improving the drop shipment process mtac workgroup #87 washington, d.c. january 30, 2008

Improving the Drop Shipment ProcessMTAC Workgroup #87

Washington, D.C.

January 30, 2008

2

MTAC Workgroup # 87MTAC Workgroup # 87

MTAC # 87 Goal

The workgroup will optimize driver service time by making the

appointment system for unloading trucks at postal facilities

more efficient. Additionally, the group will identify

opportunities to enhance the efficiency of mailer/postal drop

ship management and seek to reduce USPS platform costs.

3


MTAC # 87 Accomplishments

• Design and development of the Facility Access and Shipment Tracking (FAST) system to replace DSAS

• Integration with PostalOne!

• Integration between Label List, Drop Ship Product and redirection management with FAST Integration of FAST with the Facilities Data Base (FDB) and

Address Management Development of a software vendor solution in conjunction with

MTAC 106 to enable an automated information pull for updating redirections

• Implementation and deployment of mailer rating

4


MTAC # 87 Accomplishments (cont.)

• Joint scheduling capabilities

Support for LTL and air freight scheduling

• Update and development of the recurring appointment request and approval process

• Surface Visibility data to determine start-the-clock

• Development of mailer placard bar code specification

5


National Deployment Status

• USPS has concluded formal deployment of Mailer Rating National Deployment 92 out of 136 facilities have been activated (week of 01/14 – 01/20)

• Phase I: 71.4% of Phase I facilities are activated 15 out of 21 facilities activated in the Western Area

• Phase II: 76.6% of Phase II facilities are activated 15 out of 18 facilities activated in the Great Lakes Area 9 out of 12 facilities activated in the Southwest Area 12 out of 17 facilities activated in the Eastern Area

6


National Deployment Status (cont.)

• Phase III: 60.3% of Phase III facilities are activated 9 out of 12 facilities activated in the NY Metro Area 9 out of 14 facilities activated in the Northeast Area 6 out of 14 facilities activated in the Capital Metro Area 11 out of 14 facilities activated in the Southeast Area 6 out of 14 facilities activated in the Pacific Area

7


Mailer Rating Post-Deployment

• Debby Cataldi posts a weekly listing of all USPS facilities activated for Mailer Rating on the FAST What’s New Board

• The status of Mailer Rating activation for each USPS facility is also shown on the Facility Profile pages in FAST

• Mailer Rating has been activated at all FAST facilities where Surface Visibility (SV) is consistently used to track drop shipment arrivals

92 out of 136 facilities have been activated

• Operations continues to track and monitor SV Drop Shipment Compliance and activate or deactivate facilities as required according to data compliance

8


Mailer Rating National Deployment – Western

Western – Phase I Total number of possible facilities: 21 Total number of facilities activated: 15 01/23 Average SV Drop Ship

Compliance Score: 87.31% Average Mailer Rating Score: 46*

Activated Facilities

One Week Compliant

NASS Facility Facility Type

522 CEDAR RAPIDS (Pilot Facility) Plant

800 DENVER PDC Plant

500 DES MOINES Plant

640 KANSAS CITY Plant

660 KANSAS CITY Plant

890 LAS VEGAS Plant

553 MINNEAPOLIS Plant

680 OMAHA Plant

852 PHOENIX SCF Plant

85H PHOENIX STC Plant

970 PORTLAND Plant

612 QUAD CITIES Plant

550 SAINT PAUL Plant

980 SEATTLE Plant

570 SIOUX FALLS Plant

554MA TWIN CITIES METRO Plant

80Z DENVER BMC

50Z DES MOINES (Pilot Facility) BMC

66Z KANSAS CITY BMC

55Z MINNEAPOLIS / SAINT PAUL BMC

98Z SEATTLE BMC

*From 12/22/07-01/18/08

9


Mailer Rating National Deployment – Great Lakes

Great Lakes – Phase II

Total number of possible facilities: 18

Total number of facilities activated: 15

01/23 Average SV Drop Ship Compliance Score: 81.70%

Average Mailer Rating Score: 47*


One Week Compliant


617 BLOOMINGTON Plant

601 CAROL STREAM Plant

606 CHICAGO Plant

605 FOX VALLEY Plant

493 GRAND RAPIDS Plant

541 GREEN BAY Plant

460 INDIANPOLIS Plant

488 LANSING Plant

535 MADISON Plant

600 PALATINE Plant

615 PEORIA Plant

610 ROCKFORD Plant

480 ROYAL OAK Plant

630 SAINT LOUIS Plant

604 SOUTH SUBURBAN Plant

60Z CHICAGO BMC

48Z DETROIT BMC

63Z SAINT LOUIS BMC

*From 12/22/07-01/18/08

10


Mailer Rating National Deployment – Southwest

Southwest – Phase II Total number of possible facilities: 12 Total number of facilities activated: 9 01/23 Average SV Drop Ship



One Week Compliant


786 AUSTIN Plant

707 BATON ROUGE Plant

752 DALLAS Plant

760 FORT WORTH Plant

770 HOUSTON Plant

720 LITTLE ROCK Plant

773 NORTH HOUSTON Plant

750 NORTH TEXAS Plant

780 SAN ANTONIO Plant

740 TULSA Plant

75Z DALLAS BMC

707PA PORT ALLEN Annex

*From 12/22/07-01/18/08

11


Mailer Rating National Deployment – Eastern

Eastern – Phase II






One Week Compliant


450 CINCINNATI Plant

440 CLEVELAND Plant

430 COLUMBUS Plant

170 HARRISBURG Plant

180 LEHIGH VALLEY Plant

403 LEXINGTON Plant

400 LOUISVILLE Plant

190 PHILADELPHIA Plant

150 PITTSBURGH Plant

240 ROANOKE Plant

080 SOUTH JERSEY Plant

189 SOUTHEASTERN Plant

434 TOLEDO Plant

197 WILMINGTON Plant

45Z CINCINNATI BMC

19Z PHILADELPHIA BMC

15Z PITTSBURGH BMC

*From 12/22/07-01/18/08

12


Mailer Rating National Deployment – New York Metro

New York Metro – Phase III Total number of possible facilities: 12 Total number of facilities activated: 9 01/23 Average SV Drop Ship



One Week Compliant


112 BROOKLYN Plant

07099 DOMINICK V DANIELS Plant

088 KILMER Plant

117 MID ISLAND Plant

077 MONMOUTH Plant

100 NEW YORK (Pilot Facility) Plant

076 NORTHERN NJ METRO Plant

110 QUEENS (Pilot Facility) Plant

085 TRENTON Plant

105 WESTCHESTER Plant

115 WESTERN NASSAU Plant

07Z NEW JERSEY BMC

*From 12/22/07-01/18/08

13


Mailer Rating National Deployment – Capital Metro

Capital Metro – Phase III






One Week Compliant


212 BALTIMORE Plant

280 CHARLOTTE Plant

290 COLUMBIA Plant

201 DULLES Plant

217 FREDERICK Plant

270 GREENSBORO Plant

296 GREENVILLE Plant

233 NORFOLK Plant

220 NORTHERN VA Plant

275 RALEIGH Plant

230 RICHMOND Plant

200 WASHINGTON Plant

27Z GREENSBORO BMC

20Z WASHINGTON BMC

*From 12/22/07-01/18/08

14


Mailer Rating National Deployment – Pacific

Pacific – Phase III Total number of possible facilities: 14 Total number of facilities activated: 6 01/23 Average SV Drop Ship Compliance

Score: 75.89% Average Mailer Rating Score: 45*


One Week Compliant


917 INDUSTRY (Pilot Facility) Plant

907 LONG BEACH Plant

900 LOS ANGELAS Plant

945 OAKLAND Plant

956 SACRAMENTO Plant

923 SAN BERNARDINO Plant

920 SAN DIEGO Plant

940 SAN FRANCISCO Plant

950 SAN JOSE Plant

926 SANTA ANA Plant

952 STOCKTON Plant

913 VAN NUYS Plant

90Z LOS ANGELAS BMC

94Z SAN FRANCISCO BMC

*From 12/22/07-01/18/08

15


Mailer Rating National Deployment – Northeast

Northeast – Phase III






One Week Compliant


120 ALBANY Plant

021 BOSTON Plant

023 BROCKTON Plant

140 BUFFALO Plant

015 CENTRAL MA Plant

060 HARTFORD Plant

018 MIDDLE ESSEX Plant

028 PROVIDENCE Plant

144 ROCHESTER Plant

040 SOUTHERN MAINE Plant

064 SOUTHERN CT Plant

010 SPRINGFIELD Plant

130 SYRACUSE Plant

01Z SPRINGFIELD Plant

*From 12/22/07-01/18/08

16


Mailer Rating National Deployment – Southeast

Southeast – Phase III Total number of possible facilities: 14 Total number of facilities activated: 11 01/23 Average SV Drop Ship



One Week Compliant


333 ATLANTA Plant

350 BIRMINGHAM Plant

333 FORT LAUDERDALE Plant

390 JACKSON Plant

380 MEMPHIS Plant

301 NORTH METRO Plant

MCO ORLANDO Plant

337 SAINT PETERSBURG Plant

TPA TAMPA Plant

30Z ATLANTA BMC

32Z JACKSONVILLE BMC

38Z MEMPHIS BMC

328PM ORLANDO LDC Annex

335DC TAMPA LDC Annex

*From 12/22/07-01/18/08

17


Mailer Rating – Summary

• Facilities and customers have demonstrated changed behavior from the start of the pilot to the conclusion of national deployment No Show Numbers have decreased from 23.9% (June 2006) to

21% (January 2008)

• The SV Drop Ship Compliance national average has increased 65.4% from the start of pilot on 6/22/2007

SV Drop Ship Compliance currently is 82.6%

SV Drop Ship Compliance at the beginning of the Mailer Rating Pilot (6/22/07) was 17.2%

18


Preview - Upcoming Enhancements

• Increase the FAST appointment finalization period from 5 days to 12 days

• Add a Closed in SV (Surface Visibility) indicator to the Closeout Data report

Will indicate partial or complete use of SV to capture arrival, start unload, and end unload.

There is already an existing indicator showing whether any placard barcodes were scanned.

• Ability to cancel multiple appointments from one screen using the online application

19


Contact Information

• FAST issues:

Debby Cataldi at [email protected] or (202) 268-2158

• SV pallet placard scan issues:

Steve McElroy at [email protected] or (202) 268-5598

• Redirection issues:

Susan Hawes at [email protected] or (202) 268-8980

improving the drop shipment process mtac workgroup #87 washington, d.c. january 30, 2008

Documents

fast facilities

usps facilities

postal facilities

total number of facilities

facilities data base

average mailer rating

goalthe workgroup

data compliancemtac