Improving the patient experience within hospitals in BC Linda Dempster, Executive Director, Quality, Patient Safety, Infection Control and Community Engagement, VCH

Cathy Weir, Director, Quality Improvement and Patient Safety, Fraser Health

Georgene Miller, Vice President, Quality, Safety & Outcome Improvement, PHSA

Jonathan Aitken, Director, Health Design Lab, ECUAD

So far... 3 co-creation sessions - BC Cancer Agency (PHSA) - CEAN (VCH) - PAC (Fraser)1 ethnographic probe (VCH)2 interview sessions - VGH ER (VCH) - Eagle Ridge (Fraser)

Still to come... co-creation session at BCCH (PHSA)

Themes that have emerged • Patient Empowerment• Consistency of Care• Communication• Systems • Education