improving the quality of healthcare and achieving better ... · support:[email protected]...
TRANSCRIPT
The story of Smoky Mountain Home Health & Hospice
Improving the quality of healthcare and achieving betteroutcomes using managed iPads
With Daniel Hopkins | Senior Network Administrator at Smoky Mountain Home Health & Hospice
The storySmoky Mountain Home Health and Hospice, Inc is a hospital & health care agency in Newport,
Tennessee. The organization has been making significant strides in improving the quality of
healthcare. Focusing on elderly care services, disease management programs, and a specialized
balance program designed for patients at risk of post-surgical recovery, the organization aims at
enhancing the delivery of health services. The hospice service of the organization provides
compassionate care and advanced personalized services to each patient.
David Hopkins, the Senior Network Administrator at Smoky Mountain Home Health & Hospice,
deployed hundreds of iPads for the nursing sta� across the organization to accomplish hassle-free
and high-quality healthcare strategy. The nurses use these devices to ensure better
communication with the patients, monitor treatment outcomes, and to keep track of patient
records. The company uses an Electronic Health Records (EHR) so�ware specially designed for
providing skilled nursing care facilities. On recognizing the trouble to manually manage multiple
iPads at the same time, David began looking for a suitable device management solution. A�er
conducting broad research on various MDMs, he decided to get started with Hexnode MDM on the
grounds of its enhanced flexibility, scalability, and control over the iOS deployments.
“Hexnode o�ers a comprehensive set of features... It is a great MDMso�ware”
Daniel HopkinsSenior Network Administrator at Smoky Mountain Home Health & Hospice
Hexnode MDM and its integration with Apple Business Manager enabled David to easily enroll and
manage their iPads in bulk. By supervising the iPads, he was able to enforce advanced restrictions
and configurations to the target devices. Using Hexnode, David deployed their EHR app to the
iPads seamlessly and managed them conveniently.
“...Hexnode MDM greatly simplifies our workflow”
Daniel HopkinsSenior Network Administrator at Smoky Mountain Home Health & Hospice
With Hexnode kiosk solution, he locked down the iPads into specific applications. The single app
kiosk mode helped him to restrict the devices to a single application. The multi-app kiosk mode
allowed him to lock down the devices to a specific set of apps. Using the password configuration
feature of Hexnode, David restricted user access to the device settings to have better data
protection and privacy.
“...Hexnode MDM has an amazing customer service team”
Daniel HopkinsSenior Network Administrator at Smoky Mountain Home Health & Hospice
In a nutshellApart from the availability of a set of rich features, the cost-e�ectiveness and user-friendliness
were the major factors that led David to choose Hexnode MDM. By deploying the so�ware in the
organization, he associated various corporate policies and restrictions to the entire device fleet in
one go. The initial implementation stage of the so�ware was easy regardless of certain di�iculties
that he had in configuring Apple DEP. However, all the issues were settled quickly with assistance
from the Hexnode customer support service. The implementation of Hexnode MDM in the
company made their day-to-day business operations simpler than ever before.
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“Hexnode o�ers a comprehensive set offeatures... It is a great MDM so�ware”
IndustryHospital & Health Care
LocationNewport, Tennessee
Websitehttp://smokyhhc.com/
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