ims documentation and the knowledge center
TRANSCRIPT
Using the IBM Knowledge Center with IMS documentation
Ben Johnson, team leadIMS Information DevelopmentApril 18, 2016
© 2016 IBM Corporation
2
Disclaimer
The information contained in this presentation and demonstration is provided for informational purposes only.
While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided “as is” without warranty of any kind, expressed or implied.
In addition, this information is based on IBM's current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other related documentation.
Nothing contained in this presentation is intended to, or shall have the effect of:
Creating any warranty or representation from IBM (or its affiliates or their suppliers or licensors); or
Altering the terms and conditions of the applicable license agreement governing the use of IBM software
© 2016 IBM Corporation
Agenda
• Introductions• Opening discussion about accessing IMS documentation• Demo of the IBM Knowledge Center (KC) and share info• Further discussion about your documentation needs and preferences
3© 2016 IBM Corporation
Us – the IMS Information Development (ID) team
You – as I call you, please tell us:• Your name and company• Your job role, including some of your main responsibilities for IMS (and
DB2)• Your years of experience with IMS (and DB2)
4
Introductions
© 2016 IBM Corporation
Opening discussion
A few questions regarding…• Your experiences finding the IMS documentation
• Any constraints on how you access the IMS documentation
• How often you use the Knowledge Center
5© 2016 IBM Corporation
IBM Knowledge Center
© 2016 IBM Corporation
7
One-stop shop for all IBM technical content
© 2015 IBM Corporation
Integrated Tools
KC V1.5 is integrated with a robust set of tools for browsing, searching, filtering, customizing, saving, publishing, and sharing content.
Feature V1.5 highlights: Filtered search with high relevance Bookmarks and saved search queries My Collections for creating personal views of
content PDF generation “on demand” for printing and
sharing Interaction with others via commenting and
feedbackConsistent User Experience
KC is platform- and browser-agnostic.User experience highlights: Shares designs across KC Hosted on ibm.com and
KC Customer Installed to provide simplified and consistent user experience across platforms and browsers
Supported browsers (FF 17+, IE 9+, Chrome 20+, Safari 5+)
Provides 24 x 7 support for KC framework
Single View of All IBM Technical Content
Currently, KC contains mainly product documentation. Over time, the plan is to include content from developerWorks, Redbooks, Support and more.
Content scope by the numbers: 60M+ pages (in 35+ languages) 3,000+ products Roughly 4 million unique user visits per week 200M+ internal search queries per year
Ease of Access
KC is available in the Support space on IBM.COM https://knowledgecenter.mybluemix.net/beta (KC 2.0 beta)
http://ibm.com/support/knowledgecenter http://ibm.biz/IBMKCgo
KC
8
The IBM Knowledge Center
9
V2.0 of the Knowledge Center coming soon!
Expected later this year, V2.0 is currently in beta – please check it out!
© 2016 IBM Corporation
10
Demo of currently available KC web client
Home page Navigating content Searching and filtering content Signing in Customizing content and generating PDF Commenting and providing private feedback Bookmarking and sharing bookmarks Getting help and support Q & A Resources
© 2016 IBM Corporation
11
KC web client
Search, save search, search results Search filters: product, date range, os, task Table of contents, navigation tree, breadcrumb Language, version, print, My collections, save to collection, create PDF Bookmarking, share bookmarks Comments, feedback, rating
© 2016 IBM Corporation
12
Searching and filtering content
Search in KC- Type-ahead: Displaying matching topics and product pages- Search results: Title, short description, publication date, collection name, next 20 results- Search filters: products, date range, OS, tasks- TOC sync: Displaying a topic while putting it in the context of the collection's TOC- Support of word wildcards, Booleans, and complex queries (i.e., secadm + "trusted context" -
DSNADM)- Bookmarking individual topics + search query + filters
Search in Google or any organic search engine- Typical search query- Search query + “site” operator (site:ibm.com/support/knowledgecenter db2 for z/os secadm)
- Bookmark search result (query + site operator: https://www.google.com/?gws_rd=ssl#q=site:ibm.com%2Fsupport%2Fknowledgecenter+db2+for+z%2Fos+secadm
- Reuse the bookmark with the “site” operator to search for new content by changing the query string
© 2016 IBM Corporation
13
Creating Collections and PDFs of Collections
14
Navigating content
Navigation treeProduct capability group=>
Product family=>
Product version =>
Table of Contents =>
Back to all products
Breadcrumb
© 2016 IBM Corporation
15
Bookmarking and sharing bookmarks
Bookmarking• IBM Technical Content blog about bookmarks and the Knowledge Center
Search results (query + filters): • http://www.ibm.com/support/knowledgecenter/search/ESS?scope=SSEPH2
Sharing bookmarks: email, LinkedIn, Twitter
© 2016 IBM Corporation
16
Comments and Feedback (current KC)
Comments Use a comment to say something to everyone in the IMS community (that happens to
visit that topic)
Feedback Use feedback to say something directly to the IMS ID team or KC development team
© 2016 IBM Corporation
17
Preview of KC V2.0
© 2016 IBM Corporation
Browsing content• Home page• Selecting a product• Selecting a product version• Table of contents• Forward and backward buttons• Selecting a language
Searching and filtering content• Search scope• Search memory• TOC synch
Currently no collection or PDF capabilities Currently no commenting or feedback mechanisms No bookmarking or sharing bookmarks yet
Same help and support: [email protected]
18
Getting help and support
KC help topic: http://www-01.ibm.com/support/knowledgecenter/doc/kc_help.html
KC Support: [email protected] IMS documentation support: [email protected]
© 2016 IBM Corporation
19
Resources
IBM Knowledge Center• http://www.ibm.com/support/knowledgecenter• http://ibm.biz/IBMKCgo
Beta of Knowledge Center V2.0: • https://knowledgecenter.mybluemix.net/beta• Beta feedback and requests: [email protected]
IBM Technical Content (Blog): • https://www-304.ibm.com/connections/blogs/techcontent/?lang=en_us
KC tutorials:• Exploring the IMS documentation in the IBM Knowledge Center https://youtu.be/omUD-aWJiT8
• Introducing IBM Knowledge Center at https://www.youtube.com/watch?v=xWgxMpQaW5U
• Common search operators: https://support.google.com/websearch/answer/136861?hl=en Use “site” to search within KC in Google (Sample query:
site:ibm.com/support/knowledgecenter YourKeyword) Use “ ” to search SQL codes with “-” in Google or KC
© 2016 IBM Corporation
20