ims process models-dcts
DESCRIPTION
process model for integrated management systemTRANSCRIPT
Doc. # PM-01 (R0, Date 01-Feb-20011
DUBAI CRANES AND TECHNICAL SERVICES LLC (DCTS)
Sequence and Interaction of IMS Processes
Product Realization
Project Planning & Execution
Monitoring, Measurement and Improvement
Processing of Product / Provision of Services
Fabrication Welding Surface Preparation & Painting
Engineering
Purchase/ Outsource Products/ Services
Sales and Estimation
Project Expediting
QHSE
Handling, Storage & Preservation of Customer Supplied, Purchased
& Outsourced Products
Erection/ Installation and Other Works
Management Processes
Customer
Establish Responsibility, Authority & Line of
Communication and Appoint MR
Interested Parties
DCTS Management
Establish Means of Internal/External
Communication regarding effectiveness of IMS
Control of Documents
Control of Records
Customer Satisfaction,
Feedback and Complaints
Employee Suggestions and
Feedback
Internal QHSE Auditing
Conduct Management
*Receiving, In-process & Final
Inspections
Plan for and Ensure Compliance to Legal and
Other Requirements
Resource Management
Determine Resource Requirements Related to Human Resources, Infrastructure & Work
Environment
Determine Training Needs & Provide
Carry out Maintenance of Infrastructure
Monitoring and Measurement of IMS
Processes
Control of Nonconformance
Monitoring & Measurement of HSE
Performance
Analysis of Data
Corrective/Preventive Action
Accidents, Incidents and Near-Misses
Customer
Evaluate & Select Suppliers/ Subcontractors
Emergency Preparedness and Response
1
1
Identification & Traceability of Customer Supplied, Purchased & Outsourced Products
Identify Processes needed for IMS, determine the
sequence & interaction and criteria to ensure
effectiveness of these processes
Establish/Review Management Policy, Customer Focus and
Statement of Commitment to fulfillment of QHSE
Requirements
Measure Effectiveness of
Training
*Verification of Customer Supplied,
Purchased & Outsourced
Products
Determine Products to be
Supplied by Customer
Continual Improvement
*Final Inspection
Identification & Traceability of In-process *In-Process Inspections
Determine Requirements of
Product Identification &
Traceability
Control Plan
Validate Special
Processes
Plan HSE Operational
Control
Assess HSE Risks/Impacts
Handling, Storage & Preservation of Finished Products
Production Planning
Control of Monitoring and Measuring Devices
Recruit Human Resources or arrange Competent Personnel
Evaluate Suitability of Existing Resources
Provide Suitable Infrastructure & Work
Environment
Determine requirement, provide and ensure
availability of resources for operation, monitoring,
measurement and continual improvement of IMS
Plan and Set/Update IMS and QHSE Objectives
Plan, Establish, Document, Implement, Maintain &
Continually Improve IMS
Resource Allocation
Job Loading
Evaluation of Compliance to Legal,
Statutory & other requirements
Process Owner : Management Representative, Department/Section Heads, All Employees
Objective : To set and achieve SMART Objectives related to Quality, Occupational Health & Safety and
PENINSULAR PETROTECH ENGINEERING W.L.L.
SETTING AND ACHIEVING IMS OBJECTIVES
Doc. # PM-02 Rev.# 0 Rev. Date: 01-Feb-11
Results as Planned & effective?
Concerned, individuals from various function(s)/section(s)/department(s) shall propose actions to improve the output of process(es) they own or otherwise have
control upon, and set relevant IMS Objectives identifying the targets, the means and the time frame of acheiving these objectives.
Review the Objectives in Management Review Meeting
Implement the Programe and record the outcome
Evaluate the effectiveness
Review the results in Management Review Meeting
Objectives SMART?
Update Programe and maintain Records
The above mentioned Inputs shall be discussed in the Management Review Meeting. The possibility of improving the results shall be discussed and responsibilities
delegated to the concerned.
Yes
No
No
Yes
* Corporate Goals per Management Policy, * Results of Hazard/Aspect Identification and Risk/ Impact Assessment, * Results of Evaluation of Compliance to Legal Requirements * Results of Statistical Analysis of various types of Monitoring Data data
Inputs
* Results of Investigation of HSE Incidents, * Results of Customer Satisfaction/Feedback Process, * Results of Employee Suggestion/Feedback Process, * Results of Internl/External Audits, * Results of Internal/External Communication Process
Records
Process Owner :
Objective :
INTERNAL COMMUNICATION EXTERNAL COMMUNICATION
Management Policy Management PolicyObjectives, IMSLegal, Statutory & regulatory requirements HSE related aspects
Management, Management Representative, Concerned Department Head & Immediate Superior
To communicate matters related to Integrated Management System with Employees
Customers & External Parties
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
INTERNAL AND EXTERNAL COMMUNICATION
Doc.# PM-03 Rev.# 0 Rev. Date: 1-Mar-11
Immediate Superior shall make the employee aware of the relevance and
importance of his/her activities, the OH&S Hazards/Risks & Significant
Environmental Aspects/Impact related to his/her activities and how he/she contributes to the achievement of
IMS Objectives of PPE
Input Input
GM decides to communicate?
MR to respond to external party accordingly
Records to be maintained in MR office
Receive inquiries related to IMS from external sources
Forward inquiries to MR
MR to review the correspondence and
discuss with the Management
MR or Delegate to Communicate as decided
NO
Employee Representative shall communicate to employees
the decisions taken in the meeting and laise between the
employees and the Management team on all HSE related matters
The requirements of HSE control measures shall be
communicated to employees through Memos, Signage,
Posters, Notices on Display Boards or any suitable means
The HSE Committee of PPE shall Convene Monthly Meetings to discuss various HSE aspects
Records of Communications to be maintained with concerned
departments.
YES
Conduct general awareness for all Employees joining PPE through HSE Induction & IMS Awarenes Training
Process Owner: Project Manager/Management Representative
Objective : To conduct Customer Satisfaction Survey, and Improve our performance
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
CUSTOMER SATISFACTION AND FEEDBACK
Doc.# PM-04a Rev.# 1 Rev. Date: 18-Jan-12
GM to delegate the responsibility of Evaluating the necessity and Feasibility of implementing the
identified improvements
Project Manager/Delegate shall present to the customer the JCR for acceptance/approval and CSS for the Feedback on PPE's performance
MR to present and discuss the Customer Feedback in the Management Review Meeting
Management Decision in Favor
of Implementation?
Decide the Actions required, update the Objectives & Programs and Implement the proposed improvement
Inform Client, if appropriate
Discuss the results of evaluation in the MRM
NO
YES
Keep record for future consideration
Any areas identified for Improvement?
YES
GM to delegate the responsibility of Evaluating and identifying opportunities
for improvement form the feedback
Any opportunity for Improvement?
YES
NO
Update and Maintain Records
Project Manaer to follow-up with the Customer, receive JCR and CSS with
their Feedback & foward it to MR
End
NO
Upon completion of project works the Project Manager/ Engineer shall fill in the Job Completion Report (JCR) format
alongwith the Customer Satisfaction Survey (CSS) format
Records Approved JCR
Completed CSS Carry out analysis
of data as per PM-27
Process Owner : Management Representative
Objective : To satisfy customer needs by appropriate handling of Customer Complaints andNegative feedback
Customer Complaint Report
Updated Customer Complaint Log
Customer Complaints/Negative Feedback
(Verbal or Written)
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
HANDLING OF CUSTOMER COMPLAINT
Doc.# PM-04b Rev.# 1 Rev. Date: 18-Jan-12
Inputs
Record the Customer Complaint in the Customer Complaint Report Format and Log it
Complaint Justified?
Appropriate Remedial Action per Management Decision
Inform Client, Close Out and Record
Output
Management Review Meeting
Investigate
Client
Remedial Action Satisfactory?
Any CAR Raised?
YES
NO
NO
CAR Process YES
Update the Customer Complaint Log
YES
NO
Carry out analysis of data as per PM-27
Process Owner: Management Representative
Objective:
Employee Suggestions and Feedback
Updated Employee Suggestion LogUpdated Records
To improve IMS by effectively implementing Employee Suggestions & Feedback Mechanism
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
EMPLOYEE SUGGESTION AND FEEDBACK (ESFB)
Doc.# PM-05 Rev. # 1 Rev. Date: 18-Jan-12
All emplyees are encouraged to forward their Suggestions & Feedbacks directly to the MR or through the Employee
Representative (ER), who shall forward the same to the MR
Is the suggestion clear and
appropriate?
Clarify with the employee who raised it.
Any Alternate Suggestion?
Intimate the employee. Plan for implementation and update objectectives if applicable
Does The Management
Approve?
Close it and keep as record for future consideration
Input
No
Yes
Yes
Output
No
MR shall review the suggestion for clarity and appropriateness
Implement as planned & check results
Results as Planned?
Modify the Plan
Update Objectives Program (if applicable) & inform the Employee
Yes
No
Yes
No
MR shall forward the suggestion with his comments and recommendations to the General Manager
for his review and decision/approval
MR shall discuss the status of ESFBs in MRM
Carry out analysis of data as per PM-27
Process Owner : Maintenance Supervisor
Objective : To maintain all equipment in good/working condition
Break-Down Maintenance Preventive Maintenance
Breakdown Reports
Maintenance Requests PM Schedule
Breakdown History Breakdown History
Conditioned Machinery
Maintenance Record
Updated Maintenance Schedule
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
MAINTENANCE OF PLANT AND EQUIPMENT
Doc.# PM-06 Rev.# 1 Rev. Date: 16-Jan-12
Manpower Allocation
Carryout Maintenance Process
Record potential problems & Maintenance History
Trouble Shoot the Break-Down
Identify Required Materials / Parts
Purchase Requisition for Required Materials / Parts
& Receipt of Materials
Fixing/Reparing
Input
Identify Root Cause
Plan Preventive Measures
Commissioning Normal Operations
Confirmed?
Input
Update / Modify PPM if required
Output
PM-14a or PM-14c
Study Breakdown
History
Yes
No
Process Owner : Custodian of Devices, QHSE Manager
Objective :
List of Monitoring and Measurement Devices
New Monitoring and Measurement Devices
Updated Calibration Records
Calibration Certificates
Results of calibration
To ensure that the Monitoring & Measurement Devices needed to provide evidence of conformity of
Products / HSE Charecteristics of Operations to Requirements are in a known state of calibration at
all times and are claibrated against National/International Standards prior to use
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
CONTROL OF MONITORING & MEASUREMENT DEVICES
Doc.# PM-07 Rev.# 1 Rev. Date: 16-Jan-12
Identification of New Devices needed for
Monitoring & Measurement
Register in Form PPE/QF/IMS/390.
Purchasing shall Send Inquiry & Receive Quotations from
Approved Agencies
Purchaisng and/or the concerned shall Review the quotations & identify/ select suitable supplier
Custodian to Send the Devices to approved Agency and wait
for calibration services
Custodian to receive the devices with the results of calibration
Custodian to check calibration certificate and stickers as
applicable for positive identification
Update Calibration Record(s)
Input
Output
Raise PR for Calibration
Forward the quotations for Approval of GM
Approved? No Yes Purchasing to Intimate the Custodian Purchase to negotiate with the agency and
take necessary action.
Agency to take necessary action.
Devices Regularly used or required for
current/upcoming use?
Yes
Identify Devices due for Calibration within the next two weeks to one month
Identify the status of Calibration on the device
in order to preclude unintended use
No
Stop
Results OK? Yes
Verify the conformity of results of previous
measurements carried out by the device in question
Results OK?
No
Yes
Custodian to intimate the concerned/client immediately, take necessary action in order to recall, repair or replace the affected product & ensure conformity to requirements
No
Ensure identification of the status of Calibration on the device in order to preclude
it's unintended use
Process Owner(s) : Sales & Marketing Manager and Senior Estimator
Objective :
Inquiry
Tender Specifications
Customer Drawings
Any Statutory/Regulatory Requirements
CIFContract SpecificationsCustomer DrawingsStatutory/Regulatory Requirements (if any)
To determine the requirements related to products and services including
applicable statutory & regulatory requirements.
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
DETERMINATION OF REQUIREMENTS RELATED TO PRODUCTS & SERVICES
(Marketing, Sales, Estimation & Proposals)
Doc.# PM-08 Rev.# 0 Rev. Date: 01-Mar-11
Any SC/OS Required?
Inputs
All Inquiries, received through any channel, shall be forwarded to Sales & Marketing Department (SMD). SMD shall log it in the register.
Marketing Manager (MM) & Senior Estimator (SE) shall coordinate and Review the Inquiry/Tender
Requirements & related information for clarity and relevance to Scope and Capability of PPE.
The received Order shall
be forwarded to MM
MM shall Compare the Order with the PPE Proposal
Order same as Proposal?
ES to Send Inquiries to Approved
Subcontractors/ Suppliers and
Receive Quotations MM shall assign the Job Number, Update the Log, complete the necessary information in CIF and
Append Relevant Attachments as required
MM shall conduct a Kick-Off meeting to briefly discuss the
project with concerned Departments/Sections for
Project Execution & Distribute CIF package.
SE to Prepare the Estimate & Proposal taking inputs from concerned, as required
and forward to SMD for further action
MM shall review the Proposal with the General Manager (GM) in coordination
with the concerned
Output
Information Clear & Explicit?
MM to Send Queries to
Customer & Receive
Clarifications
Yes
OK to proceed?
No
No
Yes
MM shall submit the Proposal & wait for
Customer to respond (MM shall Follow-up
as required)
Job Awarded?
Yes
No
Yes
MM shall forward the inquiry with all the related documents to Estimation Section (ES) for further
processing
SE shall Review the Inquiry in detail for Completeness and Clarity
Requirements Complete &
Clear?
SE shall Raise
Queries and forward
to SMD
Yes
No
No
1
1
MM shall highlight the differences between Order & Proposal and
forward to SE for necessary action
No
MM shall keep the
Record for Reference
SMD shall forward a copy of Final CIF Package to ES for Records
Inquiry within
PPE Scope/ Capability?
Yes
Management shall discuss with
concerned & plan to make Alternate Arrangements
[extra resources, process(es) or new
facilities etc.]
Management Decides to Decline?
Yes
Yes No
No MM shall forward the
decline letter and keep the
Record for Reference
Output Records
Output Records
SE shall check for any Subcontracting (SC) or Outsourcing (OS) requirements
GM to Sign the Contract
SE shall take
necessary action
GM shall sign his approval &
forward to MM for submittal
GM shall forward the
Project Information
and Summary of Estimate for the Review & Approval of
DCM
Is approval of Deputy
Chairman (DCM) Required?
Yes
No
Approved by DCM?
Yes
GM shall take necessary action in
coordination with MM & SE
No
MM shall inform the General Manager (GM)
MM shall analyse proposal
and find out the reason for failure.
Process Owner : Welding Engineer/Inspector
Objective :
Contract Specifications
Engineering Drawings
Approved PQR
Approved WPS
To establish a procedure for qualifying a welding procedure as per relevant standard(s)
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
QUALIFICATION OF WELDING PROCEDURE
Doc.# PM-09 Rev.# 1 Rev. Date: 16-Jan-12
Inputs
Identify Materials and Consumables and check if there are special requirements
of the relevant code
Evaluate need of Qualifying new WPS
Develop Preliminary Welding Procedure (pWPS)
Train Welders on pWPS
Is a new Welding Procedure required?
Carry out welding on test coupons, record actual welding variables and
arrange TPI to witness
Carry out RT
Is RT acceptable?
Investigate cause and accordingly perform Corrective action(s)
Use existing WPS
Arrange and carry out Destructive Testing, PPE and TPI
shall witness this test
Results of Destructive test acceptable?
Formally record PQR and WPS
No
Get WPS and PQR stamped by TPI and PPE
Output
Yes
Yes
No
STOP
STOP
Yes
No
START
Result Satisfactory?
Arrange TPI to Witness
Modification in pWPS required?
Modify
Yes
Yes
No
No
Process Owner : Store Keeper
Objective :
Delivery Notes(DN), Batch Certificates(BaC)
LPO/FPO
Work Order
MIR
SIV
WCs BAKING LOG
WCs ISSUE LOG
Etc.
To outline a procedure for control of welding consumables.
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
CONTROL OF WELDING CONSUMABLES
Doc.# PM-10 Rev.# 0 Rev. Date: 1-Mar-11
Outputs
Inputs
WCs shall be baked in Calibrated Baking Oven at a temperature &
duration specified by the Manufacterer or as per relevant
code/standard. This shall be recorded in Doc.No #:
PPE/QF/ST/650. QC Inspector shall witness & note this process.
QC to raise NCR on Supplier.
Supplier to take action.
Stores to receive Welding Consumables(WCs) and verify Quantity, Quality, Identification and condition
of packaging against DN, BaC, LPO/FCO.
Are the WCs hermitically sealed?
WCs acceptable?
As per project requirement(s) the Welding Foreman/Supervisor shall place requests for WCs
through Doc.No #: PPE/QF/ST/670, after verifying the type of WCs required with QC Inspector.
QC to distribute NCR to concerned.
Yes
Yes
After baking is complete transfer the WCs to Calibrated Holding Oven at a
temp. specified by Manufacterer or as per relevant codes/standards.
WCs shall be stored as per Manufacterer's recommendations.
The Store Keeper shall issue the WCs requested and log the same in Doc.No #: PPE/QF/ST/660.
Any WCs not consumed, partially/fully at the end of the shift shall be returned back to stores, indicating
the quantity returned in the Doc.No #: PPE/QF/ST/670, the Store Keeper shall verify and
record the same in Doc.No #: PPE/QF/ST/660.
-The welding Foreman/Supervisor shall ensure that Low Hydrogen WCs shall be stored in Quivers at 70°C at work place for the duration of the shift which shall not be more than 8 Hrs or a duration specified by the manufacterer or as per relevant code/standard, before returning WCs to stores. -Hermitically sealed WCs shall be used within 12Hrs or as per Manufacterer's recommendations or as per relevant code/standard. -All WCs shall be protected from moisture and splashes at all times.
Returned WCs to be re-baked shall be identified with yellow colour marking on the stub, WCs that
have already been re-baked once, shall be discarded. This shall be done jointly by Welding
Foreman/Supervisor and Store Keeper.
Is re-baking required?
START
STOP
Yes
No
Yes
No
Stores to raise request for QC Inspection vide MIR and QC Inspector shall carry out necessary Quality Checks,
against specifications, LPO/FPO, DN, BaC.
No
Are WCs Low Hydrogen Flux Coated?
No
Process Owner : QHSE Manager & Purchasing Superintendent
Objective
List of Existing Suppliers/Subcontractors
List of Prospective Suppliers/Subcontractors
List of Approved Suppliers
Records of Suppliers'/Subcontractors' Performance Monitoring
: To evaluate the Suppliers'/Subcontractors' capability to provide products and services in
compliance to specified requirements
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
EVALUATION/RE-EVALUATION OF SUPPLIER/SUBCONTRACTOR
Doc.# PM-11 Rev.# 1 Rev. Date: 18-Jan-12
Monitor Suppliers'/Subcontractors' for their Performance on compliance to
specified requirements, including product/ service quality, delivery schedules,
applicable regulatory/HSE requirements, quality of relevant documentation & pricing
Output
1. Conduct Supplier/Subcontractor Audit where practical 2. Send Evaluation Questionnaires to prospective Suppliers/Subcontractors
Select Supplier/Subcontractor for Procurement/Outsourcing requirements
based on their capabilities and place order
Raise Corrective/Preventive Action Request (CPAR) and
forward to the Supplier/ Subcontractor for Action
Action Satisfactory?
Input
Update and Maintain Records
YES
NO
Performance Satisfactory?
YES
NO
Audit Results/Supplier response to Evaluation
Questionnaire Satisfactory? NO
YES
Add Supplier/Subcontractor to Approved List
Rate the Suppliers/Subcontractors on the basis of their performance monitoring results
CPAR
Determine the need for Re-Evaluation
Re-Evaluation Required?
1
YES
NO
Follow-Up on CPAR
1
Re-Evaluate
Process Owner : HSE Officer, HSE Manager
Objective :
Accident Incident Near Misses
To ensure all incidents are reported and investigated in a timely and logically consistent manner, to capture
all information necessary to identify the causation factors and take necessary corrective actions to avoid its
recurrence.
Accident /
Incident /
NearMiss
Report(s)
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
ACCIDENTS, INCIDENTS, NEAR-MISS INVESTIGATION
Doc.# PM-12 Rev.# 1 Rev. Date: 16-Jan-12
Supervisor/Foreman to report this to Safety Department by filling relevant
format
HSE OFFICER TO INVESTIGATE 1. Inform HSE Manager & General Manager
2. By questioning the victim / witness about the details of event 3. Discuss with the Witnesses 4. Find out the Root Cause 5. To suggest the Corrective / Preventive Actions. 6. To report the Results of Investigation
HSE OFFICER TO: 1. Conduct Safety Meeting with Concerned people 2. Discuss the results of investigation where deemed necessary in Management Safety Meeting 3. Explain in Tool Box Meeting
HSE Officer to keep Records
Victim/Witness to report to their immediate Supervisor/Foreman
Inputs
Output
Process Owner : Engineering Superintendent (SE)
Objective : To satisfy customer requirements (expressed & intended) pertaining to design of products
CIF
Contract Sepcifications
Contract Drawings
Relevant Codes and Standards
Regulatory & Statutory Requirements
Design-
Calculations
Design-
Drawings
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
CONTROL OF ENGINEERING PROCESS (DESIGNING)
Doc.# PM-13a Rev.# 1 Rev. Date: 16-Jan-12
Inputs Clear & Complete to process
Inhouse Design Works
Receive Design Output and other Documents from Subcontractor
Note: This should include evidence of design & development, review
verification & validation as applicable.
Design Output meets Design Input
Requirements?
Client Approval Required?
Formalize Internal Approval and Distribute
Submit to Client through Projects
Department
Design Approved?
Inputs
Output
No
Any Queries from
Subcontractor?
Design Subcontracted?
Select Approved Sub-Contractor
NO
SE to Raise Query through Projects Department and
Receive Clarification
SE to Determine & Review Design Inputs
and Other Requirements
Provide Design Inputs and Other Requirements to Subcontractor
YES
YES NO
Carry Out Design Works
1
1
SE Plan Design Development Stages for Inhouse Designing, related Review, Verification & Validation requirements and Assign Tasks to Personnel
ES to Review and Verify
Design Output
Design Output meets Design Input
Requirements?
NO PM-13b Detailed Drafting YES
NO
YES
NO
YES
Subcontractor to Plan and Carry Out Design Development Activities
Results of Design Validation Satisfactory?
YES
Carry Out Design Validation
as Appropriate
NO NO
NO
Maintain Records of Design Inputs
YES
Subcontractor to review Design Inputs and other information
Subcontractor to Maintain Records of Design Inputs
NO
Maintain Records of Review & Verification
Subcontractor to maintain Records of
Review, Verification &
Validation
Maintain Records of Design Validation
YES
Process Owner : Engineering Superintendent (ES)
Objective : To provide complete and clear information related to enginnering drawings and Bills of Materials
to shop & site personnel for carrying out product processing as per contract requirements
CIF
Contract Sepcification
Contract Drawings
Regulatory & Statutory Requirements
Purchase Requisition
Detail Drawings
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
CONTROL OF ENGINEERING PROCESS (DETAILING)
Doc.# PM-13b Rev.# 1 Rev. Date: 16-Jan-12
ES to receive required information
Designer to take action
Review Design Documents for clarity and completeness
Carry Out Material Take-off.
Raise Purchase Requisition
Documents Complete, Clear
& Approved?
Carry Out Detailing Works
Check the Detailing Output
Detailing Output Complete & Clear?
Formalize Internal Approval
Client Approval Required?
Submit for Client Approval
Documents Approved?
Decide Remedial Action
Input
Output
MTO Complete?
PM-14b
NO
NO
YES NO
YES
NO
YES
NO
Output
YES
Update Drawing Register
Material Available in Store?
PM-15
YES
NO
ES to raise query to the Designer
BOM Authorize
BOM, release & distribute
YES
Apply Control Procedure and Distribute
Plan for Detailed Drafting Activities and Prepare Tentative Drawings Register
Process Owner : Purchasing Superintendent
Objective : To ensure that all the fixed assets (whether general purpose, routine work related or project specific) are purchased in
conformance to the requirements determined, reviewed and approved by designated authorities.
PENINSULAR PETROTECH ENGINEERING W.L.L.
PURCHASING PROCESS
PROCUREMENT OF FIXED ASSETS
Doc. # PM-14a Rev.# 0 Rev. Date: 01-Feb-11
SS to enter the PR details in the OPMAN
System & forward it to Purchasing
Superintendent (PS)
Requisitioner to Evaluate the procurement requirements and raise a manually generated Purchase Requisition-PR
(Note: Do not raise PR through OPMAN System.)
Requisitioner Department Head (RDH) shall review the PR for accuracy and completeness
PR Accurate & Complete?
Start
GM to forward the PR for Review &
Approval of Vice Chairman
OK to process?
PS to raise query to requisitioner & report to GM Requisitioner to take necessary action and
resubmit the PR to RDH for review and approval
PS to compare each Quotation against requirements of PR. PS shall
consult the Requisitioner/DH for
technical inputs if required.
Quotations Received?
Quotations Accurate?
PS to prepare a comparison sheet and raise a Purchase Order (PO) in line with the most competitive quotation.
GM to review approve the PO
Stores/Requisitioner/RDH to receive Goods & verify for
Quality & Quantity of Products
PS to forward the PO to Supplier
Products Accepted?
End
PS to coordinate with
Supplier
OK to process?
PS to Follow-Up
with Supplier
Supplier to take action
PO Approved?
PS to Select (preferably 3 or more) Suppliers from the
Approved List & send Inquiries to them with complete information of
PR requirements
Stores to verify correctness and completeness of necessary documents
Documents OK?
Supplier shall take necessary action
Yes
No
Yes
No
No
Yes
No
Yes
No
No
Yes
No
Yes No
PS to Distribute
PR copies to concerned
PS to Distribute PO copies to concerned
Stores to issue/ handover the product
to Requisitioner, update the Inventory and distribute records
to concerned
RDH shall Approve & Forward the PR to
Stores Supervisor (SS)
PS to Log the PR & forward it for review and approval of GM
Requisitioner shall modify/
correct the PR as necessary
SS shall check the availability of PR items in Stock
In Stock?
SS shall offer the available items for the Requisitioner/
RDH to check
Yes
Stop
No
PS to take necessary action
Requisitioner/RDH to
check the suitability of these items for the intended use
Suitable?
No
Yes
SK to issue the items to requisitioner and
update the inventory
Records Generated PR, SIV, ISJ, ICN
(as applicable)
Records Generated PR, PO, DN, LSR/ISR,
MI, SIV, ISJ, ICN (as applicable)
Any Installation & Pre-Commissioning?
No
Pre-Commissioning OK?
Yes
Yes
Supplier/Representative shall carry out Installation & Pre-Commissioning
Supplier/Representative shall take necessary action
No
Yes
Yes
Process Owner : Purchasing Superintendent
Objective
Approved Drawings
Material Take Off
Bill Of Materials
: To ensure that the raw material, semi-finished/finished products, services etc. are procured in conformance to the requirements
determined, reviewed and approved by designated authorities.
PENINSULAR PETROTECH ENGINEERING W.L.L.
PURCHASING PROCESS
PROCUREMENT OF PROJECT RELATED MATERIALS/SERVICES
Doc. # PM-14b Rev.# 0 Rev. Date: 01-Feb-11
SS shall enter the PR details in the OPMAN System & forward it to
Purchasing Superintendent (PS)
Requisitioner to Evaluate the procurement requirements and raise a manually generated Purchase Requisition-PR and forward to Engineering Superintendent for Approval
(Note: Do not raise PR through OPMAN System)
Engineering Superintendent (EnS) shall review the PR for accuracy and completeness
PR Accurate & Complete?
PS to raise query to requisitioner & report to GM
Requisitioner to take necessary action and resubmit the PR to EnS for review and approval
PS shall compare each Quotation against requirements of PR. PS
shall consult the EnS for technical inputs where required.
Quotations Received?
Quotations Accurate?
PS to prepare a comparison sheet and raise a Purchase Order (PO) in line with the most competitive quotation.
GM to review & approve the PO
Stores/QC to receive Goods & verify for Quality & Quantity of
Products
PS to forward the PO to Supplier
Products/ Services
Accepted?
End
QC to Raise NCR on Supplier
OK to process?
PS to Follow-Up with Supplier
Supplier to take action
PO Approved?
PS to Select (preferably 3 or more) Suppliers from the
Approved List & send Inquiries to them with complete information of
PR requirements
Stores/QC to verify correctness and
completeness of necessary documents
Documents OK?
Supplier to take action
Yes
No
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes No
PS to Distribute
PR copies to concerned
PS to Distribute PO copies to concerned
Stores to issue the product to Requisitioner, update the Inventory and distribute records to concerned
EnS shall Approve & Forward the PR to
Store Supervisor (SS)
PS to Log the PR & forward it for review and approval of GM
Requisitioner shall modify/ correct the PR as necessary
SS shall check the availability of PR items in Stock
In Stock?
Yes
Stop
No
PS to take necessary action
Suitable?
No
Yes
SK to issue the items to requisitioner and
update the inventory
Records Generated PR, MIR, MTC, SIV, ISJ, ICN
(as applicable)
Yes
QC to Distribute
NCR copies to concerned
SS shall offer the available items for QC Inspection
QC Inspector shall check the quality &
relevant documents for these items in line with the PR requirements
QC Inspector to release the material
and generate Material Inspection
Report (MIR)
Records Generated PR, PO, DN, LSR/ISR,
NCR, MIR, BC/MTC, MI, SIV, ISJ, ICN
(as applicable)
Inputs Start
Process Owner : Purchasing Superintendent
Objective : To ensure that all stock goods are purchased in conformance to the requirements determined, reviewed and approved
by designated authorities.
PENINSULAR PETROTECH ENGINEERING W.L.L.
PURCHASING PROCESS
PROCUREMENT OF GENERAL STOCK GOODS
Doc. # PM-14c Rev.# 0 Rev. Date: 01-Feb-11
Stores Supervisor (SS) to check the stock level, evaluate the need to procure the stock items and raise a Purchase
Requisition-PR through the OPMAN System & log it.
Purchasing Superintendent (PS) to review the PR for accuracy and completeness
PR Accurate & Complete?
Start
PS to instruct SS for necessary action
PS to compare each Quotation against
requirements of PR
Quotations Received?
Quotations Accurate?
PS to compare the Quotations, identify the most competitive one and raise Purchase Order (PO)
Review & Approval of PO by GM
Stores/QC to receive Goods & verify for Quality & Quantity
of Products
PS to forward the PO to the
Supplier
Products Accepted?
End
OK to process?
PS to Follow-Up with Supplier
Supplier to take action
PO Approved?
PS to Select (preferably 3 or more) Suppliers from the
Approved List & send Inquiries to them with complete information of
PR requirements
Stores/QC to verify correctness and completeness of necessary documents
Documents OK?
Supplier to take action
Yes
No
Yes
No
Yes
No
Yes
No
No
Yes
No
Yes No
PS to Distribute
PR copies to concerned
PS to Distribute PO
copies to concerned
Stores/QC to Distribute
NCR copies to concerned
Stores to update the Inventory and distribute records to concerned
SS to modify/correct the Purchase Requisition as necessary
PS to sign & forward the PR for review and approval of GM
PS to take necessary action
Records Generated PR, PO, DN, LSR/ISR, NCR, MIR, BC/MTC,
MI, SIV, ISJ, ICN (as applicable)
Yes
Stores/QC to Raise NCR on the Supplier
SS to take necessary action and resubmit the PR to PS
Process Owner : Concerned Department Head and Purchasing Superintendent
Objective
Process Requirements
List of Approved Suppliers/Subcontractors
NCR
Realized Services
Records of
Inspections/Monitoring and
Input to
Supplier/Subcontractor
Input to
Supplier/Subcontractor
Records of Take Over/Hand Over
(as applicable)
: To ensure that the Product(s) outsourced are in conformity to the requirements determined , reviewed and approved by
designated authorities.
PENINSULAR PETROTECH ENGINEERING W.L.L.
PURCHASING PROCESS
OUTSOURCING OF SERVICES
Doc. # PM-14d Rev.# 1 Rev. Date: 22-Jan-12
Start Inputs
The concerned Department Head shall determine the requirements of a process to be outsourced
Department Head shall raise a Purchase Requisition (PR) specifying all the requirements related to the services to be
outsourced clearly, including but not limited to scope of works, approval of procedures, processes, quality plan, Inspection and
test program and equipment, qualifiction/competence of personnel, any Occupational Health and Safety requirements,
any statutory, regulatory, or other requirement.
Purchasing Department shall send enquiries to prospective subcontractors selected from List of Approved Suppliers/Subcontractors and follow-up for their quotation/response
Receive Quotations from the subcontractors and evaluate them in coordination with the concerned Department Head for completeness, compliance
to requirements, clarity and cost efficacy, and submit to General Manager for his approval
The subcontractor shall realize the services as per requirements
Results acceptable?
Inspector shall raise NCR and intimate the subcontractor for
necessary action
Supplier to take necessary action & re-offer the works for verification
No
Records
Yes
Outputs
Approved? Negotiate with the
Subcontractor
Subcontractor to take necessary action
No
To be referred to Tax Department?
Prepare Subcontract Document/
Order
Yes
Issue the Subcontract/ Order to the Subcontractor
No
Forward the Subcontract/ Order to the Tax Department
and receive their advice
Yes
Update the Subcontract/ Order as advised and sign the agreement with Subcontractor
The subcontractor shall raise Requests For Inspections (RFIs) at predefined stages
in accordance with the approved ITP
PPE QA/QC Department shall carry out Inspections as requested as well as any
surveillance /monitoring activities of in-process works at predefined stages in accordance with the approved ITP
Records
QA/QC shall Record the Acceptance of the services rendered and
intimate the concerned accordingly
Concerned Project Manager/Engineer shall complete the formalities of Take
Over/Hand Over as required
Process Owner : Storekeeper / Material Controller
Objective : To control the Received Materials and ensure of it's safe Storage
Purchase Requisition
Order Confirmation Letter
Delivery Note from Supplier
Delivery Notes
Inspection Reports
NCR's If any
MSDS
Site Issue Note
Material Issue Note
Consumable Issue Note
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)STORAGE, HANDLING & ISSUE OF MATERIALS, INCLUDING CUSTOMER
PROPERTY
Doc.# PM-15 Rev.# 0 Rev. Date: 1-Mar-11
QC Check Materials
Input
Stores Incharge to receive
Stores to Mark Job No. & Material ID and Store Materials
Ensure Materials are stored in a suitable environment & safe
condition
Segregate Defective/Non-conforming Materials to prevent unintended use
Follow procedure for Control
Output
Raw Material, Buyout Items & Welding Electrodes
Consumables
Update the Inventory
Store at designated
Receive appropriate Material Request From
Issue Materials as required and log in the
IP-05
Prepare MIR
Receive Request for Materials
Issue Materials
YES
Stores Assistant to check the received material and Accept /
Reject accordingly
Update the Inventory System
NO
Process Owner : Workshop Supervisor
Objective :
Contract Information Form (CIF)
Contract Specifications
Engineering Drawings
Bills of Materials (BOM)
Inspection and Test Plan (ITP)
Inspection Reports
Cleared RFIs
To establish a procedure for the pre-fabrication and fit-up of product in line with approved drawings and contract
specification in order to meet the customer requirements.
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
PRE-FABRICATION AND FIT-UP OF COMPONENTS
Doc.# PM-16 Rev.# 0 Rev. Date: 01-Mar-11
Inputs
Foreman to Raise Request for QC Inspection
Records
Welding
Release for Welding
Workshop Supervisor and if required, his team shall Study Drawings, Applicable WPSs and
other relevant documents
Fabrication Team to Carry Out Cutting & Fit-Up of Components as per Approved Drawings and
Approved Welding Procedure Specification (WPS)
Information Clear & Complete?
Shop Supervisor to check the Project Schedules and assign the job to Fabrication Team
Yes
Foreman to Carry Out In-Process Checks
Results OK?
QC Inspector to carry out necessary Inspections in accordance with Approved Drawings, Contract Specifications, Approved WPS and Approved ITP
No Workshop Supervisor to Raise Query to Engineering & Copy to Projects & QA/QC Dept.
Receive Clarifications
Results OK? Raise NCR and Follow the
Procedure for Control of Non-Conformance
Foreman to Re-Offer the Product after Completion
of Necessary Action
Yes
No
Yes
Query
Foreman to Carry Out Necessary Adjustments
No
NCR
Process Owner : Welding Supervisor
Objective :
Contract Information Form (CIF)
Contract Specifications
Engineering Drawings
Bills of Materials (BOM)
Inspection and Test Plan (ITP)
Inspection Reports
Cleared RFIs
To establish a procedure for the welding of products in line with approved drawings and contract specification in
order to meet the customer requirements.
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
WELDING
Doc.# PM-17 Rev.# 0 Rev. Date: 1-Mar-11
Inputs
Foreman/Welder to Raise Request for QC Inspection
Records Welding
Welding Supervisor and if required, his team shall Study Drawings, Applicable WPSs, and
other relevant documents and Ensure that the Request for Inspection (RFI) of Fabrication
Stage is cleared from the QA/QC Dept.
Qualified Welders to Carry Out Welding in line with Approved Drawings and Approved WPS
Information Clear & Complete? Approved
WPS Available?
Welding Supervisor to check the Project Schedules and assign the job to Qualified Welders
Yes
Foreman/Welder to Ensure
Completion of Welding, Cleaning
and Necessary Identification
Results OK?
QC Inspector to carry out necessary Inspections in accordance with Approved Drawings, Contract Specifications, Approved WPS and Approved ITP
No Welding Supervisor to Raise Query to Concerned Dept. & Copy to Projects
Receive Clarifications
Results OK? Raise NCR and Follow the
Procedure for Control of Non-Conformance
Foreman to Re-Offer the Product after Completion
of Necessary Action
Yes
No
Yes
Query
Foreman/Welder to Complete the Required Operations
No
NCR
Release for Further Processing
Process Owner : Painting Superintendent / Painting Foreman
Objective :
CIF, Work Order, Contract Documents
Job Specifications
Painting Procedure/Method Statement
Mechanical Clearance if applicable
Painted Materials
Inspection Reports
To establish a Procedure for the Blasting / Painting works as per standards and customer
requirements.
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
PROTECTIVE COATING PROCESS
Doc.# PM-18 Rev.# 1 Rev. Date: 16-Jan-12
Input
Is Surface Preparation & weather condition acceptable?
As per requirment of contract/code/specification foreman to
plan and explain to operatives.
Apply Protective Coating
Request for QC Inspection after drying of applied coat
Is Protective Coating acceptable?
Output
Carry out Surface Preparation
Request for QC Inspection
Shipping / Further Processing
No
Yes
No
Yes
Intimate painting inspector on start of surface preparation activities
Acceptable?
Wait till weather condition is acceptable
QC/Foreman to check weather condition
QC to note substrate condition
Yes
No
QC to raise NCR Operations to take
necesary corrective action
DN, PQR
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
PROTECTIVE COATING PROCESS
16-Jan-12
Process Owner : Cathodic Protection Department Head/Cathodic Protection Engineer
Objective :
CIF, Codes & Standards as applicable
Job Specification, Approved Design if applicable
Approved Method Statement, Work Order
PTW if required
Job completion reports
Commisioning reports
Etc.
To outline a procedure of activities carried out to protect structures/tanks etc. with CP both
onshore & offshore.
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
INSTALLATION OF CATHODIC PROTECTION SYSTEM ON SITE
Doc.# PM-19 Rev.# 0 Rev. Date: 1-Mar-11
Inputs
Make arrangements/Perform excavation/boring to required
degree/depth as contract/specification.
Is excavation /boring required?
Make arrangements for installation of Sacrificial Anodes(SA) or Impressed Current Cathodic
Protection(ICCP) System and Earthing as required.
Output
Document and Record the Approval.
Install and connect SA/ICCP as required/specified with standard
clamps/thermit welding.
Backfill with coke/conductive medium around anodes as required, followed with
gravel and then finally with earth. Check for acceptable potential as per
design/specification between structure and soil/seawater/medium with standard reference
electrode as applicable. Client/End User shall witness the same.
Is the reading acceptable?
Trouble shoot and make corrective /preventive action(s) as required.
Commision the system and apply for End
User/Client approval.
Alternatively for ICCP systems For the first 10 days moniter the potential difference(PD)
and current between the structure and the medium, while slowly increasing the current to a predetermined value,
noting any increase over this value.
Are the readings within limit?
Trouble shoot and make corrective /preventive action(s) as required.
Apply for Final Approval.
Yes
No
Yes
Yes
No
No
for buried/UGI systems
for immersed systems
Process Owner :
Objective :
ITP (Inspection Test Plan)
QP (Quality Plan)
CIF
Contract Specifications
Fabrication Release Report (FRR)
Final Inspection ReportJob Dossier (when required)Delivery Note
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
PRESERVATION, PACKING & DELIVERY OF SHOP FABRICATED PRODUCTS
Doc.# PM-20 Rev.# 0 Rev. Date: 16-Jan-12
Workshop Manager (WSM) or Authorized Delegate
To establish a standard procedure to ensure preservation of shop fabricated products from damages or
deviations, pack, load and dispatch them maintaining conformity to requirements.
Inputs
Preserve completed product(s) from damages and any other non-conforming conditions
Is special preservation and packaging required?
Special preservation & packaging to be completed
as per contract requirements
Are Quality requirements Satisfied ?
WSM to follow up with QA/QC Department for necessary action
Prior to loading/dispatch, a final inspection request
shall be raised to QC
Inspection results acceptable?
QA/QC to raise NCR, required Remedial Action
shall be taken by WSM
NCR
Final Inspection Release Report shall be issued by QA/QC
Product to be re-offered for inspection
Final Inspection
Report
When Required, Shop Fabricated Products shall be photographed
after loading & just before dispatch
Record (Photos)
Outputs
Yes No
Yes
No
Yes No
WSM to ensure that stage wise inspection is complete and Fabrication
release report has been issued from QA/QC
QA/QC to perform required inspections / action
Process Owner :
Objective :
Materials/Tools Indent
Delivery Note
Contract Requirements
Project Manager
To establish a standard procedure for receiving, proper storage and controlled utilization of products at site.
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
RECEIVING, STORAGE AND UTILIZATION OF PRODUCTS AT SITE
Doc.# PM-21 Rev.# 0 Rev. Date: 18-Jan-12
Inputs
Upon arrival of product(s) on site the quantity and visual condition of the product shall be verified by Site Engineer
Quantity & visual condition acceptable?
Site Engineer/QC Inspector shall raise
NCR and intimate the concerned
Delivery Note to be signed off & product(s) to be off-loaded as per requirements
Special preservation & storage shall be performed as per specification and/or
contract requirements
The products shall be stored appropriately in a safe manner
such that it's conformity to requirements is not altered
Products shall be utilized on site as required, upon authorization from Project Manager/Engineer
Special preservation & storage required?
Outputs
Concerned to take necessary action
No
Yes
No
Yes
NCR
Process Owner : Project Manager, Project Coordinators, Site Supervisors
Objective :
Contract Specifications
Contract Drawings
QHSE Requirements
Project Completion Report
To Coordinate Projects inline with Customer & Other applicable requirements and matain a single point of
contact for customer communication
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
SITE OPERATIONS
Doc.# PM-22a Rev.# 1 Rev. Date: 16-Jan-12
Input
Output
Job involves Site work?
Prepare / revise Project Schedule
Submit Project Schedule for Client's approval (if required)
Approved?
Distribute to all concerned Depts. Heads
Receive Project ITP and relevant procedures for submission for approval
Submit to Client for approval
Receive Job Status
Update Project Schedule
Approved?
YES
Arrange Site working team
Mobilize workers, equipments & machineries as required
Follow Process PM-14 (if req.)
Follow Process PM-15(if req.)
Follow Process PM-16(if req.)
Follow Process PM-17(if req.)
Arrange necessary documents for submission
NO
NO
YES
NO
YES Follow Process
PM-18(if req.)
Process Owner : Project Management
Objective :
CIFSpecificationDrawings
Job Completion Report
To establish a formal procedure covering all installation / erection activities carried out
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
ERECTION AND INSTALLATION
Doc.# PM-22b Rev.# 0 Rev. Date: 1-Mar-11
Input
Site Supervisor to study drawings to prepare Erection Plan
Output
Determine the erection plan and provide clear instruction to Riggers / Erectors
Site Foreman to check received materials from Prodcution Dept. against Dispatch Notes for
Site Supervisor to study the Contractural requirements
Pass the appropriate records to concerned department
Are Anchor Bolts
required to be planted into concrete?
Civil Contractor/Section to Plant Anchor Bolts in the Concrete
Anchor Bolts levels are ok?
Site FM to carryout allignment checks and adjust it as required.
QC Check Ok?
Obtain Customer Representative Signature on Job Completion Certificate or Final Inspection Report
Site Supervisor to arrange Handover Checks with Customer Representative
No
Yes
No
Yes
Yes
No
Process Owner : Management Representative (MR)
Objective :
NCR Data Customer Complaints
CPAR Data Customer Satisfaction & Feedback
Internal Audit Results Supplier Performance Evaluation, Re-Evaluation
External Audit Results Employee Suggestion & Feedback
Report(s) of Data Analysis
CARS
Updated Suppliers ListUpdatd Objectives Program
To Analyse the data from various Monitoring & Measurement activities as well as any other sources
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
DATA ANALYSIS AND IMPROVEMENT
Doc.# PM-27 Rev.# 0 Rev. Date: 16-Jan-12
Analyse Data for Various Aspects and classify
(Type, Tasks, Sources, Causes etc.)
Input
Output
Human Plant & Equipment Work Environment Others (as relevant)
Update Records & Closeout
Results Ok?
Raise CAR,
Investigate Root Cause
Evaluate Competence
Competence Ok?
PM-28 or alternative
arrangements
NO
NO
YES
Update Objectives as applicable
Process/Method
Is CPAR required?
YES
YES
NO
Supplier
Decide and Take Corrective/Preventive
Action
Process Owner: Department Head, Magament Representative, Top Management
Objective: To identify training needs & provide training to the personnel on Quality & HSE requirements
Joining Report of New Employee
Contractual requirements for personnel competence
PPE Competence Requirements related to QHSE
Changed Circumstances
Updated Competence Requirements related to QHSE
Annual Performance Appraisal
Certificates
Training Records
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)
IDENTIFICATION OF TRAINING NEEDS AND PROVISION THEREOF
Doc.# PM-28 Rev.# 1 Rev. Date: 16-Jan-12
Inputs
External or In-House?
The concerned Manager or QHSE Manager shall review the identified training needs and propose necessary Training to the General Manager
Arrange and provide In-House Training as required
Update and mainatian the Training Records
Arrange and provide External Training as required
Output
Immediate Superior shall make the employee aware of their roles & responsibilities, relevance & importance of their activities, the OH&S Hazards/Risks & Significant Environmental
Aspects/Impacts related to their activities/behaviour, the benefits of their compliance to IMS requirements & improved performance and potential Consequences of departure from specified
requirements and how they contribute to the achievement of IMS Objectives of PPE
Conduct general awareness for all Employees joining PPE through HSE Induction & IMS Awarenes Training
Immediate Superior shall evaluate the QHSE performance of his/her subordinates periodically on the basis of job requirements and results of daily output and identify any QHSE Training needs.
The HSE supervisor shall evaluate the HSE performance of the employees on regualr as well as eventual basis and identify any HSE Training Needs
Evaluate the effectiveness of training through post-training exam results, certifications
and results of annual performance appraisal