in collaboration with establishing a successful liaison thales alenia space establishing a...
TRANSCRIPT
in collaboration with establishing a successful LiaisonThales Alenia Space
Establishing a Successful Liaison
1AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
by Ricardo A. Yague
in collaboration with establishing a successful LiaisonThales Alenia Space
Organization A Organization B
AB
Liaison is a form of bridge, relying on a person telling another what’s being done, what’s intended to be done, and
what cannot be done.
2AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Selecting the person
3AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
What exactly do you expect from your representative ?
Determine the specific objectives first.– Otherwise efficacy cannot be guaranteed, and will likely be poor.
– Common mistake : designating an experienced representative for general follow-up and reporting.
Objectives dictate expertise, personal profile and culture.– Last two factors often underestimated.
4AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
I think my company made the right choice to send me
there, ‘cause I already worked in that company for
a couple of years.
QUALITY
CONTROL
Results after one year :
5AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
I’ve worked and lived here since I graduated. Going
abroad to improve the manufacturing process will be great for my company !
Results after one year :
6AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Understanding the local culture must be a prerogative, otherwise...
7
I don’t see why we should follow your
suggestions, because we’ve
doing things with our method for
years, with good results.
AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
So, what’s the preferable heritage of the representative ?
If the objective is to :– improve the process for product development, without affecting
the roles of both organizations, and
– optimize the involvement of resources of the represented organization,
then contracting a representative with previous experience of work environment and local culture :
– represents a win-win choice;
– drastically reduces liaison costs.
8AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Benefits
9AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Meaningful by-products
For Node 3 development, the adopted liaison strategy permitted a remarkable synergy of NASA, DCMA, Boeing, ESA and TASI resources.
10AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Meaningful by-products (cont’d)
Liaison helped to orchestrate the involved parties, irrespective of the liaison being only NASA’s, from the contractual standpoint.– Effectiveness formally acknowledged by all organizations.
The achieved synergy :– fostered new relations, paving the way for new collaborations;
– brought improvements to NASA and TASI organizations (e.g. creation of TASI Functional Engineering).
11AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Attitude & Strategy
12AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
How much does the attitude count ?
Nothing different from basic pre-requisites for a healthy teamwork environment.
Positive and constructive approach has no enemies :– Dampen effects of grumpy counterparts and enhances cooperation
between different teams, thus promoting efficiency and product integrity.
– One has to be fully convinced about the need for these two virtues, otherwise hypocrisy is visible and results are not achieved.
13AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
It’s great that you used this approach to solve this problem !
Actually I told her to do it a couple of
times, but that’s OK.
14AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
What about the strategy ?
Lessons learned clearly show that a “territorial approach” doesn’t help problem resolution.– Unless issues involve contractual, export control or certification
aspects, data and ideas must be shared by the involved organizations, with the necessary discipline to prevent dispersion or negative work.
The Node 3 experience features several cases in which problem resolution was expedited with this strategy.
15AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
16AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Ric, we got to make sure that hatch installation has no operational or safety
risks.
Flavio, let me prepare a measurement plan and see if we can take
measurements to clarify your concerns.
17AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
18AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
What about the strategy ? (cont’d)
Recognition of precious help from “locals” :– Must necessarily take place to promote motivation and availability
of the same local resources to tackle future issues;
– Must be trimmed to culture, meritocracy and organization constraints.
19AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
20AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Knowledge counts
21AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Once the personal attitude is in place to promote proper relations, knowledge and proactiveness are the essential ingredients.
22AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Conclusions
When establishing a liaison :– Determine first what the real objective is.
– Ensure organization and culture constraints will be met.
The successful liaison person :(from Gods of Management, by Charles Handy) :
– is familiar with the areas to be bridged,
– is respected by both,
– can get things done,
– is skilled in interpersonal relationships,
– has a high tolerance for stress.
23AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013
in collaboration with establishing a successful LiaisonThales Alenia Space
Thank you !
24AIAA – Civil Space 2013 Commercial Crew PanelFeb 12-13, 2013