in person authentication
DESCRIPTION
As a VA patient, what should I know about In-Person Authentication? Q: Is there a difference between In-Person Authentication and getting an “Upgraded Account”? A: No, once you complete the In-Person Authentication process, you have an Upgraded Account in My HealtheVet. They mean the same thing. ContinuedTRANSCRIPT
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My HealtheVetIn-Person Authentication Frequently Asked Questions
Veterans Health Administration | Office of Informatics and Analyticswww.va.gov
As a VA patient, what should I know about In-Person Authentication?
Q: What is In-Person Authentication?
A: In-Person Authentication (IPA) is a process to verify one’s identity, in person, by a qualified VA staff member. If you have any questions, please contact your local VA facility My HealtheVet Coordinator.
Q: Is there a difference between In-Person Authentication and getting an “Upgraded Account”?
A: No, once you complete the In-Person Authentication process, you have an Upgraded Account in My HealtheVet. They mean the same thing.
Q: What happens during the In-Person Authentication process?
A: My HealtheVet matches your first name, last name, social security number, gender and date of birth with your official VA health record. This information gets locked in place and cannot be changed in your My HealtheVet account. This is done to protect your information. Now your My HealtheVet data will always match your official VA health record. If you need to change any of this information, please contact your VA health care facility to update your VA health record. Please note that when you make any up-dates or changes in your My HealtheVet profile (for example, your address or phone number), those changes are NOT sent to your VA health record. You will need to contact your local VA to make those changes to your VA health record.
Q: What will In-Person Authentication allow me to do?
A: Using My HealtheVet, you will have access to portions of your official VA electronic health record and be able to: n Get VA Wellness Remindersn View VA Appointments n View VA Allergies and Adverse Reactionsn Use VA Blue Button to view, print and download information in
your My HealtheVet account, including parts of your official VA electronic health record as it becomes available
n Participate in Secure Messaging, where availableContinued
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Veterans Health Administration | Office of Informatics and Analyticswww.va.gov
In-Person Authentication Frequently Asked Questions Continued
IB 10-401 P96471 Created 04/11
Q: What could prevent the In-Person Authentication process from being completed?
A: A couple of items to check: n “VA Patient” must be checked on the My HealtheVet registration
page, under the “Relationship to VA” section. Your First Name, Last Name, Birth Date, Gender and Social Security Number must be entered exactly as they are in your official VA electronic health record. Your Veterans Identification Card (VIC) has this information.
n If you experience problems completing the In-Person Authentication process, please contact the My HealtheVet Coordinator at your local facility.n If you have verified the information above and still have a
problem use the Contact MHV link on the My HealtheVet website for Help Desk support.
Q: When can I see my prescription names?
A: Prescription names are available to all VA patients through their My HealtheVet account.
Q: Is my information secure?
A: Yes. All information placed in your My HealtheVet account becomes part of your Personal Health Record. It is not distributed, shared or viewed by the VA, and all privacy and security information listed in the My HealtheVet website Terms and Conditions apply.Remember that you also have a responsibility to keep your health information safe.