in the classroom communication in the workplace. written reports memos emails forms letters faxes...
TRANSCRIPT
Media• Slide shows• Photographs• Drawings• Videos• AudioCombinations of oral, written, and media
Types of Communication
Prepare!• Know your audience• Know your subject matter• Use the best delivery method
Effective Communications
Verbal Signals• Speech patterns• Accents• Dialects• Vocabulary• Acronyms
Verbal and Nonverbal Signals
Nonverbal Signals• Gestures• Body language• Emoticons or “smileys”• Eye contact• Dress
• Cooperative or Competitive?• Assertive or Meek?• Individual or Team-focused?• Optimistic or Pessimistic?• Energetic or Apathetic?
Communication Styles
• Conflict is a normal part of the workplace.• Effects of emotions and nonverbal signals• Can you control nonverbal communications?• What does professionally
handled conflict look like?
Resolving Conflicts
• Tech Support calls• Customer Complaints• Telemarketing calls• Medical Lab Report
Listening Hearing
• Who is the main audience? Is there a secondary audience?
• What is desired outcome? • What information is needed?• Use PowerPoint, flip-chart, or handouts?• Use multimedia—video, audio?• Plan B: what if the computer/projector fails?
Preparing for a Presentation