incentives action plan
TRANSCRIPT
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Roll Out: Customer Service Individual / Team Incentives Program
Month 1: 4 Novelty Desk Awards handed off by team members to others on team: Glasses, Rock Star, Life or Death, Ogi Love, Teacher
Month 2: Teams by Row Everyone in department suggests names for their own team OR other teams prizes for authors of winning names Break Room Postings: Humorous phone calls Month 3: Weekly Team Spirit Tickets (Individual) Cleanest workstation, Handy & Helpful, Suggestion box submission used, Office Good Samaritan, Perfect Attendance, Bright Eyed/Busy Tailed (1st call of day)
Weekly Team Challenges (Team) Most calls answered, Most increased % calls answered 1st/2nd ring, Most Einvoice sign ups, Most Team Spirit, Mystery Challenge Monthly Service Awards Customer compliments, Exceptional Calm, Team Communicator, Caught Caring, Human Database, Most Improved (any category) Monthly Activities Vote on best humorous phone call posting Monthly holiday/theme game, activity, decorating, tradeshow breakfast treat, guessing gametreats in a jar (varies, one day or one week, for ex: national "x" week, Valentine's, St Paddy's) Quarterly Activities (March, June, September, December) Team Spirit Ticket CashIn Name: Bulletin board in break room for humorous phone calls Print: Team Spirit Tickets, Service Award Certificates Purchase: Team name prizes x4 Team spirit prizes (2, 5 and 10 ticket prizes) Prizes for Shelley to approve: ❑ extra 15 min break ❑ extra hour PTO ❑ Team Lunch Clockout ❑ $5.00 for soda machine ❑ Desk treat* ❑ 2 movie tickets ($20) ❑ 2 event passes ($20) ❑ Gift cards** ($5, $10, $25)
* Candy, flowers, balloons, lotion, candles **Target, grocery store, department store, gas station, bookstore, coffee shop, Amazon.com, pedicure, car wash, dry cleaner
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Quarterly Incentive Planning Template
* Candy, flowers, balloons, lotion, candles **Target, grocery store, department store, gas station, bookstore, coffee shop, Amazon.com, pedicure, car wash, dry cleaner