incident reporting & risk management system · incident reporting & risk management system...

Identifying the Future ®

SecuritySurveillanceRisk ManagementLoss PreventionSolutions

Incident Reporting & Risk Management System

®

Flexible

Cost Efficient

Multiple Industries

Cost Effective

Time Efficient

High Return on Investment

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� Scalable client/server architecture provides a single centralized database for multiple properties

� Integrated subject, personnel and vehicle management

� Complete daily logs, incident reporting, including auditing and statistics

� Extensive search engine

� User, role and property security

� Record archiving

� Password protection

� Exclusive record protection for confidential logs/investigations

� Full audit trail

Modular architecture enables clients to effectively customize the system to meet their specific needs

Lite and enterprise configurations

Home page for centralized overview

Customizable user selections for standardization of reports, locations, etc.

Secure

iTrak, Incident Reporting and Risk Management System has been designed to provide a highly secure, multi property, multi departmental solution for a broad range of transactions required by Security, Surveillance and Risk Management departments. The modular architecture of iTrak uses the latest software and development technology to not only avoid product obsolescence but to enable rapid integration with related systems.

This approach is consistent with our goal to provide our clients with a centralized, fully converged platform enabling a multitude of transactions and tasks to be handed via a single desktop environment. In a typical environment, iTrak replaces in excess of 18 disparate systems into a single enterprise application, providing tangible operational efficient benefits as well as economic benefits relating to IT support requirements.

The iTrak system delivers a comprehensive secure platform for daily log reporting, incident management and subject profiling, with the ability to provide complete investigation management, reporting, interview management, risk analysis and assessment, personnel, briefing log entries and more. Ideal for any risk managed or loss prevention environment, iTrak delivers quick, accurate analysis with comprehensive graphing and statistics, pinpointing liabilities and controlling losses and insurance costs.

HOME PAGE iTrak Incident Reporting & Risk Management System

iTrak’s incident reporting module provides Comprehensive drop downs provide detailed case management including standardization for incident types and creation, classification, follow-up and report management. Print support includes closure. export to Microsoft® Excel, Word and

Adobe® PDF for further analysis.iTrak’s simple who, what, when and where approach provides concise reporting with As with the daily log, incident files can be the flexibility and power to add specific placed under password and exclusive user incident and form detail. This can include protection and archived when complete. accident, claim, environmental, evidence, This ensures sensitive information remains hazard, UCR, use of force and more. protected and unalterable.

INCIDENT REPORTING

iTrak’s briefing log module is a simple yet Briefing log entries can be assigned to all effective method of calling meetings, users on the iTrak system, specific assigning follow-ups and providing shift or properties or selected individuals on the passing on user specific task information. system. When assigned to individual Briefing log entries can span multiple days users, the selected individuals will be the and appear on the home page during the only ones to see the briefing log entries on selected time frame. Log entries turn red as the home page when logged in. This their expiry date approaches ensuring that ensures that tasks and incident reporting users are aware of specific deadlines and follow-up information is completed in a outstanding tasks. timely fashion.

iTrak’s subject module delivers a iTrak’s subject profiling tool delivers standardized format for creating profiles of comprehensive suspect reporting with industry "subjects”. It enables associations subject status (banned/watch) including to be created for fraud, shoplifters, gang physical characteristics, subject incident members, advantage players, or any history and associated media assets, such number of individuals. This information can as photos and video. This information can then be used for in depth incident reporting be sent via the optional iGNet service to and ana lys is . Combined wi th a other subscribers on the network such comprehensive search engine and as bank branches, casino properties thumbnail view, individual subject profiles or retail outlets.can be sorted and quickly identified.

BRIEFING LOG

iTrak’s home page provides an immediate iTrak’s unique home page design and concise overview of incident and centralizes and provides immediate subject status. It displays only authorized authorized property specific access to:and relevant user information, using colour coding and specific record status. This enables individuals to quickly review information that is relevant to them, while ensuring reporting integrity and security by preventing access to unauthorized property and incident information.

� Daily Log Entries

� Incident Files

� Briefing Log Entries

� Banned/Watch Subject Status

� Personnel Information

� Vehicle Information

� Individual Application Modules

DAILY LOG

iTrak’s daily log module allows entry of Built in configurable drop downs allow routine activities with the ability to escalate customization and standardization for to a full investigation. Automated daily log individual and global property locations. numbering, occurrence time and date and Linked reporter details also provide easy user auditing ensures information is access to reporting contact information.entered consistently and accurately.

iTrak’s daily log also provides complete All related investigations are displayed password protection, user and group under the selected daily log entry with exclusivity (confidentiality) and archiving specific incident details, including unique protection. This ensures that sensitive incident file number, time and date of information remains protected and private report, incident type and status. for individual users or groups.

SUBJECTS

The contacts module provides access to These contacts are then available for full key third party contact details, address reporting from a variety of modules information, details, race, gender, notes, including:media, details and more.

These parties may be involved as individual witnesses, participants or categorized contacts within the iTrak system.

� Daily Log

� Incident File

� Vehicle Module

The vehicles module provides access to These vehicles can be linked to individual owner, VIN, make, model, year, condition, motor vehicle incident claim files or notes, media, odometer and other vehicle accident reports for detailed claim information. management on the iTrak system.

The vehicles module can be used to These vehicles are available for maintain fleet or involved vehicle details. association from a variety of modules

including:

� Subjects

� Personnel

� Contacts

UPGRADE PATH

VEHICLES

iTrak’s reporting module provides the These reports cover all areas of the iTrak ability to generate in depth management System and include detailed and in depth reports and statistics in addition to the statistics for daily log entries, incident files, individual iTrak module synopsis reports. briefing log entries, subjects, personnel,

(optional) game and industry specific Built using the Crystal Reports® Engine, audits and more.detailed reports and statistics including graphs can be generated for each Print support includes export to Microsoft® individual module on the iTrak System. Excel, Word and Adobeâ PDF for further

analysis.

UPGRADE PATH

REPORTS

The iTrak administration module delivers Individual permissions can include create, complete administration and user view, edit, delete, mark as closed, edit management. It allows individuals to closed records, archive, password protect, administer properties, permission groups bypass protection, make exclusive and and users on the iTrak System. Authorized bypass exclusion. Also included in the users are able to maintain and assign user administration module is a complete audit rights and privileges with respect to what log of user activity by time and date and they can do on the system and which detailed drop down customization for everyproperties they can access. Users can also module within the iTrak System.belong to different permission groups These drop downs allow customization allowing cross property roles. for each industry and installation.

UPGRADE PATHADMINISTRATION

iTrak’s personnel management module This complete personnel module can be provides the ability to add employee used to quickly locate staff with required information including address, emergency skills and attributes such as languages, contact information, position, shift, work shift or department.history, languages, skills, training, discipline, days off, vacation, absenteeism, Also included with personnel management associated photos and more. is the absenteeism calendar tool, providing

customizable personnel t ime and Available with an optional HR import tool, attendance. This provides a colour coded, personnel records can be automatically at a glance view of personnel including synchronized from an organizations main year to date totals. This allows tracking of HR platform. trends such as absenteeism and holidays.

PERSONNEL

CONTACTS

iTrak Incident Reporting & Risk Management System

UPGRADE PATH

RISK MANAGEMENT

UPGRADE PATH

BEST PRACTICES

UPGRADE PATHITRAK LITE

NOTIFICATIONS

ALERTS


iTrak’s Notifications are automatic email Through the notifications module you can reminders that are sent to one or more "force" a scheduled notification to run at person based on an iTrak event or activity. any time: right-click on the notification in You can set up "live" notifications, which the grid and choose Run scheduled are sent when an event occurs (e.g. when a notification. However, a scheduled record is created, changed, or deleted), or notification is only sent if there is at least "scheduled" notifications, which are sent at one record that matches its criteria.regular intervals (e.g. daily, weekly, monthly, etc.).

All notifications are logged when they are sent.

The iTrak System alerts allows for you to event in which that alert is referencing. An schedule your alerts specified by a certain alerting message can be triggered when a set of criteria. This allows for pop-up certain set of conditions are met. reminders to be scheduled for various activities throughout the system in regards For example, when a new work order is to incidents, daily logs, people of interest or generated, an alert can be displayed to all possibly on watch status. Using the alerting users with the correct permissions to see interface, you are able to click on the pop- that alert, regarding a new or outstanding up alert and it will bring you directly into the action.

Risk Managers are becoming a key part in Using the iTrak permission control to Security and other departments' day to day ensure that only the required individuals operations. have access.

With the Risk Management platform as an addition into the iTrak Enterprise System, the user now has the ability to tie Risk Management re lated detai ls and information to a various number of reports and investigations throughout the entire system.

The iTrak Best Practices Module provides individual modules such as daily log and a centralized repository to load company incident reporting.best practices, policies and procedures, safety and other workplace information When a major event takes place within a from Word, PDF and other formats. corporation, it can be logged and dealt with

appropriately, as company best practices This in turn is immediately available to all are available while reporting on the event iTrak users to access and search to within the iTrak environment for quick and determine and follow standard operating easy reference.procedures within the iTrak system

iTrak Lite vs. iTrak Enterprise number of properties. iTrak Lite can Companies with growth plans are assured accommodate up to 10 concurrent users. of their investment in iTrak Lite, as an iTrak Enterprise has no limit to the number upgrade path to iTrak Enterprise allows for of concurrent users. The database size in a scalable and familiar solution to their iTrak Lite is restricted to 2GB. The iTrak Lite regional, national or international plans. database engine can be SQL Express or iTrak Lite and iTrak Enterprise are SQL server. iTrak Lite ships with a functionally equal, except for the following reconfigured general security database, difference. iTrak Lite accommodates a while Enterprise is customized to single property where as iTrak Enterprise is meet specific client requirements. a multi-property system with no limit on the

Industry Obstacles and iView Solutions

In the Security and Risk management world, information is the currency for any security related department to operate efficiently. The need created is for risk management environments, to pull real-time information together in order to be able to defend itself.

Risk assessment, risk and liability mitigation, corrective action planning, implementation and performance metrics rely upon effective information collection, management and secure dissemination. Each industry has their own challenges that they face when dealing with risk. For corporate security and surveillance practitioners, the range, sources and extent of threats to be managed is dynamic. These challenges are being overcome, through integration of the various security elements resulting in increased efficiency both in terms of operational parameters and increased automation to simplify management of often highly complex systems.

The need for a tracking tool for all incidents that occur throughout different locations world wide is crucial. When you move into a converged system environment, you are able to capitalize on the information that is coming in and use it efficiently. This in it self becomes a return on investment byreducing administration overhead. In addition to the iTrak incident reporting and risk management system,a visitor management system that will allow for security and surveillance personnel to keep track of visitors as well as the employees.

Advanced visitor management systems enable users to:

• know who is in their facilities and the employee(s) they are visiting• visit duration• generate VIP or POI alerts• verify visitor ID• provide early notification of persons who should be denied• access detailed audit reports• generate exception alerts such as fail to badge out• create instant role call reports for emergency situations• provide a centralized database and view of visitors for ALL facilities in the extended corporate network• other advantages and tools to provide an enhanced security environment, improved customer service and staff efficiency

Visitor badging, registration and tracking are also key components to a corporate security environment, replacing existing legacy sign in books or proprietary systems. This integration between these two systems is a key advantage when accessing their existing personnel, banned/watched subjects and location synergies, reducing the need for duplicate visitor information or multiple redundant information entry. Visitor badging, registration and tracking are also key components to a corporate security environment, replacing existing legacy sign in books or proprietary systems.

Products: iTrak – Incident Reporting and Risk Management SystemiPass – Visitor Management System

Peter J. Brennan, director, security operations & investigation for Dow Jones & Company, said, "Dow Jones is committed to employing the latest technologies and solutions for its various corporate security and print facilities in North America and Overseas. iView's iTrak platform delivers a scalable enterprise reporting solution that meets our requirement for security & investigations needs.” “The iTrak Incident Reporting & Risk management System allows Dow Jones corporate security officers to effectively manage and standardize day to day security operations in a package that is not only easy to use, but provides consistent standardized reporting.” said Jack Oberc, security manager for Dow Jones & Company.

CORPORATE

Identifying the Future®


Products: Products: iTrak - Incident Reporting and iTrak - Incident Reporting Risk Management Systems and Risk Management iGNet - Intelligent Gaming SystemsNetwork

Additional Modules:Additional Modules: iTrak Gaming Module iTrak Gaming Module iTrak Importer ModuleiTrak Lost & Found ModuleiTrak Personnel Importer iTrak Vehicle Accident Reporting

Products: Products: iTrak – Incident Reporting iTrak - Incident Reporting and and Risk Management Risk Management SystemsSystems iGWatch - Facial RecognitioniGWatch – Facial Recognition iDVR Acquire – Intelligent System Digital Video AcquisitioniGap –Intelligent Gaming Analysis Platform Additional Modules:

iTrak Gaming Module Additional Modules: iTrak Work Order Module iTrak Gaming Module iTrak Lost & Found Module

Security and surveillance professionals in today's high technology gaming environments are faced with handling and processing vast amounts of both real time and recorded video information from hundreds of cameras. Combined with their existing auditing, incident reporting and investigation workload, the task of identifying self-excluded patrons and other undesirables becomes highly demanding.

Typically, surveillance environments do not have enough operators on shift to watch every camera at all times. In order to be proactive in surveillance technology a facial recognition system is needed to act as an additional “pair of eyes”, allowing existing cameras to be configuredas “face ready”.

Any individual that appears in front of these pre-selected or live cameras is automatically run through the existing enrolled subject database. If a match of a certain confidence level is made, then an alert is sent to an operator’s desktop also displaying the next closest matches with details such as camera, time, and subject information.

The system automates and enhances the subject database search, instantly narrowing down possible subjects from 1000's to one or more individuals in seconds.

Another high level priority in addition to the facial recognition piece of the puzzle is the ability to capture and store direct images from the casinos existing DVR environment. Managing all of these tasks throughout one property let alone a multi-property gaming corporation is an undertaking. Being able to import them directly into their relevant incident report, subject profile or game audit is essential, to effectively operate and track all aspects.

Finally, the system required needs the capability for expansion and growth to accommodate future issues such as links to national or international databases from other casinos. The obstacle is to effectively deploy a system that allows for data collection and store all incidents that occur on the property, with a hi-level communication requirement.

Products: iTrak - Incident Reporting and Risk Management System

Additional Modules:iTrak Gaming Module iTrak Lost & Found Module

GAMING


Having the ability to utilize a dispatch security system along with an incident reporting and risk managed environment, offers an economic solution to risk management obstacles, providing a wealth of features designed to increase security, while improving staff efficiency and compliance with security policies.

With hundreds of staff employed, a healthcare facility requires a tool which will enable them to properly track staff involvement when incidents occur, and dispatch work schedules, while tracking accurate incident files on the admitted patients and anything that occurred during treatments / visits.

With a dispatch system in place, personnel availability, status and location are immediately visible for efficient deployment and dispatch detail tracking. In addition, the dispatch system provides a real-time view of all current activity with full officer status and assignment.

The system has the ability to tailor to certain search fields for optimization. Some of the main fields include: Date, Classification of Incidents, Property, Contacts, Damaged Property Fields, Theft Fields and Case Numbering.

iDispatch delivers a complete dispatch solution integrated within the iTrak Incident Reporting and Risk Management platform taking advantage of existing personnel, location and daily log reporting. By direct integration into the iTrak platform, the initial information for a daily log is automatically populated and can be escalated to a full blown incident.

" I manage and support over 50 applications with their corresponding databases and I've never had one that has not given the users any issues. We have never had a problem with iTrak and iDispatch and we've been live since January 2008. The system is the most stable that I've ever worked with and I've been in Information Systems for 10 years. The users adore it and can't wait for new features! Regarding the staff at iView, what can I say? Everyone I have ever come into contact with is very knowledgeable about the product and can answer any of my questions and they are always pleasant to work with. They are true professionals and great people to work with! "

Munson Healthcare

Products: Products:iTrak – Incident Reporting and Risk iTrak - Incident Reporting and Risk Management System Management System

iDispatch – Security Dispatch System

Products: iTrak Incident Reporting and Risk Management System

HEALTHCARE

Recommended Add on’s:

Recommended Modules:

Recommended Hardware:

Part Numbers

iPass - Visitor Management

iGap - Intelligent Gaming Analysis Platform

iLPR - Intelligent License Plate Recognition

iKiosk - Parton Manager

iDispatch - Security Dispatch System

iD Acquire

iGNet - Intelligent Global Network

iGWatch - Facial Recognition System

Active Directory

iTrak Forms Library

Best Practices

Lost and Found

Gaming

Work Order

LCT/Fintrac

WSIB

Importer

OSHA

Id Scanner

Signature Pen

Video Capture Boards

Badge Printer

Bar Code Scanner

30-1101A

30-1200A

30-1201A

30-1202A

30-1203A

30-1204A 30-1100A

iTrak Lite (Single Property -10 client maximum)

Incident Reporting & Risk Management Software

Client Package - 1 client CAL

SQL Express (4 GB DB Maximum)

iTrak Enterprise Incident Reporting & Risk Management Software - 1 Property, 5 client CAL, 90 Day SSAMulti-Property SQL Platform

iTrak Enterprise Incident Reporting & Risk Management Software Client Package 5 Client CALMulti-Property SQL Platform

iTrak Enterprise Incident Reporting & Risk Management Software Client Package 10 Client CALMulti-Property SQL Platform

iTrak Lite to iTrak Enterprise Upgrade - Upgrades iTrak Lite to iTrak Enterprise

1 Properties, Existing Client CALs.

Multi-Property SQL Platform

iTrak Enterprise: Licensed iTrak Lite (Single Property - 10

Property Expansion - 1 client maximum)

PropertyIncident Reporting & Risk Management Software

Base Package - 1 client CAL

SQL Express (4 GB DB Maximum)


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iTrak Client Software

iTrak Client Hardware

SQL Server Software

SQL Server Software

Microsoft® SQL Server™ 2000



�Microsoft® Windows 2000

�Microsoft® Windows XP

�Microsoft® Windows 7

�Internet Explorer 5.5 or higher

�Pentium III 800MHZ or higher

�512 MB RAM (1 GB recommended)

�100 MB available disk space

�SVGA Monitor capable of a minimum of 800x600 resolution

�Network Card (Networked installations)

�DVD-ROM Drive

�Mouse

�Microsoft® Windows 2000 Server

�Microsoft® Windows 2003 Server

�Microsoft Windows 2008 Server

� Pentium 4 2.0 GHz or higher

� 1 GB RAM (2 GB recommended)

� 350 MB available disk space

� SVGA Monitor capable of a minimum of 800x600 resolution

� Network Card (Networked installations)

� CD-ROM Drive

� Mouse

�Microsoft Windows ® 2000 Server

�Microsoft SQL Server 2000 installed





* SQL licences are not included in the price of the software.

System RequirementsREQUIREMENTS

Head Office www.iviewsystems.com iView Systems undertakes a continuous and intensive Unit B203 [email protected] product development program to ensure that its 2381 Bristol Circle software and systems perform to the highest standards. Oakville, Ontario tel 905 829-2500 As a result, the specifications in this document are L6H 5S9 fax 905 829-2528 subject to change without notice.

incident reporting & risk management system · incident reporting & risk management system...

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