®

IBM Software Group

© 2006 IBM Corporation

Increase productivity with secure Increase productivity with secure mobile access to applicationsmobile access to applications

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Business need

Solution Details

Helpful information

Summary

Agenda

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On the Minds of Top Executives Worldwide

Source: IBM Corporation - July 2005 (Over 1400 Survey’s Worldwide)

CIO Challenges

Aligning IT & business goals

Building responsiveness and agility into the organization through IT

Enable IT staff to be more effective

CEO ChallengesProcess Efficiency

Meeting Customer Expectations

Employee Productivity

Security & Privacy

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“We need to make things more efficient, so we do more business, adding to the bottom line.”

Improve Efficiency and Productivity

“We need to work smarter, using faster performing and easier to use tools.”

Deliver Responsiveness and Reliability at Lower Cost

“It’s about giving certain users the ability to manage content and make changes themselves.”

Accelerate Application and Content Deployment

Existing Realities (“How do I…”)

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Enter SOA – Services Oriented Architecture

… a service?

A repeatable business task – e.g., check customer credit;

open new account

… service oriented architecture (SOA)?

An IT architectural style that supports

integrating your business as linked

services

"SOA impacts every aspect of IT and business.”

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Significant productivity improvements can be obtained by extending SOA beyond the data center, to the edge of the network – Laptops, PDAs, Tablets, Smartphones

“Field service organizations that have provided mobilized technology to field personnel for at least two years outperform those that have not by a margin of two to one.

Mobile technology holds – and in many cases has delivered on – the promise of seamless and zero-latency connectivity between the field and the back office." Aberdeen Group - Analyst Mark Vigoroso

“Field service organizations that have provided mobilized technology to field personnel for at least two years outperform those that have not by a margin of two to one.

Mobile technology holds – and in many cases has delivered on – the promise of seamless and zero-latency connectivity between the field and the back office." Aberdeen Group - Analyst Mark Vigoroso

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Enter Lotus Expeditor and Lotus Mobile Connect: Securely access apps on mobile devices regardless of network connectivity

Tablet

Laptop

Back-end Server Services

PDA

Smart Phone

ERP

CRM

Customer Service

Collaboration

Inventory, Logistics

Supply Chain

Secure mobile access in semi-

connected environment

Secure mobile access in semi-

connected environment

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Mobile Enterprise

Customer need Secure access to enterprise apps in poor or no

connectivity

Value proposition offered by IBM Improve productivity by securely accessing apps from

mobile devices - anytime, anywhere

Products used Lotus Expeditor: For occasionally

connected mobile apps

Lotus Mobile Connect: For secure connectivity

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Customer quote “Work with IBM to make them the industry

standard across all Japan Insurance and Financial Areas”

Customer Problem High time & error rates in transcribing

information obtained on customer premise High adjustment costs

Solution 85K agents use WED-based application to

enter policy data on tablet PC at customer sites

Synchronize with home office at end of day Result

Increased agent productivity – reduced tasks by 30%

Lowered insurance adjustment costs

Basic

Information

Total Premium

Amount

Covered &

Option

Selection

Customer: Nissay Insurance Mobilizes Sales & Claims Management

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Customer: Ludwig Görtz Improving customer satisfaction using wireless technology

Challenge Increase customer loyalty, attract new business Reduce the footwork from its sales staff; for example, to check the availability of shoe sizes or styles

that were not on display, which sometimes resulted in lengthy customer wait times.

Solution Sales clerks now check inventory without leaving customer’s side. Use a mobile communication system that integrates existing messaging environment and

inventory data into a single portal. Sales staff remotely accesses portal through personal digital assistants (PDAs).

Results 15% increase in revenue due to greater sales efficiency 20% increase in customer satisfaction 30% reduction in customer wait times

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Business need

Solution Details

Helpful information

Summary

Agenda

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Products in the Solution

Lotus Expeditor *

• Server-managed client platform for semi-connected apps

urole-based

SOA Based

Process

driven

in context

services

Lotus Mobile Connect **

• Mobile VPN for secure roaming and access

* Lotus Expeditor: new release of WebSphere Everyplace Deployment (planned later in 2006).

** Lotus Mobile Connect: new release of WebSphere Everyplace Connection Manager, (planned later in 2006)

* Lotus Expeditor: new release of WebSphere Everyplace Deployment (planned later in 2006).

** Lotus Mobile Connect: new release of WebSphere Everyplace Connection Manager, (planned later in 2006)

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IBM Lotus Expeditor

IBM’s strategic server-managed client platform Open standards-based alternative to .NET client and VB

Client integration platform for laptops, desktops, kiosks and mobile Extends composite apps (Portal, Forms etc) Aggregates a variety of application types in a single client view (eg Portlets, ActiveX, Host terminal

apps, Native, Windows, Swing and others)

Provides anytime/anywhere access in semi-connected environment

Strategic to WPLC as standalone product and as the foundation for: Lotus Sametime 7.5, IBM Lotus Notes “Hannover” release … and more!

Rich Client

Mobile Clients Composite Apps

Managed Eclipse / Web-

app based client

ERP

CRM

Customer Service

Collaboration

Inventory, Logistics

Supply Chain

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Lotus Expeditor: End to end Server Managed Client

Semi-Connected

Support

IT Data CenterDesktops, Laptops, Kiosk’s, PDA’s* …

Back- End Services

to

SOA Managed

Client

ExpeditorServer

Expeditor Client

SOA Managed Client Platform

~

Operates Connected or

Offline

* Portal Administered Client not available on PDAs

PORTAL

SERVER

/

APP

SERVER

Think: “Replication”Think: “Replication”

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Browser

Portlet Factory

IBM Lotus Mobile Connect

Secure Connectivity

User authentication

Data encryption

SecureVPNs

Optimized access

IBM’s secure mobile VPN

Seamless cross-network roaming Secure wireless & wire line roaming to over 40+ networks Proven ROI - least cost routing & data optimization

Secure end-to-end connect to corporate intranets Strong authentication and support for RSA Secure ID End-to-end encryption- DES, Triple DES, RC5 and AES FIPS 140-2 certification

Scalable and Reliable Supports gateway clustering, and can distribute across

multiple sites

Used WW today by IBM mobile workers!!

Sametime

Sametime

Notes “Hannover”

Expeditor

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Lotus Mobile Connect: Secure Mobile VPN (Virtual Private Network)

IT Data CenterDesktops, Laptops, Kiosk’s, PDA’s* …

Back- End Services

to

Mobile Connect Clients

Mobile Connect Client

Mobile Connect Clients

PORTAL

SERVER

/

APP

SERVER

Mobile Connect Server

Secure VPN

FirewallFirewall

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Existing capability and what's coming in Nov 2006

WebSphere Everyplace Deployment V6.0

Eclipse and web based UI

Transaction messaging

Local database

Remote application deployment and management

Composite apps

New in Lotus Expeditor V6.1

Enhanced mobile device support

Linux server

Enhanced toolkit

WebSphere Everyplace Connection Manager V6.0

Mobile VPN

Seamless roaming

Data compression

Support for a large number of server and client platforms

FIPS 140-2 certification

Support for more than 50 networks

New in Lotus Mobile Connect V6.1

Enhanced server platform support (Windows)

Enhance client device support (Nokia E60 etc)

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Competitive Differentiation vs. Microsoft .NET

Expeditor Based upon open standards -> No vendor lock in plus reuse of developer

skills

Support variety of platforms (Linux, Windows, Windows Mobile etc) –> More flexible

Apps portable between platforms and backward compatible -> Lower maintenance and support cost

Mobile Connect World class encryption (FIPS 140-2 certification) Seamless Roaming Support for the broadest range of server and device platforms in the

industry

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Business need

Solution Details

Helpful information

Summary

Agenda

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Helpful links

WebSphere Everyplace Deployment (Lotus Expeditor from V6.1) Homepage: http://www.ibm.com/software/pervasive/ws_everyplace_deployment/index.html Info Center: http://publib.boulder.ibm.com/infocenter/iwedhelp/v6r0/index.jsp IBM Education Assistant:

http://www-306.ibm.com/software/info/education/assistant/WEDv60_Task.shtml(Select "IBM WebSphere Everyplace Deployment, V6.0" from the drop down list. In "Select your product:", then press the Go button.)

Support page: http://www.ibm.com/software/pervasive/ws_everyplace_deployment/support Redbooks:

IBM Workplace Client Technology Micro Edition Version 5.7.1: Application Development and Case Study: http://www.redbooks.ibm.com/abstracts/sg246496.html?Open

Patterns: SOA Client – Access Integration Solutions. SG24-6775-00: http://www.redbooks.ibm.com/abstracts/sg246775.html?Open )

IBM WebSphere Everyplace Deployment V6 Handbook for Developers and Administrators Volume I: Installation and Administration, SG24-7141 (target pub date March 06 – check www.redbooks.ibm.com )

Workshops for Partners and Customers https://www.developer.ibm.com/isv/spc/events/wctme.html https://www.developer.ibm.com/isv/spc/events/web_ep.html https://www.developer.ibm.com/isv/spc/events/web_epdee.html

WebSphere Everyplace Connection Manager (Lotus Mobile Connect from V6.1) Documentation, downloads, trials, demos, samples

http://www-306.ibm.com/software/pervasive/ws_everyplace_connection_manager/

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WebSphere Everyplace Deployment No Charge Services Program- Will apply to Lotus Expeditor too

20 Hours of ‘no charge’ services with any deal where WebSphere Everyplace Deployment software deal size >= $20K No charge services can be used for WED Workshop (scoping requirements,

design, architecture) OR anything else related to a WED deployment

Free services provided by SWAT team Pre-approved list of geo based SIs

Engagement model WPLC generalist owns the deal Engages Enterprise Access specialist Specialist engages SWAT team first

Equipped to handle Portal and Forms POCs Specialist engages BP from pre-defined list if SWAT team has no bandwidth

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Business need

Solution Details

Helpful information

Summary

Agenda

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Improve productivity by securely accessing applications, anytime, anywhere in poor or no connectivity Lotus Expeditor: Occasionally connected mobile apps

Lotus Mobile Connect: Secure connectivity

Competitive advantages of IBM’s solution Based upon open standards -> No vendor lock in + reuse of developer skills

Supports variety of platforms (Linux, Windows, Windows Mobile etc) –> More flexible

Apps portable between platforms and backward compatible -> Lower maintenance and support cost

World class encryption

Summary

Engage Lotus rep for Proof of Concepts or Deployments today

Use 20 hours of No Charge Services to get started

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