Increased SharePoint User Adoption…

6 Things Mom Always Said…

Agenda

• Brief Introduction

• 6 Things Mom Always Said…

• Q&A

• Wrap Up & Next Steps

About Us

• Originally founded in 1984

• Best of breed systems provider focused on integrated solutions to meet real business requirements

• Microsoft ISV Partner – Winner of Business App of the year in “Not for Profit” category (1997), Impact Awards Finalist (2010)

• Based upon client projects we have built repeatable solutions that reduce development costs and satisfy business requirements

Setting the stage

• 2011 – 20,000 new SharePoint users added per day

• Quick Poll…

• Only 17.6% of organizations felt that the SharePoint user experience met their needs

• Biggest challenges for user adoption – Time and effort to build and implement applications, User Training

• Someone mentioned one of mothers’ sayings – Decided to put together webinar to share our insights

Saying #1“Where are you going? Who else is going to be there? Will his/her

parents be there?”

Know your users, and how they work…Involve in

process

• Engage with users to understand the key products and processes that they use each day

• Find out how they are measured

• Follow around one or two key members for a day

• Involving them in the process = more engagement

• Do not be afraid to say “no” if does not meet business needs

Saying #2“You have two hands…pick it up

yourself!!!”

Make it easy for them to use themselves…

• Use the information gathered. Ignore at your own risk!

• Outlook/Email is one of most used systems

• Mobile Devices

• Use workflows to automate common processes

• Incorporate LOB applications…but only what they use at least once per week

• Find opportunities for one or two immediate efficiencies Ex. Lync

• Benefits = More adoption, Lower learning costs, Lower productivity loss

An Example…

Saying #3“You can’t find it? Well, if you

would put things back where they belonged, you wouldn’t have this

problem…now would you?”

Structure that makes sense…

• One of biggest issues we have seen is when users do not know where to put their information, or where to find it when they need it

• Isolate and group around how your business is structured. Don’t try and reinvent the wheel

• Use team/project sites and folder structures that are intuitive

• Incorporate document types, metadata, and profiling into how they use their current tools

An Example…

Saying #4“What do you mean you need a

ride? When I was your age, I walked to school through 6 feet of snow…you can walk too, just put one foot

in front of the other…”

Build and deploy iteratively…

• SharePoint is a development platform. Not a solution by itself. Use development methodologies and best practices (requirements management, release schedules, version control, etc.)

• Too many organizations try to do too much all at once

• Build requirements based upon what drives business value for the organization (+/- Time or Money)

• Try to include at least one new productivity enhancement in each release

Saying #5“…wait until your father gets

home…!”

Executive Support Involvement…

• Quick Poll

• There is big difference between Executive Support and Executive Involvement

• Utilize governance, decision workflows, and issue resolution, and approval processes to ensure execs are using system

• Leverage organizational KPI’s and metrics

• If users know that management is using for monitoring and managing people and processes…they will use it

• Will ensure long term executive support (usage and funding)

Saying #6“You had better share that with

your brother/sister!...”

The Point is to Share…

• Use the social components within SharePoint (Ex. I Like It!, Noteboard, Ratings, etc.)

• Incorporate appropriate content like pictures from events, etc.

• Knowledge Explorer and Silverlight for visual exploration

An Example…

Questions?

• Full recording of this webinar is available for viewing at: http://www.syntapa.com/access-webinar-archives/

• Free downloadable complimentary paper “7 Ways To Increase SharePoint User Adoption” is available at: http://www.syntapa.com/7-ways-paper/

Thank You