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Indian Maritime University, Chennai Tender for Providing ‘On-site IT Support Personnel’ at Indian Maritime University, Chennai Tender No. IMU/01/IT Support Personnel/2016/ 3 rd August 2016 Tender for Providing ‘On-site IT Support Personnel’ at Indian Maritime University, Chennai Sealed Tenders are invited from reputed Service Providers for providing ‘On- site IT Support Personnel’ at Indian Maritime University, Chennai. The Tender Document can be downloaded from the University Website www.imu.edu.in . The last date for receiving bids is Monday 22 nd August 2016 (before 3 pm). REGISTRAR INDIAN MARITIME UNIVERSITY (A Central University) East Coast Road, Uthandi, Chennai 600 119. Tel: (044) 24531086

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Page 1: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

Indian Maritime University, Chennai

Tender for Providing ‘On-site IT Support Personnel’

at Indian Maritime University, Chennai

Tender No. IMU/01/IT Support Personnel/2016/ 3rd August 2016

Tender for Providing ‘On-site IT Support Personnel’ at Indian Maritime University, Chennai

Sealed Tenders are invited from reputed Service Providers for providing ‘On-site IT Support Personnel’ at Indian Maritime University, Chennai. The Tender Document can be downloaded from the University Website www.imu.edu.in. The last date for receiving bids is Monday 22nd August 2016 (before 3 pm).

REGISTRAR

INDIAN MARITIME UNIVERSITY (A Central University)

East Coast Road, Uthandi, Chennai 600 119. Tel: (044) 24531086

Page 2: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

INDIAN MARITIME UNIVERSITY

(A Central University, Government of India)

Established by an Act of Parliament in 2008

Tender for Providing ‘On-site IT Support Personnel’

at Indian Maritime University, Chennai

Tender Abstract

Notice Inviting Tender No: IMU/01/IT Support Personnel/2016

Tender document download start date From 3rd August 2016 from the

website www.imu.edu.in

Pre-bid Meeting 12th August 2016 at 11:00 am in

Indian Maritime University

East Coast Road, Uthandi

Chennai – 600 119.

Last Date for Submission of Bid 22nd August 2016 at 3:00 pm

Technical Bid Opening Date and Time 22nd August 2016 at 3:30 pm

Price Bid Opening Date 26th August 2016 at 3:00 pm

EMD Amount Rs.50,000/- by Demand Draft drawn

in favour of ‘Indian Maritime

University’, payable at Chennai.

Address for Submission of Tender The Registrar Indian Maritime University

East Coast Road, Uthandi Chennai – 600 119

Page 3: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

INDIAN MARITIME UNIVERSITY

Tender for Providing ‘On-site IT Support Personnel’

at Indian Maritime University, Chennai

1. Introduction: The Indian Maritime University (IMU), Chennai is a Central

University under the Union Ministry of Shipping with all-India jurisdiction,

with its own Campuses at Chennai, Cochin, Mumbai, Kolkata and

Visakhapatnam, and with 34 Affiliated Institutes across the country.

IMU offers various Undergraduate and Postgraduate courses in the Schools

of Marine Engineering and Technology, Nautical Studies, Naval Architecture

and Ocean Engineering and Maritime Management.

IMU has computerized systems for Admissions, Examinations, Convocation,

Payment of Fees and various other functionalities. Admissions to the courses

offered by IMU Campuses and the Affiliated Institutes are through IMU’s

Online Common Entrance Tests (CET). Online Counselling is done for

admissions to the UG and PG Programmes of IMU Campuses. The links to

various systems are available through the existing website of IMU at

www.imu.edu.in The IMU HQ has campus-wide Local Area Network with

around 100 computers connected to the LAN. Internet connectivity is

available through 1 Gbps NKN connectivity and 8 Mbps Leased Line

connectivity through BSNL.

2. Scope of Work: IMU is looking for a reputed IT Organisation in the

business of ‘On-site IT Support Services and Software Development’ for

providing On-site IT Support Personnel (i) for Software Development and

(ii) Hardware Support for Indian Maritime University Headquarters at

Chennai as well as its Chennai Campus. The present requirement is for the

deployment of following On-site IT Support personnel:

Page 4: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

a. Software Development Support Services – 2 Nos.

b. Server and Network Management Services – 1 No.

3. Detailed job responsibilities are as follows:

Software Development Support Services: The University is in need of a

‘Senior Software Developer’ and a ‘Software Developer’ for providing

support to various sections of the University for the development of

Information Systems. The Software Developers will also be responsible for

redesigning and enhancing the contents of University website and for

maintaining the existing contents. They are expected to design and

generate various reports using the data ported from existing application

systems.

Server and Network Management Services: The University has a

Computer Centre with eight Blade Servers and associated peripheral

equipment. Many of the existing application systems are hosted on these

Servers. One System Administrator is required for maintaining the

Servers and Systems Software and for ensuring upkeep of the systems with

regular back up and related system management activities. The System

Administrator will also be responsible for proper working of the Local Area

Network and assisting users in their system usage related issues. The

System Administrator will have to interact with AMC Support Service

agencies for ensuring proper working of all the systems.

4. Qualification and Work Experience of On-site IT Support Personnel:

On-site IT Support Personnel deployed by the Service Provider should have

the following qualifications and experience:

a. Senior Software Developer (1 No.)

i. BE or B.Tech in Computer Science / MCA / M.Sc (Computer

Science) with minimum of 5 years’ experience in software

Page 5: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

development in the following areas:

a. Experience in development and maintenance of application

systems using RDBMS

b. Experience in use of Reporting Tools based on SQL

c. Experience in development of web based applications using

Java / .Net / PHP.

d. Experience in development and maintenance of websites

ii. Exposure to University / College Management Systems is

desirable

b. Software Developer (1 No.)

i. BE or B.Tech in Computer Science/ MCA / M.Sc (Computer

Science) with minimum of 3 years’ experience in software

development in the following areas:

a. Experience in development and maintenance of application

systems using RDBMS

b. Experience in development of web based applications using

Java / .Net / PHP.

c. System Administrator (1 No.)

i. BE or B.Tech in Computer Science/ MCA / M.Sc (Computer

Science) or Electronics and Communications Engineering with

minimum of 3 years’ experience in the following areas:

a. Experience in Linux / Windows Server Management

b. Experience in Network Management

5. Contract Duration:

Initially, the contract for deployment of On-site IT Support Personnel will

be for TWO (2) years, which can be extended for further period of 4 years

(2 years at a time) on the same terms and conditions subject to

satisfactory performance at IMU’s discretion.

Page 6: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

6. Eligibility/Qualifying Criteria

a. The Bidder should be a private/public limited company or a

partnership firm. Individuals are not eligible to participate.

[Mode of Proof: Copy of Registration/Incorporation Certificate

showing that the Bidder is a private/ public limited companies/

partnership firms]

b. The bidder must be in the business of providing On-site IT Support

Services and Software Development for at least 5 years.

[Mode of Proof: Certificate of Incorporation, Certificate of Commercial

Taxes registration/ Income Tax registration/any other document (e.g.

copies of purchase orders) showing that the Bidder had been in the

business during last 5 years. It shall be IMU’s prerogative to decide

whether the document produced is a valid evidence or not and to call

for additional proof if required].

c. The bidder should have an office at Chennai with at least 20 ‘IT

Support personnel’ on their payrolls at Chennai. ‘IT Support personnel’

shall mean a person possessing any of the education qualifications

listed in Section 4 above.

[Mode of Proof: Copy of address proof such as Rent Agreement,

Local Body Tax receipts, Electricity bill showing that the bidder has

an office in Chennai and Salary Slip, Statutory Payments such as

PF, TDS Return, Income Tax Certificate etc showing that the bidder

has an employee strength of at least 20 persons. The Bidder should

also provide notorised certificate as per the Annexure –I giving the

details of number of IT Support Personnel on the rolls of the bidder

at the time of submission of bid]

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d. The bidder must be currently providing On-site IT Support Services to

at least five (5) Organisations such as Central/State Universities,

Autonomous Educational Institutes, Port Trusts, Public Sector

Undertakings, Central/State Government Departments/Agencies

organizations, Public Limited Companies or Scheduled Banks.

[Mode of Proof: Copy of Agreement/Work Order/Project completion

certificate/any other relevant document. It shall be IMU’s prerogative

to decide whether the document produced is a valid evidence or not

and to call for additional proof if required.]

e. The Bidder should have an average annual turnover of at least Rs.3

Crore during the following 5 years – 2010-11, 2011-12, 2012-13,

2013-14 and 2014-15. The turnover indicated has to be for providing

On-site IT Support Services and Software Development.

[Mode of Proof: Copy of Profit & Loss Account of the bidder for each

of the 5 years authenticated by a Chartered Accountant (or) Copy

of Income Tax return for each of the 5 years authenticated by a

Chartered Accountant or a Certificate authenticated by the

Chartered Accountant stating that the Bidder have an average

annual turnover of Rs.3 Crore during the following 5 years – 2010-

11, 2011-12, 2012-13, 2013-14 and 2014-15].

f. Whether the bidder has been debarred or black listed by any

government department/agency in the past 3 (three) years on account

of fraudulent or corrupt practices or inefficient/ineffective performance?

[The bidder should give an undertaking for this]

Page 8: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

7. Submission of Bids

a. The Bidders shall submit their bids in two parts:

i. Technical Bid, and

ii. Price Bid.

b. The Technical and Price Bids should be kept separately in sealed

envelopes and both these envelopes should be kept in one sealed

envelope super-scribing “Tender for Providing On-site IT Support

Personnel at Indian Maritime University, Chennai”. If any Bidder

encloses the Price Bid within the Technical Bid, the same shall be

rejected summarily.

c. The Bid Document can be downloaded from IMU web site

http://www.imu.edu.in for free.

d. The Bid Document must be addressed to:

The Registrar, Indian Maritime University, East Coast Road, Uthandi,

Chennai – 600119.

e. They must be sent only by Registered / Speed Post or through Special

Messenger under proper acknowledgement, so as to reach by 3:00 pm

on Monday, 22nd August 2016. Late tenders shall not be accepted.

f. The Bid shall remain valid for a period of 90 days from the date of

opening of the Price Bid.

g. All the pages of the Bid Document shall be continuously numbered and

submitted as a package along with a Covering Letter in the prescribed

proforma (Schedule I) letter on the Bidder’s letter head.

h. The Technical Bid should contain all the relevant information and

Page 9: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

desired enclosures in the prescribed format [Schedule II] along with an

Earnest Money Deposit (EMD) of Rs.50,000 in the form of Demand

Draft drawn in favour of Indian Maritime University and payable at

Chennai. The tenders without EMD shall be summarily rejected. The

EMD will be forfeited if the bidder unilaterally withdraws the offer, or

unilaterally amends, impairs or rescinds the offer within the period of

its validity. The EMD of the unsuccessful bidders will be refunded after

award of the contract.

i. The Price Bid shall be in the format prescribed in Schedule III. The

price quoted shall be as a % (percentage) of total monthly Lump sum

amount payable to Senior Software Developer, Software Developer and

System Administrator. In case of a discrepancy between the price in

figures and words, the price in words will be considered correct.

j. Bidders should avoid alterations / corrections in the price submitted by

them. However, if alterations / corrections in price is inescapable, each

alteration / correction should be indicated both in figures and words,

and duly attested under the full signature of the Authorized Signatory

of the Bidder.

k. Information, references and certificates from the respective clients

certifying technical, delivery and execution capability of the Bidder

should be signed and affixed with seal and the contact numbers of all

such clients should be mentioned. IMU, Chennai may also

independently seek information regarding the performance from the

clients.

l. If the Bidder deliberately gives incorrect or misleading information in

his tender or wrongfully creates circumstances for the acceptance of

the tender, then IMU reserves the right to reject such a tender at any

stage and also blacklist / debar the Bidder from future tenders for a

Page 10: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

period of not less than 3 years.

m. Bidders are not allowed to submit multiple bids.

n. Bidders are not allowed to sub-contract any part or whole of this

contract.

o. Bids / offers received through e-mail or without sealed cover will be

rejected.

p. IMU reserves the right to accept any bid under this tender in full or in

part, or to reject any bid or all bids without assigning any reason

whatsoever.

8. Pre-bid meeting: Interested Bidders may attend pre-bid meeting

scheduled to be held at 11 AM on Friday 12th August 2016 at Registrar’s

Chambers, IMU Chennai.

9. Tender Evaluation:

a. Technical Bid Evaluation

i. The Technical Bid will be first opened on 3:30 pm on Monday 22nd

August 2016 in the presence of the bidders (if any) and

evaluated as per the evaluation criteria.

ii. Criteria for evaluation of technical bids have been specified in

Schedule II of this document.

b. Price Bid Evaluation

i. The Price bids of only the technically qualified bidders will be

opened at 3:00 pm on Friday 26th August 2016 in the presence of

the Technically Qualified bidders.

Page 11: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

ii. The bidder with lowest financial quote (L1) will be the successful

bidder.

iii. If a bidder quotes ‘NIL’ charges/consideration, the bid shall be

treated as unresponsive and will not be considered.

10. Security Deposit

a. Within 5 days of the successful Bidder's receipt of notification of award,

the Bidder shall furnish a Security Deposit of Rs.1,50,000 in the form

of a A/C Payee Demand Draft to IMU. The EMD already paid can be

adjusted against the Security Deposit.

b. The Security Deposit will be discharged by the IMU and returned to the

Service Provider not later than 90 days following the date of

completion of the Service Provider’s performance obligations.

c. The proceeds of the Security Deposit shall be payable to the IMU as

compensation for any loss(es) resulting from the failure of the Service

Provider to meet out its obligations under the Contract. This shall be in

addition to any other action/penalty taken by IMU for

delays/default/failure on the part of the Service Provider.

11. Selection of On-site IT Support Personnel

a. The Service Provider will be required to send to IMU 3 times the

number of eligible candidates required for each of the three positions

cited in Section 4 above along with their detailed profile within 7 days

from the date of award of contract. IMU reserves the right to subject

the candidates to such written tests and interviews as considered

necessary to select a suitable candidate for each position.

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b. If all the candidates sent by the Service Provider for a given position

are found to be unsatisfactory, then IMU reserves the right to ask the

Service Provider to send a fresh panel of candidates for that position

within 7 days who shall again be subjected to IMU’s written tests and

interviews.

c. If all the candidates sent by the Service Provider for a given position

are found to be unsatisfactory a second time, then IMU reserves the

right to cancel the award of contract and call for a fresh tender.

d. The Service Provider shall issue letter authorizing the selected

candidate to work in IMU.

e. The selected candidates should report to IMU for duty within 7 days

from the intimation of their selection.

f. Once the IT Support Personnel have been selected and deputed to IMU,

the Service Provider shall ensure that these personnel are not

changed/transferred during the period of the contract except with the

prior written concurrence of the Registrar, IMU.

g. In the event of non-performance or unauthorized absence or

indiscipline on the part of the deployed IT Support Personnel, IMU

reserves the right to direct the Service Provider to withdraw such

personnel and propose a fresh panel of 3 candidates within 3 days from

the date of intimation of the same. Such selected candidates should

report to IMU within 7 days from the intimation of their selection.

h. In the event of unauthorized absence of the deployed IT Support

Personnel beyond 3 days, IMU reserves the right to direct the Service

Provider to propose a fresh panel of 3 candidates within 3 days from

the date of intimation of the same. Such selected candidates should

report to IMU within 7 days from the intimation of their selection.

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i. The number of personnel indicated in Section 4 may be increased or

decreased after the award of contract depending upon on the actual

workload. The additional personnel deployed shall be paid the monthly

lump sum remuneration as stated in Section 12 of the bid document.

12. Payment Terms

a. No advance will be paid to the Service Provider.

b. The monthly payments to the Service Provider shall consist of:

i. Lump sum amount payable to the deployed On-site IT Support

Personnel as below, and

Post Nos. Lump sum monthly Remuneration

Senior Software Developer 1 Rs.50,000/-

Software Developer 1 Rs.35,000/-

System Administrator 1 Rs.35,000/-

ii. Monthly Administrative Charges for the deployment of On-site IT

Support Personnel at IMU as per Price Bid (Schedule III)

c. The monthly Lump sum amount shall include Group Insurance, ESI, PF

and all other statutory payments.

d. The lump sum monthly Remuneration will be increased by 5%

every year subject to the extension of the contract for future period at

the same terms and conditions and subject to satisfactory

performance.

e. The remuneration due shall be calculated from the date(s) the selected

candidates are actually placed in IMU by the Service Provider. The

Page 14: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

monthly payments shall be on pro-rata basis after making necessary

deductions for the non-permissible absence of the deployed IT Support

Personnel.

f. The service provider shall pay lump sum monthly remuneration to all

IT Support Personnel deployed by them on or before 5th of every

month and thereafter shall submit the bill for reimbursement from IMU.

IMU will not make any direct payment to the deployed IT Personnel

provided by the Service Provider.

g. The Service Provider shall submit the proof of remittance of the

prescribed lump sum monthly Remuneration to the On-site IT Support

Personnel deployed, which includes Group Insurance, ESI, PF and other

statutory payments. If the Service Provider fails to submit the proof of

remittance along with the bills, IMU shall withhold the payments until

the Service Provider submits the required documents.

h. The payments to the Service Provider will be made on monthly basis.

IMU will ordinarily make the payment of the bill within 10 working days

of receipt of the complete invoice.

i. Payments to the Service Provider would be strictly on certification by

the office with whom he is attached that his services were satisfactory

and attendance as per the requirements of the subject Tender.

j. In the event of delays on the part of the Service Provider to make the

monthly lumpsum payment to the deployed IT Support Personnel

within 5th of every month, IMU shall be entitled to deduct a sum of

Rs.500/- per person for each day of delay.

k. In the event of delays on the part of the Service Provider in deploying

‘On-site IT Support Personnel’ or in providing a replacement beyond

the time limits prescribed in Section 11 above, IMU shall levy a penalty

at the rate of Rs. 1000 per person per day

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l. On expiry of the agreement, the agency should withdraw all its

employees and clear their accounts by paying all their dues.

13. General terms and conditions:

a. The contract or any part, share or interest in it shall not be transferred

directly or indirectly to any persons whomsoever without the written

consent of the Registrar.

b. In the event of the breach of any of the provision of the contract by the

Service Provider, the IMU shall have the right to terminate the contract

summarily.

c. In the event of the IMU terminating the contract for breach by the

Service Provider of any of the provisions thereof, the Service Provider

shall be liable for any loss suffered by the IMU upto the time of the

termination of the contract and for any further loss the IMU may suffer

during the remainder of the period originally covered by the contract.

d. The IMU shall not be liable for any damages or compensation payable

at law in respect or in consequence of any accident or injury to any of

the deployed IT Support Personnel. The Service Provider shall

indemnify and keep indemnified the IMU against all such damages and

compensation and against all claims, demands, proceedings, costs,

charges and expenses whatsoever in respect thereof or in relation

thereto.

e. The character and antecedents of each IT Support Personnel will be got

verified by the Service Provider before their deployment after

investigation by the local police, collecting proofs of identity like driving

license, bank account details, previous work experience, proof of

residence and recent photograph and a certification to this effect

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submitted to this Department. The service provider will also ensure

that the personnel deployed are medically fit and will keep in record a

certificate of their medical fitness. The Service Provider shall withdraw

such employees who are not found suitable by the office for any

reasons immediately on receipt of such a request.

f. The Service provider has to provide the Photo Identity Cards to each of

the IT Support personnel deployed by them. These cards are to be

constantly displayed & their loss reported immediately.

g. The deployed IT Support Personnel shall work directly under the

Registrar. They shall ordinarily work 6 days a week (Monday to

Saturday) from 9.00 A.M. to 6.00 P.M. However, depending upon the

urgency/requirement of work, the personnel may be required to work

beyond the time limits specified or on holidays. No overtime allowance

shall be paid for working extra hours or on holidays. They shall be

required to mark their attendance through Bio-metric attendance

system in IMU. In case of late attendance for more than half an hour,

½ day’s remuneration will be deducted from the individual’s account.

h. The IT Support Personnel deployed by the Service provider is eligible

for one (1) day casual leave for completion of every month’s period of

deployment in IMU. However, the leave cannot be claimed as a matter

of right. The personnel deployed by the service provider before

proceeding on leave, should seek permission in writing from the

Registrar.

i. The deduction of monthly lump sum remuneration due to late

attendance or unauthorized absence or leave taken beyond his

eligibility or for other reasons, shall be calculated as follows: [No. of

days of absence/No. of days in that month x Monthly lump sum

remuneration payable to IT Personnel]

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j. The personnel deployed under the Contract should be good in public

relations and while handling the assigned work, their actions shall

promote goodwill and ensure discipline, integrity and enhance the

image of IMU. The service provider shall be responsible for any act of

indiscipline on the part of persons deployed by him.

k. IMU shall not be liable for any loss, damage, theft, burglary or robbery

of any personal belongings, equipment or vehicles of the personnel of

the service providers. The Service Provider shall indemnify any loss/

damage occurring to the IMU properties caused by the Service Provider

or deployed IT Personnel.

l. The Service Provider’s personnel shall not divulge or disclose to any

person, any details of office, operational process, technical know-how,

security arrangements and administrative / organizational matters as

all are of confidential/secret nature that can attract legal action.

m. The personnel deployed shall not claim any Master & Servant

relationship against IMU and shall be the employees of the Service

Provider only.

n. The Service Provider shall ensure proper conduct of the deployed

person in office premises, and enforce prohibition of consumption of

alcoholic drinks, paan, smoking, loitering without work and comply with

IMU rules and regulations.

14. Statutory Provisions

a. Recruitment and appointments of a personnel should be made only by

the Service Provider and the IMU shall not be responsible for or party

to any labour or other dispute that may arise between the Service

Provider and the contract personnel.

b. The Service Provider is the employer of the personnel under all labour

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legislation including Industrial Disputes Act, 1947 etc.

c. The Service Provider is totally responsible for making any payments as

may become applicable to the staff employed by them under the

provisions of the Employee’s compensation Act, 1923.

d. The Service Provider shall comply with all the statutory regulations that

are in force and that may become applicable in future and from time to

time all matters touching this agreement matters arising there form.

e. All statutory obligations like EPF, ESI, compensations for accidents of

any kind or any other payments totally rest with the said contract and

if Service Provider fails to recover and remit along with contributions,

IMU shall deduct the same from Service Provider’s Administrative

charges and remit the same to the prescribed authorities on Service

Provider behalf.

f. The person deployed by service provider shall not claim any benefit/

compensation/ absorption/ regularisation of services in IMU under the

provision of Industrial Disputes Act, 1947 and Contract Labour

(Regulation & Abolition) Act, 1970. Undertaking from the person to this

effect will be required to be submitted by the service provider to this

office. The persons so deployed shall be under the control and

responsibility of the Agency and IMU has no liability what so ever in

this regard.

15. Termination: In the event of unsatisfactory performance or non-

performance not attributable to IMU or to Force Majeure causes, IMU shall

have the right to withhold the corresponding payment either fully or partly

after giving a 7-day notice to the Service Provider to show cause against

the same, and to take such other legal action to make good the losses

caused by the Service Provider to IMU. IMU shall also have the right to

terminate the contract altogether (upon which the Security Deposit paid

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by the Service Provider shall stand forfeited) and to entrust the remaining

work to another Service Provider.

16. Confidentiality: The Service Provider and the deployed IT Support

Personnel shall not disclose any proprietary or confidential information or

data relating to IMU without the prior consent of the IMU. At the time of

replacement of any On-site IT Support personnel, the Service Provider

shall ensure that the concerned person hands over all the data to IMU.

17. Resolution of Disputes: Should any dispute arise between the Service

Provider and IMU which cannot be resolved amicably through mutual

negotiations, the same shall first be resolved through Arbitration, failing

which in a Court of competent jurisdiction based in Chennai irrespective of

the locus of the dispute.

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Schedule I

Covering Letter to Accompany Technical Bid

[On the Letter head of the Bidder and to be put in a separate sealed cover

along with Schedule II (Technical Bid), and DD for EMD of Rs.50,000.]

Ref: IMU’s Tender - IMU/01/IT Support Personnel/2016 dated 3rd August 2016

From

Name & Address of the Bidder

To

The Registrar,

Indian Maritime University,

East Coast Road,

Uthandi,

Chennai - 600119.

Sir,

1. We are a ------------------------------------------------------------------------

[Introduce your company and its activities with particular reference to

your experience in On-site IT Support Services and Software

Development. Also furnish particulars of your registration with various

statutory Tax authorities. Not more than 200 words].

2. We hereby submit our Bid for Providing ‘On-site IT Support Personnel’ at

Indian Maritime University, Chennai.

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3. We have enclosed a Demand Draft bearing No. ……………. dated………..

for Rs.50,000 towards Earnest Money Deposit (EMD) in the name of the

Indian Maritime University, payable at Chennai.

4. We have read and understood and hereby agree to all the terms and

conditions stipulated by the IMU in this tender and scope of the work, the

Time Line, Payment Terms, Statutory obligations etc.

5. We certify that all the particulars furnished in our Bid are true and correct

and based on documentary evidence. We agree to the decision of IMU

regarding the suitability of our solution to their requirement. We

understand that if any of the particulars are found to be false or

misleading, IMU has the right to summarily reject our bid at any stage

and that our company is liable to be blacklisted /debarred by IMU for at

least 3 years.

6. In the event of our being awarded the work, we undertake to remit the

Security Deposit and execute the Contract with IMU within 5 (Five) days

from the date of issue of the Purchase Order failing which the Purchase

Order may be canceled and the EMD forfeited.

7. Our Price Bid is inclusive of all taxes, duties and charges and the price

quoted be firm till the execution of the contract.

8. We shall work closely with IMU and keep IMU posted at every stage

regarding any changes in the deployment of On-site IT Support Personnel.

We shall render all assistance to IMU to make the projects undertaken by

IMU a success.

Yours faithfully,

Date:

Place: Signature with Seal of Authorised Signatory

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Schedule II

TECHNICAL BID

(First sheet shall be on the letter head and all pages have to be authenticated at

the bottom)

1. Whether the Bidder is a private/public limited company or partnership

firm: YES/NO.

• Mode of Proof enclosed:

• Available at which page number of Bid Document:

2. Whether the bidder is in the business of IT On-site Support Services

Software Development for at least 5 years? YES/NO

• Mode of Proof enclosed:

• Available at which page number of Bid Document:

3. Whether the bidder has an office at Chennai with at least 20 ‘IT Support

personnel’ on their payrolls at Chennai. YES/NO

Note: ‘IT Support personnel’ shall mean a person possessing any of the

education qualification listed in Section 4.

• Mode of Proof enclosed:

• Available at which page number of Bid Document:

4. Whether the bidder is currently providing Software Development / IT

Support Services to at least 5 (five) Organisations such as Central/State

Universities, Autonomous Educational Institutes, Port Trusts, Public Sector

Undertakings, Central/State Government Departments/ Agencies

Page 23: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

organizations or Public Limited Companies.

Sl.

No.

Name & brief

description of

the contract

Name, Address &

Contact No. of the

Client

Contract

Value

Contract

Period

Mode

of

Proof

Available at

which page of

the bid

document

5. Annual turnover for the last 5 years i.e. 2010-11, 2011-12, 2012-13,

2013-14 and 2014-15.

Financial Year Turnover (Rs. Crores) Available at Page number of document

2010-11 2011-12 2012-13 2013-14 2014-15 Average of 5 yrs

6. Whether the Bidder has been debarred or black listed by any government

department/agency in the past 3 (three) years on account of fraudulent or

corrupt practices or inefficient/ineffective performance? YES/NO

Declaration

I/We certify that all the particulars furnished above are true and correct and

based on documentary evidence, and that I/we understand that if any of the

above particulars is found to be false or misleading, our bid is liable to be

summarily rejected at any stage and my/our company is liable to be

blacklisted/debarred by IMU for at least 3 years.

Date: Signature with Seal of Authorised Signatory

Place:

Page 24: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

Annexure-I

PROFILE OF IT SUPPORT PERSONNEL (To be notorised)

Vendor should submit brief profile of the IT Support Personnel on the

rolls of the Company/Firm in the below mentioned format:

Sl.No. Name Educational Qualifications as listed in Section 4 of the bid document

Area of Expertise

No. of Years of Experience

We confirm that, all the details mentioned above are true and correct and

if the IMU observes any misrepresentation of facts on any matter at any

stage of evaluation, the IMU has the right to reject the proposal and

disqualify us from the process.

We hereby acknowledge and unconditionally accept that the IMU may

independently seek information regarding the IT Personnel mentioned

above for verification.

Date:

Place: Signature with Seal of Authorised Signatory

Page 25: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

[On the Letter head of the Bidder and to be put in a

separate sealed cover]

Schedule III

Price Bid

Reference: IMU’s Tender No. IMU/01/IT Support Personnel/2016

dated 3rd August 2016

From

Name & Address of the Bidder

To

The Registrar,

Indian Maritime University,

East Coast Road, Uthandi,

Chennai - 600119.

Dear Sir,

1. We hereby submit our lump sum Price Bid for Providing On-site IT

Support Personnel at Indian Maritime University, Chennai:

Description Quote in Figures Quote in Words

(percentage in figures)

(percentage in words)

Monthly Administrative Charges for

the deployment of On-site IT

Support Personnel at IMU

(to be quoted in percentage of

total monthly Lump sum payment

applicable for Senior Software

Developer, Software Developer and

System Administrator)

Page 26: INDIAN MARITIME UNIVERSITY€¦ · Information Systems. The Software Developers will also be responsible for redesigning and enhancing the contents of University website and for maintaining

2. The Price quoted should be inclusive of all taxes, duties charges etc.

3. The rates quoted shall be valid for a period of 2 (TWO) year from

the date of award and will remain same till the completion of the

Contract including the period of extension, if any.

Date: Signature with Seal of Authorised Signatory

Place: