indian overseas bank expression of interest (eoi) for … · 2020. 8. 28. · page 2 of 22 eoi ref...

of 22

Indian Overseas Bank

EXPRESSION OF INTEREST (EOI) FOR

EMPANELMENT OF FINTECH COMPANIES FOR SOFTWARE DEVELOPMENT, CUSTOMIZATION

OF EXISTING SOFTWARE APPLICATION AND / OR TECHNICAL SUPPORT FOR DESIGN,

DEVELOPMENTIMPLEMENTATION AND MAINTENANCE OF SOFTWARE APPLICATIONS

EOI REFERENCE NUMBER: EOI/ITD/001/20-21 DATED 28.08.2020

INFORMATION TECHNOLOGY DEPARTMENT,

CENTRAL OFFICE

INDIAN OVERSEAS BANK

763, ANNA SALAI, ANNEXURE BUILDING

CHENNAI 600002

of 22

EOI Ref No. EOI/ITD/001/20-21 dated 28.08.2020

EMPANELMENT OF FINTECH COMPANIES FOR DESIGN, DEVELOPMENT and

IMPLEMENTATION OF SOFTWARE APPLICATION

INTRODUCTION

INDIAN OVERSEAS BANK (hereinafter referred to as ‘the bank’) invites Expression of Interest

(EOI) for empanelment of Fintech companies primarily for system study, design,

development, testing, implementation and maintenance of applications in either CAPEX

or OPEX model as per the terms and conditions stipulated in this document.

DISCLAIMER

The information contained in this EXPRESSION OF INTEREST (“EOI”) document or

information provided subsequently to bidders or applicants whether verbally or in

documentary form by or on behalf of Indian Overseas Bank (or Bank), is provided to the

bidder(s) on the terms and conditions set out in this EOI document and all other terms

and conditions subject to which such information is provided.

This EOI document is not an agreement and is not an offer or invitation by the Bank to

any parties other than the applicants who are qualified to submit the bids (hereinafter

individually and collectively referred to as “Bidder” or “Bidders” respectively). The purpose

of this EOI is to provide the Bidders with information to assist the formulation of their

proposals.

This EOI does not claim to contain all the information each Bidder requires. Each Bidder

may conduct its own independent investigations and analysis and is free to check the

accuracy, reliability and completeness of the information in this EOI. The Bank makes no

representation or warranty and shall incur no liability under any law, statute, rules or

regulations as to the accuracy, reliability or completeness of this EOI. The information

contained in the EOI document is selective and is subject to updating, expansion, revision

and amendment. It does not purport to contain all the information that a Bidder require.

Bank in its absolute discretion, but without being under any obligation to do so, can

update, amend or supplement the information in this EOI. Such change will be published

on the Website (www.iobtenders.auctiontiger.net) and it will become part of EOI. Indian

Overseas Bank reserves the right to reject any or all the proposals received in response to

this EOI document at any stage without assigning any reason whatsoever. The decision

of the Bank shall be final, conclusive and binding on all the parties. Bank reserves the

right to cancel the entire bid at any point of time, or disqualify any particular bidder, if it

finds that fair play is not maintained by the bidder.

THIS EOI CONSIST OF THREE PARTS. PART I - DETAILS PROJECT SPECIFIC TERMS AND

CONDITIONS, PART II DETAILS GENERAL TERMS AND CONDTIONS AND PART III DETAILS

SUBMISSION OF VARIOUS DOCUMENTS AS PER FORMATS PROVIDED AS ANNEXES.

http://www.iobtenders.auctiontiger.net/

of 22




PART I - PROJECT SPECIFIC TERMS & CONDITIONS:

1.1 SCHEDULE OF BIDDING PROCESS:

S.No Description of Information /

Requirement

Information / Requirement

1 Tender Reference Number EOI/ITD/001/20-21

2 Date of Issue of EOI 28.08.2020

3 Last date for receipt of queries, if

any.

10.09.2020(Via email at [email protected]

3.a Date of Pre-Bid Meeting 14.09.2020 at 15.00 hours at Bank’s Information

Technology Department, Chennai (Maybe

conducted through e-meeting. e-meeting

details shall be shared in due course)

4 Bid Submission Mode. https://iobtenders.auctiontiger.net/EPROC/

Through e-tendering portal (Class II or Class III

Digital Certificate with both Signing &

Encryption is required for tender participation)

5 Last Date and Time for submission

of bids along with supporting

documents through the above e-

tendering portal.

25.09.2020 on or before 1700 hours. (End time

for submission will be as per e-tendering

service provider server time).

6 Last date, time and place for

submission of Original Demand

Draft for Cost of document

26.09.2020 on or before 1500 hours at the

Bank’s Information Technology Department,

Chennai. (Should be submitted to the contact

officials in person).

7 Date, time and venue for opening

the Technical bid through e-

tendering portal.

26.09.2020 on or before 1600 hours at the

Bank’s Information Technology Department,

Chennai.

8 Name of contact officials for DD

submission as stated in serial no.6 or

any clarifications

Chief Manager-ITD

Phone: 044- 28519466

Asst. Manager-IT

Phone: 044- 28519471

9 Address for Communication /

Submission of Bids

The Assistant General Manager,

Indian Overseas Bank,

Information Technology Dept.

Central Office, 763, Anna Salai,

Chennai – 600002.

10 Contact e-mail ID [email protected]

11 Support person and phone

number for e-tender service

provider for any help in accessing

the website and uploading the

tender documents.

e-Procurement Technologies Limited

Shivam Shewaramani: 079-68136824

[email protected]

Riddhi Panchal: 079-68136815

[email protected]

mailto:[email protected]

https://iobtenders.auctiontiger.net/EPROC/



of 22




1.2. COST OF BID DOCUMENT& EARNEST MONEY DEPOSITS (EMD):

Sl.No. Description Amount in Indian Rupees

1. Cost of Bid document (Refer clause 2.3 of the

EOI) Inclusive of GST

Rs. 5,000

Bidders who are registered as Micro & Small Enterprises with National Small Industries

Corporation (NSIC)/ Udyog Aadhaar Memorandum under MSME Act are exempted for

the submission of Cost of Bid document. Documentary Proof of Registration Certificate to

be submitted along with the technical bid.

1.3 BRIEF REQUIREMENT:

This EOI is issued for the purpose of gathering information and short-listing companies

(partnerships, startups, fintech entities) for empanelment which should be capable

of developing and implementing small and medium value software and services in

capex or opex model. This empanelment shall be divided into following 3 categories:

Bank’s specific technologies and products.

General IT Development & Services

Niche Products and Services

The Scope of Empanelment is detailed elsewhere in this document.

1.4 EMPANELMENT CRITERIA:

All bidders applying for the empanelment must qualify the following general criteria as well as

category specific criteria to be considered for empanelment under that category.

1.4.1. GENERAL CRITERIA

i. The bidder must be a registered company/partnership/proprietary firm and

should have been in operation for a period of at least 1 year and providing

similar services as on date of EOI. The following documents need to be

submitted along with technical bid:

Company: Certificate of Incorporation

Partnership Firm: Partnership Deed along with Tax Returns

Proprietary Firm: GST Certificate along with PAN Card Copy

ii. Bidder’s turnover for the Last Financial Year (19-20) must not exceed Rs. 50

Crore during the last Financial Year (2019-20). Documentary proof to be

submitted.

iii. The bidder should submit a letter of undertaking stating to agree to abide by

all the terms and conditions stipulated by the Bank in the EOI including all

Annexes, Addendum and Corrigendum based on the requirements,

of 22




specifications, terms and conditions laid down in this Request for Proposal

(EOI). Bidder to submit the letter as per format provided in Annexure II of the

EOI along with the technical bid. (Documentary proof should be attached).

iv. The bidder should not have been blacklisted in any Central Government / PSU

/ Banking / Insurance Institution in India as on date of the EOI in a related field.

Bidder to submit the Self Declaration certificate as per format provided in

Annexure III of the EOI along with the technical bid. (Documentary proof

should be attached).

1.4.2. CATEGORY SPECIFIC CRITERIA

i. Bank Specific & General IT Development: The participating bidders must

qualify the following eligibility conditions to be considered for empanelment

for these categories:

a. The bidder should have its development centre in India with a minimum

of 5 software professionals on their payroll. Bidder to submit the details

as requested in Annexure IV to this document.

b. The bidder should have developed and deployed a minimum of 1

project (Development/Customisation/Migration/Testing) in any

Government/PSU/PSB/ Insurance Companies which should be live as

on the date of this EOI. Bidder to provide documentary proof for the

same.

c. Bidder shall identify the technologies for which they have capability

(Software Professionals as per (a)) and experience (Project

implementation as per (b)). Bidder shall submit the details in Annexure

IV.

ii. Niche Products & Services: The participating bidders must qualify the following

eligibility conditions to be considered for empanelment for this category:

a. Bidder shall identify the Technology/ Product/Services as per Annexure

IV for which they are eligible for empanelment.

b. Bidder must have deployed the said Technology/ Product/Services in

any company in BFSI Sector/ Corporates within the last 3 years as on the

date of the EOI.

OR

If there has been no implementation of the said Technology/

Product/Services, Bank may conduct a Proof of Concept for the same

before confirmation of the empanelment. All costs related to conduct

of POC shall be to the account of the bidder.

of 22




1.4.3 OTHER CONDITIONS:

i. Bidders can apply for empanelment under all the three categories as per

Annexure IV.

ii. Successful Empanelment does not construe commitment from the Bank to

provide opportunities to the empanelled vendors.

1.5 EMPANELMENT PERIOD:

The empanelment will be valid for a period of 2 years from the date of acceptance of

empanelment order with an option of renewal for further one year at Bank’s discretion.

Irrespective of the initial / extended period, the empanelment will deem to be operative

until close of assigned projects, and hence agencies deploying resources should ensure

the resources availability until completion of the work in hand or till the extended period

as per the project terms and conditions.

The review of Panel may be conducted at an interval decided by the Bank, and The

Bank may revisit any of the condition of this empanelment during review. The Review

process may be limited to the existing panel of Vendors and/or if considered necessary,

Bank may adopt open EOI/Tender process to empanel New Vendor(s). The Bank at its

discretion can remove any of the Vendors from Its panel based on the review and user

feedback. Bank shall also have the right to cancel this panel of vendors at any time

during the period without incurring any liabilities to the vendors.

1.6 OTHER EMPANELMENT CONDITIONS:

1. All empanelled vendors shall be required to execute a Non-Disclosure Agreement.

The document shall be shared with the successful bidders.

2. This EOI shall not define project specific terms and guidelines. They shall be

specified in the Limited Tender Enquiry documents issued for the specific

requirement. Some of these conditions are listed below:

Project Specific eligibility criteria

Deployment/Development/Implementation Schedules

Warranty and AMC/ATS Terms

Penalty & Liquidated Damages

Performance Bank Guarantee terms

Service Level Terms and Conditions

Scope of the Project

Specific legal terms

3. The terms of the EOIs shall be read in consonance with the terms stated in this

document. In the event of a contradiction, the terms stated in the EOIs shall hold

precedence.

of 22




4. No Commercial quotes are to be submitted for this EOI. Commercial quotes shall

be procured during the EOI stages based on specific projects.

1.7 EVALUATON OF BIDS AND EMPANELMENT:

The Bank's evaluation of the bids will take into account the following factors:

1. Compliance to the eligibility criteria stipulated in clause 1.4.

2. Submission of duly signed Annexure – I , II, III, IV, V, VI, XI, XII and XIII of the EOI.

3. Review of written reply, if any, submitted in response to the clarification sought by

the Bank, if any.

Shortlisted bidders as per the criteria above shall be empaneled for a period of 2 years

as per the terms and guidelines stipulated in clause 1.5.

.

of 22




PART II - GENERAL TERMS & CONDITIONS:

2. GENERAL TERMS & CONDITIONS:

2.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL:

Bidders may submit their bid through Bank’s e-tendering service provider website

iobtenders.auctiontiger.net on or before the time line stipulated vide clause 1.1 of the

EOI.

Any bid received by the Bank after the deadline for submission of bids will be rejected.

In the event of the specified date and time for the submission of bids, being declared a

holiday for the Bank, the bids will be received up to the appointed time on the next

working day. Extension /Advancement of submission date and time will be at the sole

discretion of the Bank.

2.2 SUBMISSION OF DOCUMENTS:

In addition to uploading the documents in the e-tendering portal, Bidder should also

submit the following in a sealed cover to the address notified in the clause 1.1 of the EOI

on or before schedule mentioned in clause 1.1 of the EOI.

1) Bank Draft for Rs. 5,000/- (Rupees Five Thousand Only – non-refundable) towards

cost of documents. Alternatively, Bidders may also submit the cost of bid

document through NEFT to the following account details:

A/C No.: 90360113301010

IFSC: IOBA0009072

A/C Name: Indian Overseas Bank SCRS

Transaction receipt shall be uploaded along with the Technical bid and hard copy

to be submitted as per the timelines mentioned in the RFP.

In case the above documents are not submitted on or before the schedule mentioned

in clause 1.1 of the EOI, the bid will be rejected even if the same is uploaded in the Bank’s

e-tendering service provider website.

The above documents in a sealed cover should be put in the tender box kept in the

Infrastructure Division of Information Technology Department of the Bank’s Central Office,

Chennai on or before the date and time mentioned in the Schedule for bidding process

given in clause 1.1of this EOI or they may be handed over to any one of the officers of

the Bank’s Information Technology Department, Central Office, Chennai mentioned in

clause 1.1 of the EOI.

http://www.tenderwizard.com/IOB

of 22




Bids received in any other mode other than the mode stipulated above, will not be

accepted.

2.3 BID OPENING PROCESS:

The Bank will follow a single bid opening process through e-tendering system.

1. Technical Bid Opening and Evaluation.

The technical bids submitted in Bank’s e-tendering website shall be opened in the

presence of available authorised representatives of the bidders who chose to remain at

the time, date and venue mentioned in clause 1.1 of this EOI. The evaluation and

awarding of contract criteria shall be based on the criteria set out in clause 1.7

2.4. BIDDER’S INQUIRIES ON EOI & BANK’S RESPONSE:

All enquiries from the bidders, related to this EOI must be directed in writing and sent to

the address and date stipulated in clause 1.1 of the EOI. Any clarifications / query

received thereafter shall not be considered and will be ignored. The preferred mode of

delivering written questions, to the aforementioned contact person would be through the

email followed by letter in writing. In no event, Bank will be responsible in ensuring receipt

of inquiries. The Bidders shall submit the queries only in the format given below: -

Sl.No Page No. Clause No. Description Clarification Banks

Response

Bank makes no commitment on its part to accept all the queries / suggestions / requests

submitted by the bidders. Bank on reviewing the inquiries received from the bidders,

wherever needed, will carry out necessary amendment to its EOI clauses, if any, and the

same will be posted in the Bank’s website and no separate communication will be sent

to individual bidders. However, Bank makes no representation or warranty as to the

completeness or accuracy of any response made to the queries in good faith.

2.5. LIABILITIES OF THE BANK:

This EOI is not an offer of the Bank, but an invitation for Bidder’s responses. No contractual

obligations on behalf of the Bank, whatsoever, shall arise from the tender process unless

and until a formal contract is signed and executed by duly authorized officers of the Bank

and the Bidder. However, until a formal contract is prepared and executed, this offer

of 22




together, notification of award of contract and Bidder’s written acceptance thereof shall

constitute a binding contract with the vendor.

2.6. OWNERSHIP:

The EOI and all supporting documentation / templates are the sole property of the Bank

and violation of this will be breach of trust and the Bank would be free to initiate any

action deemed appropriate. The proposal and all supporting documentation submitted

by the bidders shall become property of the Bank.

2.7. FURNISHING OF INFORMATION

The Bidder is expected to examine all instructions, forms, terms and specifications in these

documents. Failure to furnish all information required by the documents or to submit a

bid not substantially responsive to the documents in every respect will be at the Bidder's

risk and may result in the rejection of its bid.

2.8. FORMAT AND SIGNING OF BIDS

The original Technical and Commercial bids shall be typed and shall be signed by the

Bidder or a person or persons duly authorized to bind the Bidder to the contract. The

person or persons signing the bid shall initial all pages of the offer.

2.9. AUTHENTICATION OF ERASURES / OVERWRITING ETC.

Any inter-lineation, erasures, or overwriting shall be valid only if the person or persons

signing the bid initial them.

2.10. AMENDMENTS TO EOI TERMS AND CONDITIONS:

Banks reserves its right to issue any amendments to the terms and conditions, technical

specification of the EOI at any time prior to the deadline for opening of the technical

bids. Such amendments to EOI shall be webcasted through Bank’s official website.

2.11. CONFIDENTIALITY:

Successful bidder and its employees will strictly under not to communicate or allow to be

communicated to any person or divulge in any way, any information relating to the ideas,

the concepts, know-how, techniques, data, facts, figures and information whatsoever

concerning or relating to the Bank and its affairs to which the said employees have

access in the course of the performance of the contract.

of 22




2.12 CLARIFICATION

During evaluation of the bids, the Bank may, at its discretion, ask the Bidder for any

clarification on its bid. The request for clarification and the response shall be in writing /

email, and no change in the prices shall be sought, offered, or permitted after submission

of the bid.

2.13 ERRORS AND THEIR RECTIFICATION

Arithmetical errors will be rectified on the following basis:

If there is a discrepancy between the unit price and the total price that is obtained by

multiplying the unit price and quantity, the unit price shall prevail, and the total price shall

be corrected based on the corrected figure and the corrected figure will be reckoned

for determination of L1 bidder. If the bidder does not accept the correction of the errors,

its bid will be rejected.

2.14. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS.

Notwithstanding anything contained in any of the clauses, Bank hereby reserves its right

to accept or reject any or all the bids and to annul the bidding process at any time prior

to contract award, without thereby incurring any liability to the affected Bidder or bidders

or any obligation to inform the affected Bidder or bidders of the grounds for the Bank's

action.

2.15. CONTACTING THE BANK

Any effort by a Bidder to influence the Bank in its decisions on bid evaluation, bid

comparison or contract award will result in the rejection of the Bidder's bid.

2.16. ACCEPTANCE OF CONTRACT

Within 3 days of receipt of the Empanelment Order, the successful Bidder/s shall sign, affix

official stamp and date the duplicate copy / photo copy of the Empanelment Order and

EOI document along with its amendments and return it to the Bank as a token of having

accepted the terms and conditions of the Contract.

2.17. FORMATION OF CONTRACT & EXECUTION OF SLA.

Acceptance of the Empanelment Order as defined in clause 2.16 of this EOI constitute a

valid contract.

2.18. ASSIGNMENT

The Successful Bidder/s shall not assign or subcontract, in whole or in part, its obligations

to perform under this Contract, except with the Bank's prior written consent. It the

of 22




responsibility of the Bidder to execute the contract solely. No grandfathering

arrangements accepted.

2.19. USE OF CONTRACT DOCUMENTS AND INFORMATION

The Successful Bidder shall not, without the Bank's prior written consent, disclose any

specification, plan, drawing, pattern, sample, or information furnished by or on behalf of

the Bank in connection therewith, to any person other than a person employed by the

Supplier in the performance of the Contract. Disclosure to any such employed person

shall be made in confidence and shall extend only so far, as may be necessary for

purposes of such performance.

2.20. E-TENDERING:

1. Bank has decided to determine successful bidders through bids submitted in the

bank’s E-Tendering website https://iobtenders.auctiontiger.net. Rules for web

portal access are as follows:

2. Bidder should be in possession of CLASS II or CLASS III-Digital Certificate in the name

of company/bidder with capability of signing and encryption for participating in

the e-tender. Bidders are advised to verify their digital certificates with the service

provider at least two days before due date of submission and confirm back to

bank.

3. Bidders at their own responsibility are advised to conduct a mock drill by

coordinating with the e-tender service provider before the submission of the

technical bids.

4. E-Tendering will be conducted on a specific web portal as detailed in 1.1

(schedule of bidding process) of this EOI meant for this purpose with the help of

the Service Provider identified by the Bank as detailed in 1.1 (schedule of bidding

process) of this EOI.

5. Bidders will be participating in E-Tendering event from their own office / place of

their choice. Internet connectivity /browser settings and other paraphernalia

requirements shall have to be ensured by Bidder themselves.

6. In the event of failure of their internet connectivity (due to any reason whatsoever

it may be) the service provider or bank is not responsible.

7. In order to ward-off such contingent situation, Bidders are advised to make all the

necessary arrangements / alternatives such as back –up power supply,

connectivity whatever required so that they are able to circumvent such situation

and still be able to participate in the E-Tendering Auction successfully.

of 22




8. However, the vendors are requested to not to wait till the last moment to quote

their bids to avoid any such complex situations.

9. Failure of power at the premises of bidders during the E-Tendering cannot be the

cause for not participating in the E-Tendering.

10. On account of this the time for the E-Tendering cannot be extended and BANK is

not responsible for such eventualities.

11. Bank and / or Service Provider will not have any liability to Bidders for any

interruption or delay in access to site of E-Tendering irrespective of the cause.

12. Bank’s e-tendering website will not allow any bids to be submitted after the

deadline for submission of bids. In the event of the specified date and time for the

submission of bids, being declared a holiday for the Bank, e-tendering website will

receive the bids up to the appointed time on the next working day. Extension /

advancement of submission date and time will be at the sole discretion of the

Bank.

13. During the submission of bid, if any bidder faces technical issues and was unable

to submit the bid, in such case the Bank reserves its right to grant extension for bid

submission by verifying the merits of the case and after checking necessary details

from Service provider.

14. Utmost care has been taken to reduce discrepancy between the information

contained in e-tendering portal and this tender document. However, in event of

any such discrepancy, the terms and conditions contained in this tender

document shall take precedence.

2.21. RESOLUTION OF DISPUTES

In case of any disagreement or dispute between the Bank and the successful bidder, the

dispute will be resolved in a manner as outlined hereunder.

The Bank and the successful bidder shall make every effort to resolve amicably by direct

informal negotiations any disagreement or dispute between them on any matter

connected with the contract or in regard to the interpretation of the context thereof. If,

after thirty (30) days from the commencement of informal negotiations, the Bank and the

successful Bidder have not been able to resolve amicably a contract dispute, such

differences and disputes shall be referred, at the option of either party, to the arbitration

of one single arbitrator to be mutually agreed upon and in the event of no consensus,

the arbitration shall be done by three arbitrators, one to be nominated by the Bank, one

to be nominated by the successful bidder and the third arbitrator shall be nominated by

the two arbitrators nominated as above. Such submission to arbitration will be in

of 22




accordance with the Arbitration and Conciliation Act 1996. Upon every or any such

reference the cost of and incidental to the references and award shall be at the

discretion of the arbitrator or arbitrators or Umpire appointed for the purpose, who may

determine the amount thereof and shall direct by whom and to whom and in what

manner the same shall be borne and paid.

Any dispute or difference whatsoever arising between the parties and of or relating to

construction, operation or effect of this contract or the validity or the breach thereof, shall

be settled by Arbitration in accordance with the Rules of Arbitration of the “SCOPE” and

the award made in pursuance thereof shall be final and binding on the parties. Courts of

Chennai city shall alone have jurisdiction to the exclusion of all other courts, in respect of

all differences and disputes envisaged above.

2.22 CORRUPT AND FRAUDULENT PRACTICES:

a) As per Central Vigilance Commission (CVC) directives, it is required that

Bidders/Suppliers/Contractors observe the highest standard of ethics during the

procurement and execution of such contracts in pursuance of this policy:

b) “Corrupt Practice” means the offering, giving, receiving or soliciting of anything

of values to influence the action of an official in the procurement process or in

contract execution

AND

c) “Fraudulent Practice” means a misrepresentation of facts in order to influence a

procurement process or the execution of contract to the detriment of the Bank

and includes collusive practice among Bidders (prior to or after bid submission)

designed to establish bid prices at artificial non-competitive levels and to deprive

the Bank of the benefits of free and open competition.

d) The Bank reserves the right to reject a proposal for award if it determines that the

Bidder recommended for award has engaged in corrupt or fraudulent practices

in competing for the contract in question.

Bank reserves the right to declare a firm ineligible, either indefinitely or for a stated period

of time, to be awarded a contract if at any time it determines that the firm has engaged

in corrupt or fraudulent practices in competing for or in executing the contract.

of 22




ANNEXURE I

SCOPE OF EMPANELMENT

I. Through this Expression of Interest (EOI), Bank envisages to empanel companies

(partnerships, start-ups, fintech entities) for various requirements of the Bank. This

empanelment shall be based on the requirements of the Bank and availability of such

experience and expertise with the companies.

II. Bank’s requirement from the empanelled companies shall be divided into 3 major

categories of technologies:

Bank’s specific technologies and packages.

General IT Development & Services

Niche Products and Services

The details regarding the same are given below:

1. Bank’s specific technologies:

Indian Overseas Bank has deployed multitude of technologies, customised to

its own requirements both through in- house development and through

outsourcing. Some of the examples of these are listed below:

Finacle Core Banking Solution

CHRIS – HR Module

ATM Solution

Internet Banking

Mobile Banking

Unified Payment Interface

Payment Gateway

MIS

Bank may require customisation, migration, or overhaul of these applications

for which purpose empanelled companies might be identified as per the

requirement of the Bank. The deliverables for the above applications may

through any of the following technologies:

Programming Languages: Java, JavaScript, C, C++, C#, Python, PHP,

SQL etc.

Databases: Oracle, MySQL, Microsoft SQL Server, PostgreSQL, DB2, SAP

HANA etc.

Frameworks: AngularJS, ASP.Net, Spring, Cocoa, Android Application

Framework, Struts,

2. General IT Development & Services:

Bank also requires development and other IT Services from time to time based

on its requirements. An indicative list of the requirements is detailed below:

Web Application Development

of 22




Mobile Application Development

SDLC/RAD based Software Development

UI Customization /Migration Services

Framework Migration Services

SharePoint Development Services

Microsoft Suite of Products /Services

Middleware/API Customisation Services

Application Testing & Analysis Services- Code Review, VAPT, Unit Testing,

Performance Review etc.

OS/DB/Middleware management/development services

IT Consulting Services including IT security.

3. Niche Products & Services

IOB also encourages start-up/fintech companies and their products as

envisaged in the Start-up India Scheme of Government of India. Many new

technologies have been leveraged to implement multitude of applications for

the BFSI Industry. Some of these technologies are indicated below:

Artificial Intelligence – Chatbots, Marketing, NPA, Fraud Detection etc.

Blockchain – Fraud Detection, Know Your Customer (KYC), Trading, Loan

Disbursement etc.

Big Data, Data Science, Data Analytics

Office Automation

Cloud Technologies

Marketing & Customer Engagement Technologies- Voice Search

Platforms etc.

Training – Operating System, Databases, Secure Coding.

Other Technologies applied to BFSI Sector.

III. For the Bank’s Specific Technologies & General IT Development & Services (Serial

No 1 & 2 above) following terms and conditions shall be applicable:

The scope shall involve study, design, development, integration, testing

and implementation of software. Scope of work of the empanelled

software vendors will include application development in the different

areas which would include customization of a product / solution in terms

of adding new functionalities / changes, integration of new modules in an

existing product / solution or Developing a new software solution or related

activities like database support etc.

Bank shall own the Intellectual Property Rights for the applications

developed by the empanelled companies.

of 22




The Vendor should provide to the Bank the Source code, object code /

executable code, unit test cases, unit test code, and compilation

procedures (build/make file, build scripts etc), Source code quality report

using reputed Code Quality Tools, Test Scripts for CIT / SIT / UAT of the

developed application / customizations and subsequent upgrades, if any.

Transferring the ownership of all software developed / customized /

configured / procured. All licenses & support related documents should be

in the name of Bank.

All necessary functional and technical documentation (Technical

specifications, Integration specifications, Application

architecture/design, Integration architecture / design, Test Cases

documentation for CIT / SIT / UAT, Deployment guide on infrastructure

servers, and Release notes) must also be delivered with every source code

delivery for any change.

The software development will be carried out as per standard software

development process and taking into consideration best practices

followed worldwide.

The software developed should be compatible with the current

infrastructure of the Bank and should be forward compatible.

The vendor shall undertake to provide appropriate human as well as other

resources required as per Bank’s requirement, to execute the various tasks

assigned as part of the project, from time to time.

The Bank may decide to have mixed set of in-house and Vendor’s resources

for sustainable good quality of software development and Vendor

should be agreeable to work under this setup and should agree to

transfer necessary knowledge and skills to Bank personnel such as -

Functional Specifications, Technical specifications, Integration

specifications, Application architecture / design, Integration architecture

/ design, Test Cases document (for CIT / SIT & UAT), Deployment guide on

infrastructure servers, and Release notes are mandatory deliverables apart

from Source code & Build guides.

IV. For Niche Products & Services (Serial No 3 above) following conditions shall be

applicable:

For products already developed, for which the empanelled vendor holds

the IPR, Bank may purchase the IPR/ purchase perpetual licenses/ purchase

subscription or implement escrow arrangement. The decision for the same

shall be taken mutually with the empanelled vendors for such products.

of 22




The product may be deployed on either CAPEX or OPEX Model based on

the requirements of the Bank and mutual discussion with the empanelled

vendors.

of 22




ANNEXURE-II

LETTER OF UNDERTAKING

The Assistant General Manager

Information Technology Department


Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

1. We hereby confirm that we agree to all the EOI terms and conditions of the

EOI/ITD/001/20-21 DATED 28.08.2020, its Annexes, amendments made to the EOI without

any pre-conditions. Any presumptions, assumptions, deviations given or attached as part

of technical document (technical bid) be treated as null and void.

2. We confirm that the undersigned is authorized to sign on behalf of the company and

the necessary support document delegating this authority is enclosed to this letter.

3. We also agree that you are not bound to accept the lowest or any bid received and

you may reject all or any bid without assigning any reason or giving any explanation

whatsoever.

Dated at__________ this ______________ day of __________________2020.

Yours faithfully,

For ____________________

Signature: _______________

Name: __________________

Authorized Signatory Name and Designation Office Seal

Place:

Date:

of 22




ANNEXURE III-

SELF DECLARATION – BLACKLISTING

The Assistant General Manager

Information Technology Department


Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

We hereby certify that; we have not been blacklisted in any Central Government / PSU /

Banking / Insurance company in India as on date of the EOI for a similar project.


Place:

Date:

of 22




ANNEXURE IV

DETAILS OF DEVELOPMENT CENTER & PROFESSIONALS

S.NO. ADDRESS OF DEVELOPMENT

CENTER

NO OF SOFTWARE PROFESSIONALS

ON PAYROLL

1

2

PROFESSIONALS:

S.NO. NAME OF

PROFESSIONAL

SPECIFIC

TECHNOLOGY

EXPERIENCE

(IN YEARS)

CERTIFIED IN

TECHNOLOGY

(Y/N)

C.V

ATTACHED

(Y/N)

1

2


Place:

Date:

of 22




ANNEXURE V

REQUEST FOR EMPANELMENT

S.NO. CATEGORY

APPLIED

SKILLS

(SPECIFY SKILLS – INCLUDE

ADDITIONAL SKILLS IF NOT

LISTED)

EXPERIENCED

(Y/N)

PROOF

ATTACHED

(Y/N)

1. Bank’s specific

technologies

and products

Programming Languages:

Java, JavaScript, C, C++, C#,

Python, PHP, SQL etc.

Databases: Oracle, MySQL,

Microsoft SQL Server,

PostgreSQL, DB2, SAP HANA

etc.

Frameworks: AngularJS,

ASP.Net, Spring, Cocoa,

Android Application

Framework, Struts

2 General IT

Development

& Services

Web Application

Development

Mobile Application

Development

SDLC/RAD based

Software Development

UI Customization

/Migration Services

Framework Migration

Services

SharePoint Development

Services

Middleware/API

Customisation Services

Application Testing &

Analysis Services- Code

Review, VAPT, Unit Testing,

Performance Review etc.

IT Consulting Service

of 22




3 Niche

Products &

Services

Artificial Intelligence –

Chatbots, Marketing,

NPA, Fraud Detection etc.

Blockchain – Fraud

Detection, Know Your

Customer (KYC), Trading,

Loan Disbursement etc.

Big Data, Data Science,

Data Analytics

Office Automation

Marketing & Customer

Engagement

Technologies- Voice

Search Platforms etc.

Training – Operating

System, Databases,

Secure Coding

indian overseas bank expression of interest (eoi) for … · 2020. 8. 28. · page 2 of 22 eoi ref...

Documents