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INDIAN OVERSEAS BANK

REQUEST FOR PROPOSAL

SUPPLY, IMPLEMENT AND MAINTENANCE OF ENTERPRISE FRAUD RISK MANAGEMENT

SOLUTION FOR DELIVERY CHANNELS END TO END

RFP Reference Number: RFP/ITD/010/17-18 dated 16.11.17

Information Technology Department Central Office

Indian Overseas Bank

763, Anna Salai Annexure Building

Chennai 600 002

RFP Ref No. RFP/ITD/010/17-18 dated 16.11.17 FOR SUPPLY, IMPLEMENT AND MAINTENANCE OF EFRMS

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Indian Overseas Bank of 103

List of RFP Contents:

1. Project Specific Terms and Conditions

2. General Terms and Conditions

Annexure

I-A Scope of Work

I-B Technical Specifications

I-C List of deployment locations

II-A Offer Covering Letter

II-B Format for Technical Bid

III Format for Commercial Bid

IV Letter of Authorisation from OEM (MAF)

V Certificate from Client

VI Details of Support Centers

VII Letter of Undertaking

VIII Self Declaration – Blacklisting

IX Format of Bank Guarantee (EMD)

X Format of Bank Guarantee (Delivery)

XI Format of Bank Guarantee (Performance)

XII Self Declaration: Government Minimum Wages

XIII Format for Non-Disclosure Agreement

XIV Integrity Pact Covering Letter

XV Pre Contract Integrity Pact

XVI Check list for document submission


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INTRODUCTION

Indian Overseas Bank (hereinafter referred to as “Bank”) invites Request for Proposal

(hereinafter referred to as “RFP”) from well-reputed vendors for supply, implement and

maintenance of Enterprise Fraud Risk Management Solution for providing end to end solution

towards Bank’s alternate Delivery Channels as specified hereunder in the tender document,

including hardware, software and licenses (hereinafter referred as “EFRM Solution”).

Detailed Scope of Work provided in Annexure I (A) of the RFP.

(This is defined in the respective clauses-hence deleted here).

Bank reserves the right to cancel the entire bid at any point of time, or disqualify any

particular bidder, if it finds that fair play is not maintained by the SI / OEM.

General terms and conditions and Annexure relating to this RFP are furnished hereunder.

PROJECT SPECIFIC TERMS & CONDITIONS:

1.1 SCHEDULE OF BIDDING PROCESS:

S.No Description of Information/ Requirement Information / Requirement

1. Tender Reference Number RFP/ITD/010/17-18

2. Date of Issue of RFP 16.11.17

3. Last date for receipt of queries, if any. 30.11.17

4. Pre Bid Meeting 05.12.17 at 1500 Hrs at ITD, Central Office

5. Bid Submission Mode. Through E-Tender

6. Last Date and Time for submission of

bids along with supporting documents

to the e-Portal.

12.12.17 on or before 17:00 hours

7. Last date, time and place for submission

of Original Demand Draft for Cost of

document & EMD.

13.12.17 on or before 15:45 hours at the

Bank’s Information Technology

Department, Central Office, Chennai.

(Should be submitted to the contact

officials in person).

8. Date, time and venue for opening the

technical bid through e-tendering

portal.

13.12.17 at 16:00 hours at the Bank’s

Information Technology Department,

Chennai

9. Date and Time of opening the

commercial bids through e-tendering

portal.

Will be intimated to technically short-

listed bidders.

10. Name of contact officials for DD

submission as stated in serial No.6 and

for any enquiries.

S Mohandoss AGM ISSD

N Sekar Chief Manager ITD


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11. Address for Communication /

Submission of Bids

The Assistant General Manager,

Information Technology Dept,

Indian Overseas Bank, Central Office,

763, Anna Salai, Chennai – 600002.

Telephone 91-44-28889345

12. Contact officials for any clarification. S Mohandoss AGM ISSD 04428519386

S Panchi Senior Mgr DBD 04428519466

N Sekar Chief Mgr ITD 044 28519458

Bhaskar Banerjee ITD 044 28519466

13. Contact e-mail ID [email protected]

[email protected]

[email protected]

1.2 COST OF BID DOCUMENT & EARNEST MONEY DEPOSITS (EMD):

Sl.No. Description Amount in Indian

Rupees

1. Cost of Bid document (Refer Clause 2.3 of the RFP) Rs. 20,000

2. EMD (Refer Clause 2.3 of the RFP) Rs. 30,00,000

Bidders who are registered with National Small Industries Corporation (NSIC) are exempted

for the submission of Cost of Bid document and EMD. Documentary Proof of Registration

Certificate to be submitted along with the technical bid.

1.3 BIDDER'S QUALIFICATION CRITERIA:

The documentary evidence of the Bidder's qualifications to perform the contract, if its offer is

accepted, shall establish to the Bank's satisfaction that:

a. CRITERIA FOR OEM

i) OEM should be in the business core of business of software development and

implementation (as the proposed solution being new in the nature linking the business

to software project development), at least for a period of last three years as on date

of issuance of RFP. Documentary proof of three year old PO as on date of RFP to be

submitted.

ii) If OEM is the bidder, then the criteria for Bidder will also apply to OEM. The Bidder should

be an Original Equipment Manufacturer (OEM) or premium partner / authorized

reseller of the EFRM Solution in India. The Bidder must be in a position to provide

support / maintenance / upgradation during the period of contract with the Bank.

Bidder, be it OEM or premium partner / authorized reseller, to submit a letter of

mailto:[email protected]


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authorization / Manufacturer Authorization Form (MAF) as per format provided in

Annexure IV of this RFP.

iii) The proposed Real-Time EFRM Solution should have been successfully deployed and

running live in a scheduled commercial Bank in India with minimum of 2000 Branches

or in a Bank abroad with minimum business turnover/ business mix (advances +

deposits) of USD 10 bn as of FY 2015-16– handling the similar transaction loads.

Documentary proof should be submitted in the form of Purchase order and

completion certificate. The list of deployed products should necessarily include any

two of the channels from the below list and CBS

a. Internet Banking

b. Mobile Banking

c. PoS/MPoS

d. Payment Gateway

The EFRM solution should have capability to integrate with Finacle Core Banking

Solution.An undertaking to this effect shall be submitted by the OEM of application

software along with the technical bid.

b. CRITERIA FOR BIDDER:

i) The Bidder is registered as a company in India as per Companies Act, 1956 and should

have been in operation for a period of at least 5 years as on date of RFP. The

Certificate of Incorporation/Commencement of Business issued by the Registrar of

Companies is to be submitted along with technical bid. (Documentary proof should

be attached).

ii) The Bidder has registered an average annual turnover of at least Rs. 50 Crores per year

for last three financial year (FY 2014-15, 2015-16 and 2016-17). Financial year shall

mean an accounting period of 12 months. Figures for an accounting period

exceeding 12 months will not be acceptable. Annual reports of 2014-15, 2015-16 and

2016-17 should be attached. Bidders who are yet to publish their audited document

for the year 2016-17, must submit the provisional/CA certified results for the FY 2016-17.

(Documentary proof should be attached).

iii) The Bidder has registered positive net worth for the last three financial years or net

profit (after tax) in one of the last three financial years (FY 2014-15, 2015-16 and 2016-

17). Financial year shall mean an accounting period of 12 months. Figures for an

accounting period exceeding 12 month will not be acceptable. Annual reports of FY

2014-15, 2015-16 and 2016-17 should be attached. Bidders who are yet to publish their

audited document for the year 2016-17, must submit the provisional/CA certified


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results for the FY 2015-16. (Documentary proof should be attached).

iv) The Bidder should be an ISO 9001/ ISO 27001/CMM Level3 (minimum) certified

company. Any one of these latest Valid Certificates should be submitted.

(Documentary proof should be attached).

v) The Bidder should have successfully deployed any Risk Management Solution/Risk

Based Solution for Bank/ AML/ Treasury applications in at least one Scheduled

Commercial Bank (excluding Co-operative Banks & RRBs) in India having a minimum

Business turnover/ Business Mix (Advances + Deposits) of Rs. 30,000 crore as of financial

year (2015-16). Documentary proof should be submitted in the form of Purchase order

along with related installation certificate. A letter of confirmation from customer

capturing the details as mentioned in Annexure V is required to be submitted.

vi) The Bidder must be able to provide 24X7 onsite Operational and Technical support to

the Bank at Chennai and on need basis at Hyderabad.

vii) The Bidder should submit a letter of undertaking conforming to abide by all the terms

and conditions stipulated by the Bank in the RFP including all its amendments as per

Annexure VII.

viii) The Bidder should not have been currently blacklisted in related field/area in any

Central Government / PSU / Banking / Insurance company in India as on date of the

RFP. Bidder to submit the Self Declaration certificate as per format provided in

Annexure VIII of the RFP along with the technical bid. (Documentary proof should be

attached).

All the above eligibility criteria is mandatory. The bidder shall furnish relevant documents /

self-declaration supporting the above eligibility/ qualification criteria along with the technical

bid as stipulated in the above clause.

1.4 SCOPE OF WORK: DELIVERY AND OPERATIONALISATION

The Bank intends to implement an enterprise fraud risk management solution with the real

time, near real time and also offline capability with the following objectives:

Fraud Prevention

Early Fraud Detection

Anti-Fraud Strategy

Periodic Assessment of fraud risk

Fraud risk training and awareness

Fraud alerts

Internal Fraud Risk Management

Forensic Support


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The Solution should cover the risks associated with the below mentioned channels under

online and/or offline mode:

a. Internet Banking

b. Mobile Banking

c. PoS/MPoS

d. Payment Gateway

The scope of work for the Successful Bidder would include design, supply, configuration,

customization, integration, testing, user acceptance, Go-live, documentation, training,

warranty support and post warranty maintenance support, it contracted for all the EFRM

Solution components including software/ licenses/tools required for the fulfillment of the

scope as attached as Annexure I (A) to this RFP.

Project delivery will be as follows:

1.4.1 PROJECT TIMELINE

Successful Bidder, Selected through the tendering process has to implement the EFRM

Solution as per terms defined hereunder:

The total timeline for the overall completion of project is 32 weeks from the date of

acceptance of purchase order. The stages detailed herein under are only minimum

requirements and the vendor, based on their prior experience may include stages

within the overall timeline stipulated hereinafter that are warranted for smooth

implementation and operationalization of the EFRM Solution end to end. However, the

timeline set forth hereinabove for project implementation should be strictly adhered

to. If the delay is from Bank’s side then the Site Not Ready (SNR) certificate will be

issued and all the subsequent dates will be set as per the number of effective SNR

dates.

1.4.2 PHASE I- STUDY AND DESIGN THE SOLUTION AS PER SCOPE

Within 4 weeks from the date of acceptance of Purchase Order, Bidder to complete

the Study the Bank’s environment and Designing the EFRM Solution as per Scope of

Work. Based on the study, a design document will be prepared by the SB and should

be duly signed off by the Bank.

1.4.3 PHASE II – DELIVERY OF HARDWARE AND SOFTWARE

Within 10 weeks from the date of acceptance of purchase order, Bidder to complete

the delivery of hardware and software required for the EFRM Solution as per Scope of

Work. The EFRM Solution (hardware, OS and other application and database software)

should be delivered at DR Site Hyderabad only after UAT signoff and before go live of

the EFRM solution. All the OS, database software and other software should be install

during this phase.


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1.4.4 PHASE III – DEVELOPMENT AND CUSTOMISATION OF SOLUTION

Within 24 weeks from the date of acceptance of Purchase Order, Bidder to complete

the Development and Customisation of EFRM Solution as per Annexure I (A) of the RFP.

1.4.5 PHASE IV - USER ACCEPTANCE TEST (UAT):

a) Within 28 weeks from the date of acceptance of Purchase Order or extended

period, if any, permitted by the Bank, the Bidder to complete the entire UAT to

the satisfaction to the Bank.

b) In case SB experiences any delay in completion of the UAT phase, reasons for

such delay should be brought to the notice of the Bank. Bank shall review such

cases and grant extension of the schedule as deemed fit.

1.4.5.1 UAT SCOPE OF WORK:

a. UAT should cover testing of entire functionalities, technical capabilities of the

EFRM Solution as stipulated in Annexure I (A) of the RFP.

b. SB has to provide onsite technical and functional resources that are required to

carry out the UAT Phase. SB has to station requisite resources in consultation with

the Bank. In case, the resources provided are not sufficient to meet the timeline

so agreed upon, then the SB should arrange for additional resources without any

additional cost to the Bank.

c. In case any re-installation and / or redo of any work associated with UAT is

warranted, the same should be carried out by the SB at no additional cost to the

Bank. In such event, bank shall review the timeline set for completion of UAT and

a fresh schedule will be drawn.

d. Retesting after customisation should be done at no additional cost to the Bank.

e. On successful completion of UAT phase, Bank User department / implementation

team and SB team should jointly issue a sign-off report indicating its readiness for

GO-LIVE phase.

1.4.6 PHASE V - GO-LIVE:

a. On completion of UAT implementation, SB should roll out the customised version of

EFRM Solution as per GO-LIVE schedule drawn.


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b. GO-LIVE should be completed by the successful bidder within 4 Weeks from the

date UAT signoff.

c. Necessary Technical support / resources required to carry out the GO-LIVE phase

should be provided by the SB at no additional cost.

d. On successful completion of GO-LIVE phase, Bank team and SB Team shall issue a

sign-off report.

e. Necessary onsite support /resources to be provided by the SB post go-live for six

months as and when required by the Bank at no additional cost.

f. All the customisation of EFRM solution, required by the Bank to be provided by the

SB post go-live for six months at no additional cost.

g. Six months post go-live, all the customisation will be done based on the man days

rate quoted by the SB in Annexure III Table III. SB to quote for 500 man days charges

during 5 years 6 months from six months post go-live. Bank and SB both together will

decide the man days required for any such customisation. Man days referred

herein above is for the purpose of reckoning L1 and not be construed as

committed mandays. Rate quoted for man days shall be fixed during the period of

contract.

During any of the above mentioned phases, any dependency on the Bank for completion of

the above five phases should be brought to the notice of the Bank for consideration.

1.4.7 DELIVERY AND OPERATIONALISATION (PENALTIES):

a. If the Phase I is not completed as per Clause 1.4.2 of this RFP, a penalty of one half

percent (0.5%) of Capital cost of EFRM Solution (Table I of Annexure III) for each week

or part thereof of the delay subject to a maximum of 2% will be levied. Penalty will be

deducted from any amount payable to SB or invoking of EMD/Bank Guarantee. In

case delay exceeds beyond the penalty period, Bank reserve its right to cancel the

contract and invoke Bank Guarantee submitted in lieu of EMD/Delivery.

b. If the Phase II is not completed as per Clause 1.4.3 of this RFP, a penalty of one half

percent (0.5%) of Capital cost of Hardware ( Table II) for each week or part thereof of

the delay subject to a maximum of 2% will be levied from the expiry of due date of

delivery. The EFRM Solution (hardware, OS and other application and database

software) should be delivered at DR Site Hyderabad only after UAT signoff and before

go live of the EFRM solution. Proof of delivery (Delivery Challan etc.) should be

submitted along with the invoice. The address of locations for delivery is listed in

Annexure I(C). Delivery for the above purpose is deemed to be completed when the


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items specified in the Purchase Order are delivered at each site and date of delivery is

the date on which the last item is delivered at respective location. Penalty will be

deducted from any payment due to the SB or invoking of EMD/Bank Guarantee.

c. Successful bidder to complete UAT of the EFRM Solution as per scope of work within

twenty eight (28) weeks from the date of acceptance of purchase order. Failing

which, a penalty at the rate of one half percent (0.5%) of Capital cost of EFRM Solution

(Table I) altogether for each week or part thereof of the delay subject to a maximum

of 5% will be levied from the expiry of the due date for completion of UAT. Penalty will

be deducted from any payment due to the SB or invoking of Bank Guarantee. UAT of

the EFRM Solution for the above purpose is deemed to be completed as mentioned in

UAT Signoff.

d. Successful bidder to complete Go-Live of the EFRM Solution as per scope of work

within four (4) weeks from the date of UAT Signoff. Failing which, a penalty at the rate

of one half percent (0.5%) of Capital cost of EFRM Solution (Table I) for each week or

part thereof of the delay subject to a maximum of 5% will be levied from the expiry of

the due date for completion of Go-Live. Penalty will be deducted from any payment

due to the SB or invoking of Bank Guarantee. UAT of the EFRM Solution for the above

purpose is deemed to be completed as mentioned in UAT Signoff.

e. Failure of the successful bidder to comply with the project timeline schedule (if not due

to the Bank dependency), upon reaching the maximum permissible penalty limit

under any phase as stipulated in Clause 1.4.7, Bank may consider for the annulment of

the award of contract and invocation of bank guarantee (delivery). In such an event,

the Bank will call for new bids and bank reserves the right to blacklist the bidder for a

period of one year.

f. The Successful Bidder should obtain a “Completion Report” post go live, duly signed by

authorized representatives of the Bank. The report should contain inter-alia, date of

delivery, date of installation at the specified locations and date of start of warranty for

the EFRM Solution, as soon as the entire installation is successfully completed.

g. The successful bidder has to submit the Service Level Agreement (SLA) in line with the

RFP requirements (including amendments) and Non Disclosure Agreement (NDA) in

stamp paper. NDA should be submitted before starting of Phase I and SLA should be

submitted within 30 days from the date of acceptance. These documents is must

before claiming any payment.

1.5 COMPREHENSIVE ONSITE WARRANTY

The Successful Bidder shall warrant that the entire EFRM Solution intended to supply under

this RFP is new, unused, of the most recent models, complied with the configurations as

per technical specs (Annexure I B) and that they incorporate all recent improvements in


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design and materials. The bidder shall warrant that the EFRM Solution supplied shall have

no defect, arising from design, materials or workmanship or from any act or omission of

the Supplier that may develop under normal use of the supplied EFRM Solution. The SB

should update/upgrade the software (including Operating System Patch Update

/Upgrade) and also provide any new versions released as part of warranty/AMC without

any additional cost to the Bank. The word ‘warranty’ in this document refers to

‘comprehensive onsite warranty’.

The entire EFRM Solution should have an initial comprehensive on-site warranty period of

1 year from the date of go live. EFRM Solution Major Version upgrade will be based on

mutually agreed terms and conditions.

All the hardware supplied for EFRM Solution should have an initial comprehensive on-site

warranty period of 1 year from the date of installation or 13 months from the date of

delivery of hardware whichever is earlier.

All the Software, tools supplied other than EFRM Solution should have an initial

comprehensive on-site warranty period of 1 year from the date of date of delivery.

Bidder shall provide onsite comprehensive 24*7*365 maintenance and support with back

to back OEM support under warranty for all components (hardware/software etc.).

Successful bidder to provide facility management services like Server management,

Storage management, Database & Backup management for EFRM Solution at Chennai

during Bank working hours during warranty as well as AMC/ATS period. SB to factor the

FMS cost inside Warranty and AMC section in commercial bid (Annexure III).

1.6 ANNUAL MAINTENANCE CONTRACT (AMC)

a. The bidders shall quote AMC Charges for a period of 5 years after the initial

comprehensive onsite warranty period of 1 year in the commercial bid (Annexure III).

b. AMC rates to be quoted for the post warranty period should be for a support similar to

the one extended during warranty period with OEM back to back support for entire

solution including hardware/software.

c. Bank reserves its right to enter into AMC with the successful bidder, for the post

warranty period.

d. Minimum AMC/ATS rate to be quoted as 6% of the respective hardware/Software

cost.


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e. In case the Bank decides to enter into Annual Maintenance Contract, the successful

bidder shall ensure that the type of support / maintenance services extended for the

equipments during the AMC period, after the initial comprehensive onsite warranty

period of one year, is similar to the one extended during warranty period.

f. Bank decides to enter into Annual Maintenance Contract, successful bidder has to

submit the Bank Guarantee for AMC period as per Clause 1.9 of this RFP.

g. AMC rates quoted will be reckoned for L1 determination.

h. Bank reserves its rights to extend the AMC post completion of 6th year (1 year warranty

plus 5 years AMC) for a further period of 1 year at the 6th year quoted AMC rates.

i. Bank reserves the right to continue the AMC with successful bidder post 7th year AMC

period (1 year warranty plus 6 year AMC), at mutually agreed terms and conditions

until End of Life/Support.

1.7 ANNUAL TECHNICAL SUPPORT (ATS)

a. The bidders shall quote ATS Charges (All software including database and EFRMS

Solution) for a period of 5 years after completion of 1st year warranty in the

commercial bid (Annexure III).

b. ATS rates to be quoted for next 5 years after 1st year warranty period and the support

should be similar to the one extended during 1st year warranty period.

c. ATS rates quoted will be reckoned for L1 determination.

d. ATS start date for EFRMS Software will be reckoned from one year after Go-live date.

e. ATS start date for Database and Tools will be reckoned from date as per clause 1.5.

f. Bank reserves its rights to extend the ATS period for all the software including EFRMS

solution post completion of 6th year period (1 year warranty plus 5 year ATS) for a

further period of 1 year at the 6th year quoted ATS rates.

g. Bank reserves the right to continue the ATS (for all the software including EFRMS) with

successful bidder post 7th year ATS period (1 year warranty plus 6 year ATS) for a period

of 1 year, at mutually agreed terms and conditions until End of Life/Support

1.8 CONTACT DETAILS OF THE BIDDER:

The Successful Bidder on award of the contract should form a specific project team and

also nominate a project director for its side along with escalation matrix.


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1.9 BANK GUARANTEE:

a. Within 15 (Fifteen) days (exclusive of holidays) of the date of acceptance of the

Purchase Order, the Successful Bidder shall furnish a delivery bank guarantee for a

period of 12 months with a claim period of 12 months from the date of expiry of

guarantee, for an amount equivalent to 20% of the order value excluding AMC and

ATS charges, in the format as per Annexure X.

b. Before the expiry of the Delivery Bank Guarantee as specified in Clause 1.9.a,

Successful Bidder shall furnish a performance bank guarantee for a period of 36

months with a claim period of 12 months from the date of expiry of guarantee, for an

amount equivalent to 10% of the order value excluding AMC and ATS charges, in the

format as per Annexure XI. SB to extend the guarantee for a further period of 36

months from the date of expiry of the guarantee with a claim period of 12 months

from the date of expiry of the guarantee, for an amount equal to 10% of the order

value excluding AMC and ATS charges. The validity of the guarantee period shall

cover the ATS expiry date of the EFRM Solution supplied.

c. Failure of the successful bidder to comply with the requirement as stipulated above

shall constitute sufficient grounds for the annulment of the award of contract and

forfeiture of the earnest money deposit. In such an event the Bank will call for new

bids.

d. The above mentioned bank guarantees shall be issued by any scheduled commercial

bank other than Indian Overseas Bank. Successful Bidder should inform the Guarantee

Issuing Bank to forward the original guarantees directly to the Bank.

1.10 PAYMENT TERMS:

1.10.1 Hardware, System Software, Database License etc.

a. 70 % of the Capital Cost of Hardware (Table II), System Software, Tools (Table I, Sl no 2),

Database Software License (Table I serial number 3) shall be paid on delivery of the

same at each of the Bank’s Location. Payment shall be released on submission of

proof of document such as delivery challan duly countersigned by Bank official, Tax

invoice and Delivery Bank Guarantee. Penalty if any shall be deducted as per Clause

1.4.7 (b) of this RFP. Payment shall be released within 30 working days from the date of

submission of required documents in full.

b. 30% of the Capital Cost of Hardware (Table II), System Software, Tools (Table I, Sl no 2),

Database Software License (Table I serial number 3) shall be paid on successful

installation of the same at each of the Bank’s Location.

1.10.2 EFRM Solution.


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a. 20% of the cost of EFRM Solution (Table I, Sl No 1) shall be paid after successfully

completion of Phase I as per Clause 1.4.2. Payment will be released on submission of

detailed design architecture duly certified by the User department and the sign-off

report.

b. 50% of the cost of EFRM Solution (Table I, Sl No 1) shall be paid after successfully

completion of Phase IV as per Clause 1.4.5. Payment will be released on submission of

UAT sign off report as per Clause 1.4.5.1.e.

c. 20% of the cost of EFRM Solution (Table I, Sl No 1) shall be paid after successful

completion the following:

i) After successful installation configuration, commissioning and operationalization

of the entire EFRM Solution.

ii) After submitting the technical documents as required by Clause 1.14.

iii) (this is contrary to earlier clause which says 30 days- so pls check) Link to first

payment.

iv) Submission of proof of document such as Installation cum Warranty Certificate

for each of the products specified in the commercial bid duly countersigned by

Bank’s Official and on submission of Bank guarantee (performance) as per

Clause 1.9 (b) of the RFP.

d. Remaining 10% of the cost of EFRM Solution (Table I, Sl No 1) shall be paid after 3

months post go live date and subject to successful completion of DR drill of the entire

EFRM Solution.

1.10.3 OTHERS

a. 100% payment for installation, commissioning of solution at DC, DR as per scope of

work (Table I, Sl no 4) shall be paid after successful implementation of Phase V as per

Clause 1.4.6.

b. 100% payment for training (Table I Sl no 5) will be paid after completion of training as

per Clause 1.13.

c. Penalty if any shall be deducted from any upcoming payment as per Clause 1.4.

Payment shall be released within 30 working days from the date of submission of

required documents in full without any dispute.

d. AMC charges for all the hardware of EFRM solution for the period starting from Second

(2nd) year to Sixth (6th) year shall be paid on annual basis in advance after deducting

applicable taxes on submission of Invoice and OEM back lining documentary proof.

e. ATS charges for all the System Software, EFRM Software, Tools, and Database of EFRM

solution for the period starting from 2nd year to 6th year shall be paid on annual basis in

advance after deducting applicable taxes after submission of documentary proof

from OEM.


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1.11 PRICES AND TAXES

a. The final price will be quoted through commercial bid as per Clause 1.12 (c) of the

RFP.

b. The quoted prices shall be inclusive of all duties/levies and exclusive of GST.

c. The quoted prices shall be all inclusive of technical service charges, if any, for

configuration and installation at the location as specified by the Bank in the Purchase

Order, charges for media, charges for packing, freight and forwarding, transit

insurance and local transportation charges, Hamali charges and charges such as cost

towards boarding, traveling, lodging etc.

d. The quoted price should be for the EFRM Solution as per technical specification as

provided in Annexure IB covering the scope of work provided in Annexure IA. Prices

quoted should be furnished as per Commercial bid in Annexure III.

e. Applicable taxes like TDS, if any will be deducted from the amount payable.

f. Prices quoted by the Bidder shall remain fixed during the Bidder’s performance of the

contract and will not be subject to variation on any account.

g. A bid submitted with an adjustable price quotation will be treated as non-responsive

and will be rejected.

h. Price should not be indicated at any place in the Technical Bid. If the price is

indicated in the technical bid, the entire bid will be summarily rejected.

i. The prices for the EFRM Solution that the Bidder will supply shall be quoted in Indian

Rupees. Any reference made to variation in pricing due to appreciation /

depreciation of Indian rupees against any other currency is not acceptable.

j. Bids (both technical as well as commercial bid) shall be valid for a period of 180 days

from the last date for submission of bids. Bids submitted with a short validity period will

be treated as non-responsive and will be rejected.

k. Bids shall be submitted strictly as per the format given in the bid and any addition /

deletion / change in the format will be summarily rejected.

l. Bids without signature of authorized signatory of the bidder will be summarily rejected

Bank reserve its right to accept / reject any bid, which is not in line with these conditions.

1.12 EVALUATION OF BIDS AND AWARDING THE CONTRACT:

Bank will determine the L1 bidder through the commercial bid submitted by the bidders in

the Bank’s E-Tendering website https://iobtenders.auctiontiger.net

https://sbi.abcprocure.com/


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a. Evaluation of Bidder's Qualification Criteria:

The Bank's evaluation of the technical bids will take into account the following factors

and based on such evaluation a list of technically qualified bidders will be short-listed:

i) Compliance of terms and conditions stipulated in Clause 1.3 of RFP duly supported

by documentary evidence called for therein.

ii) Submission of duly signed Annexure – I (A), I (B), I (C), II (A), II (B), II (C), IV, V, VI, VII,

VIII, XIV, XV and XVI of the RFP.

iii) Review of written reply, if any, submitted in response to the clarification sought by

the Bank, if any.

iv) Overall technical evaluation shall be carried based on scoring model. The scores

will be prearranged into the following stages of technical evaluation. They are:

TECHNICAL BID EVALUATION

Sl No Functional & Technical Evaluation Phase Scores

1 Compliance to the technical & Functional requirements 40

2 Technical presentation (Planning, Design, Approach,

Implementation plan)

15

3 Reference Site Visit 20

4 Demo 15

5 Solution Architecture & Adherence 10

Total 100

Bidders scoring 80% or more will be qualified for the commercial bid opening.

b. Evaluation of Commercial Bids:

Commercial bids of only the technically qualified short-listed bidders (qualified as per

1.12 (a) above) will be opened and evaluated for awarding the contract. The Bank's

evaluation of the commercial bids will take into account the following factors.

i) Status of Compliance of terms and conditions of Clause 1.11 of this RFP.

ii) Submission of Commercial Bid strictly in the format specified in Annexure III of RFP.

c. Determination of L1 Bidder and Awarding of Contract:

Bank will determine the L1 bidder through the commercial bid submitted by the

bidders in the Bank’s E-Tendering website https://iobtenders.auctiontiger.net as per

the following criteria:



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i) The L1 bidder will be determined based on the lowest price quoted for Total Cost

of Ownership - Refer Table VI Serial No. 6 of Annexure III)

ii) Bidders in their own interest should quote most competitive prices. The Bank

reserves the right to reject the L1 bid if it finds the same as unreasonable.

iii) If L1 bidder backs out for any reason or the purchase order given to the L1 Bidder

does not get executed in part / full, then bids will be cancelled and bank shall go

for re-tender. Bank shall Invoke bank guarantee in lieu of EMD/Bank Guarantee for

implementation and bank reserves the right to blacklist the bidder for a period of

one year. However, the bidder shall continue performance of the contract for the

part executed until the period of contract

1.13 TRAINING

The Bidder should provide training to bank’s personnel including the architecture, hardware,

software, integration, and customization, policy installation, troubleshooting reporting and

other aspects of the EFRM Solution. Training should be given on all technical/ functional/

operational area relating to EFRM Solution proposed. Detailed training requirement is

provided in Annexure 1(A) Serial number 19.

1.14 TECHNICAL DOCUMENTATION

The Bidder shall provide complete technical and functional documentation (both hard

copy and soft copy) of the offered EFRM Solution. This documentation shall include guides

required for installation, administration, monitoring, and troubleshooting of the offered EFRM

Solution. Bidder has to provide one set user manual in hardcopy as well as softcopy.


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GENERAL TERMS & CONDITIONS:

2.1. SUBMISSION OF BIDS:

2.1.1. SUBMISSION OF BIDS THROUGH E-TENDER:

Bidders satisfying the Project Specific terms and conditions and General terms and conditions

specified in this RFP and ready to provide the said EFRM Solution in conformity with Technical

Specification stipulated in Annexure-I (B), may submit their bid through Bank’s e-tendering

service provider website https://iobtenders.auctiontiger.net on or before the time line

stipulated vide Clause 1.1 of the RFP. Refer Clause 2.30 for E-Tender Service pre requisite for

bid submission.

Bids submitted by any other means other than bid submission in e-tendering website will not

be accepted by the Bank

2.1.2. SUBMISSION OF DOCUMENTS:

In addition to uploading the documents in the e-tendering portal, Bidder should also submit

the following in a sealed cover to the address notified in the Clause 1.1 of the RFP on or

before schedule mentioned in Clause 1.1 of the RFP.

a. Bank Draft for Rs. 20,000/- (Rupees Twenty Thousand Only – non-refundable) towards

cost of documents.

b. Bank Guarantee in lieu of EMD for Rs.30,00,000/- (Rupees Thirty Lakh Only).

In case the above documents are not submitted on or before the schedule mentioned in

Clause 1.1 of the RFP, the bid will be rejected even if the same is uploaded in the Bank’s e-

tendering service provider website.

The above documents in a sealed cover should be put in the tender box kept in the

Infrastructure Division of Information Technology Department of the Bank’s Central Office,

Chennai on or before the date and time mentioned in the Schedule for bidding process

given in Clause 1.1of this RFP or they may be handed over to any one of the officers of the

Bank’s Information Technology Department, Central Office, Chennai mentioned in Clause 1.1

of the RFP.

2.2. BID OPENING PROCESS:

The Bank will follow a two bid opening process through e-tendering system. The stages are:

a. Technical Bid Opening and Evaluation.

b. Commercial Bid Opening and Evaluation



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In the first stage, the technical bids submitted in Bank’s e-tendering website shall be opened

in the presence of available authorised representatives of the bidders who chose to remain

at the time, date and venue mentioned in Clause 1.1 of this RFP. The evaluation and short

listing criteria shall be based on the criteria set out in Clause 1.12 (a) of this RFP.

In the second stage, commercial bid submitted in the Bank’s e-tendering website by the

short-listed bidders shall be opened / processed. The date of opening of commercial bid will

be communicated to all the technically qualified bidders prior to opening of bid individually

either by email, fax or by letter.

The evaluation of final commercial bid shall be based on the criteria set out in Clause 1.12(b)

of this RFP and selection of L1 bidder shall be based on the criteria set out in Clause 1.12(c) of

this RFP.

2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT / BANK GUARANTEE IN LIUE OF

EMD:

The bid should also be accompanied by Earnest Money deposit / Bank Guarantee in lieu of

EMD ( refundable) of Rs.30,00,000/- (Rupees Thirty Lakh only) and cost of bid document (non-

refundable) for Rs.20,000/- (Rupees Twenty Thousand Only) only by way of a Demand Draft

for the amount in favour of Indian Overseas Bank, payable in Chennai.

If any bidder claims exemption as per Clause 1.2 of this RFP, is required to submit an

undertaking along with the technical documents, in their company letter head stating that

Bank shall recover the amount equivalent to the EMD amount from the bidder in case of a

default on their part after acceptance of PO if becomes L1.

In Case the EMD is submitted in the form of Bank Guarantee the same should be valid for

minimum period of 6 months with a claim period of 12 months from the date of expiry of

guarantee from the last date for submission of bids. The format for submission of EMD in the

form of Bank Guarantee is as per Annexure IX of this RFP.

This earnest money / Bank Guarantee in lieu of EMD will be returned to the disqualified bidder

along with notice of disqualification, to unsuccessful bidders on determination of L1 bidder

and to the successful bidder on receipt of the Delivery Bank guarantee as per Clause 1.9 (a)

of this RFP.

The Delivery Bank Guarantee will be returned to the successful bidder after receipt of

Performance Bank Guarantee as per Clause 1.9 (b).


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2.4. BIDDER’S INQUIRIES ON RFP & BANK’S RESPONSE:

All enquiries from the bidders, related to this RFP must be directed in writing / email and sent

to the address mentioned in Clause 1.1 of the RFP on or before the timeline stipulated as per

format provided below. Any clarifications / query received thereafter shall not be considered

and will be ignored. The preferred mode of delivering written questions, to the

aforementioned contact person would be through the email followed by letter in writing. In

no event, Bank will be responsible in ensuring receipt of inquiries.

Bank makes no commitment on its part to accept all the queries / suggestions / requests

submitted by the bidders. Bank on reviewing the inquiries received from the bidders,

wherever needed, will carry out necessary amendment to its RFP Clauses, if any, and the

same will be posted in the Bank’s website and no separate communication will be sent to

individual bidders.

Sl.No Page No. Clause No. Description Clarification Banks

Response

2.5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE:

If the proposal includes equipment or software marketed and / or supported by other

companies / individuals, the bidder, as the prime contractor for the delivery, installation and

maintenance of the entire system, must declare that they possess the requisite permission /

license for the equipment / software.

2.6. LIABILITIES OF THE BANK:

This RFP is not an offer of the Bank, but an invitation for Bidder’s responses. No contractual

obligations on behalf of the Bank, whatsoever, shall arise from the tender process unless and

until a formal contract is signed and executed by duly authorized officers of the Bank and the

Bidder. However, until a formal contract is prepared and executed, this offer together,

notification of award of contract and Bidder’s written acceptance thereof shall constitute a

binding contract with the vendor.

2.7. OWNERSHIP:

The RFP and all supporting documentation / templates are the sole property of the Bank and

violation of this will be breach of trust and the Bank would be free to initiate any action


_________________________________________________________________________________________________


deemed appropriate. The proposal and all supporting documentation submitted by the

bidders shall become property of the Bank.

2.8. FURNISHING OF INFORMATION:

The Bidder is expected to examine all instructions, forms, terms and specifications in these

documents. Failure to furnish all information required by the documents or to submit a bid

not substantially responsive to the documents in every respect will be at the Bidder's risk and

may result in the rejection of its bid.

2.9. FORMAT AND SIGNING OF BIDS:

The original Technical and Commercial bids shall be typed and shall be signed by the Bidder

or a person or persons duly authorized to bind the Bidder to the contract. The person or

persons signing the bid shall initial all pages of the offer.

2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC:

Any inter-lineation, erasures, or overwriting shall be valid only if the person or persons signing

the bid initial them.

2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS:

Banks reserves its right to issue any amendments to the terms and conditions, technical

specification of the RFP at any time prior to the deadline for opening of the technical bids.

Such amendments to RFP shall be webcasted through Bank’s official website.

2.12. CONFIDENTIALITY:

Successful bidder and its employees will strictly under not to communicate or allow to be

communicated to any person or divulge in any way, take any information relating to the

ideas, the concepts, know-how, techniques, data, facts, figures and information whatsoever

concerning or relating to the Bank and its affairs to which the said employees have access in

the course of the performance of the contract. A non-disclosure agreement as per format

provided in Annexure XIII should be executed by the Successful Bidder within 30 days from

date of acceptance of purchase order. Limitation period for Non Disclosure Agreement will

be valid till 2 years post contract closure..

2.13. CLARIFICATION:

During evaluation of the bids (both technical and commercial), the Bank may, at its

discretion, ask the Bidder for any clarification on its bid. The request for clarification and the

response shall be in writing / email, and no change in the prices shall be sought, offered, or

permitted after submission of the bid.


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2.14. ERRORS AND THEIR RECTIFICATION:

Arithmetical errors will be rectified on the following basis:

If there is a discrepancy between the unit price and the total price that is obtained by

multiplying the unit price and quantity, the unit price shall prevail, and the total price shall be

corrected based on the corrected figure and the corrected figure will be reckoned for

determination of the L1 bidder. If the bidder does not accept the correction of the errors, its

bid will be rejected. If there is a discrepancy between words and figures, the amount in

words will prevail.

2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS AND ANNULMENT OF CONTRACT:

Notwithstanding anything contained in any of the Clauses, Bank hereby reserves its right to

accept or reject any or all the bids without assigning any reason thereafter and to annul the

bidding process at any time prior to contract award, without thereby incurring any liability to

the affected Bidder or bidders or any obligation to inform the affected Bidder or bidders of

the grounds for the Bank's action.

2.16. CONTACTING THE BANK:

Any effort by a Bidder to influence the Bank in its decisions on technical speficiation of the

solution / products, bid evaluation, bid comparison or contract award will result in the

rejection of the Bidder's bid.

2.17. ACCEPTANCE OF CONTRACT:

Within 7 days (exclusive of holidays) of receipt of the Purchase Order, the successful Bidder/s

shall sign, affix official stamp and date the duplicate copy / photo copy of the Purchase

Order and return it to the Bank as a token of having accepted the terms and conditions of

the Purchase Order.

2.18. FORMATION OF CONTRACT:

The successful bidder shall enter into an SLA with the Bank within 30 days from date of

acceptance of Purchase Order. Until an SLA is signed by both the parties, notification of

award in the form of a Purchase Order or Letter and acceptance thereof by the bidder will

constitute the formation of the Contract. The contract period will commence from the date

of acceptance of purchase order and will be valid upto a period of Six years from the date

of go live in online monitoring mode or to the extended period SLA will broadly cover the

terms and condtions, scope of work etc defined in this RFP and any other terms relevant to

the project will be incorporated in the SLA.

2.19. ASSIGNMENT:

The Successful Bidder/s shall not assign, in whole or in part, its obligations to perform under this

Contract, except with the Bank's prior written consent.


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2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION:

The Successful Bidder shall not, without the Bank's prior written consent, disclose any

specification, plan, drawing, pattern, sample, or information furnished by or on behalf of the

Bank in connection therewith, to any person other than a person employed by the Supplier in

the performance of the Contract. Disclosure to any such employed person shall be made in

confidence and shall extend only so far, as may be necessary for purposes of such

performance.

2.21. PACKING:

The Successful Bidder shall provide such packing of the EFRM Solution hardware as is required

to prevent their damage or deterioration during the transit to their final destination. The

packing shall be sufficient to withstand, without limitation, rough handling during transit and

exposure to extreme temperatures, salt and precipitation during transit, and open storage.

Packing case size and weights shall take into consideration, where appropriate, the

remoteness of the Goods' final destination and the absence of heavy handling facilities at all

points in transit.

2.22. INSURANCE:

The Goods supplied under the contract shall be fully insured any loss or damage incidental

due to transportation, storage and erection. The transit insurance shall be for an amount

equal to 110% of the invoice value of the Goods from “Warehouse to Destination” on All Risk

basis including “War Risks & Strikes”. The supplier should also insure the goods for the invoice

value under Storage Cum Erection Policy till three months from the date of delivery. Any

damage happen to the system due to non-availability of Storage Cum Erection Policy, the

supplier has to bear the losses. Bidder has to submit a copy of the insurance policy so that the

Bank may get a new insurance cover after stipulated period.

2.23. TERMINATION FOR DEFAULT OR BY EXPIRY:

The Bank, without prejudice to any other remedy for breach of Contract, by giving 6 months

notice of default sent to the Bidder, may terminate this Contract in whole or in part:

a. if the Bidder fails to deliver the EFRM Solution within the period(s) specified in the

Purchase Order

or

b. if the Bidder fails to perform any other obligations(s) under the Contract.

In the event of the Bank terminating the Contract in whole or in part, In case of

termination of this contract, the Bank shall have the right to avail services of any other

bidder / agency to continue the project without any let or hindrance from bidder and the

bidder has to provide necessary help for smooth switch over. Bank will not pay any


_________________________________________________________________________________________________


charges to the bidder towards packing / forwarding / freight / transit insurance etc., for

the equipment at the time of termination/completion of the contract. In addition to the

cancellation of contract, Bank reserves the right to appropriate the bid security /

performance Bank guarantee given by the bidder. However, the Bidder shall continue

performance of the Contract to the extent not terminated.

In the event of Agreement comes to end on account of termination or by the expiry of

the term / renewed term of the Agreement or otherwise, the successful bidder shall

render all reasonable assistance and help to the Bank, for the smooth switch over and

continuity of the Services.

2.24. TERMINATION FOR INSOLVENCY:

The Bank may at any time terminate the Contract by giving written notice to the Bidder, if the

Bidder becomes bankrupt or otherwise insolvent. In this event, termination will be without

compensation to the Bidder, provided that such termination will not prejudice or affect any

right of action or remedy, which has accrued or will accrue thereafter to the Bank.

2.25. FORCE MAJEURE:

Notwithstanding the provisions of Clauses 2.23 to 2.24 the Bidder shall not be liable for penalty

or termination for default if and to the extent that the delay in performance or other failure to

perform its obligations under the Contract is the result of an event of Force Majeure. For

purposes of this Clause, "Force Majeure" means an event beyond the control of the Bidder

and not involving the Bidder's fault or negligence and not foreseeable. Such events may

include, but are not restricted to, wars or revolutions, fires, floods and epidemics.

If a Force Majeure situation arises, the Bidder shall promptly notify the Bank in writing of such

condition and the cause thereof. Unless otherwise directed by the Bank in writing, the Bidder

shall continue to perform its obligations under the Contract as far as is reasonably practical,

and shall seek all reasonable alternative means of performance not prevented by the Force

Majeure event.

Similarly, Bank shall also be not liable for any delay or failure in providing required

infrastructure or support to the bidder to perform its obligations under the contract where

such delay or failure is the result of an event of Force Majeure. For purposes of this Clause,

"Force Majeure" means an event beyond the control of the Bidder and not involving the

Bidder's fault or negligence and not foreseeable. Such events may include, but are not

restricted to, wars or revolutions, fires, floods and epidemics

2.26. INCIDENTAL SERVICES:

The Successful Bidder may be required to provide any or all of the following services,

including additional service, if any, at their cost:


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a. Performance or supervision of on-site assembly and /or start-up of the supplied EFRM

Solution;

b. Furnishing of a detailed operations and maintenance manual for each appropriate

unit of the supplied EFRM Solution;

2.27. COPY RIGHT/LICENCE VIOLATION:

The bidder shall explicitly absolve the Bank of any responsibility/liability for use of

system/software delivered along with the equipment; (i.e. the bidder shall absolve the bank

in all cases of possible litigation/claims arising out of any copy right/license violation.) for

software (s) sourced either from third parties or from themselves.

2.28. PRODUCT WITHDRAWAL

During the tenure of warranty and post-warranty AMC period, if the OEM withdraws the

support for the EFRM Solution, the successful bidder be it OEM or SI should replace the

product with an equivalent or better alternative product (subject to the maximum cap equal

to the Capital cost of Hardware and Software) which is acceptable to the bank, or if

successful bidder (SI) supports the existing box with spares for the entire contract period, at

no additional cost to the bank and without causing any performance degradation. If the

successful bidder or OEM fails to provide the product as specified above, the bank reserves

the right to invoke the Bank Guarantee.

2.29. RESPONSIBILTY FOR FAULT FREE OPERATION AND SERVICE LEVEL AGREEMENT:

The Successful Bidder (SB), following the execution of the Contract, will assume total

responsibility for the fault free operation of the EFRM Solution during the comprehensive

onsite warranty period of 1 year followed by a comprehensive annual maintenance contract

for 5 years.

The Bank will normally approach successful bidder, for any problem relating to the products

supplied under this purchase order. The Bank however reserves its right to take up directly

with the Original Equipment Manufacturer of products supplied under this purchase order

and this condition shall be incorporated by successful bidder, in their contract / agreement

with the Original Equipment Manufacturer.

A Proposed SLA Time is the essence of the contract and the bank expects the Bidder to complete the project

as per the implementation plan specified in the RFP. If the Bidder fails

I. to deliver any or all software; or

II. to commence services within the time specified as per the terms of the RFP; or


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III. to perform the services and extend the support that meets the requirements as stipulated

in the RFP within the time specified in the RFP; or

IV. to maintain the uptime of the solution/component of the solution;

The Bidder need to execute a Service Level Agreement/Contract with the Bank covering all

terms and conditions of this tender. Bidder need to strictly adhere to Service Level

Agreements (SLA). Services delivered by bidder should comply with the SLA mentioned

below. The Bank shall without prejudice to its other rights and remedies under and in

accordance with the terms of the RFP levy liquidated damages from payments due to the

Bidder. SLA will be reviewed on a quarterly basis. SLA violation will attract penalties. Inability of the Bidder either to provide the requirements as per scope or to meet the timelines

as specified would attract penalties/liquidated damages. Service Levels will include Availability measurements and Performance parameters. The Vendor shall provide Availability Report on monthly basis and a review shall be

conducted based on this report. A monthly report shall be provided to the Bank at the end of

every month containing the summary of all incidents reported and associated Bidder

performance measurement for that period. Bidder shall use an appropriate tool for the

purpose of such reporting. Details of such tools should be shared prior to start. Performance measurements would be assessed through audits or reports, as appropriate to

be provided by the Bidder e.g. utilization reports, response time measurements reports, etc.

The tools to perform the audit will need to be provided by the Bidder. Audits will normally be

done on regular basis or as required by Company and will be performed by Bank or Bank

appointed third party agencies or statutory bodies. System availability is defined as: {(Scheduled operation time – system downtime) / (scheduled operation time)} * 100%

Where:

I. “Scheduled operation time” means the round the clock (24 hours) working of the

System for the month. All planned downtime on the system would be deducted from

the total operation time for the month to give the scheduled operation time.

II. “System downtime” subject to the SLA, means accumulated time during which the

System is not available to the Bank‟s users or customers due to in-scope system or

infrastructure failure, and measured from the time Bank and/or its customers log a call

with the Bidder help desk of the failure or the failure is known to the Bidder from the

availability measurement tools to the time when the System is returned to proper

operation. III. Service Levels should be complied with irrespective of the customizations that the

applications would undergo during the tenure of the Contract.


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Severity Definition Severity Definition during Live operations due to Infrastructure/Functional issues of the EFRM

Solution.

LEVEL Function / Technology

Severity 1

a. a. Any problem arising in the implemented EFRM modules due

to which real-time detection or prevention is not working or;

b. Any problem due to which the components of EFRM Solution are not

available to the Bank‟s users or does not perform according to the

defined performance and query processing parameters required as

per the RFP or;

c. Showstoppers involving major functional failure in the application.

There are no usable workarounds available to troubleshoot the

Problem

Severity 2

a. Any problem arising in the implemented EFRM modules due to which near-real

time detection or prevention is

not working or ;

b. Any incident which is classified as “Severity 1” for which an

acceptable workaround has been provided by the Bidder or;

c. Users face severe functional restrictions in the application

irrespective of the cause.

Severity 3

a. Any problem arising in the implemented EFRM modules due to which offline

detection and prevention is not working or;

b. Any incident which is classified as “Severity 2” for which an

acceptable workaround has been provided by the Bidder or;

c. Moderate functional restrictions in the application irrespective of

the cause. Has a convenient and readily available workaround.

Availability Measures

Minimum

Service

LEVEL Function / Technology Level

I. Critical a. Any problem due to which online/offline 99.5%

detection or prevention is affected for more

than 2 channel


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II. Key

a. Any problem due to which online/offline detection

or prevention is affected for 2-3 channels or; 98%

b. Any incident which is classified as “Critical” for

which an acceptable (by Bank) workaround has

been provided.

III. Significant

a. Any incident which is classified as “Key” for which

an acceptable (by Bank) workaround has been

provided or; 95%

b. Any problem due to which online/offline

detection or

prevention is affected for any one channel

Performance Measures

Minimum

Module Measurement Service

Level

Risk Assessment Response Time less than 1 Seconds 99.5%

Engine

Alert Management Alert generated within 10 seconds of 95%

transaction hitting the risk assessment engine

And

Respond back to the concerned system within

2 seconds when resolved by an operator/ auto

resolved

Case Management Case generated within 20 seconds of case rules being triggered 95%

User Interface Response to instruction under 2 sec and 95%

Screens Screen refresh under 6 seconds

SLA for Service area is as follows:

Service Support and

Management for

EFRM System

Availability of relevant logs for last 3 months at application

level.

All earlier logs should be periodically archived for future


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retrieval and reference. Application should support retrieval

of logs for any period on demand.

Standard/Exceptional reports as per the Banks Requirement

within 24 hours.

Compliance with bank‟s IT Policy and Information security

policy.

Performance and availability event monitoring 24X7X365

Alerts within 1 second of threshold violation or service outage

24X7X365 Performance, event monitoring and correlation.

24x7x365 Onsite support for the solution

Implementation of version updates / upgrades including

adherence to the release schedule each quarter

Providing Root Cause Analysis (RCA) of various critical and

high priority issues raised by the bank

Synchronization between DC and DR under Bank‟s specified

RTO and RPO.

Periodic software refresh through the identified Escrow

arrangement.

Real time dashboard customized view like SLA reporting,

Health monitoring report, Alert report, Monthly/quarterly

report etc. as per Bank requirement should be published

before 7th Day of subsequent month.

Backup before or after any major change.

SLAs for Real-time alert generation by the EFRM system

System should be able to generate Real-time alerts through

SMS/Email/Call Intimation within less than one second of the

transaction happening in the source system for various EFRM

scenarios of core banking and other channel transactions

B. LIQUIDATED DAMAGES: The penalty can be deducted for

a. Delay in delivery of project

b. For not meeting SLA

c. Losses/Breaches and Penalty

Penalty shall be levied separately and independently to each other.

a. Delay in delivery of project

I. If the deliverables are not submitted as per the implementation schedule and project

phasing or extensions in writing as may be given by Bank, the Bidder shall be liable to pay

Penalties as mentioned in Clause 1.4.7 of this RFP.


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b. Penalty for not meeting SLA

I. The vendor needs to submit SLA report to Bank on monthly basis. The Vendor‟s performance

for every SLA parameter will be assessed against Minimum Service Level requirements for

each criterion. Service default will occur wherever vendor fails to meet minimum service

level. For decrease of minimum service level, a penalty of Rs 10,000/- will be charged for

every 1% point or part thereof. In such cases Bank has option to charge Liquidated damage

to the vendor.

II. The maximum amount that can be levied by way of penalty under this category shall not

exceed 10% of EFRMS Solution cost for the first year and 50% of yearly payment due to the SB

for 2nd to 6th year.

III. In case Bank extends the contract after 6 year, the above clause shall apply.

c. Penalty for Losses/Breaches

This shall be in addition to the liquidation damages for not meeting SLA which is defined

separately.

i. Penalties will be levied @ Rs 20,000/- per instance for any loss or equal to the loss of

amount due to breach will be deducted whichever is higher, bank has suffered due to

frauds taken place during the down time or non-availability of system.

ii. Penalties will be levied @ Rs 20,000/- per instance or equal to the loss of amount due to

breach will be deducted whichever is higher for violations of rules configured to prevent

fraud and/or generate alerts etc.

iii. Penalties will be levied @ Rs 20,000/- per instance or equal to the loss of amount due to

breach will be deducted whichever is higher for alerts not sent on time to

helpdesk/service desk in case of Frauds.

iv. Penalty of Rs 5,000 per hour delay in service response and resolution will be imposed. The

response and resolution time is defined in table below.

v. All the penalties under 2.29 B (c) i to iv will together be restricted to maximum amount

equal to yearly payment due to the SB. Penalty amount will be deducted from any

payment due to the SB or invoking performance Bank Guarantee for the 2nd year to 6th

year. For the first year during warranty the maximum amount can be levied under 2.29 B

(c) i to iv will together be restricted to 10% of EFRM Solution cost. For subsequent years

penalty will be applicable as defined herein above in clause (b).

Issue Classification For all period (After Go-Live)

Response Time Resolution Time

Severity 1 30 minutes 2 hours

Severity 2 60 minutes 8 hours

Severity 3 120 minutes 2 working days


_________________________________________________________________________________________________


2.30. E-TENDERING:

Bank has decided to determine L1 through commercial bid submitted by the bidders in the

bank’s E-Tendering website https://iobtenders.auctiontiger.net. Rules for web portal access

are as follows:

a) Bidder should be in possession of Class II or Class III Digital Certificate in the name of

company/bidder with the capability of both signing and encryption for participating

in the e-tender. Bidders are advised to verify their Digital Certificate with the E-Tender

service provider at least two days before the due date of bid submission and confirm

back to the Bank.

b) Bidders at their own responsibility are advised to conduct a mock drill by coordinating

with the e-tender service provider one day before the submission of the technical bids.

c) E-Tendering will be conducted on a specific web portal as detailed in 1.1 (schedule of

bidding process) of this RFP meant for this purpose with the help of the Service Provider

identified by the Bank as detailed in 1.1 (schedule of bidding process) of this RFP.

d) Bidders will be participating in E-Tendering event from their own office / place of their

choice. Internet connectivity /browser settings and other paraphernalia requirements

shall have to be ensured by Bidder themselves.

e) In the event of failure of their internet connectivity (due to any reason whatsoever it

may be) the service provider or bank is not responsible.

f) In order to ward-off such contingent situation, Bidders are advised to make all the

necessary arrangements / alternatives such as back –up power supply, connectivity

whatever required so that they are able to circumvent such situation and still be able

to participate in the E-Tendering Auction successfully.

g) However, the vendors are requested to not to wait till the last moment to quote their

bids to avoid any such complex situations.

h) Failure of power at the premises of bidders during the E-Tendering cannot be the

cause for not participating in the E-Tendering.

i) On account of this the time for the E-Tendering cannot be extended and BANK is not

responsible for such eventualities.

j) Bank and / or Service Provider will not have any liability to Bidders for any interruption

or delay in access to site of E-Tendering irrespective of the cause.

k) Bank’s e-tendering website will not allow any bids to be submitted after the deadline

for submission of bids. In the event of the specified date and time for the submission of

bids, being declared a holiday for the Bank, e-tendering website will receive the bids


_________________________________________________________________________________________________


up to the appointed time on the next working day. Extension / advancement of

submission date and time will be at the sole discretion of the Bank.

l) However, during the submission of bid, if any bidder faces technical issues and was

unable to submit the bid, in such case the Bank reserves its right to grant extension for

bid submission by verifying the merits of the case and after checking necessary details

from Service provider.

2.31 LIMITATION OF LIABLITY:

The liability of bidder under the scope of this RFP is limited to the value of the relevant order.

2.32. COMPLIANCE TO LABOUR ACT:

As per Government (Central / State) Minimum Wages Act in force, it is imperative that all the

employees engaged by the bidder are being paid wages / salaries as stipulated by

government in the Act. Towards this, successful bidder shall submit a confirmation as per

format provided in Annexure XI of the RFP.

2.33 Escrow Mechanism

The Bank and the Bidder shall mutually agree to appoint an escrow agent to provide escrow

mechanism for the deposit of the source code for all the software applications of EFRMS

Solution supplied/procured by the Bidder to the Bank in order to protect its interests in an

eventual situation. In case of a disagreement between the Bank and the Bidder regarding

appointment of an escrow agent, the Bank shall appoint an escrow agent at its entire

discretion which shall be final and binding on the Bidder. The Bank and the Bidder shall enter

into a tripartite escrow agreement with the designated escrow agent, which will set out, inter

alia, the events of the release of the source code and the obligations of the escrow agent.

Costs for the escrow will be borne by the Bank. As a part of the escrow arrangement, the final

selected Bidder is also expected to provide the source code along with detailed source

code documentation (including data structure) of all the software applications of EFRMS

Solution and other critical business solutions which have been duly reviewed by an external

independent organization.

The escrow arrangement suggested by the Bidder shall not be binding on the Bank. The Bank

reserves the right to explore alternate escrow mechanisms based on the Bank's existing

practices. The Bank and the Bidder may enter into such escrow arrangement that is mutually

agreed upon by the two parties.

Bidder to quote the prices of escrow management services in commercial (Annexure III).


_________________________________________________________________________________________________


2.34. OTHER TERMS AND CONDITIONS

a. The Bank shall have the right to withhold any payment due to the SB, in case of delays

or defaults on the part of the SB. Such withholding of payment shall not amount to a

default on the part of the Bank.

b. SB shall hold the Bank, its successors, assignees and administrators fully indemnified

and harmless against loss or liability, claims actions or proceedings, if any, that may

arise from whatsoever nature caused to the Bank through the action of its technical

resources, employees, agents, contractors, subcontractors etc. However, the SB would

be given an opportunity to be heard by the Bank prior to making of a decision in

respect of such loss or damage.

c. SB shall be responsible for managing the activities of its personnel and will be

accountable for both. SB shall be vicariously liable for any acts, deeds or things done

by their technical resources, employees, agents, contractors, subcontractors etc. that

is outside the scope of power vested or instructions issued by the Bank.

d. SB shall be the principal employer of the technical resources, employees, agents,

contractors, subcontractors etc. engaged by SB and shall be vicariously liable for all

the acts, deeds or things, whether the same is within the scope of power or outside the

scope of power, vested under the contract to be issued for this tender.

e. The indemnification is only a remedy for the Bank. The successful bidder is not

absolved from its responsibility of complying with the statutory obligations as specified

above. Indemnity would be limited to court awarded damages and shall exclude

indirect, consequential and incidental damages. However indemnity would cover

damages, loss or liabilities suffered by the Bank arising out of claims made by its

customers and/or regulatory authorities.

f. SB shall be held entirely responsible for the security and the protection of their workers

at all times inclusive of non-working hours. They shall be deemed to have included for

all costs associated therewith, including cost of insurance, medical expenses etc if

any. SB shall inform all his employees, technical resources, employees, agents,

contractors, subcontractors etc. associated in execution of the work awarded under

this RFP, to work in the specified area and they should not move around at other

places of premises without any specific reason.


_________________________________________________________________________________________________


g. SB or its authorized agents or its employees / technical resources shall not store or

allow to store in the Bank’s premises any goods, articles or things of a hazardous,

inflammable, combustible, corrosive, explosive or toxic nature.

h. SB and its employees, technical resources, agents, contractors, subcontractors or its

authorized agents shall provide full co-operation to other agencies working in the

premises and shall follow the instruction of site in charge. No extra claims shall be

entertained on account of any hindrance in work.

i. SB shall not be entitled to any compensation for any loss suffered by it on account of

delays in commencing or executing the work, whatever the cause of delays may be

including delays arising out of modifications to the work entrusted to it or in any sub-

contract connected therewith or delays in awarding contracts for other trades of the

Project or in commencement or completion of such works or for any other reason

whatsoever and the Bank shall not be liable for any claim in respect thereof.

j. It is well defined and understood that the labour or any employee or technical

resources of the SB will have no right for claim of employment in the Bank.

k. No extra claim shall be entertained on account of all the redo of work on account of

SB’s negligence and resulting into make good of the damages or damaged portions

during executing the job. All such cost shall be borne by the SB.

l. SB shall indemnify the Bank from all the acts & deeds on account of negligence by his

employees, agencies, representatives or any person acting on his behalf.

m. SB shall take all risk Insurance coverage for its employees, technical resources,

representatives or any person acting on his behalf during the contract period to cover

damages, accidents and death or whatever may be.

n. SB should indemnify the Bank for Intellectual Property Rights (IPR) / copy right violation,

confidentiality breach, etc., if any.

o. The Bank ascertains and concludes that everything as mentioned in the tender

document or its addendum circulated to the bidders and responded by the bidders

have been quoted for by the bidders, and there will be no extra cost associated with

the same in case the SB has not quoted for the same.


_________________________________________________________________________________________________


2.35. RESOLUTION OF DISPUTES

In case of any disagreement or dispute between the Bank and the successful bidder, the

dispute will be resolved in a manner as outlined hereunder.

The Bank and the Successful Bidder shall make every effort to resolve amicably by direct

informal negotiations any disagreement or dispute between them on any matter connected

with the contract or in regard to the interpretation of the context thereof. If, after thirty (30)

days from the commencement of informal negotiations, the Bank and the Successful Bidder

have not been able to resolve amicably a contract dispute, such differences and disputes

shall be referred, at the option of either party, to the arbitration of one single arbitrator to be

mutually agreed upon and in the event of no consensus, the arbitration shall be done by

three arbitrators, one to be nominated by the Bank, one to be nominated by the successful

bidder and the third arbitrator shall be nominated by the two arbitrators nominated as

above. Such submission to arbitration will be in accordance with the Arbitration and

Conciliation Act 1996. Upon every or any such reference the cost of and incidental to the

references and award shall be at the discretion of the arbitrator or arbitrators or Umpire

appointed for the purpose, who may determine the amount thereof and shall direct by

whom and to whom and in what manner the same shall be borne and paid.

Any dispute or difference whatsoever arising between the parties and of or relating to

construction, operation or effect of this contract or the validity or the breach thereof, shall be

settled by Arbitration in accordance with the Rules of Arbitration of the “SCOPE” and the

award made in pursuance thereof shall be final and binding on the parties. Courts of

Chennai city shall alone have jurisdiction to the exclusion of all other courts, in respect of all

differences and disputes envisaged above.

2.36 NAMES AND CONTACT DETAILS OF IEMs FOR THE ADOPTION OF INTEGRITY PACT IN

PUBLIC SECTOR BANK:

As per the directions of Central Vigilance Commission, all public sector banks are required to

adopt Integrity Pact in any procurement valued above the threshold value. Bidder shall

submit Annexure XIV and XV (Integrity Pact) in stamp paper duly signed by their authorized

signatory along with the technical bid. Indian Overseas Bank have appointed the below two IEM‟s for this purpose:

Names Address Phone/Mobile No Email ID

Prof S. Sadagopan Director, IIIT, Bangalore

26/C, Electronics City

Hosur Road

Bangalore-560100

080-26782560

09900177142

[email protected]

Mr. K.Srinivasan Director General(retired),

CPWD

C-2, Block 1, Mayfair

Apartments

2A, LIC Colony Road,

Velachery

Chennai 600042

044-22430588

9444620305

[email protected]


_________________________________________________________________________________________________


ANNEXURE-I (A)

SCOPE OF WORK

1. The scope of work for the Bidder and OEM would include design, supply, configuration,

customization, integration, testing, user acceptance, , documentation, training,

warranty support and post warranty maintenance support, it contracted for all the EFRM

Solution components including software/ licenses/tools required for the fulfilment of the

scope.

2. The EFRMS will cover enterprise wide fraud detection and prevention covering different

channels and as detailed in this section.

3. The Bidder/OEM is expected to comply with the Technical & Functional Specifications

given as per Annexure I B.

4. The Bidder’s/OEM’s responsibility will also include designing, sizing, procuring

development, testing, implementation, training and maintenance of the EFRMS

required as part of this RFP that includes all Software Development Life Cycle activities

(SDLC) including customization, parameterization and implementation of application

software, training, etc. covering at minimum the below listed areas of the Bank’s

functions and requirements.

4.1 Real Time Monitoring

4.2 Real time Alert generation

4.3 Detection & Rule Engine

4.4 Case Management & Workflow

4.5 Scoring

4.6 Analytics

4.7 Data Management

4.8 BI (Business Intelligence) & Reporting

4.9 Integration & Interface

4.10 Integrated Fraud Risk Management

4.11 Forensic Support

5. Additionally, the Bidder/OEM will be responsible for:

5.1 The end to end Implementation of the solution (EFRMS) including

integration with various systems to meet the requirement of real time

monitoring, Detection, and Prevention of the Fraud.

5.2 Hand-over successfully either to the bank or any vendor appointed by

the bank at the end of the agreed upon contract period

5.3 Setting up a IT Service desk

6. The services offered as part of the warranty and post-warranty support must be in

conformance with the specifications supplied in the Technical Specification. During

this period, the Bidder will be responsible for the patch application / bug fixing /

replacement / support of all EFRMS software supplied.

7. Bidder/OEM should have experience implementation in scheduled commercial banks


_________________________________________________________________________________________________


in India/Bank in Abroad. The Bidder is required to propose a single integrated EFRM

solution from a reputed OEM for all banking channels and other in scope banking

applications.

8. The Bidder is expected to detail out technical architecture, infrastructure

requirements, detection techniques employed including alert mechanism and optimal

strategy for detection of fraud and prevention of scenarios applicable to indicative

products and channels along with their combinations (in case of bank fraud) listed

below. The bidder is also expected to validate the EFRM Solution outline/s with case

studies or leading practices based on their experience.

9. The EFRM Solution should be able to recognize/ identify the transaction characteristics

by product/ channels/ transaction type/ POS entry mode (EMV, Magnetic Stripe, E-

Commerce, Terminal Entry Capabilities/ Card media type etc) or any other

specified/available data field and apply specific risk and fraud rules. And collect data

for future purpose for each channel.

10. The EFRM Solution should cover the risks associated with the below mentioned

indicative list of channels and applications under online and/or offline mode. The

EFRM Solution should cover prevention and detection of frauds at different process

stages of the below mentioned applications and channels for all types of transactions

such as card present, card not present, financial and non-financial transaction etc.

10.1 Online Mode: - The Fraud detection is to be done on real time basis.

The authorization/decline of the In-flight transaction should not affect

performance of the source systems. Real time monitoring and prevention

on transactions pertains following products:-

10.1.1 Internet Banking

10.1.2.Mobile Banking

10.1.3. PoS/MpoS

10.1.4. Payment Gateway

10.2 Offline Mode: - The Fraud detection is done post facto and the decision

should not have any impact on the in-flight transaction. Offline monitoring/Near

Real Time alert management and actioning on transactions pertains to the

above said channels in case if bank wishes to switch to offline mode.

10.3 The proposed EFRM Solution should have capabilities to integrate with

bank’s Core Banking solution and other peripheral systems like Treasury etc. If

Bank proposes any new application to be integrated with the EFRMS Solution

then SB has to provide the effort estimation for the implementation in terms of

man days. Rate quoted for Man-days shall be applicable. Cost for additional

hardware required for the above addition shall be borne by the Bank.


_________________________________________________________________________________________________


10.4 The proposed EFRM Solution should be able to comply with various RBI

and other regulatory guidelines related to Electronic payments and Cyber

Security.

10.5 The bidder should propose Suitable tools for Analytics, Alert

management, Case Management, Rules Management, Workflow

management, Data formatting, Data Quality, Real time/online/Offline

availability mode, Fraud Model maturation pre-requisites and any other

component / module required for an Enterprise Fraud Risk Management EFRM

Solution.

10.6 Alert management: Tools to store the alerts and make it available to the

Fraud analysts. Manual creation and generation of alerts should be supported.

10.7 Case management: The tool should have pre-configured case

templates, correspondence generation and a case visualization interface. Tool

should also have feature of creation of new templates based on the case type.

10.8 Rules Management: Ability to define and deploy rules in real time

environment. The EFRM Solution should support addition/ creation/ updation /

deletion of new fraud/ risk rules/ patterns without necessitating any major

customization at source level.

10.9 The bidder is expected to integrate the EFRMS with the existing

transactional and other systems like

10.9.1 Internet Banking

10.9.2 Mobile Banking

10.9.3 PoS/MpoS

10.9.4 Payment Gateway

10.10 Real time/online/Offline availability mode: The EFRM Solution should be

configured to provide 100% real-time scoring of authorization requests and

pre authorization requests. In addition it should have the online /offline mode

of running as well.

10.11 Fraud Model maturation pre-requisites: The EFRM Solution should

clearly state the requirements related to the frequency of the Data feed

required for the optimal performance of the Fraud model.

10.12 The EFRM Solution shall provide Risk based Authentication depends on

the Scoring

10.13 The EFRM Solution should detect and block fraud with real-time risk

analysis and risk advice. The detection should not be based on just a few

parameters but on an analysis of the transaction with reference to the factors

of user profile, history, location, behavior, velocity etc. The analysis should

ensure minimal false alerts without losing out on the real suspects.


_________________________________________________________________________________________________


10.14 Easy Integration with bank's delivery channel systems and Core

Banking System i.e. multi-channel support in the application.

10.15 EFRM Solution should also be capable of monitoring/preventing

transactions based on scenarios in respect of transactional systems such as

CBS subsequently without changing the provided software for channel

transactions. User should be able to add/delete/modify rule/scenarios without

any dependencies. Integration with delivery channel

applications/transactional systems will be the responsibility of the Bidder.

10.16 The application should support combination of Rules and Statistical

Model working, so that bank can start using the application from day one

without depending on historical data. Self-learning feature should also be

available.

10.17 The system should have the feature such that the bank should be

able to do following actions based on response (fraud detection):

10.17.1 Deny/allow transaction.

10.17.2 Challenge the user for additional Authentication.

10.17.3 Generate alerts to the monitoring team.

10.17.4 Provide reports stating all facts and figures of operations.

10.17.5 Automatic Switch over mechanism between monitoring

and prevention mode as per requirement.

10.18 The proposed EFRM Solution should support the existing customer base

/transaction base on each of the channel and must support scalability to

add additional future growth without the need to discard the earlier set-up.

The present customer base /transaction base with the channels are as

below:-

S.

No

Channel

User

Base

No.

of

Transac

tion/

Year

Expected

Growth of

Transaction

Per Year

Expected

Growth of

user base

Per Year

Max Concurre-

nt Transaction

in a Day

observed last

year

1 Internet banking

11 Laks 365 Lakhs

30% 30% 5000

2 Mobile

Banking

2 Laks 146 Lakhs

30% 30% 50

3 PoS/MPoS 4000 19 Lakhs

30% 30% 50

4 Payment

Gateway 80 37

Lakhs 30% 30% 100


_________________________________________________________________________________________________


The participating bidder(s) / SI shall calculate the bill of material for application software,

hardware and other relevant software, considering a TPS (Transaction per second) of 100

10.19 The specified TPS is to be benchmarked in the implemented hardware

and software post implementation

10.20 The proposed EFRM Solution should be able to monitor and detect

frauds in real-time for all channels and near real time for CBS if

implemented by the bank.

10.21 The proposed EFRM Solution should have the capability for cross-

channel fraud monitoring and prevention.

10.22 Overall scope must ensure full coverage of 24x7 monitoring and fraud

detection for integrated channels and products.

10.23 The proposed EFRM Solution should provide robust fraud detection and

risk scoring capabilities using following approach but not limited to as

below:

10.24 The proposed EFRM Solution should provide web based scenario

authoring tool to configure new fraud schemes as and when required.

10.25 The proposed EFRM Solution should allow configuring various business

policies like approve/decline/challenge/hold transaction based on the

fraud risk score.

10.26 The proposed EFRM Solution should provide advanced case

management system with rich client software for link analysis and

visualization of complex networks that can be integrated across source

systems for case investigation.

10.27 Multi tenancy support and Data segregation should be available.ie

multiple section of the bank should be able to monitor their systems

independently. The application should support global and tenant

specific rules.

10.28 The EFRM Solution should provide Cross channel fraud Risk

Management.

10.29 Ability to detect employee fraud / Insider fraud using appropriate

rules/mechanisms.

10.30 The application should receive the latest fraud trends so that pro-


_________________________________________________________________________________________________


actively rules can be integrated into the system. The Bidder should

explain the mechanism/process for the same.

10.31 The EFRM Solution should provide method to generate reports to the

authorized end-users including standard system reports, user defined

reports, report distribution, report administration, and report

development capabilities. The system should be capable of generating

various MIS reports/Dashboards as per the requirement of the bank from

time to time.

10.32 Further system should be able to generate user specific customized

reports.

10.33 Audit logs should be available for all user activities.

10.34 The EFRM Solution shall integrate with Bank’s Biometric Authentication

Solution for User Authentication of the Solution.

10.35 Application tuning such as application load balancing should be

available and the application should have high throughput and low

latency response.

10.36 EFRM Solution should comply with all RBI/NPCI/CERT-In/NCIIPC

stipulated guidelines with respect to Fraud prevention in electronic

channels and Cyber security.

11. The EFRM Solution should have the ability to create alerts and flag fraudulent

transaction or sets of transaction indicating fraudulent behavior.

12. The EFRM Solution should have the ability to prepare cases and assign it to

investigation/ decision making team, in all such scenarios where the propensity of

fraudulent behavior is high.

13. Risk Based Authentication for Internet and Mobile Banking :

I. The proposed EFRM Solution should be able to monitor Internet and mobile

banking transactions.

II.The proposed EFRM Solution should be able to prevent existing and emerging

frauds as result of phishing attacks, malware attacks, Distributed denial-of-

service attack (DDoS), Man-in-the-Middle (MITM) and Man-in-the-browser

(MITB) attacks etc.

III.The proposed EFRM Solution should monitor and detect frauds for all login

and post login related transactions.

IV. The proposed EFRM Solution should support advanced IP geo-location

capability to detect IP Country, IP City, Proxy IP and zone hopping.

V.The proposed EFRM Solution should support site authentication capability with

personalized images and phrases.

VI. The proposed EFRM Solution should support integration with wide range of

2FA techniques including SMS/Email OTP, software tokens, hardware


_________________________________________________________________________________________________


tokens, transaction signing tokens, PKI certificates & Digital Signature

certificate.

VII.EFRM Solution should have capability to build and re-factor dynamic e-

banking user behavior profiles.

VIII.The proposed EFRM Solution should support IPV6 addressing.

14. Real-Time Fraud Prevention for Payment Gateway/PoS/MPOS transactions:

I. The proposed EFRM Solution should be able to monitor Debit/Credit card

transactions across POS/MPoS, and Payment Gateway channels.

II.The proposed EFRM Solution should support payment card fraud prevention

against skimming, counterfeit cards, lost and stolen cards, Mass card

compromise, sudden surge and anomalous behavior, zone hopping.

III.The proposed EFRM Solution should be able to combat both card present

and card not present frauds in real-time.

IV. The EFRM Solution should provide pre-packaged scenarios and scoring

models or have the flexibility to create such scenarios and models with

minimal efforts as and when required for debit cards and credit cards.

V.The proposed EFRM Solution should have capability to detect common point

of compromise (CPC) for compromised POS, MPoS and Merchants.

VI. The proposed EFRM Solution should support customer looped fraud

prevention capabilities where customers can set their own rules regarding

their debit card usage using mobile banking or internet banking interface.

Sample customer defined rules/policies include: Block transactions from

particular country, Block transactions from particular channels for a

country, Block specific channel transaction exceeding a threshold

amount etc

15. Solution Architecture: Suitable Architecture for EFRMS has to be proposed factoring

all source systems, fraud data requirements, Alert Management, Case

Management, Rules Management and Workflow Management to achieve the

above objectives. The proposed EFRM Solution must clearly state the requirements

around Hardware, Software, Predefined Data Layouts, DBMS, Analytical models

including Neural Network engine, anomalies in customer behavior, Network link

analysis, Implementation approach etc.

i. The EFRM Solution shall be implemented at DC and DR Site in Active

Passive mode.

ii. There shall be automatic Service/component level failover as per RTO

RPO.

iii. The EFRM Solution shall be Web Based.

iv. All Components shall be latest version available in the market and all

latest patches shall be applied before UAT and movement to production.

v. The EFRM Solution should also include an UAT environment.

vi. The RTO between DC & DR shall be less than 120 Minutes. and an RPO of 30

minutes

vii. The EFRM Solution should be vertically and horizontally scalable.

viii. The EFRM Solution must demonstrate BCP capability periodically as per


_________________________________________________________________________________________________


Bank’s Policy.

ix. The Hardware shall be sized to ensure that RAM & CPU Utilization shall

not exceed more than 70% at any given point of time during the contract

period. In case of violation, the hardware shall be upgraded by the bidder

to meet the same without any additional cost to the Bank.

16. Hardware: The bidder has to design and size the required hardware, software,

middleware (if any), Database, storage etc for the EFRMS as defined in the scope of the

overall EFRM Solution and all the related application based on their implementation

experience.

I. The hardware technology proposed for the EFRM Solution should be the enterprise

class, best of the breed, latest, tested and stable release of OEM and based on

the latest platform enabling technology supporting the complete EFRM Solution.

II. The bank would require the EFRM solution to be implemented with enterprise level

database. Also all the software supplied along with the EFRM software should be of

Enterprise level.

III. The production hardware must be enterprise class with adequate vertical and

horizontal scalability. There must be adequate CPUs and memory available to

accommodate the sizing and growth aspirations of the Bank during the contract

period. During the contract period the Bank will not consider any plea by the

bidder for horizontally scaling the appliance in case the sizing is inadequate.

Hence the Bidder must propose an appliance having adequate vertical

headroom. In case any horizontal scaling of the appliance is required then the

Bank would not bear any cost and the cost will have to be borne by the Bidder.

IV. The Bidder/OEM is responsible to arrive at the sizing independently. The Bank is not

responsible for any assumption made by the Bidder for not meeting the

performance/service levels as desired in the document, the Bidder will at their

cost carry out the necessary upgrades / replacements. The Bank will not pay any

additional amount during the period of the contract.

V. Bidder is required to provide the detailed configuration of the proposed

Hardware (Training, Test & Development, Production and DR server)

environments in Annexure I.

VI. The system should be configured in Active- Passive mode. The entire system

should be configured in such a way that there should not be any single point of

failure. Bidder has to propose all the hardware peripherals and size the software

required accordingly.

VII. The Bidder will have to size the DR site which must be capable of handling 100%

of the storage load of DC production. The Servers-CPU, memory and other

components can be sized at 100% of the DC. The DR will be used during periodic

DR Drills and when DC (primary) is not available.


_________________________________________________________________________________________________


VIII. Separate adequately sized hardware should be recommended for test &

development and training and applicable servers.

IX. There should be separate Test and Development environments. Test and

Development servers must be configured in the EFRM SOLUTION, which should be

a separate server/node/resource. The additional configuration towards this usage

should be clearly indicated.

X. The test & Development servers should be sized to 20% capacity of the respective

production servers.

XI. The performance testing server configuration will be mutually arrived with the

Bidder based on the volumes of transactions shared in the RFP.

XII. UAT Environment will be used as Pre-Production environment by the bank and it

should be sized as 20% of the production server.

XIII. The test and development environment should be sized at 20% capacity of the

production environmentAll proposed servers are required to have a minimum of

dual 1000 Mbps Ethernet network interface cards (NIC) or a better equivalent

installed on the board itself or on different slots. Each NIC will be cabled from a

different module on the switch using gigabit speed cabling.

XIV. Application, Database and Web servers should be both vertically and/or

horizontally scalable and must be capable of incremental expansion to meet the

growth requirements of the Bank as defined above. The key server hardware

proposed must be enterprise wide class in their respective category.

XV. The specified servers must be current/ recent in the OEM‟s product line and must

be fully supported by the OEM for the duration of the project and for the warranty

and post warranty.

XVI. The Bidder is required to provide the configuration details of the server system.

Each node should run separate instance of operating system. The Bidder is

required to propose automated backup solution for EFRM Solution at both places

i.e DC and DR. The Bank reserves the right to go ahead with the proposed solution

or may continue with the existing backup solution. The cost to be proposed in

Table II Annexure III.

17. Training

I. The Bidder should provide training to bank’s personnel including the architecture,

hardware, software, integration, and customization, policy installation,

troubleshooting reporting and other aspects of the EFRM Solution. Training should


_________________________________________________________________________________________________


be given on all technical/ functional/ operational area relating to EFRM Solution

proposed.

II. The Bidder will be responsible for training the Bank’s employees in the areas of

implementation, operations, management, error handling, system administration

etc. The training will be divided in two categories, first is core team training and the

second is Admins Functions Training. The scope of Training should at least cover but

not limited to the following Areas:

Core Team Training:

Functionality available in the EFRM Solution

Parameterization

Impact analysis

Auditing techniques

Advanced trouble shooting techniques

Techniques of rule writing

Log analysis and monitoring

Incidence analysis and reporting

Admin Functions Training:

Functionality available in the EFRM Solution

Customization development

Auditing techniques

Advanced user training

Deployment of various products / packages as part of the solution

Development and deployment of new products using the proposed EFRM

Solution

Using of all the auditing tools being provided

Developing new audit reports / tools using the proposed EFRM Solution

Advanced training on the operating systems, database systems, EFRMS system

and network systems to be used by the proposed EFRM Solution

Training for report writer facility to create new reports and modify existing

reports

System and Application administration at branches

Backup administration guide

III. The Bank will be responsible for identifying the appropriate personnel for all the

training requirements. Bank reserves the right to seek additional batch/es at the

price quoted against the each line item.

Core Team Training - 2 Batches of 5 – 10 each - Two weeks.

Admin Functions Training 1 Batch of 5 – 10 each - One Week

IV. The Bidder will impart training to all the necessary users on the EFRM SOLUTION as

per schedule. The Bidder must ensure that proficient personnel conduct the


_________________________________________________________________________________________________


training at the Banks’ training Centers identified for the same. SB to share the profile

of the trainer to the Bank for its concurrence prior to start the training.

V. The Bidder will be responsible for providing the users with the requisite training

material in both hard and soft copies for the core team/implementation training,

technical training, and end user training and train the trainers. The onus of

preparing the training material will be on the Bidder.

VI. The Bidder should provide training to personnel identified by Bank on functional

and technical of EFRM Solution.

VII. Training should include training aids such as online tutorials, hard copies and

softcopies of the manuals, etc.


_________________________________________________________________________________________________


ANNEXURE – I (B)

TECHNICAL SPECIFICATIONS

S.No Technical Requirements Compli

ance

Yes/No

Remarks

1. General Capabilities

1.1

The EFRM Solution should have capability to provide

scoring models, please provide an overview of this

capability

1.2 The EFRM Solution should have a packaged model for

each component/across components.

1.3 The EFRM Solution should support predictive scoring

models.

1.4 The EFRM Solution should support model score

transactions across multiple channels by staff, customer

and channel attributes and across products.

1.5 The EFRM Solution should have capability to include

rule/model alerts combined into an Entity level Alert. For

example, Entities may include: transactions, customers,

accounts, POS/ATMs, etc.

1.6 The EFRM Solution should have capability to triggered

rules/models/scores collated with regard to

transaction/account/temporal data into a single alert?

1.7 The EFRM Solution should have capability to enhance

or suppress new alerts for an entity, based on previous

worked or un-worked alerts?

1.8 The EFRM Solution should have capability to define

versions for rules and models.

1.9 The EFRM Solution should have ability to set pre-define

frequency at which models/rules needs to be

reviewed.

1.10 The EFRM Solution should have capability to

automatically identify behavior trends.


_________________________________________________________________________________________________


1.11 The EFRM Solution should support tracking levels include

Transaction, Card, Account, Customer, Merchant, POS,

ATM, channel, etc.

1.12 The EFRM Solution should support grouping capabilities

as dimensions for trending, e.g. regional, merchant

type, customer type, temporal, etc.


dynamically configure system list in the application?

E.g. fraud types, users, roles, etc.

1.14 The system should provide business users functionality to

create, edit and delete multiple watch lists for different

data fields

1.15 The EFRM Solution should have capability to add watch

lists as a component of the rules or models.

1.16 The EFRM Solution should support the development and

use of application scorecards

1.17 The EFRM Solution should work in real-time with the

application authorizing system.

1.18 The EFRM Solution should have ability to assign risk /

fraud scores to transactions.

1.19 The EFRM Solution should have ability to score individual

transactions

1.20 The EFRM Solution should be able to apply fraud score

at customer level

1.21 The EFRM Solution should be able to build anomaly

detection models to find previously unknown activities

that are indicative of fraud

1.22 The EFRM Solution should have ability to build and

deploy new models

1.23 The EFRM Solution should have ability to define clusters

using several different techniques and relations

1.24 The EFRM Solution should have ability to include

different sets of limits and thresholds for different event

types

1.25 The EFRM Solution should have ability to utilize the full

suite of inbuilt analytics such as


_________________________________________________________________________________________________


1.26 Logistic Regression

1.27 Regression

1.28 Time series

1.29 Graphical model builder

2 Enterprise wide Alert & Case Management

2.1

The EFRM Solution should have ability to suppress

unwanted alerts

2.2 The EFRM Solution should route alerts to the

appropriate person

2.3 The EFRM Solution should have advanced routing rules

to route along any data event

2.4 The EFRM Solution should have capability to reduce

redundant alerts

2.5 The EFRM Solution should have capability to group

alerts into single entity actionable events

2.6 The EFRM Solution should provide reports on alerts

2.7 The EFRM Solution should have capability to visualize

the network related to alerts or risk networks

2.8 The analyst should be able to action alerts by routing,

emailing, closing or other events

2.9 The analyst should be able to make notes in alerts

2.10 The EFRM Solution should be Integrated with case

management

2.11 The EFRM Solution should support the technique of

defining trusted pairs to reduce false positives.

2.12 The EFRM Solution should support detailed Threshold

Analysis, in order to fine tune alerts and reduce false

positives.

2.13 The EFRM Solution should support ability to import Alerts

from external detection systems in batch and real time.

2.14 The EFRM Solution should support the ability to correlate

Alerts in batch and real time in order to detect linkages

between the Alerts.


_________________________________________________________________________________________________


2.15 The EFRM Solution should support the ability to score

alerts in order to prioritize the alert analysis task.

2.16 The EFRM Solution should systemically identify linkages

between different alerts, even though the alerts are

generated from different batches and runs.

2.17 The EFRM Solution should support ability to score Alert

Correlations and automatically promote them to

Cases.

2.18 The EFRM Solution should support Standard

Comments/Notes for Alerts

2.19 The EFRM Solution should support the ability to capture

investigation narrative for an Alert.

2.20 The EFRM Solution should support the ability to print

Alert details based on a pre-define template.

2.21 The EFRM Solution should support the ability to email

Alert details based from the application.

2.22 The EFRM Solution should support ability to accept

responses to email within the application.

2.23 The EFRM Solution should support different queues of

Alerts in order to facilitate access to the alerts.

2.24 The EFRM Solution should have capability to customize

workflows, call scripts to guide investigators, and screen

designs

2.25 The EFRM Solution should have capability to configure

rule so they are exported to 3rd party systems in batch

or real-time?

2.26 The EFRM Solution should support alerts prioritization for

fraud analysts by risk, team and or product

2.27 The EFRM Solution should support read-only access to

full account data, previous alerts, and the causes of

any alert (e.g. rules triggered)

2.28 The EFRM Solution should support account/Card blocks

with real-time integration to host/authorization systems.

2.29 The EFRM Solution should have capability to provide

commentary - free text with the ability to add new

comments but not edit old comments.


_________________________________________________________________________________________________


2.30 The system should have full audit log of investigator

case actions and employee account actions, with the

history visible on screen

2.31 The EFRM Solution should have the function to allow

any employee to refer a suspicion of fraud via the

system. This means access to an input screen only - no

special access right necessary for this function. Also the

EFRM Solution should have automatic fields, drop-down

lists, field validation and compulsory fields to ensure

speed of data entry and quality of information.

Anonymous data entry option (part of whistle blowing

process). Data entry triggers a warning (e-mail, SMS,

system alert, etc.) to relevant investigators.

3 Workflow

3.1 The EFRM Solution should provide the ability to perform

systematic actions based upon an analyst’s work

action.

3.2 Screen flow and system process must represent the task

workflow.

3.3 The EFRM Solution should be able to define the

systematic actions to be taken, based upon an

analyst’s work action.

3.4 Power users should have the ability to configure

standard workflows to route case activities to

appropriate teams

3.5 Detection rules creation/modification and deletion

could be subject of approval by more than one

appointed person using workflow functionality.

3.6 Alerts should be managed by more than one


3.7 Cases should be managed by more than one


3.8 Reports review and appropriate reaction could be

managed by more than one appointed person using

workflow functionality.

3.9 Workflow actions should not be deleted or altered after

submission


_________________________________________________________________________________________________


3.10 Internal employee should not be able to

delete/modify/recreate workflow steps.

3.11 The EFRM Solution should have the ability to delete or

remove workflows if they become redundant

3.12 The EFRM Solution should have the ability to control or

change (edit/delete) certain workflow functions

3.13 The EFRM Solution should provide different access rights

for different users

3.14 The EFRM Solution should be able to manage and

capture audit trails for workflow configuration

3.15 The EFRM Solution should have the ability to create and

modify workflow without assistance of software vendor


automatically and intelligently identify potentially linked

accounts and compare customers who have

performed transactions at the same location. To

compare accounts with similar account details

(overlap in address, phone numbers, employer, etc.)

3.17 The system should support alert management

capabilities to support management of confirmed

cases E.g. post-fraud customer management,

recoveries, legal proceedings, etc.

3.18 The EFRM Solution should have capability to send

selective alerts to an automated outbound calling/

SMS/email tool to manage and then close an alert.

3.19 The EFRM Solution should have capability to highlight

previous alerts on an entity and it should have the

ability to highlight activity on entities who have

previously been confirmed fraud, and the entity unique

identifier doesn’t change after the fraud event.

3.20 The solution should have case management tool

handle multiple teams / workbaskets / roles within a

team

3.21 The aforesaid allocation shall also be made possible

through a further segregation based on the Transacting

Branches, Regions etc. The reference "Transacting

Branch" herein means and includes the Home Branches


_________________________________________________________________________________________________


of the accounts involved in the transactions done

through delivery channels like Internet Banking, Mobile

banking, Payment Gateway etc.

4 Reports

4.1

The EFRM Solution should have pre-defined reports for

each component/across components?

4.2 The system should provide ad-hoc reports and should

support report designing for new reports.

4.3 The EFRM Solution should support integration with third

party BI tools for report generation.

4.4 The EFRM Solution should support exploratory analytics.

4.5 The EFRM Solution should support standard interfaces

provided for industry standard BI interface layers.

4.6 The EFRM Solution should have controls to prevent

unauthorized access, and access between users.

5. Data Management

5.1 The EFRM Solution should support data Extract Transfer

and Load i.e. Cleansing, matching, error handling, etc.

5.2 The EFRM Solution should support predictive scoring

model for confirmed fraud, suspect data, and

recommended model/rules.

5.3 The system should have a Data dictionary.

6 Additional Requirement

6.1 The EFRM Solution should be able to get all the

transactional logs like money transfer, bill pay as well as

any profile change transactions etc on a real time or

offline manner for the risk engine to analyze and

calculate the risk value of the transaction and build

case for forensic and further manual risk analysis

6.2 Proposed EFRM Solution should have a comprehensive

out-of-the-box rules for each channel/across channels

6.3 The EFRM Solution should have the capability for


_________________________________________________________________________________________________


Device-ID check and User-Device ID association

check and EFRM Solution should provide functionality

to register the device(s) for the first time.

6.4 The EFRM Solution should detect too many transactions

from the same user (User Velocity) or from the same

device (Device velocity, Beneficiary Velocity) within a

time-interval and different location.

6.5 The EFRM Solution should have capability for Zone-

hopping check, have capability for Trusted IP check

,have the capability for Trusted Aggregator check .

6.6 The EFRM Solution must support risk evaluation at the

time of Pre-login, login and Post-login on the Internet

banking system. Risk engine should identify all types of

related transactions on Internet banking/Mobile

banking/Payment Gateway

6.7 The EFRM Solution should have the capability to provide

collated fraud/risk information from its global fraud

intelligence network database which is tracked by the

Command center or similar setup that monitor fraudster

behaviour in fraud groups, Device Ids, banks and ISPs

across several countries. And this database should get

constantly updated.

6.8 The EFRM Solution must be able to use the regular

inputs from the Online Fraud monitoring services (Anti-

Phishing, Anti-Pharming, Anti-Trojans etc) such as

suspected IPs, suspected locations, compromised

accounts, Mule account details used by various Trojan

families, dummy data fed to fraud sites etc and other

inputs provided by the bank and third parties on a

continual basis.

6.9 The EFRM Solution should support all leading platforms

including Windows,LINUX and multiple flavours of UNIX

on the server side, support Oracle database and

support various browsers.

6.10 The EFRM Solution must provide easy interface for

designing, testing (off-line and on-line simulation) and

deploying customized rules/policies. Ability to run rules

in a -simulation mode to monitor the effect of a rule

without actually applying it.

6.11 Risk Engine should be configurable for learning only

mode or production mode. Bank should be able to


_________________________________________________________________________________________________


switch on this based on their convenience.

6.12 The EFRM Solution should support analysis of common

point of compromise (CPC) and also possible points of

compromise. It should support automated way of

identifying point of compromise like system, user, ISP etc

and It should also have the capability to de-dupe and

provide suspect compromised accounts basis the

identified point of compromise.

6.13 The EFRM Solution must be able to integrate with

additional systems if required to source data for

enhanced risk scoring capability.

6.14 The APIs, Back Office applications, and databases

should support creating rules using Internet Protocol

Version 6 (IPv6) addresses in addition to IPv4 addresses.

6.15 The EFRM Solution should have inbuilt auditing and

logging functionality. All events should be logged and

be available to support investigation related to fraud

incidents and other uses.

6.16 The EFRM Solution must have inbuilt reporting and

should have ability to add new reports. A customized

reporting dashboard is to be provided to conduct

proactive risk monitoring, case management, as well as

trending and modelling analysis.

6.17 The EFRM Solution should have mechanism built to

interface with other systems in the future and should

provide updates to integrate newer authentication

mechanisms.

6.18 The EFRM Solution should be able to integrate with the

any authentication system in the bank. The EFRM

Solution should also support for Digital Signature

Certificate as an authentication method.

6.19 The application should support combination of Rules

and Statistical Model working, so that bank can start

using the application from day one. Multi-variable

rules and events to focus on fraud vectors.

6.20 The system should have the feature such that the

bank should be able to do following actions based

on response (fraud detection):

1. Deny/allow transaction.


_________________________________________________________________________________________________


2. Integrate to Challenge/Auth system for additional

authentication.

3. Generate alerts to the monitoring team.

4 Provide reports stating all facts and figures of

operations

6.21 Multi tenancy support and Data segregation should be

available.ie multiple section of the bank should be able

to monitor their systems independently. The application

should support global and tenant specific rules.

6.22 The application should support the following rules and

events models.

1. Built in rules

2 Custom rules

3. Combination rules

4. Domain specific rules

5. External rules

6. Any other applicable rules

6.23 Should be able to restrict/allow transactions based on

IP address, city, country, ZIP Code, and any other

geographic variables, terminal id (POS / MPOS / URL /

mobile number etc). It should also be possible to define

any dynamic variable which could be part of overall

message set for restricting / monitoring transactions

6.24 Scope for integration with multiple authentication

mechanisms for a specific risk level

6.25 Support detection of both wired and wireless fraud

related based on IP and anomaly in transaction

content due to MitM attacks. The EFRM Solution should

support the ability to track behavior based on IP

address. Support cross border/multi-currency

transactions.

6.26 Should check for URL tampering while the request is

sent for authentication/authorization.

6.27 Should support velocity checks(user and device).


_________________________________________________________________________________________________


6.28 The EFRM Solution should be able to recognize/ identify

the transaction characteristics by product/ channels/

transaction type/ POS entry mode (EMV, Magnetic

Stripe, E-Commerce etc.) or any other

specified/available data field and apply specific risk

and fraud rules.

6.29 The EFRM Solution should be capable of identifying the

country of origin and destination based on defined

parameters and filters the transaction through country

specific regulations.

6.30 The EFRM Solution should have provisions for hosting

country specific risk assessment and fraud monitoring

rules and apply the same at the time of transaction

passing through the EFRM Solution.

6.31 The system should be able to detect fraud during

authorization, store valuable management information

and provide audit trails.

6.32 The system should have the capability to self-control

false positives and false negatives.

6.33 The EFRM Solution should assist in detecting suspicious

activity and anomalous changes in transaction activity

patterns, and help reduce false-positive alerts.

6.34 The EFRM Solution should have a comprehensive

monitoring capability. Every operation must be verified

according to risk criteria defined by a set of rules. Rules

include those pre-set parameters in rule configuration.

6.35 All the criteria of the monitoring module are configured

by combining the programmed rules of operations and

variable parameters. The programmed rules of

operations may include the identification, by the

system, of such transgressions as the following:

1. Transactions across multiple countries/ geographies

within specified time frame.

2. Multiple transactions / concentration of usage at the

same merchant or group of merchants

3. Repeated unsuccessful attempts at entering PIN

4. Every transaction must be given a score, based on

the rules defined in Fraud &Risk Monitoring and


_________________________________________________________________________________________________


Management System.

5.Should support detection of pre-authorizations &

authorizations and assign risk scores accordingly for

approval or decline of the transaction

6.Should manage risk at the portfolio level in real-

time/near real-time

6.36 Should support multiple fraud scoring models. Should

be able to have customized fraud scoring model to

manage the unique risk profile of each of the portfolios

6.37 Should be able to interface with authorization systems

and processes to address improper transactions before,

during or immediately after they occur. OEM should

provide interface APIs

6.38 Should be able to develop enterprise case

management with parameterized workflow i.e. 1

person will be authorized to view and close an alert

generated. 2 . Bank will like to ascertain at any point in

time why any alert was closed/not closed and reasons

thereon through this functionality

6.39 Support behavioural analysis, environmental profiling

and predictive detection techniques for high-risk CNP

and Internet/Mobile transactions.

6.40 Support Network (wire line and wireless) related frauds

(Internet/Mobile etc.) based on IP or detection of

anomaly in transaction content due to MitM attacks.

The EFRM Solution should support the ability to track

behavior based upon IP address.

6.41 Identification of transactions across various geographic

locations from the same card, account, customer

6.42 System should not store /display sensitive information

like Card details / Password / Pin / Authentication data

etc. which is part of the transaction data.

6.43 System should be able to provide different types of

Users’ rights and access to various databases, reports

and functionalities to different players.

6.44 The system should allow the administrator to modify the

rules at their end rather than raising a request with OEM.

All the parameters of the transactions should be

available to write a rule as per the requirement of the


_________________________________________________________________________________________________


organization.

6.45 Support simulation of an impact analysis for a given rule

i.e. ability to check/drill through the history of

transactions for defined period and analyze fraud

behaviour/ pattern. This will help in understanding the

potential impact of setting up a particular rule before

defining/setting up the real-time rule in live

environment.

6.46 The Simulators should be capable of testing what if

scenarios assess conflicts in multiple rule configurations

and also help test efficiency of the rules.

6.47 Risk Alerts: The system’s risk engine should be able to

build and utilize highly detailed merchant and

cardholder profiles together with known historical fraud

practices for statistical evaluation and rapid detection

of change in customary use patterns.

6.48 Common Point of Purchase (CPP): The system should

be able to identify merchant locations at which

account data may have been compromised and

subsequently used to effect fraudulent transactions at

other points of interaction.

6.49 Fraud Report Generator: The system should have a

fraud reporter tool to enable both issuers and acquirers

to run standard reports. Reports should contain up-to-

the-second data, reported in real-time, and should be

generated immediately or on a schedule established

by the user to allow the member to quickly identify

current fraud trends and problem areas or merchants.

6.50 The system should have a tool that can be used to

view, add, modify, delete, or confirm transaction

information online based on the scenario.

6.51 The EFRM Solution should support addition/ creation/

updating/ deletion of new fraud/ risk rules/ patterns

without necessitating any major customization at

source level.

6.52 Capability to detect/ prevent application/

configuration of duplicate rules.

6.53 Should not have any restrictions on type of

rules/number of rules that can be set up


_________________________________________________________________________________________________


6.54 The EFRM Solution should support nesting of different

conditions/rules to arrive at desired rules wherever

logically feasible

6.55 Should have rule priorities defined basis which the alerts

should get queued

6.56 Transactions satisfying multiple rules should get

prioritized / scored high etc…

6.57

Few of the rules that the risk engine should monitor &

deploy to throw alerts are mentioned as under:

IP checks: De-duplication Fraudulent IPs and decline

transactions

Velocity checks

6.58 Device authentication checks

6.59 Risk Scoring based on rules deployed to accept or

reject transactions

6.60 Award high score to those transactions originated from

countries where KYC compliance is low

6.61 Country/ Geographic de-duplication

6.62 High transaction amount alerts

6.63 Unusual transaction pattern

6.64 Behavioural change in the customer’s transactions

6.65 Transaction limits at card level etc.. and User Profile

6.66 It should support pre-configured case templates,

automated correspondence generation, and a case

visualization interface.

6.67 The system should support preparation of customized

reports specific to cases, to help users to meet MIS and

any statutory reporting requirement.

6.68 The system should support interactive dashboards that

enable management to analyze operational

performance of investigative functions and recognize

trends to provide improved oversight and governance

of risk management practices.


_________________________________________________________________________________________________


6.69 Automated routing of alerts to appropriate

investigative units.

6.70 Support maintenance of negative/positive lists of

merchants/customers/cards etc.

6.71 The EFRM Solution should provide for applying rules with

combination of multiple elements/fields such as card

no. + card no. + Merchant ID + Location.

6.72 The list maintenance should be made dynamic

whereby there is a flexibility to add any authorization /

authentication field data by mentioning the field name

& the field value which can be used in rule building.

6.73 The EFRM Solution should have rich query mechanism to

retrieve data related to various financial/non-financial

transactions emanating from different channels and

different formats.

6.74 Should have ability to generate various reports as per

regulators / statutory requirements

6.75 Should have ability to generate dynamic fraud analysis

reports about fraud trends/patterns and provide fraud

analysis.

6.76 The system should support comprehensive and

customizable management dashboard.

6.77 The reporting module should provide review logs for

rules added/modified/deleted etc

6.78 The reporting module should provide analysis reports on

the actioning part like number of alerts handled per

analyst, time taken per alert etc.

6.79 The EFRM Solution should have comprehensive alerts

management with severity as per set parameters and

send the same to addressees by SMS, E-mail, IVRs or off-

line through messages/reports etc...

6.80 Generation of alerts should be supported based on

custom rules.

6.81 The EFRM Solution should be capable of distributing

alerts to the multiple locations/users.

6.82 The EFRM Solution should provide a interface for Banks

Fraud Analysts to work on the cases which could


_________________________________________________________________________________________________


include calling customers, blocking terminals, blocking

bin, raising a dispute, generate alert, etc.

6.83 The EFRM Solution should also provide monitoring and

management of application components on the web

based browser, which could include interfaces, process

status, threads, etc.

6.84 Detect fraud by example i.e. allowing the analyst to

define a transaction pattern and generate reports

regarding transactions in such pattern.

6.85 The EFRM Solution should have DC, DR, UAT and Test &

Development licenses.

6.86 The EFRM Solution should work from DR site also.

6.87 The EFRM Solution should support higher versions of OS,

Database etc.

6.88 System should also support switch over of high risk

transactions from one second factor authentication

method to another to maintain business continuity if

required by the Bank.

6.89 Proposed EFRM Solution should have hierarchy of users

to perform various internal tasks that can be done

either by an individual or a group of individual

6.90 The EFRM Solution be able to integrate with various

adaptive authentication of all channels as per

requirements (refer RBI Circular DPSS(CO)PD

No.1462/02.01.14.003/2012-13 dated February 28,2013.

6.91 Should conform to all regulatory, statutory, legal acts

and rules including IT Act 2000 (Amendment 2008).

6.92 Should understand the current setup and infrastructure

of the bank and should be able to integrate with the

existing systems with minimal disruption.

6.93 There should be detailed write up/presentation giving

the approach and methodology it proposes to use in

implementing the proposed EFRM Solution.


_________________________________________________________________________________________________


ANNEXURE – I (C)

List of all IOB locations where the EFRM Solution needs to be installed and operationalized.

Sl. No.

Name Address

1

PDC -- Chennai

M/s Tata Communications Limited

No.4, Swami Sivananda Salai

Chennai

2

DRS – Hyderabad

M/s. Ctrl-S Data centers Ltd, 1st floor, Pioneer Towers, Plot

No: 16, Software Units Layout, Hi-tech City, Madhapur,

Hyderabad-500081

Note: Bank reserves its right to alter the above list viz. Delete/modify/add etc with due

notice.


_________________________________________________________________________________________________


ANNEXURE II (A)

OFFER COVERING LETTER

DATE:



Indian Overseas Bank,

Central Office,

763, Anna Salai,

CHENNAI – 600 002.

Dear Sir,

Sub: Your RFP No.RFP/ITD/010/17-18 dated 16.11.17 FOR SUPPLY, IMPLEMENT AND

MAINTENANCE OF FRAUD RISK MANAGEMENT SOLUTION DELIVERY CHANNELS END TO

END

With reference to the above RFP, having examined and understood the instructions, terms

and conditions forming part of the RFP, we hereby enclose our offer for providing said

Solution as detailed in your above referred RFP.

We confirm that the offer is in conformity with the terms and conditions as mentioned in the

above-cited RFP and agree to all the terms and conditions of the RFP and subsequent

amendments made, if any.

We also understand that the Bank is not bound to accept the bid / offer either in part or in full

and that the Bank has right to reject the bid / offer in full or in part or cancel the entire

tendering process without assigning any reasons whatsoever.

We furnish hereunder the details of Demand Draft / Bank guarantee in lieu of EMD submitted

towards RFP document fees and EMD Amount.

Description Amount in

INR

DD / BC

NUMBER

DATE OF THE

DD

Name of issuing

Bank & Branch

Cost of Bid Document 20,000/-

EMD/ Bank guarantee

Amount

30,00,000/-

Authorized Signatory Name and Designation Office Seal

Place:

Date:


_________________________________________________________________________________________________


ANNEXURE – II (B)

FORMAT FOR TECHNICAL BID

1) Name and Address of the Company

2) Registered Address of the Company

3) Year of Incorporation

4) Local/Contact Address

5) Contact Person

a) Name:

b) Designation:

c) Phone:

d) Fax:

e) Cell No:

f) E-mail

5) Make and Model of the Solution

6) OEM of the Solution

7) Version of the Solution

8) ISO certification with validity.

9) Turnover & Net Profit of the Bidder (Rs. In Crores) Turnover Positive Net Worth /

Net Profit (After Tax)

FINANCIAL YEAR

2014-2015

2015-2016

2016-2017

10) Details of atleast one scheduled Bank in India with

minimum of 2000 Branches or in a Bank abroad with

minimum business turnover/ business mix (advances +

deposits) of USD 10 bn as of FY 2015-16– handling the

similar transaction loads, where the EFRMS (OEM specific)

has been successfully deployed and running live for CBS

and two delivery channels.

11) Details of atleast one Scheduled Commercial Bank

(excluding Co-operative Banks & RRBs) in India having a

minimum Business turnover/ Business Mix (Advances +

Deposits) of Rs.30,000 crore as of last financial year (2015-

16), where any Risk Management Solution/Risk Based

Solution for Bank/ AML/ Treasury applications has been

successfully deployed by Bidder.

We attach herewith the proof of documents as required in support of terms stipulated in

Clause 1.3 of the RFP No. RFP No.RFP/ITD/010/17-18 dated 16.11.17. We confirm that the

prices quoted by us in the commercial bid are as stipulated by the Bank in Clause 1.11 of the


_________________________________________________________________________________________________


RFP No. RFP No.RFP/ITD/010/17-18 dated 16.11.17. We also confirm that we agree to all the

terms and conditions mentioned in this RFP No. RFP No.RFP/ITD/010/17-18 dated 16.11.17.


Place:

Date:


_________________________________________________________________________________________________


ANNEXURE – III

FORMAT FOR INDICATIVE COMMERCIAL BID

1. Name of Bidder :

2. Address of Corporate Office :

TABLE I – CAPITAL COST OF SOLUTION:

Sl.

No

Item of purchase Unit Price

Qty

Total Price

( Rs)

1 EFRM Software License with 1 year initial

comprehensive warranty and first year support

charges

2 System OS with first year support charges

3 Tools with first year support charges (a separate sheet

indicating name of the tool and its cost should be

attached along with the sheet)

4 Database License with first year support charges

5 One time Installation, Commissioning of Solution at

DC, DR as per Scope of Work

6 Training Cost Core Training as per scope of work 2

7 Training Cost Admin Functional training as per SOW 1

8 Total Cost of the solution

TABLE II – CAPITAL COST OF HARDWARE:

Sl.

No


Qty

Total Price

( Rs)

1. Servers

2. Storage

3. SAN Switch with connectivity cable

4. Appliance if any

5. Miscellaneous Hardware if any (Name the

miscellaneous hardware along with cost of individual

line, if any via separate sheet)

6. Total Cost of the solution

TABLE III – MANDAYS FOR CUSTOMISATION AFTER SIX MONTHS FROM GO-LIVE

Sl.

No


Qty

Total Price

( Rs)

1. Cost of one man day effort for services outside the 500


_________________________________________________________________________________________________


scope of RFP to be implemented over 5 years 6 months

period post go-live (Man-day means one resource

working for 8 hours. Payment will be made as per no. of

man day effort X unit cost of concerned item/activity)

2. Total Cost of Support for Customisation

* This is for the purpose of reckoning the L1 price and not to be construed as committed man-

days by the Bank.

TABLE IV – AMC CHARGES FOR EFRM Solution Hardware (Table no II)

Sl.No Details AMC Charges

1 AMC Charges for 2nd year after the initial Comprehensive warranty

period of 1 year

2 AMC Charges for 3rd year after the initial Comprehensive warranty

period of 1 year

3 AMC Charges for 4th year after the initial Comprehensive warranty

period of 1 year


period of 1 year


period of 1 year

6 Total

TABLE V – ATS CHARGES FOR EFRM SOFTWARE, TOOLS INCLUDING DATABASE (Table no 1, Sl no

1 to 3)

Sl.No Details ATS Charges Software Wise Total ATS

Charges

per

Annum

EFRM

Software

System OS Tools Database

Software

1 ATS Charges for

2nd year

2 ATS Charges for

3rd year

3 ATS Charges for

4th year

4 ATS Charges for

5th year

5 ATS Charges for

6th year

6 Total


_________________________________________________________________________________________________


TABLE VI – TOTAL COST OF OWNERSHIP (TCO)

Sl.No Description TABLE Total Cost (Rs.)

1 Total amount under Serial no. 8 (ADD) Table I

2 Total amount under Serial no. 6 (ADD) Table II

3 Total amount under Serial no. 2 (ADD) Table III

4 Total amount under Serial no. 6 (ADD) Table IV

5 Total amount under Serial no. 6 (ADD) Table V

6 GRAND TOTAL XXXXXXXXXXXXXX

NOTE:

1. L1 will be determined based on the lowest quoted of Grand total under Table VI serial

no 6 of TCO.

2. Entering into AMC with the successful bidder shall be strictly as per terms and

conditions defined in Clause 1.6 of this RFP.

3. Minimum AMC/ATS value should be quoted 6% of respective hardware/software.

We certify that the EFRM solution quoted above meets the Technical Specifications as per

Annexure – I (B) of the RFP No.RFP/ITD/010/17-18 dated 16.11.17 and prices quoted are all in

compliance with the terms indicated in Clause 1.11 of the RFP No.RFP/ITD/010/17-18 dated

16.11.17. We also confirm that we agree to all the terms and conditions mentioned in RFP

No.RFP/ITD/010/17-18 dated 16.11.17.

Authorised Signatory Name and Designation Office Seal

Place:

Date:


_________________________________________________________________________________________________


ANNEXURE IV

LETTER OF AUTHORISATION / CERTIFICATION (MAF) FROM ORIGINAL EQUIPMENT

MANUFACTURER (OEM)

We OEM of the Hardware/Solution hereby authorize M/s. _____________________ (name of the

Company with address) to quote prices for the following components of the hardware etc

invited vide its RFP No. RFP/ITD/010/17-18 dated 16.11.17.

(Tick whichever is appropriate and strike out others)

Make and Model:

WE (Name of the OEM) also confirm the following:

a) Technical specification of the hardware / equipment/Solution quoted by the

bidder meets the specifications stipulated in the above-cited RFP.

b) In the event of bidder, not providing services or services provided by the bidder

is not adequate, and then the same shall be provided to the Bank at the same

terms and conditions of the RFP directly or through other partners / authorized

resellers equivalent to the bidder.

c) The hardware / equipments/ Solution for which the bid is submitted are for

latest / running models and are not marked to be withdrawn during the next 36

months from the date of delivery of the hardware / equipment.

d) Spares for the hardware / equipment quoted by the bidder will be available for

at least 6 years from the date of delivery of the hardware / equipment.

e) Delivery schedule stipulated in the RFP will be strictly adhered to.


Place:

Date:


_________________________________________________________________________________________________


ANNEXURE -V

CERTIFICATE FROM CLIENT

We hereby certify that M/s. ________________ was awarded contract for the supply of Risk

Management Solution/Risk Based Solution for Bank/ AML/ Treasury applications vide our

Purchase Order Reference No. ________ dated________ (copy of PO enclosed) with reference

to our RFP Reference No. _____________ dated ________.

We also certify that M/s. ________________ has executed the contract so awarded to them

complete in all respects as per terms and conditions of the above referred Purchase Order /

RFP. The details of project execution under the above purchase order / RFP is as under

Year in which the

EFRM Solution

supplied.

Details of Solution / Hardware

supplied and installed. (List out of

the make and model of hardware

supplied and also the version of

solution)

Name and details of contact

person of the organisation for

reference.


Place:

Date:


_________________________________________________________________________________________________


ANNEXURE VI

DETAILS OF SUPPORT INFRASTRUCTURE AVAILABLE WITH BIDDER

S No: Location Details Contact details with

names , address ,

contact Number, e-

mail ID etc.

Specify whether

direct service centers

or exclusive

franchisee service

centers or authorized

service centers

Number of

Service

Engineers

attached

1. CHENNAI

2. HYDERABAD

We hereby certify that the details of direct service centers or exclusive franchisee service

centers or authorized service centers mentioned above are of our own.


Place:

Date:


_________________________________________________________________________________________________


ANNEXURE – VII

LETTER OF UNDERTAKING

The Assistant General Manager

Information Technology Department


Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

1. We hereby confirm that we agree to all the RFP terms and conditions of the RFP/ITD/010/17-

18 dated 16.11.17, its Annexure’s, amendments made to the RFP without any pre-conditions.

Any presumptions, assumptions, deviations given or attached as part of technical document

(technical bid) be treated as null and void.

2. We confirm that the undersigned is authorized to sign on behalf of the company and the

necessary support document delegating this authority is enclosed to this letter.

3. We also agree that you are not bound to accept the lowest or any bid received and you

may reject all or any bid without assigning any reason or giving any explanation

whatsoever.

Dated at__________ this ______________ day of __________________2017.

Yours faithfully,

For ____________________

Signature: _______________

Name: __________________


Place:

Date:


_________________________________________________________________________________________________


ANNEXURE -VIII

SELF DECLARATION – BLACKLISTING

The Assistant General Manager

Information Technology Department


Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

We hereby certify that, we have not been blacklisted in any Central Government / PSU /

Banking / Insurance company in India as on date of the RFP.


Place:

Date:


_________________________________________________________________________________________________


ANNEXURE IX

BANK GUARANTEE FORMAT FOR EARNEST MONEY DEPOSIT

To …………………………….………………

…………………………………………...

…………………………………………...

WHEREAS _____________________________(Name of Tenderer) (hereinafter called "the Tenderer"

has submitted its tender dated _______________________ (Date) for the execution of (Name of

Contract)_____________ _______(hereinafter called "the Tender") in favour of

______________________hereinafter called the "Employer"; KNOW ALL MEN by these presents

that we, _________(name of the issuing Bank), a body corporate constituted under the

_______________________having its Head Office at __________________amongst others a

branch/office at ________________ (hereinafter called "the Bank" are bound unto the

employer for the sum of

Rs_______________(Rupees________________________________________only) for which payment

well and truly to be made to the said Employer, the Bank binds itself, its successors and

assigns by these presents; THE CONDITIONS of this obligation are:

(a) If the Tenderer withdraws its Tender during the period of Tender validity specified in the

Tender; or

(b) If the Tenderer having been notified of the acceptance of his Tender by the Employer

during the period of Tender validity;

(i) fails or refuses to execute the Agreement, if required; or

(ii) fails or refuses to furnish the Delivery/Performance security, in accordance with Clause

___________ of conditions of Contract.

We undertake to pay to the Employer up to the above amount upon receipt of his first

written demand without the Employer having to substantiate his demand, provided that in his

demand the Employer will note that the amount claimed by him is due to him owing to the

occurrence of one or both of the two conditions, specifying the occurred condition or

conditions.

Notwithstanding anything to the contrary contained herein:

i) Our liability under this Bank guarantee shall not exceed Rs___________ (Rupees

__________________ only) and

ii) This Bank guarantee shall be valid upto and till ………..; and being the date of expiry of

the guarantee and

iii) We are liable to pay upto the guaranteed amount only and only if we receive from

you a written claim or demand within the claim period not later than 12 months from the said

expiry date relating to default that happened during the guarantee period and our liability


_________________________________________________________________________________________________


under this bank guarantee shall be extinguished and our liability under the bank guarantee

shall stand discharged unless such written claim or demand is received by us from you on or

before______**_____being the date of expiry of the claim period.

Dated _________________day of ________________________2017.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.___________________________,

its authorised official.

(*) To be suitably altered depending on the nature of constitution of the bank that issues the

guarantee.

(**) There shall be a claim period of twelve months from the date of expiry of the guarantee.

Hence the date should be twelve months from the date of expiry of guarantee.


_________________________________________________________________________________________________


ANNEXURE - X

PROFORMA OF BANK GUARANTEE (DELIVERY)

THIS GUARANTEE AGREEMENT executed at _________________ this _________________ day of

____________ Two Thousand Seventeen

BY:

__________________________________ Bank, (*), a body corporate constituted under Banking

Companies Acquisition and Transfer of Undertakings Act, 1970 having its Registered Office /

Head Office at ___________________________ ___________________, and a Branch Office at

________________________ ___________________ (hereinafter referred to as “the Guarantor”,

which expression shall, unless it be repugnant to the subject, meaning or context thereof, be

deemed to mean and include its successors and assigns)

IN FAVOUR OF:

Indian Overseas Bank, a body corporate constituted under Banking Companies Acquisition

and Transfer of Undertakings Act, 1970, having its Central Office at 763 Anna Salai, Chennai

600 002 (hereinafter referred to as “the Bank”, which expression shall, unless it be repugnant

to the subject, meaning or context thereof, be deemed to mean and include its successors

and assigns)

ON BEHALF OF:

M/s. _______________________________________________ , a company within the meaning of the

Companies Act, 1956 (I of 1956) and having its Registered Office at

_______________________________________________ (hereinafter referred to as “the Vendor”,

which expression shall, unless it be repugnant to the subject, meaning or context thereof, be

deemed to mean and include its successors and assigns)

1. WHEREAS the Bank on ________________, has entered into a contract with the vendor

for supply, installation and operationalization of EFRM Solution of the bank.

2. AND WHEREAS pursuant to the Bid Documents, Purchase Order dated ______________

and other related documents (hereinafter collectively referred to as “the said

documents”), the Bank has agreed to purchase from M/s. __________________________

_____________________ the said EFRM solution, more particularly described in the said

documents, and the vendor has agreed to supply the said EFRM solution to the Bank,


_________________________________________________________________________________________________


subject to payment of price as stated in the said documents and also subject to the

terms and conditions, covenants, provisions and stipulations contained in the said

documents.

3. AND WHEREAS pursuant to the above arrangement, the Bank has placed a purchase

Order with the said vendors and the vendors has duly confirmed the same.

4. AND WHEREAS in terms of the said documents, the vendor has agreed to deliver the

said EFRM solution within a maximum period as mentioned in the said document, from

the date of acceptance of the purchase order and to provide an unconditional

irrevocable performance Bank Guarantee in favour of the Bank from a Scheduled

Commercial Bank other than Indian Overseas Bank acceptable to the Bank for

securing the Bank towards faithful observance and performance by the vendor of the

terms, conditions, covenants, stipulations, provisions of the Contract / the said

documents.

5. AND WHEREAS at the request of the vendor, the Guarantor has agreed to guarantee

the Bank, payment of Rs. ________________ (Rupees _____

_______________________________________ only), being 20% of the contract value

excluding AMC and ATS charges, towards faithful observance and performance by

the vendor of the terms of the contract.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the premises, the Guarantor hereby unconditionally, absolutely and

irrevocably guarantees the Bank as follows:

a) The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at

its office at Chennai forthwith, the sum of Rs. _____________ or any part thereof, as the

case may be, as aforesaid due to the Bank from the vendor, towards any loss, costs,

damages etc., suffered by the Bank on account of default of the vendor in the

observance and performance of the said delivery obligations and other terms,

conditions, covenants, stipulations, provisions of the contract, without any demur,

reservation, contest, recourse or protest or without any reference to the vendor. Any

such demand or claim made by the Bank, on the Guarantor shall be final, conclusive

and binding, not withstanding any difference or any dispute between the Bank and


_________________________________________________________________________________________________


the vendor or any dispute between the Bank and the vendor pending before any

Court, Tribunal, Arbitrator, or any other authority.

b) The Guarantor agrees and undertakes not to revoke this Guarantee during the

currency of these presents, without the previous written consent of the Bank and

further agrees that the Guarantee herein contained shall continue to be enforceable

until and unless it is discharged earlier by the Bank, in writing.

c) The Bank shall be the sole judge to decide whether the vendor has failed to perform

the terms of the contract for supplying the EFRM solution, and on account of the said

failure what amount has become payable by the vendor to the Bank under this

Guarantee. The decision of the Bank in this behalf shall be final, conclusive and

binding on the Guarantor and the Guarantor shall not be entitled to demand the

Bank to establish its claim under this Guarantee but shall pay the sums demanded

without any objection, whatsoever.

d) To give effect to this Guarantee, the Bank, may act as though the Guarantor was the

principal debtor to the Bank.

e) The liability of the Guarantor, under this Guarantee, shall not be affected by

i) Any change in the constitution or winding up of the vendor or insolvency or

any absorption, merger or amalgamation of the vendor with any other

company, corporation or concern; or

ii) Any change in the management of the vendor or takeover of the

management of the vendor by the Government or by any other authority; or

iii) Acquisition or nationalization of the vendor and/or of any of its undertaking(s)

pursuant to any lay; or

iv) Any change in the constitution of the Bank / vendor; or

v) any change in the setup of the Guarantor which may be by way of change

in the constitution, winding up, voluntary or otherwise, absorption, merger or

amalgamation or otherwise; or

vi) The absence or deficiency of powers on the part of the Guarantor to give

Guarantee(s) and/or Indemnities or any irregularity in the exercise of such

powers.


_________________________________________________________________________________________________


6. Notwithstanding anything contained herein:


__________________ only) and

ii) This Bank guarantee shall be valid upto and till ………..; and being the date of expiry

of the guarantee and

iii) We are liable to pay upto the guaranteed amount only and only if we receive

from you a written claim or demand within the claim period not later than 12

months from the said expiry date relating to default that happened during the

guarantee period and our liability under this bank guarantee shall be extinguished

and our liability under the bank guarantee shall stand discharged unless such

written claim or demand is received by us from you on or before______**_____being

the date of expiry of the claim period.

7. For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising there from the courts of

Chennai city where the Bank has its Central Office shall alone have jurisdiction to the

exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day,

month and year first herein above written as hereinafter appearing.



______________________,




guarantee.




_________________________________________________________________________________________________


ANNEXURE – XI

PROFORMA OF BANK GUARANTEE (PERFORMANCE)

THIS GUARANTEE AGREEMENT executed at _________________ this ____ day of

____________Two Thousand Seventeen

BY:

______________________ Bank, (*) a body corporate constituted under Banking Companies

Acquisition and Transfer of Undertakings) Act, 1970, having its Registered Office/ Head Office

at ______________, and a Branch Office at ______________________________________________

(hereinafter referred to as “the Guarantor”, which expression shall, unless it be repugnant to

the subject, meaning or context thereof, be deemed to mean and include its successors and

assigns)

IN FAVOUR OF:

Indian Overseas Bank, a body corporate constituted under Banking Companies (Acquisition

and Transfer of Undertakings) Act, 1970, having its Central Office at 763, Anna Salai, Chennai

600 002 (hereinafter referred to as “Bank”, which expression shall unless it be repugnant to the

subject, meaning or context thereof, be deemed to mean and include its successors and

assigns),

1. WHEREAS the Bank, on _____________________ has concluded a Contract with

___________________ a company within the meaning of the Companies Act, 1956 (1 of

1956) and having its registered office at ______________________________ for supply,

installation and operationalization of EFRM Solution of the bank.

2. AND WHEREAS pursuant to the Bid Documents, purchase order, and the other related

documents (hereinafter collectively referred to as “the said documents”), the Bank has

agreed to purchase from M/s…………………………….………………………who has agreed

to provide to the Bank ………………….the said EFRM Solution, more particularly

described in the said documents, subject to payment of the price as stated in the said

documents and also subject to the terms, conditions, covenants, provisions and

stipulations contained in the said documents.


_________________________________________________________________________________________________


3. AND WHEREAS pursuant to the above arrangement, the Bank, has concluded a

Contract, with M/s. ………………………… on ………. (Hereinafter referred to as “the

Vendor” which expression shall unless it be repugnant to the subject, meaning or

context thereof, be deemed to mean and include its successors and assigns), subject to

the terms and conditions contained in the said documents and the vendor has duly

confirmed the same.

4. AND WHEREAS in terms of the Contract stated in the said documents, the vendor has

agreed to warrant comprehensive maintenance of the entire EFRM solution including

the System, software, components and accessories supplied and to provide an

unconditional and irrevocable performance bank guarantee, in favour of the Bank,

from a Scheduled Commercial Bank other than Indian Overseas Bank acceptable to

the Bank for securing the Bank towards faithful observance and performance by the

vendor of the terms, conditions, covenants, stipulations, provisions of the Contract/the

said documents.

5. AND WHEREAS at the request of the Vendor, the Guarantor has agreed to guarantee

the Bank, payment of Rs. ___________ (Rupees _________ __________________ only) being

10% of the net order value excluding AMC, ATS charges towards faithful observance

and performance by the Vendor of the terms of the Contract.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the premises, the Guarantor hereby unconditionally, absolutely and

irrevocably guarantees the Bank as follows:

f) The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at

its office at Chennai forthwith, an amount of Rs ……(the amount equal to 10% of the

net order value or any part thereof, as the case may be), as aforesaid due to the Bank

from the Vendor, towards any loss, costs, damages, etc. suffered by the Bank on

account of default of the Vendor in providing comprehensive maintenance as per the

warranty and contractual terms and in the observance and performance of other

terms, conditions, covenants, stipulations, provisions of the Contract, without any

demur, reservation, contest, recourse or protest or without any reference to the


_________________________________________________________________________________________________


Vendor. Any such demand or claim made by the Bank, on the Guarantor shall be

final, conclusive and binding notwithstanding any difference or any dispute between

the Bank and the Vendor or any dispute between the Bank and the Vendor pending

before any Court, Tribunal, Arbitrator, or any other authority.

g) The Guarantor agrees and undertakes not to revoke this Guarantee during the

currency of these presents, without the previous written consent of the Bank and

further agrees that the Guarantee herein contained shall continue to be enforceable

until and unless it is discharged earlier by the Bank, in writing.

h) The Bank shall be the sole judge to decide whether the Vendor has failed to perform

the terms of the Contract in providing comprehensive maintenance as per the

warranty and contractual terms by the Vendor to the Bank, and on account of the

said failure what amount has become payable by the Vendor to the Bank under this

Guarantee. The decision of the Bank in this behalf shall be final, conclusive and

binding on the Guarantor and the Guarantor shall not be entitled to demand the

Bank to establish its claim under this Guarantee but shall pay the sums demanded

without any objection, whatsoever.

i) To give effect to this Guarantee, the Bank, may act as though the Guarantor was the

principal debtor to the Bank

j) The liability of the Guarantor, under this Guarantee shall not be affected by

i) any change in the constitution or winding up of the Vendor or any absorption,

merger or amalgamation of the Vendor with any other company, corporation

or concern; or

ii) any change in the management of the Vendor or takeover of the

management of the Vendor by the Government or by any other authority; or

iii) acquisition or nationalisation of the Vendor and/or of any of its undertaking(s)

pursuant to any law; or

iv) any change in the constitution of the Bank / Vendor; or

v) any change in the set up of the Guarantor which may be by way of change

in the constitution, winding up, voluntary or otherwise, absorption, merger or

amalgamation or otherwise; or


_________________________________________________________________________________________________


vi) the absence or deficiency of powers on the part of the Guarantor to give

Guarantees and/or Indemnities or any irregularity in the exercise of such

powers.

6. Notwithstanding anything contained herein:


__________________ only) and

ii) This Bank guarantee shall be valid upto and till ………..; and being the date of expiry

of the guarantee and

iv) We are liable to pay upto the guaranteed amount only and only if we receive

from you a written claim or demand within the claim period not later than 12

months from the said expiry date relating to default that happened during the

guarantee period and our liability under this bank guarantee shall be extinguished

and our liability under the bank guarantee shall stand discharged unless such

written claim or demand is received by us from you on or before______**_____being

the date of expiry of the claim period.

7. For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising there from the courts of

Chennai city where the Bank has its Central Office shall alone have jurisdiction to the

exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day,

month and year first herein above written as hereinafter appearing.



______________________,




guarantee.




_________________________________________________________________________________________________


ANNEXURE XII (SELF DECLARATION: GOVT MINIMUM WAGES)



Indian Overseas Bank,

Central Office,

763, Anna Salai,

Chennai – 600 002

Sir,

Sub: Confirmation for Government Rules relating to Minimum Wages:

Ref: Your Purchase Order No _______ dated______

We refer to your purchase order no. Dated / Service Level Agreement awarding contract for

__________________.

In this regard we confirm that the employees engaged by our Company o carryout the services

in your bank for the above said contract are paid minimum wages / salaries as stipulated in the

Government (Central / State) Minimum Wages / Salaries act in force. We also indemnify the Bank

against any action / losses / damages that arise due to action initiated by Commissioner of

Labour for non compliance to the above criteria.

We further authorize the Bank to deduct from the amount payable to the Company under the

contract or any other contract of the Company with the Bank if a penalty is imposed by Labour

Commissioner towards non-compliance to the “Minimum Wages / Salary stipulated by

government in the Act by your company.


Place:

Date:


_________________________________________________________________________________________________


ANNEXURE XIII

FORMAT FOR NON-DISCLOSURE AGREEMENT

THIS AGREEMENT made and entered into at Chennai on this the…..day of………2017

between Indian Overseas Bank, a body corporate constituted under the Banking

Companies (Acquisition & Transfer of Undertakings) Act 1970, having its Central Office at

No.763, Anna Salai, Chennai, hereinafter called the “BANK” which term shall wherever the

context so require includes its successors and assigns

AND

……………………a company incorporated under the Companies Act 1956 with its registered

office at ……. and its local office at ………… ……… …………… ……….. hereinafter

called the “COMPANY” which term shall wherever the context so require includes its

successors and assigns, WITNESSETH:

WHEREAS

The Bank is interalia engaged in the business of banking and in the course of such business

activity needs to implement EFRM Solution.

The Bank has short-listed the Company after completion of tendering process for

procurement of the service, i.e. to implement EFRM solution, in its office. The details of such

activities are as per Purchase Order issued by the Bank, duly accepted by the Company.

The parties intend to engage in discussions and negotiations concerning establishment of

business relationship between themselves. In the course of discussions and negotiations, it is

anticipated that the parties may disclose or deliver to the other certain or some of its trade

secrets or confidential or proprietary information for the purpose of business relationship.

NOW THERFORE THIS AGREEMENT WITNESSETH and it is hereby agreed by and between the

parties hereto as follows:

1. Confidential information-

Confidential information means all information disclosed/furnished by either party to another

party in connection with the business transacted/ to be transacted between the parties.

Confidential information shall include any copy, abstract, extract, sample, note or module

thereof and electronic material or records of Bank or Bank’s customer. The Company may


_________________________________________________________________________________________________


use the information solely for and in connection with the purpose the information was

conveyed.

2. Use of Confidential Information.

i. Each party agrees not to use the other’s confidential information for any purpose

other than for the specific purpose. Any other use of such confidential information by

any party shall be made only upon the prior written consent from the authorized

representative of the other party or pursuant to subsequent agreement between the

Parties hereto.

ii. The Company shall not commercially use or disclose for commercial purpose any

confidential information or any materials derived there from, to any other person or

entity other than persons in its direct employment who have a need to access and

knowledge of the said information, solely for the purpose authorized above.

iii. The Company shall not make news release, public announcements, give interviews,

issue or publish advertisements or Agreement, the contents/provisions thereof, other

information relating to this agreement, the purpose, the Confidential information or

other matter of this agreement, without the prior written approval.

3. Exemptions

The obligations imposed upon either party herein shall not apply to information, technical

data or know how whether or not designated as confidential, that:

i. Is already known to the receiving party (i.e. the party receiving the

information) at the time of the disclosure without an obligation of

confidentiality

ii. Is or becomes publicly known through no unauthorized act of the

receiving party

iii. Is rightfully received from a third party without restriction and without

breach of this agreement

iv. Is independently developed by the Receiving party without use of the

other party’s Confidential information and is so documented

v. Is disclosed without similar restrictions to a third party by the Party

owning the confidential information

vi. Is approved for release by written authorization of the disclosing party;

or

vii. Is required to be disclosed pursuant to any applicable laws or

regulations or any order of a court or a governmental body; provided,


_________________________________________________________________________________________________


however that the Receiving party shall first have given notice to the

Disclosing Party and made a reasonable effort to obtain a protective

order requiring that the confidential information and / or documents so

disclosed be used only for the purposes for which the order was issued.

4. Term

This agreement shall be effective from the date of the execution of this agreement and

shall continue till expiration or termination of this agreement due to cessation of the

business relationship between the parties. Upon expiration or termination as

contemplated herein the Receiving party shall immediately cease any or all disclosures or

uses of confidential information and at the request of the disclosing party, the receiving

party shall promptly return or destroy all written, graphic or other tangible forms of the

confidential information and all copies, abstracts, extracts, samples, note or modules

thereof

The obligations of the Company respecting disclosure and confidentiality shall continue to

be binding and applicable without limit until such information enters the public domain.

5. Title and Proprietary rights

Notwithstanding the disclosure of any confidential information by the Company, the bank

shall retain title and all intellectual property and proprietary rights in the confidential

information. No license under any trademark, patent or copyright or application for the

same, which exist or thereafter may be obtained by the Bank is either granted or implied

by the conveying of confidential information.

6. Return of confidential information:

Upon written demand of the Bank, the firm shall (I) cease using the confidential

information (ii) return the confidential information and all copies, abstracts, extracts,

samples, note or modules thereof to the disclosing party within seven (7) days after

receipt of notice and (iii) upon request of the disclosing party, certify in writing that the

firm has complied with the obligations set forth in this paragraph.

Notwithstanding anything contained in this Agreement, the Company may retain

sufficient documentation to support any opinion/ advice that it may provide. Such

documentation shall continue to be governed by the terms and conditions of this

Agreement.

7. Remedies:


_________________________________________________________________________________________________


The firm acknowledges that if it fails to comply with any of its obligations hereunder, the

Bank may suffer immediate, irreparable harm for which monetary damages may not be

adequate. The firm agrees that, in addition to all other remedies provided at law or in

equity, the Bank shall be entitled to injunctive relief hereunder.

8. Entire Agreement:

This agreement constitutes the entire agreement between the parties relating to the

matter discussed herein and supersedes any and all prior oral discussion and/or written

correspondence or agreements between the parties. This agreement may be amended

or modified only with the mutual written consent of the parties. Neither this agreement

nor any rights, benefits and obligations granted hereunder shall be assignable or

otherwise transferable.

9. Indemnity:

The Company agrees to keep confidential all information concerning the Bank that

could be considered as “Confidential Information”.

The Company agrees that in the event of the breach of the clause above by disclosure

of confidential information mentioned hereinabove the Company would indemnify

and keep the Bank indemnified against all losses or damages and all action, suit,

litigations or proceedings (including all costs, charges, expenses relating thereto) that

the Bank may incur or suffer any damage to its property or reputation or otherwise

howsoever as part of the assignment or other related jobs entrusted and done by the

Company. The firm agrees that the amount of compensation as decided by the Bank

will be final.

The Company agrees that the above compensation payable is in addition to any other

right or remedy available to the Bank due to the breach of the covenants contained in

this agreement including disclosure of confidential information.

10. Severability:

If any provision herein becomes invalid, illegal or unenforceable under any law, the

validity, legality and enforceability of the remaining provisions and this agreement shall

not be affected or impaired.

11. Dispute Resolution Mechanism:


_________________________________________________________________________________________________


In the event of any controversy or dispute regarding the interpretation of any part of this

agreement or any matter connected with, arising out of, or incidental to the

arrangement incorporated in this agreement, the matter shall be referred to arbitration

and the award passed in such arbitration shall be binding on the parties. The arbitral

proceeding shall be governed by the provisions of Arbitration and Reconciliation Act

1996 and the place of arbitration shall be Chennai.

12. Jurisdiction

The parties to this agreement shall submit to the jurisdiction of courts in Chennai.

13. Governing laws

The provisions of this agreement shall be governed by the laws of India.

In witness whereof the parties hereto have set their hands through their authorized

signatories

BANK COMPANY

(Authorized Signatory) (Authorized Signatory)


_________________________________________________________________________________________________


Annexure XIV

Ref:

Dated:

To,


Sub: Submission of Offer for Tender ref: RFP/ITD/010/17-18 dated 16.11.17 for SUPPLY, INSTALL

AND MAINTAIN EFRM SOLUTION

Dear Sir

The Bidder acknowledges that Indian Overseas Bank stands committed to following the

principles of transparency, equity and competitiveness in public procurement` as

enumerated in the integrity Agreement enclosed with the tender document.

The Bidder agrees that the Notice Inviting Tender is an invitation to offer made on the

condition that the bidder will sign the enclosed Integrity Agreement, which is an integral part

of the tender documents, failing which the Bidder will stand disqualified from the tendering

process. The Bidder acknowledges that the bid would be kept open in its original form

without variation or modification for a period of 180 days and the making of the bid shall be

regarded as an unconditional and absolute acceptance of this condition of the NIT/RFP.

Bidder confirms acceptance and compliance with the Integrity Agreement in letter and spirit

and further agrees that execution of the said Integrity Agreement shall be separate and

distinct from the main contract which will come into existence when bid is finally accepted

by Indian Overseas Bank. The bidder acknowledges that the mere signing of Integrity pact

between the Bidder and the Buyer does not in any way guarantee award of Contract to the

Bidder. The bidder acknowledges and accepts the duration of the Integrity Agreement,

which shall be in line with Article 8 of the enclosed Integrity Agreement.

Bidder acknowledges that in the event of the Bidder’s failure to sign and accept the Integrity

Agreement, while submitting the Bid, Indian Overseas bank shall have unqualified, absolute

and unfettered right to disqualify the Bidder and reject the Bid in accordance with the terms

and conditions of the tender.

Yours faithfully,

(Duly Authorized Signatory of the Bidder)


_________________________________________________________________________________________________


Annexure XV

PRE CONTRACT INTEGRITY PACT

Preamble

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made

on this the day of (month) 2017, between, on one hand, Indian Overseas

Bank acting through Shri , Designation of the 'officer of Indian

Overseas Bank, a nationalized Bank and an undertaking of the Government of India

constituted under the Banking Companies (Acquisition and Transfer of Undertakings)

Act, -1970 hereinafter called the "BUYER", which expression shall mean and include,

unless the context otherwise requires, his successors and permitted assigns) of the First

Part and M/s , a Company incorporated under the Companies

Act, or a Partnership Firm registered under the Indian Partnership Act, 1932 or the

Limited Liability Partnership Act, 2008 represented by Shri. ,

Chief Executive Officer/ all the Partners including the Managing Partner (hereinafter

called the" BIDDER/Seller" which expression shall mean and include, unless the

context otherwise requires, his successors and permitted assigns) of the Second Part.

WHEREAS the BUYER proposes to procure (Name of the Stores/Equipment / ltem /

Services) and the BIDDER/Seller is desirous of offering / has offered the

stores/Equipment / ltem / Services and

WHEREAS the BIDDER is a private company/public company / Government

undertaking / partnership / LLP / registered export agency and is the original

manufacturer / lntegrator / authorized / Government sponsored export entity of the

stores / equipment / item or Service Provider in respect of services constituted in

accordance with the relevant law in the matter end the buyer is a Nationalized Bank

and a Government Undertaking as such.

WHEREAS the BUYER has floated a tender (Tender No.: ) hereinafter referred

to as “Tender / LTE" and intends to award, under laid down organizational

procedures, contract/s purchase order / work order for (name of contract/order) or

items covered under the tender hereinafter referred to as the "Contract".

AND WHEREAS the BUYER values full compliance with all relevant laws of the land,

rules, bye-laws, regulations, economic use of resources and of fairness/transparency

in its relation with its Bidder(s) and Contractor(s).

AND WHEREAS, in order to achieve these goals, the BUYER has appointed

Independent External Monitors (leM), to monitor the tender process and the -

execution of the Contract for compliance with the Principles as laid down in this

Agreement.


_________________________________________________________________________________________________


AND WHEREAS to meet the purpose aforesaid both the parties have agreed to enter

into this Integrity Pact or "Pact", the terms and conditions of which shall also be read

as Integral part and parcel of the Tender documents and Contract between the

parties.

NOW, THEREFORE in, consideration of mutual covenants contained in this Pact, to

avoid all forms of corruption by following a system that is fair, transparent and free

from any influence/prejudiced dealings, the parties hereby agree as follows and this

Pact witnesseth as under:

The contract is to be entered into with a view to:-

Enabling the BUYER to procure the desired said stores/equipment/item/Services at a

competitive price in conformity with the defined specifications by avoiding the high

cost and the distortionary impact of corruption on public procurement and

Enabling BIDDERs to abstain from bribing or indulging in any corrupt prac1ice in order

to secure the contract by providing assurance to them that their competitors will also

abstain from bribing and other corrupt practices and the BUYER will commit to

prevent corruption, in any and all forms, by its officials by following transparent

procedures.

The parties hereby agree hereto to enter into this Integrity Pact and agree as

follows:

Article 1: Commitments of the BUYER

1.1 The BUYER undertakes that no official/ employee of the BUYER, connected directly

or indirectly with the contract, will demand, take a promise for or accept, directly or

through intermediaries, any bribe, consideration, gift, reward, favour or any material

or immaterial benefit or any other advantage from the BIDDER, either for themselves

or for any person, organization or third party whether or not related to the contract in

exchange for an advantage in the bidding process, bid evaluation, contracting or

implementation process related

to the contract.

1.2 The BUYER will, during the pre-contract stage, treat all BIDDERs alike, and will

provide to all BIDDERs the same- information and will not provide any such

information to any particular BIDDER which could afford an undue and unfair

advantage to that particular BIDDER in comparison to other BIDDERs. The BUYER will

ensure to provide level playing field to all BIDDERS alike.


_________________________________________________________________________________________________


1.3 All the officials of the BUYER will report to the appropriate Government office any

attempted breach(es) or breaches per se of the above commitments as well as any

substantial suspicion of such a breach.

1.4. In case any such preceding misconduct on the part of such official(s) is reported

by the BIDDER to the BUYER with full and verifiable facts and the same is prima facie

found to be correct by the BUYER, necessary disciplinary proceedings, or any other

action as deemed fit, including criminal proceedings may be initiated by the BUYER

and such a person shall be debarred from further dealings related to the contract

process. In such a case while an enquiry is being conducted by the BUYER, the

proceedings under the contract would not be stalled.

Article 2: Commitments of BIDDERs

2. The BIDDER commits itself to take all measures necessary to prevent corrupt

practices, unfair means and illegal activities during any stage of its bid or during any

pre-contract or post-contract stage in order to secure the contract or in furtherance

to secure it and in particular commit itself to the following:-

2.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift,

consideration, reward, favour, any material or immaterial benefit or other

advantage, commission, fees, brokerage or inducement of any kind to any

official(s)/employee/persons related to such Official(s) / employees of the BUYER,

connected directly or indirectly with the bidding process, or to any person,

organization or third party related to the contract in exchange for any advantage in

the bidding, evaluation, contracting and implementation of the contract.

2.2 The BIDDER further undertakes that it has not given, offered or promised to give,

directly or indirectly any bribe, gift, consideration, reward, favour, any material or

immaterial benefit or other advantage, commission, fees, brokerage or inducement

of any kind to any official of the BUYER or otherwise in procuring the Contract or

forbearing 'to do or having done any act in relation to the obtaining or execution of

the contract or any other contract with the Bank for showing or forbearing to show

favour or disfavour to any person in relation to the contract or any other contract

with the Bank.

2.3 The BIDDER shall disclose the name and address of agents and representatives

and Indian BIDDERs shall disclose their foreign principals or associates.

2.4 The BIDDER shall disclose the payments to be made by them- to agents/brokers or

any other intermediary, in connection with this bid/contract.


_________________________________________________________________________________________________


2.5 The BIDDER further confirms and declares to the BUYER that the BIDDER is the

original manufacturer / lntegrator / authorized / government sponsored export entity

of the stores/equipment/item/Services and has not engaged any individual or firm or

company whether Indian or foreign to intercede, facilitate or in any way to

recommend to the BUYER or any of its functionaries, whether officially or unofficially to

award the contract to the BIDDER, nor has any amount been paid, promised or

intended to be paid to any such individual, firm or company in respect of any such

intercession, facilitation or recommendation.

2.6 The BIDDER, either while presenting the bid or during pre-contract negotiations or

before signing the contract, shall disclose any payments he has made, is committed

to or intends to make to officials of the BUYER or their family members, agents,

brokers, or any other intermediaries in connection with the contract and the details of

services agreed upon for such payments.

2.7 The BIDDER will not collude with other parties interested in the contract to impair

the transparency, fairness and progress of the bidding process, bid evaluation,

contracting and implementation of the contract.

2.8 The BIDDER will not accept any advantage in exchange for any corrupt practice,

unfair means and illegal activities.

2.9 The BIDDER shall not use improperly, for purposes of competition or personal gain,

or pass on to others, any information provided by the BUYER as part of the business

relationship, regarding plans, technical proposals and business details, including

information contained in any electronic data carrier. The BIDDER also undertakes to

exercise due and adequate care to avoid unauthorized disclosure of such

information.

2.10 The BIDDER commits to refrain from giving any _complaint directly or through any

other manner without supporting it with full and verifiable facts.

2.11 The BIDDER undertakes not to instigate directly or indirectly any third person to

commit any of the actions mentioned above.

2.12 If the BIDDER or any employee of the BIDDER or any person acting on behalf of

the-BIDDER, either directly or indirectly, is a relative of any of the officers of the BUYER,

or alternatively, if any relative of an officer of the BUYER has financial interest/stake in

the BIDDER's firm, the same shall be disclosed by the BIDDER at the time of filing of

tender.

The term 'relative 'for this purpose would be as defined in Section 6 of the Companies

Act 1956 and as may be prescribed under the Companies Act 2013 and the relevant

Rules


_________________________________________________________________________________________________


.

2.13 The BIDDER shall not lend to or borrow any money from or enter into any

monetary dealings or transactions, directly or indirectly, with any employee of the

BUYER.

Article 3 - Equal Treatment of all Bidders/Contractors/Subcontractors

3. Bidder(s) /Contractor(s) undertake(s) to demand from all subcontractors a

commitment in conformity with this Integrity Pact. The Bidder/Contractor shall be

responsible for any violation(s) of the Principles laid down in this agreement/Pact by

any of its Sub-contractors/sub-vendors.

3.1 The BUYER will enter into Pacts on identical terms as this one with all Bidders and

Contractors.

3.2 The BUYER will disqualify those Bidders from the Tender process, who do not

submit, the duly signed Pact, between the BUYER and the bidder, along with the

Tender or violate its provisions at any stage of the Tender process.

Article 4: Previous Transgression

4.1 The BIDDER declares that no previous transgression occurred in the last three years

immediately before signing of this Integrity Pact, with any other Company/ PSU/

Nationalized Bank in any country in respect of any corrupt practices envisaged

hereunder or with any Nationalized Bank/ Public Sector Enterprise in India or any

"Government Department in India that could justify BIDDER's exclusion from the

tender process.

4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER is

liable to be disqualified from the tender process or the contract, if already awarded,

is liable to be terminated for such reason.

4.3 The imposition and duration of the exclusion of the BIDDER will be determined by

the BUYER based on the severity of transgression.

4.4 The Bidder/Contractor acknowledges and undertakes to respect and uphold the

BUYER’s absolute right to resort to and impose such exclusion.

4.5 Apart from the above, the BUYER may take action for banning of business

dealings/holiday listing of the Bidder/Contractor as deemed fit by the BUYER.

4.6 If the Bidder/Contractor can prove that he has resorted/recouped the damage

caused by him and has implemented a suitable corruption prevention system, the


_________________________________________________________________________________________________


BUYER may, at its own discretion, as per laid down organizational procedures, revoke

the exclusion prematurely.

Article 5: Criminal Liability

If the BUYER acquires knowledge of conduct of a Bidder/Contractor, or of an

employee or a representative or an associate of a Bidder/Contractor which

constitutes corruption within the meaning of Prevention of Corruption Act, or if the

BUYER has substantive suspicion in this regard, the BUYER will inform the same to the

Chief Vigilance Officer.

Article 6: Earnest Money (Security Deposit)

6.1 While submitting commercial bid, the BIDDER shall deposit an amount ..................

(to be specified in NIT / LTE) as Earnest Money/security deposit. with the BUYER

through any of the following instruments:

(i) Bank Draft or a Pay Order in favour of ………………………………..

(ii) A confirmed guarantee by an Indian Nationalized Bank, promising payment

of the guaranteed sum to the BUYER on demand within three working days

without any demur whatsoever and without seeking any reason whatsoever.

The demand for payment by the BUYER shall be treated as conclusive proof for

payment.

(iii) Any other mode or through any other instrument [to be specified in the LTE].

6.2 The Earnest Money/Security Deposit shall be valid upto the complete conclusion

of the contractual obligations for the complete satisfaction of both the BIDDER and

the BUYER or upto the warranty period, whichever is later.

-

6.3 In case of the successful BIDDER, a clause would also be incorporated in the

Article pertaining to Performance Bond in the Purchase Contract that the provisions

of Sanctions for Violation shall be applicable for forfeiture of Performance Bond in

case of a decision by the BUYER to forfeit the same without assigning any reason for

imposing sanction for violation of this Pact.

- -

6.4 No interest shall be payable by the BUYER to the- BIDDER on Earnest

Money/Security Deposit for the period of its currency.

Article 7: Sanction for Violations

7.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or

acting on its behalf [whether with or without the knowledge of the BIDDER] shall

entitle the BUYER to take all or anyone of the following actions, wherever required;-


_________________________________________________________________________________________________


i. To immediately call off the pre-contract negotiations/ proceedings with such

Bidder without assigning any reason or giving any compensation to the BIDDER.

However, the proceedings with the other BIDDER[s] would continue.

ii. The Earnest Money Deposit [in pre-contract stage] and/or Security

Deposit/Performance Bond [after the contract is signed] shall stand forfeited

either fully or partially, as decided by the BUYER and the BUYER shall not be

required to assign any reason there for.

iii. To immediately cancel the contract, if already signed, without giving any

compensation to the BIDDER.

iv. To encash the advance bank guarantee and performance guarantee/ bond/

warranty bond, if furnished by the BIDDER, in order to recover the payments,

already made by the BUYER along with interest.

v. To cancel all or any other Contracts with the- BIDDER, the BIDDER shall be liable

to pay compensation for any loss or damage to the BUYER resulting from such

cancellation/rescission and the BUYER shall be entitled to deduct the amount

so payable from the money[s] due to the BIDDER.

vi. To debar the- BIDDER from participating in future bidding processes of- the

Bank for a minimum period of five years, which may be further extended at the

discretion of the BUYER.

vii. To recover all sums paid in violation of this Pact by BIDDER[s] to any middleman

or agent or broker with a view to-securing the contract.

viii. In cases where irrevocable Letters of Credit have been received in respect of

any-contract signed by the BUYER with the BIDDER, the same shall not be

opened.

7.2 The BUYER will be entitled to take all or any of the actions mentioned at

paragraph 7.1[i] to [x] of this Pact also on the Commission by the BIDDER or any one

employed by it or acting on its behalf [whether with or without knowledge of the

BIDDER], of an offence as defined in Chapter IX of Indian Penal Code, 1860 or

Prevention of Corruption Act, 1988 as amended from time to time or any other

statute enacted for prevention of corruption.

7.3 The decision of the BUYER to the effect that a breach of the Provisions of this Pact

has been committed by the BIDDER shall be final and conclusive on the BIDDER.

However, the BIDDER can approach the Independent Monitor[s] appointed for the

purposes of this Pact.

Article 8: Independent External Monitors

8.1 The BUYER has appointed Independent" External Monitors [hereinafter referred to

as Monitors] for this Pact in consultation with the Central Vigilance Commission. They

are,


_________________________________________________________________________________________________


1. Prof. S. Sadagopan,

Director, IIIT, Bangalore,

26/C, Electronics City,

Hosur Road,

Bangalore 560100

Email: [email protected]

2. Shri. K. Srinivasan,

Director General (Retd.), CPWD,

C-2, Block 1, Mayfair Apartments,

2A, LIC Colony Road, Velachery,

Chennai 600 042

Email: [email protected]

.

8.2 The task of the Monitors shall be to review independently and objectively, whether

and to what extent the parties comply with the obligation under this Pact.

8.3 The Monitors shall not be subject to instructions by the representatives of the

parties and perform their functions neutrally and independently.

8.4 Both the parties accept that the Monitors have the right to access all the

document relating to the project/procurement, including minutes of meetings. The

same is applicable to Subcontractors of the Bidder. The Monitor is under contractual

obligation to treat the information and documents of the Bidder(s)/Contractor(s)

/Subcontractor(s) with confidentiality.

8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pac, he

will so inform the Authority designated by the BUYER and request the Management to

discontinue or take corrective action, or to take other relevant action. The Monitor

can in this regard submit non - binding recommendations.

8.6 The BIDDER accepts that the Monitor has the right to access without restriction to

all Project documentation of the BUYER including that provided by the BIDDER. The

BIDDER will also grant the Monitor, upon his request and demonstration of a valid

interest, unrestricted and unconditional access to his, project documentation. The

same is applicable to Subcontractors also which the BIDDER shall note.

8.7 The BUYER will provide to the Monitor sufficient information about all meetings

among the parties related to the Project provided such meetings could have an

impact on the contractual relations between the parties. The parties will offer to the

Monitor the option to participate in such meetings.


_________________________________________________________________________________________________


8.8 The Monitor will submit a written report to the designated Authority of BUYER within

8 to 10 weeks from the date of reference or intimation to him by the BUYER/BIDDER

and, should the occasion arise, submit proposals for correcting problematic

situations.

8.9 If the Monitor has reported to The designated Authority of BUYER, a substantiated

suspicion of an offence under Indian Penal Code/Prevention of Corruption Act as the

case may be, and the designated Authority of BUYER has not, within the reasonable

time taken visible action to proceed against such offence or reported it to the Chief

Vigilance Officer, the Monitor may also transmit this information directly to the Central

Vigilance Commissioner.

8.10 The word 'Monitor' would include both singular and plural.

Article 9: Facilitation of Investigation

In case of any allegation of violation of any provisions of this Pact or payment of

commission, the BUYER or its agencies shall be entitled to examine all the documents

including the Books of Accounts of the BIDDER and the BIDDER shall provide

necessary information and documents in English and shall extend all possible help for

the purpose of such examination.

Article 10: Law and Place of Jurisdiction

This Pact is subject to Indian Laws. The place of performance and jurisdiction is as

notified by the BUYER.

Article 11: Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any other legal

action that may follow in accordance with the provisions of the extant laws in force

relating to any civil or criminal proceedings.

I

Article 12: Validity

12.1 The validity of this Integrity Pact shall be from date of its signing and extend up to

5 years or the complete execution of the contract to the satisfaction of both the

BUYER and the BIDDER/Seller, including warranty period, whichever is later. In case

BIDDER is unsuccessful, this Integrity Pact shall expire after six months from the date of

the signing of the contract.


_________________________________________________________________________________________________


12.2 Should one or several provisions of this Pact turn out to be invalid, the remainder

of this Pact shall remain valid. In such case, the parties will strive to come to an

agreement to their original intentions.

"

Article 13: Code of Conduct

Bidders are also advised to- have a Code of Conduct clearly rejecting the use of

bribes and other unethical behavior and a compliance program for the

implementation of the code of conduct throughout the company.

Article 14: Examination of Books of Accounts

In case of any allegation of, violation of any provisions of this Integrity Pact or

Payment of commission, the Buyer or its agencies shall be entitled to examine the

Books of Accounts of the Bidder and the Bidder shall provide necessary information of

the relevant financial documents in English and shall extend all possible help for the

purpose of such examination.

Article 15: Legal and Prior Rights

All rights and remedies of the parties hereto shall be in addition to all the other legal

rights and remedies belonging to such parties under the Contract and/or law and

the same shall be deemed to be cumulative and not alternative to such legal rights

and remedies aforesaid. For the sake of brevity, both the Parties agree that this Pact

will have precedence over the Tender/Contract documents with regard to any of

the provisions covered under this Pact.

Article 16: Other Provisions

This Pact is subject to Indian laws. The place of performance and jurisdiction is the

Head Office/Head Quarters of the Division of the BUYER or as otherwise notified by

the BUYER, who has floated the Tender.

16.1 Changes and supplements, if any, need to be necessarily made in writing and

signed by the duly authorized representatives of the Bidder and the Buyer. It is

clarified that there are no parallel/ Side agreements in this regard and that the

present Agreement forms the full and complete agreement as regards the subject

matter contained herein.

16.2 If the Contractor is a partnership or a consortium, this Pact must be signed by all

the partners and consortium members. In case of a Company, the Pact must be

signed by a representative duly authorized by Board resolution.

16.3 Should one or several provisions of this Pact turn out to be invalid, the remainder

of this Pact remains valid. In this case , the parties will strive to come to an agreement

to their original intentions.


_________________________________________________________________________________________________


16.4 Any dispute or difference arising between the parties with regard to the terms o-f

this Agreement/Pact", any action taken by the BUYER in accordance with this

Agreement/Pact or interpretation thereof shall not be subject to arbitration.

The parties hereby sign this Integrity pact at ………………………on ………………..

BUYER BIDDER

Name of the Officer CHIEF EXECUTIVE OFFICER

Designation


Witness Witness

1. 1.

2. 2.


_________________________________________________________________________________________________


ANNEXURE – XVI

MANDATORY DOCUMENT CHECKLIST: TECHNICAL BID SUBMISSION

Annex

ure

Subject Requirement Document name

(annuxure_no.pdf)

IA Scope of Work Stamped and Signed

I-B Technical Specifications Stamped and Signed

I-C List of deployment locations Company Letterhead

II-A Offer Covering Letter Company Letterhead

II-B Format for Technical Bid Company Letterhead

III Format for Indicative

Commercial Bid Company Letterhead

IV Letter of Authorisation from OEM

(MAF)

On OEM Letterhead

V Certificate from Client Client’s Letterhead

VI Details of Support Centers Company Letterhead

VII Letter of Undertaking Company Letterhead

VIII Self Declaration – Blacklisting Company Letterhead

IX Format of Bank Guarantee

(EMD) Bank scan copy

XII Self Declaration: Government

Minimum Wages

Company Letterhead

XIII Integrity Pact Covering Letter Company Letterhead

XIV Pre Contract Integrity Pact Stamp Paper

XV Mandatory Document Checklist

Detailed Solution Architecture

including Hardware sizing,

deployment and DC DR

Replication strategies

PDF format

Customer PO : OEM Scan copy

Certificate from Client Original or scan copy

Customer PO : Bidder Scan copy

Certificate from Client Original or scan copy