TOTAL QUALITY MANAGEMENT

INDIAN QUALITY AWARDS

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Introduction

Quality awards are prizes awarded for some aspect of quality performance which has been demonstrated to an organisation which normally has no responsibility for the recipient's performance. All quality awards are made on the basis of an assessment of the applicant's performance against certain criteria. Some awards measure the result of quality activities (such as customer satisfaction), some assess the effort involved in ensuring consistency of output and others assess conformity of output to customer requirements. Most are awarded in some kind of competition among companies, but a few are not competitive - being assessments of an organisation's performance with no limit to the number of winners. As well as those describing themselves as quality awards, there are other similar awards for customer satisfaction and best practice. Some of the awards given in India are given below

Golden Peacock National Quality Award (GPNQA)

The Golden Peacock National Quality Award, named after India's national bird the "Peacock", is awarded every year. Each category has two awards - the Winner and the Runners up. Each winner and runners up receives a trophy together with a certificate. The award winners may use the Golden Peacock National Quality Award logo on their printed and promotional material. Selected organisations may be given a commendation card. The Golden Peacock National Quality Award would be given separately for manufacturing and service sector organisations, under the following categories:

Normal Categories 

· Large Enterprises (LE) --> 251 and above Employees · Medium Enterprises (ME) --> 51 to 250 Employees · Small Enterprises (SE) --> upto 50 employees 

Special Categories

1. Education, Training, Research and development, Testing & Inspection 2. Service Sector covering Tourism, Transport, Couriers, Hotels & Hospitality, Healthcare, Telecommunication, Professional consultancies, Financial Institutions. 3. Government Organisations, Undertakings & Services.

Eligibility 

Manufacturing or Service organizations or parts of organisations (self-accounting profit centres) in the private and public sector operating in India may participate in the Golden Peacock National Quality Award. The decisive factor for eligibility is that the operations of the applicant must reasonably correspond to all the Award criteria and which can be verified in India at the time of evaluation. The operations of the applicant must be carried out independently, meaning that responsibilities, authorities, results, etc. are clearly defined. This must be documented, for example, in the annual report, organisation plan or equivalent. 

Golden Peacock Award Evaluation Process

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GPA Framework Golden Peacock Awards Framework is designed to help explore organizational beliefs and strategy, to look for linkages and measurable activity to test results for long-term success. The GPA Framework is based on IOD Business Excellence Model and is comparable with similar frameworks around the globe (including the Baldrige and European models) and contains all of the requirements of the ISO 9001:2000 standard series. Leading Indian and India based multinational organizations use the Framework to assess themselves and build those results into their strategic planning process. It improves the bottom-line across financial and non-financial performance indicators. The vision of the GPA Secretariat, which has responsibility for administering the Awards program, is to create world-class organizations and to bring a better quality of life.

Guidelines: Each award guideline is designed as a guide for management system excellence through self-assessment and external evaluation. It contains the Criteria that organizations can use to assess themselves against management best practices. In addition, the evaluators in the GPA process use these Criteria and the associated Assessment Matrix to evaluate the applicants applications for these Awards.

Evaluators: The Evaluation Team comprises experienced, managers and specialists, carefully selected in their capacity, to participate expertly and effectively in the evaluation process and who are trained for it. Membership of the Team is honorary and evaluators are drawn from a wide range of organizations from both the public and private sectors. Individuals and organizations are encouraged to make appropriate knowledgeable and experienced staff available to be qualified evaluators in the Awards programme. This is totally voluntary. Growth of the Awards programme requires many more evaluators. Involvement in the Awards programme is an excellent way for an individual and enterprise to gain expertise.

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Process: The evaluation process recognizes a variety of conditions under which an organization conducts its activities. Evaluators are required to consider these factors in their assessment of the organization’s performance against the assessment criteria. The decision on whether to conduct a site visit or not, is made by the evaluation team at the short listing stage. Site visit is not an automatic part of the evaluation procedure for clarifying issues raised during the evaluation

Site Visit: These are organized to verify that written submission truly reflects organization’s system and process, and to investigate areas that may be difficult to describe in a short document, and to determine additional facts where appropriate.

Finalists: In case of well contested important awards, the jury may only short list the finalists for a closer look by another committee. In that case, the finalist organizations are invited to make brief public presentations, highlighting their major initiatives and achievements in that field and reply to any clarifications required by the final independent jury, before the winners are announced.

Feed Back Report: At the conclusion of the evaluation process, a written report incorporating the evaluators’ assessment of organization’s performance against the GPA Framework is forwarded. This report is written in terms of strengths and opportunities for improvement against the assessment criteria.

Presentation of Awards: The presentation of awards is normally held during national and international conferences organized by the IOD. All organizations are encouraged to publicize their achievements and to share their experiences with others.

Some of the winners for the year 2012 were:

1. Mahindra & Mahindra Ltd , Automobile2. Sandhar Automotives, Automobile (Ancillaries)3. Metlife Global Operations Support Center, BPO4. Sanmina-SCI India Pvt Ltd, Electronics5. Britannia Industries Ltd, FMCG6. Ludhiana Beverages Pvt Ltd, FOOD & BEVERAGES7. Hindalco Industries Ltd, METAL8. Oil & Natural Gas Corporation Ltd, OIL & GAS9. Reliance Industries Ltd , PETROCHEMICAL10. Aanjaneya Lifecare Ltd, PHARMACEUTICAL11. Larsen & Toubro Ltd , POWER12. Tata Housing Development Company Ltd, REAL ESTATE & CONSTRUCTION13. Aditya Birla Nuvo Ltd , TEXTILES & APPAREL14. GVK Group, TRANSPORTATION

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The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA)

The IMC Ramkrishna Bajaj National Quality Awards was instituted in 1996 to give special recognition to performance excellence in Indian organizations. The IMC RBNQA criteria are similar to the Malcolm Baldrige criteria of USA and follows similar rigorous process of training and evaluation.  All applicant organizations irrespective of winning an Award or not – receive a detailed feedback report – beneficial to map the quality journey of the Organization. Over these years RBNQA has rapidly become a symbol of excellence by creating general awareness that excellence is the only feature, which helps beat competition, by creating a clear, tough universal standard for measuring excellence by integrating all the concepts for achieving performance excellence and at the same time emphasizing high integrity and quality leadership.

Categories of Award There are six applicant categories for the IMC Ramkrishna Bajaj National Quality Award:

1. Manufacturing organizations2. Service organizations3. Small Businesses4. Overseas Organizations5. Education and 6. Health Care

Criteria Framework and CategoriesThis is also an indigenously developed model as an extension to the Malcolm baldrige

quality model. The applicants are assessed on a 1000 point scale.

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Leadership

The Leadership Category examines how your organization’s Senior Leaders personal action guide and sustain your organization. Also examined are your organization’s Governance system and how your organization fulfills its legal, ethical and societal responsibilities and support its key communities.Strategic Planning

The Strategic Planning Category examines how your organization develops Strategic objectives and action plans. Also examined are how your chosen Strategic objectives and action plans are deployed and changed if circumstances require and how progress is measured.Customer Focus

The Customer Focus Category examines how your organization engages its Customer sfor long-term marketplace success. This engagement strategy includes how your organization builds a Customer -focussed culture. Also examined is how your organization listens to the voice of its customers and uses this information to improve and identify opportunities for innovation.Measurement, Analysis and Knowledge Management

The Measurement, analysis and Knowledge Management Category examines how your organization selects, gathers, analyzes, manages and improves its data, information and knowledge assets and how it manages its information technology. The Category also examines how your organization reviews and uses reviews to improve its performance.Workforce Focus

The Workforce Focus Category examines how your organization engages, manages and develops your Workforce to utilize its full potential in alignment with your organization’s overall mission, strategy and action plans. The Category examines your ability to assess Workforce capability and capacity needs and to build a Workforce environment conducive to high performance.Process Management

The process Management Category examines how your organization designs its work systems and how it designs manages and improve its key processes for implementing those work systems to deliver Customer value and achieve organizational success and sustainability. Also examined is your readiness for emergencies.Results

The results Category examines your organization's performance and improvement in all key areas—product outcomes, customer-focused outcomes, financial and market outcomes, Workforce -focused outcomes, process-effectiveness outcomes and leadership outcomes. performance levels are examined relative to those of competitors and other organizations providing similar product offerings. 

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The Award process is a highly structured and transparent system involving individual assessment, consensus meetings and site visits. There are 4 stages in which the entire assessment process showcases a great level of open communication between applicant organization and IMC RBNQA Trust.

Profiles of Examiners approved by applicant to avoid conflict of interest. Applicant organization invited for a 1 hr presentation during consensus meeting – a great

opportunity to list out key factors and operating challenges. Also interactions with the team of assessors address any query related to the application report.

Site visit issues sent to applicant organization well in advance so that they are prepared for the final stage of assessment.

On receipt of Feedback report applicant can request examiners to explain the areas for improvement mentioned in the report.

Some of the winners for the year 2011 were:

Manufacturing - Britannia Ind Ltd., Bangalore, Bidadi, Delhi, Gwalior & Khopoli Service - HDFC Standard Life Insurance Co. Limited, Mumbai Education - Sri Vishnu Educational Society, HyderabadHealth Care - Muljibhai Patel Urological Hospital, Nadiad

Rajiv Gandhi National Quality Award

Rajiv Gandhi National Quality Award was instituted by the Bureau of Indian Standards in 1991, with a view to encouraging Indian manufacturing and service organizations to strive for excellence and giving special recognition to those who are considered to be the leaders of quality movement in India. This award is intended to generate interest and involvement of

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Indian Industry in quality programmes, drive our products and services to higher levels of quality and equip our Industry to meet the challenges of domestic and International markets.The award has been named after our Late Prime Minister Rajiv Gandhi, recognizing the new thrust he had given to the quality movement in India so that India could move into 21st Century with pride.

Rajiv Gandhi National Quality Award would help Indian Industry to improve quality by:a) Encouraging Indian Industry to make significant improvements in quality for maximizing

consumer satisfaction and for successfully facing competition in the global market as well;

b) Recognizing the achievements of those organizations which have improved the quality of their products and services and thereby set an example for others;

c) Establishing guidelines and criteria that can be used by industry in evaluating their own quality improvement efforts; and

d) Providing specific guidance to other organizations that wish to learn how to achieve excellence in quality, by making available detailed information on the `Quality Management Approach' adopted by award winning organizations to change their culture and achieve eminence.

The award has been designed in line with similar awards in other developed countries, like Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Award.

Benefits to the Applicant Organisations It will enable the organization to assess its own level of commitment to quality. It

will also indicate the extent to which this commitment is being deployed through every level of the organization and in all areas of activities.

Further, after the process of self assessment is completed, the organization will be in a position to analyze its strengths and weaknesses.

Benefits to the Award Winners Award winning organization(s) will be reckoned as champions of quality movement

in India. Award winners can publicize their achievements on their printed and publicity

material. However, if a unit of an organization is selected for the award, it will be permitted to publicize its achievements on the printed and publicity material of that unit only, and not that of entire corporate body.

Awards will be presented in a glittering ceremony in presence of top ranking personalities from government, professional bodies, industry, and consumer associations.

Awards and Commendation CertificatesThere are five awards consisting of one for large scale manufacturing organizations, one for small scale manufacturing organizations, one for large scale service sector organizations, one for small scale service sector organizations and one for BEST OF ALL. In addition, there are

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eight commendation certificates each for large scale and small scale manufacturing organizations as per industrial sectors given below:a) Bio-technology,b) Chemical industry;c) Electrical and electronic industry;d) Food and drug industry;e) Gems, jewellery and allied industry;f) Metallurgical industry; g) Textile industry; andh) Engineering industry and others.Further, there are six commendation certificates each for large scale and small scale service organizations in the following sectors:a) Educationb) Finance,c) Health Care,d) Information Technology,e) Utilities, and f) Others.The number of awards/commendation certificates indicated above is maximum. In the event of non-availability of suitable applicants as per assessment criteria decided by the National Awards Committee (NAC), any of the above awards/commendation certificates may not be given.

Eligibility to Compete for the AwardAn organization is eligible to compete for the award, if it satisfies all the following conditions:

a) Applicant organization is located in India,b) Applicant organization has been in existence for at least three years as on last date of

the application.c) Applicant organization is situated at one place or a unit of an organization housed at

one location,d) Applicant organization has never been convicted by any court for deficiency in

product or service and/or found guilty of financial irregularities by any regulatory authority or court. An undertaking to this effect will have to be submitted.

e) Applicant organization is not manufacturing products, like tobacco and liquor etc which are injurious to health.

Further, if an applicant organization has earlier received an award, it is not eligible to apply for an award for next three awards. However, this condition will not apply to those applicant organizations which have received commendation certificate.

Assessment CriteriaThe assessment for large scale organization will be made on the basis of nine parameters, namely, Leadership; Policies, Objectives and strategies; Human resource management;

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Resources; Processes; Customer focused results; Employees’ satisfaction, Impact on environment and society; and Business results.The assessment for small scale organization will be made on the basis of six parameters, namely, Leadership; Human resource management; Processes; Customer focused results; Impact on environment and society; and Business results.Emphasis will be placed on quality achievement and quality improvement as demonstrated through the information provided by applicant organization.

Assessment ProcessAll the applications received shall be screened as per the criteria laid down on the basis of information provided by the applicant organization. Applicants selected in preliminary screening will become eligible for fact-finding and evaluation visits. A team of experts appointed for this purpose would visit the applicant organization for on-the-spot study and evaluation.

The Indian Institute of Metals Quality Awards

The idea of formation of an Indian Institute for metallurgists was conceived as early as in 1945. This was possible by the efforts of a few metallurgists, who realised the need for an adequate body for professional metallurgists in India. The Indian Institute of Metals is now recognised throughout the world as one of the premier metallurgical organisations. IIM Quality awards are given in the following divisions,I. FERROUS DIVISION: Preamble: The Quality Awards were instituted by the Ferrous Division of the Indian Institute of Metals in 1991 to encourage Quality Competition. The awards are in the categories of (a) Integrated Steel Plants, (b) Secondary Steel and Alloy Steels Plants, and (c) DR Plants / Pig Iron Plants / Major Rolling Units.

Purpose of Award:The Quality Awards of the Ferrous Division of IIM are aimed at giving recognition to the Ferrous Industries for best quality, registering highest product development, profit making in terms of Rs. / tonnage, H.R.D. and environmental performances during the year under review.

Eligibility: All Integrated Steel Plants, Secondary Steel Plants, Alloy Steel Plants, Pig Iron Plants, DR Units and Major Rerolling Units are eligible to apply. There will be three categories of awards: (1) One for Integrated Steel Plants (with installed capacity of 1 Million Tonne / year or greater). (2) One for Secondary Steel Plants / Alloy Steel Plants (including Integrated Steel

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Plants with installed capacity of less than 1 Million Tonne / year). (3) One for Pig Iron Plants / DR Units / Major Rerolling Units. At the end of every financial year (1st April to 31st March), eligible organizations in Ferrous sector, are invited to submit the application. Judging Committee:

1. Judging Committee: The Panel of Judges will be constituted by the President of the Indian Institute of Metals in consultation with the Chairman, Ferrous Division of IIM.

2. Ferrous Division of IIM is the sole authority to decide the recipient from the nominations submitted.

3. Chairman, IIM Ferrous Division may postpone the award in a particular year for lack of suitable nominations.

4. The Panel of judges may also recommend a second prize in any of the above categories.

Award: a) The results of the competition shall be announced by the President, IIM and

communicated to the winner plant (s).b) The award will be given during National Metallurgists’ Day celebrations organized by

the Indian Institute of Metals (usually on 14th November).c) The award shall consist of a Trophy based on the quality theme and devised to convey

the strength of ferrous industries and its harmony with the environment.d) Winners of the award will be free to make use of the fact for advertising and other

commercial purpose without any financial obligations to IIM. However, the names of members of the panel of Judges or officers of The Indian Institute of Metals may not be used for such purposes.

II. NON – FERROUS DIVISION: Preamble: The Quality Awards instituted by the Non - Ferrous Division of the Indian Institute of Metals in 2002 to encourage Quality Competition. The awards are in the categories of (a) All non – ferrous metal industries manufacturing primary refined metals (b) All non - ferrous metal industries manufacturing secondary refined metals and / or semis (metals and its alloys) (c) All units manufacturing castings / forgings of non – ferrous metals and alloys. Purpose of Award:The Quality Awards of the Non - Ferrous Division of IIM are aimed at giving recognition to the Non - Ferrous Industries for best quality, registering highest product development, profit making in terms of Rs. / tonnage, H.R.D. and environmental performances during the year under review.

Eligibility: All Non - Ferrous Industries engaged in production / fabrication in the field of Aluminum, Copper, Zinc Lead, Magnesium, Tin Silver, Gold, etc. and their alloys are eligible to apply under this category. There will be three categories of awards: (1) One for Units / Plants of large integrated production Organization. (2) One for Secondary processing / fabrication plants of Non-Ferrous product. (3) One for Units engaged in casting and Forging of Non-Ferrous Metals and its Alloys. At the end of every financial year (1st April to 31st March), eligible organizations in Non-Ferrous sector, are invited to submit the application.

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Judging Committee: a) The Panel of Judges will be constituted by the President of the Indian Institute of

Metals in consultation with the Chairman, Non - Ferrous Division of IIM.b) Non - Ferrous Division of IIM is the sole authority to decide the recipient from the

nominations submitted.c) Chairman, IIM Non - Ferrous Division may postpone the award in a particular year

for lack of suitable nominations.d) The Panel of judges may also recommend a second prize in any of the above

categories.Award:

a) The results of the competition shall be announced by the President, IIM and communicated to the winner plant (s).

b) The award will be given during National Metallurgists’ Day celebrations organized by the Indian Institute of Metals (usually on 14th November).

c) The award shall consist of a Trophy based on the quality theme and devised to convey the strength of Non - Ferrous industries and its harmony with the environment.

d) Winners of the award will be free to make use of the fact for advertising and other commercial purpose without any financial obligations to IIM. However, the names of members of the panel of Judges or officers of The Indian Institute of Metals may not be used for such purposes.

Some of the winners for the year 2012 wereFerrousIntegrated Steel I- JSW Steel II- Bhilai Steel Plant SAILSecondary Steel I- Salem Steel Plant, SAIL II- Tata Sponge Iron Ltd, KeonjharNon-FerrousLarge Integrated - National Aluminium Co LtdSecondary Processing - Arya Alloys Pvt Ltd

CII-EXIM Bank Award for Business ExcellenceCII and Export-Import (EXIM) Bank of India jointly established the Award for

Business Excellence in 1994 with the aim to enhance the 'Competitiveness of India Inc.' The Award is based on the EFQM (European Foundation for Quality Management) Model for Excellence.

The Excellence Model is based on universally accepted standards and practices prevalent across the world.  Apart from recognition, the model provides a holistic management framework to achieve Excellence.  A large number of organizations have successfully used this model to:

Define Excellence across the organization. Develop an integrated approach for achieving sustainable competitiveness. Measure progress on the journey towards Excellence. Review and improve Strategy, Processes and Performance. Identify and share good practices.

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Provide learning opportunity to develop Business Leaders.

CII ensures that the model remains dynamic and contemporary to management thinking. Both CII and EFQM are committed to researching and updating the model with practical and academic inputs drawn from organizational experiences across the world.

The following types of organisations are eligible to participate:Large Business OrganisationsWhole Companies or part of companies runs as Business Units satisfying all the following characteristics:

Annual Sales / Revenue is more than Rupees One Hundred Crore. Run as an Independent Profit Centre with a full set of accounts (Publicly Published

Balance Sheet) More than 50% of Turnover is external to itself and the Parent company, where one

exist The Unit has a broad range of support functions/policies, which it has autonomy over

(e.g., HR, Finance, IT etc.) In addition, the Unit may demonstrate its independence by using a name/brand unique

to that of the Parent Organisation

Operating Units of Large Business OrganisationsOperating Units are part of a Parent Organisation, with the following characteristics:

Annual Sales / Revenue should be a minimum of Rupees Fifty Crore or a minimum of 25% of the Annual Sales / Revenue of the Parent Organisation

The Unit is dependent on the Parent Organisation in some areas (e.g., HR, Finance, IT etc.)

Is self sufficient enough to be assessed on all nine criteria

Small and Medium Business OrganisationsWhole Organisations with Annual Sales / Revenue less than Rupees One Hundred CroreThe award is based on the EFQM excellence model

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Past Award Winners include Crompton Greaves (2010), TCS (2006), Tata Motors, CVBU (2005), Infosys (2002), Tata Steel (2000), Maruti Suzuki (1998) and HP (1997). The Tinplate Company of India (2008) and BHEL, Heavy Electrical Equipment Plant, Haridwar (2006).

IEEMA SME QUALITY AWARDIEEMA (Indian Electrical and Electronics Manufacturers’ Association) is a

wellknown institution working ceaselessly towards the betterment of electrical Industry and globally known by the now famous ELECRAMA exhibition and international conferences.IEEMA has been successful in raising and maintaining the awareness among its members with regard to Quality Management Systems and furthering its role in the process of encouraging the SMEs in improving their TQM quality initiatives.

IEEMA has established “IEEMA SME QUALITY AWARD” (ISQA) to recognize maturity of quality systems of the SMEs and encouraging them towards Business Excellence

Benefits to the Participating EnterpriseThe SMEs participating in this award process will benefit as under:

Encouragement to follow the path of quality systems Assessment report giving external independent views of the maturity of quality

systems Highlights of the latent Strengths (S) and dormant Opportunities for Improvements

(OFI) that enable process improvements. In fact, this is the most valuable input that a company can aspire for Interaction with experienced examiners during site visit when qualified for the same.

Spread of quality culture across the organization. Benchmarking amongst peers. Opportunity of being recognized during award function Publicity through IEEMA Journal with a circulation over 10,000

Features of the AwardThere are two categories of applicants; Small and Medium as per MSMED Act 2006. Both Manufacturing and Service enterprises are eligible to apply.

ISQA CommitteeThe Executive Council (EC) of IEEMA oversees the complete process of the Award. For this purpose, the EC has established and empowered a core committee for conducting the ISQA award process. ISQA committee evaluates all aspects of the award process including the adequacy of criteria, selection of examiners, screening of scores and feedback reports and short-listing of organizations for review by Awards Panel. The ISQA committee maintains a pool of carefully selected examiners trained adequately in the assessment process.

Core Values and Concept

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The various criteria that are applied to evaluate applicants for the award are built around the following Core Values and related Concepts that IEEMA stands for:1. Leadership Commitment to Quality2. Customer Orientation in Quality Initiatives3. System Principles & Perception4. Quality Management by Facts5. Continual Process Improvement6. Review, Learning & Rewards

Application ReviewExaminers are assigned taking into account the nature of applicant’s business and expertise of examiners keeping in mind the strict rules in respect of conflict of interest.Applications are reviewed and assessed by a team of examiners in four stages as follows:

Independent evaluation by three members of the team Consensus meeting by the team to arrive at the site visit issues and consensus score. Site visit by requisite number of team members to those organizations that qualify for

a site visit based on a minimum score set by the ISQA committee.Report by the Team Leader based on the site visit and feedback from team members.

Award Recipient’s Responsibilities

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As a token of fraternity responsibility, the Award winner will be required to share their best practices and quality strategies with other organizations; of course without compromising their proprietary information.Awards Cycle1. Announcement of award process with application brochure and formats2. Intent of applicant to participate to be intimated with processing fees3. Receipt of ‘Application Document’ at IEEMA office4. Evaluation of the application by ISQA Examiners and report5. Intimation of site visit to qualified applicants6. Receipt of site visit fees by IEEMA7. Site visit and report by examiners8. Review by ISQA Awards Panel and submission to Independent Jury9. Choice of winner by Jury10. Formal function to present the Award to the Winner and felicitation11. Forwarding final assessment report to applicants

Eligibility CriteriaApplicant shall be1. A company of Indian Origin registered in India.2. Member of IEEMA or a supplier/vendor of a member of IEEMA.(Members’ directory is available under Buyer’s Guide on www.ieema.org)3. An organisation having completed at least three years of existence as on 1stJanuary 2009.4. Classified as SME as per MSMED Act 2006.

D.L. Shah Quality Award- QCIThe QCI-DL Shah Quality Awards have been instituted with a view to promote

awareness that performance improvement through quality initiatives is an important element for gaining a competitive edge. The Award recognises successful projects (in the form of case studies) of an organisation that have resulted in continuous improvement of products and/or services, better and effective operations as well as increased customers/stakeholders satisfaction.  The awards are given for specific projects which have to be submitted in the form of case studies.

Assessment Criteria

The assessment of the projects will be made on the basis of various parameters which

have been identified by a team of experts from QCI and D.L. Shah Trust. Emphasis will

be placed on;

Financial Benefits and tangible benefits

Impact of the project                             

Diagnosis of the problem

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Methodology adopted

Sustainability of the project

Innovation in approach

Based on the above model each project is evaluated and submit an assessment report to the

jury that has been formed for final selection of the awards.  The jury will consist of eminent

experts of QCI and D.L. Shah Trust.

ConclusionFor many awards the single most important reason for entering is the publicity that

winning can bring. However, it is for the organisation to decide what it intends to gain from it. For some, the process of applying is therapeutic in its own right. The depth of scrutiny and preparation improves the organisation so much that winning is merely the icing on top. For some companies, it is the difference between retaining a major client or not. For others, it may be the widespread application of a quality tool or the first time that the senior management team has done something in a concerted and informed way.

If it is entering an award mainly for the publicity, an organisation should not be afraid to acknowledge this. In this way, it will go all out to achieve the results it wants. The same is true of financial benefits, improved employee moral, reduction in wastage, minimised environmental impact and so on. If that is what the organisation is really after then it should focus on it and make use of the award process to maximise the return.

Name of Award Model Used Administrative organisations(s) Website

Rajiv Gandhi National Quality

Award

National model (unique)

Bureau of Indian Standards

http://www.bis.org.in/other/

rgnqa_geninfo.htm

CII-EXIM Bank Award for Business

Excellence

EFQM Excellence Model

Confederation of Indian Industry and Export-

Import (EXIM) Bank of India

http://www.cii-iq.in/CII-Exim%20Bank%20Award%20for%20Excellence.htm

IMC Ramkrishna Bajaj National Quality Award

National model (developed from

Baldrige)

IMC Ramkrishna Bajaj National Quality

Awards Committee

http://www.imcrbnqa.com/

Golden Peacock National Quality

Award

National model (developed from

Baldrige and EFQM

Excellence Model)

Institute of Directors

http://www.goldenpeacockawards.com/index.php?option=com_content&view=article&id=103

&Itemid=71

Indian Institute of Metal- Quality

Awards.-------- Indian Institute Of

Metal

http://www.iim-india.net/new/index.php?op

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tion=com_content&view=article&id=91&It

emid=136

QCI D.L. Shah Award

National Model ( Developed from Baldrige Model)

D.L. Shah Trust For Applied Science,

Technology, Arts & Philosophy

http://www.qcin.org/

References1. http://www.iim-india.net/images/31_12_2012_IIM_Awards_Winners.pdf 2. http://nbqp.qci.org.in/DLShahAward/ 3. http://www.amul.com/m/ramkrishna-bajaj-national-quality-award-2003 4. http://www.ieema.org/sme/brochure2013.pdf 5. http://www.ieema.org/sme/isqa.htm 6. http://www.goldenpeacockawards.com/ 7. http://www.bis.org.in/other/rgnqa_geninfo.htm 8. http://www.imcrbnqa.com/ 9. http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Quality-awards/

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