Indiana County Indiana County Department Of Department Of Human ServicesHuman Services

Medical Assistance Medical Assistance Transportation ProgramTransportation Program

MATP RequirementsMATP Requirements

The client must have medical The client must have medical assistance (Medicaid) through assistance (Medicaid) through Indiana county.Indiana county.

The client must live in Indiana The client must live in Indiana county.county.

MATP RequirementsMATP Requirements

We verify the clients eligibility through We verify the clients eligibility through the Department of Public Welfare the Department of Public Welfare Promise website.Promise website.

Clients can complete an eligibility form Clients can complete an eligibility form over the phone.over the phone. Clients can also come into the MATP Clients can also come into the MATP

office and complete an eligibility office and complete an eligibility form.form.

The MATP office must use the most The MATP office must use the most cost effective mode of transportation cost effective mode of transportation and will complete a needs and will complete a needs assessment with the caller.assessment with the caller.

MATP RequirementsMATP Requirements

Once the client is determined eligible Once the client is determined eligible the client can use the program.the client can use the program.

The client must sign and date an The client must sign and date an eligibility form and return it to the eligibility form and return it to the MATP office within the 30 day period.MATP office within the 30 day period. If an eligibility form is not received at If an eligibility form is not received at

the end of this period the client will the end of this period the client will become ineligible and cannot use the become ineligible and cannot use the program.program.

Services OfferedServices Offered

Bus ticketsBus tickets Mileage reimbursementMileage reimbursement Direct transportationDirect transportation

Bus TicketsBus Tickets

Bus TicketsBus Tickets

If the client lives on a bus route If the client lives on a bus route they must use bus tickets for local they must use bus tickets for local appointments.appointments.

The clients can call four days in The clients can call four days in advance and a bus ticket will be advance and a bus ticket will be mailed to them.mailed to them.

The clients can pick up bus tickets The clients can pick up bus tickets at the MATP office.at the MATP office.

Bus TicketsBus Tickets

Bus tickets must be signed by a Bus tickets must be signed by a medical provider.medical provider.

If the ticket is not used the client is If the ticket is not used the client is required to send the ticket back to required to send the ticket back to the MATP office.the MATP office.

The bus tickets are only good for The bus tickets are only good for the date of the appointment the date of the appointment written on the ticket.written on the ticket.

Bus TicketsBus Tickets

The client will be sent out reminders, The client will be sent out reminders, if during a calendar month they:if during a calendar month they: Do not have a ticket signed by a medical Do not have a ticket signed by a medical

provider.provider. Do not return the documentation stub to Do not return the documentation stub to

the MATP office when not riding home on the MATP office when not riding home on the bus.the bus.

Change the date or destination without Change the date or destination without permission from the MATP office.permission from the MATP office.

Bus TicketsBus Tickets

If the medical provider changes an If the medical provider changes an appointment the client can contact the appointment the client can contact the MATP office, we will document the change MATP office, we will document the change and permit the client to change the ticket.and permit the client to change the ticket.

The client can call in 3 times in one month The client can call in 3 times in one month to change bus ticket information.to change bus ticket information.

The client must provide the MATP office with The client must provide the MATP office with the date, doctor/facility name, and bus the date, doctor/facility name, and bus ticket number in order to change over the ticket number in order to change over the phone.phone.

Mileage Mileage ReimbursementReimbursement

Mileage ReimbursementMileage Reimbursement Examples of appointments that may be Examples of appointments that may be

covered under mileage reimbursement:covered under mileage reimbursement:

ChiropractChiropractoror

Dental Dental OfficeOffice

Dialysis Dialysis ClinicClinic

Doctors Doctors OfficeOffice

Drug & Drug & Alcohol Alcohol FacilityFacility

HospitalHospital Medical Medical SupplySupply

Mental Mental Health Health FacilityFacility

Mental Mental Health Health

Summer Summer CampCamp

MethadonMethadone Clinic e Clinic PharmacyPharmacy Physical Physical

TherapyTherapy

Mileage ReimbursementMileage Reimbursement

We offer 25 cents a mile.We offer 25 cents a mile. The mileage reimbursement forms The mileage reimbursement forms

must have original signatures from must have original signatures from both the client and the medical both the client and the medical provider.provider.

The MATP office uses two different The MATP office uses two different types of mileage forms, one per visit types of mileage forms, one per visit for different providers and one for for different providers and one for multiple visits to the same provider.multiple visits to the same provider.

Mileage ReimbursementMileage Reimbursement

The MATP office uses an internet mapping The MATP office uses an internet mapping software to verify all mileage, such as, software to verify all mileage, such as, Superpages, Mapquest, and Yahoo Maps.Superpages, Mapquest, and Yahoo Maps.

We do not reimburse for side trips such We do not reimburse for side trips such as, shopping, detours, etc.as, shopping, detours, etc.

If the clients travel to two or more doctors If the clients travel to two or more doctors in one day then the total round trip in one day then the total round trip mileage will be split between the two mileage will be split between the two providers.providers.

Mileage ReimbursementMileage Reimbursement

Mileage reimbursement forms are Mileage reimbursement forms are due on a bi-weekly schedule. due on a bi-weekly schedule.

Mileage reimbursement checks are Mileage reimbursement checks are mailed out the following week.mailed out the following week. For example, if today is August 7, the For example, if today is August 7, the

forms would be due August 15 and forms would be due August 15 and the checks would be mailed on the checks would be mailed on August 22.August 22.

Direct Direct TransportationTransportation

Direct TransportationDirect Transportation Transportation Transportation

provided to the provided to the following counties:following counties: AlleghenyAllegheny ArmstrongArmstrong CambriaCambria ClearfieldClearfield JeffersonJefferson IndianaIndiana WestmorelandWestmoreland

Direct Transportation: Direct Transportation: Scheduling a RideScheduling a Ride How does the client How does the client

schedule a ride?schedule a ride? Get the Get the

name/address/phone name/address/phone number and Medical number and Medical Assistance Provider Assistance Provider Number of the doctor or Number of the doctor or facility.facility.

The date and The date and appointment time.appointment time.

Call 2 days in advance Call 2 days in advance and before 2:00 p.m.and before 2:00 p.m.

Call the MATP Call the MATP scheduler at 724-scheduler at 724-471-7300 or 1-866-471-7300 or 1-866-646-6287.646-6287.

Inform the Inform the scheduler if the scheduler if the client has any client has any special needs, special needs, such as a such as a wheelchair or if an wheelchair or if an escort needs to go escort needs to go with them.with them.

Direct Transportation:Direct Transportation: Pick Up and Drop Off Guidelines Pick Up and Drop Off Guidelines

The client will be The client will be told in advance the told in advance the approximate time approximate time and location they and location they will be picked up by will be picked up by the MATP the MATP transportation transportation provider.provider.

The client should The client should be ready ahead of be ready ahead of time.time.

The The transportation transportation provider will pick provider will pick the client up no the client up no sooner than 15 sooner than 15 minutes before minutes before their scheduled their scheduled time.time.

Direct Transportation:Direct Transportation: Pick Up and Drop Off Guidelines Pick Up and Drop Off Guidelines

If the driver is later than 15 minutes If the driver is later than 15 minutes after their scheduled pick up time, after their scheduled pick up time, contact the MATP scheduler.contact the MATP scheduler.

The transportation provider will drop The transportation provider will drop the client off no more than one hour the client off no more than one hour before their scheduled time.before their scheduled time.

The transportation provider will pick The transportation provider will pick the client up no later than one hour the client up no later than one hour after their scheduled appointment has after their scheduled appointment has ended.ended.

Direct Transportation:Direct Transportation:Canceling a RideCanceling a Ride

Call the MATP Call the MATP scheduler 24 hours scheduler 24 hours (1 business day) in (1 business day) in advance before 2:00 advance before 2:00 p.m.p.m.

If the client calls If the client calls after 2:00 p.m. or if after 2:00 p.m. or if they call the day of they call the day of the appointment the appointment this will be this will be considered a late considered a late cancellation.cancellation.

If the client does If the client does not go to their not go to their appointment, this appointment, this will be considered will be considered a no show.a no show.

Direct Transportation:Direct Transportation:Canceling a RideCanceling a Ride

The client will The client will receive a late receive a late cancel or no show cancel or no show notification letter notification letter and they can and they can appeal.appeal. If the client receives If the client receives

3 no shows and or 3 no shows and or late cancellations in late cancellations in a month they will be a month they will be sanctioned from the sanctioned from the program.program.

The client can The client can appeal a no appeal a no show, a late show, a late cancellation, cancellation, and sanction and sanction notice.notice.

The MATP staff The MATP staff will review the will review the appeal.appeal.

Direct Transportation:Direct Transportation:Escort PoliciesEscort Policies

We require that an escort form be completed We require that an escort form be completed in order to have someone accompany a client in order to have someone accompany a client to a medical appointment.to a medical appointment.

The client must complete the front side of the The client must complete the front side of the escort form, then have a medical provider escort form, then have a medical provider complete the backside.complete the backside.

Once the form is completed and received by Once the form is completed and received by the MATP office the client can have an escort the MATP office the client can have an escort accompany them to any future appointments.accompany them to any future appointments.

Direct Transportation:Direct Transportation:Escort PoliciesEscort Policies

The escort form must have original The escort form must have original signatures from both the client and signatures from both the client and the medical provider.the medical provider.

If the client needs an escort and If the client needs an escort and there is a time constraint, we will also there is a time constraint, we will also accept a faxed script from the doctor.accept a faxed script from the doctor. This will only provide an escort for the This will only provide an escort for the

day of service the escort is needed.day of service the escort is needed.

All of This Information Can Be All of This Information Can Be Located at the Indiana Located at the Indiana County Department of County Department of

Human Services Website.Human Services Website.

http://humanservices-http://humanservices-countyofindiana.orgcountyofindiana.org