individual service funds (“isf”). isf – a form of self directed support potential benefits to...
TRANSCRIPT
![Page 1: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/1.jpg)
INDIVIDUAL SERVICE FUNDS(“ISF”)
![Page 2: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/2.jpg)
ISF – a form of Self Directed Support
Potential Benefits to the Customer• Flexibility – not just regulated (CQC) activity• Choice• Increased Control
Potential Benefits for the Council• Good service developmental Platform• More Customers receiving personalised services
BACKGROUND
![Page 3: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/3.jpg)
Work undertaken so far:
•Variation to Framework Agreement•Service Specification & other Schedules, e.g. Payment and Individual Support Agreement•Process mapping – Care Management, Care Options Team, Service Providers, Commissioning
BACKGROUND
![Page 4: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/4.jpg)
•Personal Budget managed by the Service Provider on the Customer’s behalf•Service Provider accountable to the Customer and Council for meeting agreed outcomes and for expenditure from the Customer’s Personal Budget•Service Provider commits to spend the Personal Budget on agreed services and to provide the Council with an agreed auditable system of financial accounting for each individual Customer
Key Features
![Page 5: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/5.jpg)
Key Features
• Service Provider delivers services directly to Customer
and / or• Arranges services for the Customer where the
Customer requests alternative service provision.• Customer may at any time during the term of the
agreement terminate the agreement by giving 28 days notice
![Page 6: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/6.jpg)
Key Features
• Recruitment of Care/Support Staff
• (Where requested) Customer to establish selection criteria and allocation process of care/support staff.
• (Where requested), the Service Provider shall facilitate involvement of the Customer in the interview process of care/support staff.
![Page 7: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/7.jpg)
Key Features
Breaks in Service
• Customer and Service Provider permitted to ‘carry over’ service in subsequent weeks (at Customer’s request)
• Limited to equivalent of 2.5 weeks or 5% of annual allocation
• ‘Banked’ service must be used within 12 months of the break
![Page 8: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/8.jpg)
Key Features
Unspent Money
• Any part of Customer’s Personal Budget not spent during a 12 month period must be returned to the Council
• Should services to the Customer cease, the part of the Customer’s Personal Budget not spent must be returned to the Council on demand
• Any part of the Customers Personal Budget not spent on meeting outcomes detailed in the Individual Support Agreement must be returned to the Council at the end of any review period or at any time to be specified by the Council
![Page 9: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/9.jpg)
• Service providers to be paid on 4 weekly basis ‘up front’
• Service Provider must spend Personal Budget on services for the Customer, whether directly delivered or not, and to individually account for all expenditure
• Service Providers shall provide clear pricing of services, including personal care and other forms of support
Keeping Track of Expenditure
![Page 10: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/10.jpg)
Keeping Track of Expenditure
• Initial review of expenditure at 3 months– Service Provider will submit detailed statement of how the
Customer’s Personal Budget has been spent.
• Thereafter, expenditure will be reviewed in this way every six months.
![Page 11: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/11.jpg)
•Personal Budget established, Carefirst care planning and Resource Identification undertaken by Care Management
•ISF Referral Received by Care Options Team from Care Management
•ISF Referral Received by Service Provider from Care Options Team
BUSINESS PROCESS
![Page 12: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/12.jpg)
BUSINESS PROCESS
• Service Provider and Customer produce detailed Individual Support Agreement
• Service Provider and Customer sign Individual Support Agreement
• Service delivery start date provided by Service Provider• Service delivery commences• Initial Review arranged by Care Manager – Care
Manager adds signature to Individual Support Agreement at Review
![Page 13: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/13.jpg)
•ISF Carefirst service delivery code created•£ amount of Personal Budget identified on Carefirst•Identify start date of service•Identify the Customer taking out ISF option•Identify post code of Customer•Identify Customer category•Identify and categorise the age of the Customer using ISF option
REPORTING REQUIREMENTS
![Page 14: INDIVIDUAL SERVICE FUNDS (“ISF”). ISF – a form of Self Directed Support Potential Benefits to the Customer Flexibility – not just regulated (CQC) activity](https://reader035.vdocuments.net/reader035/viewer/2022070308/551c3ce0550346a3488b48f7/html5/thumbnails/14.jpg)
•Care Options Team record service provider performance in producing Individual support Agreements on time•Care Options Team record service provider performance in time taken to commence services from point of referral
REPORTING REQUIREMENTS