industry engagement event (london) 26 august 2015
TRANSCRIPT
![Page 1: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/1.jpg)
Digital Training and Support Framework Industry Engagement Event26th August 2015
![Page 2: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/2.jpg)
GDSGDS
Eleri PengellyDeputy DirectorGovernment Digital Service
Eleri Pengelly
![Page 3: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/3.jpg)
GDS
Agenda● Introduction Eleri Pengelly
● Framework Objectives Eleri Pengelly
● Assisted Digital Lot 1 Clive Richardson
● Digital Inclusion Lot 2 Beccy Russell
● Bidding Process Sonia Diosee
● Invitation to Tender (ITT) Sonia Diosee
● Selection Process Sonia Diosee
● Group Q&A All
![Page 4: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/4.jpg)
GDS
Introduction
![Page 5: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/5.jpg)
GDS
Introduction
● Welcome
● Housekeeping
● Presentations
● Group Q&A
● Lunch
● Close
Eleri Pengelly GDS
![Page 6: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/6.jpg)
GDS
Welcome Eleri Pengelly GDS
![Page 7: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/7.jpg)
GDS
Housekeeping Eleri Pengelly GDS
![Page 8: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/8.jpg)
GDS
Framework Objectives
![Page 9: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/9.jpg)
GDS
Eleri Pengelly GDS
Open to all public sector/government department buyers
![Page 10: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/10.jpg)
GDS
Eleri Pengelly GDS
National framework agreement
![Page 11: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/11.jpg)
GDS
Eleri Pengelly GDS
Enabler for buyers to use without running full OJEU competition
![Page 12: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/12.jpg)
GDS
Eleri Pengelly GDS
Cross government alignment in standard terms and commercial rates
![Page 13: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/13.jpg)
GDS
Eleri Pengelly GDS
Iterative approach and aim to attract VCSE/SME and large providers
![Page 14: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/14.jpg)
GDS
Eleri Pengelly GDS
Open up the market and foster collaboration
![Page 15: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/15.jpg)
GDSGDS
Eleri PengellyDeputy DirectorGovernment Digital Service
Eleri Pengelly
![Page 16: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/16.jpg)
GDSGDS
Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsn
Clive Richardson
![Page 17: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/17.jpg)
GDS
Assisted digital Lot 1
![Page 18: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/18.jpg)
GDSGDS
The Government Digital Strategy promises support for users who need it to use government’s digital services.
Clive Richardson
![Page 19: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/19.jpg)
GDSGDS
“Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.”
Clive Richardson
![Page 20: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/20.jpg)
GDSGDSClive Richardson
![Page 21: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/21.jpg)
GDSGDS
Users of assisted digital support
Clive Richardson
![Page 22: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/22.jpg)
GDSGDS
Around 1 in 5 UK adults will need assisted digital support of some kind
Clive Richardson
![Page 23: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/23.jpg)
GDSGDS
Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability
Clive Richardson
![Page 24: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/24.jpg)
GDSGDS
The exact number will vary from service to service - it depends on the service and the users
Clive Richardson
![Page 25: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/25.jpg)
GDSGDS
Types of assisted digital support
Clive Richardson
![Page 26: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/26.jpg)
GDSGDS
Support can be delivered through a range of channels, including over the phone
Clive Richardson
![Page 27: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/27.jpg)
GDSGDS
This framework is about in-person support
Clive Richardson
![Page 28: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/28.jpg)
GDSGDS
Talk-through - somebody guides the user to complete the transaction themselves
Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them
Clive Richardson
![Page 29: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/29.jpg)
GDSGDS
Talk-through - somebody guides the user to complete the transaction themselves
Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them
Clive Richardson
![Page 30: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/30.jpg)
GDSGDS
“High street” - the user visits the support provider
Outreach - the user is visited by the provider (eg at home, at work, in a care home)
Clive Richardson
![Page 31: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/31.jpg)
GDSGDS
“High street” - the user visits the support provider
Outreach - the user is visited by the provider (eg at home, at work, in a care home)
Clive Richardson
![Page 32: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/32.jpg)
GDSGDS
No redesigned digital service goes live without appropriate support in place
Clive Richardson
![Page 33: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/33.jpg)
GDSGDS
Clive RichardsonHead of assisted digital Government Digital Service@cliverchrdsn
Clive Richardson
![Page 34: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/34.jpg)
GDSGDS
Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service
Clive Richardson
![Page 35: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/35.jpg)
GDS
Digital Inclusion Lot 2
![Page 36: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/36.jpg)
GDS
Digital Inclusion: definition and strategy
Beccy Russell GDS
![Page 37: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/37.jpg)
GDS
Digital Inclusion: enabling people to go online to make the most of the internet
Beccy Russell GDS
![Page 38: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/38.jpg)
GDS
10.5 million adults in the UK lack the basic digital skills to make the most of the internet
Beccy Russell GDS
![Page 39: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/39.jpg)
GDS
Removing barriers such as:
Beccy Russell GDS
![Page 40: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/40.jpg)
GDS
Lack of access
Beccy Russell GDS
![Page 41: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/41.jpg)
GDS
Lack of skills
Beccy Russell GDS
![Page 42: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/42.jpg)
GDS
Lack of motivation
Beccy Russell GDS
![Page 43: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/43.jpg)
GDS
Lack of trust
Beccy Russell GDS
![Page 44: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/44.jpg)
GDS
Digital inclusion strategy - corral multi sector efforts to reduce the number of digitally excluded people, SMEs and charities
Beccy Russell GDS
![Page 45: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/45.jpg)
GDS
encourage departments to embed digital inclusion in policy programmes and services
Beccy Russell GDS
![Page 46: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/46.jpg)
GDS
Evidence shows digital inclusion can support wideroutcomes including:
Beccy Russell GDS
![Page 47: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/47.jpg)
GDS
health
Beccy Russell GDS
![Page 48: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/48.jpg)
GDS
social
Beccy Russell GDS
![Page 49: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/49.jpg)
GDS
economic
Beccy Russell GDS
![Page 50: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/50.jpg)
GDS
Digital inclusion Lot 2
Provision of digital inclusion services
Beccy Russell GDS
![Page 51: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/51.jpg)
GDS
needs assessment or analysis
Beccy Russell GDS
![Page 52: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/52.jpg)
GDS
Beccy Russell GDS
the design
![Page 53: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/53.jpg)
GDS
GDS
and/or the delivery of basic digital skills training
Beccy Russell
![Page 54: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/54.jpg)
GDSGDS
Beccy RussellHead of departmental engagement, Digital Inclusion Government Digital Service
Clive Richardson
![Page 55: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/55.jpg)
GDSGDS
Sonia DioseeCommissioning Manager Government Digital Service
Sonia Diosee
![Page 56: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/56.jpg)
GDS
Bidding Process
![Page 57: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/57.jpg)
GDS
Industry Event feedback - Aug/Sep
Invitation to Tender - Oct/Nov
Evaluate supplier responses - Dec/Jan
Award Contracts - Mar/Apr
Sonia Diosee GDS
![Page 58: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/58.jpg)
GDS
What is a Framework Agreement?
Sonia Diosee GDS
![Page 59: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/59.jpg)
GDS
What is a Call Off?
Sonia Diosee GDS
![Page 60: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/60.jpg)
GDS
Mini Competitions
Sonia Diosee GDS
![Page 61: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/61.jpg)
GDS
Framework bidding will be iterative - every 12 to 18 months
Sonia Diosee GDS
![Page 62: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/62.jpg)
GDS
Invitation to Tender
![Page 63: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/63.jpg)
GDS
Feedback from this event will shape our ITT requirements
Sonia Diosee GDS
![Page 64: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/64.jpg)
GDS
Outputs will be shared on GDS blogs
Sonia Diosee GDS
![Page 65: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/65.jpg)
GDS
Tender will be published online using Emptoris
Sonia Diosee GDS
![Page 66: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/66.jpg)
GDS
Suppliers will have 6 - 8 weeks to respond to the bid
Sonia Diosee GDS
![Page 67: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/67.jpg)
GDS
Tender Clarification Process
Sonia Diosee GDS
![Page 68: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/68.jpg)
GDS
Selection Process
![Page 69: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/69.jpg)
GDS
Sonia Diosee GDS
1st Stage Evaluation
Selection Award
1. Mandatory Questions / Organisational Criteria. Pass/Fail
2. Mandatory Technical Criteria. Pass/Fail
3. Quality Criteria. Scored with overall threshold that must be exceeded and minimum pass mark for each criterion.
4. Final Award - Successful bidders will be awarded contracts based on the following elements:
Technical
Commercial
Price
Pass all criteria
Pass all criteria
Pass all thresholds
Fail one criterion and bid is rejected
Fail one criterion and bid is rejected
Fail to match or exceed the
minimum pass mark for one
criterion and bid is rejected
![Page 70: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/70.jpg)
GDSGDS
Sonia DioseeCommissioning Manager Government Digital Service
Sonia Diosee
![Page 71: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/71.jpg)
GDSGDS
Eleri PengellyDeputy DirectorGovernment Digital Service
Eleri Pengelly
![Page 72: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/72.jpg)
GDS
Group Q&A
![Page 73: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/73.jpg)
GDS
Eleri Pengelly GDS
We’re specifically interested in your ability to deliver services as outlined in the earlier presentations
![Page 74: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/74.jpg)
GDS
Eleri Pengelly GDS
Please keep your answers short - they shouldn’t require much discussion
![Page 75: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/75.jpg)
GDS
Eleri Pengelly GDS
We’d rather have short answers to every question, than detailed answers to a few
![Page 76: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/76.jpg)
GDS
Eleri Pengelly GDS
If a question isn’t relevant, or you can’t answer it, that’s fine - let your facilitator know
![Page 77: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/77.jpg)
GDS
Thank you!
Eleri Pengelly GDS
![Page 78: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/78.jpg)
GDSGDS
Eleri PengellyDeputy DirectorGovernment Digital Service
Eleri Pengelly
![Page 79: Industry engagement event (London) 26 August 2015](https://reader035.vdocuments.net/reader035/viewer/2022070512/589eb42a1a28ab4a5c8b4969/html5/thumbnails/79.jpg)
Digital Training and Support Framework Industry Engagement Event26th August 2015