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©2020 I-CAR

I-CAR PROFESSIONAL DEVELOPMENT PROGRAM™

INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR

06/02/2020

INDUSTRY TRAININGRELATIVE TO I-CAR® KNOWLEDGE AND SKILL AREAS

AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGE AND SKILLS PROTOCOL

INDUSTRY TRAINING RELATIVE TO I-CAR KNOWLEDGE AND SKILL AREAS I-CAR PROFESSIONAL DEVELOPMENT PROGRAM2

Estimator ProLevel 1 ....................................................................5 ProLevel 2 ....................................................................7 ProLevel 3 ....................................................................9

RefinishTechnician ProLevel 1 ..................................................................12 ProLevel 2 ..................................................................14 ProLevel 3 ..................................................................18

Non-StructuralTechnician ProLevel 1 ..................................................................24 ProLevel 2 ..................................................................26 ProLevel 3 ..................................................................29

StructuralTechnician ProLevel 1 ..................................................................31 ProLevel 2 ..................................................................32 ProLevel 3 ..................................................................35

TABLE OF CONTENTS

Electrical/DiagnosticsTechnician ProLevel 1 ..................................................................37 ProLevel 2 ..................................................................38 ProLevel 3 ..................................................................39

MechanicalTechnician ProLevel 1 ..................................................................41 ProLevel 2 ..................................................................42 ProLevel 3 ..................................................................44

ProductionManagement ProLevel 1 ..................................................................47 ProLevel 2 ..................................................................49

AutoPhysicalDamageAppraiser(APDA) ProLevel 1 ..................................................................53 ProLevel 2 ..................................................................56 ProLevel 3 ..................................................................57


TERMINAL OBJECTIVEAstatementinspecificandmeasurabletermsthatdescribeswhatthelearnerwillbeabletodoasaresultofengaginginalearningactivity.Focusedatthehighestleveloflearninganindividualwillaccomplishbycompetingthelearningevent.

ENABLING OBJECTIVEAresupportingobjectivesforTerminalObjectives.AllowtheTerminalObjectivetobebrokendownintosmaller,moremanageableobjectives.WhatheorshemustdotoaccomplishtheTerminalObjective

PROLEVELForeachrolewithintheI-CARProfessionalDevelopmentProgram(PDP),therearethreelevelsoftraining,eachreferredtoasanI-CARProLevel.Eachlevelprogressivelybuildsuponpriorlearningtocontinuallyadvanceeachprofessional’sknowledgeandskills.

OEMOriginalEquipmentManufacturer–Originalproducerofavehiclescomponents,andsoOEMcarpartsareidenticaltothepartsusedinproducingavehicle.

ALLIANCERecognizetheaccomplishmentsoftrainingthroughapprovedtrainingproviders.AwardedtrainingcreditcanbeappliedtowardstheI-CARGoldClassProfessionalsandPlatinumIndividualdesignations.

DEFINITION OF COLUMNS


ROLE DESCRIPTION

Inspects,analyzesandevaluatesdamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Thisindividualbuildsarelationshipwithvehicleowners,repairersandinsurancepersonneltonegotiatecostsandclosecustomersales.Heorsheusescomputerstowriteestimatesandworkswithcomputersoftware.

KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES

Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.

ESTIMATOR

INDUSTRY SEGMENT – COLLISION REPAIR FACILITIES

INDUSTRY TRAINING RELATIVE TO I-CAR KNOWLEDGE AND SKILL AREAS I-CAR PROFESSIONAL DEVELOPMENT PROGRAM

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PL1 Identify Vehicle Construction Materials

Estimatorisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.

VehicleConstructionMaterialTypes ChiefAutomotive-DesignBasedRepair-CHEM-00010 AxaltaRPM-RPMEstimatingUtilizingOEMProcedures–DPOP-00042

PL1 Select Personal Protection Equipment

Estimatorisabletoselectthecorrectgloves,respirators,hearingprotection,andclothingbasedonworkbeingperformed.

WorkingSafelyAroundHazardousMaterials

BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LoxVOC)-BMVM-00002 BMW-SB002B-NewGenerationColorSystemProductTraining(NationalRule)-BMVM-00003 BMW-SB003B-NewGenerationColorSystemProductTraining(LowVOC)-BMVM-00004

3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013

PL1 Practice Workplace Safety

Estimatorisabletousesafetydatasheetandlabels,andpracticegeneralshopsafety.

WorkplaceSafety

SafetyDataSheetsandLabels

PL1 Protect Vehicle During Repairs

Estimatordeterminespropervehicleprotectionsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracks,andelectricalsystemprotection.

VehicleProtectionDuringtheRepairProcess

PL1 Comply With Environmental Protection Regulations

Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.

HazardousWasteDisposal

HazardousAirbornePollutants

SherwinWilliams-TechnicalTools&EnvironmentalProtection–Online-SWPM-00027

PL1 Identify Hybrid Vehicles

Estimatorcanidentifypartsthatareuniquetohybridvehicles,listsafetyprecautionsforworkingonhybridandelectricvehicles,andlistdamageanalysisconsiderations.

HybridVehicleIdentificationandDamageAnalysis

BMW-SB031HighVoltageVehicleBodyRepair-BMVM-00015

PL1 Explain Damage Analysis On Unitized Structures

Estimatorisabletoidentifypartsoftheunitizedstructure,identifydamagebasedonvehiclemeasurements,explaincollisionenergymanagementprinciples,andlistrepairconsiderationsforunitizedstructures.

DamageAnalysisofUnitizedStructures-Front

DamageAnalysisofUnitizedStructures-Center

DamageAnalysisofUnitizedStructures- Rear

StructuralDamageAnalysis-Structures

AxaltaRPM-DPSDamageAnalysisI-DPOP-00003 AxaltaRPM-DPSDamageAnalysisII-DROP-00021 ChiefAutomotive-StructuralDamageAnalysis-CHEM-00003

TERMINALOBJECTIVES TRAININGOPTIONSTOFULFILLTHEPROTOCOLTERMINALOBJECTIVES

Knowledge and Skill Area

Knowledge andSkill Area Definition I-CAR Course OEM Alliance Courses Supplier/Other Alliance Courses

ProLevel


PL1 Explain Damage Analysis On Full-Frame Vehicles

Estimatorisabletoexplainfull-framevehicledesign,collisionenergymanagementprinciples,andlistrepairconsiderations

DamageAnalysisofFull-FrameVehicles

PL1 Identify Recycled Parts Considerations

Estimatorcanlocatevehiclemakerpositionstatements,explainrepairconsiderations,partsgrading,partuseconsiderations,recycledpartpreparation,partsourcing,andlistrecycledpartsbestpractices.

RecycledPartsConsiderations

PL1 Describe Restraint Systems Damage Analysis

Estimatorisabletodescriberestraintsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

RestraintSystemsOperation

DamageAnalysisofRestraintSystems

PL1 Determine Refinish Considerations

Estimatorisabletoidentifyvariousautomotivefinishes,listmaterialsandtoolsused,andexplaintheoverallrefinishprocess.

RefinishingOverview AxaltaRPM-DPSDamageAnalysisII-DROP-00021 Axalta-RPM-Group02–PaintingfortheEstimator-Online-DPOP-00033 AxaltaRPM-RPMEstimatingUtilizingOEMProcedures–DPOP-00042 Axalta-AxaltaRefinishingtoday-DPPM-00005 CollisionAdvice-EstimatingBestPractices–CAOP-00002 CollisionAdvice-NissanEstimatingEssentials-CAOP-00003 PPG-MVPAdvEstimating-2019-PPOP-00026

PL1 Describe Stationary Glass Damage Analysis

Estimatorisabletoidentifydifferenttypesofstationaryglass,considerationforremoval,glassrepairconsiderations,ADASimplications,andpartorderingconsiderations.

DamageAnalysisofStationaryGlass

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PL1 Explain Vehicle Check-In Process

Estimatorisabletoidentifythedifferentprocedureswhencheckinginavehicleforrepair.

VehicleCheck-InProcess AxaltaRPM-RPMEstimatingUtilizingOEMProcedures–DPOP-00042 AxaltaRPM-RPMRefiningSellingTechniques-DPOP-00046 AxaltaRPM-RPMDeliveringExceptionalCustomerService-DPOP-00047 CollisionAdvice-NissanEstimatingEssentials-CAOP-00003

PL1 Explain Damage Analysis On Interior Trim And Movable Roofs

Estimatorisabletoassessdamagetoavehiclehardtop,softtop,aswellasinteriortrimandmakerepairorreplacedecisions.

InteriorTrimandConvertibleTopDamageAnalysis

PL1 Interpret Estimates And Supplements

EstimatorisabletoexplainP-pageusage,understandestimateterminology,andinterprettheestimate.

BasicEstimateWriting

EstimatingGuideFundamentals

AxaltaRPM-RPMEstimatingUtilizingOEMProcedures–DPOP-00042 CollisionAdvice-100%Disassembly–CAOP-00001 CollisionAdvice-EstimatingBestPractices–CAOP-00002 CollisionAdvice-NissanEstimatingEssentials-CAOP-00003 PPG-MVPAdvancedCollisionEstimatingSkills-PPOP-00005 PPG-MVPFundamentalsofEstimating-PPOP-00019

PL2 Implement Cycle Time Best Practices

Technicianmustbeabletomeasurecycletime,identifywasteinprocess,andlookformethodstoimprovecycletime.

UnderstandingCycleTime AkzoNobelCoatingsInc-Cycle-timeProcessingReduction(CPR)-ANOP-00017 AkzoNobelCoatingsInc-ReducingCycleTime - ANOP-00004 PPG-MVPProductionandCycleTimeManagement-PPOP-00001 PPG-MVPGreenBeltTraining-PPOP-00002

PL2 Explain Estimate And Supplement Writing Process

EstimatorisabletoexplaintheprocessforwritinganestimateusingblueprintingSOPsandmanagetheoverallestimatingprocess.

WritingtheEstimate

BlueprintingfortheEstimator

PPG-MVPAdvancedCollisionEstimatingSkills-PPOP-00005 PPG-MVPFundamentalsofEstimating-PPOP-00019 AxaltaRPM-Group03–RepairPlanning-Online-DPOP-00035

PL2 Explain Scheduling The Repair

Estimatorisabletoscheduletherepairbasedonrepairsizeandcurrentworkload.

ScheduletheRepair AxaltaRPM-ProductionManagement2.0-DPOP-00045 AkzoNobelCoatingsInc-SchedulingWorkshop-ControllingtheVariables-ANOP-00023


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PL2 Describe Drivetrain Damage Analysis

Estimatorisabletodescribedrivetrainsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofDrivetrains

PL2 Describe Brake System Damage Analysis

Estimatorisabletodescribemechanicalandelectronicbrakesystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofBrakeSystems

DamageAnalysisofElectronicBrakeSystems

PL2 Describe Damage Analysis Of Driving Assist Systems

Estimatorisabletodescribedrivingassistsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofDrivingAssistSystems CollisionAdvice-NissanEstimatingEssentials-CAOP-00003

PL2 Describe Steering And Suspension Damage Analysis

Estimatorisabletodescribesteeringandsuspensionsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

SteeringandSuspensionOperation

DamageAnalysisofSteeringandSuspensionSystems

ChiefAutomotive-AdvSteeringandSuspensionAnalysis-CHEM-00007

PL2 Explain Basic Electrical Systems

Estimatorisabletoexplainbasiccircuitconstruction,commonelectricalsystemfailures,commontroubleshootingsteps,andrepairconsiderations.

BasicElectronicsforEstimators GMServiceTechCollege-Electrical/ElectronicStage1-GMVM-00006

PL2 Perform Photo Documentation

EstimatorisabletoidentifyrequiredphotosfollowingashopSOP,explainhowtobestuseacameraforclearandwell-litphotos,andexplainwhenphotosshouldbecapturedduringtherepairprocess.

CapturingQualityPhotos

PL2 Explain Damage Analysis Of Vehicle Convenience Systems

Estimatorisabletoassessdamagetovehicleconveniencesystemssuchaspowerseats.

DamageAnalysisofConvenienceSystem


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PL2 Describe Air Conditioning Damage Analysis

Estimatorisabletodescribeairconditioningsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

AirConditioningSystemsOperationandDamageAnalysis

GMServiceTechCollege-IntroductiontoAirConditioning-GMVM-00002

PL2 Describe Heating And Cooling System Damage Analysis

Estimatorisabletodescribeheatingandcoolingsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

HeatingandCoolingSystemOperationandDamageAnalysis

PL2 Describe Lighting And Vision Assist Damage Analysis

Estimatorisabletodescribelightingandvisionassistsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofLightingandVisionAssist

PL3 Coordinate The Repair Process

Estimatorisabletocoordinatetherepairworkflowforefficientshopperformance,whilemanagingcustomerexpectations.

CoordinatetheRepairProcess

PL3 Identify Natural Causes Damage Analysis

Estimatorisabletoidentifydamagerelatedtowind,hail,andflooddamageandlistrepairorreplaceoptionsforeach.

AnalyzingDamagefromNaturalCauses

AnalyzingFloodDamage

AxaltaRPM-RPMEstimatingUtilizingOEMRepairProcedures-DPOP-00042

PL3 Explain Fire Damage Analysis

Estimatorisabletoexaminedamagerelatedtosmoke,heat,fire,andmethodusedtoextinguishanddeterminerepairabilityrelatedtoeach.

AnalyzingFireDamage

PL3 Explain Vandalism Damage Analysis

Estimatorisabletoexaminedamagerelatedtovandalismandmakerepair/replacedecisionsbasedontheextentofdamage.

AnalyzingVandalismDamage

PL3 Explain Theft Damage Analysis

Estimatorisabletoexaminedamagerelatedtotheftandmakerepair/replacedecisionsbasedontheextentofdamage.

AnalyzingTheftDamage




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PL3 Identify Administrative Processes

Estimatorisabletoworkwithcustomers,insurers,andtechniciansthroughouttherepairprocess,usingproperorganizationalskillsandfollowingfacilitySOPsforallcustomerandinsurermanagementcommunications.

PostRepairProcess

TheArtandScienceofEstimatorInteractions

PL3 Perform Job File Management And Proper Documentation

Estimatorisabletodocumenttherepairprocessforeachjobincludingserviceinformation,measurements,alignmentnumbers,etc.

TheArtandScienceofEstimatorInteractions

PL3 Explain Quality Control

Estimatorisabletoperformavarietyofqualitycontrolinspectionsduringrepairsandafterthevehicleiscomplete.

ManagingQualityControl AxaltaRPM-RPMAdvancedEstimatingUtilizingOEMProcedures-DPOP-00043


ROLE DESCRIPTION

Preparesandappliespainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.Dutiesmayincludefinalsanding,masking,colormixingandtinting,sprayboothoperationsandapplyingprimers,sealersandclearcoats.Heorshemayneedtoblendcolorintoadjacentpanelsforabettercolormatchtotheexistingvehiclefinish.Thisindividualworkswithpotentiallyhazardousmaterials,soattentiontosafetyandpersonalprotectionisessential.Vehiclesmustbecorrectlypreparedandrefinishedtoensureproperadhesion,colormatchandoverallappearance.


Prepareandapplypainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.

REFINISH TECHNICIAN



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Technicianisabletousesafetydatasheetandlabels,andpracticegeneralshopsafety.

WorkplaceSafety



Technicianisabletoselectthecorrectgloves,respirators,hearing,andclothingbasedonworkbeingperformed.

WorkingSafelyAroundHazardousMaterials BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LoxVOC)-BMVM-00002 BMW-SB002B-NewGenerationColorSystemProductTraining(NationalRule)-BMVM-00003 BMW-SB003B-NewGenerationColorSystemProductTraining(LowVOC)-BMVM-00004



Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.



Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracks,andelectricalsystemprotection.










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PL1 Perform Surface Preparation For Refinishing

Technicianisabletomixprimerforrepairedareas,blockprimer,andprepareavehicleforpaint(excludingmasking).

PrimingandBlockingRepairedAreas

PreparingaVehicleforRefinishing

BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LowVOC)-BMVM-00002

3MPM-PaintPreparationforProductivity-Online-3MPM-00006 Axalta-102-CromaxSurfacePreparation-DPPM-00026 SpiesHecker-102-SHSurfacePreparation-SHPM-00012 Standox-102-StandoxSurfacePreparation-STPM-00011 MartinSenour/SW-PrepTechnicianCourse-MSPM-00004/SWPM-00004 MartinSenour/SW-PerfectingPlasticRefinishing,FinalFinishing,andMaskingTechniques-MSPM-00018/SWPM-00018 Saint-Gobain-AutomotiveRefinishingTraining-SGPM-00001 Saint-Gobain-BodyPanelRefinishingTraining-SGPM-00002 Saint-Gobain-Saint-GobainSchool-SGPM-00013

PL1 Apply Overspray Protection

Techniciancandiscussoversprayprotectionbylistingtypesandusesoftapesandspraycoversandperformavarietyofmaskingtechniques.

Masking 3M-MaskingSolutions-3MPM-00003 3M-PaintPreparationforProductivity-Online-3MPM-00006 MartinSenour/SW-PrepTechnicianCourse-MSPM-00004/SWPM-00004 MartinSenour/SW-PerfectingPlasticRefinishing,FinalFinishing,andMaskingTechniques-MSPM-00018/SWPM-00018 SherwinWilliams-TechnicalApplicationProcessing-SWPM-00028 Saint-Gobain-AutomotiveRefinishingTraining-SGPM-00001 Saint-Gobain-PaintRefinishingTraining-SGPM-00003 Saint-Gobain-AdhesivesRefinishingTraining-SGPM-00004 Saint-Gobain-BestPracticesforBodyShopRepair-SGPM-00005 Saint-Gobain-PaintShopBestPractices- SGPM-00007 Saint-Gobain-SaintGobainSchool-SGPM-00013

PL1 Examine Spray Gun Set Up

Technicianisabletoidentifythedifferenttypesofspraygunsandexplainmaintenance,cleaning,andtroubleshootingsteps.

SprayGuns BMW-SB002B-NewGenerationColorSystemProductTraining(NationalRule)-BMVM-00003 BMW-SB003B-NewGenerationColorSystemProductTraining(LowVOC)-BMVM-00004

DeVilbiss-SprayMasterPaintTechnicianClass - DVPM-00001 Pro-Spray-ColorTheory-PSPM-00003




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PL1 Explain Maintaining Mixing Room And Related Equipment

Technicianisabletooperateandmaintainequipmentcommonlyusedinthemixingroom.

MixingRoomsandEquipment


Technicianmustbeabletomeasurecycletime,identifywasteintherepairprocess,andlookformethodstoimprovecycletime.

UnderstandingCycleTime AkzoNobelCoatingsInc-Cycle-timeProcessingReduction(CPR)-ANOP-00017 AkzoNobelCoatingsInc-ReducingCycleTime-ANOP-00004 PPG-MVPProductionandCycleTimeManagement-PPOP-00001 PPG-MVPGreenBeltTraining-PPOP-00002

PL2 Discuss Finish Application

Technicianisabletoapplyprimer,basecoat(colorcoat),andclearcoat.

RefinishingApplicationandBlending BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LowVOC)-BMVM-00002

BASFCorp-R-MColorAdjustmentTechniques-BAPM-00012 BASFCorp-GlasuritColorAdjustmentTechniques-BAPM-00014 MatrixSysAutomotiveFinishes-ColorTheory-MRPM-00003 Pro-Spray-ColorTheory-PSPM-00003


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PL2 Perform Color Coat Mixing And Tinting

Technicianisabletodeterminehowtomixcolorcoatandhowtotintcolortoachievethepropercolormatch.

BasicColorTheory BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LowVOC)-BMVM-00002 BMW-SB002B-NewGenerationColorSystemProductTraining(NationalRule)-BMVM-00003 BMW-SB003B-NewGenerationColorSystemProductTraining(LowVOC)-BMVM-00004

3M-PaintPreparationforProductivity-Online-3MPM-00006 AkzoNobelCoatingsInc.-ColorTintingCourse-ANPM-00021 AkzoNobelCoatingsInc.-OEPaintCertification-ColorTinting-ANPM-00022 BASFCorp-GlasuritColorAdjustmentTechniques-BAPM-00014 BASFCorp-R-MColorAdjustmentTechniques-BAPM-00012 311-Cromax®Color2-ColorMatchingTechniques-DPPM-00025 301-CromaxProTri-CoatandSpecialtyColors - DPPM-00027 301-Cromax®ChromasystemTri-CoatandSpecialtyColorCourse-DPPM-00029 301-CromaxMosaicTri-CoatandSpecialtyColors-DPPM-00030 304-CromaxProAdvancedTri-CoatCourse-DPPM-00031 311-Cromaxcolor2-ColorMatchingTech- DPPM-00037 311-SpiesHecker®Color2-ColorMatchingTechniques-SHPM-00011 301-SpiesHecker®Permahyd®Hi-TECAdvanced3-Stage&SpecialtyColors-SHPM-00013 301-SpiesHecker®Permacron®293/295Advanced3-Stage&SpecialtyColors-SHPM-00015 304-SpiesHecker®Hi-TECAdvanced3-StageCourse-SHPM-00016 311-SpiesHecker®Color2–ColorMatchingTechniques-2-Day-SHPM-00022 311-Standox®Coloristic2-ColorMatchingTechniques-STPM-00010 301-Standox®StandoblueAdvancedTri-Coat&SpecialtyColors-STPM-00012 301-Standox®BasecoatAdvancedTri-Coat&SpecialtyColors-STPM-00014 304-Standox®Standoblue®Advanced3-StageCourse-STPM-00015 311-Standox®Coloristic2–ColorMatch MartinSenour-ColorAdjustmentandBlending-MSPM-00002 MartinSenour-PainterCertificationandColorAdjustment-MSPM-00003 MartinSenour-ColorMatchSimplicity-MSPM-00010/MSPM-00025 MartinSenour-ColorAdjandBlending-2Day-MSPM-00023 SherwinWilliams-ColorAdjustmentandBlending-SWPM-00002


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PL2 Perform Color Coat Mixing And Tinting CONTD.

Technicianisabletodeterminehowtomixcolorcoatandhowtotintcolortoachievethepropercolormatch.

BasicColorTheory BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LowVOC)-BMVM-00002 BMW-SB002B-NewGenerationColorSystemProductTraining(NationalRule)-BMVM-00003 BMW-SB003B-NewGenerationColorSystemProductTraining(LowVOC)-BMVM-00004

SherwinWilliams-ColorAdjustmentandBlending-SWPM-00002 SherwinWilliams-PainterCertificationandColorAdjustment-SWPM-00003 SherwinWilliams-ColorAdjustmentandBlending-2Day-SWPM-00023 SherwinWilliams-ColorMatchSimplicity-SWPM-00025 Axalta-311-Cromaxcolor2-ColorMatchingTech-DPPM-00037/SHPM-00011/STPM-00010 Axalta-304-CromaxProAdvancedTri-CoatCourse-DPPM-00031/SHPM-00016/STPM-000015 Axalta-301-CromaxProTri-CoatandSpecialtyColors-DPPM-00027 Axalta-301-Cromax®ChromasystemTri-CoatandSpecialtyColorCourse-DPPM-00029 Axalta-301-CromaxMosaicTri-CoatandSpecialtyColors-DPPM-00030 MartinSenour/SW-PainterCert&ColorAdj-MSPM-00003/SWPM-00003 MartinSenour/SW-ColorAdjandBlending-MSPM-00002/SWPM-00002 MartinSenour/SW-ColorAdjandBlending-2Day-MSPM-00023/SWPM-00023 MartinSenour/SW-ColorMatchSimplicity-MSPM-00010/MSPM-00025/SWPM-00025 MatrixSysAutomotiveFinishes-ColorTheory-MRPM-00002 PPG-NexaEyeforColor(2KHS,AquabasePlus)-NAPM-00002 PPG-PPGColor(Deltron/Global/EnvirobaseHP)-PPPM-00003 PPG-Recertification(Deltron/Global/EnvirobaseHP)PPPM-00006 PPG-Recertification-2Day(Deltron,global,EnvirobaseHP)-PPPM-00010 Pro-Spray-ColorTheory-PSPM-00003/MRPM-00002 Valspar-DeBeerRefinishColorTheoryTwoDay-VRPM-00004


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PL2 Perform Sanding, Buffing, And Polishing

Technicianisabletoremovespecificrefinishdefects,includingoverspray,andusetherecommendedtechniquesforbuffingandpolishingthefinish.

IntroductiontoSanding,Buffing,andPolishing

Sanding,Buffing,andPolishingHands-OnSkillsDevelopment

BMW-SB006A-AdvancedLevelDetailTraining-BMVM-00006

3M-PaintDefectRemovalandPolish-Online-3MPM-00007 3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 MartinSenour-PrepTechnicianCourse-MSPM-00004 SaintGobain-AutomotiveRefinishingTraining-SGPM-00001 SaintGobain-PaintRefinishingTraining-SGPM-00003 SaintGobain-AdhesivesRefinishingTraining-SGPM-00004 SaintGobain-BestPracticesForBodyShopRepair-SGPM-00005 SaintGobain-PaintShopBestPractices- SGPM-00007 SaintGobain-Saint-GobainSchool-SGPM-00013 3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 MartinSenour-PrepTechnicianCourse-MSPM-00004 SaintGobain-AutomotiveRefinishingTraining-SGPM-00001 SaintGobain-PaintRefinishingTraining-SGPM-00003 SaintGobain-AdhesivesRefinishingTraining-SGPM-00004 SaintGobain-BestPracticesForBodyShopRepair-SGPM-00005 SaintGobain-PaintShopBestPractices-SGPM-00007 SaintGobain-Saint-GobainSchool-SGPM-00013

PL2 Discuss Paint Department Management

Techniciancandeterminejobschedulesbasedonpriority,reviewworkorders,andplanpaintcolor.

RefinishPlanning AkzoNobelCoatingsInc.-ImplementingRepairPlanning-ANOP-00019




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PL3 Application Of Color Theory

Technicianusescolortheorytomatchcolorandtintacolorwhenacolorcodedoesnotprovideanexactcolormatch.

ColorTheoryApplication AkzoNobelCoatingsInc.-ColorTintingCourse-ANPM-00021AkzoNobelCoatingsInc.-OEPaintCertification-ColorTinting-ANPM-00022AkzoNobelCoatingsInc.-CodetoColor-ANPM-00023BASFCorp-GlasuritColorAdjustmentTechniques-BAPM-00014BASFCorp-R-MColorAdjustmentTechniques-BAPM-00012311-Cromax®Color2–ColorMatchingTechniques-DPPM-00025301-CromaxProTri-CoatandSpecialtyColors - DPPM-00027301-Cromax®ChromasystemTri-CoatandSpecialtyColorCourse-DPPM-00029301-Cromax®Mosaic™Tri-CoatandSpecialtyColors-DPPM-00030304-CromaxProAdvancedTri-CoatCourse- DPPM-00031311-Cromaxcolor2-ColorMatchingTech- DPPM-00037301-SpiesHecker®Permahyd®Hi-TECAdvanced3-Stage&SpecialtyColors-SHPM-00013301-SpiesHecker®Permacron®293/295Advanced3-Stage&SpecialtyColors-SHPM-00015304-SpiesHecker®Hi-TECAdvanced3-StageCourse-SHPM-00016311-SpiesHecker® Color 2 - Color MatchingTechniques-2-Day-SHPM-00022301-Standox®StandoblueAdvancedTri-Coat&SpecialtyColors-STPM-00012301-Standox®BasecoatAdvancedTri-Coat&SpecialtyColors-STPM-00014304-Standox®StandoblueAdvanced3-StageCourse-STPM-00015311-Standox®Coloristic2-ColorMatchingTechniques-2-Day-STPM-00021MartinSenour-PainterCertification&ColorAdjustment-MSPM-00003MartinSenour--ColorAdjustmentandBlending-MSPM-00002MartinSenour-ColorAdjustmentandBlending-2Day-MSPM-00023MartinSenour-ColorMatchSimplicity-MSPM-00025




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PL3 Application Of Color Theory CONTD.

Technicianusescolortheorytomatchcolorandtintacolorwhenacolorcodedoesnotprovideanexactcolormatch.

ColorTheoryApplication SherwinWilliams-PainterCertification&ColorAdjustment-SWPM-00003SherwinWilliams-ColorAdjustmentandBlending-SWPM-00002SherwinWilliams-ColorAdjustmentandBlending-2Day-SWPM-00023SherwinWilliams-ColorMatchSimplicity-SWPM-00025MatrixSysAutomotiveFinishes-ColorTheory-MRPM-00002MatrixSysAutomotiveFinishes-PAinterProductCertification-MRPM-00003PPG-NexaEyeforColor(2KHS,AquabasePlus)-NAPM-00002PPG-Recertification(Deltron/Global/EnvirobaseHP)PPM-00006PPG-Recertification-2Day(Deltron,global,EnvirobaseHP)-PPPM-00010Pro-Spray-ColorTheory-PSPM-00003Valspar-DeBeerRefinishColorTheoryTwoDay-VRPM-00004

PL3 Identify And Remove Refinish Defects

Technicianisabletoidentifydefectssuchascolormismatch,solventpopping,andadhesionandprovidesolutionsforremovingthedefects.

UnderstandingRefinishDefects-Part1

UnderstandingRefinishDefects-Part2

RefinishDefectCorrection

SherwinWilliams-TroubleshootingGuide- SWPM-00029

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ProLevel

PL3 Paint Maker Certification

Technicianusespaintmakercertificationfromallianceproviderforproperapplicationofaspecificproduct.

OEPaintCertificationsAlliance BMW-SB002B-NewGenerationColorSystemProductTraining(NationalRule)-BMVM-00003

BMW-SB003B-NewGenerationColorSystemProductTraining(LowVOC)-BMVM-00004

AkzoNobelCoatingsInc.-SikkensAdvancedProdTraining-ANPM-00002AkzoNobelCoatingsInc.-SikkensProductTraining-ANPM-00001AkzoNobelCoatingsInc.-OEPaintCertification-ANPM-00020AkzoNobelCoatingsInc.-LesonalProductTraining-ANPM-00018AkzoNobelCoatingsInc.-LesonalAdvancedProductTraining-ANPM-00019BASFCorp-GlasuritRe-Certification-BAPM-00016BASFCorp-R-MRe-Certification-BAPM-00015BASFCorp-R-MDiamont/OnyxHDCertification-BAPM-00011BASFCorp-Glasurit22/55/90Certification-BAPM-00013BASFCorp-R-MDiamont/OnyxHDRe-Certification-Online-BAPM-00017BASFCorp-Glasurit22/55/90Re-Certification-Online-BAPM-00018Cromax®ChromaSystem™ProductTraining-MAACO - DPPM-00019101-CromaxFieldCertifications-DPPM-00021201-CromaxCertifications-DPPM-00022201-CromaxCertifications-DPPM-00023301-Cromax®Pro/EZAdvancedTri-CoatandSpecialtyColors-DPPM-00027301-Cromax®ChromasystemTri-CoatandSpecialtyColorCourse-DPPM-00029301-Cromax®Mosaic™Tri-CoatandSpecialtyColors - DPPM-00030304-Cromax®ProAdvanced/EZAdvancedTri-CoatCourse-DPPM-00031401-CromaxMasterCertification-DPPM-00034111-Cromax®ElectronicColorTools-DPPM-00036311-Cromax®Color2–ColorMatchingTechniques-2-Day-DPPM-00037Cromax®eCertification-1Year-DPPM-00038SpiesHecker-Level1TechnicianCertificationCourse-SHPM-00004101-SpiesHecker®Permacron®Series293/295FieldCertification-SHPM-00007201-SpiesHecker®Permacron®293/295SeriesCertification-SHPM-00008201-SpiesHecker®Permahyd®Hi-TECCertification-SHPM-00009301-SpiesHecker®Permahyd®Hi-TECAdvanced3-Stage&SpecialtyColors-SHPM-00013301-SpiesHecker®Permacron®293/295Advanced3-Stage&SpecialtyColors-SHPM-00015304-SpiesHecker®Hi-TECAdvanced3-StageCourse-SHPM-00016401-SpiesHecker®MasterCertification-SHPM-00019111-SpiesHecker®DigitalColorTools-SHPM-00021311-SpiesHecker®Color2–ColorMatchingTechniques-2-Day-SHPM-00022

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ProLevel

PL3 Paint Maker Certification CONTD.




SpiesHecker®Level1ColorCertification-SHPM-00024SpiesHecker®eCertification-1Year-SHPM-00025101-Standox®BasecoatFieldCertification-STPM-00006201-Standox®BasecoatPainterCertification-STPM-00007201-Standox®Standoblue®PainterCertification- STPM-00008301-Standox®StandoblueAdvancedTri-Coat&SpecialtyColors-STPM-00012301-Standox®BasecoatAdvancedTri-Coat&SpecialtyColors-STPM-00014304-Standox®StandoblueAdvanced3-StageCourse-STPM-00015401-Standox®MasterCertification-STPM-00018111-Standox®DigitalColorTools-STPM-00020311-Standox®Coloristic2–ColorMatchingTechniques-2-Day-STPM-00021Standox®eCertification-1Year-STPM-00022MartinSenour-VortexPainterCertification-MSPM-00001MartinSenour-PainterCertification&ColorAdjustment-MSPM-00003MartinSenour-NationalAccountPainterCertification-MSPM-00011MartinSenour-VortexApplicationandColorSimplicity-MSPM-00014MartinSenour-Pro/BaseRefinishSystemPainterCertification-MSPM-00016MartinSenour-AdvancedPainterCertification-MSPM-00020MartinSenour-PainterCertification-2DayTec/Vortex-MSPM-00021SherwinWilliams-PainterCertificationandColorAdjustment-SWPM-00003SherwinWilliams-NationalAccountPainterCertification-SWPM-00011SherwinWilliams-ATXRefinishSystemPainterCertificationTraining-SWPM-00016SherwinWilliams-AdvancedPainterCertification- SWPM-00020SherwinWilliams-Ultra9KPainterCertification-2Day-SWPM-00026MatrixSysAutomotiveFinishes-PainterProductCert - MRPM-00003PPG-PPGColor(Deltron/Global/EnvirobaseHP)- PPM-00003PPG-Certification(Deltron,global,EnvirobaseHP)- PPPM-00005PPG-Recertification(Deltron,global,EnvirobaseHP)-PPPM-00006PPG-ConversionEnvirobaseHP-PPPM-00007PPG-NationalMSOPainterCertification-PPPM-00008PPG-NationalMSOPainterRecert-PPPM-00009PPG-Recertification-2Day(Deltron,global,EnvirobaseHP)-PPPM-00010

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ProLevel

PL3 Paint Maker Certification CONTD.




PPG-Tri-CoatandSpecialtyFinishes-PPPM-00011PPG-NexaCertification(2KHS,AquabasePlus)- NAPM-00001PPG-NexaConversionAquabasePlus-NAPM-00003PPG-NexaRecertification(2KHS,AquabasePlus)-NAPM-00004PPG-NexaRecertification-2Day(2KHS,AquabasePlus)-NAPM-00005Pro-Spray-NationalRuleProduct-PSPM-00001Pro-Spray-LowVOCProduct-PSPM-00002Valspar-DeBeerRefinishWaterBaseTwoDay-VRPM-00003Valspar-DeBeerRefinishBasicTwoDay-VRPM-00002Valspar-VaslparRefinishBasicTwoDay-VRPM-00001


ROLE DESCRIPTION

Restoresdamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.Thistechnicianuseshandtoolsandpowertoolstoremoveorrepairdamagedparts,andproperlyinstallnewparts.Heorsheworkswithavarietyofmetalsandplastics,aswellasglass,electricalandmechanicalparts.Inmanyfacilities,thistechnicianisusedinthedisassemblyand/orblueprintingprocess.


Restoredamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.

NON-STRUCTURAL TECHNICIAN



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24


Technicianisabletoselectthecorrectgloves,respirators,hearingprotection,andclothingbasedonworkbeingperformed.








Technicianisabletousesafetydatasheetandlabelsandpracticegeneralshopsafety.

WorkplaceSafety



Technicianunderstandspropervehicleprotectionsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracks,andelectricalsystemprotection.








Techniciancanidentifypartsthatareuniquetohybridvehicles,listsafetyprecautionsforworkingonhybridandelectricvehicles,andlistdamageanalysisconsiderations.



PL1 Perform Vehicle Teardown

Technicianisabletoexplainconsiderationsforremovinginteriorandexteriortrimandbolt-onpanels/assembliesfollowingtheblueprintingprocess.

TrimRemovalandInstallation

Bolt-OnPanels/AssembliesRemovalandInstallation

CollisionAdvice-100%Disassembly–CAOP-00001




ProLevel


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ProLevel

PL1 Demonstrate Headlamp Removal And Installation Considerations

Technicianisabletoexplainconsiderationsforremoving,installing,andaimingheadlampassemblies.

Bolt-OnPanels/AssembliesRemovalandInstallation

CollisionAdvice-100%Disassembly–CAOP-00001

PL1 Demonstrate Moveable Glass Removal And Installation

Techniciancanlistthedifferenttypesofglassusedfordoorglassandsunroofs,andexplainremovalandinstallationconsiderationsandhowadjustmentscanbemade,andlistsafetyconsiderationswhileworkingwithmovableglass.

MovableGlassRemovalandInstallation

PL1 Identify Steering System Damage

Techniciancanidentifyandexplaintheoperationofsteeringsystemcomponents.

SteeringSystemOverview

PL1 Identify Suspension System Damage

Techniciancanprovideahighlevelexplanationofoperation,removal,installationofsuspensionsystemcomponents.

SuspensionSystemOverview

PL1 Identify Restraint System Damage

Techniciancanexplainoperation,removal,installationofrestraintsystemcomponents.

RestraintSystemOverview

PL1 Identify Heating, Cooling, And A/C System Damage

Techniciancanidentifyandexplaintheoperationofheating,cooling,andA/Csystemcomponents.

EngineCoolingandA/CSystemsOverview

PL1 Identify Brake System Damage

Techniciancanexplainoperation,removal,installationofbrakesystemcomponents.

BrakeSystemOverview

ElectronicBrakingandStabilityControlSystemsOverview

PL1 Demonstrate Removing Panels And Preparing The Service Panel And Adjacent Areas For Service Panel Installation

Techniciancandeterminetheproperattachmentmethods,flangepreparationprocedures,andhowtotestfitthepanel.

PanelRemovalandPreparationforInstallation


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ProLevel

PL1 Demonstrate The Use Of Adhesives

Techniciancanidentifythetypesofadhesives,andexplainremovalandapplicationconsiderationsincludingcuretimeandsurfacepreparation.

AdhesiveBonding Volkswagen-VolkswagenHigh-StrengthSteelRepairProcess-VWVM-00001AudiCosmeticAluminumRepair–AAVM-00005

3M-PanelBondingAdhesiveSolutions-3MPM-00001 3M-AluminumandSteelPanelReplacementMethods-Online-3MPM-00010 3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 LORDCorpFusor-FUSOR008StructuralandMechanicalBonding-LDPM-00008 Saint-Gobain-AutomotiveRefinishingTraining-SGPM-00001 Saint-Gobain-AdhesivesRefinishingTraining-SGPM-00004 Saint-Gobain-BestPracticesforBodyShopRepair-SGPM-00005 Saint-Gobain-PlasticRepairandPanelBond-SGPM-00006 Saint-Gobain-MetalPanelandWeldBondingBestPractices-SGPM-00008 Saint-Gobain-Saint-GobainSchool-SGPM-00013 SEMProducts-Adhesive,Rivet,andWeldBonding-SEPM-00002 SEMProducts-SEMSchool-SEPM-00006

PL1 Perform Vehicle Teardown And The Blueprinting Process

Technicianisabletoexplainanestimate,identifyhiddendamage,plantherepair,organizepartsandhardware,andunderstandthesupplementprocess.

UnderstandingtheEstimateandIdentifyingAdditionalDamage

BlueprintingfortheNon-StructuralTechnician

PartsandHardwareStorageandOrganization

MartinSenour/SW-ImprovingWorkshopEfficiency-MSPM-00012/SWPM-00012 PPG-MVPGreenBeltTraining-PPOP-00002 CollisionAdvice-100%Disassembly–CAOP-00001




PL2 Planning The Non-Structural Repair

TechnicianunderstandshowtouseSOPsandandeveloparepairplanbasedonthedamageassessment.

PlanningtheRepair


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NPL2 Examine In-Process Quality Control

TechnicianunderstandshowtouseSOPsandaninspectioncheckliststhroughouttherepairprocesstoensurefitandfinish,qualitywelds,properreinstallationofallparts,etc.

In-ProcessQualityControlChecks

PL2 Demonstrate Surface Preparation For Refinishing

Technicianisabletoprimerepairedareas,blockprimer,andprepareavehicleforpaint(excludingmasking).

PrimingandBlockingRepairedAreas

PreparingaVehicleforRefinishing

BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LowVOC)-BMVM-00002

3MPM-PaintPreparationforProductivity-Online-3MPM-00006 Axalta-102-CromaxSurfacePreparation- DPPM-00026 SpiesHecker-102-SHSurfacePreparation-SHPM-00012 Standox-102-StandoxSurfacePreparation-STPM-00011 MartinSenour/SW-PrepTechnicianCourse-MSPM-00004/SWPM-00004 MartinSenour/SW-PerfectingPlasticRefinishing,FinalFinishing,andMaskingTechniques-MSPM-00018/SWPM-00018 SherwinWilliams-TechnicalApplicationProcessing-SWPM-00028 Saint-Gobain-AutomotiveRefinishingTraining-SGPM-00001 Saint-Gobain-BodyPanelRefinishingTraining-SGPM-00002 Saint-Gobain-Saint-GobainSchool-SGPM-00013

PL2 Explain Filler Application

Technicianisabletoprepareanarea,mixbodyfilleraccordingtorecommendations,applyfiller,andsandfillertomatchthepanelcontour.

BodyFiller 3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 3M-BodyRepair-3MPM-00014

PL2 Discuss Restoring Corrosion Protection

Techniciancandeterminewhen,where,andhowtoapplyanti-corrosioncompoundandbaseprimer.

CorrosionProtection 3M-CorrosionProtection,SeamSealers,andNVH-Online-3MPM-00009 3M-IndustryNight-CorrosionProtection-3MPM-00012 3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 3M-BodyRepair-3MPM-00014 SEMProducts-AutomotiveCorrosionProtection-SEPM-00007




ProLevel


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ProLevel

PL2 Discuss Weld-Through Primer Application Best Practices

Techniciancandeterminewhen,where,andhowtoapplyweld-throughprimer(WTP).

CorrosionProtection 3M-BodyRepair-3MPM-00014

PL2 Discuss Restoring Seam Sealer

Technicianisabletoidentifydifferentseamsealertypes,surfacepreparation,andusevarioustoolsandtechniquestomatchthepre-collisionappearance.

Seam Sealer 3M-CorrosionProtection,SeamSealers,andNVH-Online-3MPM-00009 3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 3M-BodyRepair-3MPM-00014 Saint-Gobain-BestPracticesSeamSealers- SGPM-00011" SEMProducts-AutomotiveCorrosionProtection-SEMP-00007

PL2 Discuss NVH Material And Foam Application Best Practices

TechniciancanidentifythedifferenttypesofNVHmaterials,typesoffoams,andremovalandapplicationconsiderations.

Noise,Vibration,andHarshness(NVH)Materials

3M-CorrosionProtection,SeamSealers,andNVH-Online-3MPM-00009 LORDCorpFusor-FUSOR006SealingandSoundControl-LDPM-00006 SEMProducts-SEMSchool-SEPM-00006 SEMProducts-AutomotiveFoamsandSoundDampening-SEPM-00008

PL2 Discuss Wind, Noise, And Water Leaks Diagnose

Technicianisabletolocatewind,noise,andwaterleaksthatcanoccurfollowingrepairs.

In-ProcessQualityControlChecks

PL2 Perform Plastic Repair

Technicianisabletoprepareaplasticsurfaceforsingle-sidedrepair,double-sidedrepairusingadhesive,hotairwelding,ornitrogenwelding.

IntroductiontoPlasticsandSingle-SidedRepairs

IntroductiontoTwo-SidedPlasticRepair

PlasticRepairHands-OnSkillsDevelopment

BMW-SB005E-PlasticRestorationTechniques-BMVM-00012

3M-PlasticandCompositesRepairSystem-3MPM-00002 3M-PlasticRepair-Online-3MPM-00008 3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 3M-BodyRepair-3MPM-00014 LORDCorpFusor-FUSOR002BumperRepair-LDPM-00002 Polyvance-IntroductiontoNitrogenPlasticWelding-USPM-00001 Polyvance-PlasticRepair&RefinishingPR-02 - USPM-00002 Polyvance-One-DayPlasticRepair&RefinishingPR-04-USPM-00004 Saint-Gobain-PlasticRepairandPanelBond-SGPM-00006 SEMProducts-Plastic&BumperRepairandRefinishingCertification-SEPM-00001


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ProLevel

PL2 Perform Cosmetic Metal Straightening

Technicianisabletoidentifytechniquestostraightensteelandaluminumexteriorbodypanelsusingapplicationofheat,propertoolselection,avarietyofrepairtechniques.

SteelPanelRepair1

AluminumPanelRepair

AudiCosmeticAluminumRepair–AAVM-00005BMW-SB005A/B-Small/MediumDamageOuterPanelRepair-BMVM-00011BMW-SB008A-AluminumOuterPanelRepairTechniques-BMVM-00013

3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013 3M-BodyRepair-3MPM-00014

PL2 Perform Composite Repair

Technicianisabletoidentifyrepairconsiderationsandrepairtypes,andpreparethesurfaceforcompositerepair.

CompositeRepairOverview

PL2 Perform Door Skin Attachment Methods

Technicianisabletoidentifythepropertoolsandstepsfordoorskinremoval,flangepreparation,andinstallationofareplacementdoorskin.

HemFlangePanelReplacement

PL3 Explain Non-Structural Metal Straightening

Technicianisabletoidentifytechniquestostraightensteelandaluminumexteriorbodypanelsusingapplicationofheat,propertoolselection,avarietyofrepairtechniques.

SteelPanelRepair2 BMW-SB005A/B-Small/MediumDamageOuterPanelRepair-BMVM-00011

PL3 Straighten Non-Structural Metal

Technicianisabletostraightensteelandaluminumexteriorbodypanelsusingapplicationofheat,propertoolselection,avarietyofrepairtechniques.

SteelPanelDentRemovalHands-OnSkillsDevelopment1

SteelPanelDentRemovalHands-OnSkillsDevelopment2

AluminumPanelDentRemovalHands-OnSkillsDevelopment

AudiCosmeticAluminumRepair–AAVM-00005

PL3 Perform Composite Repair

Technicianisabletolistrepairconsiderationsandrepairtypes,preparethesurfaceforcompositerepair,andmaketheappropriaterepair.

CompositeRepairHands-OnSkillsDevelopment

PL3 Attach Door Skin Technicianisabletoremoveandinstallareplacementdoorskin.

PanelInstallationUsingaHemFlangeHands-OnSkillsDevelopment


ROLE DESCRIPTION

Restoresstructuraldimensionsandstructuralintegritytocollisiondamagedvehicles.Heorsheusesmeasuringandframeequipmenttodiagnosedamageandtoreturndamagedframeorunibodypartstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedparts,weldandproperlyinstallnewparts.Thisindividualworkswithavarietyofmaterialsandjoiningtechnologiesusedinautomotivemanufacturingsuchas,butnotlimitedto,mildsteels,highstrengthsteels,ultrahighstrengthsteels,aluminum,carbonfiber,plastics,glass,electricalandmechanicalpartsandjoiningprocessessuchaswelding,rivetbonding,MIGbrazingandspotwelding.


Restorevehicledimensionsandstructuralintegritytocollision-damagedvehicles.

STRUCTURAL TECHNICIAN



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Technicianunderstandspropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracks,andelectricalsystemprotection.






3M-TechnicalCollegeInstructorRepairProcess-3MPM-00013"



WorkplaceSafety








Techniciancanidentifypartsthatareuniquetohybridvehicles,andlistsafetyprecautionsanddamageanalysisconsiderations.

HybridVehicleIdentificationandDamagerAnalysis


PL1 Explain Removal And Installation Of Stationary Glass

Techniciancanlistthetoolsusedandadhesivetypes,andexplaincutoutmethods,surfacepreparation,ADASconsiderations,aswellaschoosetheproperglass,explaininstallationprocedures,andcuretimes.

FixedGlassRemovalandInstallation AudiGlassRepairandReplacement–AAVM-00006BMW-SB18-GlassRepairandReplacement-BMVM-00007




ProLevel


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PL1 Explain GMA Welding - Steel

Technicianisabletodiscusssurfacepreparation,determinepowerrequirements,setupthewelderandperformmaintenance,toperformavarietyofGMAwelds(plug,fillet,openbutt,buttjointwithbacking).

SteelGMAWeldingTheory Tesla-StructuralRepairPackage-Online(KA)-TLVM-00003 Volkswagen-VolkswagenCollisionWeldingTechnology-VWVM-00004 Volkswagen-VolkswagenWeldingExpert- VWVM-00008

ProSpot-WeldingTheory-PSEM-00003



UnderstandingCycleTime AkzoNobelCoatingsInc-Cycle-timeProcessingReduction(CPR)-ANOP-00017 AkzoNobelCoatingsInc-ReducingCycleTime-ANOP-00004 PPG-MVPProductionandCycleTimeManagement-PPOP-00001 PPG-MVPGreenBeltTraining-PPOP-00002

PL2 Identify Structural Steel

Technicianisabletoexplaindifferentsteeltypes,wheretofindtheinformationonsteelidentification,wheredifferenttypesofsteelarecommonlyused,andrepairconsiderationsforthedifferentsteeltypes.

AdvancedHigh-StrengthSteel Volkswagen-VolkswagenHigh-StrengthSteelRepairProcess-VWVM-00001

BMW-SB033High-StrengthSteelVehicleRepair-BMVM-00016

ChiefAutomotive-DesignBasedRepair-CHEM-00010

PL2 Identify Aluminum Technicianisabletoidentifywherealuminumisusedonavehicle,wheretofindtheinformationwithregardtoaluminumrepair,identifytypicalapplications,andlistrepairconsiderations.

AluminumVehicleOverview BMW-SB028-FundamentalsofAluminum-BMVM-00008




ProLevel


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PL2 Measure Vehicle Technicianisabletoexplainmeasuringprinciples,typesof3Dmeasuringequipment,measuringsystemsetup,andinterpretthemeasuringresults.

IntroductiontoThree-DimensionalMeasuring

Volkswagen-VolkswagenBodyAlignment- VWVM-00003

Car-O-Liner-ComputerizedElectronicMeasuring–CollisionDamageAnalysisandRepair-CLEM-000002(KA&Skill) Car-O-Liner-BasicComputerizedMeasuring(In-Shop)Training-CLEM-00007(KA&Skill) ChiefAutomotive-6HourComputerizedMeasuring-CHEM-00011 ChiefAutomotive-FullFrameAnalysis&RepairPlanning-CHEM-00004 ChiefAutomotive-UnibodyAnalysis&RepairPlanning-CHEM-00008 ChiefAutomotive-ComputerizedMeasuringTraining-CHEM-00005 ChiefAutomotive-DesignBasedRepair-CHEM-00010 ChiefAutomotive-BlueprintingStructuralDamage-CHEM-00017

PL2 Explain Rivet Bonding

Techniciancanlistthetypesofrivets,rivetreplacementconsiderations,surfacepreparation,rivetremoval,toperformrivetbondingfollowingvehiclemakerrecommendations.

IntroductiontoRivetBonding PorscheCarsofNA-P52-911(991)Body&StructuralRepair-PCVM-00001

Chief-JoiningTechnologies-CHEM-00014

PL2 Perform Rivet Bonding

Techniciancanperformrivetbondingfollowingvehiclemakerrecommendations.

RivetBondingHands-OnSkillsDevelopment

PorscheCarsofNA-P52-911(991)Body&StructuralRepair-PCVM-00001

Chief-JoiningTechnologies-CHEM-00014

PL2 Explain Mig Brazing TechnicianisabletodiscusssurfacepreparationforMIGbrazing,determinewelderpowerrequirements,setupthewelder,andperformmaintenancetomakeavarietyofMIGbrazedjoints.

IntroductiontoMIGBrazing Volkswagen-VolkswagenCollisionWeldingTechnology-VWVM-00004

ProSpot-WeldingTheory-PSEM-00003

PL2 Perform Mig Brazing

TechnicianisabletopreparethesurfaceforMIGbrazing,determinewelderpowerrequirements,setupthewelder,andperformmaintenancetomakeavarietyofMIGbrazedjoints.

MIGBrazingHands-OnSkillsDevelopment

Volkswagen-VolkswagenCollisionWeldingTechnology-VWVM-00004

ProSpot-WeldingCertification-PSEM-00004




ProLevel


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PL2 Explain Spot Welding

Technicianisabletodiscusssurfacepreparation,determinewelderpowerrequirements,setupthewelder,andperformmaintenancetoperformweldbonding.

IntroductiontoSqueeze-TypeResistanceSpotWelding

Volkswagen-VolkswagenCollisionWeldingTechnology-VWVM-00004 Volkswagen-VolkswagenHigh-StrengthSteelRepairProcess-VWVM-00001 Volkswagen-VolkswagenStructuralRepairs-VWVM-00002

Car-O-Liner-ResistanceWeldingTrainingProgram-CLEM-00012(KA&Skill) ChiefAutomotive-STRSWSqueezeTypeResistanceWeldingTraining-CHEM-00012(KA&Skill) ChiefAutomotive-JoiningTechnologies-CHEM-00014 ChiefAutomotive-SpotWelding-InShop-CHEM-00016 ProSpot-WeldingTheory-PSEM-00003

PL2 Perform Spot Welding

Technicianisabletopreparethesurface,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelderproperlytomakeacceptablespotwelds,andperformweldbondingspotwelds.

Squeeze-TypeResistanceSpotWeldingHands-OnSkillsDevelopment

Volkswagen-VolkswagenCollisionWeldingTechnology-VWVM-00004 Volkswagen-VolkswagenHigh-StrengthSteelRepairProcess-VWVM-00001 Volkswagen-VolkswagenStructuralRepairs-VWVM-00002

Car-O-Liner-ResistanceWeldingTrainingProgram-CLEM-00012(KA&Skill) ChiefAutomotive-STRSWSqueezeTypeResistanceWeldingTraining-CHEM-00012(KA&Skill) ChiefAutomotive-JoiningTechnologies-CHEM-00014 ProSpot-WeldingCertification-PSEM-00004

PL2 Perform GMA Welding On Steel

Technicianisabletopreparethesurface,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelder,andmakeavarietyofGMAwelds(plug,fillet,openbutt,buttjointwithbacking).

TrainingandCertification:SteelGMAWelding

Volkswagen-VolkswagenCollisionWeldingTechnology-VWVM-00004 Volkswagen-VolkswagenWeldingExpert- VWVM-00008

ProSpot-WeldingCertification-PSEM-00004

PL2 Explain GMA Welding On Aluminum

Technicianisablediscusssurfacepreparation,determineequipmentpowerrequirements,setupanduseawelder,andmakequalityweldsonaluminum.

AluminumGMAWeldingTheory AudiAluminumWeldingandStructuralRepairCertification–AAVM-00001AudiAluminumWeldingRe-Certification–AAVM-00002

PL2 Perform Gma Welding On Aluminum

TechnicianisabletoprepareasurfaceforMIGweldingaluminum,identifyequipmentpowerrequirements,setupanduseawelder,andmakequalityweldsonaluminum.

TrainingandCertification:AluminumGMA(MIG)Welding

AudiAluminumWeldingandStructuralRepairCertification–AAVM-00001AudiAluminumWeldingRe-Certification–AAVM-00002

PL3 Explain Part Replacement At Factory Seams

Technicianisabletoidentifyfactoryattachmentmethods,removalrecommendations,andinstallationconsiderations.

PartReplacementatFactorySeams




ProLevel


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PL3 Perform Structural Straightening

Techniciancanidentifyanchoringlocations,developedapullingstrategy,listsafetyconsiderations,andlistthetypesofpullingequipmentandhowtouseeach.

Full-Frame/UnitizedStructurePullingOverview

Full-Frame/UnitizedStructurePullingStrategyandPlanning

Measuring,Anchoring,andPullingStrategiesHands-OnSkillsDevelopment

Chief-FullFrameAnalysis&RepairPlanning-CHEM-00004 AND Chief-UnibodyAnalysis&RepairPlanning-CHEM00008

PL3 Perform Steel Part Sectioning

Technicianisabletofindandinterpretsectioningprocedures,identifytypesofjointsusedforsectioning,listtypesofattachmentmethods,usepositionstatementswhenapplicable,andmakeasectionjoint.

SectioningOverview

SectioningScenarios

TrainingandCertification:SteelSectioning

AudiA8StructuralRepairUpdate–AAVM-00003AudiStructuralRepair–AAVM-00004Volkswagen-VolkswagenHigh-StrengthSteelRepairProcess-VWVM-00001 Volkswagen-VolkswagenStructuralRepairs-VWVM-00002

PL3 Perform Aluminum Part Sectioning

Technicianisabletofindingandinterpretaluminumsectioningprocedures,identifyvehiclemakerpositionstatements,listthetypesofjoints,attachmentmethods,andmakeanaluminumsectionjoint.

AluminumSectioningHands-OnSkillsDevelopment




ProLevel


ROLE DESCRIPTION

TheElectrical/DiagnosticsTechnicianfollowsOEMinformationforscanningandcalibrationduringthecollisionrepairprocess.ThetechnicianmayperformaPre-RepairScan/HealthScantocapturecodes,aPost-RepairScantoidentifyandclearcodes,and/oraPost-RepairCalibration/Initializationfollowingtheremoval,installation,and/orrepairofmanysafetyanddriverconveniencesystemparts,orifthereisdamagetothemountinglocation(s),R&IorR&Rofthecameras/sensors/mountinglocations,R&IorR&Rofpartsinfrontof,orbehind,camerasand/orsensors,orR&RorR&Iofclosure/trimpanels.


Diagnose,calibrateandrepaircollision-relatedelectricalcomponentdamage.

ELECTRICAL/DIAGNOSTICS TECHNICIAN



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WorkplaceSafety









PL1 Perform Removal And Installation Of Bolt-On Parts

Technicianisabletoidentifyconsiderationsforremovingboltedonpartssuchasfuseblocksandsplashshields.

RemovingPanelsandAssembliesforMechanicalAccess


PL1 Inspect Electrical Circuits For Damage

Technicianisabletoexamineelectricalcircuitsanddeterminedamage.

ElectricalDamageInspection GMServiceTechCollege-Electrical/ElectronicStage2-GMVM-00007




ProLevel


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ProLevel




PL2 Explain Initial Inspection / Damage Analysis

Technicianisabletoperforminitialvehicleinspection,healthscans,identifyingareasofpersonalandvehiclesafety.

PlanningMechanicalRepairs

PL2 Explain Basic Electrical Theory

Techniciancanexplainelectricaltheoryconceptssuchasohmslaw,electricalcurrentflow,andresistance.Identifythebasicpartofanelectricalcircuit.

ElectricalTheory GMServiceTechCollege-Electrical/ElectronicStage1-GMVM-00006 Tesla-ElectricalFundamentals-Online-TLVM-00015

PL2 Explain Dvom Operation

TechnicianisabletoexplainhowaDVOMisusedtomeasurevoltage,resistance,andcurrent.

CircuitMeasurementswithaDigitalVoltOhmMeter(DVOM)

PL2 Troubleshoot A Basic Electrical Circuit

Technicianisabletoexplaintheprocessfortroubleshootingelectricalcircuitsandelectricalparts.

TroubleshootingBasicElectricalCircuits GMServiceTechCollege-ElectricalElectronicsStage2-GMVM-00007

PL2 Make Wire/Connector Repairs

Technicianisabletodeterminewhenwirescanberepairedandcommonrepairmethods.

WiringandConnectorServiceandRepairs

PL2 Identify Diagnostic Tools To Perform Scans And Interpret Diagnostic Results

Technicianisabletounderstandvehiclecommunicationnetworksandhowtousescantoolstoperformdiagnostics.

IntroductiontoDiagnosticsandScanTools

UnderstandingVehicleCommunicationNetworks

GMServiceTechCollege-Electrical/ElectronicStage3-GMVM-00008


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ProLevel

PL3 Develop A Strategy Using Diagnostic Codes To Implement Repairs

Technicianisabletounderstandvehiclecommunicationnetworks,howcontrolmodulescommunicatewitheachotherandsensors,determiningastrategyformakingelectronicsystemrepairs,troubleshooting,andhowtousescantoolstoperformdiagnostics.

ElectronicSystemDiagnosticsandRepair

ApplyingYourDiagnosticSkills1ApplyingYourDiagnosticSkills2


PL3 Perform Electronic System Initializations And Calibrations

Technicianisabletoexplainhealthscans,purposeofinitializationsandcalibrations,andlistsystemsthatcommonlyrequireinitializationsandcalibrations.

InitializationandCalibrationofElectronicSystems

PL3 Examine Module Programming

TechnicianisabletoaddresstheuseofSAEstandardsformoduleprogramming,whencontrolmodulesareprogrammed,andtypesofprogramming.

ControlModuleProgrammingOverview


ROLE DESCRIPTION

AnMechanicalTechniciandiagnosesandrepairscollision-relatedmechanicaldamageincluding–butnotlimitedto–steering,suspension,airconditioning,engine,brake,restraint,andelectricalsystems.Thisindividualusesmeasuringandalignmentequipmenttodiagnosedamageandreturnfrontandrearwheelalignmentstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedpartsandproperlyinstallnewparts.


Diagnoseandrepaircollision-relatedmechanicaldamage.

MECHANICAL TECHNICIAN



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WorkplaceSafety









PL1 Perform Removal And Installation Of Bolt-On Parts

Technicianisabletoidentifyconsiderationsforremovingboltedonpartssuchasfuseblocksandsplashshields.

RemovingPanelsandAssembliesforMechanicalAccess


CollisionAdvice-100%DisassemblyBestPractices-CAOP-00001

PL1 Perform Restraint Systems Damage Analysis

Technicianisabletodescriberestraintsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.






ProLevel


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ProLevel

PL1 Identify Advanced Vehicle Electronics

Technicianisabletoexplainhowadvancedvehicleelectronicsystemsoperate.

DamageAnalysisofDrivingAssistSystems

CollisionAdvice-NissanEstimatingEssentials-CAOP-00003

PL1 Explain Fuel, Exhaust, And Emission System Operation, Damage Analysis

Techniciancanexplainthefuel,exhaust,andemissionssystemsoperation,informationsources,repair/replacedecisions,andpartsidentification.

Fuel,Exhaust,andEmissionsOperationandDamageAnalysis

PL1 Perform Fuel, Exhaust, And Emission System Service

Techniciancanperformfuel,exhaust,andemissionssystemsservice.

Fuel,Exhaust,andEmissionsService




PL2 Perform Damage Analysis On Basic Brake Systems

Technicianisabletoexplainbasicbrakesystemoperation,identifyinformationsources,makerepair/replacedecisions,andidentifyparts.

BasicBrakeSystemOperationandDamageAnalysis

PL2 Perform Electronic Brake System Diagnostics And Repair

Techniciancanevaluatebrakesystemproblems,electronicandmechanical,todeterminethecauseandreplaceorrepairpartsaccordingly.

BasicBrakeSystemTroubleshootingandService

BrakeSystemElectronicsOperationandDamageAnalysis

PL2 Explain Damage Analysis And Service On Adas, Power Accessories, And Convenience Systems

TechnicianisabletoexplainhowADAS,poweraccessories,andconveniencesystemsoperate,identifysystemrelatedparts,makerepairandreplacedecisions,andexplaincommonserviceproceduresforeachsystem.

ADASandConvenienceSystemsOverviewandService


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ProLevel

PL2 Perform Initial Inspection/Damage Analysis

Technicianisabletoperforminitialvehicleinspection,healthscans,identifyingareasofpersonalandvehiclesafety.

PlanningMechanicalRepairs

PL2 Identify Damage On Suspension Systems

Technicianisabletoexplainsuspensionsystemoperation,informationsources,repair/replacedecisions,andpartsidentification.

SuspensionSystemsOperationandDamageAnalysis

PL2 Perform Service On Suspension Systems

Technicianisabletoperformsuspensionsystemservice.

SuspensionSystemsService

PL2 Perform Steering Systems Operation, Damage Analysis, And Service

Technicianisabletoexplainsteeringsystemoperation,informationsources,repair/replacedecisions,partsidentificationandservice.

SteeringSystemsOperation,DamageAnalysis,andService

PL2 Inspect Heating And Cooling System For Damage

Technicianisabletoexplainheatingandcoolingsystemsandperformdamageanalysis.


PL2 Explain Hybrid, Electric, And Alternative Fuel Vehicle Service

Technicianisabletoexplainhowtoremoveandreplacecomponentsspecifictohybrid,electric,andalternativefuelvehiclesandcanidentifycommonrepairdiagnosticsandserviceprocedures.

Hybrid,Electric,andAlternativeFuelVehicleService

PL2 Explain Basic Electrical Theory

Techniciancanexplainelectricaltheoryconceptssuchasohmslaw,electricalcurrentflow,resistance,andidentifythebasicpartofanelectricalcircuit.

ElectricalTheory GMServiceTechCollege-Electrical/ElectronicStage1-GMVM-00006 Tesla-ElectricalFundamentals-Online-TLVM-00015

PL2 Explain Dvom Operation

TechnicianisabletoexplainhowaDVOMisusedtomeasurevoltage,resistance,andcurrent.

CircuitMeasurementswithaDigitalVoltOhmMeter(DVOM)

PL2 Inspect Electrical Circuits For Damage

Technicianisabletoexamineelectricalcircuitsanddeterminedamage.

ElectricalDamageInspection GMServiceTechCollege-Electrical/ElectronicStage2-GMVM-00007


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PL2 Explain Troubleshooting A Basic Electrical Circuit

Technicianisabletotroubleshootelectricalcircuitsandelectricalparts.

TroubleshootingBasicElectricalCircuits GMServiceTechCollege-Electrical/ElectronicStage2-GMVM-00007

PL2 Make Wire/Connector Repairs

Technicianisabletodeterminewhenwirescanberepairedandcommonrepairmethods.

WiringandConnectorServiceandRepairs

PL2 Develop A Strategy To Use Diagnostic Codes To Implement Repairs

Technicianisabletounderstandvehiclecommunicationnetworks,howcontrolmodulescommunicatewitheachotherandsensors,determiningastrategyformakingelectronicsystemrepairs,troubleshooting,andhowtousescantoolstoperformdiagnostics.

UnderstandingVehicleCommunicationNetworks

IntroductiontoDiagnosticsandScanTools

ElectronicSystemDiagnosticsandRepair


BMWSB035IntroductiontoVehicleScanning-BMVM-00018

PL2 Perform Electronic System Initializations And Calibrations

Technicianisabletoexplainhealthscans,purposeofinitializationsandcalibrations,andsystemsthatcommonlyrequireinitializationsandcalibrations.

InitializationandCalibrationofElectronicSystems

PL2 Explain Air Conditioning System Damage Analysis

Technicianisabletoexplainairconditioningsystemoperation,identifyinformationsources,makerepair/replacedecisions,andidentifyparts.


GMServiceTechCollege-IntroductiontoAirConditioning-GMVM-00002

PL2 Perform Air Conditioning System Service

Technicianisabletoperformairconditioningsystemservice.

AirConditioningSystemService GMServiceTechCollege-IntrotoAirConditioning-GMVM-00002

PL3 Troubleshoot Air Conditioning System

Technicianisabletoexplainairconditioningsystemtroubleshooting

AirConditioningSystemTroubleshooting




ProLevel


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ProLevel

PL3 Perform Climate Control Troubleshooting And Service

Technicianisabletoexplainhowclimatecontrolsoperate,andlistthetroubleshootingstepsformalfunctioningsystems.Techniciancanalsoexplainserviceproceduresforremovingandinstallingreplacementparts.

ClimateControlOverview,Troubleshooting,andService

PL3 Explain Brake System Diagnostics And Repair

Technicianisabletoexplainsuspensionsystemoperation,informationsources,repair/replacerecommendations,andpartsidentification.

BrakeSystemElectronicsService

PL3 Discuss Troubleshooting Restraint Systems

TechnicianisabletodiagnosestepswhenaDTCshowsaproblemwiththerestraintsystem,includingbasictroubleshootingandfollowingavehiclemaker'sflowchart.

RestraintSystemDiagnosticsandService

PL3 Perform Power Steering Systems Operation, Damage Analysis, And Service

Technicianisabletoexplainpowersteeringsystemoperation,locateinformationsources,makerepair/replacedecisions,andidentifyparts.

PowerSteeringSystemsOperation,DamageAnalysis,andService

PL3 Perform Cooling System Service

Technicianisabletotroubleshootandservicecoolingsystems.

CoolingSystemTroubleshootingandService

PL3 Perform Full-Frame Replacement

Technicianisabletoexplainframeconstruction,removalandinstallationofallrelatedcomponents,andsafetyconsiderationsrelatedtofull-framereplacement.

Full-FrameReplacement

PL3 Diagnose Suspension Angle Problems

Techniciancanexplainhowtolookatdifferentsuspensionangles(camber,caster,toe)anddeterminethecauseofimpropersuspensionangles.

SteeringandSuspensionDiagnostics

PL3 Perform Powertrain And Driveline Service And Repair

Technicianisabletoevaluatepowertrainanddrivelinesystemproblems,electronicandmechanical,todeterminethecauseandreplaceorrepairpartsaccordingly.

PowertrainandDrivelineSystemOperationandDamageAnalysis


ROLE DESCRIPTION

ProductionManagementisanintegralcomponenttothecollisionrepairprocessservingtoplan,manageandadjustworkflowonadailybasis.Thiskeyroletoucheseverypartofacollisionrepairprocessandbuildsrelationshipsacrosstherepaircycleincludingcustomers,staff,insurancerepresentatives,OErepresentativesandotherrelationshipsasnecessary.


Overseetheprocessandstafftoensureefficient,saferepairsandexcellentcustomerservicefromthetimethecarenterstheshoptowhenthecustomerdrivesaway.

PRODUCTION MANAGEMENT



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"BMW-SB002A-RefinishingProcessStandards(NationalRule)-BMVM-00001 BMW-SB003A-RefinishingProcessStandards(LoxVOC)-BMVM-00002 BMW-SB002B-NewGenerationColorSystemProductTraining(NationalRule)-BMVM-00003 BMW-SB003B-NewGenerationColorSystemProductTraining(LowVOC)-BMVM-00004"




WorkplaceSafety











PL1 Recall Principles Of A Learning Culture

Productionmanagerisabletoexplaintheimportanceofalearningcultureinacollisionrepairfacility.

LearningCultureOverview




ProLevel


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ProLevel

PL1 Describe Job File Documentation Planning

Productionmanagerisabletoexplainthejobfilereviewprocess,identifyinsuranceneeds,identifyexpressjobs,andhowtomapvehicledamage.

BeforetheRepairStarts BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008 PPG-MVPPartsManagement-PPOP-00024 AxaltaRPM-RPMDeliveringExceptionalCustomerService-DPOP-00047 AxaltaRPM-Group01–CustomerServiceRepresentative-Online-DPOP-00032 AxaltaRPM-RPMEstimatingUtilizingOEMRepairProcedures-DPOP-00042

PL1 Explain Job Assignments

Productionmanagerisabletoassignworkbasedonstaffcapabilities.

MatchingtheRepairtotheTeam BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008 AxaltaRPM-Group11–ProductionSystems-Online-DPOP-00041 AxaltaRPM-ProductionManagement2.0 - DPOP-00045

PL1 Analyze Workflow Productionmanagerisabletoexplainhowsupplementsaffectproduction,howtolimitsupplements,explaincapacityforeachdepartment,etc.

WorkflowEssentials BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008 AxaltaRPM-ProductionManagement2.0 - DPOP-00045 AxaltaRPM-Group01–CustomerServiceRepresentative-Online-DPOP-00032 AxaltaRPM-Group11–ProductionSystems-Online-DPOP-00041

PL1 Discuss Productivity Communication

Productionmanagerisabletoexplaintheimportanceofcommunicationtoandfromstaffandidentifyroadblockstofacilityproduction.

SynchronizingWorkflowthroughTeamCommunication

BASFCorp-PaintDepartmentProductivity-BAOP-00010 BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008 PPG-MVPPartsManagement-PPOP-00024 AxaltaRPM-RPMDeliveringExceptionalCustomerService-DPOP-00047 AxaltaRPM-Group06–DeliveryActivities-Online-DPOP-00038 AxaltaRPM-Group11–ProductionSystems-Online-DPOP-00041

PL1 Examine Work-In-Process Workflow Solutions

Productionmanagerisabletomakeon-the-flychangestoworkflowbasedonproblemstypicallyassociatedwithday-to-dayoperations.

ProblemSolvingforWorkflowChanges BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008 AxaltaRPM-ProductionManagement2.0- DPOP-00045 PPG-MVPGreenBeltTraining-PPOP-00002" AxaltaRPM-Group11–ProductionSystems-Online-DPOP-00041


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ProLevel

PL1 Examine Quality Control Reviews

ProductionmanagerisabletoimplementpoliciesandSOPsthatfocusonqualitythroughouttherepairprocess.

QualityIsYourBusiness

PL1 Recall Business Enhancement Processes

Productionmanagerisabletoincorporateleanprocessesintodailyoperations,explainhowfacilitymaintenancecanreducedowntime,andexplaintheimportanceofregulatorycompliance.

OptimizingProcesses,Equipment,andCompliance

AxaltaRPM-Group02–PaintingforProductionManagement-Online-DPOP-00034 AxaltaRPM-ProductionManagement2.0 - DPOP-00045 PPG-MVPGreenBeltTraining-PPOP-00002

PL1 Describe Performance Feedback And Coaching

Productionmanagerisabletobuildahigh-skilledteamusingleadershipmodels,appropriatefeedback,performancereviews,andmanagementsystems.

DevelopingtheTeamandtheBusiness BASFCorp-OrganizationalStructure-BAOP-00011 AxaltaRPM-ProductionManagement2.0- DPOP-00045

PL1 Describe Managing Shop Human Resources

Productionmanagerisabletohireandmanageaproductivestaff.

RefiningtheTeamandtheBusiness




PL2 Apply A Learning Culture To The Shop

Productionmanagerisabletoexplaintheimportanceofimplementingalearningculturetoincreaseproductivityandworkquality.

ImplementingaLearningCulture

PL2 Apply A Learning Culture To The Shop

Productionmanagerisabletohirestaffthatarecommittedtoskillsdevelopmentandtheorganization.

HiringtoSupportYourShop'sLearningCulture

AxaltaRPM-RPMGenManager-Recruiting,Hiring,andTraining-DROP-00030


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ProLevel

PL2 Describe New Talent Development

Productionmanagerisabletorecruitnewtalentintotherepairfacilitybybeingactivelyinvolvedincommunityevents,jobshadowing,anddevelopinginternalcareerpaths.

DevelopingNewTalent

PL2 Examine Cycle Time Improvement Solutions

Productionmanagerisabletoassesashopscurrentcycletimetoidentifyopportunitiesforimprovement.

ImprovingYourShop'sCycleTime AkzoNobelCoatingsInc-ReducingCycleTime - ANOP-00004 AkzoNobelCoatingsInc-Cycle-timeProcessingReduction(CPR)-ANOP-00017 PPG-MVPProductionandCycleTimeManagement-PPOP-00001

PL2 Define The Blueprinting Process

Productionmanagerisabletoimplementblueprintingprocessesandexplainthebenefitofblueprintingeachvehiclethatenterstheworkstream.

GainingEfficienciesthroughBlueprinting AkzoNobelCoatingsInc-ReducingCycleTime-ANOP-00004 AkzoNobelCoatingsInc-Cycle-timeProcessingReduction(CPR)-ANOP-00017 AxaltaRPM-DPSProductionManagement:Pre-Lean-DROP-00012 AxaltaRPM-Group03-RpairPlanning-online-DPOP-00035 BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008 MartinSenour/SW-ImprovingWorkshopEfficiency-MSPM-00012/SWPM-00012 PPG-MVPGreenBeltTraining-PPOP-00002 PPG-MVPAdvEstimating-2019-PPOP-00026"

PL2 Identify In-Process Quality Control Standards

Productionmanagerisabletobuilduponpreviousqualitycontrolstandardstoreducecycletimeandcustomercomebacks.

StrengtheningYourIn-ProcessQualityControls

AxaltaRPM-RPMAdvancedEstimatingUtilizingOEMProcedures-DPOP-00043

PL2 Identify KPI Critical Factors

Productionmanagerisabletoevaluateshopkeyperformanceindicatorstoidentifyareasforimprovement.

SpeakingtheKPILanguage BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008


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ProLevel

PL2 Examine Profit And Loss Statements

Productionmanagerisabletomakenetandgrossprofitcalculations,monitortheP&Lstatementsforfluctuations,anddiscusswaysthatpositivelyimpactsubletjobgrossprofits.

UnderstandingYourPartinProfitandLoss

AxaltaRPM-GenManager-FinancialManagement-DROP-00029 BASFCorp-Measuring&ImprovingProductivity-BAOP-00009 BASFCorp-AdvProcessSolutions(APS)PlanningSession-BAOP-00008 PPG-MVPFinancialFundamentalsforCollisionSuccess-PPOP-00025

PL2 Communicate To Build Vendor / Insurer Relationships

Productionmanagerisabletofosterandgrowrelationshipswithinsurancecompaniesandvendorstocreateapositiveworkingenvironment.

BuildingEffectiveVendorandInsurerRelationships

CollisionAdvice-NissanEstimatingEssentials-CAOP-00003 AxaltaRPM-Group03–RepairPlanning-Online-DPOP-00035


ROLE DESCRIPTION

Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Theseindividualsoftentraveltoavehicle’slocation,whichmayincludetowfacilities,repairfacilities,dealershipsandcustomerlocations.Theymayalsoworkinacompanydrive-inclaimscenterandusecomputerstowriteestimatesandusecomputersoftwaretowriteestimates.Thoseinthisroledocumentallaspectsofclaimsinvestigationandprocessingandfollowcompanyclaimsprocessesthataccountforafairandaccuratesettlement,customersatisfactionandcostmanagement.


Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.

AUTO PHYSICAL DAMAGE APPRAISER

INDUSTRY SEGMENT – INSURERS


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Appraiserisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.



Appraiserunderstandspropervehicleprotectionsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracks,andelectricalsystemprotection.



Appraiserisabletousesafetydatasheetandlabels,andpracticegeneralshopsafety.

WorkplaceSafety


Appraiserisabletoselectthecorrectgloves,respirators,hearingprotection,andclothingbasedonworkbeingperformed.





Appraisercanidentifypartsthatareuniquetohybridvehicles,listsafetyprecautionsforworkingonhybridandelectricvehicles,andlistdamageanalysisconsiderations.

HybridVehicleIDandDamageAnalysis BMW-SB031HighVoltageVehicleBodyRepair-BMVM-00015

PL1 Explain Damage Analysis On Unitized Structures

Appraiserisabletoidentifypartsoftheunitizedstructure,identifydamagebasedonvisualandvehiclemeasurements,explaincollisionenergymanagementprinciples,andlistrepairconsiderationsforunitizedstructures.

DamageAnalysisofUnitizedStructures-Front

DamageAnalysisofUnitizedStructures-Center

DamageAnalysisofUnitizedStructures- Rear

StructuralDamageAnalysis-Structures

AxaltaRPM-SMART/DPCDamageAnalysis-DPOP-00003 AxaltaRPM-DPSDamageAnalysisI-DPOP-00003 AxaltaRPM-DPSDamageAnalysisII-DROP-00021 ChiefAutomotive-StructuralDamageAnalysis-CHEM-00003




ProLevel


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ProLevel

PL1 Explain Damage Analysis On Full-Frame Vehicles

Appraiserisabletoexplainfull-framevehicledesign,collisionenergymanagementprinciples,andlistrepairconsiderations.

DamageAnalysisofFull-FrameVehicles

PL1 Identify Recycled Parts Considerations

Appraisercanlocatevehiclemakerpositionstatements,explainrepairconsiderations,partsgrading,partuseconsiderations,recycledpartpreparation,partsourcing,andlistrecycledpartsbestpractices.

RecycledPartsConsiderations

PL1 Describe Restraint Systems Damage Analysis

Appraiserisabletodescriberestraintsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.



PL1 Determine Refinish Considerations

Appraiserisabletoidentifyvariousautomotivefinishes,listmaterialsandtoolsused,andexplaintheoverallrefinishprocess.

RefinishingOverview AxaltaRPM-DPSDamageAnalysisII-DPOP-00021 Axalta-RPM-Group02–PaintingfortheEstimator-Online-DPOP-00033 AxaltaRPM-RPMEstimatingUtilizingOEMProcedures–DPOP-00042 Axalta-AxaltaRefinishingtoday-DPPM-00005 CollisionAdvice-EstimatingBestPractices–CAOP-00002 CollisionAdvice-NissanEstimatingEssentials-CAOP-00003 PPG-MVPAdvEstimating-2019-PPOP-00026

PL1 Describe Stationary Glass Damage Analysis

Appraiserisabletoidentifydifferenttypesofstationaryglass,considerationforremoval,glassrepairconsiderations,ADASimplications,andpartorderingconsiderations.

DamageAnalysisofStationaryGlass

PL1 Explain Damage Analysis On Interior Trim And Movable Roofs

Appraiserisabletoassessdamagetoavehiclehardtop,softtop,aswellasinteriortrimandmakerepairorreplacedecisions.

InteriorTrimandConvertibleTopDamageAnalysis


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ProLevel

PL1 Explain Estimates AppraiserisabletoexplainP-pageusage,understandestimateterminology,interprettheestimate,andmanagetheoverallestimatingprocess.

PerformingInitialVehicleInspection

BasicEstimateWriting

EstimatingGuideFundamentals

FVTC-CDATIntro-To-Estimating-FVTP-00001 PPG-MVPFundamentalsofEstimating-PPOP-00019 PPG-MVPAdvEstimating-PPOP-00022 AxaltaRPM-RPMEstimatingUtilizingOEMProcedures–DPOP-00042 CollisionAdvice-100%Disassembly–CAOP-00001 CollisionAdvice-EstimatingBestPractices–CAOP-00002 CollisionAdvice-NissanEstimatingEssentials-CAOP-00003 PPG-MVPAdvEstimating-2019-PPOP-00026

PL1 Explain Basic Electrical Systems

Appraiserisabletoexplainbasiccircuitconstruction,commonelectricalsystemfailures,commontroubleshootingsteps,andrepairconsiderations.

BasicElectronicsforEstimators GMServiceTechCollege-Electrical/ElectronicStage1-GMVM-00006

PL1 Explain Vandalism Damage Analysis

Appraiserisabletoexaminedamagerelatedtovandalismandmakerepair/replacedecisionsbasedontheextentofdamage.

AnalyzingVandalismDamage

PL1 Explain Theft Damage Analysis

Appraiserisabletoexaminedamagerelatedtotheftandmakerepair/replacedecisionsbasedontheextentofdamage.

AnalyzingTheftDamage

PL1 Identify Natural Causes Damage Analysis

Appraiserisabletoidentifydamagerelatedtowind,hail,andflooddamageandlistrepairorreplaceoptionsforeach.

AnalyzingDamagefromNaturalCauses

AnalyzingFloodDamage

PL1 Explain Fire Damage Analysis

Appraiserisabletoexaminedamagerelatedtosmoke,heat,fire,andmethodusedtoextinguishanddeterminerepairability.

AnalyzingFireDamage

PL1 Perform Administrative Tasks

Appraiserisabletomanagemarketareaandshopprofiles,equipmentandsoftwaremaintenance,andmanagecustomerrelationships.

AutoPhysicalDamageAppraiser(APDA)Administration


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ProLevel

PL1 Understanding Cycle Time

Appraiserisabletoexplainwhatcycletimeisandhowtheycanplayaroleinhelpingreduceshopcycletime.

UnderstandingCycleTimeasanAppraiser

AkzoNobelCoatingsInc-Cycle-timeProcessingReduction(CPR)-ANOP-00017 PPG-MVPProductionandCycleTimeManagement-PPOP-00001 PPG-MVPGreenBeltTraining-PPOP-00002

PL1 Write Estimates And Supplements

EstimatorisabletoexplaintheprocessforwritinganestimateusingblueprintingSOPsandmanagetheoverallestimatingprocess.

WritingtheEstimate PPG-MVPAdvancedCollisionEstimatingSkills-PPOP-00005 PPG-MVPFundamentalsofEstimating-PPOP-00019

PL2 Describe Lighting And Vision Assist Damage Analysis

Appraiserisabletodescribelightingandvisionassistsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofLightingandVisionAssist

PL2 Explain Damage Analysis Of Vehicle Convenience Systems

Appraiserisabletoassessdamagetovehicleconveniencesystemssuchaspowerseats.

DamageAnalysisofConvenienceSystem

PL2 Describe Air Conditioning Damage Analysis

Appraiserisabletodescribeairconditioningsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.


PL2 Describe Heating And Cooling System Damage Analysis

Appraiserisabletodescribeheatingandcoolingsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.


PL2 Describe Steering And Suspension Damage Analysis

Appraiserisabletodescribesteeringandsuspensionsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

SteeringandSuspensionOperation

DamageAnalysisofSteeringandSuspensionSystems

ChiefAutomotive-AdvSteeringandSuspensionAnalysis-CHEM-00007

PL2 Describe Drivetrain Damage Analysis

Appraiserisabletodescribedrivetrainsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofDrivetrains


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PL2 Describe Brake System Damage Analysis

Appraiserisabletodescribemechanicalandelectronicbrakesystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofBrakeSystems

DamageAnalysisofElectronicBrakeSystems

PL2 Describe Damage Analysis Of Driving Assist Systems

Appraiserisabletodescribedrivingassistsystemoperation,locaterepairinformationsources,identifyparts,andmakerepair/replacedecisions.

DamageAnalysisofDrivingAssistSystems CollisionAdvice-NissanEstimatingEssentials-CAOP-00003

PL2 Perform Photo Documentation

Appraiserisabletoidentifyrequiredphotos,explainhowtobestuseacameraforclearandwelllitphoto,shotcomposition,andstandardoperatingprocedures.

CapturingQualityPhotos

PL2 Explain Quality Control

Appraiserisabletoperformavarietyofqualitycontrolinspectionsduringrepairsandafterthevehicleiscomplete.

QualityControlfortheAPDA AxaltaRPM-RPMAdvancedEstimatingUtilizingOEMProcedures-DPOP-00043

PL3 Write Supplements AppraiserisabletofollowSOPsandaddsupplementstoajob.

WritingaRepairSupplement PPG-MVPAdvEstimating-PPOP-00022

PL3 Determine Vehicle Repairability

Appraiserisabletoassesswhetherthevehicleshouldberepairedbasedontheextentofdamage.

DeterminingOverallVehicleRepairability

PL3 Identify And Complete Total Loss Process

Appraiserisabletoevaluatetheconditionreport,explaintheimportanceofgoodcustomercommunication,processthevehicle,andexplainthesettlementprocess.

CompletingtheTotalLossProcess

PL3 Discuss Vehicle Salvage Process

Appraiserisabletodeterminesalvagevalue,salvageinventory,anddispositionofsalvage.

ProcessingVehicleSalvage




ProLevel

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