“INEFFECTIVE COMMUNICATION IS THE FAULT OF THE

SENDER”.

DO YOU AGREE OR DISAGRRE ?

THE COMMUNICATION PROCESS

BARRIERS TO EFFECTIVE COMMUNICATION

SENDER ORIENTED BARRIERS VERBAL AND NON-VERBAL BARRIERS CROSS-CULTURAL BARRIERS PHYSICAL AND OTHER BARRIERS

SENDER ORIENTED BARRIERS These are Sender’s

approach, Attitude, Language, Frame of reference, Distractions, Mental Blocks, Selective perception, Relationships, Interpersonal behavior, Bad expression, Loss in Transmission, Semantic problem, Over/Under communication , I-Attitude, Prejudices.

VERBAL AND NON-VERBAL BARRIERS

Some of the verbal barriers to communication are caused by the way we interpret things and the differences in language. Language is our biggest barrier, and influence the way we interpret meanings and address people.

The non-verbal barriers would be emotions and signs and body language.

CROSS-CULTURAL BARRIERS

Understanding a Culture the right way is often difficult. Different Nationalities have different ways of conveying a message and, therefore, these varying styles of communication act as a barrier.

Read the following descriptions & guess which country you think

each represents. When I meet you, I may bow. You may ask my

age, but I will be embarrassed if you ask me about my religion, and, as a result of my embarrassment, I may laugh. I will pause for perhaps 20 seconds before answering, allowing time for a shared communication without words. If you become uncomfortable with my silence and say “I’m sorry,” I will apologize to show my wish to cooperate, and will probably not look you in the eye when I answer. However, I would not complain to tell you that your question about my religion is considered impolite.

I am from…..

Who am I ?

My rapidly-growing country is ethnically diverse, with as many as 20 major languages being spoken, along with many dialects. In this constitutional monarchy, most people live in rural areas, and 80% of the people are farmers. When I greet you, I will put the palms of my hands together in front of my chest or chin or I may raise my right hand in a salute (salaam), and will always call a professor by title. Things I would never do: touch another’s head, wink at you, point the bottom of my foot at someone, eat with my left hand.

I am from……

Who am I ? When people in my country greet, we say “hello” or

“good afternoon” in English and are cheerful and courteous to show respect; neglecting to greet someone is a sign of disrespect. With more than 250 ethnic groups, we have more than 250 languages, thus English is our official language, though less than 50% of people speak English. We do not pass things with our left hand alone, nor should we show the bottom of our foot to someone; the most vulgar gesture to me, however, would be to push the palm of the hand forward with the fingers spread. We visit friends and relatives frequently, and welcome unannounced guests. If we wish our children to leave the room while guests are visiting, we often wink at them.

I am from…..

ANSWERS

1.) I am from Japan. 2.) I am from Nepal. 3.) I am from Nigeria.

These are broad generalizations, which do not necessarily represent individuals but are meant only to introduce to you some cultural practices of which you may be unaware. The goal is for you to understand the culture of the individual so that you may be better communicate with individuals.

PHYSICAL AND OTHER BARRIERS

Three major physical barriers are: 1.) Noise 2.) Filters,

and 3.) Failure of

communication channels.

1.)

2.)

3.) Failure of communication channels

OTHER BARRIERS

RECEIVER’s BARRIER

ORAGANIZATIONAL BARRIER

METHODS OF OVERCOMING COMMUNICATION BARRIERS

Clarity and completeness Proper Language Sound Organization structure Orientation of employees Motivation and mutual Confidence Consistent Behaviour Use of grapevine Gestures and tone Remove incorrect filtering.

Get to know the people we communicate with

Learn to look at things from the other’s perspective

Seek and offer feedback Choose the right medium, the right

channel Good listening Appropriate language

CONCLUSION

Communication is not always successful due to certain barriers. Ineffective communication can happen at the level of source, of the medium or of the receiver. A proper recognition of these communication barriers and the methods of overcoming them are essential for proper communication flow.