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A very small percentage of individuals may experience epileptic seizures whenexposed to certain light patterns or flashing lights. Exposure to certainpatterns or backgrounds on a television screen or while playing video gamesmay induce an epileptic seizure in these individuals. Certain conditions mayinduce previously undetected epileptic symptoms even in persons who have nohistory of prior seizures or epilepsy. If you, or anyone in your family, has anepileptic condition, consult your physician prior to playing. If you experienceany of the following while playing a video game — dizziness, altered vision,eye or muscle twitches, loss of awareness, disorientation, any involuntarymovement, or convulsions — IMMEDIATELY discontinue use and consult aphysician before resuming play.

• This game disc is intended for use exclusively on Windows®-based systemswith the minimum configurations specified on the system requirements of the game purchased.

• Do not sit too close to the screen. Sit a good distance away from the monitor, as far away as the length of the cable allows.

• Avoid playing if you are tired or have not had much sleep.• Make sure that the room in which you are playing is well lit.• Rest for at least 10 to 15 minutes per hour while playing a video game.

• Avoid bending the disc. Do not touch, smudge or scratch its surface.• Do not leave the disc in direct sunlight or near a radiator or other source of

heat.• Take occasional rest breaks during extended play.• Always store the disc in its protective case.

This product has been rated M for Mature by the Entertainment SoftwareRating Board. For information about the ESRB rating, or to comment about theappropriateness of the rating, please contact the ESRB at www.esrb.org.

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1. Make sure the system requirements shown on the game packaging matchthose of your machine. Place the Infernal DVD into the DVD drive of yourPC. The disc will autorun and display the installation screen. (Note: If theinstallation program does not launch automatically, double-click the MYCOMPUTER icon on your desktop, double-click the DVD drive icon, andfinally, double-click install.exe.)

2. Accept the license agreement and then click Install Game to begin the installation process. Follow the on-screen instructions to completeinstallation, including the installation of additional programs. You needthese to run Infernal.

3. After installation, a shortcut icon of Infernal will appear on your desktop.Double-click the icon to launch the game. (Note: If you have problemslaunching the game after installation, try restarting your PC.)

To uninstall the game, click Start # Programs # Playlogic # Infernal #Uninstall Infernal. Removing the game also deletes all your saved games.

NOTE: This game supports the Ageia physics card for additional visual andphysics effects. For more information about Ageia and Ageia hardware,please visit the Ageia website: http://www.ageia.com/

AudioInfernal supports Sound Blaster® audio. Sound Blaster® X-Fi™ sound cards blurthe line between gaming and reality. To truly experience audio beyond yourimagination in Infernal, you must have one of the Sound Blaster® X-Fi™ series. So upgrade your PC audio to one of Sound Blaster® X-Fi™ series for the mostthrilling gaming audio ever. To learn more about Sound Blaster® X-Fi™ soundcards, please visit http://www.soundblaster.com.

J Adjust your game audio volume settings through the Options Audio menu.

Video — Important Note Regarding Graphics and Having the Best Possible Experience Infernal uses some of the most advanced rendering techniques available today for special effects and to achieve real-time performance for a great game-playing experience. The game was largely developed and tested onNVIDIA® GeForceTM FX, 6 Series, and 7 Series graphics cards and the intendedexperience can be more fully realized on NVIDIA GeForce 7 Series graphicshardware. On a GeForce 7 series card you will be able to turn on all of the NVIDIA special effect features at higher resolutions in the game.

In the Eternal War between Good and Evil…Hell Wants You.

You are Ryan Lennox, a renegade angel recruited by Hell to restore the balance between Good and Evil.

Etherlight, Heaven’s own secret agency, has eliminated most of Hell’searthly agents and is preparing its final blow against its eternal rival.Armed with diabolic supernatural powers and military grade weaponry,enter a dangerous world of deception and betrayal, and unleash Hell on Earth!

The president of EtherLight — the armed hands of Heaven on Earth — has created technology that can remove mankind’s free will.

He intends to use it during the Millennium Eclipse, when Earth will be out of Heaven’s sight for a short period of time.

The natural infernal enemy of EtherLight — the Abyss — must defenditself, but EtherLight has assassinated all its elite forces.

Hell’s power is now seriously under threat. The only top agent who canhelp Abyss is you, Ryan Lennox — once fired by EtherLight for yourunorthodox way of solving problems.

During this battle, you will find out not only what EtherLight’s real aim is— but also the real reason behind Abyss’ decision to hire you.

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Once you either select a new game and difficulty level, or load a savegame, you can start playing the game. You will find many differentweapons and gain new powers as you advance through the game.

The screenshot below shows the basic elements of the game’s interface.

1 Visor — Move the visor with your mouse. The visor allows you to targetenemies and objects, or just look around. The visor changes appearanceto indicate its different functionalities. (See page 8.)

2 Health bar — Shows Ryan’s level of health. If the health bar drops to zero, the game ends and it’s time to try again. (See page 7.)

3 Mana bar — Indicates the amount of Mana Ryan has. You use Mana to perform Infernal Attacks and Teleportation. (See page 7.)

4 Selected Weapon — Shows your currently selected weapon. You canselect other weapons (if available) by using the mouse wheel or by pressing 1, 2, 3, 4, 5, or 6. (See pages 12-13.)

5 Selected Item — Shows your currently selected item. Use this item by pressing the Use Item key (default F). To switch to other availableitems, press the Inventory key (default left Ctrl) and then use the mousewheel or press the Forward/Back keys (default W/S) to select differentitems. (See pages 10-11.)

Moving the cameraUse the mouse to move the camera in the direction you want to look.Ryan will turn his head in this direction too.

Moving RyanUse the keyboard to move Ryan. Default keys are: W/S for forward/back, A to move left, D to move right and Spacebar is to jump. You can changethe key configuration at any time during the game by displaying the in-game menu (press Esc).

SneakRyan will walk slowly and silently whenever you press and hold the Sneakkey (default left Shift). Use this mode to hide behind objects.

Back against the wall/Looking around cornersRyan will put his back against an object or a wall when you press the Forward key (default W) when Ryan is standing in front of theobject/wall. This is a useful technique for sliding along walls or objects or for looking around corners. Press the Back key (default S), when youwant Ryan to move normally again.

Moving/Leaning out/Shooting from coverWhile standing against the wall, Ryan can move left/right (default A/D)and lean out from behind a corner. In addition, he will lean out above an object when you press the Forward key (default W), but you can onlyperform this action when the object is smaller than the Ryan. When Ryanis leaning out, press and hold the Cover Fire key (default left Alt) to shootfrom behind cover.

Quick rollQuickly double-click any movement key (W/S/A/D) to have Ryan make a quick roll in the key’s direction. After Ryan receives Infernal powers, he will be invisible while doing a quick roll.

Quick loadYou can quick-load (default F9) and quick-save (default F5) the game. You can alternately manually load and save by pressing Esc to display the in-game menu.

1

2

4

3

5

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MOVEMENTForward/Back W/S

Left/Right A/D

Jump Spacebar

Action E

Sneak left Shift

Look around mouse

COMBATAttack left mouse button

Infernal attack right mouse button

Reload weapon R

Cease fire left Alt

Change weapon middle mouse wheel or 1, 2, 3, 4, 5, 6

MISCELLANEOUS ACTIONSUse item F

Inventory left Ctrl

Teleportation Q

Infernal Vision Z

Objective Tab

Quick save F5

Quick load F9

MENUSPause P

In-game menu Esc

You lose health when you have been shot, stand too close to an explosion, or are burned. When your health is used up, you die. The Health Bar is in the lower left corner of the screen. You can regain health in three ways:

•Retrieve Health from defeated enemies, once you have received Infernalpowers. To do this, stand close to the fallen foe, aim your visor at thedefeated enemy and press the Action key (default E). (See page 8.)

•Use Infernal Vision to find Health sources. Press the Infernal Vision key(default Z) to activate Infernal Vision. Then search for blue floating Healthsources. Walk through the Health sources during an Infernal Vision episodeto automatically pick up the Health source.

•Find medicine to heal yourself.

Mana is the essential devilish power that the Abyss boss, Mister Lucius Black,has given to Ryan. It is the source of Ryan’s power and the basic element of hisstrength. You need Mana to carry out Infernal Attacks with your weapons, forteleporting Ryan, and to detonate an explosive during Teleportation. The ManaBar is in the lower right corner of the screen. To collect Mana:

•Defeat enemies. Defeating an enemy automatically gives you Mana.

•Find Mana sources by using Infernal Vision. Press the Infernal Vision key(default Z) to activate Infernal Vision. All red floating objects are sources of Mana. Walk through the Mana sources during an Infernal Vision episodeand your Mana will increase.

•Obtain Mana automatically by entering dark or devilish surroundings, suchas graveyards and certain dungeons. Entering angelic environments, such as churches or heavenly light, decreases your Mana. Neutral aurasdon’t influence your Mana level. (To identify what kind of aura surroundsyou, check the Yin-Yang indicator next to the Mana Bar. Red indicates a devilish aura; gray, a neutral aura; and white, an angelic aura.)

Find Health and Mana boosters while using Infernal Vision. Finding three Health boosters increases your total Health. Collecting three Mana boosters increases your total Mana.


Use the Action key (default E) to interact with different objects in yoursurroundings. For example, you can:

•Open doors or gates.

•Use computers.

•Obtain Health, weapons and ammo from defeated enemies.

•Use turrets.

Stand within range of an object you can interact with, and point the Visorat it. The default Visor will change to the Interaction Visor. Press the Actionkey (default E) to interact with the object.

Default Visor (for aiming and shooting).

Interaction Visor (for interacting with objects).

To retrieve Health, weapons, ammo and items from a defeated enemy:

1. Stand close to a defeated enemy and aim your Visor at the fallencharacter. The Visor will change to the Interaction Visor.

2. Press and hold the Action key (default E) while you retrieve all Healthfrom the enemy. You might also obtain ammo and other items.

Some doors can only be opened by using a password. Use Infernal Vision (default Z) to find the secret codes. Once you findthe code, put your Visor on.

•Climb fences and ladders by standing in front of them and pressing the Forward key (default W).

•While on a fence, climb up, down, left or right by pressing the standarddirection keys (default W/S/A/D).

•To move to the other side of a fence, press the Forward key (default W)when Ryan is on top of the fence. (This is only possible when the fence isnot protected by barbed wire, lasers or other security measures.)

•To jump off a fence or ladder, press the Jump key (default Spacebar).

After obtaining the power of Teleportation, Ryan can teleport to otherlocations within sight for a short time. This power enables Ryan to reach hard-to-get-to locations and switches, and to teleport behind enemies.

•Press the Teleport key (default Q) to activate Teleportation mode. You haveonly a short time to select a teleport location (by moving your Visor). Press the Attack key (default left mouse button) to confirm the teleport destination.

•Teleporting consumes Mana. If you don’t have enough Mana, you can’t teleport.

•Ryan can obtain the power to teleport to several locations in a row (the Teleport Visor will show one, two or three red markers, indicating the total amount of teleports possible). Select locations by pressing the Attack key (default left mouse button).

To start single or multiple teleports quickly (without waitingthrough the location selection time), press the Infernal Attack key (default right mouse button).


Ryan is equipped with many Abyss hi-technology devices. These usefulgadgets are vital to the completion of your mission. You can ID yourcurrently selected item by checking the icon in the lower right corner ofthe screen.

•Press the Use Item key (default F) to use the currently selected item.

•To choose another item, press the Inventory key (default left Ctrl) toview the Inventory and hold it down while moving the mouse wheelup/down. If your mouse is not equipped with a mouse wheel, press the Forward/Back keys (default W/S) to choose the item while holdingdown the Inventory key.

Items you get or can find during the game are:

GogglesOnce you activate the goggles, move the mouse wheelup/down to zoom in/out. Press the Use Item key(default F) again to de-activate the goggles.

Teleportation ToolUse this tool to teleport small objects and humans.After activating the tool, use the Visor to aim it at the object or human you want to teleport. If the Visor changes to the Interaction Visor, you can teleport the object/human.

•Press and hold the Attack key (default left mouse button), then movethe mouse to move the object/human. Move the mouse wheelto teleport the object/human closer to Ryan or further away.

•Release the Attack key to stop teleporting the object/person. Press the Use Item key (default F) to turn off the Teleportation tool.

During Teleportation, press the Infernal Attack key (default rightmouse button) to detonate an explosive. Remember: you need Mana to detonate explosives.

GrenadesOnce you have Grenades, press the Use Item key (default F) to deploy them.

•The time lapse between pressing the Use Item key and the detonation isalways the same, so don’t hold onto the Grenade too long once you’veactivated it!

•However, remember that if you throw the Grenade too quickly, enemieswill have enough time find cover.

BombsThere are two kinds of Bombs: Motion Detection Bombs and Remote-Controlled Bombs.

• Press the Use Item key (default F) to place a MotionDetection Bombs. It will activate automatically after afew seconds; a red laser beam indicates when the Bombis active. The Bomb explodes when someone comeswithin range.

• A Remote-Controlled Bombs become activeimmediately, once you placed them. Press the Use Itemkey again to detonate it. Remember to take coverbefore you detonate it. You can only use one Remote-Controlled Bomb at a time.

When you are close to an enemy, or if you don’t have any weapons or ammoavailable, you can fight using hand-to-hand combat.

•Press the Attack key (default left mouse button) when standing close to an enemy.

•You can also use Infernal Attack (default right mouse button) during hand-to-hand combat.


Press the Attack key (default left mouse button) to fire weapons. Move the Visor to aim at a target.

•You can boost the firepower of any weapon you are carrying by usingInfernal Attack (default right mouse button). Remember: InfernalAttacks cost Mana.

•To select a different weapon (if available), use the mouse wheel or press1, 2, 3, 4, 5 or 6 (most keys give access to different types of weapons).

•Find additional weapons or ammunition inside boxes or crates, or bysearching the bodies of defeated enemies (Action key; default E).

Shurikens (1 key)Also known as ninja stars, these are metal with afeather edge. Can cause moderate wounds whenthrown, but have limited range. And of course –they don’t need reloading. You can carry up to 50 shurikens.

Pistol (2 key)Basic gun with good accuracy, average recoil andability to cause moderate wounds. One clip holds 12bullets. You can carry up to 10 clips.

Double pistol (2 key)Similar to the normal pistol, with twice the firingspeed. Consumes a double amount of bullets per shotand is less precise due to the double backfire.

Laser pistol (2 key)Light gun causing minor damage, but havingminimum recoil, its accuracy is good. The interval isshorter than that of a regular pistol. One clip holds 10 bullets. You can carry up to 8 clips.

Submachine gun (3 key)Allows you to shoot fast, but when firing continually, it has some recoil. This caliber does not cause a lot of harm. One clip holds 30 bullets. You can carry up to 5 clips.

Machine gun (3 key)Powerful weapon able to cause serious wounds. Shootsrapidly with moderate recoil moderate. One clip holds 30 bullets. You can carry up to 4 clips.

Assault rifle (3 key)The most powerful of all Ryan’s machine guns. A veryeffective combat gun, but its recoil is extreme. One clipholds 30 bullets. You can carry up to 3 clips.

Flamethrower (4 key)With a close range of about 7 meters (about 7.5 yards),this weapon throws out a stream of burning gasoline.Though limited in range, it is very dangerous: any enemycaught in the flames will find his time rapidly running out.One can contains 50 units of gasoline. You can carry up to3 cans. Reloading takes a relatively long time.

Welder gun (4 key)Uses a concentrated heat ray to kill the target with a 1.5second hit. Uses high-pressure gas cans. You can carry up to 4 cans. Reloading takes about 3 seconds.

Heavy beam gun (5 key)Uses a concentrated beam of energy. You can load thegun with up to 5 energy cores; 1 core shoots 20 energybeams. The time interval between shots is quite long, but a single shot is very powerful. This weapon has fairlygood accuracy, and when an energy beam reaches atarget, it explodes, harming enemies nearby. Reloadingtakes about 1 second.

Rocket launcher (5 key)Very powerful weapon. One hit can kill an entire group of enemies, but after you launch a rocket, reloading takesseveral seconds. You can carry up to 5 rockets.

Sniper rifle with the spotting scope (6 key)One correct shot from the sniper rifle results in heavydamage. It has stronger firepower than the assault rifle,but also a longer interval and reloading.


Navigate through the menus byselecting various options with yourmouse. Press Esc to cancel or go returnthe previous screen. You can find thefollowing options in the in-game menu:

• New Game — Start a new game, and select your difficulty level.

•Load/Save Game — Save games and load save games manually. You can also access quick-save and autosave games.

•Options — Adjust game sound and video settings, key and mouseconfigurations, language and subtitles.

If you experience slow frame-rates or odd graphical glitches, tryother or reduced video settings. Make sure you’ve installed the latestvideo drivers for your video graphics card.

Project LeadsBartosz Brzostek

Grzegorz MiechowskiPrzemyslaw Marszal

Game DesignGrzegorz MiechowskiPrzemyslaw Marszal

Level DesignGrzegorz MiechowskiLukasz Chmielewski

Lead ProgrammingBartosz Brzostek

ProgrammingRobert MajewskiKrzysztof Major

Bartlomiej Walecki

Art DirectionPrzemyslaw Marsza∏

Senior ArtistsAleksander Budzynski

Piotr LesniewiczLukasz Zdunowski

Graphic ArtistsPiotr Czech

Pawel KwiatekLukasz Nowak

Marcin Sapiejewski

Senior Character Artist & Character DesignDominik Milecki

Character ArtistLukasz Nowak

Character AnimationArtur Bielenica

Motion Capture Recordings atAudiomotion Studios Ltd.

Cutscene EditingJaroslaw Kapuscinski

Adam KrynskiLukasz Nowak

MusicAdam Skorupa

Additional MusicPawel Blaszczak

Session MusiciansAleksander Grochocki – electric

guitars, bass guitar, ideasPawel Blaszczak – electric guitars

Sound DesignAdam Skorupa

Voice Post-ProductionAdam Skorupa

PRPawel Miechowski

Dialogues & Text EditingAgnieszka Murawska

Pawel Miechowski

Additional GraphicsMarcin Kalemba

Lukasz Siudzinski

TestersElzbieta Pustul

Maciej StepnikowskiLukasz Chotnicki

Office ManagerAnna Chmielewska

CEO & President, Eidos North America

Bill Gardner

Executive Vice President of Sales & Marketing

Robert Lindsey

Vice President of Legal & Business AffairsJames O’Riordan

Vice President of FinanceMalcolm Dunne

Vice President of Human ResourcesEdie Dykstra

Director of MarketingMatt Gorman

Marketing ManagerSam Tehrani

Director of Public RelationsMichelle Seebach Curran

Manager of Public Relations Tali Fischer

Media ManagerMicheal Tran

Creative DirectorKarl Stewart

Senior Graphic DesignerJames Song

Junior Graphic DesignerConnie Cheung

Web ProducerRoderick van Gelder

Web DesignerJohn Lerma

Web DeveloperDanny Jiang

National Sales ManagerJoe Morici

Sales & Marketing AnalystIlana Budanitsky

Sales RepresentativePaul Katich

Channel Marketing CoordinatorSRafal DudziecDavid Bushee

Operations ManagerGregory Wu

Director of North American Developer RelationsNick Goldsworthy

Associate Project ManagerClayton Palma

Product Specialist SupervisorJeff Lowe

Product SpecialistsKatie Bieringer

Stephen Cavoretto

U.S. Mastering & Submissions Supervisor

Jordan Romaidis

Mastering & Submissions AssistantPatrick Goodspeed

Events ManagerAnnie Meltzer

Senior Business Development Manager

Tom Marx

New Media Project AdministratorFrancesca Zulueta

Customer Support SupervisorSean McCloskey

Customer Support CareRichard Campbell

Special ThanksLars WittkuhnClint Waasted

Manuela TehraniJefferson Dong

David BambergerPatrick Laciste

John HayesTilo Ortega

Stephanie KomureHanshaw Ink & Image

the awesome team at B-Family Records

Executive Vice PresidentRogier W. Smit

Chief Technical Officer & Production Director

Dominique Morel

Chief Marketing & Sales Officer/Vice President

Stefan Layer

ProducerMartin Janse

Sales ManagerRussell Beadle

Marketing ManagerBeco Mulderij

PR ManagerJean-Paul Hardy

Product Support Services ManagerClaire McGowan

Corporate Communications & IR ManagerEsther Berger

Level DesignerMichal Drozdowski

Storyboard ArtistJurjen Kraan

Testing TeamRealQ Labs

Lucas van Muiswinkel

Special ThanksWillem M. Smit, Chief ExecutiveOfficer and everyone at Playlogic

International

Public Relations EuropeIMC InteractiveMediaConsulting

GmbH

Public Relations USAKohnke Communications

EIDOS U.S. PUBLISHING

PLAYLOGIC

Localization AgencyTranslocacell – Localization

Services

Project ManagersJan-Benjamin Dörries

Friedrich Klemme

Office & Translation ManagerSilke Hermanni

Business DevelopmentMartin Ruiz Torreblanca

Sound EngineerMartin Kühn

VOICEOVERS

METROPOLIS SOFTWARE TEAM


EIDOS, INC., LICENSE & LIMITED WARRANTYEidos, Inc., warrants to you, the original purchaser of this disc, that for a period of ninety (90) days fromthe date of your purchase, this disc shall be free from defects in materials and workmanship. If, at any timeduring the applicable ninety (90) day warranty period you determine that this limited warranty has beenbreached, Eidos, Inc., agrees, in its sole option, to repair or replace, free of charge, any such disc, providedthe disc is returned postage-paid to the Eidos, Inc., Factory Service Center and a proof of date of purchaseis included. This limited warranty is not applicable to normal wear and tear and shall be void with respectto any defects that arise from disc abuse, unreasonable use, mistreatment or neglect. This disc is sold “asis” without any warranties of any kind, express or implied, including implied warranties of merchantabilityor fitness for a particular purpose, other than the limited warranty expressly stated above.No other claims arising out of your purchase and use of this disc shall be binding on or obligate Eidos, Inc.,in any manner. Eidos, Inc., will not be liable to you for any losses or damages incurred for any reason as a result of your use of this disc, including, but not limited to, any special, incidental, or consequentialdamages resulting from your possession, use or malfunction of this disc.This limited warranty states the entire obligation of Eidos, Inc., with respect to the purchase of your disc. If any part of this limited warranty is determined to be void or illegal, the remainder shall remain in fullforce and effect.For warranty support please contact our Customer Support department at (415) 615-6220 or email us at [email protected] or visit our website at: support.eidosinterative.com. Our staff isavailable Monday through Friday, 9:00 a.m. to 12:00 noon and 1:00 p.m. to 5:00 p.m. Pacific Time. You areresponsible for all toll charges. Customer Support Representatives will not provide game hints, strategiesor codes.

PRODUCT RETURN PROCEDUREIn the event our support agents determine that your game disc is defective, you will need to forwardmaterial directly to us. Please include a brief letter explaining what is enclosed and why you are sending itto us. The agent you speak with will give you an authorization number that must be included and you willneed to include a daytime phone number so that we can contact you if necessary. Any materials notcontaining this authorization number will be returned to you unprocessed and unopened.Send your postage-paid package to the following address:

Eidos, Inc.RMA# (state your authorization number here)1300 Seaport BoulevardRedwood City, CA 94063

You are responsible for postage of your game to our service center.

Register online at

www.eidosregistration.com

Infernal ©2007 Playlogic International N.V. All rights reserved. Developed by Metropolis. Published by PlaylogicInternational N.V. Distributed by Eidos Interactive. Infernal and Playlogic are registered trademarks of PlaylogicInternational N.V. Eidos & the Eidos logo are trademarks of Eidos Interactive Ltd. All other trademarks are the propertyof their respective owners. The NVIDIA logo and the “The way it’s meant to be played” logo are registered trademarks or trademarks of NVIDIA Corporation. ©2007 Creative Technology Ltd. The Creative logo is a registered trademark ofCreative Technology Ltd. in the United States and/or other countries. All brands or product names listed are trademarksor registered trademarks and are property of their respective holders. Alienware and the Alienware logo are registeredtrademarks and trademarks of Alienware Corporation. Certified on XPSTM 710 and M1710. XPS is a registered trademarkof Dell Inc. Software platform logo (™ and ©) IEMA 2006. The rating icon is a registered trademark of the EntertainmentSoftware Association.

CONTACTING TECH SUPPORTIf you have a technical problem with thegame, our Support Department is here tohelp. Our web site contains up-to-dateinformation on the most commondifficulties with our products; thisinformation is the same as that used by our support agents. If youare unableto find the information you need on ourweb site, please feel free to contact us via email, fax, telephone or letter. (Whencontacting us via email or fax, please besure to put the game title in the subjectof your message.)

ASSISTANCE VIA THE WORLD WIDE WEBThe fastest way to answer most questionsis by visiting our online support. You canfind the latest support information athttp://support.eidosinteractive.com/. Oursupport FAQ’s are available 24/7 for yourconvenience. These pages are updatedfrequently and have the same informationthat our support techs will use to answeryour question if you call or email us. Theanswers to about 90% of the questionswe are asked can be found there, so itreally is worth the time to take a look! The second fastest way to get an answerto your question is to email us. (You willfind our email submission forms at ourweb site.) We typically respond to emailqueries within 24-48 hours during thebusiness week. Response times can beconsiderably longer over the weekend,holidays and immediately after a productrelease. It all depends on how manypeople we have working and how muchemail is coming in at any one time, butwe do try really hard to get you the rightanswer as quickly as possible. Weekdays,excluding holidays, during the hourswhen the phones are open, we still giveemail questions our highest priority.

Through this site you will also haveaccess to our FTP (File Transfer Protocol)area where you can download patchesand new enhancements as soon as theybecome available.

ASSISTANCE VIA TELEPHONEOR FAXWe are available to take your callsMonday through Friday, 9:00 a.m. – 12 noon and 1 p.m – 5:00 p.m., Pacific Time at (415) 615-6220 (voice) or (415) 547-1201 (fax). Our tech supportdepartment is closed on all majorholidays. Note: You are responsible for all tollcharges when calling.To ensure the quickest service you willneed to be at your computer and have the following information at hand:• A complete listing of your computer’s

hardware. (Contact your computermanufacturer if you are unsure.)

• What version of Windows® youare using.

• A copy of your DirectX Diagnosticsreport. 1. Click Start.2. Click Run.3. Type dxdiag.4. Click OK.5. Click the Save Information button

and save the file to your computer.6. When you call our Technical

Support line, either have this fileopen or have a printed copy. If yousend an email query you may attachthe file to the email.

• What error message(s), if any, youhave had.

• How the game is currently configured.

TECH SUPPORT

NOTE: OUR SUPPORT AGENTS DO NOT HAVE AND WILL NOT GIVEGAME HINTS STRATEGIES OR CODES


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