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8/14/2012 1 UPSKILLING The 21 st Century Trainer Dr. Jane Bozarth E-Learning Coordinator, State of North Carolina www.bozarthzone.com

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Page 1: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

1

UPSKILLING The 21st Century Trainer

Dr. Jane Bozarth

E-Learning Coordinator,

State of North Carolina

www.bozarthzone.com

Page 2: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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Social Learning

Ninja Camp

October 23

Page 3: Informal Learning and Social Media: Upskiilling for 21st Century Training

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Resources from today’s

session:

http://www.diigo.com/user/jbo27712/Upskilling

NOT NEW

Social & informal learning

have existed forever

http://www.diigo.com/user/jbo27712/Upskilling
Page 4: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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How we learn

Page 5: Informal Learning and Social Media: Upskiilling for 21st Century Training

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How we learn

How we learn

Page 6: Informal Learning and Social Media: Upskiilling for 21st Century Training

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What We’re Great at: This Is What We DO

Teach people how to do things Thoroughly research and carefully develop courses Provide polished speakers and stunning presentation support materials Find and disseminate the “one best way” to do something Create materials and courses, and the appetite for more training Do such a good job that people look to us as the source of knowledge and expertise Provide “edutainment”

Gayeski, D. (2005). Managing learning and communication systems as business assets. Upper Saddle River, NJ: Pearson/Prentice Hall.

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Case

studies

Role plays

Icebreakers

Group work

Games

Group

discussions

Video + Discuss

Read + Discuss

Book club Ask-an-Expert

Round Robin

What’s different now?

Why the interest in social and informal as if they were invented yesterday?

Why so hot in 2012?

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What IS new:

Social media help social and informal learning happen on a bigger scale.

Social media invite participation and interaction.

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Give people advice on how to learn, find, sift through, and evaluate their own information

Supply fast, current information bites with little or no development time needed Offer credible subject matter experts and on-the-job coaches Provide divergent ways of thinking about problems Reduce information overload and the need for externally provided training rather than individually motivated learning Improve performance

So what do we need to do?

Gayeski, D. (2005). Managing learning and communication systems as business assets. Upper Saddle River, NJ: Pearson/Prentice Hall.

Give people advice on how to learn, find, sift through, and evaluate their own information

Supply fast, current information bites with little or no development time needed Offer credible subject matter experts and on-the-job coaches Provide divergent ways of thinking about problems Reduce information overload and the need for externally provided training rather than individually motivated learning Improve performance

Gayeski, D. (2005). Managing learning and communication systems as business assets. Upper Saddle River, NJ: Pearson/Prentice Hall.

Teach people how to do things Thoroughly research and carefully develop courses Provide polished speakers and stunning presentation support materials Find and disseminate the “one best way” to do something Do such a good job that people look to us as the source of knowledge and expertise Provide “edutainment”

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So for us to better support social/informal

We need to develop skills in:

Curating

Including

Participating

Supporting communities

CURATION

Museum curator = organize around topic/point of view Filter Feeding in new/relevant content & support tools May not always be you = community helps curate

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Overwhelming Abundance of Information That Begs To Be Organized A Growing Number of "Open" Teaching / Learning Content Hubs Constantly Changing Information Real-World Info Is Not Held Inside Silos Fast-Food Info Consumption in Decline Teachers Can Curate Their Textbooks

Link: http://www.masternewmedia.org/curation-for-education-and-learning/#ixzz2332Y7vf9

Curation: Skills

Content curation embodies research, investigative and sense-making skills Helping learners construct views and alternative views How do we curate?

http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
http://www.masternewmedia.org/curation-for-education-and-learning/
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INCLUSION

Learn to include learners

Help learners contribute, question, and learn from each other

Have them help generate instructional materials

Cheesecake Factory

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“Narrating Our Work”

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PARTICIPATION

Learn to use new tools/approaches yourself Help others learn to contribute, question, generate, and redirect and enhance New group configurations and new power relationships Facilitators, trainers, supervisors, or whomever at the local level participates in choosing learning goals

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Participation…

Identify others in the organization who can support your success

Part of your development will be learning to help facilitators develop.

Who are your “lifelong learner” types? Who are your writer types? Who’s already participating in online or other groups talking about work or work topics?

Become a partner, not just broadcaster

SUPPORTING COMMUNITIES

Not just setting up a site

Not just ‘if you build it, they will come’

Inclusion (them) + Participation (you)

Page 17: Informal Learning and Social Media: Upskiilling for 21st Century Training

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• Nurturing, feeding, growing, and sometimes weeding a community is not the same as controlling or directing it, and it takes time and skill to get it right.

Nurturing, feeding, growing, and sometimes weeding a community is not the same as controlling or directing it, and it takes time and skill to get it right.

REALITY CHECK

Page 18: Informal Learning and Social Media: Upskiilling for 21st Century Training

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If employees aren’t talking to each other now, or operating in a culture of fairly open communication

…

Then setting up an online group won’t change that.

Top-down direction as often as not will result in some sort of organized work group, but it likely won’t be a

community of shared learning and practice.

You can’t create and force people to participate in communities.

Page 19: Informal Learning and Social Media: Upskiilling for 21st Century Training

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Finally...

it should have been part of our work all along to help learners be better learners.

then

Help people learn how to learn, find, sift through, and evaluate their own information

HOW?

Teach people how to do things.

NOW

HOW? HOW?

Page 20: Informal Learning and Social Media: Upskiilling for 21st Century Training

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then

Help people learn how to learn, find, sift through, and evaluate their own information

HOW?

Teach people how to do things.

NOW

HOW?

Inclusion, Curation, Community

HOW?

Inclusion, Curation, Community

Then Thoroughly research and carefully develop courses

Then Thoroughly research and carefully develop courses

Now

Supply fast, current information bites with little or no

development time needed

Now

Supply fast, current information bites with little or no

development time needed

HOW?

Page 21: Informal Learning and Social Media: Upskiilling for 21st Century Training

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Then Thoroughly research and carefully develop courses

Then Thoroughly research and carefully develop courses

Now

Supply fast, current information bites with little or no

development time needed

Now

Supply fast, current information bites with little or no

development time needed

HOW? Curation Community

then

Offer credible

subject matter

experts and on-the-job

coaches

HOW? Provide polished

materials and stunning

presenters.

NOW

HOW?

Page 22: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

22

then

Offer credible

subject matter

experts and on-the-job

coaches

HOW? Provide polished

materials and stunning

presenters.

NOW

HOW?

Community, Inclusion

Then

Find and disseminate the “one best way” to

do something

Now

Provide divergent ways of thinking about problems

Now

Provide divergent ways of thinking about problems

HOW?

Page 23: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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Then

Find and disseminate the “one best way” to

do something

Now

Provide divergent ways of thinking about problems

Now

Provide divergent ways of thinking about problems

HOW? Curation

Community, Inclusion

then

Reduce information overload and the need for externally

provided training rather than individually motivated

learning

HOW? Do such a good job that people look to us as the source of

knowledge and expertise

NOW

HOW?

Page 24: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

24

then

Reduce information overload and the need for externally

provided training rather than individually motivated

learning

HOW? Do such a good job that people look to us as the source of

knowledge and expertise

NOW

HOW? Curation

Participation Inclusion

Community

Page 25: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

25

BIG QUESTION:

Do you want people coming to you because they WANT to or because they HAVE to?

Attitudes

Explorer

Not ‘fraidy cat

View self as learner

Tolerate “messiness”

Page 26: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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Bottom Line?

LISTEN.

Page 27: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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Your Takeaways?

Resources from today’s session:

http://www.diigo.com/user/jbo27712/Upskilling

http://www.diigo.com/user/jbo27712/Upskilling
Page 28: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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Social Learning Ninja Camp

October 23

Dr. Jane Bozarth

E-Learning Coordinator,

State of North Carolina

www.bozarthzone.com

Page 29: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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Hang with Jane:

“Jane Bozarth Bozarthzone”

JaneBozarth

blogger

www.bozarthzone.com

(#lrnchat Thursdays 8:30 pm ET)

http://ypsiciti.com/img/twitter.jpg
Page 30: Informal Learning and Social Media: Upskiilling for 21st Century Training

8/14/2012

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