informal technical report 非正式實用工程技術報告(上)
TRANSCRIPT
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Informal Technical Report()
http://www.chineseowl.idv.tw
http://www.chineseowl.idv.tw/http://www.chineseowl.idv.tw/ -
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A.
B.
C.
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E.
F.
G.
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A.
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(i)
Our working group has become increasingly
intrigued with how to devise appropriate strategies
and procedures for implementing customer
services based on available client data.
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(ii)
Educators expressed concern over how to
increase the effectiveness of genetic algorithm
(GA) courses.
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B.
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(i)
As a governmental subsidized, non-profit research
organization, Industrial Technology Research Institute (ITRI)
has established a hotline to handle customer concerns in a
manner more fully consistent with the concept of being
customer-oriented. Via a unique phone line in the callcenter at ITRI, customers can query or request various
services, as well as express their dissatisfaction with
service quality. In response, ITRI provides an procedure
for processing these calls. The hotline currently receives anaverage of 150-200 calls monthly, with a total of 4016 calls
made domestically up to August 23, 2004. The call center
generally focuses on integrating IT and communication
technologies using a database that records all information
on customer interactions.
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(ii)
An increasing number of GA courses are offered tosolve optimization problems. As well known, GAs
seek optimum solutions in a desired search space.Many GA-related workshops and conferenceshave been held over the past three decades,owing to their diverse industrial applications. Such
courses instill in students the essential role ofexperimental design and simulation in learningGAs.
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C.
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(i)
However, customer value is seldom analyzed nor
is the performance of the service strategies
evaluated.
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(ii)
However, students spend much time in coding programsfor exercises when learning GAs, making it impossible forthem to implement many GAs in a short time. Providing
students with the opportunity to simulate GAs is essential insuch a course. At the introductory level, teaching a newalgorithm as an exercise is also expensive in terms of stafftime, and can even be counterproductive since thestudent's written programs can introduce new problems.
For instance, students who can implement only one GA intwo weeks will learn GAs less effectively than those whocan implement several. Moreover, students cannotimplement all the concepts introduced in a GA course,owing to time and course load constraints.
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Further details can be found at
www.chineseowl.idv.tw
http://www.chineseowl.idv.tw/http://www.chineseowl.idv.tw/