information and application fee for service certificate

Student

2016

Careers Training Centre PO BOX 1230 CAIRNS QLD

4870

Information and Application Fee For Service

Certificate III in Hospitality SIT30713

Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 2 of 21

CONTENTS APPLICATION AND ENROLMENT INFORMATION PAGE

WHO CAN APPLY 3

ENROLMENTS ARE BY APPLICATION 3

ACCEPTANCE INTO THE COURSE 3

COMMENCEMENT OF THE COURSE 3

THE CAPTA GROUP OF COMPANIES 3

COURSE INFORMATION

COURSE SUMMARY 4

CAREER PROSPECTS 4

ARTICULATION 4

AWARD 4

ENTRY REQUIREMENTS 4

DELIVERY OF THE COURSE 4

ASSESSMENT STRATEGY 4

RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER 4

NOMINAL DURATION 4

AUSTRALIAN APPRENTICESHIPS 4

SERVICES 5

COURSE OUTLINE 5

INCLUDED IN YOUR COURSE FEES 6

TRAINING amp WORK PLACEMENT

CLASSROOM TRAINING 6

WORK PLACEMENT 6

COURSE COSTS FEES AND CHARGES

COURSE QUALIFICATION FEES 6

REFUND amp WITHDRAWAL POLICY 7

ADDITIONAL FEES 7

UNIQUE STUDENT IDENTIFIER (USI) 7

COMPLETION PROCEDUREISSUING OF RESULTS 7

ONGOING SUPPORT 8

APPLICATION AND ENROLMENT FORMS

ENROLMENT FORM 9

CONFIDENTIALITY AGREEMENT 11

PROMOTIONAL POLICY 11

OTHER REQUIRED DETAILS 11

LANGUAGE LITERACY AND NUMERACY ASSESSMENT TOOL 12

TRAINING AGREEMENT - CERTIFICATE III IN TOURISM SIT30112 17

PAYMENT PLAN AGREEMENT 18

PAYMENT METHODS 19

CHECKLIST 20


APPLICATION AND ENROLMENT INFORMATION

WHO CAN APPLY There is no age limit but applicants should have successfully completed Year 10 and be a Queensland resident

Mature age and students with prior learning and experience should also apply

Students must meet the selection criteria and demonstrate good English skills both written and verbal and basic numeracy skills

Students must be able to demonstrate Be able to work on their own with direction

Be able to work in a team with direction

Have a reasonable understanding of reading writing numeracy learning and oral communication

ENROLMENTS ARE BY APPLICATION To apply for enrolment in this course please thoroughly read this pack and complete all required details The

application pack can be either posted or emailed to Careers Training Centre

Enrolment into this course is not automatic once your application has been received you will be contacted by one

of our staff to arrange an interview

Applicants are required to have an interview with Careers Training Centre to discuss their enrolment application and further details regarding the course and its requirements

Due to the high level of Workplace Health and Safety responsibilities involved we reserve the right to decline an application at our discretion An application may also be dependent on an individualrsquos heath and level of fitness as

some of the duties involved can be physically demanding

ACCEPTANCE INTO THE COURSE

After the interview applicants will be advised if they have been successful in gaining enrolment into this course If you are advised that you have been granted enrolment you will be required to pay a holding deposit of $50000

(AUD) to confirm your enrolment This amount will contribute to the total cost of your course and is not an additional amount

See page 6 ndash Course costs fees and charges for further payments and options COMMENCEMENT OF THE COURSE

Once your deposit has been received you will be contacted to arrange a time for your induction At this time we will confirm your start date times days You will need to allow 1 ndash 2 hours to complete the induction process

THE CAPTA GROUP OF COMPANIES

Careers Training Centre has established agreements with local industry to host training and assessments for students

so that they gain the required skill and knowledge with the required resources in a practical manner and meet the requirements under the training and assessment Vocational Education and Training packing rules

Businesses who have agreed to allow the businesses to be used for training and ass essment are Rainforestation Nature Park Kuranda

The Wildlife Habitat Port Douglas

Cairns Zoom and Wildlife Dome Cairns

Tropic Wings Tours Cairns

Australia Butterfly Sanctuary Kuranda

Assessments will be conducted by Careers Training Centre at the workplace of the student or may be assessed in a simulated work environment on excursions in role plays andor scenarios or any combination of these


COURSE INFORMATION

COURSE SUMMARY This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the

need to apply discretion and judgement Work would be undertaken in various hospitality settings such as restaurants hotels motels clubs pubs cafes and coffee shops Individuals may have some responsibility for others

and provide technical advice and support to a team

CAREER PROSPECTS

When you complete the Certificate III in Hospitality graduates will be qualified to apply for various positions including guest service agent porter food waiter drink waiter and function service staff in restaurants bars

hotels resorts clubs casinos industrial catering companies and many hospitality related businesses

ARTICULATION

Students who successfully complete the Certificate III in Hospitality can gain credits for subjects included in the Certificate IV in Hospitality and the Diploma of Hospitality if they decide to continue their studies Under the

Australian Qualifications Framework (AQF) Certificate III is AQF Level III

AQF1 Certificate I AQF2 Certificate II AQF3 Certificate III

AQF4 Certificate IV AQF5 Diploma AQF6 Advance Diploma

AWARD Upon successful completion of all units of competencies in the course students will be issued with a Certificate III

in Hospitality Should a student not complete the entire course then a Statement of Attainment will be given for the units successfully completed

ENTRY REQUIREMENTS There is no age limit but applicants should have successfully completed year 10 Mature age and students with prior

learning and experience should also apply

DELIVERY OF THE COURSE

The Certificate III in Hospitality is delivered by on-the-job training off-the-job training and by the lsquoself pacedrsquo method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete

the course

ASSESSMENT STRATEGY Assessment in this course will be competency based in that the student will be required to demonstrate competency

in a range of tasks The assessment coding which will apply is either C or NYC where C is Competent and NYC is

Not Yet Competent Assessment procedures are transparent and address the key assessment principles of being valid reliable flexible fair and cost effective Assessment strategies encompass a range of techniques which include

but are not limited to the use of

Direct observation of

performance Simulations of workplace

activities

Oral questioning

Practical exercises

Projectsassignments

Work portfolios

RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER Students who can demonstrate that they are already competent in the knowledge and skills of a unit of competency

or have previously completed a course with another Institution may apply for Recognition of Prior Learning (RPL)

or Credit Transfer For further information please refer to the Student handbook

NOMINAL DURATION 350 ndash 552 Nominal Hours dependant on electives chosen

10 months Full-time or 20 months Part-time

Evidence of 36 shifts completed within the Hospitality workplace environment is essential to the completion of this certificate

AUSTRALIAN APPRENTICESHIPS

Funding is made available by the Department of Education Training amp Employment


SERVICES

As part of our ongoing commitment to provide advice and support services we provide to all our clientsstudents the following services upon request

welfare and guidance services

appeals and complaints procedures

disciplinary procedures

staff responsibilities for access and equity

Recognition Prior Learning (RPL) amp Credit transfer arrangements

client selection enrolment and inductionorientation procedures

course information including content and vocational outcomes

feescharges including refund policy and exemptions (where applicable)

provision for language literacy and numeracy assessment

client support including any external support the RTO has arranged for clients flexible learning and assessment procedures

Further details of any of the above services may be obtained from your student handbook pre-course introduction session or contacting any of our staff for a friendly chat

This course is approved for Centrelink Student Payments Please contact Centrelink for any assistance

COURSE OUTLINE To achieve a Certificate III in Hospitality 15 units must be completed

7 core units

8 elective units consisting of

1 unit from Group A

5 units from Group B

2 units from Group B Group C elsewhere in SIT12 Training Package or any other current Training

Package or accredited course

For this qualification electives may be selected to meet either a specialist or multi-skilled job outcome In all cases

selection of electives must be guided by the job outcome sought local industry requirements and the characteristics of this qualification

CORE UNITS

UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS

BSBWOR203 Work effectively with others Nil 15

SITHIND201 Source and use information on the hospitality industry Nil 25

SITHIND301 Work effectively in hospitality service Nil 110

SITXCCS303 Provide service to customers Nil 25

SITXCOM201 Show social and cultural sensitivity Nil 20

SITXHRM301 Coach others in job skills Nil 20

SITXWHS101 Participate in safe work practices Nil 12

GROUP A - ELECTIVE UNITS (CHOOSE MINIMUM 1)


SITHIND101 Use Hygienic practices for hospitality service Nil 10

SITXFSA101 Use hygiene practices for food safety Nil 25

GROUP B - ELECTIVE UNITS (CHOOSE MINIMUM 5)


SITHACS101 Clean premises and equipment Nil 45

SITXCCS201 Provide visitor information Nil 35

SITXFIN201 Process financial transactions Nil 20

SITHFAB101 Clean and tidy bar areas SITXFSA101 10

SITHFAB201 Provide responsible service of alcohol Nil 10

SITHFAB202 Operate a bar SITXFSA101 amp SITHFAB201

30

SITHFAB203 Prepare and serve non-alcoholic beverages SITXFSA101 15

SITHFAB204 Prepare amp serve espresso coffee SITXFSA101 30


SITXFSA201 Participate in safe food handling practices Nil 40

SITTTSL305 Process reservations Nil 30

GROUP C - ELECTIVE UNITS (CHOOSE MINIMUM 2)


BSBCMM201 Communicate in the workplace Nil 40


BSBITU306 Design and produce business documents Nil 80

BSBSUS201 Participate in environmentally sustainable work practices Nil 20

HLTAID003 Provide first aid Nil 18

SITXINV201 Receive and store stock Nil 10

SIRXSLS002A Advise on products and services Nil 30

SITXWHS301 Identify hazards assess and control safety risks Nil 30

All pre-requisites for accredited units must be trained and assessed prior to the start of training for the required unit Students must gain competency

in the pre-requisite unit prior to the start of training for the unit with the pre-requisite

INCLUDED IN YOUR COURSE FEES

Comprehensive orientation day All learner manuals and resources

Computers will be available to students for research on a mutually suitable time in the work place If you have

a laptop it is recommended that you bring your computer in on ldquoclassroomrdquo days It is also ideal if your computer is set up for internet access to help with research

Access to lsquotutorialsrsquo with experienced trainers Required lsquoclassroomrsquo training to cover all theory elements of the program

Your lsquoCertificate of Completion Certificate III in Hospitality SIT30713rsquo upon successful completion


CLASSROOM TRAINING Students are required to attend classroom theory training on the day time and location advised and agreed upon

at the time of induction Classroom days are compulsory to attend however you can arrange to attend different sessions by mutual agreement with your trainer

Where a student is consistently showing a lack of progress a meeting will be arranged with the student to discuss

this issue The outcome of this meeting may result in the cancellation of their enrolment

Failure to attend an arranged meeting will result in the cancellation of an enrolment

WORK PLACEMENT

This qualification can be applied to students who are unable to access a workplace but 36 shifts are required to be

completed within a hospitality industry based workplace to gain the Certificate III in Hospitality

Careers Training Centre has established agreements with local industry to host training and assessments for students so that they gain the required skill and knowledge with the required resources in a practical manner and

meet the requirements under the training and assessment Vocational Education and Training packing rules

Businesses who have agreed to allow the businesses to be used for training and assessment are

bull Rainforestation Nature Park Kuranda bull The Wildlife Habitat Port Douglas


COURSE QUALIFICATION FEES Certificate III in Hospitality SIT30713

Course Cost $320000 AUD per student

Funding may be available for this course For more information go to wwwcareerstrainingcentrecom or call

4041 9454

Once your application has been processed and approved you will be required to pay a holding deposit (Minimum

$50000 - Maximum of $100000) to confirm your enrolment This amount will contribute towards the total cost of your course and is not an additional amount

Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to

the commencement of the course

Following course commencement Careers Training Centre will require agreed payments of training fees from the

studentemployer as they progress through individual units of competency StudentsEmployers will complete the Training Agreement form to confirm all costs associated with training prior to commencement


Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full

REFUND amp WITHDRAWAL POLICY

As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement

Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing

no charges will apply

If you decide to withdraw from your course once enrolment training and or assessment has commenced you will

be charged for any training and or assessment that has occurred

You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing

ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of

Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment

A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870

For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom

UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training

Organisation (RTO) will need to have a Unique Student Identifier (USI)

At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries

Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for

COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally

completed and that all evidence has been collected

Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be

assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions

When you have completed all the units in the record book and these have been signed off by the student and the

trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion

Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete

Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training

contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion

We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment

On completion we will ask you to complete a questionnaire and feedback form The information collected in these

forms is used to review and improve our services and standards It provides vital information about how CTC as a

training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish


ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career

To assist you to achieve this goal we can help you

Arrange a meeting with our mentor to work with you

Assist you to update your Department of Education student file if necessary

Assist you to plan a career strategy and industry sector information

Create an up to date resume

Do job search with you for your career pathway

Help you identify pathways to further training

Assist with interview techniques

Visit workplaces and participate in industry tours

Please feel free to talk to us at any time either while you are completing training or after you have gained your

qualification If we canrsquot assist you we will help you find the people and organizations who can assist you



ENROLMENT FORM of 2

Personal Details

Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _

Title Mr Mrs Ms Miss Given Names

Surname Preferred Name

Street or Postal Address

Suburb State Post Code

DOB _____ _____ _____ Email Day Month Year

Mobile Home Phone Male or Female

Qualification Course and Expected Commencement Date

SIT30112 ndash Certificate III in Tourism

Language and Cultural Diversity

In which country were you born Australia Other (please specify)

Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident

Do you speak a language other than English at home No English Only Yes (please specify)

How well do you speak English Very well Well Not Well Not at all

Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander

Disability

Do you consider yourself to have a disability impairment or long term condition No Yes

Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment

Vision Medical Condition Other (please specify)

Prior Education School Information

What is your highest completed level of schooling In which year did you complete that level

Are you currently attending school Yes No If yes please provide the following details

LUI Number Current year and level (eg 2011 year 10)

School Name VET Coordinator Contact Number

Previous Qualifications

Have you successfully completed any of the following qualifications

No Yes ndash please tick any applicable boxes

Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above

Employment (tick one option only)

Of the following categories which best describes your current employment status

Full Time Part Time Employer

Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment

Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work

Study Reason (tick one option only)

To get a job To try for a different career I wanted extra skills for my job Other reasons

To develop my existing business To get a better job or promotion To get into another course of study

To start my own business It was a requirement of my job For personal interest or self-development


ENROLMENT FORM

Page 2 of 2

Emergency Contact

Relationship Mother Father Other (please specify)

Title Mr Mrs Ms Miss First Name Surname

Mobile Home Phone Work Phone

Address


Employer Details (if applicable)

Business Name Contact Person

Business Address


Email

Phone Fax Mobile

Employment Status Direct Supervisor (if different from above)

Full-Time Part-Time School Based

Terms amp Conditions of Enrolment Please read the following terms and conditions carefully

Fee for Service Student

Is the student undertaking training with their Employer Yes No

If yes the employer agrees to release student as per training plan

Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount

Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs

Student understands and agrees to pay a total of $ to Careers Training Centre for training costs

Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees

Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced

Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced

A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due

You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete

Trainee Signature and Date Employer Signature and Date

Parent Guardian Signature and Date


CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT

Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly

Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed

with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies

Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA

Group of Companies and must be surrendered when your program finishes

Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and

Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed

Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or

any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the

direction to do so from a senior manager

Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere

being apolitical impartial and professional

behaving with respect and courtesy and without harassment

dealing appropriately with information recognising that some information needs to remain confidential

being sensitive to the diversity of the Australian and International public

taking reasonable steps to avoid conflicts of interest

I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms

Signed Date

Applicants Full Name

PROMOTIONAL POLICY

We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or

completing the course

I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these

media documents

Signed Date


OTHER REQUIRED DETAILS

Do you require assistance with any special needs Yes No

If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the

days you are available)

Mon Tues Wed Thurs Fri Sat Sun

Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week


Language Literacy and Numeracy Assessment Tool

Student Name _ Date Completed _

Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication

Assessor Use Only

Assessor Name

Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication

Recommendations Comments

ACSF Level

5

4

3

2

1

Learning Reading Writing Numeracy

Oral Communication


Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer

1 How are you

A I am 64 now

B I am fine thank you

C I come from Australia

2 What would you say when you meet a prospective client for the first time

A Good morning My name is Mike Smith How are you today B Hi What can I do for you

C What is your name

D How do you do

3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation

A Give me back your change B Get the change from customer without saying anything

C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you

4 What does ldquoPositive ldquomean

A Negative B Highly possible

C Characterized by or displaying certainty acceptance or affirmation

5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot

stay with the child What would you do

A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents

C Let the child cry and donrsquot do anything

D Call doctor

6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what

A centimetres B grams

C minutes

D Celsius

7 The cost of the equipment supplied is $11000000 in words this is written as

A eleven thousand dollars B one hundred and ten thousand dollars

C one hundred and eleven thousand dollars

D one million ten thousand dollars


Assessment 2 ndash (no calculators are to be used)

Calculate the following

1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =


Consider the list of items and prices below then calculate and answer the following questions

bull Electronic kits $6275

bull Dolls $1499

bull Puzzles $925

bull Computer Games $3200

bull Racing Bikes $16500

1 What is the cost of an electronic kit and a computer game

2 How much change would I receive from $80 if I bought two computer games

3 Which is cheaper a racing bike or two electronic kits

4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game

5 What is the price difference between one racing bike and 2 electronic kits

6 A customer buys three books at 10c each one vase at 55c and a dress at $275

How much do these cost in total

A $360

B $350 C $340

D $250

1

7 A recipe uses three eggs to make one sponge cake

How many eggs does a cook need to make four sponge cakes

A 3 B 4

C 7

D 12

8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity

A $15 B $20

C $22 D $24


Assessment 4

Choose one of the pictures above and write a short story ndash minimum 50 words required


Assessment 5 Choose one of the articles below Summarise the following article in your own words

Article 1 Mouldy Maccarsquos Makes Headlines

One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger

spotted with mould

The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased

from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted

a picture of the burger on Reddit

ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter

to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for

me with a new burgerrdquo posted another user on Reddit

The question of how the mouldy burger managed to make it to the customer has also been raised given that the

bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for

McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened

and are investigating with the restaurantrdquo she said

More Bad News for Maccarsquos Campaign

McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in

the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are

used to make their meal

The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores

across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the

kilojoule information of each menu item


Article 2 Ocean Noise

Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect

predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container

vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of

these majestic creatures

This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour

and communication among whales and can have massive impacts on fish populations

A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other

marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way

we understand our impact on the ocean


TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310

Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to

undertake training for a Certificate III in Hospitality SIT30713

The details of CTCrsquos planned delivery are as follows

Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Training Services will include-

Delivery and assessment by accredited trainers and

assessors

Practical and Customised workshops

Self-paced learning resources

Industry Visits Industry Guest Speakers

Nationally Recognised Certificate

Telephone email support service

One on One training sessions

Mentoring support services

AGREED PRICE The all-inclusive training cost is $ 320000 per participant

PAYMENT SCHEDULE

We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary

Training and assessment of the course will be completed within the duration specified however this is flexible and

can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group

To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will

be issued without full payment and receipt of all fees applicable

ADDITIONAL FEES

Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of

Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or

Qualification on completion or withdrawal of training

WITHDRAWAL

I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other

event resulting in cancellation of the training agreement

I understand that I will be invoiced for training and or assessment delivered up to the date of such notification

ACCEPTANCE

I (print name) accept the terms of this training

Agreement

Signature Date

Position Phone


PAYMENT PLAN AGREEMENT

Student Name

Course

Invoice No

Total Cost

Acceptance I would like to arrange a payment plan for (Name) (Student Name)

I would like to pay a deposit of $ for enrolment and training to commence

I agree to pay the remaining balance of $ in (select one of the below options)

Weekly payments of $ starting on (Date)

Fortnightly payments of $ starting on (Date)

Monthly payments of $ starting on (Date)

I have read and agree to the terms and conditions outlined below in this information pack and in the Student

Information Handbook

Signed Date

Name Phone

Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law


PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870

BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom

CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)

By selecting this option any further payments by credit card will require you to complete another payment authorisation form

Option 2

I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)

For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)

Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates

If you credit card details change please contact us to complete a new payment authorisation form

Credit card details (if applicable)

Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________

I have read and I accept the terms and conditions of (INSERT NAME)

Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date

Position Phone

Expiry Date


CHECKLIST

Before sending your application pack in to Careers Training Centre please confirm you have signed

and enclosed the following

____ Student Enrolment Application Form completed and signed

____ Confidentiality Agreement agreed and signed

____ Promotional Policy agreed and signed

____ Language Literacy amp Numeracy Test (5 pages in total including cover page)

____ Training Agreement

____ Payment Plan Agreement

____ Payment Methods and Refund amp Withdrawal policy agreed and signed

Please post your application form to

Attention Careers Training Centre

PO Box 1230

Cairns Qld 4870

Australia

Alternatively you can email your application to trainingcareerstrainingcentrecom

Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 of 21

CONTENTS APPLICATION AND ENROLMENT INFORMATION PAGE

WHO CAN APPLY 3

ENROLMENTS ARE BY APPLICATION 3

ACCEPTANCE INTO THE COURSE 3

COMMENCEMENT OF THE COURSE 3

THE CAPTA GROUP OF COMPANIES 3

COURSE INFORMATION

COURSE SUMMARY 4

CAREER PROSPECTS 4

ARTICULATION 4

AWARD 4

ENTRY REQUIREMENTS 4

DELIVERY OF THE COURSE 4

ASSESSMENT STRATEGY 4

RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER 4

NOMINAL DURATION 4

AUSTRALIAN APPRENTICESHIPS 4

SERVICES 5

COURSE OUTLINE 5

INCLUDED IN YOUR COURSE FEES 6


CLASSROOM TRAINING 6

WORK PLACEMENT 6


COURSE QUALIFICATION FEES 6

REFUND amp WITHDRAWAL POLICY 7

ADDITIONAL FEES 7

UNIQUE STUDENT IDENTIFIER (USI) 7

COMPLETION PROCEDUREISSUING OF RESULTS 7

ONGOING SUPPORT 8


ENROLMENT FORM 9

CONFIDENTIALITY AGREEMENT 11

PROMOTIONAL POLICY 11

OTHER REQUIRED DETAILS 11

LANGUAGE LITERACY AND NUMERACY ASSESSMENT TOOL 12

TRAINING AGREEMENT - CERTIFICATE III IN TOURISM SIT30112 17

PAYMENT PLAN AGREEMENT 18

PAYMENT METHODS 19

CHECKLIST 20































COURSE INFORMATION




CAREER PROSPECTS



ARTICULATION











the course







activities

Oral questioning

Practical exercises

Projectsassignments

Work portfolios










SERVICES















7 core units


1 unit from Group A






CORE UNITS





















30






























WORK PLACEMENT











4041 9454




















































ENROLMENT FORM Page 1 of 2

Personal Details
















Disability























ENROLMENT FORM

Page 2 of 2

Emergency Contact




Address




Business Address


Email

Phone Fax Mobile




































Signed Date


PROMOTIONAL POLICY




media documents

Signed Date












Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia
































COURSE INFORMATION




CAREER PROSPECTS



ARTICULATION











the course







activities

Oral questioning

Practical exercises

Projectsassignments

Work portfolios










SERVICES















7 core units


1 unit from Group A






CORE UNITS





















30






























WORK PLACEMENT











4041 9454





















































Personal Details
















Disability























ENROLMENT FORM

Page 2 of 2

Emergency Contact




Address




Business Address


Email

Phone Fax Mobile




































Signed Date


PROMOTIONAL POLICY




media documents

Signed Date












Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia



SERVICES















7 core units


1 unit from Group A






CORE UNITS





















30






























WORK PLACEMENT











4041 9454





















































Personal Details
















Disability























ENROLMENT FORM

Page 2 of 2

Emergency Contact




Address




Business Address


Email

Phone Fax Mobile




































Signed Date


PROMOTIONAL POLICY




media documents

Signed Date












Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia























WORK PLACEMENT











4041 9454





















































Personal Details
















Disability























ENROLMENT FORM

Page 2 of 2

Emergency Contact




Address




Business Address


Email

Phone Fax Mobile




































Signed Date


PROMOTIONAL POLICY




media documents

Signed Date












Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia
















































Personal Details
















Disability























ENROLMENT FORM

Page 2 of 2

Emergency Contact




Address




Business Address


Email

Phone Fax Mobile




































Signed Date


PROMOTIONAL POLICY




media documents

Signed Date












Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia



ENROLMENT FORM

Page 2 of 2

Emergency Contact




Address




Business Address


Email

Phone Fax Mobile




































Signed Date


PROMOTIONAL POLICY




media documents

Signed Date












Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia





















Signed Date


PROMOTIONAL POLICY




media documents

Signed Date












Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia






Assessor Use Only

Assessor Name



ACSF Level

5

4

3

2

1


Oral Communication



1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia




1 How are you

A I am 64 now





C What is your name

D How do you do











D Call doctor



C minutes

D Celsius








1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia





1 24 + 7 = 5 frac14 + frac12 =

2 123 ndash 14 = 6 7 x 8 =

3 $421 - $99 = 7 15 x 100 =

4 151 + 72c = 8 36 3 =




bull Dolls $1499

bull Puzzles $925










A $360

B $350 C $340

D $250

1



A 3 B 4

C 7

D 12


A $15 B $20

C $22 D $24


Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia



Assessment 4






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia






spotted with mould





































assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia





















assessors









PAYMENT SCHEDULE






ADDITIONAL FEES




WITHDRAWAL




ACCEPTANCE


Agreement

Signature Date

Position Phone



Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia




Student Name

Course

Invoice No

Total Cost









Signed Date

Name Phone







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia







Option 2









Position Phone

Expiry Date


CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia



CHECKLIST












PO Box 1230

Cairns Qld 4870

Australia


information and application fee for service certificate

Documents