Information and Guide For Guests With Disabilities

Information and Guide For Guests With Disabilities

Information and Guide For Guests With Disabilities

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Welcome / Introduction ....................................................1How to Use This Guide......................................................2Information Resources........................................................3Coliseum Mission Statement ............................................4Guest Assistance..................................................................5Getting to The Coliseum ....................................................6Parking at The Coliseum for Titan Games ......................8Parking at The Coliseum for Other Events ....................9MTA End-Zone Express ..................................................12Ticket Policies and Pricing ..............................................15Frequently Asked Questions &

Seating Designed for Guests with Disabilities ........18Coliseum Amenities and Services ..................................20Coliseum Accessibility and Assistance ..........................24Emergency Information....................................................25Suggestions, Complaints and Comments......................26Diagrams ............................................................................28Ta

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© Copyright 2004 by Cumberland Stadium, Inc. All rights reserved. Diagrams 1, 2 and 14 are the copyrighted property of The Tennessean and are used here by permission.

The Coliseum is owned by the Sports Authority of the Metropolitan Government of Nashville and Davidson County andis operated and managed by Cumberland Stadium, Inc. Operation of The Coliseum is governed by the terms of a leaseagreement between the Sports Authority as lessor and Cumberland Stadium, Inc. as lessee. The Coliseum was built tobe the home of the Tennessee Titans and the Tennessee State University Tigers, but is host to dozens of other events annually. The mission of Cumberland Stadium, Inc. is to provide high quality venue experiences for all patrons andguests.

The color combination of dark blue, light blue, red, silver and white, the monogram Titan fireball and the Titan sword,the name "Tennessee Titans" and familiar Titan script are trademarks or registered trademarks of Tennessee Football, Inc.and the National Football League and are used here by permission. “Music City Miracle” is the trademark ofCumberland Stadium, Inc. All rights are reserved. The marks and names of Tennessee State University, Gaylord HotelsMusic City Bowl Presented by Bridgestone, and CMA Music Festival belong to their respective owners and are usedhere by permission.

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We welcome you to The Coliseum, one of the world’s newest andmost modern stadium venues. The Coliseum was designed by theworld’s leading stadium architects to be accessible and availableto every guest.

The Sports Authority of Nashville and Davidson County and thestadium designers, builders and operators worked together to create a place that not only complies with applicable law, but alsostrives to foster accessibility and comfort for all patrons. Thisbooklet is part of that continuing commitment.

Coliseum access, parking, seating, signage, concessions, services,restrooms, concourses and amenities are built to create a fan-friendly environment and to comply with the guidelines of theAmericans withDisabilities Act,as well as otherfederal, stateand local lawrelating to persons withdisabilities.

TTo locate drop-off/pick-up points, entrances, exits andgate numbers, see Diagram 11, Page 30.

To orient yourself to The Coliseum from any location,see The Coliseum Compass, Diagram 11, Page 30.

For information about Metropolitan Transit Authority’s("MTA") End-Zone Express, wheelchair lifts and transportation for Titan game dates, see Page 12.

For information about parking, see Page 8. For a parking lot map, including location of van accessiblespaces, see Diagram 3, Pages 10-11.

To locate elevators, concession stands, first-aid stationsand areas of refuge, see Diagrams 5-10, Pages 28-29.

For information about tickets, ticketing policies and PSL’s, seePage 15.

For frequently asked questions about accessibility, Coliseumpolicies and procedures, see Page 24.

For other information and diagrams, see the Table of Contents.

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FOther Information Resources

For The Coliseum on Titan Game Days:

Tennessee Titans www.titansonline.com (Key words: "Stadium" and "Tickets")

Titan Ticket Office......................................................615-565-4200

Coliseum Management..............................................615-565-4300

MTA End-Zone Expresswww.nashvillemta.org..............(Key words: "End-Zone Express")

ADA / Civil Rights CoordinatorE-mail timothy.sanderson@nashville.gov ................615-862-5950

For Civil Rights of Individuals with Disabilities:Tennessee Protection and Advocacy ................www.tpainc.org800-611-0773 (TTY toll-free) ......................800-342-1660 (toll free)

Disability Information Office of the Department of Social Services of the Metropolitan Government of Nashville and Davidson Countywww.nashville.gov/services/index.htm(Key words: "Disability Information")E-mail: jackie.page@nashville.govfran.binkley@nashville.gov615-862-6492 ............Jackie Page (Program Coordinator)

or Fran Binkley (Social Work Associate)

Tennessee Disability Coalitionwww.tndisability.orgE-mail: coalition@tndisability.org615-383-9442..............................615-292-7790 (TDD/TTY)

The Sports Authority of the Metropolitan Government of Nashville and Davidson Countywww.nashville.gov/sports_authority/index.htm615-880-1021 ............Walter Overton, Executive Director

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T MISSION STATEMENT

The Coliseum, its staff and game-day personnel are committedto providing complete accessibility to all facilities, fair and equaltreatment of all patrons and guests, and meaningful compliancewith the letter and spirit of the law. We believe in working andplanning together so that all guests have the same opportunityto utilize the facility and its amenities and to enjoy every event.We will listen to and address complaints fully and promptly andwork to correct shortcomings. We will make every effort to foster equal participation in an atmosphere of inclusion.

A GUEST ASSISTANCE

Any Coliseum staff person or employee can help with directionsto seats and to all Coliseum amenities. Staff persons wear distinctive colored shirts or jackets. Uniformed security andpolice can direct you to ushers and game-day staff who are hereto assist you. Fan Accommodation Centers are located in the endzones and their locations are marked on Diagrams 5-10. First-aidstations, areas of refuge, and accessible restrooms are locatedthroughout The Coliseum and are marked on Diagrams 5-10,Pages 28-29.

To find where you are and to orient yourself inside or outside The Coliseum, use The Coliseum Compass,Diagram 11, Page 30.

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Guest AssistanceGuest AssistanceGuest Assistance

G GETTING TO THE COLISEUM

• On foot or via wheelchair:Guests may access The Coliseum over the WoodlandStreet Bridge or the Shelby Avenue footbridge via publicsidewalks. The WoodlandStreet Bridge is nearer TheColiseum north gates andthe Shelby Avenue footbridge is nearer The Coliseum south gates.Access is also available from virtually every direction via public sidewalks along thoroughfares.

• Via watercraft:Currently, guests may access The Coliseum via boats,

river taxis or showboats, such asthe General Jackson. Ramps leadfrom landings on the CumberlandRiver to Riverfront Park on the eastbank of the Cumberland River. This access is nearest The Coliseumsouth gates. See The ColiseumCompass, Diagram 11, Page 30.

• By automobile:Guests arriving in passenger vehicles access The Coliseum byexiting Interstate 24 at Shelby Street, Exit 48, or the JamesRobertson Parkway, Exit 49. Guests may also reach TheColiseum driving south on 1st Street. Woodland Street west of1st Street and the Woodland Street Bridge are closed to vehiculartraffic on Titan game days and for other large-scale events.

See also: Coliseum Parking Guide on Pages 10 & 11 and the sectionsof this Guide relating to MTA End-Zone Express (Pages 12-14).

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Woodland Street Bridge:will close to regular traf fic at4:30 p.m. on game days.

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New wayto the gameTitan fans walkingfrom downtownnow have twoCumberland Riverbridges to use ontheir way to homegames. Gatesopen two hoursbefore kickoff atThe Coliseum.

TheColiseum

Diagram 1

G GETTING TO THE COLISEUM

• Via MTA End-Zone ExpressThousands of Coliseum guests arrive on Titan game days via theMTA End-Zone Express. The End-Zone Express is ideal for allguests, including guests with disabilities, because: (i) Coliseumparking is limited; (ii) buses are equipped with state-of-the-artlifts; and (iii) guests arriving on buses are dropped off and pickedup in close proximity to main Coliseum gates. The End-ZoneExpress is reasonably priced, convenient and reliable and allowsguests to avoid traffic delays before and after the game. See diagrams and pamphlets showing the locations of End-ZoneExpress lots, bus fares and routes.

For details about the MTA End-Zone Express, see Pages 12-14 ofthis Guide or visit MTA’s Web site at: www.nashvillemta.org.

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Getting to The ColiseumGetting to The ColiseumGetting to The Coliseum

Juvenile Justice Center

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Diagram 2

PPARKING AT THE COLISEUM FOR TITAN GAMES

Parking at The Coliseum is limited. There are roughly7,300 total spaces available for game day. Of thesespaces, approximately 90 are designated for guests withdisabilities, all of which are van accessible. As of thedate of this publication, all parking is sold on a seasonbasis for Titan games. For parking designated for guestswith disabilities, use The Coliseum Compass to locatethe entrance gates nearest your parking lot. Rememberthat traffic flow on several streets is one-way on Titangame days. As an alternative to parking on site at Titangames or parking in spaces distant to Coliseumentrances, guests with disabilities are encouraged to consider the MTA End-Zone Express.

See Parking Diagram on Pages 10-11.

All parking for Titan game days for the 2003 NFL season issold out, including parking spaces designated for guestswith disabilities. All reserved parking at The Coliseum

(aside from areas used by Titan and Coliseum employees andgame-day media and staff) is sold based on the following priorities:

1. Persons holding tickets to suites2. Club Seat PSL customers3. Other PSL customers4. Other customers

Accordingly, parking spaces designated for guests with disabilities have been provided for those holding one of thesepriorities. A waiting list for those with priority is available.Contact the Titan Ticket Office at 615-565-4200 for details. TheTitans estimate that only 20% to 25% of guests attending games at The Coliseum actually park at the facilities.

All parking designated for guests with disabilities for Titangames requires special Titan parking permits (as does allColiseum parking on event days). In order to park in a parking

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space designated for guests with disabilities on Titan game days,guests with disabilities must have and display a Titan parkingpermit designated for guests with disabilities and a license tag orother identification issued by government demonstrating theneed for such a parking space. For this reason, guests withoutdisabilities will not be permitted to use spaces designated "disabled." Titan personnel monitor spaces designated "disabled"to minimize abuse. Requesting a reserved space designated disabled when you are not qualified is fraudulent and may result in your Titan parking privileges being revoked.

FOR OTHER EVENTS AT THE COLISEUM

Issuance of parking permits for other events at The Coliseum isthe responsibility of the event sponsor but must comply withapplicable law. For example, Tennessee State University ("TSU")will determine the criteria for lawful issuance of parking permitsfor its home games at The Coliseum.

Parking information for the following events at The Coliseum is shown below:

TSU:www.tnstate.edu (Keywords:"Athletics" and "Tickets")615-963-5841 or 888-894-2583

Gaylord Hotels Music City Bowl Presented by Bridgestone:

www.musiccitybowl.com615-743-3130

CMA Music Festival:www.CMAFest.com800-CMAFest

For other events, contact the Titan Ticket Office for information regarding spaces designated for guests withdisabilities.

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PARKINGINTERSTATE 24

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MMTA END-ZONE EXPRESS FOR TITAN GAMES

See Diagrams 4, 12 and 13 for 2003 express and shuttleroutes and parking locations.

MTA End-Zone Express offers the most convenient park-ing and transport for Titan games with these advantages:

• Express buses provide convenient game-day transportation from outlying areas.

• Shuttle buses allow guests to take advantage ofample parking in several downtown locations.

• Both express and shuttle buses provide convenient drop-off and pick-up directly in front of The Coliseum.

• For 2003, shuttle service is only $6 and express service is $9 for round-trip transportation to and from The Coliseum.

• Buses include equipment for wheelchair liftsand wheelchair accommodations.

Parking is free at all locations except:Nance Landport (220 – 6th Avenue South) - $101st Avenue and Broadway – price varies by lot selectionConvention Center (601 Commerce Street) – price varies

by lot selection

For more information, call:

MTA’s Customer Service: 615-862-5950MTA’s ADA Coordinator: 615-862-5950Access Ride: 615-880-3970

615-862-6130 (TTY)

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