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7,714,878

5,339,203

6,115,746

6,311,194

6,728,345

6,880,004

7,058,589

7,346,186

7,545,803

7,631,046

7,716,048

5,396,371

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7,660,297

7,720,706

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Revision HistoryName of Guide: Certified Servers Guide

Revision Modification Date Description

A0 March 2010 The main changes from NICE Perform Release 3.2 Certified Servers Guide (CSG) are as follows:

• CSG 3.2/3.5 contains the updated server and workstation requirements for NICE Perform Release 3.2 and NICE Perform Release 3.5 (see page 11).

• Partitioning Requirements were revised and also added to the Excel version of the CSG 3.2/3.5 (see the relevant Server’s Partitioning Requirements on page 11).

• Text Analysis Server specifications were added (see page 69).

• Windows 7 support for Workstations was added to the CSG 3.2/3.5 (see page 84).

• OS/SQL Service Packs information is now part of the CSG 3.2/3.5.

• .NET 3.5 SP1 is now a prerequisite for all servers and workstations.

• Windows 2008 R2 and SQL 2008 R2 were added to the CSG 3.2/3.5 in order to indicate they are not yet supported and to avoid confusion.

• Active VoIP Logger support for Windows 2008 (32-bit) is now NICE Approval due to 3rd party software components which are not supported with Windows 2008 (32-bit).

• Windows 2000 is no longer indicated as a supported OS for Workstations in CSG 3.2/3.5 as NICE Perform Release 3.5 does not support Windows 2000 Workstations.

• NMS is no longer detailed in the CSG 3.2/3.5.

• Validated Server Types are no longer listed in the CSG.

A1 July 2010 The main changes from Rev. A0 to Rev. A1 are:

• Added NICE Perform components support for Windows 2008 R1/R2. See Server Requirements on page 11.

• New partitioning requirements (HDD size agnostic). See page 11.

• Added new configurations:

• Semi-Distributed NICE Perform Server on page 18

• Unified Recorder on page 48

• Added new High End Database Hardware Platform on page 96.

• Live migration and Sentinel support with Microsoft Hyper-V. See page 108.

• Citrix Xen Support. See page 110.

• Updates on SQL and RAM requirements. See page 127.

• Simplified and extended DAT72/DAT160 archiving support. See page 131.

• Dialogic updates including a more server agnostic certification. See page 133.

• NEL updates for NP3.2. See page 139.

Revision Modification Date Description

Contents

1Server Requirements 11

Unified Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Unified Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Semi-Distributed NICE Perform Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Clustered Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Clustered Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Semi-Distributed Database and Data Mart Server . . . . . . . . . . . . . . . . . . . . 32Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Clustered Interactions Center Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38VoIP Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Branch VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43NiceScreen Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Unified Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Data Mart Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Telephony Services Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Storage Center Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Desktop Analytics Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Content Analysis Server - Word Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Content Analysis Server - Speech to Text . . . . . . . . . . . . . . . . . . . . . . . . . . 66Content Analysis Server - Text Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . 69NICE Sentinel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Windows Media Streaming (WMS) Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Application Delivery Server (Terminal Server or Citrix Server) . . . . . . . . . . 77

Contents

NICE Perform® Release 3.2/3.5: Certified Servers Guide (Rev. A1)Confidential and Proprietary Information of NICE Systems Ltd.

7

Small Medium Business (SMB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

2Workstation Requirements 83

Workstation Requirements - Specification Tables . . . . . . . . . . . . . . . . . . . . 84Specification Table 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Specification Table 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

3Hardware Platforms 91

Hardware Platform 1 (Intel Processor Based) Minimum Requirements . . . 92Hardware Platform 2 (AMD Processor Based) Minimum Requirements. . . . 93Hardware Platform 3 - High End Database Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Hardware Platform 4 - Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Blade Hardware Platform 1 Minimum Requirements. . . . . . . . . . . . . . . . . . . 96Blade Hardware Platform 2 Minimum Requirements. . . . . . . . . . . . . . . . . . . 97Cluster Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . 98NICE Sentinel Hardware Platform Minimum Requirements . . . . . . . . . . . . . 98VRSP HW Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 99Applications Suite Workstation HW Platform Minimum Requirements . . . . 99Agent Workstation Hardware Platform Minimum Requirements . . . . . . . . 100Agent Workstation with VRA Hardware Platform Minimum Requirements 100NICE Sentinel Remote Client Hardware Minimum Requirements . . . . . . . 101Remote Tape Server Workstation HW Platform Minimum Requirements . 101Branch VoIP Logger Hardware Platform Minimum Requirements . . . . . . . 102

4Virtualization 103

General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Virtualization with VMWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

VMWare - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Supported Components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

8 Contents


Supported Components for Server Consolidation . . . . . . . . . . . . . . . . . . . 105

Virtualization with Microsoft Hyper-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Microsoft Hyper-V - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . 108Microsoft Hyper-V Configuration - Specifications and Guidelines . . . . . . . 108

Virtualization with Citrix Xen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Supported components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

5Partitioning Requirements 111

Unified Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . 113Unified Cluster Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . 114Semi-Distributed NICE Perform Server - Partitioning Requirements . . . . 115Semi-Distributed Database and Data Mart Server - Partitioning Requirements 116Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Unified Recorder - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . 117Applications Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . 117Clustered Applications Server - Partitioning Requirements . . . . . . . . . . . 117Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . 118Clustered Database Server - Partitioning Requirements . . . . . . . . . . . . . . 118Interactions Center Server - Partitioning Requirements . . . . . . . . . . . . . . . 119Clustered Interactions Center Servers - Partitioning Requirements . . . . . 119VoIP Logger Server / Branch VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . 120VoIP Logger Server / Branch VoIP Logger (RAID 1) . . . . . . . . . . . . . . . . . . 120VoIP Logger Server / Branch VoIP Logger (RAID 5) . . . . . . . . . . . . . . . . . . 121NiceScreen Logger Server - Partitioning Requirements . . . . . . . . . . . . . . 121Data Mart Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . 122Telephony Services Server - Partitioning Requirements . . . . . . . . . . . . . . 122Storage Center Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . 122Desktop Analytics Server - Partitioning Requirements . . . . . . . . . . . . . . . 123Content Analysis Server - Word Search - Partitioning Requirements . . . . 123Content Analysis Server - Speech to Text - Partitioning Requirements . . 123Content Analysis Server - Text Analysis - Partitioning Requirements . . . 124

9 Contents


NICE Sentinel - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 124SMB - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

6SQL Server and RAM Requirements for New Installations 127

SQL Server and RAM Requirements - Guidelines for New Installations . . 128SQL Server and RAM Requirements for NICE Perform Releases 3.2/3.5 (New Installations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128SQL Server and RAM Requirements for NICE Perform Release 3.2/3.5 with Interaction Analytics (New Installations) . . . . . . . . . . . . . . . . . . . . . . . . . . 129

7Backup Devices 131

Certified Backup Devices per Server Type . . . . . . . . . . . . . . . . . . . . . . . . . 132

8Dialogic Boards 133

Legacy Dialogic Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134Certified Dialogic Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136Number of Dialogic Boards per Server Type . . . . . . . . . . . . . . . . . . . . . . . 136Dialogic Boards - Allowed Mixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

9Network Embedded Logger 139

Network Embedded Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Index 141

10 Contents


1

Server Requirements

Contents

Unified Server .................................................................................................................13

Unified Cluster Server....................................................................................................16

Semi-Distributed NICE Perform Server ........................................................................18

Applications Server........................................................................................................21

Clustered Applications Server ......................................................................................24

Database Server..............................................................................................................26

Clustered Database Server ............................................................................................29

Semi-Distributed Database and Data Mart Server .......................................................32

Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) ................................................................................................................................35

Clustered Interactions Center Servers .........................................................................38

VoIP Logger Server.........................................................................................................40

Branch VoIP Logger .......................................................................................................43

NiceScreen Logger Server.............................................................................................45

Unified Recorder.............................................................................................................48

Data Mart Server .............................................................................................................51

Telephony Services Server ............................................................................................54

Storage Center Server....................................................................................................57

Desktop Analytics Server ..............................................................................................60

Content Analysis Server - Word Search.......................................................................63

Content Analysis Server - Speech to Text....................................................................66

Content Analysis Server - Text Analysis ......................................................................69

NICE Sentinel ..................................................................................................................72

Windows Media Streaming (WMS) Server....................................................................75

Chapter 1: Server Requirements


11

Application Delivery Server (Terminal Server or Citrix Server)..................................77

Small Medium Business (SMB) .....................................................................................80

12 Chapter 1: Server Requirements


Unified Server

Unified Server

NOTE: • Legend:

• For operating systems and SQL versions, Yes means supported.

• For software components, Yes means required.

• The Operating System must be installed with the latest service pack certified by NICE.

• The Operating System language for servers must be the English version only.

• SQL Server 64-bit can only be installed on top of a 64-bit operating system.

• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)

• Cluster requires an Enterprise edition Operating System.

• Microsoft SQL 2000 is not supported.

Table 1-1: Unified Server - Hardware and Software Requirements

Hardware Requirements

Approved Hardware Platforms • Hardware Platform 1 (Intel Processor Based) Minimum Requirements on page 92

• Hardware Platform 2 (AMD Processor Based) Minimum Requirements on page 93

Partitioning Requirements See Partitioning Requirements on page 111.

Software Requirements

Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336

Yes

Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336

Yes

Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336

No

Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)

NICE Approval



http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx

Unified Server


• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)

Supported as long as Telephony Services Server, IP Phone Applications and VRSP are not deployed and that the integration supports Windows 2008 (64-bit) (see the IDD).

Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)


Supported as long as Telephony Services Server, IP Phone Applications, Stream Server and VRSP are not deployed and that the integration supports Windows 2008 (64-bit) (see the IDD).

Microsoft SQL Server 2005 SP2/SP3 Standard/Enterprise Edition (32-bit) or (64-bit), with the latest service pack certified by NICE

Yes

Microsoft SQL Server 2008 SP1 Standard/Enterprise Edition (32-bit) or (64-bit), with the latest service pack certified by NICE

Yes

Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit), with the latest service pack certified by NICE

No

Microsoft Windows Installer version 4.5 Yes

.NET Framework Version 3.5 SP1 (English) Yes

Microsoft Internet Explorer versions 6.0, 6.0 SP1, 7.0 or 8.0

Yes

SNMP Service Yes

ASP.NET Yes

Enable network COM + access Yes

Enable network DTC access No

Internet Information Services (IIS):

• Common files

• Internet Information Services Manager

• World Wide Web Service.

Yes


• SMTP Service

Yes

Table 1-1: Unified Server - Hardware and Software Requirements (Continued)



Unified Server

WMI Services Yes

Additional Notes N/A

Table 1-1: Unified Server - Hardware and Software Requirements (Continued)



Unified Cluster Server


NOTE: • Legend:









Table 1-2: Unified Cluster Server - Hardware and Software Requirements


Approved Hardware Platforms • Cluster Hardware Platform Minimum Requirements on page 98




No


Yes


No


NICE Approval












Only (32-bit)


NICE Approval


No




Yes

SNMP Service Yes

ASP.NET Yes


Enable network DTC access Yes


• Common files



Yes


• SMTP Service

Yes

WMI Services Yes


Table 1-2: Unified Cluster Server - Hardware and Software Requirements (Continued)



Semi-Distributed NICE Perform Server


NOTE: • Legend:









Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements




• Blade Hardware Platform 1 Minimum Requirements on page 96





Yes


Yes


No






Supported as long as Telephony Services Server and IP Phone Applications are not deployed and that the integration supports Windows 2008 (32-bit) (see the IDD).








No


No


No




Yes

SNMP Service Yes

ASP.NET Yes



Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements (Continued)





• Common files



Yes


• SMTP Service

Yes

WMI Services Yes

Additional Notes For the "Former" Semi-Distributed configuration specifications (when applicable, see the Upgrade Policy), see the NICE Perform Release 3.2 Certified Servers Guide.

Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements (Continued)



Applications Server

Applications Server

NOTE: • Legend:









Table 1-4: Applications Server - Hardware and Software Requirements









Yes


Yes


No




Applications Server


Yes



Yes



Yes


No


No


No




Yes

SNMP Service Yes

ASP.NET Yes




• Common files



Yes

Table 1-4: Applications Server - Hardware and Software Requirements (Continued)



Applications Server


• SMTP Service

Yes

WMI Services Yes


Table 1-4: Applications Server - Hardware and Software Requirements (Continued)



Clustered Applications Server


NOTE: • Legend:









Table 1-5: Clustered Applications Server - HW and Software Requirements






No


Yes


No


NICE Approval



NICE Approval







No


No


No


No




Yes

SNMP Service Yes

ASP.NET Yes




• Common files



Yes


• SMTP Service

Yes

WMI Services Yes


Table 1-5: Clustered Applications Server - HW and Software Requirements (Continued)



Database Server

Database Server

NOTE: • Legend:









Table 1-6: Database Server - Hardware and Software Requirements



• Hardware Platform 3 - High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 94






Only for upgrades that do not include Interaction Analytics.




Yes




Database Server





Yes



Yes


SupportedSee SQL Server and RAM Requirements for New Installations on page 127.




NICE Approval




No

SNMP Service Yes

ASP.NET No

Enable network COM + access No



• Common files



No

Table 1-6: Database Server - Hardware and Software Requirements (Continued)



Database Server


• SMTP Service

No

WMI Services Yes


Table 1-6: Database Server - Hardware and Software Requirements (Continued)



Clustered Database Server


NOTE: • Legend:









Table 1-7: Clustered Database Server - HW and Software Requirements


Approved Hardware Platforms • Hardware Platform 3 - High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 94



• Cluster Hardware Platform Minimum Requirements on page 98




No




Yes






No



Yes



Yes






NICE Approval




No

SNMP Service Yes

ASP.NET No




• Common files



No

Table 1-7: Clustered Database Server - HW and Software Requirements (Continued)





• SMTP Service

No

WMI Services Yes

Additional Notes Requires Enterprise Edition Operating System.




Semi-Distributed Database and Data Mart Server

Semi-Distributed Database and Data Mart Server NOTE: • Legend:









Table 1-8: Clustered Database Server - HW and Software Requirements





• Only 2xQuad-Core




No


No


Yes


No







Yes



Yes






NICE Approval




No

SNMP Service Yes

ASP.NET No




• Common files



No


• SMTP Service

No





WMI Services Yes





Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO)


NOTE: • Legend:









Table 1-9: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements









Yes


Yes






No


Integration dependent. See the IDD.








No


No


No




No

SNMP Service Yes

ASP.NET No



Table 1-9: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued)





• Common files



No


• SMTP Service

No

WMI Services Yes


Table 1-9: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued)



Clustered Interactions Center Servers


NOTE: • Legend:









Table 1-10: Clustered Interactions Center Servers - Hardware and Software Requirements






No


Yes


No


NICE Approval



NICE Approval







No


No


No


No




No

SNMP Service Yes

ASP.NET No




• Common files



No


• SMTP Service

No

WMI Services Yes


Table 1-10: Clustered Interactions Center Servers - Hardware and Software Requirements (Continued)



VoIP Logger Server

VoIP Logger Server

NOTE: • Legend:









Table 1-11: VoIP Logger Server - Hardware and Software Requirements









Yes


Yes


No




VoIP Logger Server


Yes



No



No


No


No


No




No

SNMP Service Yes

ASP.NET No



Table 1-11: VoIP Logger Server - Hardware and Software Requirements (Continued)



VoIP Logger Server


• Common files



No


• SMTP Service

No

WMI Services Yes


Table 1-11: VoIP Logger Server - Hardware and Software Requirements (Continued)



Branch VoIP Logger

Branch VoIP Logger

NOTE: • Legend:









Table 1-12: Branch VoIP Logger - Hardware and Software Requirements


Approved Hardware Platforms • Branch VoIP Logger Hardware Platform Minimum Requirements on page 102




Yes


No


No


NICE Approval



No




Branch VoIP Logger



No


No


No


No

Microsoft Windows Installer version 4.5 No

.NET Framework Version 3.5 SP1 (English) No


No

SNMP Service Yes

ASP.NET No




• Common files



No


• SMTP Service

No

WMI Services Yes

Additional Notes Up to 50 channels

Table 1-12: Branch VoIP Logger - Hardware and Software Requirements (Continued)



NiceScreen Logger Server


NOTE: • Legend:









Table 1-13: NiceScreen Logger Server - HW and Software Requirements








Yes


Yes


No


Yes







Yes



Yes


No


No


No




Yes

SNMP Service Yes

ASP.NET No




• Common files



No


• SMTP Service

No

Table 1-13: NiceScreen Logger Server - HW and Software Requirements (Continued)




WMI Services No


Table 1-13: NiceScreen Logger Server - HW and Software Requirements (Continued)



Unified Recorder

Unified Recorder

NOTE: • Legend:









Table 1-14: Unified Recorder - HW and Software Requirements


Approved Hardware Platforms • Hardware Platform 4 - Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements on page 95




No


Yes


No


Requires an Enterprise Edition Operating System and is Integration dependent (see the IDD).




Unified Recorder



No



No


No


No


No




Yes

SNMP Service Yes

ASP.NET No




• Common files



No


• SMTP Service

No

Table 1-14: Unified Recorder - HW and Software Requirements (Continued)



Unified Recorder

WMI Services Yes

Additional Notes • Interactions Center call rate of up to 4 calls per second.

• Up to 500 VoIP recording channels and 100 screen recording channels.

Table 1-14: Unified Recorder - HW and Software Requirements (Continued)



Data Mart Server

Data Mart Server

NOTE: • Legend:









Table 1-15: Data Mart Server - Hardware and Software Requirements










Only for upgrades that do not include Interaction Analytics


Yes


Only for upgrades that do not include Interaction Analytics




Data Mart Server



Yes



Yes






NICE Approval




No

SNMP Service Yes

ASP.NET No




• Common files



Yes


• SMTP Service

Yes

Table 1-15: Data Mart Server - Hardware and Software Requirements (Continued)



Data Mart Server

WMI Services Yes


Table 1-15: Data Mart Server - Hardware and Software Requirements (Continued)



Telephony Services Server


NOTE: • Legend:









Table 1-16: Telephony Services Server - HW and Software Requirements






(HMP only)




Yes


Yes






No


Partial supportFor details see Dialogic Boards on page 133.








No


No


No




Yes

SNMP Service Yes

ASP.NET No



Table 1-16: Telephony Services Server - HW and Software Requirements (Continued)





• Common files



No


• SMTP Service

No

WMI Services Yes


Table 1-16: Telephony Services Server - HW and Software Requirements (Continued)



Storage Center Server


NOTE: • Legend:









Table 1-17: Storage Center Server - Hardware and Software Requirements









Yes


Yes


No






Yes



Certified not including VRSP



Certified not including VRSP


No


No


No




No

SNMP Service Yes

ASP.NET No




• Common files



No

Table 1-17: Storage Center Server - Hardware and Software Requirements (Continued)





• SMTP Service

No

WMI Services Yes


Table 1-17: Storage Center Server - Hardware and Software Requirements (Continued)



Desktop Analytics Server


NOTE: • Legend:









Table 1-18: Desktop Analytics Server - HW and Software Requirements









Yes


Yes


No






Yes



Yes



Yes


No


No


No




No

SNMP Service Yes

ASP.NET No




• Common files



No

Table 1-18: Desktop Analytics Server - HW and Software Requirements (Continued)





• SMTP Service

No

WMI Services No


Table 1-18: Desktop Analytics Server - HW and Software Requirements (Continued)



Content Analysis Server - Word Search


NOTE: • Legend:









Table 1-19: Word Search - Hardware and Software Requirements









Yes


Yes


No






Yes



No



No


No


No


No




No

SNMP Service Yes

ASP.NET No




• Common files



No

Table 1-19: Word Search - Hardware and Software Requirements (Continued)





• SMTP Service

No

WMI Services No

Additional Notes Several Word Search servers can use one central SAN for storing all the index files

Table 1-19: Word Search - Hardware and Software Requirements (Continued)



Content Analysis Server - Speech to Text


NOTE: • Legend:









Table 1-20: Speech to Text - Hardware and Software Requirements









Yes


Yes


No






English only



No



No


No


No


No




No

SNMP Service Yes

ASP.NET No




• Common files



No

Table 1-20: Speech to Text - Hardware and Software Requirements (Continued)





• SMTP Service

No

WMI Services No


Table 1-20: Speech to Text - Hardware and Software Requirements (Continued)



Content Analysis Server - Text Analysis


NOTE: • Legend:









Table 1-21: Text Analysis - Hardware and Software Requirements









Yes


Yes


Yes






Yes



Yes



Yes


No


No


No




No

SNMP Service Yes

ASP.NET No




• Common files



No

Table 1-21: Text Analysis - Hardware and Software Requirements (Continued)





• SMTP Service

No

WMI Services No


Table 1-21: Text Analysis - Hardware and Software Requirements (Continued)



NICE Sentinel

NICE Sentinel

NOTE: • Legend:









Table 1-22: NICE Sentinel - Hardware and Software Requirements


Approved Hardware Platforms • NICE Sentinel Hardware Platform Minimum Requirements on page 98




Yes


No


No


Yes



No




NICE Sentinel



No


• Microsoft SQL Express 2005 (embedded in the product, no need to purchase).

• Sites with more than 20 servers require Microsoft SQL 2005 Standard Edition.


No


No




Yes

SNMP Service Yes

ASP.NET No




• Common files



Yes


• SMTP Service

Yes

WMI Services Yes

Table 1-22: NICE Sentinel - Hardware and Software Requirements (Continued)



NICE Sentinel

Additional Notes Also requires MSMQ (Message Queuing) ServiceImportant: Microsoft SQL Server Reporting Services and Microsoft SQL Server Native Client must be uninstalled if they exist on the server.

Table 1-22: NICE Sentinel - Hardware and Software Requirements (Continued)



Windows Media Streaming (WMS) Server


NOTE: • Legend:









Table 1-23: Windows Media Streaming (WMS) Server - Hardware and Software Requirements





No


Release 2 SP2


No


Supported when DRM is not used and only with Windows Enterprise Edition



No







No


No


No


No




Yes

SNMP Service Yes

ASP.NET Yes




• Common files



Yes


• SMTP Service

No

WMI Services No


Table 1-23: Windows Media Streaming (WMS) Server - Hardware and Software Requirements (Continued)



Application Delivery Server (Terminal Server or Citrix Server)


NOTE: • Legend:









Table 1-24: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements





Terminal Server, Citrix Presentation Server 4.0, 4.5, XenApp 5.0


Terminal Server, Citrix Presentation Server 4.0, 4.5, XenApp 5.0


XenApp 4.5


Terminal Server



Terminal Server







No


No


No


No


.NET Framework Version 3.5 SP1 (English) No


Yes

SNMP Service No

ASP.NET No




• Common files



No


• SMTP Service

No

WMI Services No

Table 1-24: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued)




Additional Notes The following client-side applications are supported for both Terminal Server and Citrix:

• Screen Agent

• Desktop Analytics Agent

• ROD

The following client-side application is supported for Citrix only:

• NICE Player

Table 1-24: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued)



Small Medium Business (SMB)


NOTE: • Legend:









Table 1-25: SMB - Hardware and Software Requirements






Yes


Yes


No


NICE Approval



NICE Approval







No


Yes


Yes


No




Yes

SNMP Service Yes

ASP.NET Yes




• Common files



Yes


• SMTP Service

Yes

WMI Services Yes


Table 1-25: SMB - Hardware and Software Requirements (Continued)



Blank page for double-sided printing.

2

Workstation Requirements

Workstation specifications for the following are included in Specification Table 1 on page 84:

• Applications Suite Workstation

• Agent Workstation

• Agent Workstation with VRA

• Sentinel Remote Client

Workstation specifications for the following are included in Specification Table 2 on page 87:

• Media Library Application Workstation

• Remote Tape Server Workstation

• VRSP/FSP Dedicated Machine

Contents

Workstation Requirements - Specification Tables.......................................................84Specification Table 1 ..................................................................................................84Specification Table 2 ..................................................................................................87

Chapter 2: Workstation Requirements


83

84 r 2: Workstation Requirements

Workstation Requirements - Specification Tables

E.

station with NICE Sentinel Remote Client

orkstation A Hardware Minimum

ments 100

• NICE Sentinel Remote Client Hardware Minimum Requirements on page 101

Chapte

Release 3.2/3.5: Certified Servers Guide (Rev. A1)Confidential and Proprietary Information of NICE Systems Ltd.

Workstation Requirements - Specification Tables Specification Table 1

Workstation specifications for the following are included in this table:

• Applications Suite Workstation

• Agent Workstation

• Agent Workstation with VRA

• NICE Sentinel Remote Client

NOTE: • The Operating System must be installed with the latest service pack certified by NIC

• The Operating System language for workstations must be supported by NICE.

Table 2-1: Workstation Requirements - Specifications Table 1

Applications Suite Workstation Agent Workstation Agent Work

VRA

Approved Hardware Platforms

• Applications Suite Workstation HW Platform Minimum Requirements on page 99

• Agent Workstation Hardware Platform Minimum Requirements on page 100

• Agent Wwith VRPlatformRequireon page



pace 160 MB Free Space

Yes

Yes

Yes

Yes

Yes

No


Chapte


Hard Drive Configuration

2 GB Free Space 2 GB Free Space 2 GB Free S


Microsoft Windows XP Professional SP2/SP3 (32-bit)

Yes Yes Yes

Microsoft Windows Vista Enterprise Edition SP2 (32-bit)

Yes Yes Yes

Microsoft Windows 7 (32-bit) Partially supported (see 3rd Party Technical Guidelines)

Partially supported (see 3rd Party Technical Guidelines)

No

Microsoft Windows Server 2003 Standard Edition (32-bit)

No No No

Microsoft Windows 2008 Standard/Enterprise Edition (32-bit)

No No No



No No No

Table 2-1: Workstation Requirements - Specifications Table 1 (Continued)


VRA



No

work 3.5 SP1 .NET Framework Version 3.5 SP1

No

No

Yes

Yes

Also requires MDAC version 2.8


Chapte



No No No

.NET Framework Version .NET Framework Version 3.5 SP1, 4.0

.NET Framework Version 3.5 SP1, 4.0

.NET Frame

Microsoft Windows Media Player 9 or higher

Yes Yes Yes

DirectX minimum version 9.0c Yes Yes Yes


Yes Yes Yes

SNMP Service No No No

Additional Notes N/A N/A N/A



VRA



E.

VRSP/FSP Dedicated Machine

rm ts

• VRSP HW Platform Minimum Requirements on page 99

Chapte


Specification Table 2

Workstation specifications for the following are included in this table:

• Media Library Application Workstation

• Remote Tape Server Workstation

• VRSP/FSP Dedicated Machine

NOTE: • The Operating System must be installed with the latest service pack certified by NIC

• The Operating System language for workstations must be supported by NICE.

Table 2-2: Workstation Requirements - Specifications Table 2

Media Library Application Workstation

Remote Tape Server Workstation

Approved Hardware Platforms

• Applications Suite Workstation HW Platform Minimum Requirements on page 99

Note: A dedicated Printer Serial or USB port is required.

• Remote Tape Server Workstation HW PlatfoMinimum Requiremenon page 101

Hard Drive Configuration

2 GB Free Space 2 GB Free Space



No

No

No

Yes

No

No

No

.NET Framework 3.5 SP1

No


Chapte



Microsoft Windows XP Professional SP2/SP3 (32-bit)

Yes Yes

Microsoft Windows Vista Enterprise Edition SP2 (32-bit)

Yes Yes

Microsoft Windows 7 (32-bit) Yes Yes

Microsoft Windows Server 2003 Standard Edition (32-bit)

Yes No


Yes No



Yes No


No No

.NET Framework Version Minimum .NET Framework 1.1 .NET Framework 3.0- or -.NET Framework 3.5 SP1

Microsoft Windows Media Player 9 or higher

No No






No

No

Yes

N/A


Chapte


DirectX minimum version 9.0c No No


Yes Yes

SNMP Service No No

Additional Notes N/A N/A




3

Hardware Platforms

Contents

Hardware Platform 1 (Intel Processor Based) Minimum Requirements ....................92

Hardware Platform 2 (AMD Processor Based) Minimum Requirements ...................93

Hardware Platform 3 - High End Database Hardware Platform (Intel Processor Based) Minimum Requirements ....................................................................................94

Hardware Platform 4 - Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements .................................................................................................95

Blade Hardware Platform 1 Minimum Requirements ..................................................96

Blade Hardware Platform 2 Minimum Requirements ..................................................97

Cluster Hardware Platform Minimum Requirements...................................................98

NICE Sentinel Hardware Platform Minimum Requirements........................................98

VRSP HW Platform Minimum Requirements................................................................99

Applications Suite Workstation HW Platform Minimum Requirements.....................99

Agent Workstation Hardware Platform Minimum Requirements .............................100

Agent Workstation with VRA Hardware Platform Minimum Requirements.............100

NICE Sentinel Remote Client Hardware Minimum Requirements............................101

Remote Tape Server Workstation HW Platform Minimum Requirements ...............101

Branch VoIP Logger Hardware Platform Minimum Requirements...........................102

Chapter 3: Hardware Platforms


91

Hardware Platform 1 (Intel Processor Based) Minimum Requirements

Hardware Platform 1 (Intel Processor Based) Minimum Requirements

Table 3-1: Hardware Platform 1 (Intel Processor Based) Minimum Requirements

Server Type HP/IBM/Dell Server

CPU • 2 x Dual Core Intel® Xeon® processor, 4 MB Cache, 3.00 GHz, 1333 MHz FSB

-or-

• 2 x Quad Core Intel® Xeon® processor, 2 x 4 MB Cache, 2.33 GHz, 1333 MHz FSB

Internal Memory (RAM)

4 GB FBD PC2-5300For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 127.

Network Interface • Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex

• VoIP Loggers require at least 2 NICs and can support up to 6 NICs

Modem (optional) 56K Modem (required if no VPN connection can be supplied)

Miscellaneous

RAID controller with 256 MB battery backed write cache module

Hard Disk Drives should be at least SAS 10K rpm

CD ROM/DVD Drive

92 Chapter 3: Hardware Platforms


Hardware Platform 2 (AMD Processor Based) Minimum Requirements

Hardware Platform 2 (AMD Processor Based) Minimum Requirements

Table 3-2: Hardware Platform 2 (AMD Processor Based) Minimum Requirements

Server Type HP/IBM/Dell Server

CPU 2 x AMD Opteron 2.6 GHz - 2 MB L2 dual-core






Miscellaneous



CD ROM/DVD Drive



Hardware Platform 3 - High End Database Hardware Platform (Intel Processor Based) Minimum Requirements

Hardware Platform 3 - High End Database Hardware Platform (Intel Processor Based) Minimum Requirements

Table 3-3: HW Platform 3 - High End Database Hardware Platform (Intel Processor Based) Minimum Requirements

Server Type HP G6/Dell R610/IBM X3650 M3 Server

CPU 2 x Quad Core Intel® Xeon® Processor X5570 processors, 2.93 GHz


144 GB

Network Interface Two Dual port Gigabit Ethernet NIC with failover and load balancing


Miscellaneous RAID controller with 256 MB battery backed write cache module

Hard Disk Drives should be at least SAS 10 K rpm

Storage Controller If required by vendor to support Fiber channel connectivity

Storage Unit Vendor approved Fiber channel enterprise-class storage array (EVA4400 or equivalent/better)



Hardware Platform 4 - Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements

Hardware Platform 4 - Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements

Table 3-4: HW Platform 4 - Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements

Server Type HP G6/Dell R610/IBM X3650 M3 Server

CPU 2 x Quad Core Intel® Xeon® Processor E5530 processors, 2.4 GHz


10 GB

Network Interface Two Dual port Gigabit Ethernet NIC with failover and load balancing


Miscellaneous RAID controller with 256 MB battery backed write cache module

Hard Disk Drives should be at least SAS 10 K rpm



Blade Hardware Platform 1 Minimum Requirements


Table 3-5: Blade Hardware Platform 1 Minimum Requirements

Server Type HP/IBM Blade Server supporting at least 4 x 146 GB Hard Disk Drives

CPU • 2 x Dual Core Intel® Xeon® processor, 4 MB Cache, 3.00 GHz, 1333 MHz FSB

-or-

• 2 x Quad Core Intel® Xeon® processor 2 x 4 MB Cache, 2.33 GHz, 1333 MHz FSB





Miscellaneous



Fiber channel connection to external storage (when needed for Database, Data Mart or Storage Center)





Table 3-6: Blade Hardware Platform 2 Minimum Requirements

Server Type HP/IBM Blade Server supporting at least 2 x 146 GB Hard Disk Drives

CPU • 2 x Quad Core Intel® Xeon® processor 2x4 MB Cache, 2.33 GHz, 1333 MHz FSB





Miscellaneous



Fiber channel connection to external storage (when needed for Database, Data Mart or Storage Center)



Cluster Hardware Platform Minimum Requirements

Cluster Hardware Platform Minimum Requirements

NICE Sentinel Hardware Platform Minimum Requirements

Table 3-7: Cluster Hardware Platform Minimum Requirements

Server Type 2 x HP/IBM/Dell Server

CPU 2 x Quad Core Intel® Xeon® processor, 2 x 4 MB Cache, 2.33 GHz, 1333 MHz FSB



Network Interface 4 x Gigabit Ethernet ports


Miscellaneous



CD ROM/DVD Drive

Storage Controller

If required by vendor to support Fiberchannel/iSCSI connectivity

Storage Unit Vendor approved Fiber channel/iSCSI SAN with at least 3 x 72 GB 15K and 3 x 146 GB 15K

Table 3-8: NICE Sentinel Hardware Minimum Requirements

CPU

Intel® Core™ 2 Quad Q8300 (2.33 GHz)

AMD Phenom 9650 quad-core (2.33 GHz)

Intel E8400 Core 2 Duo (3.00 GHz)

AMD Athlon X2 6000 Dual-Core (3.00 GHz)


4 GB Dual Channel DDR2 SDRAM 800 MHz

Network Interface 100/1000MB Full Duplex Ethernet TCP/IP

Modem 56K Modem (required if no VPN connection can be supplied)



VRSP HW Platform Minimum Requirements

VRSP HW Platform Minimum Requirements

Applications Suite Workstation HW Platform Minimum Requirements

Table 3-9: VRSP Hardware Platform Minimum Requirements

CPU 1 GHz or higher


1 GB

Network Interface Ethernet TCP/IP: 10/100 Mbps RJ45

Modem (optional) Required for remote maintenance

Miscellaneous CD ROM/DVD Drive

Table 3-10: Applications Suite Workstation Hardware Platform Minimum Requirements

CPU 1 GHz or higher, Recommended: P4 2.4 GHz


At least 512 MBRecommended: 1 GB


Modem (optional) Required for remote maintenance

MiscellaneousCD ROM/DVD Drive

Sound card - If Playback Over LAN is required



Agent Workstation Hardware Platform Minimum Requirements

Agent Workstation Hardware Platform Minimum Requirements

Agent Workstation with VRA Hardware Platform Minimum Requirements

Table 3-11: Agent Workstation Hardware Platform Minimum Requirements

CPUNon-Encryption: P3 700 MHz or higher

Encryption: P4 2 GHz or higher




SVGA Monitor Recommended resolution: 1024 x 768


Table 3-12: Agent Workstation with VRA Hardware Platform Minimum Requirements

CPU Pentium 4, 1.8 Mhz equivalent or higher.




SVGA Monitor Recommended resolution: 1024 x 768




NICE Sentinel Remote Client Hardware Minimum Requirements

NICE Sentinel Remote Client Hardware Minimum Requirements

Remote Tape Server Workstation HW Platform Minimum Requirements

Table 3-13: NICE Sentinel Remote Client Hardware Minimum Requirements

CPU P4 2.4 GHz


1 GB

Network Interface Ethernet TCP/IP: 10/100Mbps RJ45

Modem (optional) Required for remote maintenance.

MiscellaneousCD ROM/DVD Drive

Sound card - If Playback Over LAN is required.

Table 3-14: Remote Tape Server Workstation Hardware Platform

CPU P4 2.4 GHz


At least 1 GB

Network Interface Ethernet TCP/IP: 100 Mbps RJ45

Miscellaneous

CD ROM/DVD Drive

1 empty 5.25 bay for tape/DVD drive to be installed

1 empty slot for the SCSI controller to be installed (not required for DVD based RTS)



Branch VoIP Logger Hardware Platform Minimum Requirements

Branch VoIP Logger Hardware Platform Minimum Requirements

Table 3-15: Branch VoIP Logger Hardware Platform Minimum Requirements

CPU Intel P4, 3 GHz HT, 800 MHz Front Side Bus, 1M L2 cache


At least 1 GB DDR400

Network Interface Two Intel Pro 100 Mbps dual NICs




4

Virtualization

Contents

General Guidelines.......................................................................................................104

Virtualization with VMWare..........................................................................................104VMWare - Supported Platforms ...............................................................................104Supported Components for VDI ...............................................................................104Supported Components for Server Consolidation....................................................105

Virtualization with Microsoft Hyper-V .........................................................................108Microsoft Hyper-V - Supported Platforms.................................................................108Microsoft Hyper-V Configuration - Specifications and Guidelines............................108

Virtualization with Citrix Xen ....................................................................................... 110Supported components for VDI................................................................................ 110

Chapter 4: Virtualization


103

General Guidelines

General Guidelines• The partitioning requirements for the virtualized NICE Perform components are identical to

those detailed in the Certified Servers Guide for their physical counterparts.

• When 100Mbps NICs are used, it is essential to calculate the bandwidth requirements and present them to the customer. See Design Considerations for an explanation on how to calculate bandwidth requirements.

• Calls per second are referred to as cps in the tables below. An explanation regarding the different Usage Models can be found in the Design Considerations.

Virtualization with VMWare VMWare - Supported Platforms

Supported Components for VDI

Table 4-1: VMWare - Supported Platforms

Component Supported Version

VMWare ESX/ESXi 3.5, 4.0 (Vsphere)Note: Vsphere 4.0 introduces higher system performance.

VMWare vCenter 2.5, 4.0

Table 4-2: VMWare - Supported components for VDI

VDI connection broker NICE component

• VMWare VDM2

• VMWare View 3.1

NICE Perform Desktop

ROD

NICE Player

Reporter Viewer

ScreenAgent

Desktop Analytics Agent (FKA ScreenSense Agent)Approved for VDM2.0 only

104 Chapter 4: Virtualization


Virtualization with VMWare

Supported Components for Server Consolidation

Table 4-3: Supported Components for Server Consolidation

CPU (GHz)

RAM (GB)

vCPU count Vmotion Configuration Guidelines

Applications ServerDatabase call rate: 11cps

3 3 2 Yes

Applications ServerDatabase call rate: up to 23cps

4 3 2 Yes

Database Server (32-bit)Database call rate: 11cps

6 3 4 Yes • Can be used only in upgraded systems (not new deployments).

• Minimum Memory Reservation: 4 GB

• Disk Priority (shares): High for each Hard Disk Drive.

• Requires RDM (Mapped Raw LUN) for the SQL log/data files.

See Virtualization Configuration Guide for further details.


6 16/64 4 Yes • Minimum Memory Reservation: per SQL Server and RAM Requirements - Guidelines for New Installations on page 128

• Disk Priority (shares): High for each Hard Disk Drive.

• Requires RDM (Mapped Raw LUN) for the SQL log/data files.



8.5 16/64 4 Yes

Database Server (64-bit) Database call rate: 23cps

11 16/64 4 Yes

Data Mart Server (32-bit) Database call rate: 11cps

1.2 4 4 Yes Can be used only in upgraded systems (not new deployments)

Note:1 VMware Virtualized VoIP logger supports N+1 and Encryption2 VMware vSphere 4.0 introduces higher system performance





1.5 4 4 Yes Can be used only in upgraded systems (not new deployments)


2 16 4 Yes


5.5 16 4 Yes


8.5 16 4 Yes

Interactions CenterCall rate: 11cps

3.5 4 2 Yes Includes support for CDR via a COM port


6 4 2 Yes Includes support for CDR via a COM port

1 Passive VoIP Logger (up to 200 channels) - ESX3.5 / ESX4.0

5.5 2 2 - • Dedicated NIC configured to Promiscuous mode.

• Minimum Memory Preservation: 2 GB

• Balloon Driver: Disabled

• Backup devices on VoIP Loggers are not supported


1 Passive VoIP Logger (201-400 channels) - ESX3.5

10 2 4 -

1, 2 Passive VoIP Logger (201-512 channels) - ESX4.0

10 2 4 -

1 Active VoIP Loggers(up to 300 channels) - ESX3.5 / ESX4.0

12 3 4 - • Minimum Memory Preservation: 2 GB

• Balloon Driver: Disabled

• Backup devices on VoIP Loggers are not supported


NiceScreen Logger 3.3 3 2 Yes

Table 4-3: Supported Components for Server Consolidation (Continued)

CPU (GHz)

RAM (GB)






Storage Center(non-Interactions Analytics deployments, up to 4 Loggers)

5 3 4 Yes

Storage Center(non-Interactions Analytics deployments, above 4 Loggers)

8 3 4 Yes

Storage Center(Interactions Analytics deployments)

9 3 4 Yes

Desktop Analytics Server (FKA Screen Content Analysis Server)

4 3 2 -

Content Analysis Server (Word Search & STT)

10.5 4 4 -

NICE Sentinel 3 4 2 Yes • Must be installed on a different ESX to maintain system alarming.

Unified/Semi-Distributed Configuration

12 4 4 - • For guidelines see each relevant component in this table.

SMB 9 4 4 - • Minimum Memory Reservation: 4 GB


Not currently supported due to Dialogic limitations

Table 4-3: Supported Components for Server Consolidation (Continued)

CPU (GHz)

RAM (GB)





Virtualization with Microsoft Hyper-V

Virtualization with Microsoft Hyper-V Microsoft Hyper-V - Supported Platforms

Microsoft Hyper-V Configuration - Specifications and Guidelines

Table 4-4: Microsoft Hyper-V - Supported Platforms

Component Supported Version Comments

Windows Server 2008 Hyper-V R2 Windows 2008 R2 Hyper-V is the certified hypervisor, however, each NICE Perform component must be deployed as a Virtual Machine on top of this hypervisor with a certified operating system. See Server Requirements on page 11 for the certified operating system per NICE Perform component.

Windows Server 2008 SCVMM R2

Intel Nehalem processors

Table 4-5: Microsoft Hyper-V Configuration - Specifications and Guidelines

CPU (GHz)

RAM (GB)

vCPU count

Live Migration Configuration Guidelines

Applications ServerDatabase call rate: up to 23cps

3.5 3 2 Yes

Database Server (64-bit)Database call rate: up to 23cps

7 16 4 Yes Requires physical drive disc for the SQL log/data files

Data Mart Server (64-bit)(Database call rate - up to 23cps)

8 16 4 Yes Requires physical drive disc for the SQL log/data files


2.5 3 2 Yes

NiceScreen Logger 3.3 3 2 Yes



Virtualization with Microsoft Hyper-V

Storage Center(non-Interactions Analytics deployments)

5 3 4 Yes

Storage Center(Interactions Analytics deployments)

9 3 4 Yes

Unified/Semi-Distributed Configuration

12 4 4 Yes

NICE Sentinel 3 4 2 Yes • Must be installed on a different ESX to maintain system alarming.

Table 4-5: Microsoft Hyper-V Configuration - Specifications and Guidelines (Continued)

CPU (GHz)

RAM (GB)

vCPU count

Live Migration Configuration Guidelines



Virtualization with Citrix Xen

Virtualization with Citrix Xen Supported components for VDI

Table 4-6: Supported components for VDI

XenDesktop 4.0 NICE Component

• XenServer 5.5/5.6

• XenCenter 5.5.2/5.6

• XenDelivery Controller 4.0

NICE Perform Desktop

ROD

NICE Player

Reporter Viewer

ScreenAgent

Desktop Analytics Agent (FKA ScreenSense Agent)

Note:• Customer Virtual desktops can reside on an ESX server or on a XenServer.• NICE Perform Server consolidation using XenServer is not supported.



5

Partitioning Requirements

Contents

Unified Server - Partitioning Requirements ............................................................... 113

Unified Cluster Server - Partitioning Requirements.................................................. 114

Semi-Distributed NICE Perform Server - Partitioning Requirements ...................... 115

Semi-Distributed Database and Data Mart Server - Partitioning Requirements ..... 116

Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements................................................................................................................ 116

Unified Recorder - Partitioning Requirements........................................................... 117

Applications Server - Partitioning Requirements...................................................... 117

Clustered Applications Server - Partitioning Requirements .................................... 117

Database Server - Partitioning Requirements............................................................ 118

Clustered Database Server - Partitioning Requirements.......................................... 118

Interactions Center Server - Partitioning Requirements........................................... 119

Clustered Interactions Center Servers - Partitioning Requirements ....................... 119

VoIP Logger Server / Branch VoIP Logger .................................................................120

VoIP Logger Server / Branch VoIP Logger (RAID 1) ..................................................120

VoIP Logger Server / Branch VoIP Logger (RAID 5) ..................................................121

NiceScreen Logger Server - Partitioning Requirements...........................................121

Data Mart Server - Partitioning Requirements ...........................................................122

Telephony Services Server - Partitioning Requirements..........................................122

Storage Center Server - Partitioning Requirements..................................................122

Desktop Analytics Server - Partitioning Requirements ............................................123

Content Analysis Server - Word Search - Partitioning Requirements.....................123

Content Analysis Server - Speech to Text - Partitioning Requirements..................123

Content Analysis Server - Text Analysis - Partitioning Requirements....................124

Chapter 5: Partitioning Requirements


111

NICE Sentinel - Partitioning Requirements ................................................................124

SMB - Partitioning Requirements................................................................................125

112 Chapter 5: Partitioning Requirements


Unified Server - Partitioning Requirements

Unified Server - Partitioning Requirements Table 5-1: Unified Server General Deployment - Partitioning Requirements

Array RAID Partition NTFS

Size Installation Type

A RAID 1 C 40 GB OS

D 50 GB Applications ServerDatabase ServerNICE Interactions Center ServerData MartTelephony Services ServerNICE Storage Center ServerDesktop Analytics ServerNiceScreen Logger filesSQL installation files

E Calculated SQL Log

• Use the DB calculator for accurate space requirements.

B RAID 1 F Calculated SQL Data


C RAID 1 G Calculated Screen Data

D RAID 1 H Calculated Required in case more space is needed for SQL Data




Unified Cluster Server - Partitioning Requirements

Unified Cluster Server - Partitioning Requirements Table 5-2: Unified Cluster Server - Partitioning Requirements

Array RAID Partition NTFS Size Installation Type

A RAID 1 C 40 GB OS

E 50 GB Application Server

Database Server

Interactions Center

SQL installation files



A RAID 5 Q 1 GB Quorum

L Calculated SQL Log


B RAID 5 D Calculated SQL Data




Semi-Distributed NICE Perform Server - Partitioning Requirements

Semi-Distributed NICE Perform Server - Partitioning Requirements

Table 5-3: Semi-Distributed NICE Perform Server - Partitioning Requirements


A RAID 1 C 40 GB OS

50 GB Interactions Center

Telephony Services server


Desktop Analytics server

Screen Logger (MML) files SQL installation files

B RAID 1 G Calculated Screen Data (up to 500 GB, according to screen activity volumes and retention requirements)



Semi-Distributed Database and Data Mart Server - Partitioning Requirements

Semi-Distributed Database and Data Mart Server - Partitioning Requirements

Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements

Table 5-4: Semi-Distributed Database and Data Mart Server - Partitioning Requirements

Array RAID Partition NTFS Size Installation type

A RAID 1 C 40 GB OS

D 50 GB Database and Data Mart Server SQL installation files

B RAID 1 E Calculated SQL Log (Use the DB calculator for accurate space requirements)

C RAID 5 F Calculated SQL Data (Use the DB calculator for accurate space requirements)

Table 5-5: Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements


A RAID 1 C 40 GB OS

D 50 GB Interactions Center

Text Connector

Text Injector Service (TIS)

Text Analysis Server

B RAID 5 E Calculated Text Analysis Indexes (Use the IA calculator for indexing space requirements)



Unified Recorder - Partitioning Requirements

Unified Recorder - Partitioning Requirements

Applications Server - Partitioning Requirements

Clustered Applications Server - Partitioning Requirements

Table 5-6: Unified Recorder - Partitioning Requirements

Array RAID Partition Size Installation type

A RAID 1 CNTFS

40 GB OS

DNTFS

50 GB Interactions Center

VoIP Logger

NiceScreen Logger files

B RAID 1 ENTFS

calculated Screen Data

C RAID 1 F Unformatted

125 GB / 193 GB

Voice Data (when deploying SMB - VoIP); Notice that for up to 250channels, 193GB of unformatted partition space is required and for more than 250channels, 125GB of unformatted partition space is required

Table 5-7: Applications Server - Partitioning Requirements



A RAID 1 C 40 GB OS

D 20 GB Applications Server

Table 5-8: Clustered Applications Server - Partitioning Requirements

Array RAID PartitionNTFS


A RAID 1 C 40 GB OS

D 20 GB Applications Server






Database Server - Partitioning Requirements

Database Server - Partitioning Requirements

Clustered Database Server - Partitioning Requirements

Table 5-9: Database Server - Partitioning Requirements



A RAID 1 C 40 GB OS

D 50 GB • Database Server

• SQL installation files

B* RAID 1 E Calculated SQL Log


C RAID 5 F Calculated SQL Data


Table 5-10: Clustered Database Server - Partitioning Requirements



A RAID 1 C 40 GB OS

E 50 GB SQL installation files

Database Server




L Calculated SQL Log files


B RAID 5 D Calculated SQL Data files




Interactions Center Server - Partitioning Requirements

Interactions Center Server - Partitioning Requirements

Clustered Interactions Center Servers - Partitioning Requirements

Table 5-11: Interactions Center Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 55 GB NICE Interactions Center Server

Table 5-12: Clustered Interactions Center Servers - Partitioning Requirements



A RAID 1 C 40 GB OS

D 55 GB NICE Interactions Center Server






VoIP Logger Server / Branch VoIP Logger

VoIP Logger Server / Branch VoIP Logger

VoIP Logger Server / Branch VoIP Logger (RAID 1)

Table 5-13: VoIP Logger Server / Branch VoIP Logger

Array RAID Partition Size Installation Type

- - CNTFS

40 GB OS

DNTFS

5 GB NICE VoIP Logger

EUnformatted

125 GB / 193 GB Voice Data:

• For up to 250 channels, 193 GB of unformatted partition space is required.

• For more than 250 channels, 125 GB of unformatted partition space is required.

Table 5-14: VoIP Logger Server / Branch VoIP Logger (RAID 1)


A RAID 1 CNTFS

40 GB OS

DNTFS


EUnformatted




B RAID 1 FUnformatted

125 GB / 193 GB





NiceScreen Logger Server - Partitioning Requirements

Table 5-15: VoIP Logger Server / Branch VoIP Logger (RAID 5)


A RAID 5 CNTFS

40 GB OS

DNTFS


EUnformatted




Table 5-16: NiceScreen Logger Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 20 GB NiceScreen Logger files

B RAID 1 E Calculated Screen Data (up to 500 GB, according to screen activity volumes and retention requirements).



Data Mart Server - Partitioning Requirements

Data Mart Server - Partitioning Requirements

Telephony Services Server - Partitioning Requirements

Storage Center Server - Partitioning Requirements

Table 5-17: Data Mart Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 50 GB Data Mart Server

E Calculated SQL Log


B RAID 1 F Calculated SQL Data


Table 5-18: Telephony Services Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 20 GB Telephony Services Server

Table 5-19: Storage Center Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 40 GB NICE Storage Center Server

B RAID 1 E Calculated SC Storage Media

• Use the SC calculator for accurate space requirements.



Desktop Analytics Server - Partitioning Requirements

Desktop Analytics Server - Partitioning Requirements

Content Analysis Server - Word Search - Partitioning Requirements

Content Analysis Server - Speech to Text - Partitioning Requirements

Table 5-20: Desktop Analytics Server - Partitioning Requirements



A RAID 1 C 40 GB OS

D 20 GB Content Analysis Server

Table 5-21: Content Analysis Server - Word Search - Partitioning Requirements



A RAID 1 C 40 GB OS

B RAID 1 D 30 GB Audio Analysis

C RAID 5 E Calculated Audio Analysis Indexes (Use the IA calculator for indexing space requirements)

Language Groups of Analytics:• Group 1: English (US), English (UK), English (AU), English (SA), German, French, Spanish (Spain), Portuguese

(Brazil), French, Spanish South America.• Group 2: Dutch, Spanish South America, Italian, Portuguese (Portugal).

Table 5-22: Content Analysis Server - Speech-to-Text - Partitioning Requirements



A RAID 1 C 40 GB OS

D 30 GB Audio Analysis





Content Analysis Server - Text Analysis - Partitioning Requirements

Content Analysis Server - Text Analysis - Partitioning Requirements

NICE Sentinel - Partitioning Requirements

Table 5-23: Content Analysis Server - Text Analysis - Partitioning Requirements



A RAID 1 C 40 GB OS

B RAID 1 D 30 GB Text Analysis Server

C RAID 5 E Calculated Text Analysis

• Use the IA calculator for indexing space requirements.



Table 5-24: NICE Sentinel - Partitioning Requirements



A RAID 1 C 40 GB OS

D 35 GB NICE Sentinel



SMB - Partitioning Requirements

SMB - Partitioning Requirements Table 5-25: SMB - Partitioning Requirements


A RAID 1 CNTFS

40 GB OS

DNTFS

50 GB Applications ServerDatabase ServerNICE Interactions Center ServerData MartTelephony Services ServerNICE Storage Center ServerNiceScreen Logger files SQL installation filesNICE VoIP Logger

ENTFS

Calculated SQL Log


B RAID 1 FNTFS

Calculated SQL Data

• Use the DB calculator for accurate space requirements

C RAID 1 GNTFS

Calculated Screen Data

• Up to 500 GB, according to screen activity volumes and retention requirements.

D RAID 1 HUnformatted

125 GB /193 GB Voice Data (when deploying SMB - VoIP)Note:

• For up to 250 channels, 193 GB of unformatted partition space is required




6

SQL Server and RAM Requirements for New Installations

Contents

SQL Server and RAM Requirements - Guidelines for New Installations .................128SQL Server and RAM Requirements for NICE Perform Releases 3.2/3.5 (New Installations) .............................................................................................................128SQL Server and RAM Requirements for NICE Perform Release 3.2/3.5 with Interaction Analytics (New Installations) ..................................................................129

Chapter 6: SQL Server and RAM Requirements for New Installations


127

SQL Server and RAM Requirements - Guidelines for New Installations


• SQL Server and RAM Requirements for NICE Perform Releases 3.2/3.5 (New Installations) on page 128

• SQL Server and RAM Requirements for NICE Perform Release 3.2/3.5 with Interaction Analytics (New Installations) on page 129

SQL Server and RAM Requirements for NICE Perform Releases 3.2/3.5 (New Installations)

Table 6-1: SQL Server and RAM Requirements for NICE Perform Releases 3.2/3.5 (New Installations)

EnvironmentSQL Server / RAM

Software


SQL Server SQL Server 2008 Standard Edition (64-bit)

RAM 16 GB

Distributed Database Server SQL Server SQL Server 2008 Standard Edition (64-bit)

RAM 16 GB

Distributed Data Mart SQL Server SQL Server 2008 Standard Edition (64-bit)

RAM 16 GB

High-End Distributed Database Server SQL Server SQL Server 2008 Enterprise Edition (64-bit)

RAM 144 GB

High-End Distributed Data Mart SQL Server SQL Server 2008 Enterprise Edition (64-bit)

RAM 32 GB

Additional Guidelines:• The above prerequisites are relevant to Distributed deployments and Semi-Distributed deployments. SMB and Unified

deployments require SQL (32-bit) Standard Edition with 4 GB RAM.• For deployments with less than 2000 seats, the Database Server and Data Mart can reside on the same SQL Server (only for

implementations without Interactions Analytics).• In deployments consisting of a Disaster Recovery (DR) Solution with SQL Mirroring, a Database Server with SQL Server

(64-bit) Enterprise Edition is required. Only one such SQL Server license needs to be procured if the DR switchover is no longer than 30 days.

Notes: • SQL Servers (64-bit) can only be deployed on top of operating systems with a (64-bit) architecture.• All certified servers support a (64-bit) Windows Server operating system – no additional hardware is needed to support the

above.• Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.

128 Chapter 6: SQL Server and RAM Requirements for New Installations



SQL Server and RAM Requirements for NICE Perform Release 3.2/3.5 with Interaction Analytics (New Installations)

Table 6-2: SQL Server and RAM Requirements for NICE Perform Release 3.2/3.5 with Interaction Analytics (New Installations)

Less than 800 seats Greater than 800 seats


SQL Server SQL Server 2008 Standard Edition (64-bit)

-

RAM 32 GB

Distributed Database Server SQL Server - SQL Server 2008 Standard Edition (64-bit)

RAM 32 GB

Distributed Data Mart SQL Server - SQL Server 2008 Enterprise Edition (64-bit)

RAM 64 GB

High-End Distributed Database Server

SQL Server - SQL Server 2008 Enterprise Edition (64-bit)

RAM 144 GB

Additional Guidelines for Interaction Analytics deployments:In Distributed deployments, the Database Server and Data Mart must reside on dedicated servers (and not on the same physical server), regardless of the number of seats.Note: Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.

129 Chapter 6: SQL Server and RAM Requirements for New Installations


7

Backup Devices

Contents

Certified Backup Devices per Server Type.................................................................132

Chapter 7: Backup Devices


131

Certified Backup Devices per Server Type

Certified Backup Devices per Server Type Table 7-1: Certified Backup Devices per Server Type

Server Type Device Type Device

HP / Dell / IBM DAT72 USB / SCSI / SATA Any

HP / Dell / IBM DAT160 using DAT72 Cartridges Any

Note:• The total number of supported archiving devices per system is 2. Both must be of the same type and model.• For SATA archiving devices, IDE native mode must be used. AHCI mode is not supported.• SATA archiving devices are not supported within IBM X3500 servers.

132 Chapter 7: Backup Devices


8

Dialogic Boards

Contents

Legacy Dialogic Boards...............................................................................................134

Certified Dialogic Boards.............................................................................................136

Number of Dialogic Boards per Server Type .............................................................136

Dialogic Boards - Allowed Mixtures............................................................................137

Chapter 8: Dialogic Boards


133

Legacy Dialogic Boards

Legacy Dialogic Boards Legacy Dialogic Boards must be used only when expanding an existing configuration with a JCT board.

Table 8-1: Legacy Dialogic Boards

Card Description Required Riser RoHS Form

FactorKnown Dialogic Part Numbers Type

D4PCIUFW 4-port Analog PCI Yes Half length, full height

Dialogic Order Codes: 881-775 JCT

D4PCIUFWEU 4-port Analog PCI Yes Half length, full height

Dialogic Order Codes: 881-803Available in Europe

JCT

D41JCTLSEW 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-491 JCT

D41JCTLSEWEU 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-495Available in Europe

JCT

D41JCTLSEWIN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-548Available in India

JCT

D41JCTLSEWCN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-557Available in China

JCT

D41JCTLSEWJP 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-705Available in Japan

JCT

D41JCTLSW 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-770 JCT

D41JCTLSWEU 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-592Available in Europe

JCT

D41JCTLSWIN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-851Available in India

JCT

D41JCTLSWCN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-859Available in China

JCT

D41JCTLSWJP 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-698Available in Japan

JCT

D120JCTLSW 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-762 JCT

D120JCTLSWEU 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-816Available in Europe

JCT

D120JCTLSWIN 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-847Available in India

D120JCTLSEW 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-594 JCT

D120JCTLSEWIN 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-579Available in India

JCT

D120JCTLSEWEU 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-578Available in Europe

JCT

D300JCTE1120W 30-port Digital E1 PCI Yes Full size Dialogic Order Codes: 881-767 JCT

D300JCTE1120EW 30-port Digital E1 PCIe Yes Full size Dialogic Order Codes: 887-533 JCT

134 Chapter 8: Dialogic Boards


Legacy Dialogic Boards

D240JCTT1W 24-port Digital T1 PCI Yes Full size Dialogic Order Codes: 881-766 JCT

D240JCTT1WJP 24-port Digital T1 PCI Yes Full size Dialogic Order Codes: 881-877Available in Japan

JCT

D240JCTT1EW 24-port Digital T1 PCIe Yes Full size Dialogic Order Codes: 887-531 JCT

Table 8-1: Legacy Dialogic Boards (Continued)


FactorKnown Dialogic Part Numbers Type



Certified Dialogic Boards

Certified Dialogic Boards

Number of Dialogic Boards per Server Type

Table 8-2: Certified Dialogic Boards


factor Remarks Type

DNI310TEPEHMPQ Digital E1/T1 PCIe Yes Full size HMP DNI

DNI610TEPEHMPQ 2 Digital E1/T1 trunks PCIe Yes Full size HMP DNI

DNI300TEPHMP Digital E1/T1 PCI Full size HMP DNI

DNI601TEPHMP 2 Digital E1/T1 trunks PCI Full size HMP DNI

DIVA Analog 4 PCI 4 ports analog PCI Full size Dialogic Order Codes:EMEA: 306-232China: 306-260US&JAPAN: 601-310-50

DIVA

DIVA Analog 8 PCI 8 ports analog PCI Full size Dialogic Order Codes:EMEA: 306-233China: 306-259US&JAPAN: 601-309-50

DIVA

DIVA Analog 4 PCIe 4 ports analog PCIe Half length, full height

Dialogic Order Codes:EMEA: 306-389US&JAPAN: 601-313-50

DIVA

DIVA Analog 8 PCIe 8 ports analog PCIe Half length, full height

Dialogic Order Codes:EMEA: 306-395US&JAPAN: 601-317-50

DIVA

Table 8-3: Amount of Dialogic Boards per Server Type

Server Type Amount of Dialogic Boards

HP DL380 G5 Up to 3

HP DL360 G5 Up to 1

Dell PowerEdge 2950 Up to 1- or -Up to 2 x 4 port-analog boards

Dell PowerEdge 2970 (2U) Up to 1- or -Up to 3 x 4 port-analog boards

IBM Server x3650 Up to 1- or -Up to 2 x 4 port-analog boards

IBM Server x3655 Up to 1



Dialogic Boards - Allowed Mixtures

Dialogic Boards - Allowed Mixtures Table 8-4: Dialogic Boards - Allowed Mixtures

Dialogic SR6 Analog

Dialogic SR6 Digital E1/T1

Dialogic DIVA Analog

Dialogic HMP Digital E1/T1

Dialogic HMP IP

Dialogic SR6 Analog

Yes No No No No

Dialogic SR6 Digital E1/T1

No Yes No No No

Dialogic DIVA Analog

No No Yes Yes Yes

Dialogic HMP Digital E1/T1

No No Yes Yes Yes

Dialogic HMP IP

No No Yes Yes Yes

• A mixture of E1 and T1 boards on the same Telephony Services Server is not supported.

• Dialogic Boards cannot be used in an SMB deployment.

• The Telephony Services Server for NICE Perform 3.2 supports Dialogic Driver SR 6.0 Service Update 235 starting from NICE Perform 3.2.11.

• The Telephony Services Server for NICE Perform 3.5 supports Dialogic Driver SR 6.0 Service Update 235 starting NP 3.5.4.

• The Telephony Services Server supports only the DIVA Driver 8.5.

• The Telephony Services Server supports only the HMP 3.0 Service Update 262.

• Virtual machines are not supported.

• JCT analog boards support Windows 2008 Release 1 (32-bit), Windows 2008 Release 1 (64-bit) and Windows 2008 Release 2.This requires using Dialogic driver SR6.0 with service update 234 and starting from NICE Perform Release 3.2 Update Pack 11 and NICE Perform Release 3.5 Update Pack 4.



9

Network Embedded Logger

Contents

Network Embedded Logger.........................................................................................140

Chapter 9: Network Embedded Logger


139



Table 9-1: Network Embedded Logger (NEL)

NICE Perform

AXP Models ISR Models Minimum ISR IOS AXP OS

3.1

AIM 102

According to Cisco's website 28xx, 38xx29xx, 38xx with a special adapter

12.4.15(t) for 28xx and 38xx.15.0.1 (m) for 29xx and 39xx

1.1.1NME 302

NME 522

3.2

NME 302

1.1.xNME 502

NME 522

140 Chapter 9: Network Embedded Logger


Index
A
AMD processor based hardware platform 93application delivery server 77applications server

hardware and software requirements 21partitioning requirements 117

Bbackup devices 131

certified backup devices per server type 132Branch VoIP Logger (RAID 1)

partitioning requirements 120Branch VoIP Logger (RAID 5)

partitioning requirements 121Branch VoIP Logger server

partitioning requirements 120branch VoIP Logger server

hardware and software requirements 43

CCitrix server

hardware and software requirements 77Citrix Xen 110clustered applications server


clustered database serverhardware and software requirements 29partitioning requirements 118

clustered interactions center serverhardware and software requirements 38partitioning requirements 119

Content Analysis server - speech to text serverhardware and software requirements 66partitioning requirements 123

Content Analysis server - text analysis serverhardware and software requirements 69partitioning requirements 124

Content Analysis server - word search serverhardware and software requirements 63partitioning requirements 123

DData Mart server


database serverhardware and software requirements 26partitioning requirements 118

Desktop Analytics serverhardware and software requirements 60partitioning requirements 123

dialogic boards 133allowed mixtures 137certified dialogic boards 136legacy boards 134mixtures 137number of dialogic boards per server type 136

Hhardware platforms 91

agent workstation hardware platform 100agent workstation with VRA hardware

platform 100applications suite workstation hardware

platform 99blade hardware platform 1 96blade hardware platform 2 97branch VoIP Logger hardware platform 102cluster hardware platform 1 98hardware platform 1 92hardware platform 2 93hardware platform 3 94, 95NICE Sentinel hardware 98remote tape server workstation hardware

platform 101Sentinel hardware 101

hardware requirements 11High End Intel processor based hardware

platform 94Hyper-V 108

Iintel processor based hardware platform 92interactions center server - distributed

Index

NICE Perform eXpress Release 3.2/3.5: Certified Servers Guide (Rev. A1)Confidential and Proprietary Information of NICE Systems Ltd.

141

partitioning requirements 116Interactions Center server and Multi Channel

Interaction Center (Semi-Distributed AQO) 35

MMicrosoft Hyper-V 108

configuration 108supported platforms 108

NNEL 139, 140Network Embedded Logger 139, 140NICE Sentinel


NiceScreen Logger serverhardware and software requirements 45partitioning requirements 121

Ppartitioning requirements 111

RRAM requirements 127

NPR3.2 new installations 128NPR3.2 or 3.5 installations + IA 129NPR3.5 new installations 128

Ssemi-distributed database and Data Mart server


semi-distributed NICE Perform serverhardware and software requirements 18partitioning requirements 115

server requirements 11application delivery server

hardware and software requirements 77applications server


Branch VoIP Logger (RAID 1)partitioning requirements 120

Branch VoIP Logger (RAID 5)partitioning requirements 121

Branch VoIP Logger serverpartitioning requirements 120

branch VoIP Logger serverhardware and software requirements 43

clustered applications serverhardware and software requirements 24partitioning requirements 117

clustered database serverhardware and software requirements 29partitioning requirements 118

clustered interactions center serverhardware and software requirements 38partitioning requirements 119

Content Analysis server - speech to texthardware and software requirements 66partitioning requirements 123

Content Analysis server - text analysis serverhardware and software requirements 69partitioning requirements 124

Content Analysis server - word searchhardware and software requirements 63partitioning requirements 123

Data Mart serverhardware and software requirements 51partitioning requirements 122

database serverhardware and software requirements 26partitioning requirements 118

Desktop Analytics serverhardware and software requirements 60partitioning requirements 123

interactions center server - semi-distributedpartitioning requirements 116

Interactions Center server and Multi Channel Interaction Center (Semi-Distributed AQO) 35

NICE Sentinelhardware and software requirements 72partitioning requirements 124

NiceScreen Logger serverhardware and software requirements 45partitioning requirements 121

semi-distributedhardware and software requirements 18partitioning requirements 115

semi-distributed database and Data Mart serverhardware and software requirements 32partitioning requirements 116

SMBhardware and software requirements 80partitioning requirements 125

Storage Center serverhardware and software requirements 57partitioning requirements 122

Telephony Services serverhardware and software requirements 54partitioning requirements 122

unified cluster serverhardware and software requirements 16

Index


142

partitioning requirements 114unified recorder


unified serverhardware and software requirements 13partitioning requirements 113

VoIP Logger serverhardware and software requirements 40partitioning requirements 120, 121

windows media streaming serverhardware and software requirements 75

SMBhardware and software requirements 80partitioning requirements 125

software requirements 11SQL server requirements 127

NPR3.2 new installations 128NPR3.2 or 3.5 installations + IA 129NPR3.5 new installations 128

Storage Center serverhardware and software requirements 57partitioning requirements 122

TTelephony Services server


Terminal serverhardware and software requirements 77

Uunified cluster server

hardware and software requirements 16unified recorder


unified recorder Intel processor based hardware platform 95

unified serverhardware and software requirements 13partitioning requirements 113, 114

Vvirtualization 103

Citrix Xen 110Microsoft Hyper-V 108VMWare 104, 105

VMWare 104configuration 105supported components for VDI 104supported platforms 104

VoIP Logger serverhardware and software requirements 40partitioning requirements 120, 121

Wwindows media streaming server 75WMS server

hardware and software requirements 75workstation requirements 83

agent workstation 84agent workstation with VRA 84Applications suite workstation 84applications suite workstation 84CA NMS Remote Admin Client

workstation 87media library application workstation 87NICE Sentinel remote client 84remote tape server workstation 87Sentinel Remote Client 84specification tables 84VRSP/FSP dedicated machine 87

Index


143

information in this document is subject to change without notice and does … · fax: 09-775-3000...

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