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INFORMATION

MANUAL

for

PAINT

DEPOTS

PRODUCT CARE PAINT STEWARDSHIP PROGRAM

September 2003

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PRODUCT CARE - PAINT DROP DEPOT TRAINING MANUAL SECOND EDITION (JANUARY 2003) 1

TABLE OF CONTENTS

CHAPTER 1 INTRODUCTION 1

Information About Product Care 3

Information For The Depot Operator 5

Information For Depot Employees 9

CHAPTER 2 APPROVED PRODUCTS 11

Products Accepted By The Program 13

Products Not Accepted By The Program 15

CHAPTER 3 OPERATION OF THE DEPOT 17

Setting Up The Depot 19

Receiving Products From Customers 21

Storing Products Correctly 23

Exchanging Paint Products 24

Shipping Products 25

Inspections, Training & Records 27

CHAPTER 4 HEALTH & SAFETY 29

Health & Safety Hazards 31

CHAPTER 5 SPILLS 33

Spill Response 34

APPENDIX

1. Definitions

2. Paint Exchange & Inspection Forms

3. Emergency and/or Incident Report

4. Quiz

5. Sample Photos

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INTRODUCTION

In this chapter you will find

• Information about Product Care

• Information for the depot operator

• Information for depot employees

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Product Care

About Product Care

Product Care is a way for people to return leftover household paints through local collection

depots. It is managed by the Product Care Association, an organization formed by industry in

response to BC’s Post-Consumer Paint Stewardship Program Regulation.

This regulation requires manufacturers of paint products to ensure leftover paint and paint-related

products covered by the regulation are collected, reused or disposed of in a way that protects the

environment from harm. This helps prevent pollution because products are no longer discarded

or put in the garbage.

Through its education program Product Care encourages consumers to assist the program and do

their part in protecting our environment by using the following practices.

• Buy only the amount of product needed for the job.

• Use up all the product themselves or give leftovers to a

friend or neighbour who can use them.

• Store products safely for future use in properly sealed

original containers.

• Dispose of leftovers safely and responsibly at a Product

Care Depot.

More Information

Depot staff may obtain further information by contacting

Product Care at 1 888 772 9772 toll free in BC or 604 592-2972 in the Lower Mainland.

Consumers may obtain program information by calling the Recycling Council of BC Hotline at:

604 732-9253 in the Lower Mainland or 1 800 667-4321 toll free in BC

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INFORMATION FOR THE DEPOT OPERATOR

Know Your Responsibilities

As the operator, you are responsible for correctly maintaining the Product Care program at your

depot. This means that you must ensure that:

• the requirements described in this manual are applied correctly at the collection depot

• employees have read this manual and successfully completed the quiz to demonstrate they

know the practices they must use.

You must also be aware that, in addition to the requirements of this program, the depot is a place

of work regulated by the Workers’ Compensation Board (WCB). This means that you must

ensure workers are properly equipped for their work and they understand:

• the hazards they may encounter in their work

• the safety practices needed to protect themselves from harm, and

• the actions they may need to take in an emergency, such as a spill.

Further information about workplace safety can be obtained from your local WCB office.

Use This Manual For Training

This manual must be used to instruct workers in the correct handling and storage practices for

paint products collected under the program. You may find that workers are unfamiliar with

equipment such as a tubskid or they may not understand precautions needed for their safety.

If workers have questions about subjects in the

manual, the best way to help them is to explain or

show them the correct practice. For instance, you can

explain how to deal with an angry customer or show

them how to store a product correctly.

Appendix 4 of this manual contains a quiz to give to workers after they have read the manual. A

copy of the quiz is provided in the envelope at the end of the manual for photocopying.

Be sure to photocopy the page for continued use in your training programs as this is the

only copy of this page provided in your manual.

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Workers must complete the quiz and then give it to you so you

can check their answers and confirm they understand the

information.

The correct answers are provided in the envelope at the end of

this manual. Check the employees’ answers and mark the

score on the bottom of the quiz. Make sure it shows the name

of the employee and is correctly dated, then sign your name at

the bottom of the quiz to show that you have checked it.

If you think a worker may not have learned some of the information, review it with the worker

until it is understood. Then, a note on the quiz that you have corrected any misunderstanding.

The completed quiz is your record that workers have been instructed. It must be kept available

for inspection by a Product Care representative. This instruction must be renewed annually.

Assist Workers With English As A Second Language Or Difficulty In Reading

If it appears that a worker has not learned the information in the manual (for example, cannot

complete the quiz or is unable to look up the answers) you must consider whether the employee

can do the work correctly. As the depot operator, it is your responsibility to make sure that work

is performed safely.

Keep Important Records On Hand

The following records must be kept in a secure location so

they can be produced when requested by a Product Care

representative or WLAP compliance officer:

• Bills of Lading (shipping documents) for products

collected from the depot

• Monthly Depot Inspection Checklists

• Emergency and/or Incident Reports

• Records of Training.

Please note that we recommend that you keep these records

for a minimum of two years.

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Supplies Provided By Product Care

This manual contains the information you need to operate the program correctly. In the envelope

at the end, there are several important forms to use and photocopy as needed. They include:

Form 1 a paint exchange form

Form 2 a monthly depot inspection checklist

Form 3 instructions for dealing with a spill

Form 4 instructions for requesting shipments and emergency contacts

Form 5 a quiz to be used for instructing workers

Form 6 a separate answer sheet to the quiz

Form 7 an emergency and/or incident report form.

The program will also supply you with brochures containing important information about the

program and the products that may be returned. More brochures may be obtained by phone or fax

from the Product Care office. Phone: 1 888 772 9772 toll free in BC or 604 592-2972 in the

Lower Mainland. Fax: 604 592-2982.

A number of supplies are also provided to assist you in maintaining the program. They include:

• Storage containers (tubskids)

◊ Two or more tubskids (4 max. if stored inside)

◊ one for aerosol paint products

• Safety equipment

◊ a spill kit

• Signs providing consumer information

◊ a sign warning that abandonment of products is prohibited

◊ a sign describing the program and the products accepted/not accepted

The program does not provide personal protective gear that may be required by the Workers'

Compensation Board for your place of work, such as protective clothing, safety shoes, hard hats

or special equipment that may be needed in a fire or other emergency.

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Visits By The Product Care Representative

The depot may be visited regularly by a representative.

Please assist the representative by having your

records readily available.

This visit will also be a valuable opportunity for

you to discuss any concerns or questions you may

have about the program.

How To Get More Information

Depot staff may obtain further information by contacting Product

Care at 1 888 772 9772 toll free in BC or 604 592-2972 in the

Lower Mainland.

Consumers may obtain program information by calling the

Recycling Council of BC Hotline at:

604 732-9253 in the Lower Mainland

or

1 800 667-4321 toll free in BC

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INFORMATION FOR DEPOT EMPLOYEES

How To Use This Manual

Read the following instructions completely before beginning.

Each chapter in this manual deals with an important part of the Product Care Paint Program. A

summary at the beginning of each chapter explains what the chapter is about.

Read each chapter. If a word is not easy to understand, it may be explained in the Definitions in

Appendix 1 of this manual. If it is not, ask the depot operator to help explain it to you or call

Product Care.

Inform the depot operator when you have finished

reading the manual, because you must complete a

short quiz to test your knowledge of the Paint

Program.

Write your name and the date on the quiz. Answer all

the questions. If you do not know an answer, look it

up in the manual.

When you finish the quiz, give it to the depot

operator for checking. He will write your score at the

bottom and sign it to show it has been reviewed. You

are then finished your instruction.

If there were any items that were not completed

correctly or that you did not understand, now is the time to review the information with the depot

operator.

Be sure to find out where this manual is kept. You may need to use it until you become familiar

with the program and the products brought to the depot.

Know Your Responsibilities

All depot workers are responsible for ensuring their work is performed correctly. This means that

you must:

• take part in any instruction or training offered

• use the work practices described in this manual, and

• report any condition to the deport operator that you think may be dangerous.

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•

APPROVED PRODUCTS

In this chapter you will learn about

• Products that are accepted by the program

• Products that are not accepted by the program

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PRODUCTS ACCEPTED BY THE PROGRAM

WE TAKEWE TAKEWE TAKEWE TAKE

�� Consumer latex, alkyd, �� Paint aerosols of all types,

enamel & oil-based paints including automotive and

�� Porch, floor & deck paints industrial products

�� Interior & exterior varnishes & Voluntary limit: 50 per visit

urethanes

�� Primers, undercoats, block fillers &

sealers

�� Marine enamels

�� Wood finishing oils, stains & shellac

�� Latex driveway sealer

�� Rust paint, decorative metal paints

�� Fence, barn & swimming pool paint

Voluntary limit: 10 per visit

Maximum size 20 L (5 gallons) (Empty containers are accepted.)

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PRODUCTS NOT ACCEPTED BY THE PROGRAM

For Safety: Cans must be sealed and labeled

PAINT PRODUCTS NOT ACCEPTED

8 Paint in glass containers

8 Traffic marking paints

8 Non-aerosol craft paints

8 Non-aerosol automotive paints

8 Paints labeled “Industrial use only” e.g. two-part paints,

part A, or B; reducers; catalysts; quick dry, fast dry; QD; rapid dry;

baked on coatings; hardeners

8 Resins

8 Mixed oil based paint with latex paint

8 Lubricant, oils

8 Roof patch, tars and grease

8 Brushes, rags and rollers

8 Paint containing foreign objects

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OPERATION OF THE DEPOT


• Setting up the depot

• Receiving products from consumers

• Storing products correctly

• Exchanging paint products

• Shipping products from the depot

• Inspections, training and records

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SETTING UP THE DEPOT

Security

When the depot is closed or not attended, access by people or animals

must be prevented to ensure that stored products are protected from

incorrect handling or damage.

Also, make sure that all tubskids are either secured inside a fenced

enclosure or inside your depot.

Access To The Depot

The collection depot must be open for the public to return leftover products during regular

business hours and at least 5 days a week. One of the days must be a Saturday unless otherwise

agreed to by the program representative.

The Sign At The Main Entrance

This sign must be in a highly visible

location at the entry of the depot. If the

depot is operated after dusk the sign must

be illuminated.

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Sign In The Collection Area

This sign must be in a highly visible location where consumers can clearly see them and provided

with lighting if the depot is operated after dusk.

The storage area must have a minimum of 2 tubskids for storing products.

All accepted non-aerosol paints are placed in one tubskid.

All aerosol paints, including automotive and industrial paints, are placed in the "AEROSOLS"

tubskid which is caged with wire mesh. This cage must be locked at all times.

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RECEIVING PRODUCTS FROM CONSUMERS

Greeting The Consumer

The attitude of consumers can depend on how well they are treated at the depot. A pleasant

attitude and willingness to answer questions will encourage people to use the program. It will

also help to prevent unpleasant situations where a consumer becomes angry or upset with the

program.

Examining The Product

Products must be examined to ensure they are:

• accepted by Product Care

• in proper containers, labeled with their contents

• sealed to prevent leakage.

IMPORTANT: Never open a product to see what is inside.

Dealing With An Unacceptable Product

If a product cannot be accepted, it must be refused and given back to the consumer. Use the sign

and brochures provided by the program to explain the types of products that may be returned.

If the product is one that may be put in the garbage with other household waste, be sure to give

the consumer this information and apologize for any inconvenience that has been caused.

Although empty cans are accepted, encourage consumers to remove the lids of empty cans and

dispose of them through local metal recycling programs.

Dealing With An Angry Or Abusive Consumer

Being polite and professional is often the key to diffusing a

difficult situation. Offer the consumer the Product Care

brochure that explains the program. This may prevent the

consumer from making the same mistake again.

If need be, contact the Recycling Hotline for clarification at:


604 732-9253 lower mainland

Or contact Product Care at:


604 592-2972 lower mainland

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Number Of Products Accepted

Program policy is that consumers may return up to 10 paint cans and up to 50 paint aerosol cans

at one time. The depot may take up to 25 paint cans from a consumer if:

• there is enough room to store all the paint in the tubskids, and

• there is still room for other consumers to drop off paint until a pick-up can be scheduled.

Handling Products Safely

Products should be examined at the consumer’s vehicle to ensure they are clearly labeled and in

sealed, leak-proof containers before they are accepted.

Once inspected, remove the containers from the vehicle and place them in a transfer area.

At regular intervals, take the products from the transfer area and place them in the correct

tubskids.

Consumers should not place products directly into tubskids because they may choose the wrong

tubskid or they may pack the products incorrectly.

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STORING PRODUCTS CORRECTLY

Storing Products Correctly

Paint products received at the depot must be stored correctly to ensure that the containers will not

be knocked over, spilled or add to the risk of fire.

Here are some simple rules for packing products in the tubskids.

• Pack all products with the lids upright so they do not leak or spill.

• When a tubskid is full, make sure the contents are well packed and the tubskid lid is in place.

• Never over-fill a tubskid. Make sure the lid sits flat on top.

• Place ONLY paint aerosols into paint tubskids. Any products accidentally accepted that are

not paint aerosols must be bagged and disposed of in the depot's regular garbage.

• Always move the hanging signs from the full to the empty tubskid when they are exchanged.

IMPORTANT:

All paint products must be stored in the correct tubskids at the end of each business day.

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EXCHANGING PAINT PRODUCTS

Some depots operate a paint exchange program, where consumers can take paint that has been

returned. Please note that the exchange program does not include any aerosols. In order to protect

yourself from liability please follow these procedures.

• First, the orange paint exchange sticker must be attached to each can that is taken by a

consumer.

•••• The person removing the paint must fill out the information required on the paint exchange

form. A copy of the form is shown in Appendix 2 and a copy is provided for photocopying in

the envelope at the end of the manual.

• Consumers using the paint exchange must read and understand the orange waiver label

before signing the exchange form.

•••• At the end of each month, mail or fax (604-592-2982) paint exchange forms to Product Care

in order to receive your monthly payment for operating as a paint depot. The exchange form

and the monthly depot inspection check list (paint depot section only) must be sent into

Product Care no later than the 10th of the following month in order to receive your payment.

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PAINT EXCHANGE PROGRAM The Paint Exchange program allows consumers to take paint away from the depot free of charge for reuse. Consumers must be made aware that the paint is on a “AS IS” basis and we can not guarantee quality. They are to read the Paint Exchange form prior to signing it as it is a Release Form. A Waiver/Liability Release sticker must be placed on each container the consumer takes. No opening of any container is allowed. Because most of the forms are faxed – whenever possible:

• Please print

• Please use blue pen

• Please stop writing when the lines are used up. It’s okay to start a new form even if it’s only for 1 person

INSTRUCTIONS FOR PAINT EXCHANGE PROGRAM:

1. Print the Depot name and full mailing address. Please see sample of completed form on second page.

2. After the consumer has chosen what paint they will be taking, while you are putting on

the Waiver/Liability Release Sticker on every container that goes out, please have the customer complete the Monthly Paint Exchange Form by:

3. They print the date they are taking the paint

4. They print their name or their organization’s name and then write their signature. 5. They print their phone number or the phone number of their organization 6. Sort out the sizes of the containers – 5 gallon or 1 gallon so that you can complete the

Quantity section of the form. We are only tracking 1 gallon or larger sizes. If the container size is smaller than 1 gallon there is no need to record it. Only write down the size of the container – do not estimate what the contents are.

7. Determine if the paint is Latex (Water Based) or Alkyd (Oil Based)

8. If the paint is Latex, write the number of containers being taken in the correct column.

For example, if 3 – 5 gallon containers and 6 – 1 gallon containers are being taken then

in the 5 gal column write 3 and in the 1 gal column write 6. 9. If the paint is Alkyd, write the number of containers being taken in the correct column.

For example, if 2 – 5 gallon containers and 8 – 1 gallon containers are being taken then

in the 5 gal column write 2 and in the 1 gal column write 8.

10. At the end of the page, add up the total number of containers and write this number in.

11. At the end of each month the Monthly Paint Exchange Form is sent to Product Care’s office is Surrey, BC and must be received by the 10

th of the month.

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SHIPPING PRODUCTS

Requesting A Shipment

Shipments should be ordered when:

• ½ of the tubskids on your site are full.

• the aerosol tubskids is ¾ full.

Shipments may be ordered by calling ext. 202

at the following numbers:

(604) 592 2972 in the Lower Mainland

1-888-772-9772 elsewhere in B.C.

Information To Provide

When ordering a shipment for picked up please indicate:

• Your depot name

• Your name

• Number and type of tubskids (paint and aerosol).

• Any supplies required (spill kits refills, labels etc.

Preparing Tubskids For Removal

On the scheduled shipping day, tubskids should be packed and the loading area kept clear. Assist

the transporter in labeling tubskids with the depot number and bill of lading number.

If the transporter asks for assistance in loading tubskids onto the vehicle, be sure to follow the

instructions of the driver and to use proper safety precautions when loading.

Tubskids should be packed and the loading area kept clear on the scheduled shipping day.

All tubskids will be labeled and identified with a depot number and bill of lading number by the

transporter.

Handling Products Safely

Make sure products are safely packed and that no large containers are sticking out to prevent the

lid from closing. If a lid cannot be closed, the transporter will ask you to put the overflow into the

replacement tubskid.

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When loading, there is a greater risk of an accident such as

a spill. Be sure you know where the spill control supplies

are located and that you have access to them.

NOTE: It is the responsibility of the depot to ensure the

forklift operator has had appropriate trainging.

If using a forklift:

• select a level loading area that is free of obstructions

• make sure the load is correctly placed on the forks

• drive slowly and load carefully.

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INSPECTIONS, TRAINING & RECORDS

Inspections

Each month depot staff must perform a physical inspection of Product Care equipment, including

signs, tubskids and spill kit. Example of Monthly Depot Inspection Checklist form is shown in

Appendix 2 of this manual.

The envelope at the end of the manual contains a copy of this form that you may photocopy. A

completed inspection form should then be mailed or faxed to the program headquarters. It must

be received before the 10th of the following month in order for the monthly storage fee to be paid.

Training

All depot workers must understand the information provided in this manual and successfully

complete a quiz provided at the end before performing any duties under this program. The

completed quiz for your employees are your records of instruction and must be kept at the depot.

Each employee must rewrite the quiz every year to renew his/her knowledge and qualifications.

Records

It is important to keep a record of the products collected under this

program. The driver removing leftover products from the depot will

complete a Bill of Lading for products being removed.

The driver will ask for a signature as this is your receipt for the products

collected. Keep the depot’s copy in a secure place. It is the receipt your

depot needs to confirm that the monthly payments are accurate.

Inspection records and records of employee training should also be kept

in a secure location at the depot so they can be produced if requested by

the Product Care representative.

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HEALTH AND SAFETY

In this chapter you will learn about safety hazards, including

• Tripping hazards

• Lifting hazards

• Poisons

• Compressed gas

• Fire hazards

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HEALTH & SAFETY HAZARDS

Tripping Hazards

Because products must be carried from the customer vehicle

to the tubskids, pathways must be well lit and kept clear of

obstructions.

Lifting Hazards

Removing products from a customer’s vehicle and placing them in

tubskids requires bending and lifting. Doing this incorrectly could cause

an injury so simple precautions should be used.

• Bring objects near to the body when lifting and do not try to lift at

arms length.

• Bend the knees and keep the back straight.

• Never try to lift more than can be lifted safely. Ask for assistance if it

is needed.

Poison Hazards

When a product displays the Skull and Crossbones

symbol, it is a warning that the product could be

poisonous if you breath in it's vapours, you accidentally

swallow it or it touches your eyes or skin.

Labels with this symbol often tell you to avoid exposure

to the product or to wear protective equipment.

For this reason you must never accept containers that are leaking or poorly sealed.

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Compressed Gas Hazards

A compressed gas is a product with the contents under pressure, for example an aerosol can.

When a product displays this symbol, always handle and store the

product carefully. It may be dangerous if the container is accidentally

heated, punctured or crushed.

Tubskids for aerosol products contain a chain link cage to provide

protection in a fire.

Always keep the cage lid closed and secured when the aerosol tubskid is not in use.

Fire Hazards

Products accepted by Product Care are combustible but they are not flammable. This means that

they can burn and may act as fuel in a fire but they do not burst into flame explosively like

gasoline (which is flammable).

This is one of the important reasons why you must check a product to make sure it is accepted by

the program.

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SPILLS


• Dealing quickly with spills

• Spill kits

• Training

• Reporting spills

• Spill response procedures

SPILLS

The information in this Chapter is to

assist you in dealing with a spill if a

product is dropped or damaged in

handling. It is important that all depot

workers know the correct actions to be

taken.

In this section are instructions for dealing with the spill.

This information is also provided in the envelope at the

end of the manual and should be posted in a visible

place.

Also provided is a form for reporting the spill to the program office. This form is shown in

Appendix 3 and is also provided for photocopying in the envelope at the end of this manual.

IMPORTANT: Always be sure to act quickly when dealing with a spill so that paint does

not harm the environment.

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Spill Kits

This program provides each depot with a spill kit. Be sure that the kit contains all of the supplies

that were originally provided and that it is accessible at all times.

Training

If depot workers are given responsibilities in an emergency, they must be instructed in their

assigned duties, including the correct use of emergency equipment or emergency procedures.

They should also practice the correct response actions on a regular basis. Local fire departments

may be contacted for instruction on procedures for handling fire fighting equipment.

Reporting Spills

All spills must be reported to the program office at 1 888-772-9772 (24 hrs). The Emergency

and/or Incident Report must be sent to Product Care immediately.

Spill Response Procedures

A small spill can be dealt with by depot

workers using the following six steps.

1. Ensure personal safety

Put on the protective gear provided in the

spill kit.

2. Stop the flow

Place the spilling container upright or in a position where the least amount will spill or place

something under it to catch the spill.

3. Secure the area

Restrict entry into the spill area to those controlling the spill.

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4. Contain the spill

If necessary, protect drains, then place absorbent on the spill or place barriers to keep the spill

inside a small area.

5. Clean up the spill

Collect all the spilled material with absorbent and place it in plastic bags along with any used

spill control supplies, contaminated protective clothing and cleaning materials.

Seal the bags and place them in a tote for disposal.

Put a label on the tote to identify the contents and place the tote in the appropriate tubskid.

Remove any clothing that may be contaminated. Wash thoroughly to remove spilled material

from your hands or body. Replace any used spill control supplies.

6. Report the spill

Report the spill to the program office.

Fill in the Emergency and/or Incident Report with all the details of the spill and send it to the

Product Care program office immediately.

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PRODUCT CARE - PAINT DEPOT TRAINING MANUAL APPENDIX 1 SECOND EDITION (JANUARY 2003)

DEFINITIONS


DEFINITIONS

abandoned - products left at the depots after hours or left without the operator’s permission

aerosols - products that are in a container under pressure, like “bug spray”

appendix - information in the back of this manual

bill of lading - a shipping document used to keep track of products removed from the depot

consumer product - a product sold to the public (not a commercial product)

Product Care Stewardship Program - another collection program for leftover pesticides, flammable

liquids and gasoline

dangerous goods - goods that are managed under special laws because they are hazardous

exposure - contact with a product

flammable liquid - consumer products with a flammable symbol that are not accepted under this program

household paints - paint products that are not intended for commercial or agricultural use

impervious - cannot pass liquid through it

personal protective equipment - special safety gear worn to protect against exposure to a product

TDG - “Transportation of Dangerous Goods” (See “Dangerous goods”)

tubskid - a special leak-proof container for storing collected paint products

Workers Compensation Board (WCB) - the government agency regulating safety in the workplace


PAINT EXCHANGE & INSPECTION FORMS


** For Reference Only **

FORM 2 PRODUCT CARE

Please submit this form monthly to:

12337 - 82A Avenue, Surrey, B.C. V3W 0L5

Phone: 604 592-2972 Fax: 604 592-2982

MONTHLY DEPOT INSPECTION CHECKLIST MONTH YR

Check ( √ ) or Cross (X) each box.

PAINT & MULTI DROP DEPOT: SECTION A

� Tubskids & lids are in good condition.

� Spill Kits complete and ready for use.

� All current staff have been trained and tested.

� Collection area is clean and organized � Program Brochures available.

� Number of tubskids on site (write) ____________

� Authorized Depot & We Accept and Don’t Accept signs

are clean, in place and readable.

� Training Manuals are available to staff.

� Container identification labels. (no longer used) � Depot is locked and secured after hours.

PAINT PLUS DEPOTS STORAGE ROOM: SECTION B

� Storage Room sign and No Smoking sign is clean, in

place and readable.

� No cracks are visible in the roof and walls.

� Ramp is in good condition (where applicable).

� The three ventilation areas are clear and clean. � Ventilation (electric fan or “spinner”) is working well.

� There are 10 (ten) totes at the depot. � There are 1-3 totes in the reception area. � There are a minimum of 6 (six) unused bags of absorbent.

� Gasoline vouchers on hand.

� Light in room is working.

� Left door deadbolts (both top and bottom) are working

properly and in locked position.

� Right door opener is working properly.

� Door lock working properly and key available.

� Door magnets are working properly.

� Fire extinguisher is properly mounted outside room, charged

and ready for use.

� Spill kit is complete and unused.

� Safety goggles and chemical resistant gloves are available.

� Eyewash station filled and eyewash bottle filled.

FLAMMABLE/PESTICIDE TUBSKID PACKAGING:

� Two solvent tubskids are properly sorted.

� Pesticide tubskid is properly sorted. � Gasoline containers are placed upright in the bottom of

the solvent tubskids.

� Glass and fragile containers in all tubskids are packed with

absorbent in totes.

� Products in all tubskids are packed upright. � Aerosol cage is properly sorted and secured.

Please provide comments on the above items that have a cross (7) and list any items you need:

Depot Name Date

Print Name Signature

FORM 2 PRODUCT CARE


EMERGENCY AND/OR INCIDENT REPORT

FORM 5 Product Care Stewardship Program (Page 2 of 2)

PRODUCT CARE ASSOCIATION

EMERGENCY and/or INCIDENT REPORT

(Page 1 of 2)

Depot Name: _____________________________

Depot Location: _____________________________

Employee Name: _____________________________

Telephone Number: __________________________

Date of incident: __________________ Time of incident: _____________________

Check one of the following emergencies and fill out the appropriate information:

Attach a separate form if you need more space

� SPILL?

� Spill in parking lot � Customer caused the spill

� Spill in reception area � Spill caused chemical reaction, if so list

� Type of surface spilled on θ gravel θ asphalt θ concrete θ wood

The chemicals involved (if known)

_____________________________________ � Spill in other area ____________________

___________________________________

� FIRE?

� Fire in parking lot � Fire in reception area � Fire in paint aerosol tubskids � Fire Department called

� Fire in paint tubskids � Fire extinguishers used (If so, the unit(s)

must be serviced)

� Fire in any other location_____________________________________________

� PROPERTY DAMAGE?

� Equipment damaged

� Tubskid damaged

� Building damaged

� Other property damaged

__________________________________

GO TO PAGE 2

FORM 5 Product Care Stewardship Program (Page 2 of 2)

PRODUCT CARE STEWARDSHIP PROGRAM

EMERGENCY AND/OR INCIDENT REPORT

(Page 2 of 2)

Describe in detail the incident, or accident. This includes exposure to chemicals, smoke, chemical

inhalation and bodily injuries, as well as property damage. If a spill occurred, what was spilled, and

any other information that is important to this incident

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Describe your response effort (what did you do?)

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Was staff wearing protective gear

� YES � NO

Was anyone hurt?

� YES � NO

If yes, please attach a copy of the WCB Form and Record to this report

What are your suggestions to help prevent this incident from happening in the future?

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Telephone and report the incident immediately on the emergency telephone line. Please complete the

information and fax or mail (and other forms if applicable) to Product Care. The mailing address, fax, and

emergency telephone number are below:

12337 82A Ave., Surrey, BC V3W 0L5 FAX: (604) 592-2982

EMERGENCY TELEPHONE (24 HOURS) 1-888-772-9772

Employee name:_______________________________

Manager name:________________________________

Signature_____________________________

Signature_____________________________


QUIZ


PRODUCT CARE QUIZ

____________________________________________________

__________________________________

Print your name Date

This quiz lets you see how much you have learned by reading the manual. There may be more than one correct

answer to each question. Circle the best answer, for example b. If you do not know an answer, look it up in the

manual. When you finish, give the quiz to the depot operator to discuss any mistakes or ask any questions you may

have made.

1. This program is called

a. Product Care b. Recycling Program

c. Industrial Products Program d. Provincial Waste Collection Program

2. Consumers can help protect our environment by

a. Not using products that are harmful to the

environment or using less harmful ones

b. Reducing the amount of products used and giving

leftover products to someone who can use them

c. Cleaning-up products spilled outside d. All of these

3. Depot workers are responsible for

a. Taking part in safety instructions b. Using work practices described in the instructions

c. Reporting conditions that may be dangerous d. All of these

4. An inspection of the yard, equipment and supplies is required

a. Once a year b. Once a week

c. Once a month d. Only if there is a fire or spill

5. Which of these products are not accepted by Product Care?

a. Flammable liquids b. Leaking or poorly sealed containers

c. Paint in containers larger than 5 gallons d. All of these

6. What of these leftover consumer products are accepted by this program?

a. Adhesives b. Pesticides

c. Paint products d. Solvents

7. Hazards to be considered when working with returned products are

a. Compressed gas hazards b. Tripping & falling hazards

c. Lifting hazards d. All of these

8. When a product is in a glass container

a. It must be placed in a tote with absorbent b. It must not be accepted

c. It must be sealed in a plastic bag d. It must immediately be placed in a tubskid

9. Aerosol paint cans

a. May be dangerous if crushed b. Could be dangerous in a fire

c. Must be placed in the tubskid with the wire cage d. All of these

10. In case of a spill

a. You must act quickly to control it b. You must inform the program headquarters

c. You must follow spill clean-up procedures d. All of these

When you are finished this quiz, give it to the depot operator for checking.

(The following section is to be completed by the depot operator.)

SCORE: Manager's

_____________ Signature _______________________________________________________


PRODUCT CARE

ANSWERS TO QUIZ

This information is provided for the depot operator to check a completed quiz and discuss any

misunderstandings that the worker may have.

1. This program is called

a. Product Care

2. Customers can help protect our environment by

d. All of these

3. Depot workers are responsible for

d. All of these

4. An inspection of the yard, equipment and supplies is required

c. Once a month

5. Which of these products are not accepted by the program?

d. All of these

6. What of these consumer products are accepted by Product Care?

c. Paint products

7. Hazards to be considered when working with returned products are

d All of these

8. When a product is in a leaking or glass container

b. It must not be accepted

9. Aerosol paint cans are

d. All of these

10. In case of a spill

d. All of these


SAMPLE PHOTOS

5

APPENDIX 5: Product Examples

Deck coating, wood finishing, teak oils and Danish oils are acceptable paint program products.

This is an unacceptable container based on a number of reasons.

1. It has no label.

2. It is an unknown product.

3. Not properly sealed.

4. Container integrity in question.

This product is not acceptable for two reasons.

1. It is not properly sealed.

2. An industrial product.

Appendix 5 – Product Examples

Non-aerosol (liquid) automotive paint is not accepted by the program.

Colorants and tints are not accepted by the program.

Roofing products are not accepted by the program.


Indicators on the label such as “quick drying” are usually a sign that it is an industrial product. WHMIS labelling is another indicator that a product is for industrial or commercial use and not accepted by the program

Other symbols, such as this dangerous goods transportation label, indicate that a container is an industrial product and not acceptable in the program.

Paint in glass containers unacceptable unless it is the original labelled containers, as in the case of some brands of shellacs.


Part A, part B, or two-part paints are industrial and are therefore unacceptable.

Component B on label is an indication of a two-part industrial paint WHMIS labelling is typical of an industrial paint product. Transportation of Dangerous Goods symbols are another indicator of an industrial product. All of these are indicators of unaccepted industrial products.


Transportation of dangerous goods label is an indication of an industrial product and is not acceptable in the program.

Traffic marking paint is an industrial product and is not acceptable.

All glues, contact cement and adhesives are not acceptable in the program as a paint. They are acceptable as a flammable liquid at Multi-Drop Depots if they meet the flammable liquid criteria.


This is not properly sealed and not acceptable into the program. WHMIS label is an indicator of a possible industrial product. You will need to read the label for other indications.

This is an industrial catalyst and is not acceptable in the program. All catalysts are not accepted by the program.

Quick dry, rapid dry, rapid cure, fast dry etc. are unacceptable as they are industrial paint products.


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