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Metropolitan Police Service (MPS)
Information Pack
Sergeant to Inspector Promotion Process
December 2017
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Section Page Number
Introduction 3
About the Met 4
Reward Package 7
The Selection Process 9
How to Prepare 16
Appendix One: Timetable 19
Appendix Two: Met Leadership Framework 20
Appendix Three: Met Values 21
Appendix Four: Assessment Matrix 25
CONTENTS
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INTRODUCTION
Thank you for downloading this information pack and for your interest in the Inspector role. This pack is intended for offi cers thinking about applying for the Inspector promotion process.
The Met is going through the most signifi cant period of change it has ever experienced, alongside the unique and ever challenge of policing London. Against this backdrop, the future of the Met is exciting but not without challenge. This means that as an Inspector, you will need to provide strong leadership and management in a time of unprecedented change within the UK’s largest Police Service.
Now, more now than ever, we need individuals at the Inspector rank, who can instil confi dence and trust in offi cers, teams, partners and the wider community. We are looking for candidates who have a strong track record of delivery in a variety of environments, an ability to work to local objectives within a culture of change, as well as managing their resources effectively.
As a leader, you’ll face a number of challenges including dramatic crime reduction, ensuring that our policing style meets community expectations, and maintaining effective policing against a changing economic climate.
Naturally, this will be an extremely competitive process where we are seeking to identify the best leaders for the Met and the communities we serve. To be successful in this process individuals will need to demonstrate the behaviours, as set out in the Met’s Leadership Framework for Inspectors, and also have a commitment to our Met Values.
If this sounds like you, and you also fulfi l the eligibility criteria listed on page 10, we look forward to hearing from you.
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Origins
Founded by Sir Robert Peel in 1829, the Metropolitan Police Service (MPS) is one of the oldest police services in the world. The original Metropolitan Police District (MPD) covered a seven-mile radius from Charing Cross containing a population of less than two million. This was policed by 1,000 offi cers.
Today, the Met is made up of more than 40,000 offi cers, staff and volunteer police offi cers from the Metropolitan Special Constabulary (MSC).
The current MPD includes the whole of the Greater London Area, covering 620 square miles and over 8.5 million people. Since April 2000, the boundaries of the MPD have mirrored the 32 London boroughs as shown below.
ABOUT THE METROPOLITAN POLICE SERVICE
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ABOUT THE METROPOLITAN POLICE SERVICE
OUR COMMITMENT TO CHANGE
WE HAVE A HIGHLY AMBITIOUS TRANSFORMATION AGENDA
We are creating long term capability and capacity to ensure the Met can be as successful in delivering change as it is in keeping London safe.
The nature of crime is changing – soon the majority will be committed in private against the vulnerable (such as child abuse, domestic violence) or from the keyboard (online paedophilia, exploitation and fraud).
We have signifi cant funding pressures, with £400m to save over the next four years. We will respond to this by changing how we work and delivering a ground breaking transformation programme that will ensure we are better able to succeed against today’s challenges in securing “the safest global city”, and that we respond intelligently to the challenges posed by austerity.
Our Transformation Programme (One Met Model 2020) is driving and supporting 12 major programmes that together will deliver our Strategic Blueprint. Our new Transformation Directorates ensures this work is aligned with a major programme of transformation across the CT Network being delivered in the Met for the whole of the UK policing; and with wider national programmes (including national IT programmes).
Building on the achievements of the last four years, our strategy will deliver an ambitious and wide-ranging set of reforms that will better support the public, better equip our people and ensure the Met can operate through a period of austerity and confi dence.
Our ambition is to secure the biggest possible benefi ts for public safety from investing in our digital future. We’re already building the foundations, a new platform for the public to use our services, smart devices to help offi cers identify and manage risk in real time, and new information systems that will be faster and more effective. Now we must unlock our thinking to achieve a transformation in the way we police, exploiting data to predict & prevent criminality, sharing it with the public so together we can be safer and be as pioneering in the digital age as we were when the Met led the world in using fi nger-prints and then DNA.
For London…
A modern, transformed and more effi cient Met will Protect London by investing more of its time on the areas of greatest threat, risk and harm;
We will make Every Community Safer through our new neighbourhood policing service and a stronger focus on safeguarding to protect the most vulnerable.
For Our People…
We will provide real time information to keep them safe and manage risk, and provide professional support so they can concentrate on their job;
We will deliver a digital service from contact to court to help meet demand, and trust in them to do their job well and have good professional judgement so their time is spent on activities that have the most impact.
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REWARD PACKAGE
Terms of Appointment
You will be appointed to the offi ce and rank of Inspector/Detective Inspector.
Duties and Responsibilities
You may be posted into appropriate roles or directed or required to undertake additional or other duties by the Commissioner, appropriate to your rank, to meet the needs of the business of the Metropolitan Police Service.
Salary and Allowances
Basic Pay:
Offi cers newly promoted to Inspector after 1st September 2017 will join the payscale at point 0 from the date of their promotion.
Pay Point Salary (from 01/09/2017)
0 £51,330
1 £52,722
2 £54,117
3 £55,512
Plus:
• London weighting £2,397 per annum;
• London Allowance £1,011 per annum;
• Rent or Housing Allowance or London Allowance 3 (£3,327 p.a.), depending on personal circumstances and eligibility.
Should you be selected for appointment through this process, any increase to the above basic pay and allowance amounts that become effective after the launch of the promotion process will be notifi ed to you at the point of provisional offer being made.
For those applying who are already Inspectors, you should seek clarifi cation of your starting salary before applying.
Place of Work and Hours
Your normal place of work will depend upon your posting. However, you may be required to travel to such places as may be reasonably necessary for the proper performance of your duties, both inside and outside the UK.
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Working hours are a notional 40 per week, but you are expected to work fl exibly in order to ensure you fulfi l the requirements of the post. Duties may include shift working, including weekends, as part of the on duty cadre arrangement, or managing operations or participation in an on call roster including nights and weekends.
Annual Leave
You will be entitled to paid leave, with the numbers of days per annual leave year being based on your length of service:
Length of Service Annual Leave
Less than 2 years’ relevant service 22
2 or more years’ relevant service 25
5 or more years’ relevant service 25
10 or more years’ relevant service 27
15 or more years’ relevant service 28
20 or more years’ relevant service 30
Travel
Offi cers are eligible for free travel on TfL services and may opt into the ATOC rail travel scheme for as long as this scheme is available and in accordance with the terms of that scheme. The current cost to the individual is £64.88 per month from April 2017.
Reasonable travel and subsistence costs necessarily incurred in the performance of duty will be reimbursed in accordance with the Regulations and Met policies.
Pension
If you are a member of the Police Pension Scheme, all matters concerning your pension will be governed by the Police Pension Regulations 1987 and any subsequent amendments to them.
Business Interests
The expectation is that you will devote your working time to your duties and offi ce. In accordance with Regulation 7 of the Regulations as amended by the Police (Amendment) (no 2) Regulations 2006 you must obtain the written permission of the Commissioner before commencing any Business Interest.
Other Benefi ts
The Met provides a range of voluntary benefi ts through which offi cers can access goods and services at discounted or preferential rates.
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THE SELECTION PROCESS
1. ENTRY TO THE PROCESS
Expressions of interest are invited during the period of Monday 4th December to 23:55pm on Sunday 10th December 2017. You will be able to complete your full application as soon as you have submitted your expression of interest. Once you have completed the eligibility section including personal details you will have expressed an interest in the process and you can continue with your application up until Wednesday 20th December 2017.
The following timeline applies in respect of the application window:
• You will need to complete your expression of interest by 23:55pm on Sunday 10th December
• You should submit your full application as soon as possible after submitting your expression of interest, with the deadline being 23:55pm on Wednesday 20th December
• Your Line Manager and Chief Offi cer will be asked to complete a short questionnaire in respect of your application which will need to be completed and returned to [email protected] by 4th January. You should therefore make them aware that you have applied for this opportunity.
On receipt of a completed online application form an initial sift will be undertaken to ensure you meet our required eligibility criteria.
All expressions of interest and applications will need to be completed and submitted online, via the Met’s recruitment system World Careers Network (WCN). You will be able to access the WCN system, and complete your application, via devices with an internet connection. This means that you can complete your application online at any time and place that is convenient to you, be that from the offi ce, home or even on your smart phone as you go about your day. You will have instant access to your application, which you can save as you go, and any communications regarding the progress of your application will be available via the system.
Before applying, we recommend that you read through this pack carefully.
To view and apply for the promotion opportunity via WCN, please click here to view the Job Board. You will need to click ‘Apply’ at the bottom of the advert to complete your expression of interest. On clicking ‘Apply’, you will be prompted to register for a new user account if you haven’t already done so, and you will just need to follow the instructions.
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THE SELECTION PROCESS
To be eligible to apply for this process, you must:
1. Be a current substantive Sergeant/Detective Sergeant
2. Have a valid NPPF Step Two Legal Examination pass, or a former OSPRE II pass
3. Have an overall competent or exceptional PDR rating for the performance year ending 31st March 2017
4. Meet the Met’s attendance management criteria
5. Be free of any bar to promotion as a result of disciplinary outcomes
6. Work within a Home Offi ce force, or be willing to complete the Certifi cate in Knowledge of Policing (CKP) before being able to take up the post.
The Met’s attendance management policy requires that applications will normally be rejected where an individual has been absent from duty through sickness over the previous three years:
• For an average of more than 6 days per year or;
• Where the individual has been absent from duty on eleven or more separate occasions during those three years or;
• When the individual’s sickness record during the period displays a pattern of absence which would cause the Line Manager to feel unable to rely on a regular pattern of attendance or performance.
Disability and Health Queries
We welcome all applications to this promotion process.
If you consider yourself to have access or reasonable adjustment requirements that need to be accommodated should you be invited to an assessment centre, we would ask that you contact us at the earliest opportunity to request consideration of your needs. When submitting your application form online, you will be asked if you wish to request consideration of a reasonable adjustment or access request should you be invited to an assessment centre.
Should you indicate that you wish for us to consider a reasonable adjustment or access request, we will contact you to discuss your request further, and will seek receipt of a medical report from you to inform the assessment of your request.
The Met Recruitment Team will work with you and your Line Manager where necessary, in consultation with a medical/specialist/professional advisor to develop suitable adjustments where appropriate, to enable equality of opportunity for success in this promotion process.
Professional advice (medical or otherwise) related to a request for access/adjustment needs will be sought in all cases. All matters will be treated in strict confi dence.
To ensure that you are assessed in line with other candidates and within the assessment window we will require your medical report to be sent over to us by Wednesday 20th December. If the report is received after this date there may be a delay in you being assessed.
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Application Form – Candidate Action
The application form will contain three competency based questions, asking you to provide examples of your experience which refl ects the skills and competencies required at the Inspector level. In addition, the application form will include a motivation question to understand your drive and motivation for moving to the rank of Inspector.
For each question asked, you will have 1,600 characters (including spaces), which equates to approximately 250 words. The number of words you will be able to include in your answer will depend on the length of the words used, as the limit to length is based on the overall character count.
The online application form will prevent you from entering more characters than is permitted, so you should structure your answer within the space provided. You may fi nd it helpful to formulate your answers in a word processing package outside of the online recruitment system so you can monitor the word count whilst formulating your best answer. Answers can then be copied and pasted into the online application form for ease.
For each piece of evidence you provide, you must provide the details of an individual who can verify the evidence. Please ensure that all individuals cited as verifi ers within your application form are aware that they have been named in this capacity.
You must complete all sections of the application form before you are able to submit this via the system. Please note that once you submit your online application you will have no further opportunity to amend your information, so it is important that you have fully checked your application before submitting it.
Application Form – Line Manager Action
On receipt of a completed application form, contact will be made with Line Managers and Chief Offi cer by email requesting completion of a short questionnaire where they will be asked to confi rm that the candidate fulfi ls the requirements of the eligibility checklist in applying for this position. In addition, Line Managers are asked to review the application form, verifying with the named verifi ers that the evidence presented is factual, giving a true refl ection of the candidate’s performance. Guidance in respect of completing the questionnaire will be provided to managers at the time of contact.
We ask Line Managers to contribute towards the candidate’s application to bring robustness into our application process, in terms of assessing an applicant’s readiness to enter a promotion process.
APPLICATION FORM – CHIEF OFFICER ACTION
A Chief Offi cer is required to review the application from and comment on the candidate’s suitability for promotion and return the line manager form advising whether it has been endorsed or not to, [email protected].
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THE SELECTION PROCESS
The deadline for submission of the line manager/Chief Offi cer Eligibility form is 23:55pm on Thursday 4th January 2018.
Cross Business Group Panel
A cross business group panel will meet to review application forms received, determining the candidates to be invited to attend the promotion assessment centre.
Staff associations are invited to observe the panel.
2. ASSESSMENT STAGE
In response to the increasingly competitive nature of promotions, our promotion assessment process is more rigorous than ever, designed to measure those who demonstrate the skills and behaviours needed to be an Inspector.
If your application is supported by your Line Manager/Chief Offi cer and business group panel, you will be asked to attend a two-part assessment centre.
The purpose of the assessment process is to assess the key skills and behaviours which are required for the role, based on the Met’s Leadership Framework. During the assessment process, you will be observed by multiple assessors across different exercises to maximise the fairness of the process and your opportunities to demonstrate your skills and abilities. It will also provide you with a realistic preview of the types of tasks and situations which you will face in the role. Further detailed guidance and support for how to approach this assessment process will be provided in the form of candidate preparation webinars.
The assessment centre will consist of the following elements:
• Interview
• Written Exercise
• Senior Stakeholder Briefi ng
• Situational Judgement Test (SJT).
In the Interview, you will be asked for a combination of previous work examples and how you would deal with some hypothetical situations. For the previous work examples, you will be asked to outline the situation you were faced with, the task you had to address, the action you took and the result.
For the hypothetical questions, you will be presented with an example situation, which you could face in the role of Inspector. You will be asked how you would respond to the situation.
For both the Written Exercise and the Senior Stakeholder Briefi ng, you will be provided with information about an overarching scenario in which you are to assume the role of a newly-appointed Inspector within a fi ctitious London Borough.
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In the Written Exercise you will be asked by your senior offi cer to provide a written overview of what is happening in the area, both generally and within your predecessor’s area of responsibility. You will also be asked to propose some recommendations in relation to any underperforming or challenging areas you have identifi ed. You will be given some background information together with a number of documents relating to some of the challenges the Borough faces.
In the Senior Stakeholder Briefi ng, you will be asked to lead a meeting with a senior offi cer to discuss a change that has taken place within the Borough recently. Your task will be to review the information you are given before the meeting takes place, talk through the challenges and issues you have identifi ed and agree a suitable way forward with the Senior Offi cer.
At the end of the Senior Stakeholder Briefi ng, you will be asked to complete a self-refl ection form. This is an opportunity for you to consider what you think went well or what you might like to have done differently during the exercise. These self-refl ection forms will be considered along with your performance in the exercise.
In the Situational Judgement Test, you will be presented with a number of realistic scenarios typically faced in the role of Inspector. Each scenario will be followed by four different actions which you could take to respond to the situation. You will need to select which you feel is the most appropriate (best) response from the options provided. You will also need to select which you feel is the least appropriate (worst) response from the options provided.
In some cases you may feel that there is more than one course of action that is the ‘best’ or ‘worst’ option to take, or that your preference would be different to any of the options suggested. However, you should only select one option as ‘best’ and one as ‘worst’.
You will be provided with detailed instructions and an example question before you start the test.
Any other interactions with assessors will not be assessed so feel free to ask any questions you may have.
What You Will be Measured Against
The basis for the assessment is the Met’s Leadership Framework, which consists of four key competencies:
1. A Sharp Mind
2. Drive and Energy
3. Being Yourself
4. Leading Others
These competencies have been broken down into sub-competencies, and it is these sub-competencies that you will be measured against. Different exercises within the assessment process will focus on different sub-competencies.
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Underpinning each competency and throughout all exercises, the Met values will also be considered: Compassion, Courage, Integrity and Professionalism. Appendices 2 and 3 provide you with the defi nition of what behaviours are expected for each competency within the Inspector role, and more detail in relation to the Met Values themselves. Appendix 4 provides you with the detail as to which sub-competencies will be measured in each assessment element.
How You Will be Scored
Candidates will be assessed against the 11 sub-competencies across 4 exercises, to support a balanced and rounded assessment of their suitability for promotion. This means that if you don’t perform at your best in one exercise, you still have the opportunity to show what you can do in another exercise.
Historically, our promotion processes have considered candidate performance by applying pass marks to assessment elements. As a result of the greater breadth of evidence that will be gathered from this process, following the conclusion of the assessment processes, your scores from each exercise will be used to form an overall average score for each of the four competency areas. This will be supplemented by a fi fth score generated through your performance in the Situational Judgement Test.
We will add your scores together to get a total score, with you needing to meet a minimum acceptable standard across the fi ve score areas (four competencies and the Situational Judgement Test) to be in with a chance of being successful in this process. The minimum acceptable standard will be defi ned following the assessment centre, looking at performance across the cohort as a whole. Candidates being scored at 1 twice or more within a single competency area will be automatically considered as unsuccessful.
At the end of the assessment process we will hold a panel. The fi nal review panel, chaired by the Assessment Director, including representation from staff associations and the business, will be presented with options relating to the performance standard and projected number of vacancies to determine the promotion pass mark.
During this process, scoring results are anonymised and all outcome decisions are made in respect of performance and anticipated vacancies.
You will be provided with your scores and a summary of your performance across all exercises to help you identify your likely strengths and development areas at the Inspector level.
The detailed pass threshold is based on the workforce position as at the point of the promotion process launching. Should this position change, the anticipated number of Inspectors required into the promotional pool for the next 12 months may also change which would result in the pass threshold being reviewed.
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When You Will be Assessed
The assessment process will be held centrally throughout February and March 2018 (subject to operational commitments).
3. POST PROMOTION PROCESS
If you are successful at the fi nal assessment stage, you will be contacted by the Met Recruitment team to explain next steps. A series of pre-employment checks will commence, including a medical assessment, fi tness test, substance misuse testing, complaints check your current force, referencing and vetting.
On successful completion of all required pre-employment checks, your details will be assessed through the next available posting panel so that you can be posted within the Met according to your skills and experience.
A fi nal offer will only be made once all of our checks have been satisfactorily completed. You should not resign from your current force on the basis of a conditional offer, and instead should wait until all aspects of your pre-employment checks have concluded and you have received written confi rmation of your start date. Your resignation should be effective from midnight preceding your date of joining the Met. This will ensure that there is no break in service, and that your rights are continued.
Once you start your new role, you will be allocated a Work Based Assessor. To achieve substantive promotion, you will need to satisfactorily complete work-based assessment, Step Four of the National Police Promotion Framework (NPPF). Should you fail to obtain this qualifi cation within the required timescale, you would revert to your substantive rank of Sergeant/Detective Sergeant within the Met.
Candidates unsuccessful at the fi nal assessment stage will be advised in writing.
Thank you again for your interest in the Inspector role. The next section provides you with some detail as to how you can best prepare yourself for assessment.
We wish you the best of luck with your application, should you choose to proceed.
Thank you, and good luck.
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HOW TO PREPARE
The process is just as much about ensuring that you feel you are ready for the promotion as measuring your potential. Please ensure that you ‘are yourself’ throughout the promotion process. You will be assessed based on how you answer and what our assessors see; remember that credit cannot be given for things you may be thinking unless you express these. The assessment process has been designed to give everyone a fair chance to display the necessary skills and behaviours; it is not about trying to ‘catch you out’ so be yourself and be honest.
Application Form
You can prepare for the application form by considering some previous examples of where you have demonstrated the key competencies outlined above. It will be important for you to provide suffi cient detail within the word limit following the SOAR (Situation, Objective, Action, Result) format.
In recognition of the introduction of the new assessment framework for this promotion process, a webinar will be available to you that will provide an overview of the new assessment framework, with hints and tips as to how you can structure your evidence when completing your application form. To access the webinar, you should navigate to: https://penna.webex.com/penna/ldr.php?RCID=4899d077a17e34828ce48387888ae843. You will need to have WebEx Player installed to view the webinar. For those not able to access the online version, an offl ine version of the webinar is available and can be requested via [email protected] or on 01633 632500.
The webinar will provide:
• An overview of the end to end process
• An overview of the Met Leadership Framework
• How you will be measured in the process
• Hints and tips as to how structure your evidence when completing your application form
• What to do if you have any questions.
Tips for Completing your Application Form
Ensure you set aside plenty of time in a quiet, undisturbed environment to complete your application form.
Familiarise yourself with the competencies so you know what will be expected of you in the application form.
Consider what examples you might use as evidence of the Leadership Framework.
Take your time to read the information made available to you, and the questions asked of you under each behavioural heading.
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Interview
You can prepare for the interview by considering some previous examples of where you have demonstrated the key competencies outlined above. In the interview, it is important for the observer to gain a better understanding of what you have done so be careful to choose examples where you can illustrate what you did, and not just the things you did as part of a group. Ensure you consider the situation and task you were faced with, what action you took and what the results were.
For the hypothetical questions in the interview, you should just take your time to think about what you might do if faced with such a situation. Think about what action you would take and why. Consider the competencies against which you are being measured and ensure that these come across in your responses.
Regardless of the type of question, within the interview do feel free to take a moment or two to think about which example or response you wish to give to best refl ect the relevant competencies. It is in your best interests to take the time to think about what you have been asked and how you can best respond before speaking. Time will be built into the interview to allow for you to refl ect and choose appropriate examples.
Written Exercise
For the written exercise, you will benefi t from considering how you can best manage your time for the exercise itself – think about the information you have and then plan your time accordingly. Also, consider what messages you are trying to convey and who the information is intended for, so you can take on an appropriate style. You may fi nd that drafting a rough plan is helpful, but be sure to complete the output within the time available.
Senior Stakeholder Briefi ng
For the Senior Stakeholder Briefi ng, you will be presented with a situation that you are likely to face in the role of Inspector. For this exercise, whilst you are assuming the role of someone else, it is important that you be yourself as much as possible. Try not to over-think your actions and responses – just try to act as you would normally. Remember that the content relates to a fi ctitious London Borough so try to only consider the factual information contained in the brief, rather than drawing upon your own knowledge and experience of real life London Boroughs. You can, however, draw upon your policing experience and technical knowledge when role-playing with the Senior Offi cer.
Situational Judgement Test
For the situational judgement test, you will be presented with typical and realistic (yet fi ctional) scenarios faced by Inspectors. Remember that you need to choose the best and worst responses of the options presented.
HOW TO PREPARE
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HOW TO PREPARE
How Will it Feel?
The purpose of the assessment centre is to see if you have the potential to perform at the level required for the Inspector role, so the assessment exercises are designed to stretch and challenge you. As such, you may feel pressured at times, so it is important to prepare as fully as possible and plan your time accordingly. Due to the fact you are being assessed, you may be tired after the event so it is advisable to avoid booking in any other challenging meetings or events on the days of assessment if you can avoid it.
I Have a Question…
If after reviewing this candidate pack you have an unanswered question, please contact the Met Recruitment Team - [email protected] or 01633 632500.
We are able to support with questions in respect of the promotion process delivery, and to support you in your application journey.
Please note, whilst we want to help you prepare for your promotion journey, we cannot support any one candidate more than the other, so at times we may not be able to provide you with the information you desire. It is essential that we preserve the integrity of assessment centres, and with this being the case, the information we are able to release in respect of the assessments is published to all.
Tips for the Assessment Days
Take your time to read the brief or instructions presented to you carefully.
Think about how your experiences might help you to address the potential issues in the interactive exercise.
Take your time to consider the best example you can use for the interview questions.
Take your time to read the information made available to you, and the questions asked of you under each behavioural heading.
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APPENDIX 1 - TIMETABLE
Activity Date
Launch Inspector promotion process 4th December 2017
Candidate completes the Expression of Interest via WCN By 23:55pm on Sunday 10th December 2017
Candidate completes their full application via WCN By 23:55pm on Wednesday 20th December 2017
Line Manager and Chief Officer completed short questionnaire and returns completed questionnaires to [email protected]
By 23:55pm on Thursday 4th January 2018
Cross-business group panel to review submitted application forms. w/c 8th January 2018
Application outcomes confirmed to candidates via WCN w/c 22nd January 2018
Invitations to assessments sent via WCN w/c 22nd January 2018
Assessment period February and March 2018 (subject to operational commitments)
Promotion review panel 20th April 2018
Results to candidates w/c 23rd April 2018
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APPENDIX TWO - MET LEADERSHIP FRAMEWORK
The assessment exercises will be assessed against the Met’s Leadership Framework for the rank of Inspector, which is underpinned by the Met Values. More detail on the Values is included on the next page.
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• Takes personal pride in their work and that of the Met, acting as an advocate and always upholding the Met’s reputation.
• Seeks to embed best practice and looks for ways of making improvements.
• Seeks feedback from both within and outside the Met on service delivery and seeks to deliver an excellent service.
• Is prepared to constructively challenge where service is poor and recognises and acknowledges colleagues who have done an excellent job.
• Builds trust by taking time to understand and action to address concerns raised.
• Puts the needs of the public at the heart of what they do, above their own or those of their team.
• Builds collaborative relationships with colleagues, local communities and partners.
• Seeks to understand the needs of partners and their priorities, delivering as a team.
• Takes personal responsibility and is accountable for decisions and actions.
• Is clear about what can and can’t be done.
• Seeks feedback on behaviour, acts on it and is aware of the impact on others.
• Is not interested in improving standards or delivering a quality service.
• Acts in a way that may discredit or undermine the police service and or the reputation of the Met.
• Tries to maintain the status quo because ‘we’ve always done things this way’.
• Does not seek feedback on service delivery.
• Tolerates poor service and allows good work to go unrecognised.
• Only engages with local communities or partners when there is a problem.
• Focuses on internal issues and priorities rather than those of the public and local partners.
• Assumes that ‘they know best’.
• Takes actions without reasonable and appropriate consultation with partners.
• Avoids responsibility and seeks to blame others for unpopular decisions.
• Will hold back on making a decision, in the hope that someone else will.
• Is not open to giving or receiving feedback.
APPENDIX THREE - MET VALUES
Professionalism, Integrity, Courage and Compassion
PROFESSIONALISM
Taking pride in the quality and effi ciency of our service, we strive for excellence in all we do, recognising good performance and challenging poor behaviour.
We work to understand and meet the expectations and needs of the communities we serve. We collaborate and deliver as a team, whilst taking personal responsibility for our actions.
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• Does not use their position for personal advancement.
• Follows the law and organisational standards and encourages others to do the same.
• Acts as a role model in supporting, understanding and respecting the diversity of individuals.
• Sets high professional standards, acting in line with these, holding others to account if standards are compromised.
• Acts in the public interest, gains and maintains the trust of others.
• Deals with concerns and complaints quickly and objectively.
• Treats others consistently, fairly and with respect.
• Clearly explains the reasons for their decisions and gives honest explanations.
• Seeks to remain impartial and avoids pre-judging situations.
• Misuses or abuses their position for personal advantage.
• Seeks to undermine the standards of the Met by acting ‘unoffi cially’, or for personal interest.
• Assumes everyone is the same. Has no interest in understanding or respecting individual difference.
• Treats diversity as a something that is not part of the role and as just ‘political correctness’.
• Does not maintain high professional standards, ignoring unethical or unprofessional behaviour.
• Focuses on ‘damage limitation’ or seeks to disprove complaints.
• Shows favouritism.
• Takes decisions without explaining why.
• Jumps to conclusions without listening to all sides.
INTEGRITY
We act ethically and serve without fear or favour, respecting and valuing individuals for the diversity they bring.
We inspire trust and confi dence by doing the right thing and matching our behaviours to our words, always being fair, consistent, open-minded and honest.
APPENDIX THREE - MET VALUES
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• Willing to challenge if there is a genuine and reasonable belief that something is wrong. Supports others to do the same.
• Represents the Met under dif� cult circumstances and does not bow to pressure.
• Willing to make dif� cult and unpopular decisions which are in the public interests to keep the peace.
• Makes high quality decisions, under a high degree of visibility, scrutiny and time pressure.
• Remains composed and respectful, demonstrating high levels of self control and tolerance, even in the face of moral and physical provocation.
• Will admit when they have made a mistake and will look to learn from it.
• Confronts colleagues whose performance falls below the public’s and organisation’s expectations.
• Supports and empowers others to challenge and take action where a colleague’s performance falls below required standards.
• Avoids speaking up and prefers to voice their opinion privately.
• Makes decisions which go against best practice and the available evidence when under pressure to do so.
• Avoids taking dif� cult decisions or tackling diffi cult problems.
• Avoids taking responsibility for making decisions under pressure.
• Will demonstrate behaviour that could be perceived as aggressive or abusive.
• Does not acknowledge when mistakes have been made.
• Is not open to the views or feedback of others.
• Tolerates (or ignores) inappropriate behaviour (including the use of disproportionate force) from colleagues.
• Is reluctant to tackle poor performance.
COURAGE
We stand up for what’s right, remaining resilient under moral and physical pressure, admitting and learning from our mistakes and holding others to account if we need to.
APPENDIX THREE - MET VALUES
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• Listens to others’ concerns and encourages them to express their views. Makes it clear that their views are important.
• Will treat others with respect and courtesy, devoting adequate time to all.
• Makes dealing with concerns and complaints a priority and starts from the position that people are telling the truth.
• Does not tolerate bullying or prejudice, and respects the rights of individuals.
• Is free from judgement and sensitive to the needs of others, regardless of their position, showing care and empathy to those around us.
• Breaks down the barriers between different groups both inside and out of the Met.
• Supports others and explains the reasons for decisions and actions.
• Is dismissive of others’ points of view.
• Will treat those they consider less worthy with less respect.
• Avoids dealing with complaints, tolerates lengthy delays in dealing with them, or is defensive and assumes that they need to be ‘disproved’ rather than investigated.
• Engages in or tolerates bullying and prejudice.
• Is quick to judge others as more or less worthy, allowing these judgments to infl uence their behaviour and response.
• Tolerates or encourages the existence of ‘them’ and ‘us’.
• Ignores the impact of change on colleagues and does not explain why it is happening.
COMPASSION
We respond to the needs of those we serve and protect, treating the public and each other with respect and dignity, being caring, friendly and engaging and taking time to clarify and explain.
APPENDIX THREE - MET VALUES
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APPENDIX FOUR - ASSESSMENT CENTRE MATRIX
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Competencies / Sub-Competencies to be Measured
Stage 1Sifting
Stage 2Assessment Centre
Application Form
Structured Interview
Senior Stakeholder
Briefing
Written Exercise
Competency Average Scores
A Sharp Mind: Timely Decisions
A Sharp Mind: New Ideas
A Sharp Mind: Sound Judgement
Drive and Energy: Positive Attitude (*)
Drive and Energy:Drive and Hunger to Progress
Drive and Energy:Willingness to Learn
Being Yourself:Courage
Being Yourself:Self-Confidence
Leading Others:Inspiration
Leading Others:Inclusivity
Leading Others:Mindfulness
SJT Score:Assessing the sub-competencies of Timely Decisions, Sound Judgement and Self-Confidence.
Total Score:
* By observation only, not direct question.
Appendix Four - Assessment Centre Matrix
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