information revolution in government
Post on 19-Oct-2014
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Strataconf NY 2013 http://strataconf.com/stratany2013/public/schedule/detail/30710TRANSCRIPT
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James StewartHead of TechnologyGovernment Digital Service@jystewart
Tuesday, 29 October 13
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James AbleyTechnical ArchitectGovernment Digital Service@jabley
Tuesday, 29 October 13
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We’re from the Government Digital Service
GDS@jystewartTuesday, 29 October 13
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We’re part of the Cabinet Office
GDS@jystewartTuesday, 29 October 13
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Which sits at the centre of the UK’s national government
GDS@jystewartTuesday, 29 October 13
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We exist because of a letter...
GDS@jystewartTuesday, 29 October 13
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GDS@jableyTuesday, 29 October 13
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GDS@jableyTuesday, 29 October 13
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GDS@jableyTuesday, 29 October 13
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It gave us a plan...
GDS@jableyTuesday, 29 October 13
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Create GDSFix publishingFix transactionsGo wholesale
GDS@jystewartTuesday, 29 October 13
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GDS@jystewart
GDS was formed in November 2011
Tuesday, 29 October 13
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GDS@jystewart
(though really we’d been there for 5 months by then)
Tuesday, 29 October 13
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GDS@jabley
Open
Tuesday, 29 October 13
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GDS@jystewart
Working in an agile way
Tuesday, 29 October 13
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GDS@jabley
Multi-disciplinary teams
Tuesday, 29 October 13
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GDS@jystewart
Focused on user needs
Tuesday, 29 October 13
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Our aim is to make services so good, people prefer to use them over the alternatives
GDS@jableyTuesday, 29 October 13
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To deliver that we’ve taken on five big tasks...
GDS@jystewartTuesday, 29 October 13
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GOV.UK
GDS@jystewartTuesday, 29 October 13
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A single domain for government, the platform for everything
7m visitors a week, 600 publishers, with 5,000 more coming soon
2,500 code releases in our first year
GDS@jystewartTuesday, 29 October 13
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Identity
GDS@jableyTuesday, 29 October 13
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World-leading federated identity service
Will provide proof of identity for 45 million users
GDS@jableyTuesday, 29 October 13
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Technology
GDS@jystewartTuesday, 29 October 13
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Reforming £6.7b technology spend
412,000 staff
First year - £500m savings
GDS@jystewartTuesday, 29 October 13
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Measurement
GDS@jableyTuesday, 29 October 13
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GDS@jableyTuesday, 29 October 13
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Transformation
GDS@jystewartTuesday, 29 October 13
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25 of the most important transactions in government
GDS@jystewartTuesday, 29 October 13
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GDSGDS@jableyTuesday, 29 October 13
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GDSGDS@jystewartTuesday, 29 October 13
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GDSGDS@jableyTuesday, 29 October 13
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GDS@jystewart
Where to start?
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GDSJames GDS@jystewartTuesday, 29 October 13
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GDS
1. Start with needs** user needs not government needs
The design process must start with identifying and thinking about real user needs. We should design around those — not around the way the ‘official process’ is at the moment. We must understand those needs thoroughly — interrogating data, not just making assumptions — and we should remember that what users ask for is not always what they needhttps://www.gov.uk/designprinciples#first
@jystewartTuesday, 29 October 13
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GDS@jystewartTuesday, 29 October 13
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GDSJames
Meet the“Need-o-tron 5000”
GDS@jystewartTuesday, 29 October 13
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GDSJames
Not just about getting data
GDS@jystewartTuesday, 29 October 13
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GDS@jystewartTuesday, 29 October 13
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GDS@jystewart
How do we think about it?
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GDSJames
Tools embed processes
GDS@jystewartTuesday, 29 October 13
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GDSJames
Need-o-tron: a tool for a process
GDS@jystewartTuesday, 29 October 13
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GDS@jystewartTuesday, 29 October 13
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GDS@jystewartTuesday, 29 October 13
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GDS@jystewartTuesday, 29 October 13
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GDSJames GDS@jystewartTuesday, 29 October 13
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GDSJames
This data is infrastructure
GDS@jystewartTuesday, 29 October 13
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Create GDSFix publishingFix transactionsGo wholesale
GDS@jystewartTuesday, 29 October 13
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GDS@jabley
What transactions does the government have?
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Tuesday, 29 October 13
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GDS
Cost
@jableyTuesday, 29 October 13
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GDS
20 times lower than phone
@jableyTuesday, 29 October 13
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GDS
30 times lower than postal
@jableyTuesday, 29 October 13
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GDS
50 times lower than face-to-face
@jableyTuesday, 29 October 13
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GDS
Cost is not the only motivation
@jableyTuesday, 29 October 13
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GDS
How well are these transactions doing?
@jableyTuesday, 29 October 13
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GDS@jableyTuesday, 29 October 13
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GDS
This gave us a baseline
@jableyTuesday, 29 October 13
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GDS
This made us happy
@jableyTuesday, 29 October 13
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GDS
Helped move the needle
@jableyTuesday, 29 October 13
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GDS
Iterate
@jableyTuesday, 29 October 13
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GDS@jabley
What is the user need for the Performance Platform?
Tuesday, 29 October 13
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GDS@jabley
Transparency
Tuesday, 29 October 13
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GDS@jableyTuesday, 29 October 13
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GDS@jabley
Share
Tuesday, 29 October 13
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GDS@jabley
Compare
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GDS@jableyTuesday, 29 October 13
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GDS@jabley
Provoke discussion
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GDS@jableyTuesday, 29 October 13
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GDS@jableyTuesday, 29 October 13
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GDS@jableyhttp://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg
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GDS@jabley
Improve
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GDS@jabley
Make decisions based on data
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GDS@jabley
Aggregate the data
Tuesday, 29 October 13
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GDS@jabley
Enable others to play too
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GDS@jabley
Be a tool-builder
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GDS@jableyTuesday, 29 October 13
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James StewartJames AbleyGovernment Digital Service@jystewart / @jabley
Tuesday, 29 October 13