information technology activity and status report · 2 information technology activity and status...
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AnnouncementsEIS Streamlines Student Advising in WaveNet. Information Technology's Enterprise Information Systems (EIS) streamlines student advising processes in PeopleSoft. Team members including, Novita Rogers and Ronit Weiss met and worked with faculty to identify problem areas and make changes to the faculty services pages within WaveNet. In the advisement area, faculty members said they were frustrated with the series of clicks to run a student's degree progress report or unofficial transcript. By eliminating un-needed steps, the student advising process is more effective and efficient for faculty. Click here to view the how to run a degree progress report, or request an unofficial transcript.
IT Utilizes West Los Angeles Bandwidth to Balance Internet Traffic at Malibu. Information Technology has witnessed a great increase in Internet use on the Malibu campus. In the summer, Malibu Internet bandwidth was increased from 45 megabits to 300 megabits. However, since the beginning of the fall term, bandwidth use is nearing maximum capacity. To optimize traffic at the Malibu campus, IT's Network Engineering team is routing some of the Malibu Internet traffic through the West Los Angeles (WLA) campus. By utilizing WLA, IT has alleviated Internet traffic to the Malibu campus, ensuring the Pepperdine community experiences a more reliable and faster Internet.
1 Information Technology Activity and Status Report, October 2011
Information Technology Activity and Status Report
October 2011
Contact InformationTechnology
Anytime Support Desk
Available 24 hours a day, 7 days a week
(310) 506-HELP (4357)or (866) 767-8623
Technology and Learningfor Faculty
http://services.pepperdine.edu/techlearn/
Office of the Interim Chief
Information Officer
(310) 506-6256
Request IT Services
http://services.pepperdine.edu/it/forms
Three Important Security Tips to Protect Your Identity and the University’s Information. October is Cyber Security Awareness Month. The Information Security Office would like to remind you of three simple tips that can help you protect your identity, the identity of our students, and ensure public trust in the University.
Tip #1: Update all your software. Most computers are attacked through out-of-date web browser plug-ins (e.g. flash, java, reader, quicktime). Update your browser plug-ins now to prevent an attack on your computer.
Tip #2: Don’t reuse your password. When you reuse your Pepperdine NetworkID password on other Internet sites or accounts, you are making the University vulnerable to attacks through your account. If your password is stolen from another account it can lead criminals back to Pepperdine, and they can use your account to send spam or steal your identity.
Tip #3: Secure your computer and mobile devices. Laptops, desktops, and mobile devices can carry confidential information about you and our community. Be sure to secure your devices with a password and never store social security, credit card or patient health information on a mobile device.
To learn more about these important security tips, please visit: http://services.pepperdine.edu/it/security/resources/tldr-security-2011.htm
IT Evaluates Two Lecture Capture Platforms for the University. This fall, Information Technology is evaluating two potential lecture capture platforms – Panopto and Matterhorn – for possible use at the University. Lecture capture is a process that allows faculty to record a lecture or class discussion and then make it available online for students to review. This tool can help improve material comprehension for students by allowing them to replay lectures for studying or analyze class discussions. Lecture capture can also help students who miss class due to illness or athletic events. To learn more about this pilot or if you are a faculty member who is interested in participating in the pilot, contact the Technology and Learning group at [email protected].
NewsTechnology and Learning Faculty Conference Receives Great Reviews. Almost 100 faculty members from all five schools of Pepperdine attended the inaugural Technology and Learning Faculty Conference held at the Drescher graduate campus on September 14, 2011. Speakers included Pepperdine's own faculty members who presented their experiences and best practices on how to incorporate the latest technologies into the classroom. Here are a few positive experiences from attendees:
"I was delighted that so many faculty members were there and pleased that so many are interested in improving their teaching by using technology," said an attendee. "The presentations I heard were interesting, inspiring, and easy to understand. It was excellent to use faculty from all of the schools and to let us share ideas and get to know one another. Please do this again!"
"I found the ways that the iPads were used enlightening. Hearing how other people actually use the various technologies was very useful and inspiring. In general, though not an insight, it was further reinforcing how much the school embraces and supports technological innovation in teaching."
Those who were unable to attend can view video recordings of each session on the conference website. http://services.pepperdine.edu/techlearn/conf11/post-conference.htm.
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At the conference, attendees were encouraged to "Get Involved" with a number of Technology and Learning initiatives, such as grants, peer-to-peer faculty presentations, technology pilots, and more. In order to obtain information about any of these initiatives, you may indicate your interest at the following site: http://pepperdine.qualtrics.com/SE/?SID=SV_4NpbYypAeK04NHm.
New ServicesIT Raises Awareness of Technology Services with Monthly 'Talk to I.T.' Table in the Cafeteria. Every month Information Technology will hold a 'Talk to I.T.' booth in the Seaver cafeteria for students to ask questions about technology around campus or IT services available to them. This initiative was created in response to feedback from students in the 2011 TechQual+ survey. Students said they were unfamiliar with the technology services available to them at Pepperdine.
IT hopes this monthly booth will help raise awareness of the many technologies IT has to offer to community including online secure storage, wireless printing, software and hardware discounts available through the Computer Store, and tech support through TechCentral and the Help Desk. Faculty and staff are welcome to visit the 'Talk to I.T.' booth, which will be held in the Seaver cafeteria on Monday, October 24 from 11:30 a.m. to 1:30 p.m.
Updates and UpgradesNew Canon Copiers Increase Productivity of Pepperdine Staff. During the last week of September Information Technology installed 45 of 88 new Canon copiers at all Pepperdine southern California campuses. Staff are pleased with the new models and the secure, color scanning feature that comes on every new copier.
"Last spring I needed to scan and email a 12 page document which took nearly 25 minutes from start to finish," explained Debbie Porter from the Center for the Arts. "After training on the new scanner, I can see it will take less than five minutes to scan and send double that number of sheets and will not require me to make several trips to the copier. Our new printer/scanner is definitely an upgrade and a time saver."
"My favorite feature on the new copier is the color scanner," commented Fine Arts' Stephanie Marshall. "Thank you so much for including this function on our new copy machines. It is saving me time and saving my division money. Having the new copier has really improved my workflow and I feel so blessed to have the opportunity to receive a new piece of equipment like this."
Unfortunately, the earthquake and resultant tsunami in Japan have delayed shipment of the remaining 43 copiers. As soon as they are available for installation, we will notify your department. If you have questions regarding the Canon copier refresh project, please contact Ory De La Rosa at [email protected].
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Future PlansStudent and HR Areas in WaveNet Unavailable this October. Information Technology (IT) is conducting a multi-year project to improve user experience, stability, and reliability by upgrading PeopleSoft and WaveNet. To prepare for the upgrades, this October IT will need to take down the student and human resources areas of WaveNet for three days. During this time, IT staff will be upgrading the technology that supports these areas, making way for future changes in usability and reliability.
Beginning Friday, October 28, at 12:00 a.m. to Monday, October 31, 7:00 a.m., the following areas will be unavailable:
• Students will not be able to access course schedules, grades, student records, and financial services.• Staff will not be able to access student and human resources applications.• Faculty will not be able to view class management tools such as class rosters, post grades, or student
advising.
Because IT will be updating the technology behind PeopleSoft, WaveNet users' experience will not change after the outage in October. To learn more about the PeopleSoft Upgrade project, visit: http://services.pepperdine.edu/it/newsevents/news/2011/peoplesoftupgrade.htm.
Project Wrap UpIT Completes Wireless Improvements at Malibu Dorms. This past summer, Information Technology upgraded the wireless network by installing the latest wireless technology and increase the amount of wireless access points in the Seaver dorms, Lovernich, and Page apartments. This upgrade was performed to improve the performance and reliability of the wireless network in these areas. Historically, the type of construction and the amount of wireless interference in these dorms created a poor wireless experience for many of the residents.
EventsTechnology and Learning Offers Faculty-Led Technology Workshop Series. By popular demand, the Technology and Learning group is offering a series of faculty-led workshops this term. This series of workshops will help Pepperdine faculty see what technologies their colleagues are using in the classroom and give them a chance to gain hands-on experience.
• October 13 - Learning Circles for Online Learning - Dr. Margaret Riel of the Graduate School of Education and Psychology will share her insights on using online collaborative tools to promote student learning and engagement. Click here to register.
• November 2 - Successfully Using the Tests & Quizzes Tool in Courses - Dr. James DiLellio of the Graziadio School of Business and Management will discuss his use of assessments within our learning platform, Courses. Click here to register.
To view more upcoming workshops and webinars hosted by the Technology and Learning group visit the events calendar.
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PeopleSoft and Simpler Training Now Available to Pepperdine Staff and Faculty. PeopleSoft and Simpler training for the month of October are now available. These classes are a great opportunity for you to brush up on your skills and review important policies and procedures. To register or view the class schedule, visit the IT Training Calendar. For questions contact Len Krukowski at [email protected].
PresentationsIT Staff Tom Hoover and Gerard Flynn Speak at the 2011 Campus Technology Forum. Tom Hoover, director of Instructional Technology Support, and Gerard Flynn, director of Technology and Learning, presented "How to Jump the Curve and Raise the Bar for Your IT Group" at the 2011 Campus Technology Forum on September 29. Both spoke about the growth of the Information Technology department over the last ten years. In a separate event on September 28, Hoover presented "Getting to the 21st-Century Campus: How IT Infrastructure Supports Administrators' Top Priorities," during which he outlined how back-end technology investments deliver savings and support the 21st-century classroom technology that today's students expect. More information may be obtained by visiting:
http://events.campustechnology.com/Events/CT-Forum-Conference/Sessions/Thursday/TH21-How-to-Jump-the-Curve-and-Raise-the-Bar-for-Your-IT-Group.aspx
http://events.campustechnology.com/Events/CT-Forum-Conference/Sessions/Wednesday/W04-The-21st-Century-Campus.aspx
IT Staff Dana Hoover Shares iPad Research Study Highlights with Over 100 Universities and Schools. On October 4, Dana Hoover, Pepperdine's iPad Research Study lead, presented a live webcast entitled "iPad: Effective Uses in the Classroom" to over 1,000 university and school staff at more than 100 academic institutions across the United States. Hoover described effective and ineffective uses of the iPad and shared data collected throughout Pepperdine's study. Timothy Chester, formerly the vice provost and CIO at Pepperdine University, moderated the webcast. The live webinar was broadcast nationally via Academic Impressions and attended by a number of well-known universities including Stanford, Yale, New York University, and Georgetown. To learn more about Pepperdine's iPad Research Study, visit the website at http://services.pepperdine.edu/techlearn/tools/ipadresearch.htm.
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Benchmarks and AccountabilityAnytime Support Help Desk Statistics for September. During September 2011, there were 1225 requests for support managed through the Anytime Support Desk. Of these requests, 51 percent were resolved within two days and 95 percent were resolved in fewer than five days. The average wait time for individuals calling the Anytime Support Desk was 29 seconds. Seventy-eight percent of requests were resolved by the Anytime Support Desk on the first call.
Online Requests. In September 2011, there were 222 additional requests for support managed through online web request forms. The top two types of online requests were: audio-visual service (64) and departmental telephone service (45).
Anytime Support Desk User Survey Results for September. Through an automated feedback process, all Anytime Support Desk callers have the opportunity to complete a web-based satisfaction survey. In September 2011, 114 (10 percent) of 1143 survey requests sent to customers were submitted. The four-question survey uses a “1 to 5” sliding scale with “4.00-5.00” equal to Excellent.
Month ResponseRate
OverallSatisfaction Competency Customer
ServiceResolutionTimeliness
July
August
September
12% 4.55 4.62 4.45 4.58
11% 4.49 4.58 4.33 4.54
10% 4.50 4.64 4.30 4.58
How to Subscribe to this Report. If you would like to be added to the distribution list for this report, please contact Tiffany Yu, communications specialist, at [email protected]. The Monthly IT Status Report archive is available online at services.pepperdine.edu/it/about/status-reports.htm.
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