information technology - langara college · presentation of plan at ... (replacing the current brm...

INFORMATION TECHNOLOGY

Langara College

Information TechnologyIT Info-Session – Oct 2016


Agenda

IT Strategic Plan

IT Governance IT Service DeskNew Building

UpdatePrinting & A/V

Updates

Project Updates

Email Migration:

O365 Update

IE CRM & Domino

WiFi Upgrade Service Packs


IT Strategic Plan

Improved alignment with college vision categories

Improved strategic and tactical management within IT

Maintenance windows 18 months ahead for planned outages

Next Steps:Presentation of plan at Langara Council & LLT

Next revision of planPresentation of final plan

across Langara


IT Governance

Improved IT governance and transparency

Kick-off meeting for IT Governance & Advisory

Committee held in December 2015

Last met Aug, 2016. Next meeting, mid Nov, 2016

Dan Thorpe appointed as Co-Chair

Terms of Reference approved


IT Service Desk Stats

3277

6919

9973 9621

12891

14416

1586414789

17656

20670

23233

0

5000

10000

15000

20000

25000

30000

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Requests submitted to IT


IT Service Desk Location Change

A104 Service Desk was closed down June 1

Library is the new permanent Service Desk location – More central

All contact info stays the same: [email protected]; 5999


New Science & Technology Building

August 2016:

• IT gained access to building

• Completed all work in 30 days

• Network installation

• A/V install

September 2016:

• occupancy and opening of building

• All IT/AV systems up and running

• IT moved and reconnected computers & phones for over 100 staff & faculty

Lecture theatre in basement ready for spring semester


Printing Updates

Reduce Local

printers

Shared Network

Printing model

• Release station for

secured printing

Multi-Function

Devices RFP in the

new year

Printing solutions:

Printing in the T

building

• MFDs on 2nd and 4th floor

• Network shared printers in

each department pod area

Printing in the rest of

campus

• Goal is to have high capacity

network printers available in

close proximity to faculty offices


AV Updates

Recent Accomplishments:

• Instructional videos available on IT site

• Upgrades to A building lecture theatres

• Upgrading classrooms to thin clients

• Classroom AV training sessions

• New document cameras (Elmos)

Upcoming:

• Technology adoption through Ed-tech

• Partnering to support the use of classroom technology

• New lecture theater in T-building

• Classroom collaboration device (Sharelink)


Computer Lab Enhancements

New Dual purpose lab

• B018 was transformed from a classroom to 40 person

dual purpose lab

Hybrid desks to support easy

transition from classroom to full

thin client computer lab

New Mac Lab

• B014 was transformed from a classroom to 40 person mac lab


Projects in Progress

International Education

CRM

Project Domino

Firewall Upgrade

Email Migration –

O365

Banner Upgrades

Wi-Fi Upgrade

Fall Service Pack


Upcoming Projects

Expanded Student Backup Storage

Symplicity Advocate for Student Conduct/ Judicial

Affairs

High Availability Oracle Database Hardware


Email Project – O365 Update

Email and Calendaring - to

replace SunOne and Zimbra (for employees)

Project implementation

underway

17 Departments Migrated

333 employees migrated

100% of ZimbraUsers migrated

by Oct 4

SunOnemigration underway

New webmail Interface:

Outlook Web App


International Education CRM

The first release of the new CRM

completed on Sept 13

• Provides the basic functionality to manage prospect, applicant and

student contacts

Work under way for second release

• Provide functionality for automatic communication to students throughout the

admissions process (replacing the current BRM

process).


Project Domino - Update

Network, A/V & Client Services work for the New building & other building moves and renovations

Re-located computer and phones for 98 staff

Provisioned 2 new computer labs

Next up:

• Moves for Advancement/Foundation and CS LEAP/STEP staff

• Various faculty moves to fill offices vacated by move to T-building


New Windows Desktop Environment

New desktop management infrastructure

New desktop images & desktop

devices (thin clients)

New Windows 8.1

template created & Plans for

Windows 10

8.1 template to being

deployed to employees

Desktop updates will happen over the next 12

months

Training to be available by department


WiFi UpgradeReplacement of wireless infrastructure

• A, C, G Building and LSU building

• To be completed by March 31, 2017

Goal: enough density to enable better experience

in classrooms

Planning to support 2.5 devices/person


Service PacksSummer Service Pack :

• TranscriptBC update

• Changes to registration priority

• Sympilicty for CS coop students now available

• HR changes

Starting Fall Service Pack:

• Updates for institutional reporting

• Pension adjustments reported on T4’s

• New functionality for SSB Financial Aid

• Changes to Payroll report


Q & A

information technology - langara college · presentation of plan at ... (replacing the current brm...

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