information technology university budget hearing...graphics environment $22,000 • complete iga...
TRANSCRIPT
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Information Technology University Budget Hearing
2019 – 2020
April 4, 2019
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Agenda
• Results from Last Year
• Themes and Requests for 2019-2020
• Discussion
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2018-2019 Request Results
Description Funding Received Results
Growth: Network Bandwidth Appliance Upgrade $253,799 • Complete
Learning Spaces Upgrades $106,000 • In process
Auditorium AV Upgrades: HHS 209, HFR 101, NS 1 $30,000 • Complete
HHS Learning Spaces Band‐Aid Fix $85,535 • Complete
Student Laptop Requirement –Loaner Support Pool $158,000 • Complete
VCAT Servers for High‐End Graphics Environment $22,000 • Complete
IGA Architecture, Resource Capacity, and Sourcing $110,000 • Complete
Security Awareness Testing and Education $61,479 • Complete
Data Cookbook Upgrade $39,467 • Complete
CATalytics Services $16,125 • Complete
OnBase Integration Upgrade $10,622 • Complete
Network Closet Issues $27,922 • In process
Description Funding Received Results
Cybersecurity Operational Analyst $113,472 • Recruiting
One-Time Funds Recurring Funds
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IT Reallocations and Process Efficiencies
• Reallocated funding– Completed over $70,000 R – Planning additional $141,000 R
• Repurposed or Adjusted Positions -- 3
• Restructured CFC IT – Combined two teams– Reduced supervisors from two to one– Repurposing position in process
• Computer quotes automation project underway
• External Reviews and Benchmarks– Instructional Technology and Desktop Services – 2018– Data Center – Fall 2019– Benchmarking visits
• 2018: CFC/LMS @ UNC-CApplications @ UNC-G
• 2019: Help Desk @ TCUAEITG
• IT Project Prioritization Pilot– Pilots underway with Academic Affairs and IT – Adding Student Affairs and A&F (April)– First inclusive prioritized list for EC -- late spring– Full campus implementation -- Fall 2019
• Shift-Left program – Moves support tasks to Help Desk and Tech Commons– Expands skillsets, and provides cross-training
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2018-19: Shift-Left
Moving service delivery closer to the caller to -- Improve resolution time- Reduce cost
Shift-Left: what shifted?
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IT Budget Request Themes
WCU 2020 Strategic Plan
IT Strategic Plan
IT Governance Committees and Council
IT – Program Reviews
Themes
• WCU Competitive Compensation– Sustainable FTE funding (E&T State)
• Protecting WCU– Security and Risk
• Learning Innovations and Spaces– Technology and Support
• Enabling Growth– Infrastructure and Capacity
• Focusing on the Future– New capabilities
Surveys, Studies, and other Feedback
IT Risk Assessment and IT Risk Register
Board of Governors, UNC System Office, Trustees –
Cybersecurity, Governance, and IT Audits
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Some WCU Statistics
• Over one million brute-force login attempts per day
• Over 10,000 account lockouts per day– Attackers change methods rapidly– Requires increasingly intricate countermeasures
• Average 5,000 Phishing emails blocked / month
• Average over 300 attempts to deliver malware via email each month
• Sophistication of phishing emails greatly increasing– Spear phishing is now the phishing method of choice– Hackers harvest information about our people from online directories, etc.
• DDoS (Distributed Denial of Services) attacks regularly target WCU– Most blocked by our ISP
Protecting WCU: Security / Risk
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Cyber Security Remains a Focus
• Continuous Announcements of Data Breaches nationwide and globally
• #1 vulnerability is via human social engineering
• Enterprise Risk Management– Cyber Security (including phish threat) ranked as top WCU risk
• UNC Board of Governors– 3 Information Technology Policies
• 1400.1 IT Governance Approved May 2018• 1400.2 Information Security Approved January 2018• 1400.3 User Identity and Access Control Approved May 2018• Requires WCU Board of Trustee oversight
• NC Office of State Auditor
Protecting WCU: Security / Risk
WCU must continue to strengthen its awareness, defenses, capabilities and expertise
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Strategic Learning Space Pressures Facing WCU
• Student and Faculty Expectations– Experience– Success
• Student BYOD (Bring Your Own Device)– Apodaca Science Building– Laptop requirement in place Fall 2018
• Leveraging our Blackboard investment– Preparing for next generation of LMS
• New Teaching Methods and Modes– Online, hybrid, etc.– New tools
• Academic Integrity Challenges
• Biltmore Park & Cullowhee Concurrent Classes
• Learning Spaces / Classrooms– Standardization– Tied to teaching methods– More universal experience in teaching with
technology– Classroom flexibility– Easier to support– Desire for beyond 8-5 support
• Complexity and Software Programming– Significant and increasing staff time dedicated to
AV security and programming (> 1 FTE)– Challenges with growing Internet of Things (IoT)
network-connected devices: microscopes, freezers, clocks, personal health monitoring equipment, etc.
• Remote Faculty Members– Feeling a part of WCU's community– Training and support needs
Learning Spaces
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Learning Spaces Improved Planning Approach
Learning Spaces
Lecture Standard Classrooms
Collaboration Standard Classrooms
Current State: General Pool Classrooms(“110” type spaces)
• Adopting new “110” learning space standard designs
– Newest lecture standard approved by the Academic Space Advisory Board (January 2019)
– Proposed collaboration standard under review
– Transitioning from previous Green-Yellow-Red aged-based approach to standards-based approach
• IT deploys improvements to an average of 30 learning spaces per year
– An additional 18 lecture style spaces addressed by end of 2019
– One additional collaboration space converted by end of 2019
108 classrooms: 97 Lecture, 11 Collaboration
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Infrastructure/Capacity Drivers
• Enrollment Growth
• Master Plan
• Construction– Apodaca Science Building– Upper Residence Hall– Lower Residence Hall– Scott and Walker demolition
• Expectation of robust and ubiquitous WiFi
• Underground Utility Condition and Capacity
– Conduit and cabling– Failures
• Demand increasing for AV technology in university non-learning spaces
– Over 50 active requests since July
• Risk Management– Business continuity– Data Center data backup – Self-service server requests– Data center network segmentation
• University Business Process Automation
– Demand to improve– Identity Management / Single Sign-on
• Endpoint Device Management– Administrator access on Windows devices– Security driving need for new management tool
• IT Asset and Computer Lifecycle Management
– Need for better asset monitoring and tracking– HW, OS, and SW end-of-life challenge
Supporting Growth
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Generator Power for Priority Building Networking Closets
Phase 1 Buildings
1. Belk2. Bird3. HFR4. Killian5. Killian Annex
Phase 2 Buildings
1. Bardo Fine & Performing Arts2. Bookstore3. Camp4. Forsyth
• Enables VoIP telephones and data networks to operate during an extended power outage
• Construction standard since HHS building
Phase 3 Buildings
1. Coulter2. Hunter Library3. McKee4. Ramsey5. Reid6. Stillwell7. University Center
Supporting Growth
Complete Bid awarded; work starting soon
Next step: formal design
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New capabilities
Technologies that provide advanced capabilities, efficiencies, and sustainability beyond supporting enrollment growth
• Identity Governance and Management– Efforts are paying off as we see the power and leverage automation provides
• CATalytics– External consulting services facilitate ongoing development– Future investment would further enable data standards, data mining, expand data availability
• WCU’s “Cloud-like” Infrastructure– The underlying technical foundation for delivering most of the data center services– VMWare Technical Account Manager Services
• Increases speed of learning new capabilities• Optimizes current technology investments• Resolves issues more quickly
• Ellucian Workflow– Reduce development time to create new automated processing
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Summary of priorities
Theme/Area Division Rank Request Non‐Recurring Recurring
Compensation 1 Salary Adjustment, 2% + Fringe $ ‐ $ 185,833
Learning Spaces 2 Learning Spaces Sustainability $ ‐ $ 150,000
Infrastructure 3 Network Closets on Generators ‐ Phase 3 ‐ Implementation Funding $ 280,000 $ ‐
New Capabilities 4 IGA Tools ‐ Provide New Client Capabilities $ 100,000 $ 35,000
New Capabilities 5 CATalytics ‐ Blackboard Consultation Hours $ 13,500 $ ‐
Security 6 Penetration Testing & Data Center Enhanced Security Capabilities $ ‐ $ 40,000
Learning Spaces 7 Learning Spaces/AV Programmer Position $ 6,000 $ 91,000
Infrastructure 8 VMWare Licenses for Growth $ ‐ $ 15,000
New Capabilities 9 VMWare Technical Account Manager Services $ ‐ $ 37,000
Infrastructure 10 Endpoint Management Tool $ 95,000 $ 20,000
New Capabilities 11 Ellucian Workflow $ 40,000 $ 79,400
Infrastructure 12 Data Center Self‐service Server Requests $ ‐ $ 13,000
Compensation 13 Move Position Funding From E&T Fee to State Appropriations $ ‐ $ 400,000
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Discussion