qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqw

INFORMATIONAL INTERVIEW

Submitted to:Tony Gifford

3/11/2015

SUBMITTED BY:

GURSHARAN SINGH RANDHAWA

RAJWINDER KAUR SIDHU

ARMANPAL KAUR

Homelife/Miracle Realty Ltd. has been in the market in many areas of the GTA since 1987. It has

more than 700 employees all around the place. They are experienced, professional

administrative staff who is always ready to help the people find the right place for their need.

They try to make the real estate buying experience the best ever. This company specializes in

residential, commercial, industrial and investment properties. They are currently serving the

people to buy and sell homes, condominiums, town house, apartments, hotels, gas stations and

land.

CAREER OPPORTUNITIES

At HomeLife™, they take your training and development needs seriously. Whether the person is

a new Realtor looking to start your business, or an existing Realtor looking to take his business

to the next level; HomeLife University has the sales training one need to take control of his

future and build the real estate career

The basic needs for the one who wants to be a broker:

Willing to go Beyond Sales to Build a Practice 

Specialize in Specific Target Markets 

Is Great at Time Management 

Early Adopters of Technology 

Know that the Primary Objective Is Marketing

Connect and Consistently Follow Up with Prospects 

Have A High Level of Integrity, A Healthy Ego and An Optimistic Attitude

Build Networks of Influential People 

Work Hard: Under-Promise and Over-Deliver

Great Communicators and Active Listeners 

Consistently Invest in Self-Development 

Know the Local Real Estate Rules and Regulations 

RECRUITMENT PROCESS

SEARCH JOBS

You may search jobs without registering, but the company encourages you to register and

create an online Profile so that you can submit your resume, request email alerts based on

individual keywords entered into a pool of candidates they review when a new position is

posted.

SUBMIT YOUR RESUME

The resume can be uploaded to the website once the registration is done by the person.

INITIAL PHONE SCREENING

After they have reviewed the resume and determined whether the person is a fit for the open

position, a recruiter will call you for an initial phone screening.

IN-PERSON INTERVIEW

Qualified candidates will be asked in for an in-person interview with the hiring manager and a

recruiter after the initial phone screening. If the person is a fit for the position and considered a

final candidate, they will check the references provided in the resume.

OFFER EXTENDED

If the person is selected for the job, an offer of employment will be extended to him contingent

upon a satisfactory background check.

IF YOU ACCEPT AN OFFER

Once the offer is accepted by the person, the background check will be run. Once satisfactorily

completed, the recruiter along with the person decides a date for the on boarding process. A

mail is sent with all the information from Homelife/ Miracle Realty Ltd.

BOARDING

The first day of the job starts with the companies experience, which includes members of HR

available to answer any questions, as well as training on Homelife/Miracle policies and

procedures.

ORGANIZATIONAL STRUCTURE

Marketing Department – The content of the website, advertisements, promotions, emails

newsletters, SEO (Search Engine Optimization), Social Media Presence, planning

seminars/expos, and data gathering are all responsibilities of the marketing department. An

effective marketing department will adapt to new mediums of promotion, for example social

media, to keep ahead of the pack.

Sales – Does not involve just onboarding new clients, but also maintaining relationships with

existing customers to ensure a satisfactory experience; a large portion of a broker’s revenue is

generated from traders who are pleased with their broker. Business development as well as IB

relationships also falls under this category. Due to the world-wide appeal of FX, the sales

department should have round the clock shifts.

IT – The IT department is responsible for the overall maintenance of the firm’s servers,

network, telephones and individual PCs. Additionally, the IT department must backup all

sensitive data as well as have an emergency plan in place for unforeseen outages. This final

point is crucial for a brokerage since stability in online-trading is a must.

Compliance – All legal aspects of the brokerage are handled by the compliance department.

This includes accounting, settling disputes such as trade audits as well as lawsuits. Since large

amounts of money are transacted in an FX brokerage, it is essential to have a compliance

department.

Support – The main responsibilities of this department are to provide real-time support to

customers. This includes answering inquires as well as performing specific account related

request such as deposits, withdrawals, and closing accounts. To stay competitive, a support

staff should also have round the clock shifts.

Finance – Naturally all monetary decisions fall under the umbrella of the finance department.

The execution model of the brokerage, for example, an STP set up, will make it easier or more

difficult to predict revenue. Many departments will work closely with the finance department

so it is important the staff is well versed in all facets of the business.

Human Resources – The human resources department has the same responsibilities you would

find in any business. They are responsible for finding qualified candidates for your fx brokerage

and should work closely with all department heads in job description creation to ensure that it

clearly represents the desired skills for an fx brokerage team member that may be outside of

the human resource department's area of expertise. HR would also be responsible for creating

an employee handbook and managing internal personel issues such as vacations, conflicts, etc.

Office management would be responsible for supplies and infrastructure vendors and fall under

the preview of human resources.

INSIGHTS OF THE ROLES AND RESPONSIBILITIES

LOYALITY AND MUTUAL RESPECT: The interviewee was very concerned about the loyalty and

mutual respect as these are the two pillars for the relationship between the broker and the

customer. A broker should be loyal towards the customer and the customer too should have

respect for the broker. Both the parties should have faith on each other and this will surely

make the deal more profitable for both the sides.

• Obtain agreements from property owners to place properties for sale with real estate

firms.

• Monitor fulfillment of purchase contract terms to ensure that they are handled in a

timely manner.

• Compare a property with similar properties that have recently sold, in order to

determine its competitive market price.

• Act as an intermediary in negotiations between buyers and sellers over property prices

and settlement details, and during the closing of sales.

• Generate lists of properties for sale, their locations and descriptions, and available

financing options, using computers.

• Appraise property values, assessing income potential when relevant.

• Maintain awareness of current income tax regulations, local zoning, building and tax

laws, and growth possibilities of the area where a property is located.

• Manage and operate real estate offices, handling associated business details.

• Supervise agents who handle real estate transactions.

• Rent properties or manage rental properties.

• Arrange for title searches of properties being sold.

• Give buyers virtual tours of properties in which they are interested, using computers.

• Review property details to ensure that environmental regulations are met.

• Develop, sell, or lease property used for industry or manufacturing.

• Maintain working knowledge of various factors that determine a farm's capacity to

produce, including agricultural variables and proximity to market centers and transportation

facilities.

OUTCOMES OF THE INFORMATIONAL INTERVIEW

INTERVIEWING SKILLS: This interview helped us to enhance our interviewing skills as we were

not confident enough to take the interview of a senior person as its obvious that he knows

much more than us so we prepared ourselves ahead of time by practicing again and again in

front of the mirror and moreover we were answering the questions to each other. This helped

us to build up our confidence and now we are feeling more confident than before.

ACTIVE LISTENING: During the interview, we were trying to understand and interpret what he

was trying to convey. Initially, we were not able to do that but as the interview goes on all of us

were able to understand his way of delivering the responses and we were impressed by the

words he was using to answer the questions. The interview made us listen to what he was

saying as we were there to get the answers to my questions. So indirectly it also enhanced our

listening skills because we have to write the answers to each question and for that we have to

listen him actively.

AWARENESS OF OUR STRENGTHS: There were many things that we were confused about that

whether we possess them or not but during the time of interview all the group members were

coming up with the counter questions that we were not planning to ask but the situation was

demanding those questions and we all were participating actively. For eg: Rajwinder asked him

that does he have his own house or not which was quite funny but he answered to that too.

So the overall experience was very good but there were some other things that we felt are to

be improved in all of us because there were some questions that made the situation little

awkward like there were some personal questions which he refused to answer. So from this we

came up with the idea that the questions should be chosen wisely and moreover the

interviewee should feel free to answer the questions. And the time should also be a key factor

to be kept in mind while framing the interview questions as the person we interviewed was

very curious to leave the rooms as soon as possible as he might be busy in some other work I

guess and we took enough time of his for the interview. So time is a major factor to be

considered.