informationsförsörjning som bas för processförbättring · capgemini is a global leader with 2...
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Arne Gustavsson
Informationsförsörjning som bas
för processförbättring
Arne Gustavsson
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Arne Gustavsson
40 countries and 100 languages
(As of December 31, 2011)
Around 120,000 people
1. Argentina
2. Australia
3. Austria
4. Belgium
5. Brazil
6. Canada
7. Chile
8. China / Hong Kong
9. Croatia
10. Cyprus
11. Czech Republic
12. Denmark
13. Finland
14. France
15. Germany
16. Guatemala
17. Hungary
18. India
19. Ireland
20. Italy
21. Luxemburg
22. Malaysia
23. Mexico
24. Morocco
25. Norway
26. Philippines
27. Poland
28. Portugal
29. Romania
30. Singapore
31. Slovakia
32. Spain
33. Sweden
34. Switzerland
35. Taiwan
36. The Netherlands
37. UK
38. United Arab Emirates
39. US
40. Vietnam
Canada
United States
Mexico
Brazil
Argentina
All over Europe
Morocco
Australia
People’s Republic of China
India
Chile
Guatemala
Singapore
Philippines
Taiwan
Vietnam
United Arab Emirates
UK & Ireland 8,977
France 21,307
Benelux 10,391
Nordic Countries
4,538
North America 9,505
Central & Eastern Europe
8,962
Morocco 431
Italy 2,381
Iberia 4,942
India 35,727
Latin America 9,176
Asia Pacific 3,370
Group workforce 119,707
Working offshore 44,467
Malaysia
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Arne Gustavsson
Capgemini is a global leader with 2 500 employees in Sweden
Sundsvall
Stockholm
Västerås
Göteborg
Växjö
Karlskrona
Malmö
Helsingborg
Älmhult
No. of employees in Sweden; 2 500
divided in 3 brands: Capgemini,
Capgemini Consulting and Sogeti
No. of offices in Capgemini Sweden: 9
Capgemini shares are quoted on the Paris
Stock Exchange.
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Arne Gustavsson
A trusted business partner partnering with a rich ecosystem
Strategic Partners Partner Portfolio Regional/Sector
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Arne Gustavsson
We have an impressive customer base locally...
IKE
A
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Arne Gustavsson
A wide range of solutions and services
Mobile Solutions Open Source / SaaS Software & Quality Management
Testing Enterprise Resource Planning (ERP) Co-Sourcing/Multi-Sourcing Portals Rapid Design & Visualization Smart Energy Services
Application
Services
Application Development & Maintenance (AD&M)
Application Outsourcing Application Lifecycle Services Business Intelligence Business Process Management Collaborative Business Web IT Transformation: Strategy & Architecture
Infrastructure
Services
IT/IS advisory, design & transformation services (ITS) IT governance services & implementation Data Center Optimization and Virtualization Cloud computing – IaaS, Google Apps, Office365, SAPaaS End-to-end full-lifecycle Enterprise Services Management
Remote Infrastructure Management Data Center and Infrastructure Services Network & Security Services. Workplace Services & Virtualization Storage and data management
Consulting
(Capgemini
Consulting)
Digital Transformation Strategy and Transformation Marketing , Sales & Service People & Performance
Finance & Employee Transformation Supply Chain Management Technology Transformation
Research & Advisory Services Human Resources Industry specific services for banking
& insurance Social Media Management
Business
Process
Outsourcing
Finance and Accounting Procurement Supply Chain Management Customer Operations Management Management Assurance Services
Local
Professional
Services (Sogeti)
Application Management High-Tech Engineering Infrastructure Management Testing Security Services
Mobile Application Development Business Intelligence Workplace Transformation Data Center Transformation
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Arne Gustavsson
Technology Services delivers business value
according to customer needs
Technology Services
Portals and Mobility
Business Information
Mgmt
Aoplication Lifecycle Services
Application Outsourcing
Test, Quality and Verification
Infra-structure
and Security
Development & Integration
Project/ Program
Management
Business systems
(SAP)
Architecture
Industry analysts have long recognized the exceptional
technological expertise of Capgemini consultants. From
application integration to web services, our innovative services
consistently exceed expectations across industries.
We offer access to cutting-edge technologies through
industry-specific partnerships and global alliances. With our
Accelerated Solutions Environment, RApid INnovation (RAIN)
methodology and global network of Accelerated Delivery
Centers, we dramatically reduce the time required to execute
your IT strategy.
Innovate to Master Your IT Environment
Our Rightshore® approach combines onsite, onshore,
nearshore, and offshore sourcing to improve efficiency &
quality while delivering cost savings of up to 50%
Our global alliances with industry-specific IT partners give
us access to leading-edge technology
We have a consistent and reliable delivery with right
results every time - Our centers are CMM and ISO
certified
How we deliver
About Technology Services
We work as ONE team with global talents
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Arne Gustavsson
We measure client's satisfaction
Our client satisfaction processes include a survey at Engagement level (known as
OTACE – On Time and At Client Expectations) and a survey at Account level
Client Satisfaction Survey Steps at Account or Engagement level
Average Client Satisfaction
= 4.33 / 5
95.5% delivered Above or To Customer
Expectation
97.5% Delivered on Time
Engagement survey: OTACE results (as of 31.12.11)
Determine Participants
Set Expectations Analyze /
Take Action Measure Client
Satisfaction
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Arne Gustavsson
Men vad är automation?
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Arne Gustavsson
Definition
Automation kommer från grekiskans 'automatos' och
betyder på egen hand
Automation eller automatisering betyder att man låter en
maskin eller teknik utföra ett arbete
Automation kan effektivisera olika typer av arbeten inom ex
Produktion
Logistik
Övervakning
Administration
etc
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Arne Gustavsson
Automation idag
Källa: news.cnet.com/././robot-companies
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Arne Gustavsson
Exempel
Automation
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Arne Gustavsson
Förändringstryck
Lagar, regler • Identifikation
• Spårbarhet
• Statushantering
• Versionshantering
Globalisering • Gemensamma processer
• Harmoniserade system
• Förändrade/nya system
• Stora implementationer
Konkurrens • Kortare ledtider
• Process management
• Content management
• Lifecycle management
• Kompetenskrav
• E-handel
Teknik • XML
• Internet
• Mobilitet
• Kommunikation
• IT-arkitektur
• Elektroniska signaturer
Behov av
förändring kring
Informationsförsörjning
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Arne Gustavsson
The 3 C challenges
Study in the 50 largest European companies
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Arne Gustavsson
Informationsförsörjning i processer
Product Development and Product Maintenance
Sales Order Service
Design Man Test
Customer
Deliv
ECM
Product Development and Product Maintenance
Sales Order Service
Design Man Test
Customer
Deliv
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Arne Gustavsson
Exempel på enkel administrativ automation
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Arne Gustavsson
Vad är värdet av Informationsförsörjning?
Informationsförsörjning skapar affärsnytta åt dig genom att
Säkra kvalitén - originalinformation
Göra information tillgänglig
Möjliggöra publicering av information globalt och lokalt - inom och utom
företaget/organisationen
Publicering från en källa till flera användningsområden
Ökad spårbarhet
vilket innebär minskade kostnader - i form av tid och resurser - och ger en
potential för ökade intäkter genom att
hantera sin kunskapsmassa, underhålla affärsprocesser, förbättra effektiviteten och
hitta kostnadsbesparingar samt att efterleva lagar och regler.
I slutänden handlar det om att ta kontroll över verksamheten för att säkerställa
effektivitet och konkurrenskraft
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Arne Gustavsson
Informationsförsörjning – stora vinster att hämta
”Värdet på informationen är
direkt relaterad till
dess åtkomlighet”
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Arne Gustavsson
Arne Gustavsson: [email protected]
Glenn Lindgren: [email protected]
Lars Rooth: [email protected]