informed innovations in community outreach: analyzing data to effectively deliver health information
TRANSCRIPT
Informed Innovations in Community Outreach: Analyzing Data to Effectively Deliver Health Information
Brenda Linares, MLIS (Project Manager)Suzetta Burrows, MSLS, AHIPMary Moore, PhD (PI)Emily Vardell, MLSDepartment of Health InformaticsLouis Calder Memorial LibraryUniversity of Miami Miller School of Medicine This project has been funded in whole or in part with Federal funds from the
National Library of Medicine, National Institutes of Health, Department of Health and Human Services, under Contract No. NO1-LM-6-3502. With the University of Maryland Baltimore. For additional information, please contact: Mary Moore [email protected]
Funding • NN/LM RML Outreach Award• Librarians and DOCS for
Health in 2008-2009– $10,000
• Second year funding for Librarians and DOCS for Health Plus project in 2009-2010– $16,400– Built on lessons learned – Expanded attendance to
other nursing and allied health events
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Goals and Objectives of Award Introduce medically underserved consumers, medical students,
and public librarians to MedlinePlus, MedlinePlus en espanol and other NLM consumer health information resources
Train consumers and public librarians to evaluate health information available on the web and make informed and better health decisions
Inform consumers of locations and policies of places to access Internet resources, such as public libraries
Improve patient education skills of 1st and 2nd year medical students Identify barriers to accessing and using quality health information
resources and find ways to overcome those barriers Identify opportunities for follow up activities among the partners, the
community based organizations and those they serve
This project has been funded in whole or in part with Federal funds from the National Library of Medicine, National Institutes of Health, Department of Health and Human Services, under Contract No. NO1-LM-6-3502. With the University of Maryland Baltimore. For additional information, please contact: Mary Moore [email protected]
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Department of Community Services (DOCS)
• Partnered with the well-established program – Run by medical students– Serves health information
needs of one of the most underserved and ethnically, racially, and socioeconomically diverse areas in the nation
– Includes attendance at ten health fairs in a tri-county area and different locations
• schools, churches, flea market, community centers
What We Do• Library staff demonstrate
MedlinePlus and other consumer health resources to both patients and community representatives at the health fairs
• Table close to checkout stations
• Use of Info Rx pads• Partner with public
librarians• Collect information
from surveys
What Do We Do with Numbers?
• Review and analyze data Identify lessons
learned Create strategies for
improvementPlan future steps
Year One Survey Results• One survey in English and one
in Spanish• 168 surveys collected in total
– 141 English and 28 Spanish
• Received only 12 surveys out of 227 participants at Little Haiti Fair
• 72% of respondents stated it was their first health fair
• 68% (English) and 31% (Spanish) used the Internet before for health info
Year One Survey Results
• Public Library Use
Year One Survey Results
• Did you find the information you needed?
• Would you like the information printed out?
Lessons Learned from Year One
• Create bilingual survey• Address digital divide between English and Spanish attendees• Capitalize train-the-trainer opportunities• Meet requests for printed materials• Increase collaborative opportunities with public librarians• Ask follow up question about use of MedlinePlus between Year One
and Year Two
In Year Two… Implemented bilingual survey Translated MedlinePlus brochure into Creole Offered a box of pre-printed material More closely incorporated public librarians into the
fair settings Created a train-the-trainer outreach plan and survey
– Community-based health care organizations
– Technologically-savvy fair attendees (act as intermediaries in the information seeking process)
Survey • Same survey questions in both years
– Added question to determine MedlinePlus use between the first and second year of library involvement
– Of survey responders, only 14% stated that they had spoken to us in the first year.
• Supports continued involvement.
Year One vs. Year Two
• Will you make health changes based on this information?
Year One vs. Year Two
• Would you use MedlinePlus in the future?
Year One results combined = 82% said yes
Train-the-Trainer Outcomes
• 43% familiar with MedlinePlus
• 98% will use MedlinePlus in the future
• 79% stated the training they received was “very helpful”
• Led us to pursue NN/LM Award to partner with public librarians on Safety Fair
Lessons Learned: Survey
• We receive surveys from about 10% of fair attendees each year.
• Attendees are reluctant to complete surveys because:– Time consuming– At the end of the day– Questions are too long
• Plan to create a shorter version
Year Three• Closer integration
with the DOCS program– Name on t-shirt– Yearly start-up
meetings– Better communication
with health fair organizers
– Increased use of Information RX pads
Year Three
• Using iPad to promote MedlinePlus to patients while they are in line waiting
• Library is included list of things to do for medical students at the checkout table
Thank you!