#infosuisse oct nov 13 · mirko capodanno switzerland tourism 480 university avenue, suite 1500...

32
Publication of the Swiss Canadian Chambers of Commerce Ontario and Quebec Publication des Chambres de Commerce Canado-Suisse de l’Ontario et du Québec October/November octobre/novembre 2013 F Feature/Reportage eature/Reportage : : Business Networking / Le réseautage d’affaires www.swissbiz.ca www.cccsqc.ca www.swissbiz.ca www.cccsqc.ca

Upload: others

Post on 10-Jul-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

Publication of the Swiss Canadian Chambers of Commerce Ontario and QuebecPublication des Chambres de Commerce Canado-Suisse de l’Ontario et du Québec

October/November octobre/novembre 2013

FFeature/Reportageeature/Reportage::Business Networking / Le réseautage d’affaires

www.swissbiz.ca www.cccsqc.cawww.swissbiz.ca www.cccsqc.ca

Page 2: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

Créez votre café préféré avec www.nespresso.com/whatelse

Page 3: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

CON

TEN

TS /

IND

ICE

FEATURE / REPORTAGE

Business Networking / Le réseautage d’affaires

4 Le réseautage d’affaires 5 6 Tips on How to Get the Most Out of Business Networking 6 Effective Networking 101 7 The 50 Best Business Apps 2013 10 Le réseautage : bien plus qu’un échange de cartes d’affaire!

BUSINESS AND OTHER NEWSACTUALITÉS ÉCONOMIQUES ET D’AFFAIRES

14 Tribeca Insights: Freedom 55 … BlackBerry Version 16 The Employers’ Edge 16 Business News 17 Tax Implications of Transferring Property Among Family 19 Schwingen: From a Sawdust Ring to a Mega-Event 20 Karin’s Performance Solutions: Do You Go Above and Beyond? 23 Travel News 28 Trade Fairs

CHAMBER NEWSINFORMATIONS DE VOTRE CHAMBRE

2 President’s Message SCCC/Upcoming Events 3 Message du Président CCCS / Evénéments 9, 25 Nouveaux Membres – CCCS 12, 15 SCCC New Members 13 Member Profi le / Portrait d’un Membre 16 Scholarship Fund 18 Quote of the Month 22 SCCC/CSCA Spousal/Partner Event at the

Royal Canadian Yacht Club 22 Lancement de la nouvelle saison de la Chambre

de commerce Canado-Suisse Québec 24 Member Travel Bulletin Board 28 SCCC Group Health Plan

Publication of the Swiss Canadian Chambers of Commerce Ontario and QuebecPublication des Chambres de Commerce Canado-Suisse de l’Ontario et du Québec

A Connected World – Business Networking and Social MediaUn monde interconnecté – le réseautage d’affaires et les médias sociaux

Page 4: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E2

BOARD OF DIRECTORS • 2013 – 2014

President / Director:

Ernst NotzNacora2 Hunter Avenue, Toronto ON M6E 2C8Tel: (416) 784-2872Email: [email protected]

1st Vice-President/Director:Julien FavreUBS154 University Avenue, Toronto ON M5H 3Z4Tel: (416) 345-7033Email: [email protected] Website: www.ubs.com/1/e/canada

2nd Vice-President/Director:Mirko CapodannoSwitzerland Tourism480 University Avenue, Suite 1500Toronto, ON M5G 1V2Tel: 416-695-3375 Cell: 416-841-6644Email: [email protected] Website: www.MySwitzerland.com

Treasurer/ Director:Monica Stevens-WyssTrowbridge Professional Corporation25 Adelaide St. E.; Suite 1400; Toronto, ON M5C 3A1Phone: (416) 214-7833 ext.104Email: [email protected] Website: www.trowbridge.ca

Secretary & Legal Counsel:

Bernard LetteLette LLP20 Queen Street West, #3300, P.O. Box 33, Toronto ON M5H 3R3Tel: 416-971-4898Email: [email protected] Website: www.lette.ca

Past President / Director:

Philipp GyslingMesh Innovations Inc.174 Hallam Street, Toronto ON M6H 1X5Tel: 416-871-8159Email: [email protected]: www.meshinnovations.com

Directors:

Babette BaarsMarché Restaurants Canada Ltd.8 King Street East, Suite 838, Toronto, ON M5C 1B5Tel: 647-341-1444 Cell: 647-969-1445Email: [email protected] Website: www.marche-int.com

Rudi BlatterLindt & Spruengli (Canada) Inc.181 University Avenue, Suite 900, Toronto ON M5H 3M7Tel: (416) 351-8566Email: [email protected] Website: www.lindt.com

Heidy LawranceWeMakeBooks.ca238 Willowdale Ave., North York ON M2N 4Z5Tel: 416-733-1827Email: [email protected]: WeMakeBooks.ca

Sandra LeubaRBC Wealth ManagementCINEBOXX Film & Television Inc.136 Curzon Street, Toronto ON M4M 3B5Tel: 416-616-4251Email: [email protected]

Ronnie MillerHoffmann-La Roche Ltd2455 Meadowpine Boulevard, Mississauga ON L5N 6L7Tel: 905-542-5522Email: [email protected] Website: www.rochecanada.com

Christoph OehySwiss Reinsurance Company150 King Street West, Toronto, ON M5H 1J9Tel: 647-775-2443Email: [email protected]: www.swissre.com

Daniel OehySwissmar35 East Beaver Creek Rd, Unit 6, Richmond Hill, ON L4B 1B3Tel: 905-764-1121Email: [email protected] Website: www.swissmar.com

Urs UhlmannZurich400 University Avenue, 25th Floor, Toronto ON M5G 1S7Tel: (416) 586-2959Email: [email protected] Website: www.zurich.ca

Andrea von MoellerB2-125 The Queensway; Toronto ON M8Y 1H3Tel: (416) 907-8012Email: [email protected]: www.2marketinternational.com

Honorary Director:

Cornelia CamenzindConsulate General of Switzerland154 University Avenue, Suite 601, Toronto ON M5H 3Y9Tel: 416-593-5371Website: www.eda.admin.ch

Executive Assistant:

Patricia Keller Schläpfer – SCCC756 Royal York Road, Toronto ON M8Y 2T6Tel: (416) 236-0039 Fax: (416) 551-1011E-mail: [email protected] Website: www.swissbiz.ca

Typesetting and Assembly: Nancy Raitt @ corptype

Printed by: J. B. Deschamps

Dear Members,

We are experiencing an interesting fall. While the leaves are

changing here in Canada and life is generally peaceful despite the

controversial debates in the Province of Quebec with regards to

the charter of values, many interesting things are happening in

the world.

The atrocities in Syria, the political instability in Egypt and the way

the superpowers are addressing the complex issues in the Middle

East are interesting to follow. In Europe the debate between

austerity and growth continues as a decision looms whether some

suffering EU countries should get more debt relief. Germany, the fi nancial backbone and a

dominating country in the European Union – held elections and as expected Angela Merkel

remains the country’s chancellor for a third term.

When you read this message, votes are already done in Switzerland and the Swiss have

confi rmed – among other topics – that they want to keep the Swiss Army based on the

militia system. Our home country succeeded again to be named number one as the most

competitive and innovative country. On the other hand, the Swiss government is under

some pressure: it has been seeking an agreement with the U.S. that would allow the

banking industry to pay its way out of trouble; the banks that persuade clients to make

disclosures before the planned program starts will get reduced fi nes.

Already fi ve years have gone by since “black autumn” and the U.S. subprime disaster.

According to studies in a recent “Globe and Mail” article, the visible scars of the fi nancial

crisis are fading. Canada was spared the worst of the crisis where no banks failed even

though some needed short-term support. But overall, Canada’s banking system became a

good example of healthy bank practices around the world. The solid banking regulations

and the willingness by the Canadian government and businesses to work together to react

decisively and creatively, maintained the industry through this rocky period.

This month’s publication is about business networking. You will fi nd some helpful tips on

how to get most out of these gatherings. Please see our schedule of events where you will

be able to mingle with interesting people and discuss topics as mentioned above.

I am looking forward to seeing you at these events. By the time of the next info suisse

publication, the task force of the SCCC board in Toronto will report on the progress of our

Chamber’s future role and ways to further assist Swiss business interests.

Yours sincerely,

Ernst Notz, President

Swiss Canadian Chamber of Commerce (Ontario) Inc.756 Royal York Road • Toronto, Ontario M8Y 2T6Tel: (416) 236-0039 • Fax: (416) 236-3634 • E-mail: [email protected] • www.swissbiz.ca

2013 COMING EVENTS

November 16 Gala Dinner Dance at the King Edward Hotel

December 10 Fondue Night at the Marché©

Further Information can be found on www.swissbiz.ca/upcoming_events

Dates above are subject to change

Page 5: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 3

La Chambre de commerce canado-suisse (Québec) Inc.Swiss Canadian Chamber of Commerce (Quebec) Inc.

1572 Avenue Docteur Penfi eld, Montréal, Qué. H3G 1C4 • Tél: (514) 937-5822 • Fax: (514) 954-5619 • E-mail: [email protected] • Web site: www.cccsqc.ca

CONSEIL D’ADMINISTRATION / BOARD OF DIRECTORS2013 – 2014

Président / President

Mr. Jean Serge GriséDirecteur, Communications et Affaires publiquesFondation Lucie et André ChagnonTel: 514.380.2001, # 1058E-mail: [email protected]

Secrétaire / Secretary

Me Monica SchirdewahnAvocate / Lawyer Lette & AssociésTel: 514.871.3838, # 213 E-mail: [email protected]

Vice-présidents / Vice-Presidents

Mr. Bruno SetzConsultantTel: 514.767.5123E-mail : [email protected]

Mr. Olivier RodriguezGestionnaire de portefeuilleMirabaud Canada Inc.Tel: 514.393.1690E-mail : [email protected]

Trésorier / Treasurer

Mr. Othmar WidmerConsultation WidmerTel: 450.973.2864E-mail: [email protected]

Directeurs / Directors

M. Christian G. Dubois Conseiller de la Ville, Membre du Comité exécutif Tel: [email protected]

Me Jean-Marc FerlandAvocatFerland, Marois, Lanctot Tel: 514.861.1110E-mail: [email protected]

Mr. Moritz GruberConsultantTel: 450.264.6278 E-mail: [email protected]

Mme Marie-Josée Loiselle Présidente Nuno ID Tel: [email protected]

M. Jean-Aymeri de Magistris Directeur Ventes et Marketing Stambac InternationalTel : 514.564 6798E-mail: [email protected]

M. Alex VoleryRegional Service Manager Bobst North America Inc.Tel: 514.531 9946E-mail: [email protected]

Mr. Paul WieserPDG pour le CanadaBusch Vacuum Technics Inc.Tel: 450.435.6899E-mail: [email protected]

Directeur honoraire / Honorary Director

Mr. Beat Kaser Consul général de SuisseTel: 514.932.7181 E-mail: [email protected]

Liaison au Consulat général de Suisse

Mr. Paolo Bezzola Consul Tel: 514.932.7181E-mail: [email protected]

Conseiller juridique / Legal Counsel

Lette & AssociésTel: 514.871.3838, # 213 E-mail: [email protected]

Responsable de l’administration / Administration Offi cer

Mr. Andreas Kräuchi Tel: 514.937.5822 E-mail: [email protected]

Chères et chers membres,

Nous reprenons nos activités après des vacances bien méritées. Cependant, je peux vous assurer que nous ne sommes pas restés inactifs; en effet, nous avons passé beaucoup de temps à mettre en place les principaux éléments d’une opération, qui va modifi er votre Chambre de commerce canado-suisse pour l’avenir.

Comme vous le savez probablement, lors de l’assemblée générale annuelle de la Chambre, en juin dernier, nous avons approuvé un plan que nous avons appelé « Virage Affaires ». Ce plan est le résultat de vos commentaires positifs, ou quelquefois négatifs, que vous nous avez faits durant les derniers mois. Nous avons aussi consulté plusieurs membres et non-membres de façon individuelle et nous avons travaillé étroitement avec le Consul général, monsieur Beat Kaser, et le Swiss Business Hub, pour améliorer, dans l’avenir, la coordination de nos actions. Nous n’avons qu’un seul but : améliorer les contacts entre nos membres afi n d’augmenter les opportunités d’affaires.

Lors de cette assemblée annuelle, nous avons aussi élu le Conseil d’administration qui dirigera les destinées de votre Chambre; je salue les trois nouveaux membres du Conseil qui se joignent à nous : Marie-Josée Loiselle, Jean-Aymeri de Magistris et Alex Volery qui vont sans aucun doute nous amener de nouvelles idées.

Nos membres changent et la Chambre doit répondre à leurs nouveaux besoins.

Je vous enverrai dans les prochains jours, un premier « Bulletin du président » qui vous donnera, plus en détails, les changements que nous comptons faire.

Le présent numéro d’Info Suisse parle de réseautage, cette question est au cœur des actions que nous entreprenons.

I can already tell you that the new season we are launching in a few days, will be a busy one. We are preparing many activities, the traditional ones but also entirely new events. Our members will have added opportunities to talk business together.

Vous pourrez compter sur nos activités traditionnelles, mais nous vous réservons de nouveaux événements qui vous permettront de rencontrer des gens d’affaires très intéressants. Nous allons aussi améliorer nos communications avec vous.

Jean Serge GriséPrésident du conseil d’administration de la Chambre de commerce canado-suisse du Québec.

ÉVÉNEMENTS / UPCOMING EVENTS 2013 / 2014

21 Novembre 2013 / November 21st 2013 Soirée Fondue / Fondue evening

19 Février 2014 / February 19th 2014 Soirée Raclette / Raclette Evening

2 Juin 2014 / June 2nd 2014 Tournoi de Golf / Golf Tournament

Des événements supplémentaires seront ajoutés au fur et à mesure

Additional events will be added as soon as the dates will be known

Dates sujet à changement / Dates are subject to change

INFORMATION et détails/and details : www.cccsqc.ca ou/or (514) 937-5822

Page 6: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E4

Business Networking

Le réseautage d’affa i res

LE RÉSEAUTAGE D’AFFAIRESPar Marie-Josée Loiselle

Nous serions tentés

de croire qu’à l’heure

des technologies de

communication, le

face à face n’est plus

de mise; un seul

courriel, un appel Skype et le tour est joué!

Cela est vrai dans certaines situations où les

transactions sont simples. Cependant, dans

les relations d’affaires plus complexes, le

face à face est encore aujourd’hui une pri-

orité. Les technologies ne font qu’accélérer

les communications par la suite, une fois

que la confi ance s’est établie.

Lorsque j’œuvrais chez Montréal

International, avant de partir mon entre-

prise de consultation, je travaillais beaucoup

en Californie et d’aucun mettrait en doute

l’attitude « tech savvy » des gens là-bas. Or,

afi n de pouvoir rencontrer des gens infl uents

dans des entreprises technologiques ou dans

le capital de risque, il fallait avoir été référé

par quelqu’un de ce milieu. Nous devions

donc trouver ce « quelqu’un » et lui prouver

que nous étions véritablement « utiles », par

exemple avoir fait nos devoirs sur ce qu’ils

recherchent et comment nous sommes « la

solution ». Après, les portes s’ouvraient.

Lorsque l’on parle d’encourager les

relations d’affaires entre la Suisse et le

Canada, concrètement cela veut dire que

des personnes ayant des intérêts dans ce

sens doivent se rencontrer pour réaliser

un projet (investissement, exportations,

co-entreprise, etc.). Pour cela, le réseau-

tage est essentiel puisque comme le dit

l’adage « people do business with people

they like ». D’autre part, bien que l’aspect

social du réseautage soit apprécié, les gens

d’affaires ont habituellement des objectifs

précis; les organisateurs de ces événements

gagnent à mieux cerner les intérêts des par-

ticipants afi n de maximiser les retombées et

la réalisation de projets.

Mon expérience de dix années en

affaires m’indiquent que les actions les plus

rentables en termes d’acquisition de clients

sont les conférences que je donne et les

rencontres sollicitées avec des clients ou

« relayeurs » (soit directement ou via des

références) en Suisse ou ailleurs. Toutes

ces actions impliquent un face à face.

Évidemment, l’on gagne à ne pas « vendre »

quelque chose dans ce genre de rencontres

mais plutôt s’inscrire comme une conseillère

de confi ance quand viendra le temps de

faire avancer des dossiers.

À titre d’exemple d’activité de réseau-

tage, afi n de célébrer le 10e anniversaire de

la fondation de mon entreprise, j’organise

un cocktail le 8 octobre prochain où j’invite

mes clients et contacts/amis. Ce genre

d’événement vise trois objectifs : je désire

remercier mes clients et contacts/amis

Page 7: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 5

car ils ont contribué au succès de mon

entreprise; par cette invitation, je reprends

contact systématiquement avec ma base

de clients et contacts que je ne vois pas

nécessairement sur une base régulière;

cela permet de mettre en relation des gens

qui vont peut-être avoir intérêt à faire des

affaires ensemble.

De son côté, la Chambre de Commerce

Canado-Suisse (Québec) et ses partenaires

sont heureux de contribuer aux événements

de réseautage dans le cadre, par exemple,

d’accueils de missions économiques (mission

du Jura, septembre 2012), d’accueils de mis-

sions sectorielles (Medtech-ITC, avril 2011)

ou de représentants de la promotion des

Cantons (Fribourg économique, septembre

2013) au Québec.

Ces événements permettent de mettre

en contact les participants Suisses avec de

potentiels collaborateurs locaux. De plus,

ces activités mènent souvent par la suite à

d’autres idées encore non exploitées. Déjà,

les résultats sont intéressants tant au niveau

de produits Suisses maintenant distribués

au Québec/Canada que des entreprises

québécoises, traditionnellement orientées

vers la France, maintenant intéressées à une

présence en Suisse. Un win-win quoi!

Marie-Josée Loiselle est la présidente de Nuno ID Inc., une fi rme de consultation en développement des affaires internationales. Elle aide les entreprises étrangères, plus particulièrement suisses, à pénétrer le marché

canadien via les exportations (recherche de distributeurs), les acquisitions et les implantations. Marie-Josée accueille aussi plusieurs types de missions économiques. Enfi n, Nuno ID conseille les organismes de développement économique/municipalités au Québec dans leur positionnement international et prospection d’investissements.

Marie-Josée Loiselle est membre du Conseil d’administration de la Chambre de commerce canado-suisse du Québec.

[email protected]. 514 574 6641 ■

6 TIPS ON HOW TO GET THE MOST OUT OF BUSINESS NETWORKINGArticle written by Pamela Eyring, Reuters

Networking: It’s up to you to fi nd and

make the most of the opportunities

presented.

There’s an old adage, “it’s not what you

know, it’s who you know.”

That adage couldn’t be more appropriate

in today’s competitive job market. And net-

working (especially when you’re employed)

can be the key to staying employed and

staying on a clear career track. But there’s

more to networking than shaking hands and

exchanging business cards. Done right, net-

working helps you forge relationships with

like-minded professionals to the benefi t all.

While networking is often used to gener-

ate referrals and leads for new business, it’s

also extremely useful for fi nding a new job,

discovering possible new hires, improving

basic business practices, or changing career

paths altogether.

The key is to get out there and connect.

It’s up to you to fi nd and make the most of

the opportunities presented. Here are a few

ideas to get you started:

1. HAVE A PLANFor every event you attend, make a commit-

ment to yourself to connect with a specifi c

number of people. Three to fi ve people is

realistic. Make sure the contacts are “new”

and not people you’ve met before. This will

help get you out of your “comfort zone” and

you won’t spend your entire evening chat-

ting up old friends.

2. DRESS THE PARTFifty-fi ve percent of a good impression is

based on how you look. If you want to be

perceived as a professional you need to

D É M É N A G E M E N T S I N T E R N A T I O N A U X

1 800 874-1071514 631-6565www.amjmontreal.com

Page 8: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E6

dress like one. Make sure your clothes are

neat, fi t well and appropriate to the time of

day and event.

3. BE PROFESSIONALRemember to say hello and pronounce

your name clearly and distinctly. Make sure

your business cards are clean and not tat-

tered. Shake hands fi rmly and make good

eye contact with everyone you meet. Say

the person’s name when you say goodbye

and tell the person how much you enjoyed

meeting them and hope to see them again.

4. MAKE THE ASKDon’t rely on other people to remember and

reach out to you. It’s your job to ask people

for their business card and to maintain

contact.

5. STAY IN TOUCHThe biggest mistake people make in net-

working is not keeping in touch with the

contacts they make. Find reasons to reach

out and connect.

Perhaps send a link to an interesting news

story related to the individual’s industry. Or,

if you’ve identifi ed a common interest such

as a love of modern art or music, let them

know about an opening or event.

It’s not necessary to make plans to meet

at the event. Just reaching out is enough to

help strengthen your connection and forge

their sense of who you are.

6. BE VISIBLETake a leadership role in your community

and industry organization to build visibility.

Join the Chamber of Commerce or a more

industry-specifi c organization such as the

local chapter of the Public Relations Society

of America.

Offer to speak at events and offer advice

as an “industry expert.” This will position

you as a trusted resource and someone to

turn to for answers.

While networking generally begins with

a quick introduction, the actual benefi ts can

take longer to cultivate. It’s all about give-

and-take and it may take a year or two but

if you are diligent, eventually the phone

will ring and there’s no telling what kind of

opportunity will be on the line.

Pamela Eyring is the president of The Protocol School of Washington (PSOW), which provides professional business etiquette and international protocol training. Founded in 1988, PSOW is the only school of its kind in the U.S. to become accredited. Any opinions expressed are her own. PSOW’s website is: www.psow.edu. ■

EFFECTIVE NETWORKING 101Networking is the interaction with others

to build a “network” of contacts for busi-

ness or personal reasons.

Having a strong network of contacts is

benefi cial in many life situations. Effective

networking can help you get clients, fi nd

new employment or simply meet new and

interesting people.

A few key points to remember:

- Always have business cards with you,

even in this electronic age.

- Dress accordingly to the event.

- Remember that everyone is a possible

network contact.

- Always wear your name badge on the

right hand side. It’s easier to read while

shaking hands.

- Listen carefully, stand tall, shake hands

fi rmly, and make eye contact.

- Learn to remember people’s names and

a detail about them.

Before you start your networking, create

some goals for yourself. Are there specifi c

people you would like to meet? Research

their background fi rst. Set yourself goals, for

example a specifi c number of people you’d

like to approach at this specifi c event. Once

you are ready to mingle, you realize there

are hundreds of people mingling about,

and you freeze. Who do you approach fi rst

and how?

- If you don’t know anyone in the room,

position yourself in a high-traffi c spot

(eg. bar, buffet, table etc.)

- Look around and try and locate groups

of three or more. Remember, pairs of

people might be involved in a private

conversation, while 3 or more people

are more likely to widen the circle for

you to join in.

So, what do you say? Here is the oppor-

tunity to introduce yourself by giving a brief

but concise picture of who you are. This is

called the elevator statement, a short and

punchy description of yourself and/or your

fi rm that answers the question, “what do

you do?” It should be 10 seconds or less and

should be compelling and have a hook. Be

enthusiastic about it, focus from the client’s

(or prospect’s) perspective and try to add

some humour if you can.

After this intro it is the time to exchange

business cards as this can help continue the

conversation. Always read the business card

and comment on the design, logo, business

location or something.

Now keep the dialogue going by asking

some non-intrusive questions like:

- How did you get into this industry?

- How have you heard of this “event/

exhibition/…”?

- Are you involved in any professional

groups and associations?

- What do you love about your career?

- Create some of your own questions,

which can be used in many situations.

Don’t spend too much time with one

group of people as there are many more

individuals to talk to. Avoid speaking too

long with people you already know. Say

hello but rather schedule a lunch or coffee

with them to catch up more another time as

now is the time to expand your networking.

As awkward as it can be approaching an

individual, ending a conversation is also not

easy. First, pay attention for signs, such as

a lull in the conversation or the individual

you are speaking to is looking around the

room. Say something simple and polite such

as “it has been such a pleasure talking with

you but there are many more people here I

need to speak with this evening. Hopefully

we will see each other again.” Always thank

with a fi rm handshake, no matter what their

gender is. But before moving on to the next

Business Networking

Le réseautage d’affa i res

Page 9: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 7

group, write down some notes about the

individual you’ve just ended the conversa-

tion with.

Here some good networking settings:

The Gym:

Especially if it’s close to your offi ce, there

might also be executives working out and

it’s easy to start a dialogue about sport,

health and workout preferences.

Trade Shows:

There is a common interest by people who

are attending these trade shows and it

makes it easier to start a conversation.

The Company Function:

Try not to talk about work during these func-

tions but look for other common interests.

And remember don’t drink (much) at these

functions.

The Charity

Join one of the charities in your region. It

gives you something to say about yourself,

it’s rewarding and provides you with oppor-

tunities to meet and network with some

high-powered executives.

Industry Groups

Join industry groups related to your profes-

sion and participate in them. The contacts

you will make will be invaluable on so many

levels.

Alumni Groups

Even though many of us dread the school

reunion but go to them. You have already

a natural connection with these people so

the initial introductions are a lot easier. And

never forget, they could be in some power-

ful positions by now.

Reconnecting

Last but not least, reconnecting with past

clients, co-workers and people we have lost

touch with. People will not wonder why

we didn’t stay in touch but will be happy

that we took the fi rst step to reach out and

reconnect.

Hope these tips help. Enjoy your next

networking session. ■

THE 50 BEST BUSINESS APPS 2013Original article written by Julie Bort and

Kyle Russell on Aug. 12, 2013, and posted

on Business Insider. Please go to

http://www.businessinsider.

com/50-best-business-apps-2013-8?op=1

Chances are, by now you have a smartphone

and maybe a tablet, and you never leave

home without one or both of them. These

Etobicoke - 1557 The Queensway

Mississauga - 7090 Kennedy Road

Oakville - 3487 Wyecroft Road

Scarborough - 2250 Markham Road

Kitchener - 4500 King Street East

Ottawa - 1763 St. Laurent Blvd.

Brossard - 7200 boul. du Quartier

Laval - 2360 Autoroute Chomedey (Aut 13)

Pointe-Claire - 58 boul. Brunswick

Sainte Foy - 1454 Avenue Jules Verne

For all store locations, please visit lindt.com

and discover a wide selection of irresistible Lindt Chocolates and gifts at delectable deals.

Visit a Lindt Outlet Boutique

Page 10: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E8

Business Networking

Le réseautage d’affa i res

devices have transformed our daily lives.

While much attention is given to the coolest

consumer apps, mobile apps that help you

do your job better are arguably even more

important.

With that in mind, we’ve assembled a

collection of apps that can help you in your

daily business and networking. Please check

out the link to many more useful apps.

CloudOn lets you run Microsoft Offi ce on

the iPad

There are a few apps that run Microsoft

Offi ce on the iPad and Android tablets.

We like CloudOn because 1) it’s free, 2) it

supports many of Offi ce’s more advanced

features, 3) it’s designed to work on a touch

interface.

Price: Free Available on: Android and iOS

Evernote is a note-taking app that is chock

full of features

Evernote is a must-have note-taking app

chock full of features and third-party add-on

apps. You can take notes, clip web pages,

store images, take audio notes, and then

share them across devices and among

coworkers. Once you start using it, you can’t

live without it.

Price: Free Available on: Android, Blackberry,

iOS, Mac OS X, Windows, Windows 8,

Windows Phone 8

LectureNotes lets you scribble pictures

and diagrams

If you fi nd yourself needing to scribble

hand-written notes or pictures/diagrams

and you’ve got one of those big-screen

Android smartphones, try LectureNotes. This

Android app works with a stylus to turn your

phone or Android tablet into an electronic

notebook.

Price: Free Available on: Android

Addappt keeps your contact list up to

date automatically

When a friend, coworker, or business contact

changes an email address or phone number,

they have to send a note asking everyone

to update their address book. Addappt

solves that problem. It lets contacts update

their own addresses on your device. It also

offers other nifty address book management

features.

Price: Free Available on: iOS

CardMunch turns business cards into

LinkedIn connections

In this age of smartphones, it seems crazy

that people still exchange paper business

cards. But we do. By using this business card

reader for LinkedIn, created by LinkedIn,

you can convert business cards to address

book contacts, and add them as LinkedIn

connections.

Price: Free Available on: iOS

Bringing you superior, quality products and International brands for 30 years

www.swissmar.com

Page 11: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 9

LinkedIn is the ultimate business

social network

For those of you who live and breathe

on LinkedIn, there’s nothing better than

LinkedIn’s own mobile app that supports

every aspect of LinkedIn. Track your job

apps, follow big names in your industry, and

keep up with your favorite LinkedIn groups.

Price: Free Available on: Android, Blackberry,

iOS, and Windows Phone

TripIt magically organizes your

business trips

Business travel can be exhausting and com-

plicated. Flights, car reservations, hotels,

meetings ... yikes! Just forward all of that

info to TripIt and it organizes your trip for

you and presents you with a clean agenda.

Plus, it lets you share your trip plans with

coworkers, fi nd restaurants, and add notes.

Price: Free Available on: Android, Blackberry,

iOS, and Windows Phone

Asana helps your team get stuff done

Asana is a shared task list, project manage-

ment tool for a team. The mobile app lets

you see what your coworkers have assigned

to you while you’re out of the offi ce. It lets

you keep up with tasks, attach fi les from

Dropbox, attach images to tasks and it syncs

in real time with the Web-based version.

It’s completely free for a team of up to 15

people, too.

Price: Free Available on: Android and iOS

Checkmark keeps you organized and

productive

Checkmark is a to-do-list app on steroids. It

can set up reminders based on time, based

on contacts, or, our personal favorite, even

based on your location. So if your meeting

takes you near the dry cleaner, it can remind

you to stop in and pick up your stuff.

Price: $4.99 Available on: iOS

Clear makes your to-do list

more manageable

If all you really want from a to-do-list app is

something that cleanly and elegantly keeps

track of your lists, then Clear is the answer.

While a note-taking app like Evernote offers

a mind-boggling number of features, Clear

is simple and intuitive. Best part: gesture

controls. You get that satisfying swipe to

cross off a completed task.

Price: $2.99 Available on: iOS

Fantastical makes your calendar easier

to use

Fantastical made a name for itself with its

calendar app for the Mac. But the iPhone

app is equally loved. Type or speak the

event: “Coffee with Fred at Starbucks on

Wednesday at 10 a.m.” and the app sched-

ules it for you. The iPhone app also includes

the “DayTicker” week-at-a-glance view that

Mac users love so much.

Price: $4.99/$19.99 Available on: iOS & Mac

BIENVENUE AUX NOUVEAUX MEMBRES

CCCS (QUÉBEC) INC.

Individual members / Membres individual

GE Capital

M. Jean-Sébastien Grisé, Vice-président Crédit

1250 boul. René-Lévesque ouest, Suite 1100

Montréal, QC, H3B 4W8

Tél. : 514.394.2920

e-mail : [email protected]

www.ge.com

Centre dentaire

Dr. Claudine Luu, Chirurgien dentiste

4510 rue Cartier

Montréal, QC, H2H 1W8

Tél. : 514.527.8481

e-mail : [email protected]

Orchestre Métropolitain

M. Jean R. Dupré, Président Directeur général

486 Ste-Catherine Ouest, Suite 401

Montréal, QC, H3B 1A6

Tél. : 514.598.0870, poste 24

e-mail : [email protected]

www.orchestremetropolitain.com

CM Labs Simulations Inc.

M. Nicolas Grisé, Gestionnaire de Bureau

645 Wellington, Bureau 301

Montréal, QC, H3C 1T2

Tél. 514.287.1166, ext. 325

e-mail : [email protected]

www.vxsim.com

Page 12: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E10

Remember the Milk organizes your

projects and deadlines

Yes, Remember the Milk is another feature-

rich to-do list. Users love the tags and “smart

lists.” Tag items with dates, and it automati-

cally organizes your life based on project

deadlines. It syncs with Evernote, too.

Price: Free Available on: Android and iOS

LogMeIn lets you tap into your PC from afar

Need an important business fi le sitting on

your PC at the offi ce? LogMeIn lets you access

your Mac or PC from your smartphone. It lets

you remotely run almost any PC business

app on your phone, too, like Salesforce, SAP,

and Microsoft Offi ce.

Price: Free/$29.99 Available on: Android

and iOS

FoxFi ensures you’ll always have an

Internet connection

There are times when you are traveling

and you need an Internet connection when

there’s no WiFi available. Enter FoxFi. It turns

your Android phone into a free WiFi Hotspot

without a tether plan required. It also

doesn’t require breaking into your phone’s

software (in geek speak, no rooting).

Price: Free Available on: Android

Wi-Fi Finder helps you locate the

nearest WiFi

The name of this app says it all: It helps you

fi nd free or paid public WiFi hotspots and it

will even give you directions on how to get

to the hotspot of your choice.

Price: Free Available on: Android and iOS

LastPass keeps track of your passwords

Everything these days requires a password.

Although it’s tempting to use the same one

for everything, that defeats the purpose.

Instead, use LastPass. It stores your pass-

words, and will automatically generate

secure ones, too.

Price: Free Available on: Android and iOS

LE RÉSEAUTAGE : BIEN PLUS QU’UN ÉCHANGE DE CARTES D’AFFAIRE!Avez-vous déjà eu l’impression que les gens

qui réussissent sont partout et qu’ils con-

naissent la planète entière? C’est toujours

le même refrain : tout serait une question

de contacts et la formule magique, le

réseautage!

Business Networking

Le réseautage d’affa i res

©2013 Swiss Re

The bigger the questions our changing climate poses, the better our answers need to be.As natural catastrophes increase in frequency and severity, no one has all the answers. But what we do have at Swiss Re is the depth of expertise and global capacity to offer innovative ways to transfer financial risk and rebuild. Moreover, we have the most advanced proprietary natural catastrophe modelling system in the re/insurance industry. Pioneered in partnership with scientists and engineers, this provides our clients with a unique, constantly updated perspective on natural catastrophe risks. So can there be anyone better placed to help you anticipate, evalu-ate and mitigate the impact of climate change? At Swiss Re, risk is our raw material; what we create is opportunity. Looking for better answers? Plug into swissre.com

Page 13: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 11

Il est vrai qu’à en voir aller certains, le

réseautage s’apparente à une compétition

olympique : leur calendrier est rempli

d’activités où ils rentrent dans la salle,

donnent des cartes d’affaires et « scorent ».

Avec pareille pression, il n’est pas surprenant

que beaucoup de gens voient le réseautage

comme une activité rebutante …

Mais parlons des vraies choses. Est-ce

vraiment nécessaire d’être aussi branchés?

Et concrètement, comment fait-on pour

réseauter sans craquer?

ENTRETENIR DES LIENS À LONG TERMEEn réalité, il n’y a pas de concours de poi-

gnées de main et il n’est pas nécessaire de

se ruiner à boire des martinis tous les soirs

pour se faire un réseau. L’art du réseautage

est beaucoup plus subtil : il consiste davan-

tage à une manière d’être que d’un objectif

de rendement.

Le réseautage est une capacité à

échanger en vue de tisser une relation pro-

fessionnelle ou une amitié de confi ance avec

les gens qu’on rencontre. C’est une habileté

à entretenir des liens à valeur ajoutée avec

ces personnes à long terme, que ce soit par

la qualité de nos conseils, notre capacité

d’écoute, en apprenant à mieux connaître

la personne ou encore par notre aisance

à favoriser les liens entre les gens de son

réseau.

Le Wall Street Journal révélait il y a deux

ans que 94% des gens qui avaient trouvé

un emploi ont déclaré qu’ils devaient leur

succès au réseautage. Que vous débarquiez

tout juste sur le marché de l’emploi ou que

vous soyez déjà un membre de la haute

direction de votre entreprise, tout le monde

a avantage à échanger avec les autres.

TROUVER LA FORMULE QUI VOUS CONVIENT Gina Desjardins est devenue une des jour-

nalistes et bloggeuses « techno » les plus

respectées du Québec grâce à son travail

acharné, mais aussi parce qu’elle a su entre-

tenir ses contacts et tisser des liens qui lui

ont permis de s’imposer dans un monde

« de gars ». « Encore aujourd’hui, lorsque je

rencontre de nouvelles personnes dans des

événements, la première chose que je fais

par la suite est de les ajouter sur LinkedIn et

de les suivre sur Twitter, explique-t-elle. On

se souvient des personnes avec qui on a des

affi nités. Avec les réseaux sociaux, je n’ai

plus besoin de conserver de veilles cartes

d’affaires et ça facilite la prise de contact,

même si c’est quatre ans plus tard ».

Si les activités de réseautage vous

intimident, commencez par vous intéresser

aux gens qui vous entourent. Enrichissez ces

relations tout en n’oubliant pas qu’il faut

savoir faire appel à l’aide de ses contacts

pour demander des conseils, une référence

ou un coup de main. Le plus souvent, ils

seront heureux de le faire! Et votre réseau

n’en sera que plus solide.

« Nous avons chacun nos forces et je ne

perçois pas les gens de mon réseau comme

des compétiteurs, ajoute Gina. Je préfère

la collaboration. Lorsqu’on est ouvert à soi-

même, les échanges avec les autres sont

plus enrichissants et on obtient parfois de

l’aide, sans même s’y attendre. »

IMAGINEZ UN GESTIONNAIRE DE PATRIMOINEImaginez un gestionnaire de patrimoine à la convergence des gestions

traditionnelle et alternative.

Imaginez un gestionnaire de patrimoine à la recherche de réelles performances

et non d’indices à battre.

Imaginez un gestionnaire de patrimoine dont les collaborateurs ont la latitude

nécessaire pour donner le meilleur d’eux-mêmes.

Imaginez un gestionnaire de patrimoine capable de diversifier véritablement les risques.

Imaginez un gestionnaire de patrimoine qui façonne l’avenir de la gestion de fortune.

Bienvenue chez Lombard Odier.

Lombard Odier Gestion (Canada) Inc., commandité pour Lombard Odier & Cie (Canada), société en commandite1000, rue Sherbrooke Ouest · Bureau 2200 · Montréal (Québec) · H3A 3R7 · Canada Téléphone 514 847 7748

Page 14: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E12

Le réseautage s’apprend et se développe.

Une foule d’outils et de ressources s’offrent à

ceux et celles qui cherchent des conseils. De

nombreux livres abordent le thème et des

associations régionales comme les cham-

bres de commerce offrent des formations

qui sauront aider. Le Web est aussi une mine

d’information et de conseils pour mieux

se préparer. Les réseaux sociaux peuvent

aussi être utiles pour mettre en valeur ses

compétences, ses champs d’intérêts et pour

augmenter sa visibilité.

SEMER MAINTENANT POUR RÉCOLTER PLUS TARDAussi, plus on commence tôt à développer

son carnet d’adresses, plus on ouvre la voie à

de nouvelles possibilités. « Les gens que j’ai

connus grâce à mon implication notamment

avec la Jeune Chambre de Commerce et

l’Association du Jeune Barreau de Montréal

m’ont vue évoluer, me connaissent et

me font confi ance. Ils ont souvent été de

bonnes ressources pour faire progresser ma

carrière, qu’ils soient des professionnels de

mon industrie ou en provenance d’autres

milieux », explique Caroline Leduc, avocate.

Il ne faut pas oublier que le réseautage va

au-delà de « qui peut vous apporter quoi »

aujourd’hui car souvent, ce sont les relations

les plus surprenantes qui vous dirigeront

vers les opportunités les plus intéressantes

plus tard. Les gens que l’on rencontre grimp-

eront aussi les échelons et seront peut-être

de bonnes ressources demain. « C’est

comme à l’école, c’est toujours plus facile de

rentrer dans la gang quand on connait déjà

quelqu’un du groupe », ajoute-t-elle.

En bout de ligne, le réseautage est

une façon d’être et requiert de l’ouverture

d’esprit. On ne perd rien à étendre son

réseau de contacts, que ce soit au bureau,

sur le Web, dans l’ascenseur, dans la cour

d’école de votre enfant ou à une activité

de réseautage de votre région … Toutes

les occasions sont bonnes pour faire croître

votre carrière.

Réseauter, c’est aussi faire en sorte que

les gens se rappellent de vous dans les

moments opportuns. Transmettre à vos

interlocuteurs une image positive, juste et

qui met l’accent sur vos objectifs pourrait

être une stratégie à développer.

IDÉES BRILLANTES POUR FAIRE DU RÉSEAUTAGE EFFICACE :1. Voyez le réseautage comme une façon

de faire de nouvelles connaissances

2. Préférez la qualité plutôt que la quantité

de contacts

3. Favorisez les relations gagnant-gagnant

4. Utilisez les médias sociaux pour vous

aider à entretenir effi cacement votre

réseau

5. N’oubliez pas que le réseautage va

au-delà du « qui peut vous apporter

quoi ». On ne sait jamais comment

chacun évoluera.

Source originale : Le réseautage : bien plus qu’un échange de carte d’affaire!, sur SimplementBrillant.ca. © Sun Life du Canada, compagnie d’assurance-vie, 2012 ■

For over 50 years, many of Europe’s largest corporate groups, as well as numerous

small and medium-size companies, have counted on Lette to provide them with

practical, sophisticated and cost-effective legal advice in Canada.

[email protected]

Toronto: +1.416.971.4898Montréal: +1.514.788.0998

Contact Bernard Lette at

WWW.LETTE.CA

Lette & Associés s.e.n.c.r.l.

montréalLette Alérion

parisLette LLP

torontoLette & Knorr

munich / ulm

WELCOME NEW MEMBERS

SCCC (ONTARIO) INC.New Personal Members:

Marianne Mian-KrengerRE/MAX LEGACY REALTY INC. BROKERAGE100 City Centre Dr., #1-702Mississauga, ON L5B2C9Tel: 905-272-5000Email: [email protected]: www.MianTeam.com

How to become a member of the SCCC:

Sign up online at www.swissbiz.ca/memberships

or contact our offi ce at [email protected] or 416-236-0039

Page 15: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 13

NEW PACE CONSULTING INC.Most businesses stay far below their

potential. They could grow faster, be more

profi table, win and retain more clients, have

enthusiastic employees, and show excellent

operational performance even in challeng-

ing times. We have seen too many leaders

and managers dealing with business issues’

anecdotal symptoms instead of raising the

bar for their performance and making a

quantum leap.

This is why in 2009 we decided to start

New Pace Consulting in Switzerland. Three

years and a couple of excited clients later,

we set up a second offi ce in Toronto to

tap into the North American market while

utilizing our Swiss headquarters to serve our

European clients.

New Pace is an international boutique

consulting fi rm committed to achieving

substantial performance improvements

with its clients in the shortest possible

time. We typically work directly with the

CEOs of small and midsized businesses or

business-unit heads within large corpora-

tions. The common denominator among

our clients is their choice to bring their busi-

nesses to higher performance levels. Their

goals can include penetrating new markets,

becoming a great place to work, increas-

ing the loyalty of their client base, raising

operational effi ciency, or simply creating a

positive future by outlining a clear vision

and strategy.

We are proud to say that we have helped

fortune 500 companies as well as midsized

businesses, small start-ups, and even indi-

viduals to raise the bar and successfully

execute the necessary changes. Our clients

are from several industries in Switzerland,

Germany, and Canada.

Typical activities we engage in with

our clients include strategy defi nition and

execution, leadership coaching, process

design, operational improvements, creating

a best-in-class customer focus, and inspiring

staff members. We never remain on the con-

ceptual level but rather work with our clients

until the targeted objectives are achieved

and results can be seen.

To increase our footprint and impact

more people and businesses, we also act as

speakers, seminar leaders, contributors to

several magazines, and bloggers. We also

provide a community of ambitious business

leaders with our weekly Friday Noon Memo,

a newsletter with fresh—often provocative—

ideas and directly applicable tips for peak

performance. (Register here for free: www.

new-pace.com/friday-noon-memo)

The two founders, Volkmar Völzke and

Natalia Filchakova, have over 25 years of

cumulated business experience, includ-

ing projects in more than 15 countries for

large corporations and continuous C-level

collaborations.

Check our website www.new-pace.com

for more information or contact us at any

time via email or phone. We look forward to

engaging in a conversation with you about

peak performance and the steps you need

to take to get there.

Volkmar Völzke, CEONew Pace ConsultingLausanne, Zürich, Torontowww.new-pace.com

350 – 1 First Canadian PlaceToronto, ON M5X 1C1 CanadaT 416 841 5632E [email protected]

Member Prof i le

Portra i t d’un Membre

B U S I N E S S A N D M A N A G E M E N T C O N S U L T A N T S

STEIGER, ZUMSTEIN & PARTNERS AG

CONTACT:

Nauenstrasse 49, P.O.Box,CH-4002 BaselPhone +41 61 270 99 10, Fax -19E-mail: [email protected]

M E M B E R O F :

• Establishment and management of Swiss corporations• Accounting services• International Tax Planning for companies and individuals• Management functions in Finance and Administration for Swiss- and international companies• Services provided in English, French and German

Page 16: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E14

FREEDOM 55 … BLACKBERRY VERSIONBy: Beat J. Guldimann, LLD

“Freedom 55” is a term

coined years ago by the

Canadian investment

industry to describe

how smart savers could

retire comfortably some ten years before

they qualify for pensions from the Canada

Pension Plan. After a few fi nancial crises

in the fi rst decade of the 21st century, this

once hailed concept has all but disappeared,

notwithstanding the fact that a leading

Canadian insurer still runs a retirement

fi nancing company using the mirage-like

concept as its brand name.

Most Canadians have turned the page

on being able to retire comfortably on their

savings some 30 years before they are sta-

tistically expected to pass on whatever is left

to their heirs. Volatile markets and a secular

low interest environment have been killing

their dream.

But this article is not about ordinary folk

grappling with the idea of having to work

well into their golden age; it is about the

misguided compensation packages for

corporate executives, as demonstrated

by the $55 million payout that the CEO of

BlackBerry is about to receive in case of the

likely demise of the once proud Canadian

smart phone maker.

Thorsten Heins joined BlackBerry in 2007

giving up his Chief Technology Offi cer job

at German giant Siemens. The Wunderkind

became CEO at BlackBerry in January 2012,

with much hope and fanfare. He was seen

as the man that will turn the beaten-down

smart phone pioneer into the proverbial

Phoenix rising from the ashes. BlackBerry

traded at $15.78 a share at the time and it

took the Waterloo engineers a full year to

launch the much-anticipated new BlackBerry

Z10, supposedly the most beautifully engi-

neered mobile device ever offered to the

sophisticated business consumer. The rollout

of the Q10 with the hallmark BlackBerry

keyboard – a key differentiator to iPhones

and Galaxies – took several months longer.

Under Heins’ leadership, BlackBerry has

failed to amaze consumers. They had long

crossed the aisle to Apple and Samsung

and did not return. BlackBerry’s market

share dropped from a controlling position

only a few years ago into the single digits.

When Heins fi rst entered the senior ranks in

Waterloo in 2007, the company then known

as Research in Motion traded at $238.70 a

share. When he took over the CEO chair in

January 2012, the share price had dropped

to $15.78, a refl ection of BlackBerry’s inabil-

Tr ibeca Ins ightsFreedom 55 … BlackBerry Vers ion.

Insurance is underwritten by insurance company subsidiaries within the Zurich Financial Services Group including, in Canada, Zurich Insurance Company Ltd. Insurance product obligations are the sole responsibility of each issuing insurance company. For example, only the assets of Zurich Canada (and no other assets of the Zurich Financial Services Group) are available to meet its obligations for the performance of its products. For more complete financial information, audited annual statements of the Group and information on the ratings of the underwriting

companies of Zurich in North America, access www.zurichcanada.com. Zurich® is a registered trademark of Zurich Insurance Company Ltd.

“ We make communication work seamlessly across six continents. Zurich does the same with our insurance.”

Polycom, a global leader in telepresence solutions, needed a financially strong

carrier that could make complex insurance coverage easier. Zurich provided

a custom solution that’s as simple as it is seamless, integrating property with

liability coverage all under one policy. It’s an example of how Zurich delivers the

help businesses need when it matters most. Watch the video to learn more.

www.zurichcanada.com/stories

A single property insurance solution designed to help reduce coverage gaps and overlaps.

Andrew M. Miller, President & CEOPolycom, Inc.

Page 17: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 15

ity to compete with the folks in Cupertino

and Seoul.

Mr. Heins was expected to change all

that, but instead oversaw the failed re-

launch of a new generation of Blackberries,

including a complete re-branding which led

to a further drop in share price to $11.75 by

the end of his fi rst year.

BlackBerry announced on September 20,

2013 that it had to write off warehouses

full of BB10s that nobody wanted with a

resulting loss of close to $1bn and a 40%

reduction of the workforce. While no analyst

on the planet was really shocked at the

news, markets sent “BB” down more than

15% to a new low of $9.08. Shareholders

that bought “BB” on the announcement of

Heins taking the reins lost 42%. Those who

bought at the peak in 2007 and held on are

left with 4 cents on their 2007-dollar.

A few weeks ago, BlackBerry’s Board

of Directors came to the conclusion that a

revival of the business and the brand had

a small likelihood of happening. The Board

announced a strategic review of all options

and squashed the hopes of shareholders

of making up some of the gigantic losses

through the constant decline from 2007

to 2013.

The market knows that “strategic review”

is corporate speak for a sale or merger, in

this case at a price sitting at 4% of the all-

time high. The company would hardly have

picked a worse time for a this, particularly

considering that Nokia – an early competitor

with a similar fate – had just tied up a deal

with Microsoft, one of BlackBerry’s potential

suitors. Nobody seems willing to catch a

falling knife.

What is disturbing in the context is not

that the BlackBerry Board is putting the

company on the chopping block but that Mr.

Heins, the man that was supposed to turn

around the company and failed at the task,

stands to make at least $55 million from a

severance package triggered by a change

of control in Waterloo. This is an appalling

number under any standard, even for a

C-suite manager that was successful at what

they were doing.

In the ordinary course of business,

Thorsten Heins should be held to account for

the failed turnaround execution under his

watch. Maybe he would be able to keep his

job for a little while longer by demonstrat-

ing to the Board that the blundered launch

of Z10 and Q10 was not his blame to take.

Maybe he would get fi red for lack of per-

formance. Under no scenario should he be

taking home eight fi gures.

Mr. Heins makes more money if

BlackBerry dies than what he could expect

to be earning from keeping his job for

another few years, while long-term share-

holders that gave BlackBerry the capital and

elected the Board that gave Mr. Heins his

gilded parachute are lucky to recover a few

pennies of their losses over the years.

The generous, unnecessary and incom-

prehensible parachute given to Heins by the

BlackBerry Board is his “Freedom 55”. It sets

incentives that are disgustingly unaligned

with the interests of shareholders and

employees while allowing Heins to escape

accountability as he is spending more time

on his beloved BMW motorcycle. We could

try to blame Mr. Heins for taking the shoot

and the millions in reward for apparent

failure, but this would be too kind towards

yet another highly compensated Board that

missed an opportunity to set sensible com-

pensation rules.

BlackBerry Shareholders have a right to

be outraged.

Beat Guldimann, owner of Tribeca Consulting Group, holds a Doctorate in Law from the University of Basel; he was legal counsel at the former SBC (86-96), President and CEO of UBS Canada (97-01), Head of Global Private Banking at CIBC (01-04) and Vice-Chairman at Hampton Securities (05-07). ■

Seit über 20 Jahren in Ontario zugelassener, deutschsprechender Anwaltund Notar bietet Ihnen persönliche Betreuung und fachliche Kompetenz.

BALDWIN ANKA SENNECKE HALMAN LLPBARRISTERS & SOLICITORS

Victoria Tower25 Adelaide Street EastSuite 900Toronto, Ontario M5C 3A1www.bashllp.com

Direct: 416.410.2113Facsimile: 416.410.9423Cell: 416.816.2113Handy: [email protected]

ALEXANDER SENNECKE

Für weitere Fragen stehe ich gerne zur Verfügung.

Helping youmake the Right

Moves

WELCOME NEW MEMBERS

SCCC (ONTARIO) INC.

New Personal Member:

Jay KleinPur Gum8 King Street East, Suite 1905Toronto, ON M5C 1B5Tel: 416-941-7557 x 830Email: [email protected]: www.pur-gum.com

Page 18: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E16

Business and Other News

Actual i tés économiques et d’affa i res

THE EMPLOYERS’ EDGE FEDERAL COURT SAYS EMPLOYER NEED NOT PROVE “JUST CAUSE” BEFORE DISMISSING AN EMPLOYEE UNDER S.240 OF THE CANADA LABOUR CODEBy Susan Crawford

In what is being hailed throughout the

labour community as a “game changing”

decision, the Federal Court recently broke

with a 30 year line of arbitral authority

that a federally-regulated employer could

only dismiss non-union, non-management

employees for “just cause” pursuant to

s.240 of the Canada Labour Code.

In what is being hailed throughout the

labour community as a “game changing”

decision, the Federal Court recently broke

with a 30 year line of arbitral authority

that a federally-regulated employer could

only dismiss non-union, non-management

employees for “just cause” pursuant to

s.240 of the Canada Labour Code. For the

last three decades, non-union, non-mana-

gerial employees in the federal sector have

enjoyed similar job protection as unionized

employees. Adjudicators have repeatedly

held that unless an employer has just cause

(serious misconduct, incompetence, etc.)

then it could not dismiss an employee that

fell under the “unjust dismissal” provisions

in s. 240 unless the employer could fi t within

that section’s very narrow exceptions that

allowed for dismissal for a lack of work or

where there is a permanent discontinuance

of the employee’s position. In Atomic Energy

of Canada Limited v. Wilson, the Federal

Court overturned an adjudicator’s decision

that followed this long line of authority.

Wilson had been dismissed on a non-cause

basis and was provided with six (6) months’

severance. The federal court remitted the

matter back to the adjudicator to determine

whether the six months was “unjust”. The

court held that the adjudicator was not

permitted to simply fi nd the dismissal to be

“unjust” because the employer did not have

just cause.

This decision, if upheld by further

appellate courts, will give federal employ-

ers greater fl exibility in proceeding with

non-cause dismissals. The remedies for a

breach of s.240 have been very onerous

for employers over the years – including

reinstatement and full back pay in some

cases. Counsel for Wilson has indicated that

the Federal Court’s decision will be appealed

to the Federal Court of Appeal and CCP will

keep you posted on this important decision

for federal employers.

For more information on above or other topics visit their website at www.ccpartners.ca or contact David Chondon by e-mail at

[email protected]. ■

OTHER BUSINESS NEWS

SWITZERLAND SCORES WELL IN KEY ECONOMIC AND FDI DECISION CRITERIANew York, September 13 – For the fi fth

consecutive year Switzerland scored as

the world’s most productive country for

business in World Economic Forum’s Global

Competitiveness Report 2013-2014, reports

Daniel Bangser, Director North America for

Switzerland Trade & Investment Promotion.

“According to the WEF, Switzerland’s

strengths lie in its innovation, its system of

SCHOLARSHIP FUND

OF ONTARIO

The Swiss Canadian Scholarship

Fund of Ontario is pleased to offer

yearly scholarships. It is open to

members of the SCCC and the

Swiss Community in Ontario.

To fi nd out more about the

availability and eligibility criteria,

please visit the Ontario Chamber’s

website at:

www.swissbiz.ca/scholarship

Page 19: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 17

education, and its research institutions, as

well as its superb infrastructure, transparent

administration, and functioning fi nance and

job markets, “ Mr. Bangser said.

In other recent key investment criteria

indicators, Switzerland ranks:

• 2nd after the US among the world’s

60 most competitive countries in

the 2013 World Competitiveness

Yearbook published by the Institute for

Management Development

• Number one for the third year in the

Global Innovation Index 2013, published

by Cornell University, INSEAD, and the

World Intellectual Property Organization

(WIPO).

• Overall innovation leader in the

Innovation Union Scoreboard 2013,

outperforming all 27 EU countries.

·• First in Europe in the 2013 Index of

Economic Freedom published by the

Heritage Foundation/The Wall Street

Journal

NEW SWISS FACT BOOK AVAILABLEThe 2013 edition of Switzerland’s Foreign

Trade Vademecum (Handbook) summarizes

key economic indicators, foreign trade and

investment fi gures compiled by the federal

agency responsible for international trade

and FDI activities, Mr. Bangser said. “The

handbook provides useful information for

companies seeking to establish European,

EMEA and international headquarters,

manufacturing and service facilities.”

SELECTED SWISS STATISTICS FOR 2012 VS. 2010(Financials in Swiss Francs)

GDP 592.81 billion vs. 574.31 billion

GDP per capita 74,140 (est.) vs. 72,905

Infl ation rate -0.7% vs. 0.7%

Unemployment 2.9% vs. 3.5%

Population (2012) 8,036,900

SWISS EXPORT/IMPORT STATISTICSNorth America is Switzerland’s third largest

export market with 12.8% of the total $17.8

billion Swiss goods exported in 2011. Also

ranking 3rd North America represented

17.2% of Swiss imports that totaled $18

billion in 2011.

SWISS FDI IN THE USThe Swiss Foreign Direct Investment in the

U.S. report for 2012 notes that Switzerland

is among the top investors in the U.S. The

Swiss cumulative investment is $212 billion

with $57 billion in value added and $9.1

billion spent on research and development.

In addition, Swiss fi nance and insurance

affi liates hold more than $1 trillion in assets.

Swiss affi liates support 430,600 jobs

in all 50 states as well as the District of

Columbia and Puerto Rico with high concen-

trations in the fi nancial, manufacturing and

R&D sectors. ■

TAX IMPLICATIONS OF TRANSFERRING PROPERTY AMONG FAMILYBy Cunningham LLP

Today we look at

the income tax

issues related to

the transfer of

property among

family members;

these range from errors of commission to

errors of omission. First, why do individu-

als transfer capital properties (real estate,

common shares) within their families?

There can be a few reasons, for example the

transferor wishes to reduce probate fees on

his or her death, gift the property, transfer

a benefi cial title or income split with lower-

income family members. When a property

is transferred without consideration (i.e. as

a gift), the transferor is generally deemed

to have sold the property for its fair market

value (FMV). If the property has increased

in value since the time the transferor fi rst

acquired the property, a capital gain will be

realized and there will be taxes owed even

though ownership of the property stayed

within the family. For example, if mom owns

a rental property worth $500,000 that she

purchased for $100,000 and she transfers

it to her daughter, mom is deemed to have

a $400,000 capital gain, even though she

Page 20: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E18

did not receive any money. There is one

common exception to the deemed disposi-

tion rule. The Income Tax Act permits trans-

fers between spouses to take place at the

transferor’s adjusted cost base instead of the

FMV of the property. This difference is best

illustrated by an example: Mary owns shares

of Bell Canada, which she purchased 5 years

ago at $50. The FMV of the shares today is

$75. If Mary transferred the shares to her

brother Bob, she would realize a capital

gain of $25. If instead Mary transferred the

shares to her husband Doug, the shares

would be transferred at Mary’s adjusted cost

base of $50 and no capital gain would be

realized. However if Doug sells the shares

in the future, Mary would be required to

report both the capital gain realized at that

time and any dividends received by Doug on

the shares from the date of transfer. What

happens when no consideration is paid

or consideration is less than the FMV? The

answer is that in all cases other than gifts,

bequests and inheritances, the transferees’

cost is the amount they actually paid for the

property and there is no adjustment to FMV,

a very punitive result.

For example, if your brother pays you

$5,000 for shares worth $50,000, you will

be deemed to sell the shares for $50,000

but your brother’s cost will now only be

$5,000; whereas if you gifted the shares, his

cost base would be $50,000. This generally

results in “double taxation” when the prop-

erty is ultimately sold by the brother. We

strongly urge you to consult with us when

contemplating the transfer of real estate,

shares or investments.

To read more about the potential

tax nightmare of transferring a principal

residence or making a transfer for probate

purposes, visit http://www.theblunt-

beancounter.com/2013/05/transferring-

property-among-family.html.

For more tax and accounting information or if you have any questions, please follow Cunningham LLP on Twitter@CunninghamLLP or contact Paul Girolametto at [email protected], by telephone at 416-496-1051 x254or visit their websitewww.cunninghamca.com ■

Business and Other News

Actual i tés économiques et d’affa i res

Bringing high-quality products to the world. It’s a Swiss tradition.There’s comfort in high-quality products. We should know. We export them. As the airline of Switzerland, we translate high quality into comfort on every ight by o ering service and hospitality you can count on. For daily ights from Montreal to Zurich, with connections to over 70 worldwide destinations, contact your travel agent or visit us on swiss.com

Quote of the Month

Sometimes when you innovate,

you make mistakes. It is best to

admit them quickly, and get on with

improving your other innovations.

Steve Jobs

Page 21: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 19

SCHWINGEN: FROM A SAWDUST RING TO A MEGA-EVENTThis article combines two posted on www.swis-

sinfo.ch on August 31 and September 1, 2013,

written by by Christian Raafl aub and SRF-Sport.

Switzerland has a new king: Matthias

Sempach has won the Swiss wrestling – or

“schwingen” - championship, which ended

in Burgdorf, the capital of the Emmental

region, on Sunday September 1.

The best wrestler at the Federal Wrestling

and Alpine Games, which is held every three

years, is known as the king schwinger. In

Swiss wrestling, which has become enor-

mously popular in the past few years, the

fi ghters compete in a sawdust ring, and

have to throw their opponents onto their

backs. The sport is more or less unknown

outside Switzerland.

Sempach, who is a local boy, received an

ovation from the crowd after his victory. His

emotion was such that he burst into sobs in

full view of the televison cameras.

The various winners are presented with

prizes, worth a total of about CHF 800,000

($860,000). The “king” is traditionally

presented with a bull – but in practice this

is only symbolic. The bull is returned to

its fi eld, and the winner gets a cash prize

of CHF 22,000 instead. In this case the bull

might be especially relieved, since Sempach

trained as a butcher.

This year’s event attracted more than

a quarter of a million spectators over the

course of three days. It was also shown live

on Swiss German television. The games were

a massive undertaking, with a budget of CHF

25 million. The army put in 5,000 man-days

and the 4,000 helpers put in 70,000 hours.

An arena was specially built, with seating

for about 50,000 – the biggest in Switzerland.

Construction started on July 1. It is now due

to be dismantled.

The organizers made sustainability a pri-

ority. For example, visitors were encouraged

to use public transport, with extra trains laid

on; rubbish was sorted for recycling; the

wood chips used for the area surrounding

the arena were untreated and are to be

given to local garden centres and all the

material used in the construction will be

reused, unless it is damaged.

Although the major crowd-puller is the

schwingen, two other traditional Swiss

sports were also on the agenda. One was

stone-throwing, which entails throwing a

heavy stone as far as possible. In the light-

est category, the stone weighs 20 kilograms,

but the heaviest is the so-called Unspunnen

stone, which weighs 83.5 kilograms. The

winner in this category, managed a distance

of 3.83 metres, The other was the team sport

of hornussen, in which a player from one of

the teams slices a tiny puck through the air,

R e stau ra nt, bar

et douces fo li e s

4 2 6 , RUE SA I NT - G A B R I E L

T 5 1 4 . 8 7 8 . 3 5 6 1M O N TRE A L Q C

A U B E RG E S A I N T- G ABR I E L . C O M

Continued on page 26

Page 22: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E20

Karin Lindner

Karin can be reached at 1-647-401-5274 or by e-mail at [email protected]; you may also visit her website at www.karicosolutions.com

DO YOU GO ABOVE AND BEYOND? by Heidi Garcia

What does it mean to go above and beyond?

Is it worth the extra effort? Does it really

make a difference? The actual defi nition

of going above and beyond is “to do much

better than is necessary or expected”. Some

people may defi ne it as going the extra

mile, sticking your neck out, delighting

the customer, under promising and over

delivering, or giving your very best. Isn’t

it wonderful when someone does that

little bit extra or goes out of their way to

assist you? Aren’t you delighted when

someone unexpectedly does more than

you anticipated? Conversely, how do you

feel when you receive an awaited shipment

only to fi nd that it’s the wrong item or parts

are missing or broken? Or what about the

customer service representative who is any-

thing but customer service oriented? On a

recent business trip to Italy, our hosts truly

went above and beyond to make our visit a

success both professionally and personally.

When we arrived, we were merely business

acquaintances. The purpose of the trip was

to see if we could establish a joint venture.

We had met one of the partners only once

in Toronto. We met the other partner when

we arrived in Turin. There was an immedi-

ate connection and our business philosophy

and operating styles were in sync. What we

accomplished in ten days is amazing and,

as a result, a joint venture partnership was

established. Our motto is T4M (Together

for Manufacturing). We met as strangers

and left as friends and business partners.

Our focus is to go above and beyond Lean.

More details on that will follow in our next

newsletter. Taking a look at your own

organization, do your employees have an

above and beyond mindset? Do you? It may

be that your company is doing well. You

may be achieving your targets. The numbers

may be on track. And you may be thinking

that overall business is good. That’s great

- but could it be better? Of course, there’s

always room for improvement. However,

knowing it could be better is one thing,

actually doing something about it is quite

another. Unwittingly, some companies

actually prevent their employees from doing

great work due to policies and procedures

that are focused on preventing losses, rather

than achieving gains. One of the best things

you can do is to empower your employees

to do the right thing by trusting them to

make responsible decisions. Most employ-

ees care about the work they do. They care

a lot. They want to do a good job and want

to do their part to help the company grow

and succeed. Invite them to share with you

their continuous improvement ideas and

then get them involved in implementing

their suggestions. Let them know that you

value them and appreciate the work they

Kar in’s Performance Solut ionsDo You Go Above and Beyond?

MIRABAUD Canada Inc. - Olivier Rodriguez / MIRABAUD Gestion Inc. - Yves Erard1501, avenue McGill College - Bureau 2220 - Montréal (Québec) H3A 3M8 - T +1 514 393-1690 - F +1 514 875-8942MIRABAUD Canada Inc. est membre de l’Organisme canadien de réglementation du commerce des valeurs mobilières inc. et du Fonds canadien de protection des épargnants.

MIRABAUD ÉLARGIT SON HORIZON, AUTANT POUR LA GESTION PRIVÉE QUE L’ASSET MANAGEMENT ET L’INTERMÉDIATION.S’ENGAGER AUTREMENT POUR ALLER PLUS LOIN.

www.mirabaud.com

TANT D’HORIZONS À EXPLOR R

Page 23: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 21

do. I have often seen the happy expressions

and sense of pride employees feel when

they are told that they are an important

member of the team or when they receive

genuine recognition and praise. One thing

is certain, if you don’t get the people process

right, you will never fulfi ll the potential of

your business. Do your employees know

what the vision for the company is? It is up

to the leader of the organization to clearly

articulate the vision – to paint the picture of

what the future will look like. Are they part

of the big picture? Do they understand how

what they do everyday impacts the success

of the company? Outlined below are a few

suggestions to help you to get started:

• Be clear on what you want, and

communicate these expectations - it

serves as the unifying focal point of

effort. Most people don’t know what’s

expected of them and it has to be

communicated over and over again.

• Make a sincere effort to relate to your

employees. Learn to understand what’s

important to them. Everyone wants to

be part of a winning team so make sure

they know what role they play in the

success of the company.

• Acknowledge their efforts. Thank you

goes a long way.

• Tap into the brainpower of your

employees. Ask for their input.

Challenge them to come up with

solutions. Raise the bar by establishing

the standards for yourself fi rst.

• Train and develop your employees to be

the best they can be. Provide them with

the tools to succeed. Most employees

receive the mandatory technical, health

& safety and work instructions training

but few receive training on employee

engagement, improving communication,

team building or coping with change.

• Lead by example - walk the talk. Instruct

them and encourage them to improve.

Help them to develop an above and

beyond mindset.

In the latest edition of the Lean

Manufacturing classic “Lean Thinking”,

Underutilization of Employees has been

added as the eighth waste and for good

reason. Too many employees come to work

on auto pilot because they were hired only

for their dexterity or physical strength,

not for their brain power. Can you just

imagine what your company could achieve

if everyone worked with an above and

beyond mindset? It would defi nitely be a

game-changer. Develop an action plan to

achieve greater results in your organization.

If you have an above and beyond attitude,

you set the standard for the rest of your

team. Your people will want to follow your

example. A key element to your success will

be to effectively utilize and fully engage

every employee. Keep in mind that at the

end of each day, the most valuable assets

of your organization go home. The question

is: When they return the next day are they

there only physically or also mentally?

Heidi Garcia is a Human Performance Specialist, working for and with KARICO Performance Solutions, located in Richmond Hill, Ontario. Karin Lindner is the founder and owner of KARICO and her mission is to “help organizations and individuals in manufacturing environments to become the best they can be by positively impacting their ROI (Relationships, Outcomes and Improvements)”. ■

Page 24: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E22

SCCC/CSCA SPOUSAL/PARTNER EVENT AT THE ROYAL CANADIAN YACHT CLUB On September 4, the Swiss Canadian

Chamber Chamber of Commerce and the

Canadian Swiss Cultural Association hosted

the annual Spousal & Partner Event once

again on the beautiful premises of the

Royal Canadian Yacht Club on Toronto Island.

This was their 3rd joint event at the RCYC,

and unlike in previous years, the weather

was cooperating. The guests enjoyed their

dinner on the sunny veranda overlooking

the Toronto bay and skyline. Although the

turnout was lower than expected due to

the TIFF and other schedule confl icts, the

members and guests thoroughly enjoyed

themselves during the cocktail hour and

sit-down dinner, accompanied with live

Jazz by the Mark Ucci Duo. The organiza-

tion committee invites you to join our next

networking cocktail on October 8 at the

Marche Restaurant. ■

LANCEMENT DE LA NOUVELLE SAISON DE LA CHAMBRE DE COMMERCE CANADO-SUISSE QUÉBECpar Olivier Rodriguez

Le cocktail d’ouverture de la nouvelle saison

de notre chambre a eu lieu le 19 septem-

bre dernier dans le magnifi que restaurant

Newtown de la rue Crescent, au centre-ville

de Montréal.

Notre Président, Jean Serge Grisé, a

tout d’abord souhaité la bienvenue à la

soixantaine de membres et invités présents.

Il a poursuivi en mentionnant le « Virage

Affaires » de la Chambre comme il en avait

déjà été fait mention lors de la dernière

assemblée générale. Il a parlé des nombreux

événements qui se tiendront cette année. En

plus de nos activités traditionnelles, fondue,

raclette et golf, auront lieu des cocktails-ent-

revues d’affaire avec quelques-uns de nos

membres ou avec certaines personnalités.

Il a souligné la présence du journaliste de

Radio Canada bien connu, Simon Durivage.

Celui-ci prendra une part active dans ces

nouveaux événements. Il a également fait

mention de la présence de nombreux jeunes

visages à ce cocktail, ce qui est extrêmement

encourageant pour notre chambre.

Monsieur Beat Kaser, Consul général de

Suisse à Montréal, a ensuite pris la parole

pour saluer tous les participants et exprimer

le soutien du Consulat général à la Chambre

dans son « Virage Affaires ».

Anciens, nouveaux et futurs membres

ont tous ensuite pu réseauter. Chacun a

pu renforcer ou créer de nouveaux liens.

Il est à noter que plusieurs générations se

côtoyaient dans une ambiance chaleureuse.

Tout le monde se réjouit déjà de se

retrouver lors d’un prochain événement. ■

Chamber News

Informations de votre Chambre

Olivier Rodriguez, Simon Durivage & Jean Serge Grisé

Crédit photo : Zabell Photo

En plein réseautage. Crédit photo : Zabell Photo

Jean Dupré, Marie-France Perras, Jean Serge Grisé & Nicolas Grisé.

Crédit photo : Zabell Photo

Page 25: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 23

FRIBOURG REGION: THE VALLEY OF ZIP-LINESThe Valley of Zip-lines is a path of 11 zip-

lines of up to 200 meter long each, with a

400 meter difference in altitude. It starts

at Vounetse and ends at the intermediate

station, at the adventure park. The esti-

mated time for a zip-line path is around 2

hours so it allows you to enjoy sliding in an

amazing setting. It is suitable for children

from 8 years old and this activity will always

be supervised by a member of Charmey

Aventures.

JURA: SWISS LABYRINTHE, THE BIGGEST MAZE OF SWITZERLAND!Giant 5km maze in a maize fi eld, less than

fi ve minutes walk from Delémont train

station. This year, Swiss Labyrinthe has

joined forces with the fun park Yatouland in

order to be able to offer two parks in one.

Swiss Labyrinthe is more than just a simple

maze out in the green: the visitors will

become part of an exciting story and meet

with wondrous creatures to experience a

special adventure. Numerous riddles await

young and old along the trail. They will

either show the right way out or lure the

entire family still deeper into the maze!

GOURMET BIKE – CULINARY DISCOVERY TOUR IN GOMSThis summer, the fi rst culinary bicycle tours

are offered. Guests ride leisurely through the

picturesque landscape and stop at selected

high-quality restaurants and eateries of the

Goms. Between Oberwald and Fiesch, four

delicious courses await the cyclists - each

course is enjoyed in a different restaurant

where guests delight their palates after each

tour stage with regional culinary delights.

INTERNATIONAL RED CROSS AND RED CRESCENT MUSEUMEmotion, discovery, refl ection: the museum

offers a unique experience looking at the

history of humanitarian action.

Geneva, birthplace of the Red Cross, is

home to the only museum, which is dedi-

cated to the work of Henry Dunant. Situated

opposite the United Nations, it was inaugu-

rated in 1988 and completely transformed in

2013.The new permanent exhibition named

The Humanitarian Adventure is organised

thematically into three areas which were

designed by famous international architects

with different cultural horizons: Defending

Human Dignity (Gringo Cardia, Brazil),

Restoring Family Links (Diébédo Francis

Kéré, Burkina Faso) and Reducing Natural

Risks (Shigeru Ban, Japan).

Travel News

Offrir au monde ce qu’il y a de mieux. Une tradition suisse. Les produits de haute qualité sont synonymes de confort. Nous sommes bien placés pour le savoir. Nous les exportons. En tant que transporteur aérien de la Suisse, nous traduisons la haute qualité en confort sur chaque vol, en vous o rant un service et une hospitalité jamais démentis. Pour les vols quotidiens de Montréal à Zurich, et des correspondances vers plus de 70 destinations à travers le monde, contactez votre agent de voyage ou visitez swiss.com

*

*Notre emblème est notre promesse.

Page 26: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E24

VINTAGE CAR MUSEUMEstablished more than 60 years ago, the col-

lection of old cars at the Hervé Foundation

will enchant all those who have a passion

for vintage vehicles.Providing a perfect example of how

automobiles were built back in the 1920s up to the present day, the Hervé Foundation brings together cars that either have par-ticular technical qualities or a bodywork of exceptional elegance. Also on display, a collection of extremely rare English, French and Italian limited edition vintage cars. ■

MOSCOW TODAYWe read a lot about Russia these days, G20

or anti-gay propaganda law or President

Putin’s continued support for Syria’s dicta-

tor Bashar Assad. Some of you might be

interested to know what else is going on in

Russia or Moscow. Well let us start with the

most important ingredient of every country

or city, the people.

What I have been able to observe in the weeks I have been here is they like to enjoy life, have nice clothes and drive good cars very much like we do. Consequently you fi nd all major clothing labels in shopping centers or stores and car brands in Moscow. The one difference is probably that a lot of people in Russia can’t afford nor the fancy clothes, much less the fancy cars of which you see plenty.

In general everything is rather expensive here and that includes groceries which might well cost more ex in Moscow than in the rest of the country. On the other hand if you can afford it, you are able to buy every-thing what your heart or stomach desires

like American raspberries, Spanish Serrano ham, Italian pasta, German yogurt and Swiss cheese and wines from all over the world.

Another indicator of the income dispar-ity is the variety of cars on the roads. You can spot the latest Mercedes S500 model, a Bentley or a fully loaded Lexus SUV and right behind you will also see an old and rusty Lada coming along.

The roads seem to be in good condition however traffi c is heavy almost at any time of the day. It appears that rush hour during week days lasts from morning to evening despite the fact that Moscow has very wide and multi-lane boulevards. It is only on weekends that streets are less crowded and drivers often make use of it and drive at mindboggling speeds through town.

So for tourists or temporary dwellers like me it is best to use the subway to move around Moscow. Its network is very exten-sive and brings you almost to every corner of the city. As you might have read or heard, half of the stations look like entrance halls of 5 star hotels with chandeliers, statues and mosaics. In particular ring line (#5) has some of the most beautiful and visited stations. It is a must to visit some of these stations. The fare for a single ride is very modest, at present 30 Rubles or 90 cents. The one downside about the metro is that

all indications in the stations are in Cyrillic and the announcements in the carriage are in Russian only, which requires you to be attentive and with the metro map in hand at all time. However after a couple of rides you get to recognize some of the Cyrillic symbols which helps also when walking around since most street signs are also in Cyrillic only.

What else is there to see? The Kremlin and the adjacent Red Square is defi nitely on everybody list when visiting Moscow. However I recommend wandering around

Member Travel Bul let in Board

www.swissmoments.com www.momentssuisses.com

Tours Chanteclerc, Switzerland Tourism and Swiss International Air Lines have become partners to propose “Swiss Moments”, offering new travel ideas. Each holiday package provides a pre- established itinerary, combining flights, hotels and trains. The Swiss Travel System transportation network is always on time! Therefore, anywhere in the country, you’ll find it easy to get from one city to another.

DISCOVER SWITZERLAND

Would you like to explore

Switzerland the relaxing

way ? Travelling by train,

boat or postalbus is an ideal

way to go from point to point

within Switzerland, without

any stress.

Worried about transfers ?

How will I get to the hotels ?

Are the proposed itineraries too short ?

Would you prefer a customized itinerary ?

Do you prefer to drive ?

SWISS MOMENTSwith

OUR PARTNERS

www.tourschanteclerc.com 1

www.momentssuisses.com

MOMENTS SUISSESwww mo t i

NOS PARTENAIRES :

MOMENTSSUISSES2013

CIRCUITS DE GROUPE VOYAGES INDIVIDUELS

Queb

ec pe

rmit h

older

Page 27: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

OC TO B E R/NOV E M B E R 2013 25

the streets south of the Kremlin or the pedestrian zones near the Novy Arbat street. One thing you will fi nd almost in all

parts of the city are churches, some grand and colourful, some small and squeezed between houses or modern high rises. Apart from the many churches you also fi nd a lot of parks, the most famous being the Gorki Park. But many others entice Muscovites to sit and chat as long as temperatures allow.

Discovering the city, especially when walking around, makes one thirsty and

hungry. Like most international cities, Moscow offers plenty of choices from Starbucks Coffee to Italian Pizza places or fi ne dining of any style. One of the busiest McDonalds in the world is located in the centre of Moscow, so fast food lovers don’t go hungry either. In the rather short summer a lot of restaurants offer eating outside which is very popular.

Finally I word about doing business in Russia. English is still not widely spoken so one has to rely on a good and honest trans-lator. It obviously slows down the pace and can complicate communication. Furthermore the network is of paramount importance in Russia and often is the decisive factor about success or failure. In other words doing busi-ness without a good network and connec-tions is almost impossible. In addition tradi-tions are still held high and are not always easy for us from the west to understand.

By Othmar Widmer. ■

YOUR GLOBAL LOGISTICS NETWORK

Kuehne + Nagel Ltd. info.toronto@kuehne–nagel.com www.kuehne–nagel.com

BIENVENUE AUX NOUVEAUX MEMBRES

CCCS (QUÉBEC) INC.

Individual members / Membres individual

Campus des Technologies de la santé (CTS)

Mme. Meriem Benmelouka, Directrice générale

5795 Avenue de Gaspé, 3e étage, local 208

Montréal, QC, H2R 2Z8

Tél. 514.274.1001

e-mail : [email protected]

www.ctssante.com

Junior / Senior

ALAC

Mme. Eve Allemand, Conseillère

aux immigrants

5180 Queen-Mary, bureau 400

Montréal, QC, H3W 3E7

Tél. 514.737.3642, poste 24

e-mail : [email protected]

www.alac.qc.ca

Page 28: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E26

chartered accountants | tax advisors

We take the complication out of tax

• Corporate and Expatriate tax services• Full cycle accounting services• Business and corporate structure consulting services• Managed payroll services• Multilingual−English, German, French

trowbridge.ca

Monica Stevens-Wyss Manager, Accounting & Business [email protected] Adelaide St. E., Suite 1400, Toronto, ON M5C 3A1

77 Foster CrescentMississauga, Ontario L5R 0K1

[email protected]

which has to be stopped by men wielding by

what look like large shovels or bats.

Today, even a traditional Swiss sport like

“schwingen” is a cash cow. Sponsors play a

major role as top competitors meet to duel

on the sport’s biggest stage, but not every-

one is happy about that. In the last decade,

the sport has become more and more of a

public spectacle, a “mega-event for every-

one”. The top schwingen stars are featured

in a pin-up calendar, there are VIP tents next

to the sawdust wrestling rings, the stars

have lucrative sponsorship deals and the

tabloid Blick can claim that “women love

wrestlers” – or “bad boys”, “böse Buben” as

they are called in German.

Ernest Schläfl i, a six-time winner of the

local championships in Schwarzsee in canton

Fribourg, about a decade before Schläpfer

won his titles, says schwingen has benefi ted

from the media attention. “The press, radio,

and television have brought this sport to the

people,” he says, adding that schwingen in

Switzerland has “developed fantastically”

thanks to the enormous media interest.

The champion of the last federal wres-

tling festival in 2010, 23-year-old Kilian

Wenger, counts Migros, Raffeisen Bank, John

Deere and the Opel car company among

the dozen or so sponsors backing him as he

defends his title this year.

SCHWINGEN? FORBIDDEN!For all its popularity today, schwingen

was actually forbidden at certain times

in Switzerland’s history. According to the

Swiss Schwingen Federation, in the 16th

and 17th centuries the authorities feared

that schwingen would keep people away

from church. Because schwingen was often

done on religious holidays, it kept being

made a punishable offence. ■

Continued from page 19

Page 29: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

Amoureux de la Suisse ? Mordu de la course à pied ? Amateur de défis ? Le programme Challenge SRCMC est ce qu’il vous faut ! Participez au Marathon de Lausanne - du 24 au 28 octobre 2013 - etsoutenez la recherche sur le cancer !

Pour plus d’information, consultez notre page Web : www.ChallengeLausanne.ca ou communiquez avec nous au : 1-866 343-2262, poste 228.

In love with Switzerland? Enjoy running? Fan of challenges? The CRS ChallengeTM program is just what you are looking for! Participate in the Lausanne Marathon -from October 24th to 28th 2013- and support cancer research!

For more information, visit our webpage: www.ChallengeLausanne.caor contact us: 1-888 766-2262 ext. 228.

MARATHON deLAUSANNEMARATHON

Page 30: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

IN FO SU I SS E28

Si je savoure si souvent ces si purs suisses-ci de la Suisse, c’est parce que ces si purs suisses-ci de la Suisse sont si savoureux. Pourquoi ces si purs suisses-ci de la Suisse sont-ils si savoureux déjà? Ces si purs suisses-ci de la Suisse sont si savoureux parce qu’ils sont faits comme seule la Suisse sait les faire. Si vrai, si pur, si Suisse. Si, si.

Découvrez-les sur les authentiques-suisses.com

Just how pure is this Swiss? Well, it’s so pure and so savoury that every taste is 100% pure bliss. So when it comes to Swiss, there’s one thing that you should never miss.

Make sure to put authentic Swiss on your list. Because nothing else is this Swiss.

Get the real Swiss onswiss-authentics.com

Basel Wine Fair

26 October – 03 November, 2013 | Basel

Agriculture & Forestry: Basel Wine Fair – 2013

One of the largest wine fair in Switzerland,

Basel Wine Fair has become the leading

commercial platform for boutique wineries

from around the world with limited-

production wines available only in a handful

of fi ne restaurants and specialized retailers.

IFAS ROMANDIE

30 October – 01 November, 2013 | Lausanne

Medical Products: IFAS ROMANDIE – Medical

& Hospital Equipments Exhibition promotes

the development of cooperation and the

establishment of contacts in the area

of medicine between the international

community. The fair will attract more than

19,138 visitor from national & abroad country.

Swiss International Holiday Exhibition

01 – 03 November, 2013 | Lugano

Travel & Tourism: The Swiss International

Holiday Exhibition in Lugano is one of the

biggest and most prestigious tourism fairs in

Switzerland. Switzerland is the ideal location

for such an event as it is a constantly fl orid

market.

SWITZERLAND CENTRE FOR TRADE FAIRS/ LA SUISSE –

PLACE DE FOIRES

Through your membership in the

SCCC, you can join a

group health insurance plan

The country’s leading benefi t program

for small business

• Covers businesses with up to 35 employees, including one person fi rms

• Is open to all industries• Pools claims for price stability• Never targets an individual fi rm for

a rate increase or cancellation• Offers a full range of benefi ts,

including coverage normally reserved for big businesses

Discover the wide range of benefi ts available to you, such as Health and Dental, Critical Illness coverage, Short & Long Term Disability income replacement and more!

For more information, contact Patricia Keller Schläpfer at the SCCC

or visit www.chambers.ca.

Page 31: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com

Ste

am

bo

at

“Lö

tsc

hb

erg

” o

n L

ake

Bri

en

z, B

ern

ese

Ob

erl

an

d

SwissTravelSystem.comJust imagine. You can travel 26,000 kilometers by train, bus and boat with just one ticket. Switzerland is a country where

travel by public transport is as exciting as it is relaxing. Whether you are heading for the heights, traveling from city to

city or off the beaten tourist track – in Switzerland, trains, buses and boats are always ready and waiting to take you to

your dream destination. It’s not a transfer – it’s an experience. For more information go to SwissTravelSystem.com,

www.raileurope.ca, or call 1-800-361-RAIL (7245).

Imagine a country where public transport is always on time.

Page 32: #infosuisse Oct Nov 13 · Mirko Capodanno Switzerland Tourism 480 University Avenue, Suite 1500 Toronto, ON M5G 1V2 Tel: 416-695-3375 Cell: 416-841-6644 Email: mirko.capodanno@switzerland.com