infrastructure and application support

13
UNIT 1 INFRASTRUCTURE AND APPLICATION SUPPORT

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Infrastructure and Application Support. Unit 1. Unit Objectives. Name the different ROSS application platforms . Describe the difference between client hardware, client software and networking requirements. Identify the components of the Business Resumption Plan . - PowerPoint PPT Presentation

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Page 1: Infrastructure  and  Application Support

UNIT 1

INFRASTRUCTURE AND

APPLICATION SUPPORT

Page 2: Infrastructure  and  Application Support

UNIT OBJECTIVES

• Name the different ROSS application platforms.

• Describe the difference between client hardware, client software and networking requirements.

• Identify the components of the Business Resumption Plan.

• Name five methods of troubleshooting.

ROSS Version 2.15.1 2/9/2014 01-02-ROSSA-EP

Page 3: Infrastructure  and  Application Support

UNIT OBJECTIVES

• Identify two means of application support other than the helpdesk.

• Describe how to submit a change request for ROSS.

• Describe what part of ROSS is loaded on the

user’s computer when the application is downloaded.

ROSS Version 2.15.1 2/9/2014 01-03-ROSSA-EP

Page 4: Infrastructure  and  Application Support

USER PLATFORMS AND DATA

• Production, Practice and Training.

• Servers hosted at the USDA National Information Technology Center (NITC).

• Data backed up periodically during day and stored in multiple areas.

ROSS Version 2.15.1 2/9/2014 03-04-ROSSA-EP

Page 5: Infrastructure  and  Application Support

CLIENT HARDWARE

• Intel (or compatible) Processor I3 or better.

• 4 GB of memory or better.

• Network (802.11 g/n or NIC 10/100/1000).

• 256 MB Video Card or better.

• Hard Drive: 5 GB of Free Space for ROSS install and 100 MB of free space for Internet Explorer Caching.

ROSS Version 2.15.1 2/9/2014 01-05-ROSSA-EP

Page 6: Infrastructure  and  Application Support

CLIENT SOFTWARE

• Windows 7 - 32 bit.

• Compatible with Windows XP.

• Internet Explorer Version 8 or 9.(NAP will not work with earlier Versions.)

•  NAP - Adobe Flash Player (Version 11 or Greater).

ROSS Version 2.15.1 2/9/2014 01-06-ROSSA-EP

Page 7: Infrastructure  and  Application Support

NETWORK CONNECTIVITY(FIREWALLS AND PORTS)

•Agency computer firewalls should already be configured for ROSS.

• Firewalls protect networks from unwanted outside communications and limit access to computers outside a firewall.  

 •Ports are part of the rules defining a firewall.

• A port number is part of the addressing information.

• ROSS will not communicate with your computer unless the designated ports are open.

• ROSS port numbers depend on which platform you are trying to access.

ROSS Version 2.15.1 2/9/2014 01-07-ROSSA-EP

Page 8: Infrastructure  and  Application Support

BUSINESS RESUMPTION PLAN

• Needed when an unplanned event prevents the use of the application.

• Hard drive failure.

• Local network failures.

• ROSS application server failure.

ROSS Version 2.15.1 2/9/2014 01-08-ROSSA-EP

Page 9: Infrastructure  and  Application Support

METHODS OF TROUBLESHOOTING

• Can you access the internet?

• Can you access the application from a different computer?

• Can you access the application from a different agency network?

• Can another dispatch office connect to the application?

• Can local Information Resource Management (IRM) personnel help?

ROSS Version 2.15.1 2/9/2014 01-09-ROSSA-EP

Page 10: Infrastructure  and  Application Support

APPLICATION SUPPORT

• User Guide.

• Tips and Tricks.

• Quick Reference Cards.

• Helpdesk Phone: (866) 224-7677 (ROSS)

• E-mail: [email protected]

ROSS Version 2.15.1 2/9/2014 01-10-ROSSA-EP

Page 11: Infrastructure  and  Application Support

REVIEW UNIT OBJECTIVES

• Name the different ROSS application platforms.

• Describe the difference between client hardware, client software and networking requirements.

• Identify the components of the Business Resumption Plan.

• Name five methods of troubleshooting.

- ROSS Version 2.15.1 2/9/2014 01-11-ROSSA-EP

Page 12: Infrastructure  and  Application Support

UNIT 1 - INFRASTRUCTURE AND APPLICATION SUPPORT

REVIEW OBJECTIVES

• Identify two means of application support other than the helpdesk.

• Describe how to submit a change request for ROSS.

• Describe what part of ROSS is loaded on the user’s computer when the application is downloaded.

ROSS Version 2.15.1 2/9/2014 03-12-ROSSA-EP

Page 13: Infrastructure  and  Application Support

QUESTIONS?

ROSS Version 2.15.1 2/9/2014 01-13-ROSSA-EP