infrastructure & project services by welcome to a career development presentation 31 october...

Infrastructure & Project Infrastructure & Project ServicesServices

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WelcomeWelcometoto

A Career Development A Career Development PresentationPresentation

31 October 2005


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A lic e O v a ne s ian

In f ra st ru c ture & P ro jec t S erv ic esA s s o cia te Dire c tor

J a n ice B u n dy

Infrastructure & Project ServicesInfrastructure & Project Services

I & PSAssociate Director

Janice Bundy

Contract AdministrationSupervisor

Zach Patalingjug

Voice Net. Oper.Manager

Tim Garrett

Design & Install Mgmt.Manager

Linwood Ceruti

Infrastructure Environmental Services

ManagerDean Brynildsen

Product Services SupportManager

Alice Ovanesian

Project Management

ManagerJanice Bundy

Voice Network Services

Product Analysis

Service Activation

CenterDick Karjala

Cable Infrastructure Management

Field Operations

Cabling Services Dan Beatty

Application Specialist

Medical Center Representatives

Store Room Dave Erfle

Traffic Operations Marie LaBrie

31 October 2005


Customer BaseCustomer Base UCLA (On & Off UCLA (On & Off

Campus)Campus) CTSCTS Public at LargePublic at Large

Operations BasedOperations Based Respond & Resolve Respond & Resolve

(24/7)(24/7) Order FulfillmentOrder Fulfillment Cable Plant ManagementCable Plant Management

31 October 2005

Infrastructure and Project Services is committed to Infrastructure and Project Services is committed to identify and support customer voice, data, and video identify and support customer voice, data, and video communication needs through the delivery of cost communication needs through the delivery of cost effective, state of the art infrastructure, equipment, effective, state of the art infrastructure, equipment, products and services.products and services.


Our primary goal & purpose is:

31 October 2005

Project ManagementProject Management

Presented by Zachary Presented by Zachary PatalingjugPatalingjug

31 October 2005

Contracts AdministrationContracts Administration

Presented by Zachary PatalingjugPresented by Zachary Patalingjug

31 October 2005


Zachary Patalingjug, SupervisorZachary Patalingjug, Supervisor

Who we are:

Where we are: 1001 Gayley, 21001 Gayley, 2ndnd floor, Rm. 16 & 3 floor, Rm. 16 & 3rdrd floor Rm. 3 floor Rm. 3

How to reach us: Zach Zach x74444 x74444

Troy x59986Troy x59986 Naheed x60774Naheed x60774

Troy Brown

Naheed Saleh

31 October 2005


Administer Brief and Long Form Administer Brief and Long Form Construction ContractsConstruction Contracts

Develop, Execute and Manage Develop, Execute and Manage Professional Services Agreements (PSA)- Professional Services Agreements (PSA)- for non-design-related consulting for non-design-related consulting agreementsagreements

Develop, Execute and Manage Executive Develop, Execute and Manage Executive Design Professional Agreements Design Professional Agreements (EDPA)- for design-related consulting (EDPA)- for design-related consulting agreementsagreements

Develop, Execute and Manage Develop, Execute and Manage Construction Work Order Agreements Construction Work Order Agreements and Assign and Manage Work Ordersand Assign and Manage Work Orders

What we do:

31 October 2005


1. AMI Electrical & Telecom: MAC Intra- & Inter-1. AMI Electrical & Telecom: MAC Intra- & Inter-Building Copper and Fiber CablingBuilding Copper and Fiber Cabling

$400,000 Blanket Agreement for 1 year$400,000 Blanket Agreement for 1 year Maximum of $65,000 per Work OrderMaximum of $65,000 per Work Order

2. AMI Electrical & Telecom: Copper Inter-2. AMI Electrical & Telecom: Copper Inter-Building (OSP) MAC, Maintenance, & Building (OSP) MAC, Maintenance, & Repair/RestorationRepair/Restoration


3. NetVersant: Fiber Inter-Building (OSP) MAC, 3. NetVersant: Fiber Inter-Building (OSP) MAC, Maintenance, & Repair/RestorationMaintenance, & Repair/Restoration


Construction Work Order Agreements:

(Replaces former PO Blanket Agreements for Outsourced Cabling Work)Note: CTS Cable Specialists perform majority of MAC work

31 October 2005


Migration from Purchase Order process to Migration from Purchase Order process to Construction Contract processConstruction Contract process

Executed 7 EDPAsExecuted 7 EDPAs Executed 3 PSAsExecuted 3 PSAs

New Building Completed ConstructionNew Building Completed Construction• Weyburn TerraceWeyburn Terrace• Hedrick SummitHedrick Summit• Rieber VistaRieber Vista• LaKretz Hall & AuditoriumLaKretz Hall & Auditorium• Neuroscience Research BuildingNeuroscience Research Building

Recent Accomplishments:

31 October 2005


New Building ConstructionNew Building Construction• Rieber TerraceRieber Terrace• Kinsey Hall (Humanities Building)Kinsey Hall (Humanities Building)• Broad Art CenterBroad Art Center• SRB2/LuckSRB2/Luck• Connect CHS Corridors CablingConnect CHS Corridors Cabling• Westwood Replacement HospitalWestwood Replacement Hospital• Santa Monica/Orthopedic Replacement HospitalSanta Monica/Orthopedic Replacement Hospital

Current Projects:

31 October 2005

Design & Installation ManagementDesign & Installation Management

Presented by Dan BeattyPresented by Dan Beatty

31 October 2005


Cabling Infrastructure Cabling Infrastructure ManagementManagement

Field OperationsField Operations Cabling ServicesCabling Services

31 October 2005


Cabling Infrastructure Cabling Infrastructure ManagementManagement Design, implement and maintain the Design, implement and maintain the

UCLA Campus Infrastructure Fiber UCLA Campus Infrastructure Fiber Optic BackboneOptic Backbone

Design and implementation of cable Design and implementation of cable infrastructure for all new buildings / infrastructure for all new buildings / construction projects / renovationsconstruction projects / renovations

Provide requested voice, data, CATV and Provide requested voice, data, CATV and wireless cablingwireless cabling

Field OperationsField Operations Install and maintain all end users Install and maintain all end users

station equipment (moves, adds and station equipment (moves, adds and changes)changes)

Install and maintain VoIP end user Install and maintain VoIP end user equipmentequipment 31 October

2005

Who we are:Who we are:

Cabling ServicesCabling Services

Carlos Hernandez

Erick Nelson Jose Aguirre

Miguel Mejia

Roman Espinosa

We are located at CSB1. 2nd floor, room 2441

Or you can call:

Dan Beatty, Supervisor, Cabling

Services @ 42174

Silvano Martin

31 October 2005

Recent AccomplishmentsRecent Accomplishments: : Established CTS Cable SpecialistsEstablished CTS Cable Specialists School of Law remodeling project School of Law remodeling project CTS Dedicated Plant for VoIP CTS Dedicated Plant for VoIP

infrastructureinfrastructure

Current Projects:Current Projects: Campus Wireless ProjectCampus Wireless Project CSB1 Bruin Card Cable InstallationCSB1 Bruin Card Cable Installation Wireless at Pauley Pavilion for Wireless at Pauley Pavilion for

ticketing and the mediaticketing and the media VoIP & data cabling for Medical VoIP & data cabling for Medical

personnel moving to Saban building personnel moving to Saban building (130 people)(130 people)

Cabling ServicesCabling Services

31 October 2005

Presenter: Jeff TrittPresenter: Jeff Tritt

Infrastructure Environmental Infrastructure Environmental ServicesServices

Power

Security

SupportEnvironmental

31 October 2005


Who we are:Who we are:

Dean Brynildsen

x53697

Jeff Tritt

x64244

Cathleen Mertes

x63550

Matt Abracen

x62486

Henri Patricio

student

Terry Little

x51714

John Dimalanta

student

IES Family

“The Family You Never Knew You Had” 31 October

2005


Responsibilities:Responsibilities:

Provide SECURITY solutions for the 21Provide SECURITY solutions for the 21stst centurycentury

We design, install, & maintainWe design, install, & maintainAlarm Monitoring for EnvironmentalAlarm Monitoring for EnvironmentalAlarm Monitoring for UPS EquipmentAlarm Monitoring for UPS EquipmentAlarm Monitoring for Fire Suppression Alarm Monitoring for Fire Suppression SystemsSystemsDoor Access Control & MonitoringDoor Access Control & MonitoringCamera surveillanceCamera surveillance

31 October 2005



Provide POWER solutions for the 21Provide POWER solutions for the 21stst centurycentury

We design, install, & maintainWe design, install, & maintain

AC Commercial PowerAC Commercial PowerAC Emergency PowerAC Emergency PowerAC UPS PowerAC UPS PowerDC Power & Battery BackupDC Power & Battery Backup



Provide ENVIRONMENTAL solutions for the Provide ENVIRONMENTAL solutions for the 2121stst century century

We design, install, & maintainWe design, install, & maintain

HVAC & Humidity ControlHVAC & Humidity ControlDedicated Ground SystemsDedicated Ground SystemsBonding EquipmentBonding EquipmentLightingLightingRack & Overhead Bracing InstallationRack & Overhead Bracing InstallationFire Suppression ControlFire Suppression Control

31 October 2005


Recent Accomplishments:Recent Accomplishments: Weyburn Terrace – Room Build OutWeyburn Terrace – Room Build Out NRB – Room Build Out / UPS UnitsNRB – Room Build Out / UPS Units

Ongoing AccomplishmentsOngoing Accomplishments Responsible for over 240 sites throughout the Responsible for over 240 sites throughout the

UCLA campus and Medical facilityUCLA campus and Medical facility

Current Projects:Current Projects: WRH – NOC support infrastructureWRH – NOC support infrastructure 10920 Wilshire - Remote switch support 10920 Wilshire - Remote switch support

infrastructureinfrastructure CSB1; JSEI; and Anderson – Upgrade CSB1; JSEI; and Anderson – Upgrade

Environmental Infrastructure. Environmental Infrastructure.

31 October 2005

Project Services SupportProject Services Support

Presenter: Marie LaBriePresenter: Marie LaBrie

31 October 2005


Application SpecialistsApplication Specialists Medical Center Medical Center

RepresentativesRepresentatives Traffic OperationsTraffic Operations StoreroomStoreroom

31 October 2005


Application SpecialistsApplication Specialists Design, program, implement and support Call Design, program, implement and support Call

Processing ApplicationsProcessing Applications Automated Attendants (123 applications)Automated Attendants (123 applications) Automated Call Distribution (ACD-68 groups)Automated Call Distribution (ACD-68 groups) Automated Call Distribution (UCD-36 groups)Automated Call Distribution (UCD-36 groups) Integrated Voice Response (IVR-3 applications)Integrated Voice Response (IVR-3 applications)

Medical Center RepresentativesMedical Center Representatives Project support to the UCLA & Santa Monica HospitalProject support to the UCLA & Santa Monica Hospital Coordination & delivery of products and servicesCoordination & delivery of products and services

31 October 2005

Building Renovation Building Renovation AccomplishmentsAccomplishments::

Ackerman Wireless Office CSB1 North Side Client Services Executive Offices Campus Operators Kerckhoff Conference Room

Traffic OperationsTraffic Operations

31 October 2005

Current ProjectsCurrent Projects::

Toll Free & Meet-Me Conference Services new

contract Corporate Directory Dialer New BruinCard Security System (CSB1 1st

phase) Facilities Management Maintenance

Agreement Tower LAB & Server Room


31 October 2005



Manage Traffic Operations supervisor, Manage Traffic Operations supervisor, campus operators and Receptionistcampus operators and Receptionist

Building renovation Building renovation Special ProjectsSpecial Projects

31 October 2005

Traffic OperationsTraffic OperationsWho we are:Who we are:

Where we are:Where we are: CSB1 2nd floor, Lobby

How to reach us:How to reach us: Marie X65959Marie X65959 [email protected] Nydia X53333Nydia X53333 [email protected] Dave X56285Dave X56285 [email protected] OperatorsOperators Off campus 310-825-4321Off campus 310-825-4321

On campus dial 33On campus dial 33

Marie LaBrie, Marie LaBrie, ManagerManager

Nydia Narron, Nydia Narron, SupervisorSupervisor

David Mohr David Mohr ReceptionistReceptionist

Campus Campus Student Student

OperatorsOperators

31 October 2005


Presenter: Nydia NarronPresenter: Nydia Narron

31 October 2005



SupervisorSupervisor Supervise, hire, and train new student operatorsSupervise, hire, and train new student operators Ensure call volume is under controlEnsure call volume is under control Monitor operators to ensure highest level of customer Monitor operators to ensure highest level of customer

service is providedservice is provided Provide conference call capabilities for UCLA staffProvide conference call capabilities for UCLA staff

OperatorsOperators Provide directory servicesProvide directory services Average monthly call volume: 97,000Average monthly call volume: 97,000 Average monthly operator handled calls: 28,000Average monthly operator handled calls: 28,000 Average monthly automated attendant calls processed: Average monthly automated attendant calls processed:

69,00069,000

ReceptionReception Direct customers and visitors to appropriate CTS staffDirect customers and visitors to appropriate CTS staff Maintain office and break room suppliesMaintain office and break room supplies Receive and distribute mail and packagesReceive and distribute mail and packages

31 October 2005

StoreroomStoreroom

Presenter: Dave ErflePresenter: Dave Erfle

31 October 2005

StoreroomStoreroomWho we are:Who we are:

Where we are:Where we are: COGEN Building

731 Charles E. Young Dr. So.

Mezzanine level of Door 5

How to reach us:How to reach us: Dave Erfle 60006 [email protected] Marshall Donkin 70105

[email protected]

Dave Erfle Lead

Storekeeper

Marshall Donkin Assistant

Storekeeper

31 October 2005

StoreroomStoreroom

Responsibilities:Responsibilities: Purchase, distribute and maintain inventory of Purchase, distribute and maintain inventory of

all telecommunications equipment.all telecommunications equipment. Maintain and distribute all tools to field Maintain and distribute all tools to field

technicians.technicians. Maintain and distribute 800 MHz radio Maintain and distribute 800 MHz radio

equipment.equipment. Assign, coordinate and evaluate the work of Assign, coordinate and evaluate the work of

Storeroom Assistant.Storeroom Assistant. Maintain off campus storage in Culver City.Maintain off campus storage in Culver City. $1,000,000 inventory on hand.$1,000,000 inventory on hand. 540 separate items maintained.540 separate items maintained. $1,000,000 in annual purchases$1,000,000 in annual purchases.. Apply checks and balances to maintain 98% Apply checks and balances to maintain 98%

accuracy record.accuracy record.

Current Projects:Current Projects: Central receiving for CTS from CSB1Central receiving for CTS from CSB1 COMIT integrationCOMIT integration Bar CodingBar Coding

31 October 2005

Recent & Ongoing Recent & Ongoing AccomplishmentsAccomplishments: :

External Audit External Audit

(98% accurate)(98% accurate)Maintaining tight security to insure Maintaining tight security to insure

accuracy levelaccuracy level

StoreroomStoreroom

31 October 2005

Voice Network OperationsVoice Network Operations

Product AnalystProduct Analyst Voice Network ServicesVoice Network Services SAC – Service Activation SAC – Service Activation

CenterCenter

Presenter: Dick KarjalaPresenter: Dick Karjala

31 October 2005

Voice Network OperationsVoice Network Operations

Product AnalystProduct AnalystSupport to Client Services and Medical Center Support to Client Services and Medical Center

RepresentativesRepresentatives

Product guide updates/revisionsProduct guide updates/revisions

Analysis of new product revisionsAnalysis of new product revisions

RFP EvaluationRFP Evaluation

Voice Network ServicesVoice Network ServicesEnsuring the Voice Network is up and running Ensuring the Voice Network is up and running

99.999% of the time99.999% of the time

Trunking traffic studiesTrunking traffic studies

Emergency requestsEmergency requests

SMH OverloadSMH Overload

31 October 2005

Service Activation Service Activation Center (SAC)Center (SAC)

Who we are:Who we are: Dick KarjalaDick Karjala x62926x62926

Sally BarreraSally Barrera x60054x60054Patty LangePatty Lange x60054x60054Neecie ParkerNeecie Parker x60054x60054

Where we are:Where we are:CSB1, 2CSB1, 2ndnd floor, room 2250 floor, room 2250

31 October 2005

Service Activation Center (SAC)Service Activation Center (SAC)

TSR Order fulfillmentTSR Order fulfillment Assign line equipmentAssign line equipment Assign feeder and riser cable pairsAssign feeder and riser cable pairs Update and maintain line card data Update and maintain line card data basebase Programming for all voice circuitsProgramming for all voice circuits

Average 130 orders per weekAverage 130 orders per week

VoicemailVoicemail

ACD/UCDACD/UCD

31 October 2005

Recent Accomplishments:Recent Accomplishments:

Migration to new COMIT systemMigration to new COMIT system Implementation of the hospitality suite, Implementation of the hospitality suite,

Option 81 switch, for the residence Option 81 switch, for the residence hallshalls

Service Activation CenterService Activation Center

31 October 2005

Current Projects:Current Projects:

Technology Management System Technology Management System Implementation TeamImplementation Team

Familiarization with programming Familiarization with programming VoIP & Option 81 switchVoIP & Option 81 switch

Service Activation CenterService Activation Center

31 October 2005


The Path ForwardThe Path Forward

You can rely on us for:You can rely on us for:

Technical expertiseTechnical expertise Positive attitudePositive attitude Supportive of your requestsSupportive of your requests Getting the job done when Getting the job done when

requestedrequested

31 October 2005


The Path ForwardThe Path Forward

Current Challenges:Current Challenges:

Migration to COMIT Meeting demands of employing new

technology e.g.VoIP Prioritizing multiple urgent requests Processing short turn-around due dates

without impacting everyday service delivery

31 October 2005

Questions & Questions & AnswersAnswers

31 October 2005

infrastructure & project services by welcome to a career development presentation 31 october...

Documents

project managementpresented

art infrastructure

contracts administration1

work orderswhat

work order2

work order3

po blanket agreements

copper interbuilding