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Focus on France ING - June 8, 2007 Philippe Donche-Gay CEO West Europe Luc-François Salvador, CEO Sogeti Philippe Tavernier, CEO Sogeti France

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Page 1: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

Focus on FranceING - June 8, 2007

Philippe Donche-Gay CEO West EuropeLuc-François Salvador, CEO SogetiPhilippe Tavernier, CEO Sogeti France

Page 2: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

1

Our 2007 Objectives

This will lead us to:9% growth & 7.0% operating margin in 2007

above market growth & 8.5% operating margin in 2008

Improve operational efficiency

Focus on low performing unitsFurther MAP roll-out Favor offshore margin accretion

New leaders developmentGrow Consulting Services Additional vertical offersGrow offshore leverage 1:3

Develop NA

Leverage Kanbay Integration

FSI (NA, UK, test Continental Europe)Non-FSI: regional adjustmentIndia harmonization

Consulting BPO

Prepare for step changes in

Page 3: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

2

Q1 was another strong quarter across the board

26.9%1.5%Kanbay

12.0%3.7%CS / TS / LPS / Kanbay

14.2%4.1%TOTAL GROUP

18.1%4.8%Outsourcing Services

8.1%4.6%Local Professional Services

12.3%3.7%Consulting / Technology Services

Q1 07 / Q1 06Q1 07 / Q4 06

At constant rates and perimeter, including Kanbay

Page 4: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

3

IT Services today: a tale of two worlds

20%

30%

40%

50%

15% 20% 25% 30%

% R

even

ue G

row

th

Operating Margin %

Tata

Wipro

Infosys

Satyam

Patni

Rankings – Gartner IT Services Worldwide Market Metrics Database April 2007 Kathryn Hale.

-10%

0%

10%

10%5%

Accenture

ATOS

LogicaEDS

IBM

CSC

Capgemini

#1 Listed European IT Services Company1st European to move massively offshore:

+92% 2006Q1’07 continues growth momentum:

+18% revenues

Page 5: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

4

The landscape is due to change

-10%

0%

5%

10%

15%

20%

25%

10% 15% 25%

% R

even

ueG

row

th

Operating Margin %

Revenue, Growth & Margin

Global Western Leaders

5%The Pack

OffshorePlayers

OperatingMargin

Price Pressure

Page 6: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

5

An in-depth transformation is needed

Higher Share of walletBetter RetentionLeveraging references

Higher mark-upSector dominanceFaster diffusion

Lower costsHigher productivityConsistent quality

InnovationIndustrialization

Intimacy

Page 7: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

6

Intimacy : from Vendor to Partner for our largest Clients

30 Group / Country Managed Accounts

Bring the full strength of our Group to our clients

50% above average growth in the Group

51%

37%

12%

CMA 2006

2 Disciplines

1 Discipline3 and 4 Disciplines

20%

70%

10%

CMA 2010

2 Disciplines

1 Discipline

3 and 4 Disciplines

Page 8: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

7

Balanced Pyramid

PMs & Test Managers

SMEs & Relationship Managers

BAs and Architects

Senior Developers

Developers

Offshore Onsite

12MS technologies

13Java technologies

11Database

31Programming conceptual

5PM, Process

14Testing

86Industry certifications

245Capital Markets certified

352Capital Markets trained

#CertificationCertifications & Training

Kanbay microcosm

model

• Integrated “one team”concept

• Balanced skill distribution

• Relevant Industry experience

• High onsite-offshore leverage

• High pyramid leverage

• Full spectrum of trainings & certifications: technology, industry, leadership

x 50

Capgemini India

12 000

226 412 11261934

3679

6000

2001 2002 2003 2004 2005 2006

2001

2006

Industrialization is not just about offshore capacity

Page 9: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

8

Industrialization will drive us towards the right model

0-30%

30-60%

60-80%

Capacity Capability Partnership

Offshore leverage

One Team

Model 1:people

assignment

Model 2:KPI alignment

Model 3:strategic

partnership

NA

BPO

LPS

Kanbay

NL Fr UK

Page 10: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

9

But can be done smoothly assuming benign market conditions

+3% y/yOnshore

Offshore

54,300(80%)

60,000(60%)

67,600 FTE 100,000 FTE

Subs

Subs

+32% y/y

2006

2010

13,300(20%)

40,000(40%)

Billing consultants

Page 11: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

10

Innovation is “Top of the Mind” for our Clients

Our clients are clearly back in a growth cycle

Commoditization is unavoidable in most Industries

Innovation is again central in the CXO’s agenda

Collaboration

ProfitableGrowth

Innovation Productivity

Page 12: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

11

Innovation: key to add value

Invent Engage Exploit & Refresh

Process &Governance

I. II. III.

IV.

Identify Leverage/Accelerate Optimize/renew

CM

%

Time

Business/Technology Vision 2010

Emerging Offerings

Domain Expertise and Solutions

“powered by India”

Page 13: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

Focus on FranceING - June 8, 2007

Page 14: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

13

Capgemini is the #1 professional services provider in France

2 billion euros revenues (Q1 annualized)

6.6% Growth in Q1 07

Capgemini Revenue 2006

17%

28%

6%14%

7%

24%4%

1%

Benelux

NorthAmerica

UK & Ireland

Nordic

Central Europe

France

South Europe

Asia

FY 05 H1 06 H2 06 FY 06

CS-TS 7.9% 7.9% 10.1% 9.0%

OS -20.7% -33.3% -44.7% -39.4%

LPS 5.2% 4.5% 6.9% 5.7%

TOTAL 2.6% 0.7% -0.1% 0.3%

Operating Margin

Page 15: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

14

The financials situation has greatly improved !

Operating marginRevenue evolution

-25

0

25

50

75

100

2003 2004 2005 20060

250

500

750

1000

2003 2004 2005 2006

CAGR> 40%

Utilization

70,0%

74,0%

78,0%

80,0%

84,0%

H1 03 H2 03 H1 04 H2 04 H1 05 H2 05 H1 06 H2 06

CS TS

72%

82,2%

SupportFunction Costs

France

0%

5%

10%

15%

20%

H1 04 H2 04 H1 05 H2 05 H1 06 H2 06

14,8%

10%

Page 16: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

15

Capgemini Consulting leads the pack in France

* Results from the PAC 2006 study"Panorama du conseil en France : Analyse du marché et positionnement des acteurs 2005-2009"

1 Capgemini Consulting2 McKinsey (dont BTO)3 Boston Consulting Group4 Accenture5 CSC6 IBM BCS7 BearingPoint8 AT Kearney9 Ineumconsulting10 Sopra Group11 Eurogroup12 Roland Berger13 Bain14 Mercer Management Consulting15 Unilog Management

Market evolution *

0

500

1000

1500

2000

2500

2005 2006 2007 2008 2009

Thought leadership Transformation

International practices

HR : Talent’s battle

Growth5% year

PANORAMA *

Page 17: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

16

Grow in value : A differenciated strategy

Be recognized as “Best in Class”In the market

Transformation & Operations

Growmarket share

Stratégie et Transformation

Volvo

Nissan

PSA

CA

Bobst

La poste

Michelin

SchneiderGroupama

Véolia

AirFrance Covea

BNP

ATAC

Total

SNCF

CEMinFi

EDF/GDF

Unedic

% Contribution

COR

Suez

Page 18: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

17

Capgemini “Rightshore” strategy is paying off

Recent WIns

AM IM Packages CSD

Grenoble (BI)

Clermont-Ferrand (Cobol)

Lille (Oracle)

Nantes (Finance Mainframe)

Paris (ADC)

Toulouse (SAP)

ParisLille

Toulouse

Nantes

Grenoble

Clermont-Ferrand

Mumbai

Hyderabad

ChennaiBangalore

KolkataPune

Page 19: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

18

SOA is key to Financial Institutions

After : Customer centric model

-

Distributor

ProducteurP

Before : Product centric model

Customers Customers Customers

MO

RTG

AG

E

Third

par

tyC

ON

SUM

ER

LOA

NS

PER

SON

AL

AC

CO

UN

T

Reduce cost

Customer

Real time intelligent interaction

Third partyConsumer

Loansfactory

P

P

Mortgagefactory

DifferentiateProducteurP

Page 20: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

19

The Three Related Worlds of IT

EnterpriseData

Management

Enterprise Systems

Architecture

The Consumer

Internet CUSTOMER

&

USER

INTEGRATED

EXPERiENCE

The Internet WorldWide Web Web 2.0

Client Server nTier & Components

Service Oriented

RelationalData Base

Data Warehousing

& BI

MasterData

Management

People

Processes

Information

Page 21: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

20

The priorities of transformation at TS France

OFFSHORE - AMOFFSHORE - AM

PRODUCTIVITY PRODUCTIVITY

APPLICATION CONSULTING APPLICATION CONSULTING

SAP - ORACLESAP - ORACLE

BI - DATA MANAGEMENT BI - DATA MANAGEMENT

Page 22: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

21

Capgemini et Sogeti are building the IT of RWC 2007

Page 23: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

22

Sogeti Geographical presence

−Revenues 2006 € 1.3 billion−A workforce of over 17,000 staff spread over 200 locations.−2006 : opening of new geographies (Ireland, Denmark, UK).

U.S. (13.1%)

France (52%)

Spain (4%)

Sweden(5.9%)

Benelux (7.1%)

Germany (0.4%)Switzerland

(0.6%)

Netherlands(16.9%)

Page 24: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

23

Sogeti business lines

High Tech ConsultingEngineering R&D Embedded softwareScientific calculationEngineering sciences

*Figures at 31/12/05

Application ServicesAudit, Consulting, Project ManagementSoftware DevelopmentTesting, ERPApplication Management

Infrastructure Services

Audit, Consulting, ProjectManagement, InsourcingSecurity, Rollout, Help Desk

15%

33%

52 %

AS IS

HTC

Page 25: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

24

Sogeti Breakdown by sector

Sogeti Group revenues 2006 : € 1.309 billion

35%26%

9%

12%

17%

Industry

ServicesTelecom

Bank & Insurance

Public & Utilities

Page 26: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

25

Sogeti Top 11 Clients

ALCATEL

BNP PARIBAS

CEGETEL

EADS

EDF

FRANCE TELECOM

GDF

ING BANK

PSA

RENAULT

SOCIETE GENERALE

Top 11 clients : 27 % of revenues in 2006.

Page 27: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

26

Sogeti : an organisation on a human scale

−Flexibility and rapid adaptation to the market,−Entrepreneurial spirit,−200 locations worldwide,

A market sector

A business line

B.U. manager

Assistant

Client Representative

P&L Responsability

Technical manager

A territory

Business Unit

Page 28: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

27

Presentation Sogeti France

CA 2006 : 659 M€ ( 7,19 %) 8591 BILLING FTE

PORTFOLIO MANAGMENT AND OFFERINGSIMPROVEMENT ON CONTRIBUTION, C.O.R.

GROWTH AT 8 % AND GOP IMPROVEMENT OF 1.5 pt

29%

44%

27%

IS+4,4 %

3806 CSS

HTC+ 16 %

2372 CSS

AS+ 4 %

2333 CSS

Page 29: ING - June 8, 2007 · Certifications & Training Kanbay microcosm model • Integrated “one team” concept • Balanced skill distribution • Relevant Industry experience • High

Focus on FranceING - June 8, 2007