ing. radek hronza • ing. michal Špeta ing. pavel nÁplava
DESCRIPTION
On the road to the efectivness Business Process Center of Excellence at the Faculty of Electrical Engineering at the Czech Technical University in Prague. Ing. Radek HRONZA • Ing. Michal ŠPETA Ing. Pavel NÁPLAVA. Centrum znalostního managementu, ČVUT FEL, Česká republika - PowerPoint PPT PresentationTRANSCRIPT
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On the road to the efectivnessBusiness Process Center of Excellenceat the Faculty of Electrical Engineering at the Czech Technical University in Prague
Ing. Radek HRONZA • Ing. Michal ŠPETA
Ing. Pavel NÁPLAVA
Centrum znalostního managementu, ČVUT FEL, Česká republikaCentre for Knowledge Management, CTU FEE, Czech Republic
Introduction of authors
Ing. Pavel Ná[email protected]
Ing. Michal Š[email protected]
Ing. Radek [email protected]
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Agenda
Higher Education
BPM project
Establishing of CZM
Evaluation
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1. CONDITIONS 2. PROJECT 3. CONCLUSION
Higher Education in Czech Republic
Number of university students (2000 – 2012)• Funding dependeds on number of students
• Decreasing number of new students
• Development of competitive environment
• Possible solutions:– Increase incomes (science,
commercial research, …)– Decrease costs (effective
organization)– Combination of solutions
mentioned above
20002001
20022003
20042005
20062007
20082009
20102011
2012100000150000200000250000300000350000400000450000
Czech Republic
Year
Num
ber o
f stu
dent
s
20002001
20022003
20042005
20062007
20082009
20102011
20120
1000
2000
3000
4000
5000
6000
7000
Czech Technical University - Faculty of Elec-trical Engineering
Year
Num
ber o
f stu
dent
s
Source: Statistics of Czech Ministry of Education 3
Decreasing trend of fundig (CTU FEE)
2009 2010 2011 2012 2013 20140
50000
100000
150000
200000
250000
300000
350000
?[mil. CZK]
Source: Annual Report of CTU FEE 4
The right decision at the right time
Do we have any solution?
Do we have any solution?
Analysis
Analysis
Analysis
2009: Strategic faculty meeting
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Avoid the full standardization!
ACADEMICINDEPENDENCE
ACADEMICFREEDOM
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Initial conditions (SWOT analysis)
OPPORTUNITIES The attractiveness of study programs Attracting more students International cooperation & students Non research commercial projects
STRENGTHS Long history & good reputation High quality of teachers & scientific teams Variability of study programs Engaged in commercial research projects Large knowledge base & experiences
Source: Internal Analysis of CTU FEE (simplified)
1
7
Initial conditions (SWOT analysis)
WEAKNESSES Low flexibility of the University Low efficiency of processes Unclear strategy that does not reflect both internal and
external organizational needs Missing of any key performance indicators Low level of faculty documents management
THREATS
Negative demographic trends Increasing competition Lower governmental funding Potential leaving of top scientists & employees
Source: Internal Analysis of CTU FEE (simplified)
2
8
Do we have any solution?
„We can't manage anything, what we don't have described“
PROCESS ANALYSIS
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Initiation of the project
• Final decision to make the process analysis
• Analysis of similar projects
• Stakeholder discussions
• Project Tripple constrain
(scope, time, resources) definition
POWEREDBY CZM
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Centre for Knowledge Management (CZM)
Education
ResearchBusiness
• Established by the dean of the CTU FEE in 2008.• Primary goals:
– Dean support– Education support– Practical experiences
• Today’s staff:– 2 full time employees,– 2 PhD students,– 15 Bc. / MSc. students.
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Cooperation with students
INS
TIS
PIS
ISP
CPM
DISSERTATION THESIS
BACHELOR/MASTER THESIS
INTERNAL INTERNSHIP
EXTERNAL INTERNSHIP
40 STUDENTS70 STUDENTS
250 STUDENTS Advanced coursesBusiness Process Management
Corporate Performance Management
250 STUDENTS
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Strategic partnership
+Center for Knowledge ManagementCzech Technical University
Faculty of Electrical Engineering
University Technology Exploration Center (UTEC)
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Education
Pilot
Internal projects
External projects
Community
Creating of BPM faculty culture• Process mapping of Dean’s offices• Revision and consolidation of documents• Defined system for CTU FEE process
model maintenance • Created a presentation layer for process
model CTU (Process portal)
09/2008
09/2009
06/2010
02/2011
01/2012
CZM Development (1st pillar)1
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Process portal
Source: Screenshot of CTU FEE process portal 15
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
0
100
200
300
400
500
600
700
800
900
Number of accesses to the process portal
Source: Internal Analysis of accesses to the process portal (CZM)
Process portal
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Education
Pilot
Internal projects
External projects
Community
• Extending BPM within the faculty and outside faculty
• From process modeling to execution• IBM Business Process Manager
V8.0• 5 processes in execution • First steps of performance
measurement09/2008
09/2009
06/2010
02/2011
01/2012
CZM Development (stabilization)2
Realplatformto traintalents
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CZM establishment
Clear identity both inside the faculty and Technical University: Cooperation on the other faculty projects. Cooperation with other faculties on their projects. Cooperation on the university projects.
Direct financial support from faculty and university budgets (time limited).
Trusted relationships both with students and other employees, good reputation !!!
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Future Outlook
• TO-BE processes (optimization)• More reasonable processes in execution• Extension of process mapping• Extension of process portal functionality• Usage of process model for employees job
description• Definition and measurement of KPI
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Education
Pilot
Internal projects
External projects
Community
• First larger BPM external projects:• Czech Ministry of Education• West Bohemia Universty• ŠKODA PRAHA Invest (energy)
• EFIN project workshop presentation.• Starting to be the BPM leader in
academic field in Czech Republic.• Preparing BPM community.
09/2008
09/2009
06/2010
02/2011
01/2012
CZM Development (2nd pillar)3
Cooperationwith Ministryof Educationon BPMmethodology
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Summary
What does make sense
Usage of BPM in academic environment
Establishing of internal business process center of excellence for BPM project
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