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INN VATING OD
OD NETWORK 2013 ANNUAL CONFERENCE
October 5 – 8, 2013 • DoubleTree by Hilton San Jose • San Jose, California
Organization Development Network
Social Systems • Learning • Networks • Organizations • Practice Development
Meeting’s: Successful Change’s Secret Sauce
The Axelrod Group, inc.
Dick and Emily Axelrod
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Meetings: A place where work gets done
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Change Processes Have Lots of Meetings
• Chats
• Huddles
• Regular staff meetings
• Town halls
• Work sessions
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Peter Block on Meetings
• “The structure, aliveness, deadness,
whisper or shout of the meeting
teaches us and persuades more about
the culture of workplace than all the
speeches about core values and the
new culture we are striving for.”(Terms of
Engagement: New Ways of Leading and Changing Organizations)
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Welcome
• Create a safe enough environment
• Offer a personal invitation
• Be a good host or hostess
• Prepare the room
• Engage in small talk
• Conduct a two minute clean slate drill
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Connect people to each other and the task
• Personal connection builds trust
• Connection to the task unleashes energy
• Connection occurs through conversation
• Take into account context and culture
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Discover the way things are
• Create a shared view of reality
• Make sense of that reality
• Keep the discover process open
• Don’t ignore reality or prematurely try to fix it
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Elicit people’s dreams
• Powerful dreams are grounded in reality
• Great leaders, word class athletes, Virgin Atlantic, and
people who want a new car are driven by their dreams
• Powerful dreams emerge when we enlist the arts
• Insights emerge when we are not working directly on the
issue
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Decide
• Being clear about who will decide is as important as who
makes the decision
• Being clear about how you decide is as important as how you
decide
• What you are able to decide depends on the meeting type
• Having made your decision, clarify roles and responsibilities
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Attend to the End
• How you enter a space and how you leave a space is as
important as what happens in the space.
• Three parts to a good ending:
• Review decisions made
• Provide a roadmap for next steps
• Reflect on the meeting experience
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Work Design Meets Meeting Design
• Meaning
• Autonomy
• Learning
• Challenge
• Feedback
• Voice
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Meeting Design Meets Video Game Design
Meetings Video Games
Learning Participants learn something as a result of
participating
Immediate feedback on the meeting
Build in early success
Immediate feedback
Assumes participants are
smart clever people
Autonomy Input into the agenda
Optional attendance
Ability to influence the decisions
Clear expectations about your role
Choice about degree of
difficulty
Success or failure due to
your actions
Clear expectations about
your role in the game
Work Worth Doing Compelling reason for meeting Captures participant
interest. I want to play
this game
Challenge Compelling business issue
Right people with the right skills are
present
• Game is familiar and
challenging at the same
time. Produces sense that I
can do this.
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Activities
Outputs Inputs
Meeting Design Cycle
Purpose
Session Objectives
Session outputs & next steps
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Habits
• Habits work for us and against us
• When we form habits we use a lot of brain
power as we make choices and decisions
• When these choices and decisions become
routine they become habitual
• Habits are efficient
• When habits become arthritic they work
against you
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Threat Reward
Status Certainty Autonomy Relatedness Fairness
David Rock The Neuroscience of Engagement
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
Meeting Analysis and SCARF
• How important did you feel?
• How certain were you of the meeting’s
purpose?
• How much freedom and autonomy did you
experience?
• How did you feel about the other people in
the room?
• How fair did the meeting seem?
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
OD NETWORK 2013 ANNUAL CONFERENCE • www.odnetwork.org Organization Development Network
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