innovation and community

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Innovation Robyn Tippins

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I gave this talk at Bowling Green University, as a part of the 3rd Annual Conference on Global Competitiveness.

TRANSCRIPT

Page 1: Innovation and Community

Innovation

Robyn Tippins

Page 2: Innovation and Community

Credit Cards

Power Bars

Disposable Diapers

Paper Plates

The Dollar Store

Yankee Candle

XM Radio

AOL

Blogger

Friendster Wikipedia

Airline Miles

Grocery Buggies

Patagonia

CSS

Page 3: Innovation and Community

Innovation ≠ Success

Page 4: Innovation and Community

Small But Vital Shifts

Page 5: Innovation and Community

Great Sign

Brand Standards

Indoor pools

Gulf Oil partnership

Page 6: Innovation and Community

Drive/Passion

Page 7: Innovation and Community

Willing to make radical changes to improve bottom line

Willing to risk entire business relationship to succeed

Trial and Error

Doesn’t lose sight of overall goal

Page 8: Innovation and Community

Influence

Page 9: Innovation and Community

Building Communities

Photo by Cammy Ambrosini

Page 10: Innovation and Community

Community Hasn’t ChangedNo longer defined by geography

Wikipedia Debate- ‘virtual community’

Only the tools have changed

Page 11: Innovation and Community

Facebook and Microsoft240M

1.6% investment

50M+ Active Users

Page 12: Innovation and Community

MySpace and Google900M

Ad Serving Only

200M+ Registered Members

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Page 15: Innovation and Community
Page 16: Innovation and Community

How?

Page 17: Innovation and Community

5 Ways To Effectively Nurture Your Online CommunityStraight Talk

Use Them

See and Be Seen

Tweak3

Golden Rule

Page 18: Innovation and Community

Straight Talk

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Spammers: Piss Off

Page 23: Innovation and Community

Spammers: Piss Off

Slow Down Rockstar!

Page 24: Innovation and Community

Spammers: Piss Off

Done :)

Slow Down Rockstar!

Page 25: Innovation and Community

Other Companies Ing

Burger King

Page 26: Innovation and Community

Use Them

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Page 29: Innovation and Community

Suggestions Wiki

Suggestion Board

Message Board

Email List

Blog

Page 30: Innovation and Community
Page 31: Innovation and Community

See and Be Seen

Page 32: Innovation and Community
Page 33: Innovation and Community

VisibilityConferences

Blogs

Message Boards*

Host Events

MSM

Page 34: Innovation and Community

Tweak3

Page 35: Innovation and Community

Tweak3

Tweak FAQs regularly

Create great tutorials

Tweak site in answer to questions

Page 36: Innovation and Community

Golden Rule

Page 37: Innovation and Community

Golden RuleBribe Them

Page 38: Innovation and Community
Page 39: Innovation and Community

Golden RuleBribe Them

Fast Response

Page 40: Innovation and Community
Page 41: Innovation and Community

Golden RuleBribe Them

Fast Response

Admit Faults

Page 42: Innovation and Community
Page 43: Innovation and Community

Golden RuleBribe Them

Fast Response

Admit Faults

Do It For Them

Page 44: Innovation and Community
Page 45: Innovation and Community

Golden RuleBribe Them

Fast Response

Admit Faults

Do It For Them

Page 46: Innovation and Community
Page 47: Innovation and Community
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Page 49: Innovation and Community

Photo by Stephen Eastop

Page 50: Innovation and Community

Robyn Tippins

Sleepyblogger.com | Gamingandtech.comTwitter: duzinsEmail: [email protected]: 510-579-5558YIM: therealrobyntippins | AIM: robyntippins

Community ManagerYahoo! Developer Networkdeveloper.yahoo.com