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Innovation + Impact in Healthcare Teri Price, Executive Director Greg’s Wings Projects

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Page 1: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Innovation + Impact in Healthcare

Teri Price, Executive Director

Greg’s Wings Projects

Page 2: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Falling Through the Cracks: Greg’s Story

Page 3: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Greg Price

“Until you spread your wings, you’ll have no idea how far you can fly.”

“The greatest thing in the world is not so much where we stand, but in which direction we are going.”

Page 4: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

7 years of learning…

May 19, 2012 - Greg’s death

December 2013 – Continuity of Patient Care Study - HQCA Report

December 2013 - Health Arrows website

January 2015 - IMAGINE Citizens Launch

November 2017 - Falling Through the Cracks: Greg’s Story film

> 300 film screenings

Now - Figuring out what's next…

Page 5: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

• > 300 screenings• > 25,000 audience members• Present for screenings in

every province plus NWT, and internationally (Kuala Lumpur, Basel, San Antonio)

• Embedded in undergraduate medical education at University of Calgary and University of Toronto

• 30 conferences

Page 6: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Hosted Screening 143 47%Medical Education 45 15%Public Screening 33 11%Training/Workshop 49 16%Conferences 30 10%

Hospitals & Acute Care 51 17%Primary Care Clinic or Network 27 9%Other Healthcare Provider 4 1%University or Post-secondary Institution 65 21%Professional Organization/Association/College/Union 50 17%Patient Group/Organization 5 2%Community, Not-for-Profit or Charitable Organization 33 11%Private company 10 3%Government/Ministry of Health 10 3%Medical laboratories and diagnostic imaging 48 16%

Alberta 200 66%Other Provinces 93 31%International 5 2%Virtual 5 2%

Types of screenings

Locations

Hosts

Some numbers

Page 7: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

International interest

Page 8: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

We are not alone.

Page 9: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

Safety is not top of mind.

Page 10: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Every 13 minutes and 14 seconds a patient dies in Canada from preventable harm in healthcare

Patient safety incidents rank thirdbehind cancer and heart disease

Source: https://conquersilence.ca/about

Page 11: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

Learning from failure is an opportunity that is often missed.

Page 12: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

There are a lot of good people working hard in the “system.”

“Every system is perfectly designed to get the results it gets”

Page 13: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

Technology isn’t the hurdle… or the silver bullet.

Page 14: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

There are pockets of innovation but not evenly distributed and it doesn’t spread.

Page 15: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

There is a gap between the exciting initiatives that we hear about and the patients stories that are shared with us.

Page 16: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

Communication and flow of information are big problems.

Page 17: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

What we have learned:

Status Quo is not OK.

Some people are ready for change and want to be a part of it.

Page 18: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

So now what?

Page 19: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Think big – Dream forward –We need to do it together

• Imagine if patients (and their families/loved ones) were considered part of their care team

• Imagine if everyone understood the role they could play in the future of our healthcare system

Page 20: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

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Gregswings.ca/resources

Team Scheme

Page 21: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Teamwork vs Group work

Page 22: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Teamwork makes the dream work

• Everyone has a role and diverse perspectives are required

• Cultural/mindset shift is needed• Teams evolve over time but

everyone must understand who is on the team and who is leading at any particular moment

• Strengths and potential weaknesses are understood

• Team members are utilized to their maximum potential and gaps are filled when needed

Page 23: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Innovation & Impact

• Innovation is about doing things differently

• Innovation may be an improvement but simply improving things isn’t innovation

Page 24: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

Role of technology & digital health

• Communication and information flow are critical

• Everyone on the team needs access to information to make safe and informed decisions

• Tools to be utilized to maximize team potential

Page 25: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

How do we get there?

• Patient Safety always needs to be top of mind

• Systems thinking – big picture• Information architecture and tools

that enable the flow of information to all team members

• Teamwork mindset is the foundation

Page 26: Innovation + Impact in Healthcare · 2020-03-02 · Innovation + Impact in Healthcare Teri Price ,Executive Director Greg’s Wings Projects. Falling Through the Cracks: Greg’s

“Optimism isn’t a belief that things will automatically get better; it’s a conviction that we can make things better.”

– Melinda Gates