Innovative Practices for Engaging Students in Our Communities

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Innovative Practices for Engaging Students in Our Communities WHO ARE WE? Susan StaffordDirectorSusan BarkmanCommunity Outreach CoordinatorJeremy MooreAsst. Director for Marketing, Communications, & Student TransitionsBruce SarbaughLegal Advisor3.5 FTE; 4 STUDENT ASSISTANTS 2 STUDENT LIAISONS (COMMUTER & INTERNATIONAL STUDENT LIAISON) OUR CHARGE & MISSION o Helping students make informed choices about housing and roommates o Encouraging students to become knowledgeable and responsible tenants and community members o Assisting students in gaining the proficiency to problem solve when landlord and roommate difficulties arise o Advocating an off-campus student perspective in the residential rental market as well as city policy making o Assisting new and incoming students in transition (transfer, commuter, and international) in acclimating to the campus and community environmentApartment Size 2012 2013 2014 2015Efficiency $728 $780 $904 $947One Bedroom $873 $942 $1,029 $944Two Bedrooms $1,259 $1,302 $1,432 $1,639Three Bedrooms $1,914 $1,983 $2,199 $2,477Four Bedrooms $2,249 $3,502 $3,544 $3,463AVERAGE RENTAL RATES BY YEARNorth Boulder Goss GroveThe HillEast AuroraMartin AcresPOPULAR NEIGHBORHOOD AREAS IN BOULDEROUR STUDENT SERVICES Outreach is achieved through several different programs and initiatives including: Move-in Orientation Commuting Buffs, Transfer and International student outreach Weekly door hangers distributed to over 500 units throughout the Fall semester Party Registration Program Pre-Court/Violation Letters Community Living Class Neighborhood Concerns Program CU in the Neighborhood OUR STUDENT SERVICES Move-In Orientation The Move-In Orientation is offered by OCH&NR in collaboration with one of Boulders largest off-campus student housing providers, Four Star Realty and was started in 2011 MIO is based on the Community Living workshop but is proactive in nature and aims to educate and inform students of their role and responsibilities as a community member, tenant, and neighbor In 2014 OCH&NR & the City of Boulder were awarded the Abernathy Award for Town/Gown Relations by the International Town/Gown Association for the Move-In Orientation program2015-2016 Move In 145 participantsStudents taking the class report better understanding of city ordinances, and neighborhood make up.Program total 646 participantsQuestion Pre-Survey Post-SurveyThe residential makeup of the Hill and Goss Grove consists of: a mixture of students, families, permanent residents 91% 94%Any music, conversation or other noise that can be heard from more than 100 ft away from your house after ___PM, you can get an unreasonable noise ticket. (Average of responses10:00PM 10:45PMYou can get a noise ticket at any time of the day in Boulder. (TRUE) 90% 81%You can get a nuisance party ticket by attending a nuisance party. (TRUE) 67% 89%With a joint and several lease, you are not required to pay your roommates rent if they move out. (FALSE) 79% 69%You have____ hours to clear snow from your sidewalks following a snowfall. (Average of the responses) 15.3 hours 21.79 hoursOUR STUDENT SERVICES Move-In Orientation In August 2016, OCH&NR piloted an online MIO with many of Four Stars student portfolio in the Hill and Goss Grove neighborhood areas. This natural evolution allowed us to track real-time student participation and assess course and content recall. This format allowed students to complete the course whenever and wherever they were prior to moving into their off-campus unit. Participants saw a marked improvement between the course pre and post tests. 2015-2016 Move In Commuting Buffs LETS GO ON AN ADVENTUREest. 2015INTERNATIONAL STUDENT GUIDE TO OFF-CAMPUS HOUSING 303.492.7053 och.colorado.eduUniversity Memorial Center Room 313INTERNATIONAL STUDENT GUIDE TO OFF-CAMPUS HOUSINGD E P A R T U R EHOUSING: What to do when you are preparing to go STUDY ABROADlonlondonflight A 45-26-24pl-15-87-27STUDY ABROAD GUIDES (IN DEVELOPMENT) OUR STUDENT SERVICES Weekly Door Hangers Door Hangers are created and distributed each week by OCH&NR throughout the Fall semester. Distribution is done by the office student assistants and cover over 500 units Topics include safety and security, security deposits, unit condition documentation, noise, bear trash ordinance, couch ordinance, and the riot bill amongst others Completing your apartment damage form and taking photos is important for both you and your property manager and can help you keep more of that security deposit moola!Did you know that Off-Campus Housing & Neighborhood Relations has an attorney who provides free tenant advice to CU students? Attorney Bruce Sarbaugh offers consultations on Tuesdays and Fridays.Call today (303.492.7053) to schedule an appointment.Have You Taken A Selfie of Your Space?The sofa ordinance prohibits the placement, use or storage of upholstered furniture not manufactured for outdoor use in outside areas or on a covered or uncovered porch. This includes upholstered chairs, upholstered couches and mattresses.WHO: Residents within the trash implementation zone from the citys western and southern borders for all properties west of Broadway to the south of Sumac Avenue. WHAT: The City of Boulder has adopted a new ordinance that requires trash to be secured in bear resistant trash cans in designated areas. Unsecured trash has the potential for a $250 fine to property owners, landowners, or tenants after notification of violation(s) by email, postal mail, or telephone for individuals failing to utilize approved trashcans. WHEN: Full enforcement of the bear proof trash can ordinance will begin October 1st, 2014. WHERE: For a full map of the secure trash implementation zone and for approved bear resistant trash cans, visit the City of Boulders education website located at www.boulderwildlifeplan.net or scan the QR code. Dont BEAR a bigger fine! WHO: Residents within the trash implementation zone from the citys western and southern borders for all properties west of Broadway to the south of Sumac Avenue. WHAT: The City of Boulder has adopted a new ordinance that requires trash to be secured in bear resistant trash cans in designated areas. Unsecured trash has the potential for a $250 fine to property owners, landowners, or tenants after notification of violation(s) by email, postal mail, or telephone for individuals failing to utilize approved trashcans. WHEN: Full enforcement of the bear proof trash can ordinance will begin October 1st, 2014. WHERE: For a full map of the secure trash implementation zone and for approved bear resistant trash cans, visit the City of Boulders education website located at www.boulderwildlifeplan.net or scan the QR code. Dont BEAR a bigger fine! OUTREACH PUBLICATIONS: BEAR ORDINANCE REMINDERFRONTBACKOUR STUDENT SERVICES Party Registration Students can potentially avoid a $1,000 ticket by registering a Friday or Saturday night party with Off-Campus Housing: They provide us with the address, host name and phone number Information is provided to Boulder dispatch each Friday afternoon If a NOISE complaint is made, they receive a 20 minute warning to shut the party down If a second complaint is made, dispatch will notify the police to make contact Students receive a PR swag bag the first time they register with important smart party tips, snacks, trash bags, and more. Between July 1, 2015 through June 30, 2016 471parties have registered 3 parties were ticketed 46 parties have received warnings/proactive police stops OUR STUDENT SERVICES Pre-Court Letters These letters are sent to students who have received tickets prior to their court data. The letter explains what they can anticipate from their court appearance. Violation Letter These letters are sent to students who have received a violation. The letter provides information about avoiding future summons and encourages students to be aware of their conduct. Common letters are for noise, snow removal, and trash. Noise LetterCommunity Living Community Living is a possible sanction for students going through the CU conduct process or is often mandated by the Boulder court system Students can register for 1.5 hour Community Living workshop on the OCH&NR website. The workshop costs $25 and is instructed by the Community Outreach Coordinator two times a week Topics covered include common nuisance ticketing situations, trespassing, city ordinances, obstructing and resisting a police officer, and expectations for community and student conduct. When students complete Community Living they receive a certificate of completion which they can take to the Office of Student Conduct and Conflict Resolution or to court as proof of workshop completionJuly 1st, 2015 through June 30th, 2016COMMUNITY LIVING COURSE457 students have completed the classProgram Total3515 students have completed the class (through June 2016)2%of participants will take the class a second time based on recidivism from August 2010 to June 2016OUR STUDENT SERVICES Neighborhood Concerns Program Off-Campus Housing and Neighborhood Relations (OCHNR) reaches out to residents and lets them know they can call the office if they have problems with a specific off-campus property Susan Stafford, Director of OCH&NR, conducts outreach and information gathering to the neighbors and BPD, then returns to the students to get them to improve their behavior. This program has been successful in getting students to change their behavior and understand the impact their actions and behavior can have on their communityWelcome Bags Welcome bags are delivered to permanent residents/neighborhood associations in transitional neighborhoods where students and permanent residents mix. The bags are full of items to prepare a meal as well as important information about the local area. Dialogue Dinners Hosted by the CU Dialogues Program, CU Student Government, and Off-Campus Housing & Neighborhood Relations, the Dialogue Dinner is an intimate dinner for Hill residents and students to discuss their experiences, both positive and negative, living in a diverse community. Dinner & a Dialogue, is a facilitated conversation that seeks to increase understanding through open communication across social and cultural boundaries. Dialogue works to build community from the ground up by fostering interaction, discussion and person-to-person connections. Students and neighbors are encouraged to come together in an environment that encourages the sharing of multiple perspectives and promotes mutual understanding.OUR STUDENT SERVICES CU in the Neighborhood Program pilot based on program done at UMass Amherst in which a 50% noise reduction was achieved after 3 years Messaging to students includes noise reduction, traveling along well-lit, primary walking corridors, importance of eating before drinking, and understanding that neighborhood disruptions do not only impact full-time residents Over 11,000 cookies distributed throughout program operation over 4 weeks in Aug-Sept 2016 OUTREACH PUBLICATIONS: BLOCK/NEIGHBORHOOD SPECIFIC MESSAGING NOISE DOOR HANGER STUDENT CONDUCTOur student code of conduct follows the CU student wherever they go during their time as a student. We hold students to high standards of personal conduct and we explain this as part of the new student welcome and move-in process. Additionally, our office along with several others have begun a campaign to remind students that they are Buffs wherever they are and that as a member of our CU community, they have responsibilities to abide by the code of conduct and the Colorado Creed. WE ARE BUFFS WHEREVER WE ARE