inspection procedure of masonite doors requirements • all special order units must be inspected...
TRANSCRIPT
![Page 1: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/1.jpg)
Inspection Procedure of
Masonite Doors
![Page 2: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/2.jpg)
Inspection Requirements
• All special order units must be inspected within 48 hours of receiving product
• All stock units must be inspected within 30 days of receiving product
• Store must call customer service to report damage within 48 Hrs. The store then needs to call their local TSM to inspect the unit and submit the RGA request paperwork
![Page 3: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/3.jpg)
Inspection Procedure Verify the Order
• Check labels to ensure that door matches what was ordered
• Verify on computer that door and label match what store ordered
![Page 4: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/4.jpg)
Inspection – Remove from Pallet
• Move pallet to an open space and remove plastic wrap surrounding doors
![Page 5: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/5.jpg)
Inspection – Remove from Pallet
• Unscrew doors from pallet one by one, inspecting each unit as you remove it
![Page 6: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/6.jpg)
Inspection – Interior Doors
• Remove plastic straps and cardboard surrounding door
• Inspect unit for damage or defects
• Check frame and slab for cracks,
splits, dents, etc.
![Page 7: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/7.jpg)
Inspection – Interior Doors• Replace cardboard and apply tape to hold
cardboard in place
• Can add paper where tape will touch slab if concerned about tape damaging the door
![Page 8: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/8.jpg)
Inspection – Exterior Doors• Remove plastic straps and cardboard protecting the
door• Inspect door for damage or defects
• Inspect slab as well as frame• If a prehung unit, remove plastic piece holding
door in place, open door, and inspect at the hinges and along the edges of the slab
• As with an interior door, replace plastic piece and cardboard, and use tape to hold cardboard in place
![Page 9: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/9.jpg)
Inspection – Prefinished Doors• If unit is prefinished, inspect paint/stain/image layer* to
ensure that there are no defects or blemishes
• Doors come with a touch-up kit if prefinished; some minor defects can be touched up so as to avoid waiting on a reorder
• Check touch up kit to make sure it is the correct color
*Only the AvantGuard door has an image layer, rather than a paint or stain, as seen in 1st and 3rd picture
![Page 10: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/10.jpg)
After Inspection is Complete
• Store doors in will call area or in a bay so as to avoid damage
![Page 11: Inspection Procedure of Masonite Doors Requirements • All special order units must be inspected within 48 hours of receiving product • All stock units must be inspected within](https://reader031.vdocuments.net/reader031/viewer/2022030420/5aa7b7717f8b9ac5648c8254/html5/thumbnails/11.jpg)
Sending Pictures to TSM or Factory
• If submitting a request for an RGA, at least 3 pictures are required (example below)
1. Picture of yellow or pink label on side of jamb
2. Picture of the entire unit
3. Picture(s) of the damage or defect
• Make sure the pictures are clear so that the damage/defect can easily be seen; you may have to take multiple pictures
1. 2. 3.