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Hospitality Management Solutions - by design 25 YEARS OF INTELLIGENT BUSINESS SYSTEMS Inspired 2016

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Intelligent Business Systems provides cloud-based EPOS-driven technology tools and multichannel hospitality management solutions. These integrate with PayPal, Flypay, LiveRes, GiveX, S4 Labour, ResDiary, My Check and many others. Seamless data sharing helps multiple brands clients like Arc Inspirations, Bath Ales, Bone Daddies, Castle Rock, Cirrus Inns, Distinctive Inns, EAT, Fish Works, Franco Manca, GBK, Harry Ramsden’s, Inception Group, Itsu, Malvern Inns, Mark Warner, Peach Pub Co, Pod, Real Greek, Revolution, Rift & Co, Rick Stein, Rocca, Spudulike, Square Pie, Thai Express, and Vital Ingredient do better business.

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Page 1: Inspired 2016

CMYK 70/00/15/00 RGB 035/185/214 HEX #23B9D6

CMYK 75/15/20/00 RGB 028/163/194 HEX #1CA3C2

CMYK 80/25/20/05 RGB 000/142/178 HEX #008EB2

CMYK 90/40/30/25 RGB 000/100/127 HEX #00647F

CMYK 00/00/00/70 RGB 112/111/111 HEX #706F6F

Hospitality Management Solutions - by design

25YEARS

Of IntelligentBusinessSystems25

YEARS

Of IntelligentBusinessSystems

25 YEARS OFINTELLIGENTBUSINESSSYSTEMS 25 YEARS OF

INTELLIGENTBUSINESSSYSTEMS

OF INTELLIGENTBUSINESSSYSTEMS

25Y E A R S

YEARS OFINTELLIGENTBUSINESSSYSTEMS25

Inspired2016

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of customers using

of IBS terminals

CONTINENTS

USED ACROSS

4key service sectorscatered for7

Catering

Education

Kiosk

Casual Dining

Fast Service

Fine Dining

Pub

per year combined sales and purchasesbn+

3 SERVICE STYLESquick service, table & kiosk

Live cloud data from point of sale to head

office inless than4 seconds

4

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Inside you can explore our EPOS-based software products and services. These are used by numerous successful and profitable multi-site hospitality operators. They all

benefit from our bespoke hospitality management solutions designed and developed to operate 100% in the cloud (unlike the vast majority of our rival technology providers who are still playing catch up with us). And have been doing for 25 years as we celebrate our silver anniversary this year. The technology has undergone a digital revolution in the last

quarter of a century but our commitment to innovation and cutting edge technology remains as strong as it did when we first opened for business. Enjoy exploring our world.

If you have any questions call us on 01280 709400.

Gareth Powell - Managing DirectorIntelligent Business Systems

Alternatively, we’re actively involved in Propel’s Multi-Club and attend three major conferences each year in London and Oxford. You can also read my technology

insight articles in Propel Quarterly, the hospitality sector’s essentialbusiness-to-business publication for our industry.

An Introduction to ourINSPIRED WORLD

Welcome to our inspirational world of

sophisticated technology.

25 developing and providing hospitality management systems.YEARS 100%

All our products operate

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“We wanted to work with a technology provider that built and managed its own system rather than simply re-supplying products.”Thomas FoulserInception Group

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Our hospitality management solutions are designed to save you money, time and resources. And increase your profitability. They work 100% in the cloud and have been developed specifically for the challenging but inspiring hospitality sector over 25 years. Our technology tools give you watertight controls and the essential intelligence to help your decision-making, no matter how big or complex your operation. You can keep a tight rein on your margins with automated, intuitive staff, stock, production, pricing and cost control options. In addition, there are exciting innovations such as loyalty and online shopping to win and retain customers. Whatever your needs, our systems give you the freedom to do what you do best even better.

Freedom

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“Our end goal is to deliver data to head office and StockLink is integral to that achievement.”

Marc DawsonRevolution

Every transaction your operation makes is tracked and recorded in the cloud and is available for analysis within seconds. This gives you instant and unprecedented access to key data and essential information to help you save costs and boost profits. You simply decide the info you want and our systems intuitively do the rest. Our technology tools are regularly updated so your solutions are always totally future-proofed and remain at the cutting edge of digital technology.

Our multi-purpose solutions and products are easily configured to operate in the following hospitality sectors.

Intelligence

Catering Education Casual Dining Fine Dining Kiosk Fast Service Pub

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“Our success at Peach reflects the quality of our people and our partners. Like the team at Intelligent Business Systems. They provide our EPOS, business management solutions and real-time reporting and intelligence.All of which helps us create the best pubs in Britain’s market towns and ensures we have the best technology tools to constantly strive to be peachy.”Hamish StoddartPeach Pubs

Our 100% cloud-based touchscreen solutions effortlessly improve how you operate and manage your enterprise. There are three service style options (quick service, table and kiosk). Numerous up-selling, promotional modules and grouping prompts are also available to ensure you sell more and add tangible value to the guest experience. Complex processes are simplified and run seamlessly on desktop, tablet and handheld terminals. A kitchen video management system intuitively controls your kitchens and provides lots of superb food preparation and delivery performance data.

Effortless

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“Transaction time is vital to us during our busy periods.”Alex HeynesVital Ingredient

With our technology you control all aspects of your solution rather than letting it dictate how your business operates. Together, we simply configure the system to meet your existing operational requirements. The solution intuitively does the rest. It seamlessly tracks, records, analyses and reports on the data it collects. This information and bespoke business intelligence and reports are delivered and shared with your key people to a timetable that meets your daily operational and management requirements.

Intuitive

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“Built into the existing point of sale systems, paying by PayPal simply becomes another payment option for customers, with little change needed from the retailer. Customers can leave their wallet or purse at home and pay using their phone or tablet.”

Rob HarperPayPal UK

With 173 million shoppers (20 million UK shoppers) and 7 million businesses worldwide, PayPal is the faster, safer way to pay and get paid online, on mobile and in store. PayPal allows people in 203 countries to send payments in 26 currencies (without sharing financial information) while allowing them the flexibility to pay using their account balances, bank accounts (where available) and credit and debit cards in various markets.

We constantly add end-user value to our cloud-based EPOS-driven technology tools. We integrate our multichannel hospitality management solutions with third party apps and systems such as PayPal, LiveRes, Flypay S4 Labour, ResDiary and many others. This seamless data sharing capability helps hospitality operators do better business free from unnecessary duplication and expense.

Integrated

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We work with many successful hospitality concepts and brands, popular household names you recognise because that’s where you eat and drink yourself. You have probably seen our solutions in action without even realising it. After all, they are so easy to use, reliable and

robust you don’t notice them. The data from our solutions feeds the decision-making processes of our clients, enabling them to make genuinely informed choices about how to make their businesses perform even better.

Successful © David Griffin

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“As a growing multisite operator, we wanted to ensure that we selected the right systems solution partner to support our business goals.”

Martin GlinskiRick Stein

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IBS WITHinthe cloud

POS 3

Location 1

POS 1 POS 2RESTAURANT

BAR POS 2

Location 2

POS 1

Location 3

BAR POS 1 POS 2 HOTEL POS 3

RESTAURANT POS 4 POS 5 POS 6

Hosted SQLStockLink Online

Sales data and POS changesare applied in real-time without

interrupting service.

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StockLink Online sits in the cloud and powers

numerous EPOS-driven tools to help your business perform more

effectively.

Information, data and reports are accessed 24/7 on any device anywhere in the world where you have an internet or Wi-Fi

connection.

Any number of outlets can be

added as your enterprise expands, no matter how

complex or sophisticated your operational infrastructure.

A safe and secure platformfor all our systems

Laptop

Site PCH/O User

Tablet PC

MobileDevice

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A real-time 100% cloud-based EPOS solution that simplifies ‘point of service’ purchasing and enhances the entire guest experience

POSLink Touchscreen Technology

POINT OF SERVICE

• Disable item• Receipt history• Transaction recall• Kitchen label printing• Complimentaries by reason• Refunds/voids by reasons• Discounts by reason• Paid out/petty cash by reason• Deposits taken/deposits used• Age check & refusal register

• Ledger sales/settlements• Bill order numbers/bill numbers• Quick send to kitchen• Stock countdown on buttons• Conversational ordering/ condiment• Email reports from till• Wastage entered directly on tills• Recipe/dietary/nutritional info

(allergen compliance information)

• Home delivery by post code• Customer look-up directly from

terminals/POS

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• Interface to scales• CCTV interface• Scanning & bar coding option• Integrated chip’n’pin• Third party table reservation interface• Loyalty interface• Full table service functionality• Table names• Customer names/notes• Pre-book & hold tables• Table spend/limits

• Table food waiting time• Food course recognition• Order by seat• Join tables together (on table plan)

• Multiple bills/table• Shared billing

(by customer and tender types)

• Upselling prompts• Auto-voucher printing at the point of sale

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POSLink Service Styles

Select from three different but complementary service styles that are easily configured to cater for every type of hospitality environment

Table• Table floor plan with integration to third party

reservation systems• Multiple service charge options automatically

or manually applied• Tips facility• Hold tables for a customer• Join tables (floor plan)• Multiple floor plans• Intuitive offers and adjustment• Order by seat• Guest name• Integrated wi-fi card payment• Reorder drinks• Handheld order taking

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Kiosk Service • Customer self-service screen• Customer prompts for upselling• Integrated scanners for barcodes• Photographs of selling items on

each button• Send to prep printers for hot food

collection point• Automatic next order numbers• Integrated card payments

(wave & pay)• Discounts and promotions• Receipt vouchers• Customer help

Quick Service• Fast selling screen• Staff prompts for upselling• Conversational ordering• Quick send to kitchen• Automatic next order numbers• Intelligent fast cash tendering• Integrated card payments

(wave & pay)• Discounts and promotions• Receipt vouchers• Product information including

nutrition & dietary (allergeninformation compliance)

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• Reduces service times• Improves operational efficiency• Orders appear onscreen in seconds• Colours indicate courses and times• Customer waiting alarms for service

times• Easy to peg and recall order tickets• Onscreen time-zone and performance

reports• Menu card options with detailed recipes

and graphics

• www accessible• Ideal for single and multiple operators• Quick-send feature• Live, real-time reporting• Multiple screens can be used to control

the pass area, hot and cold cookingareas and collection points

• Check kitchen status on any POSLinkscreen

• Can be used in conjunction with kitchenprinters

POSLink Kitchen Video Management System

Manage your entire food operation from kitchen to customer - and improve the food pathway and access great performance stats

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• Orders can be easily dragged anddropped around the screen to emulatesliding tab system

• Orders can be received from POSLinkterminals, handheld or tablet units

• Chute management system forQSR service

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POS CONTROL

• Online real-time updates to any POS• Date/time planned POS updates• Full EPOS estate management• EPOS overview and POS monitoring• Centralised data

STOCK MANAGEMENT

• Supplier requisitions• Predictive purchase ordering• Deliveries• Invoices• Returns/credits• Wastage at the point of sale• Wastage via back office• Stock transfers between outlets• Internal ordering/CPU production• Detailed stock reporting• Stock holding reports• Supplier performance reports• Detailed wastage analysis• Handheld stock taking•

ACCOUNTS & DEPOSITS

• Ledger account posting by customer• Deposits received by customer• Deposits redeemed/refunded/forfeited• Deposits reports• Ledgers report

RECIPE/MENUS

• Pre-cost and plan recipes• Menu designs and planning• Cooking instructions and prep notes• Weekly menu cycle planning• Nutritional dietary requirements and allergens

ONLINE ORDERING & SHOPPING

• Online stores• Customer deliveries• Customer collections• Menu management• Advance credit/debit card payments• Business account payment• Fully embedded into branded www• Production sessions and online reports• Fully integrated into StockLink

REPORTING

• Enterprise central reports• League tables• Dashboards and KPIs• Group weekly reports• Weekly business sheets• Profit and loss• Basket analysis• Sales reports with drill-down analysis• Real-time reports defined by date, location, product• Performance reports• Stock reports• EPOS alerts and warnings

StockLink OnlineA smart, intuitive online operational solution that facilitates watertight controls, including POS management, stock reporting and cash management business sheets

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LABOUR MANAGEMENT

• Employee records• Biometric clock-on/clock off• Time and attendance• Labour cost reporting• Staff performance report

GIFT CARDS

• Generate gift cards from Head Office• Gift card sales at point of sale• Expiry dates and top-ups• Gift card reporting• Gift Vouchers

CASH MANAGEMENT& REPORTING

• Cash Management• Issue POS and staff floats• Cash declare POS and staff• Cash declare reports• Management business sheets• Management P&L• Sales reporting

ROOM BOOKINGS

• Real-time guest management for pubs and hotels• Integrates to POS• Room booking diary• Guest registration• Guest invoice• Handles and tracks deposits• Automatically posts bills to the room• Records guest details• Occupancy and spend per guest reports• Invoices settled at any POS terminal or handheld device

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• Group weekly reports• Dash boards• Enterprise head office POS reports• Enterprise head office stock reports• Estate POS management• Accounts export• Drill down reports to receipt level• Emailed snapshot daily reports

StockLinkHead Office

A head office management solution that gives you the big picture with illuminating real-time business intelligence

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• Deliveries• Collections• Menu times• Integrates with website• Advanced payment by card• Account customers

• Online stores• Fully integrates to store sales• Real-time stock depletion• Third party app options• Third party API options

StockLink Online Shopping

Real-time online ordering and purchasing for faster, flexible, better sales

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• Detailed customer screens• Multiple loyalty schemes• Points• Cashless• Discounts• Product promotions• Extensive loyalty reports• Bespoke customer letters• Loyalty timed events

• Loyalty rewards• Customer bonus rewards• Voucher redemption• Customer feedback cards• Smart phone integration• QR bar codes• Mifare• Swipe cards

StockLinkLoyalty

A cost effective, highly-focused online marketing and promotions creator and analyser

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SupportManned

helpdesk

Third party support

networks

Installations - ‘go live’ support on the day with remote/on-site

assistance

Remote troubleshooting

Managed services support

Own installation

teams

Projectmanagement teams

On-site & remote project

technicians, support and

training

We are proud to partner with world class

manufacturers respected for

the quality and reliability of their

hardware and support

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Want to find out more about our hospitality management

solutions - by design?

Call us on 01280 709400

Intelligent Business Systems St James Road

BrackleyNorthantsNN13 7XY

Tel: 01280 709400

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Hospitality Management Solutions - by design

CMYK 70/00/15/00 RGB 035/185/214 HEX #23B9D6

CMYK 75/15/20/00 RGB 028/163/194 HEX #1CA3C2

CMYK 80/25/20/05 RGB 000/142/178 HEX #008EB2

CMYK 90/40/30/25 RGB 000/100/127 HEX #00647F

CMYK 00/00/00/70 RGB 112/111/111 HEX #706F6F

www.ibs-systems.co.uk

Inspired2016