TechTracks Instant Messaging (IM)

Amanda StoneSouth Carolina State Library803-734-4816E-mail astonestatelibraryscgovIM AStonescsl

IM definitionldquoa form of real-time communication between two or more people based on typed textrdquo

Reasons to useEasy collaborationLess intrusiveSaved conversation

(Wikipedia Instant Messaging 126)

IM and teens75 of online teens use IM

Half of instant-messaging teens mdash or roughly 32 of all teens mdash use IM every single day

Email is ldquosomething you use to talk to lsquoold peoplersquo institutions or to send complex instructions to large groupsrdquo

(2005 Pew Internet amp American Life survey)

StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore

More than 4 in 10 online American adults IM

24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work

(2004 Pew Internet amp American Life survey)

Reasons to have IMEasy for librarian ndashand- user

Constant presence with user

Speed of transaction

Document image URL voice sharing

More reliable than traditional co-browsing software

Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)

IM Clients

AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)

MeeboTrillianGaim

Multi-Platform ClientsSingle-Platform Clients

AIM Most popular client in US with 53 million active users

Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

IM definitionldquoa form of real-time communication between two or more people based on typed textrdquo

Reasons to useEasy collaborationLess intrusiveSaved conversation

(Wikipedia Instant Messaging 126)

IM and teens75 of online teens use IM

Half of instant-messaging teens mdash or roughly 32 of all teens mdash use IM every single day

Email is ldquosomething you use to talk to lsquoold peoplersquo institutions or to send complex instructions to large groupsrdquo

(2005 Pew Internet amp American Life survey)

StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore

More than 4 in 10 online American adults IM

24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work

(2004 Pew Internet amp American Life survey)

Reasons to have IMEasy for librarian ndashand- user

Constant presence with user

Speed of transaction

Document image URL voice sharing

More reliable than traditional co-browsing software

Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)

IM Clients

AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)

MeeboTrillianGaim

Multi-Platform ClientsSingle-Platform Clients

AIM Most popular client in US with 53 million active users

Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

IM and teens75 of online teens use IM

Half of instant-messaging teens mdash or roughly 32 of all teens mdash use IM every single day

Email is ldquosomething you use to talk to lsquoold peoplersquo institutions or to send complex instructions to large groupsrdquo

(2005 Pew Internet amp American Life survey)

StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore

More than 4 in 10 online American adults IM

24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work

(2004 Pew Internet amp American Life survey)

Reasons to have IMEasy for librarian ndashand- user

Constant presence with user

Speed of transaction

Document image URL voice sharing

More reliable than traditional co-browsing software

Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)

IM Clients

AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)

MeeboTrillianGaim

Multi-Platform ClientsSingle-Platform Clients

AIM Most popular client in US with 53 million active users

Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore

More than 4 in 10 online American adults IM

24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work

(2004 Pew Internet amp American Life survey)

Reasons to have IMEasy for librarian ndashand- user

Constant presence with user

Speed of transaction

Document image URL voice sharing

More reliable than traditional co-browsing software

Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)

IM Clients

AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)

MeeboTrillianGaim

Multi-Platform ClientsSingle-Platform Clients

AIM Most popular client in US with 53 million active users

Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

Reasons to have IMEasy for librarian ndashand- user

Constant presence with user

Speed of transaction

Document image URL voice sharing

More reliable than traditional co-browsing software

Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)

IM Clients

AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)

MeeboTrillianGaim

Multi-Platform ClientsSingle-Platform Clients

AIM Most popular client in US with 53 million active users

Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

IM Clients

AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)

MeeboTrillianGaim

Multi-Platform ClientsSingle-Platform Clients

AIM Most popular client in US with 53 million active users

Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

AIM Most popular client in US with 53 million active users

Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

Sign up for AIM account

wwwaimcomChoosing name

Personal name library nameEstablished AOL account username

Register for accountCheck email verify account

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

meebo

Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)

Web-basedDo not have to download any software

Easy to accidentally log out of

Very basic IM features

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

MeeboMeCan have patrons chat right from your webpage

Patrons donrsquot need an IM client just Internet

MeeboMe on your MySpace page

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

THX = TX = THKS=Thanks

Internet slang acronyms emoticons

IM users commonly use some shortcuts

No need to panic

FWIW

TTYL

g ltggt

[_]gt

L8R

BRB

THX

-) -) -P

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

IM Reference your LibraryIM community assessment

Informal survey of IM practice

Staff trainingTime to playGood support documents

IT involvementTechnology needsConcerns over security

(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

IM Reference your Library

Staffing the IM deskReference deskpersonal deskother

Hours

Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)

Evaluate programTranscript analysis staff input statistics

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

IM Tips amp Tricks

IM reference is still a reference interview

Explain what you are doing

Send short messages

Send attachments or email later

Use away message

Donrsquot worry about perfect spelling grammar

Scripts for certain events inappropriate questions out-of-scope questions

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

SMS (text messaging) referenceTwo trainings for the price of one

Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian

Curtin University of Technology

(Australia)

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

SecuritySafety

Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21

SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

Concerns

What are your Concerns

Questions

Comments

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom

Resources

1048708 httpdelicioustechtracks

1048708 httplibrarytraxwordpresscom