institute director engagement - tafe illawarra · uild │ reate │ inspire│2018 institute...

BUILD │CREATE │ INSPIRE│2018Institute Director – engagement

October 2015

Available at http://www.tafeillawarra.edu.au/inspire-2018

http://www.tafeillawarra.edu.au/inspire-2018

• Context

– National VET Reform

– NSW Department of Industry

– Smart and Skilled

– TAFE NSW Statement of Owner Expectations

– TAFE NSW Strategic Framework

– Business systems (SALM, SAP HR/Finance, TOMS)

• TAFE Illawarra Transformation – Building TAFE Illawarra for the future

– Regional relevance

– Vision

– Values

– Strategy

– Outcomes

• People Matter Survey 2014 – four issues for TAFE Illawarra:

– Change management

– A listening organisation

– Direction for the future

– Being in the know

TAFE Illawarra operates in a complex organisational structure and an environment experiencing changes in demand, delivery and funding.

October 2015

Values Strategy Outcomes

Conversation with stakeholders – Closing the loop

Aligning TAFE Illawarra’s newly articulated vision with its values, strategy and commercial outcomes to provide a contemporary, responsive and competitive registered training organisation.

Vision

Integration

BUILD │CREATE │ INSPIRE│2018We build skills, create success and inspire a better future

October 2015

Customer experience –Creating exceptional customer experiencesMarket strength – Investing for sustainabilityPartnerships – Collaborating to innovate Capacity – Building capability and operational efficiencies

• Customer satisfaction

• Customer loyalty

• Market share

• Value creation

BUILD │CREATE │ INSPIRE│2018We build skills, create success and inspire a better future

Conversation – Closing the loop

Integrity, passion, connected and committed are values around which strategy will be developed in a dynamic marketspace to focus on customer experience, sustainability, partnerships and capacity. Success will be defined by metrics around customer satisfaction, customer loyalty, market share and value creation.

• Integrity – We build respect and trust by delivering on our promises

• Passion – We inspire each other, our customers and our communities to build a better future

• Connected – We engage our networks and partners for success

• Committed – We deliver exceptional customer experiences

Values Strategy Outcomes

October 2015


What you have told us …


The crafting of BUILD │CREATE │ INSPIRE │ 2018 has taken place over a 6 month period. Opportunities to contribute have been formal – workshops and staff surveys; and informal – conversations and coffee consults.

Process design

• Phase 1 (April-June 2015) - designed to develop our vision

and value system and included formal workshops, informal

coffee meetings and staff surveys.

• Phase 2 (July, August and in early September 2015) -

refined our thinking and resulted in BUILD │CREATE │

INSPIRE │ 2018, a framework shared with staff at meetings

across all districts and campuses and followed up with

staff surveys.

Who participated? – Aug/Sep 2015

workshop/ survey

• Almost 20% of TAFE Illawarra staff participated in

this process across all faculties, districts and

campuses

• 45% of participants took the time to let us know

what they think by completing the staff survey

Feedback included – Aug/Sep 2015 workshop and survey:

• The vision appeals to our imagination: We build skills, create success and inspire a better future.

• We believe in our newly articulated values.

• We think our focus areas and anticipated outcomes are a good way to meet the challenges of a more competitive environment.

• We recognise the importance of implementation – making our vision, value system focus areas and outcomes succeed.

• We need to understand the role of a vision and value system, the impact of this system on staff, and how to make competition and

collaboration work better for us.

• We remain frustrated by the challenges of our systems and business processes.

October 2015




Single view roadmapAvailable at http://www.tafeillawarra.edu.au/inspire-2018


TAFE NSWTAFE NSW Statement of Owner Expectations

TAFE NSW Strategic Plan

DRAFT V7

TAFE Illawarra Executive Group (TIEG)

Faculties

Revenue streamsDirect purchase * Government * Recognition * Support Services * Consulting * Partnerships *

Other

TAFE ILLAWARRA

Service delivery modes

Customer satisfactionCustomer loyalty

Market shareValue creation

Previous version – v7

Blended Online

Campus

Flexible

Values Focus areas

Cu

stom

ers

Ou

tco

mes

Stud

ents

Bu

siness

Ind

ustry

Co

mm

un

ity

Workplace

Customer experience– Creating exceptional customer experiences

Market strength– Investing for sustainability

Partnerships– Collaborating to innovate

Capacity– Building capability and operational efficiencies

BU

ILD

│ C

REA

TE │

INSP

IRE

│ 20

18W

e b

uild

ski

lls, c

reat

e su

cces

s an

d in

spir

e a

bet

ter

futu

re

IntegrityWe build respect and trust

by delivering on our promises

PassionWe inspire each other, our

customers and our communities to build a

better future

ConnectedWe engage our networks and partners for success

CommittedWe deliver exceptional customer experiences

Trai

nin

g an

d a

sses

smen

t

Business Units

Districts

Vision CustomersBusiness plans

Audit and Risk Committee Partnerships and Positioning Committee

Institute Performance Agreement TAFE NSW Strategic Asset Management Plan (SAMP) TAFE NSW ICT Plan

TAFE Illawarra Service Delivery Strategy

Workforce Committee

Asset Strategic Plan Brand Strategic Plan ICT Strategic Plan Workforce Strategic Plan



DRAFT

V8


TAFE ILLAWARRA

Version reflecting staff input – alignment of vision, values, strategy and anticipated outcomes in a complex organisational structure and planning matrix, taking into consideration changes to demand, delivery and funding.

Focus areas





Values





better future



BU

ILD

│ C

REA

TE │

INSP

IRE

│ 20

18W

e b

uild

ski

lls, c

reat

e su

cces

s an

d in

spir

e a

bet

ter

futu

re

Vision Customers

Audit and Risk Committee Partnerships and Positioning Committee

Institute Performance Agreement TAFE NSW Strategic Asset Management Plan (SAMP) TAFE NSW ICT Plan

TAFE Illawarra Service Delivery Strategy

Workforce Committee

Asset Strategic Plan Brand Strategic Plan

Outcomes

Customer satisfaction

Customer loyalty

Market share

Value creation

ICT Strategic Plan Workforce Strategic Plan

Learning and assessment

Business plans

Faculties

Strategy and Development

Educational and Support

Services

Corporate Services

Community and

Corporate Relations


Reven

ue stream

sD

irect pu

rchase * G

overn

men

t * Reco

gnitio

n * Su

pp

ort

Services * Co

nsu

lting * P

artnersh

ips * O

ther

Learnin

g and

assessmen

tLear

nin

g a

nd

ass

essm

ent

Students

Business

Industry

Community

Govt.

Cu

stom

ersW

orkp

lace * Cam

pu

s * On

line * B

lend

ed * Flexib

le



DRAFT

V9


TAFE ILLAWARRA


Focus areas





Values





better future



BU

ILD

│ C

REA

TE │

INSP

IRE

│ 20

18W

e b

uild

ski

lls, c

reat

e su

cces

s an

d in

spir

e a

bet

ter

futu

re

Vision Customers

Institute Performance Agreement TAFE NSW Strategic Asset Management Plan (SAMP)

TAFE NSW ICT Plan

Service Delivery Strategy


Outcomes


Customer loyalty

Market share

Value creation



Business plans

Faculties



Services

Corporate Services

Community and

Corporate Relations


Reven

ue stream

sD

irect pu

rchase * G

overn

men

t * Reco

gnitio

n * Su

pp

ort

Services * Co

nsu

lting * P

artnersh

ips * O

ther

Learnin

g and

assessmen

tLear

nin

g a

nd

ass

essm

ent

Students

Business

Industry

Community

Govt.

Cu

stom

ersW

orkp

lace * Cam

pu

s * On

line * B

lend

ed * Flexib

leSustainability Strategic Plan

Audit and Risk Committee Partnerships and Positioning Committee Workforce Committee



DRAFT

V11


TAFE ILLAWARRA


Focus areas





Values





better future



BU

ILD

│ C

REA

TE │

INSP

IRE

│ 20

18W

e b

uild

ski

lls, c

reat

e su

cces

s an

d in

spir

e a

bet

ter

futu

re

Vision Customers

Institute Performance Agreement TAFE NSW Strategic Asset Management Plan (SAMP)

TAFE NSW ICT Plan

Service Delivery Strategy


Outcomes


Customer loyalty

Market share

Value creation



Business plans

Faculties



Services

Corporate Services

Community and

Corporate Relations


Reven

ue stream

sD

irect pu

rchase * G

overn

men

t * Reco

gnitio

n * Su

pp

ort

Services * Co

nsu

lting * P

artnersh

ips * O

ther

Learnin

g and

assessmen

tLear

nin

g a

nd

ass

essm

ent

Students

Business

Industry

Community

Govt.

Cu

stom

ersW

orkp

lace * Cam

pu

s * On

line * B

lend

ed * Flexib

leEnvironmental Strategic Plan

Audit and Risk Committee Partnerships and Positioning Committee Workforce Committee

Discussion – some questions to think about

• How do you feel about our vision?

• Do our values describe what we think is important?

• Are our strategic focus areas a way to enable competitiveness in the future?

• Will our outcomes help us measure our success in the future?

institute director engagement - tafe illawarra · uild │ reate │ inspire│2018 institute...

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