1C

LeanIX-ServiceNow Integration

www.leanix.net

Business ProcessArchitecture

Business CapabilitiesArchitecture

Application & IntegrationArchitecture

Software TechnologyArchitecture

ProductizedInfrastructure Services

Hardware TechnologyArchitecture

BPM

EA

ITSM

IT MANAGEMENT STACK

1A

INTEGRATION OVERVIEW

SAMSoftware Asset

Management Module

1A

1C 2C

2A

2B1B

Use Case 1:

Technology RiskManagement

Use Case 2:

Standards and TechnologyRoadmaps

Applications and lifecycles are managed in LeanIX and synced to ServiceNow.

Hardware and software is con� gured or discovered via SAM (software asset management) in ServiceNow.

Based on the product models that are ‘in use’ in ServiceNow, IT Components in LeanIX are updated and linked to Applications.

The ServiceNow Model Category is populated as Technology Stack in LeanIX.

Based on the ServiceNow information, IT Components in LeanIX are assigned to the correct Technical Stack.

Standards and roadmaps per IT Component are de� ned in LeanIX (e.g., leading database) and synced to ServiceNow.

Bene� ts

ServiceNow:The LeanIX Application structure can be leveraged. The business context supports operational decisions.

LeanIX:IT components are discovered automatically. The live data supports strategic decisions.

FULL DATA MODEL INTEGRATION ARCHITECTURE KEY REPORTS

relApplicationToITComponent

relTechnologyStackToITComponent

Subscriptions

ServiceNow SoftwareManagement

Software AssetManagement

Software Instance(cmdb_software_

instance)

Software(cmdb_ci_spkg)

Software Installation(cmdb_sam_

sw_install)

Software DiscoveryModel (cmdb_sam_

sw_discovery_model)

Business Application (cmdb_ci_business_app)*

/Service(cmdb_ci_service)

Hardware(cmdb_ci_service)

Hardware Model(cmdb_hardware_

product_model)

Software Model(cmdb_software_product_model)

Model Category(cmdb_model_

category)

User Group(sys_user_group)

User(sys_user)

Fact SheetApplication

Fact SheetIT Component

(Software)

Fact SheetIT Component

(Software)

Fact SheetTechnical Stack

LeanIX Fact Sheet ServiceNow FactSheet RelationSync Foreign Key CI Relationship

Inventory(e.g., Application IT Component Tech

Stack)

http

s://

<ins

tanc

e>.le

ani

x.ne

t

https://<insta

nce>.servicenow.com

GraphQL / REST API(read & write)

ServiceNowIntegration

Webhooks

Synclog

Business Rules

Con� guration& Logging

Business Application*/Service

https (read)

https (write)

https (write)

LeanIX Integration

Scripted REST API

Product Model,Model Category,CI Relationship

Table API

Technology Risk Report Application Matrix

Technology Roadmap Technology Standards

Business Capability

FactSheet:Name: Human Resources

Technical StackFactSheet:Name: Software

CI Hardware

Name: APPSrv10023.me shlab.de

Application

FactSheet:Name: HR AdminDescription: People OperationsRelease: v. 3.4

Lifecycle

Business Criticality

2018 2019 2020

Administrative Service

Frank MartinFrank Martin Christina Weber

Application & Integration

INTEGRATE EA AND ITSM

1C

Product Model

Name

Alias

Description

Technopedia-ID

C1100

Rack Server

PowerEdge C1100

1341

HardwareName

Alias

Description

Technopedia-ID

HRA

Software HR transactions

HR Admin

3771

Software

1A

Business Application*/Service

Name

Description

Lifecycle

Version

Business Criticality

Supported by

Owned by

People Operations

active

HR Admin

v 3.4

4 - Not Critical

Frank Martin

Christina Weber

2C

IT Component

FactSheet:Name: PowerEdge C1100

Category: Hardware

Alias: C1100

Description: Rack Server

Technopedia-ID: hw_1341

FactSheet:Name: HR Admin

Category: Software

Alias: HRA

Description: Software HR transactions

Technopedia-ID: sw_37712A

1C 2B

1B

Model Category

Name Software

Rest Messages

* As per ServiceNow CSDM 2.0